Develop Bugs

Broken screen and Best Buy Protection

On November 11, 2012 I bought, at full price, a Sprint Samsung Galaxy Note 2 the day it became available through Best Buy Mobile. I waited for Best Buy to have it specifically for the Geek Squad Protection, which I also paid in full for, and it's reported "superior" service and protection. At 12:30pm I left the store, by 5:30pm the screen was cracked from a short fall from a bench. I took it back to the store the next evening for the GSP claim. I was told they had to send it in to try and repair it (this phone just came onto the market two weeks ago) and it could be up to 12 days before I would get it back. I have followed the tracking number and it went from Michigan to TEXAS and arrived on Thursday morning (15th) at 9:36AM and nothing more has been reported. I have called the 800 numbers and the local store to try and get some kind of update but they see nothing more then what I can by tracing the service order number. I am a Premiere Silver Rewards member since that program began and I always buy the protection plans. This is the first time I have ever waited for a product to be replaced/repaired more then a couple of days.
I am so upset about this that I may return the phone when it finally does come back, and get my old phone back. And I will change back to the Sprint protection. Sure I would have to pay a deductible, but I would have a new phone overnight instead of being without my brand new phone for over a week.
Should I come to my senses and keep the phablet, I will definitely get an Otterbox when they come out!

I hate to
I hate to inform you but because of the phone being so new that even with the Sprint Asurion insurance I still had to wait for almost 2 weeks to get my replacement. The good news was that I recieved a brand new phone because no referb were available. My phone lasted a little longer than yours, mine was about 18 hrs, 12 of which It was in a secured locker because I was at work.

I would tough it out. Im pretty sure they will send you back a new one.

Brad might i ask how much did you pay in total out the door including the insurance an taxs? I want the note 2 real bad but not willinh to pay a huge price when i hear that they break quite easy.
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That happened to me..with the HTC evo lte... I had to wait month and a half...still nothing..my wife called..and fussed at the in a professional way...they replaced my phone with a store credit.I got the s3 Samsung sold it on Craig list for 340...and bought the note2...the wait was painful...geeksquad sucks big time
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eddie3130 said:
Brad might i ask how much did you pay in total out the door including the insurance an taxs? I want the note 2 real bad but not willinh to pay a huge price when i hear that they break quite easy.
Sent from my SPH-D710 using Tapatalk 2
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Got the price match to Sprint's $649.99, then did the buy back of my EVO LTE of $350 ( which I paid NOTHING for with rebates in June ) and changed over to the BB 2yr Black Tie Protection instead of the monthly payments. It was $509 out the door, so realistically I paid the $300 just like a normal update. I was happy with the deal...at the time.

Cool ima try an check at walmart where i work if they carry them they also have a 2yr accidental insurance. Thats what i have on my pc an my Nexus7. I realy want this phone
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Walmart accidental is one time use not like unlimited with best buy. Bite the bullet and be more careful next time.

Had an interesting chat with my local BBY store manager. She told me that I should have had a phone (either repaired/refurb/new) at 5 business days...period. It was near closing so she told me she will see to it first thing Saturday morning. She took my personal phone number and said she would call me.
BTW, no matter how careful you are, just about EVERYONE drops their phone once in a while. I have had an HTC - Hero, EVO 4G and EVO 4G LTE all of which I've dropped without them EVER breaking. So I sure didn't expect the Samsung to be any more fragile especially after watching the You Tube videos where the AndroidAuthority dropped one from different heights without any breakage. I guess I hit the "Achilles Heel" lower left corner.
Finally, I will be keeping the phone and the Best Buy Protection.

Cool everyone lives this thing waiting for mine on vzw

Final update
Today I went into my local Best Buy and true to her word the store manager called the Mobile manager and had him get me a NEW Note 2. :good:
I have a cheap case and a Clingo neck strap on it until the Otterbox is available.

brad49201 said:
Today I went into my local Best Buy and true to her word the store manager called the Mobile manager and had him get me a NEW Note 2. :good:
I have a cheap case and a Clingo neck strap on it until the Otterbox is available.
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YAY! thought you would.

