Develop Bugs

Lost my GS3, how to claim?

Hey guys, lost my gs3 at a bar last night. Or someone stole it, Idk. Luckily using my dad's gs3 since he's away. I do have insurance with asurion and I understand I'll pay a 150 $ fee for a new phone, but can I go to a tmo store and do that there, or do I have to do everything online and wait for my phone to be shipped?
Also, will I get a refurb back, or a new gs3 since I paid the big fee?
Will thank for any help!
Thanks in advance.

durps said:
Hey guys, lost my gs3 at a bar last night. Or someone stole it, Idk. Luckily using