[Q] Note 4 Pre Order Question *Please advise*(BB)

I pre-ordered the device via BB only to find out that several stores in my area only received a handful of stock ( less than 8 within a 90 mile radius .) So, I am trying to figure out if this is a nationwide thing? Whats the advantage of pre-ordering when you can go to sprint on launch day and pick one up? I called BB mobile number and they told me that they were waiting on the manufacturer. Has anyone else experienced this problem, or is this just an isolated issue for my area?

My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...

Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).

I feel the pain
fatboypup said:
My store had 2... TWO im so pissed i even was going to buy it at sprint but they said the double buyback credit was over ...
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ville2000 said:
Yeah same here in east Tennessee, pre ordered last month to only go in bright and early today and be told they don't have mine in, that I didn't pre order as early as some (also on my date of pre order the lady that helped me said "we will have enough that if you change your mind about the color you want you can change it that day" well she was wrong, and they told me to keep calling back and that they may get a shipment TONIGHT. It really blows to be let down by a terrible product release on the release date. I so happened to eyeball the cage with the phones in them and they had only around 15 note 4's, needless to say I will never pre order with them again and plus the misinformation given to me they should be held accountable due to the lack of training they give staff (that or the staff was trying to get rid of me).
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YOu guys are absolutely right, I asked a manager about the issue and they blamed it on the manufacturer saying that samsung didnt deliver enough of them. Whats the point of pre-ordering if I can go to the sprint store on launch day and walk out with a phone? Sprint stores in my area are still offering the (up to 200 trade in) but not the samsung guarantee 200 with the trade in, of a phone worth atleast 10 dollars. YOU SUCK BEST BUY!

I just got off the phone with my best buy and the guy told me they got 10 in only 5 for att and 5 for Sprint.
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i just called mine and they where to busy to talk or give me a idea if they had any. i left my number for the callback

I called mine, and they said they had a lot of ATT models, and I was the 3rd person from Sprint to preorder.... This guy told me that they only got 2 sprint phones. and I'd have to wait on next shipment.... Best buy is garbage. It wasn't Samsung, its Best Buy, because if sprint has a surplus and has Pre-Orders AND walk-ins, there is a gap here. They better honor the deal considering it's their fault they don't have my phone ready. I plan on going in and paying 100 + taxes give or take.

Man, this sucks that you guys are having all this trouble.
The whole double buyback thing is a farce anyway, especially if you're dealing with a relatively new device. No way would I have traded in my LG G3 for $200. I'll sell it on eBay and get at least $350 - $400 for it. This is why I normally just go with the carrier stores. Sure, their promotions aren't always great, but I paid $79 less than Best Buy would have charged me ($720 vs. $799) and I had the phone in my hands yesterday, delivered right to my door. To boot, I'll make almost double what Best Buy would have given me for my old phone. All that combined is totally worth foregoing the promotions in my book.
Regardless, I hope you guys get your phones soon That's total BS. What's the point in pre-ordering if you can't get the product on release day? Isn't that the reason pre-orders exist in the first place?

My sprint store told me the 200 buy back ended

Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
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yeah it is good that they are giving me 200 bucks for my galaxy s2 but still sucks they can't get it to me on launch date

schlepprock said:
Stop whining guys. You're getting 200 skins for a $10 phone. That works out to getting a Galaxy Note 4 for $99.. have patience. At least that's the deal with Best Buy.
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Im actually trading in a note 2 i think its worth 10 bucks

I am quick to let my S3 go. lol, its ultra outdated. I just find it so crazy that best buy can't ever get it right come pre-orders. I think if they reserved the money aside they can come with the phones... They don't delay in taking payment, they shouldn't delay in giving the product. Now if I could go to them and say I want a pre-order and we both take our times in delivering money and product, then sure take as much time as need be.

yeah i just talked to them and they said no ETA on next shipment and mine did not come

I called my BB cause they are 45 min away. He said they had my phone set aside for me and it would be there waiting.

I believe that whole being clueless on when next shipments and things coming in, is utter crap. I've worked in retail, and for them not to know not only would be unprofessional its completely incompetent of the employees. I believe that is just what they are trained to say. Ehh, what do we do though. Might as well sit it out n wait. I think if people are just better informed things wouldn't be so bad. Don't give the "I don't know" line as a business.

fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
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Buy a cheapo off of flea Bay,, still profit one fiddy.. Jmho
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rEALLY?
nO offense dude, but that comment was silly. So you mean to tell me if I purchase a 13 oz steak for a 3 oz steak cost, I shouldn't complain if I get it at some point, just not when I want it? I.E 3 hours later... and cold? lol *Its my money and I want it now* -Like in the commercial

That phone is still a beast atleast
fatboypup said:
Im actually trading in a note 2 i think its worth 10 bucks
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Im trading in an evo 3d, which is worth no money lol so you got me beat. But i still get a 200 gift card lol. The requirements was as long as it worked and had not water damage or cracked screen

im sure I could go get a cheapy phone to turn in ..... hell target had some net 10 phones for like 20 on clearance i just dont wanna deal with the hassle .....

Note to anyone getting this phone

Don't get me wrong, this phone is sexy as all hell and it's amazing to have, but PLEASE DEFINITELY GET INSURANCE, Because I know so many people who's brand new + shattered itself to pieces in more ways than one. Thanks :good:

I think I have had this phone for a month now. I do not have insurance on the phone, how would I go about getting insurance?
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Where did you find all of the people with who have screens that cracked by them selves. I only counted 3 in your other thread of this forum and found 0 in all of the other edge + forums on xda including the international section. As with everything ever created on the planet their will be a certain number of defects. Some will be on public forums , some wont but it is no reason to start fear mongering.
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wease said:
I think I have had this phone for a month now. I do not have insurance on the phone, how would I go about getting insurance?
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Call t-mobile and ask them to add insurance for 8$ a month. Deductible is 175$ but that's cheaper than 900$ for a total out of pocket replacement

900 dollars? I bought a new sealed tmob s6edge plus for 580.00.

Dvanzutphenkann said:
Call t-mobile and ask them to add insurance for 8$ a month. Deductible is 175$ but that's cheaper than 900$ for a total out of pocket replacement
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wease said:
I think I have had this phone for a month now. I do not have insurance on the phone, how would I go about getting insurance?
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T-Mobile never asked if you want the coverage when you bought it? They tend to offer you everything they can to meet their monthly sales quotas, surprised they didn't, but if it's been 30 days like you said, it's too late now, you're SOL. Same with Square Trade, seems like 30 days is the standard to decide if you want insurance or not. You don't get forever to enroll, like a car or a house, it'd be too easy, having no insurance, break your phone, buy the insurance then. The next day, file a claim, pay the $175 deductible and wait for a refurbed one, in the mail. Essentially, scoring a $700 or more phone for just $175, never needing to pay the monthly premium and canceling the insurance after receiving the phone...
Wouldnt be realistic... The cell phone insurance industry, wouldn't be in existance if they allowed enrollment anytime or just whenever you're convenient! Its a business for profit industry, not a charitible one. ObamaPhonecares got my vote!
bruciebabie1963 said:
900 dollars? I bought a new sealed tmob s6edge plus for 580.00.
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What?? So you never checked to find out the phones market price, prior to paying the $580? How do you usually establish an items value? Asking since the process is obviously foreign to you, how do you prevent yourself from gettin ripped off, every time you buy something or what steps do you take to inform yourself that you aren't over paying on your purchases?
Its clear you got lucky with this phone, as you're now just learning this but, much after forking over nearly 6 notes on it, I'm picturing a loose canon for some reason.. .
I wouldn't be too surprised, either, if you're in the wrong forum, this one's for the S6 Edge+ <---- (notice the "plus" sign at the end), not to be confused with the S6 Edge <---- (no plus sign)..
Differences: 1/2 inch of more screen, 1GB of RAM, 400mAh battery and about $100-150 more in retail price on the "+" model.
See history repeating itself all the time, as I'm having a strong sense of it here..
Wages on this... anyone?

Look on swappa.com . they advertise on xda for christ sake. S6 edge+ for 580.00 they have att, tmobile and sprint..protected by paypal payment system. I have bought 6 phones and never had a problem. I have been on xda for 3 yrs and have been modding phones since 2009.

Phones aren't cracking themselves. Idiots are cracking them due to user error then running amuck online with BULLCHIT stories in an attempt to justify their own mistake.
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coldhardtruth said:
Phones aren't cracking themselves. Idiots are cracking them due to user error then running amuck online with BULLCHIT stories in an attempt to justify their own mistake.
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Absolutely true! I have dropped my edge+ more times than I want to admit and it has come out unscathed. Granted, I've got a Spigen case and a screen protector but it's taken some 4ft drops and survived.

Ive dropped mine a lot over the past two weeks on concrete, tile and metal. Mostly against the carpet floor. Im using a hybrid verus high pro shield case and some screen protector from dmax armor that is already coming off.
Ive read the dramatic instant shatter posts and it made me extremely paranoid. But then i fell asleep with it a few nights in a row completely pressed against it with my body and no harm or foul.
Im definately not a extra careful user but i do invest in protection and i use my phone from 0300 to 2100 and some nights later until i fall asleep.

So basically, @LiniXpir8, you are technology addict like the rest of us here? Lol.
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MarkBell said:
So basically, @LiniXpir8, you are technology addict like the rest of us here? Lol.
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Definately. Been that way since the first time i was able to mod phones like the motorola razr.

Best Buy Recall Process?

Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!

Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.

Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
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Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...

Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.

Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
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Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.

At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.

BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.

honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.

SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
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Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.

Pretty sure you'll be stuck at your temp phone.
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SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
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Exactly

I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831

Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.

Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app

So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
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Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
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I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.

Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
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Went in there today and pre order.
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I returned my note 7 a week ago. You think I can get a loaner now?

GripR said:
Went in there today and pre order.
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Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.

Don't Break Your Pixel! (Digitizer DEAD - any other options for me???)

I've had my Pixel since launch day (lucky me). Bought through Verizion... 128gig XL in black.
Just a word of caution for any out there that feel comforted in having insurance! I broke my Pixel digitizer/lcd (screen is not cracked, but digitizer under it is DEAD) on Friday of last week. I started a claim with Asurion on Saturday, and they said it's on backorder, and i can't choose a different phone or anything...
So I'm phone-less at the moment and in limbo waiting for Asirion! Anyone know of any other options I can pursue? I was in a chat with an Asurion rep and they said "the average wait time for backordered phones is 3-7 days" they added they would follow up every 48 hours... But go figure - no follow up yesterday...
I'm also wondering if that backorder estimate is for "ALL backordered phones" and doesnt relate directly to the Pixel? (The Pixel could be longer???)
Any other options/things I should do? Luckily I have a wifi tablet i've been limping along with...

That sucks, and from what you just explained your only other options are to get a loaner phone or something like that. the reason they can not replace your device with another device is because the device is unique being that it is googles first device and that you have the xl (the more expensive model), and the 128 gig (the most expensive model) if the device is back ordered than you really are unfortunately out of luck, they would not be able to offer you a lesser device and they can not offer you anything better or comparable, because nothing exists.
my recommendation for you my good sir would be to take advantage of Google finally opening a sales portal that has a dedicated customer service staff. the customer support for the pixel and other google products is awesome. i could tell when i contacted them that they are trying to be on par with other major companies in regards to accountability and customer service standards. i would call them up and complain like crazy. tell them you bought the most expensive phone they sell, bought all the ancillary products that were sold such as insurance to protect your expensive investment and now you are out of a phone. tell them you don't mind waiting but can not do so without a phone, you need your phone for work and life. From here just tell them you will not require a full refund if they in turn send you a nexus 6, tell them it can be refurbished and you will send it back to them once your device is replaced. They will have to bend, they have no other option, its google who has massively underestimated the supply and demand of this device, they are the reason that all companies with access to selling these devices do not have them stocked.

Following up - I think I have very good and exciting news to share. There's a 1:1 support I filled out online, and they literally called me within like 2 seconds of hitting submit and i was connected to someone.
They directed me to www.ubreakifix.com/google -- as their official partner. I called the location closest to me (like a 20 min drive from my work) and they said they can likely replace it in 45 minutes on lunch!
If all goes smoothly, like i expect (they were very nice to talk to) - I'll report back and will likely end up dropping insurance. This should only cost $149 ($50 cheaper than insurance deductable) - and I'm throwing money away monthly for insurance!
Game = changed if all goes smoothly on lunch today!

stanleybb50 said:
Following up - I think I have very good and exciting news to share. There's a 1:1 support I filled out online, and they literally called me within like 2 seconds of hitting submit and i was connected to someone.
They directed me to www.ubreakifix.com/google -- as their official partner. I called the location closest to me (like a 20 min drive from my work) and they said they can likely replace it in 45 minutes on lunch!
If all goes smoothly, like i expect (they were very nice to talk to) - I'll report back and will likely end up dropping insurance. This should only cost $149 ($50 cheaper than insurance deductable) - and I'm throwing money away monthly for insurance!
Game = changed if all goes smoothly on lunch today!
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let us know how it goes!

alobear said:
let us know how it goes!
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FIXED!!!!!!!!!!!!!!! Took about an hour and cost around $160. ($40 cheaper than insurance!)
Definitely dropping insurance today.
I asked about Galaxy phones (my wife has an s7) and he mentioned that they are much more expensive to fix screens... (Just FYI). But they do repair any phone. I think the good prices on Google products have to do with the relationship/partner agreement they have with Google.
Very cool and two thumbs way up to both Google support, and www.ubreakifix.com!

I'll add that i literally can't tell the phone was taken apart. Very solid work. No marks or any indications of any sort.
Just fantastic. Very excited! I thought i was going to be without a phone for a long time there... lol. Was starting to look into other options like buying a cheap used phone and sellling it when i finally got another pixel.
Dropping insurance and canceling that claim I started with Asurion!

sweet that's nice to know. I have one close to home and when I went to get my s7 edge fixed it was pricey around 3-400 dollars. but it's nice to know if anything happens to my screen I can get it replaced.

I have dealt with them before and getting stuff replaced doesn't void the warranty. I personally will keep insurance until more parts are available. They couldn't fix my water damage pixel xl (i got it working myself)

alobear said:
sweet that's nice to know. I have one close to home and when I went to get my s7 edge fixed it was pricey around 3-400 dollars. but it's nice to know if anything happens to my screen I can get it replaced.
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That sounds like the price he mentioned for Galaxy's. I assume the edge screens are the big cost there... My wife has a standard s7 - i should ask approx what that would be.
chapelfreak said:
I have dealt with them before and getting stuff replaced doesn't void the warranty. I personally will keep insurance until more parts are available. They couldn't fix my water damage pixel xl (i got it working myself)
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Good to know. Very good to know. Maybe I'll add the insurance back on... lol

Don't drop insurance... Because although they can fix phones... They can't make them appear out of thin air if yours is stolen or lost... Just use them if it's physical damage... But I'd have the insurance for when/if the worst happens.... Just my .02¢

I don't know if it has changed, but I use to use asurion exclusively for all my devices, and I stopped using them when I found out all of their replacement devices are actually refurbished devices. Just pointing it out because if this is still the way they operate, it would explain why the device is on back order.

I cancelled asurion and went with SquareTrade. They have a solid repair program and it is $4/month over 3 years.

spectrematrix said:
I cancelled asurion and went with SquareTrade. They have a solid repair program and it is $4/month over 3 years.
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Very interesting... I'm liking what I'm seeing on their website. I always get a new phone every year, so I would just buy their yearly plan. Doesn't help with stolen? Or does it?
nique0201 said:
Don't drop insurance... Because although they can fix phones... They can't make them appear out of thin air if yours is stolen or lost... Just use them if it's physical damage... But I'd have the insurance for when/if the worst happens.... Just my .02¢
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Good points. Worth noting that I ended up NOT dropping Asurion. But the SquareTrade idea is intriguing.

Does not..

I didnt think the insurance was optional if bought thru verizon? It was just added to my acct, nobody asked me if i wanted it or not. Not that i mind, i have used it twice before on diff devices and had a replacement within two days (not the xl obviously).
Sent from my Pixel XL using Tapatalk

spectrematrix said:
I cancelled asurion and went with SquareTrade. They have a solid repair program and it is $4/month over 3 years.
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How do you score $4/mo?
Sent from my Pixel XL using Tapatalk

MeetFace said:
How do you score $4/mo?
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Called in and asked what deals they had.

uBreakIFix is legitness. Took my wife's Pixel from first pic to second. Someone else picked it up for me, I'll see what that is on the bottom tomorrow. I'm going it's the light...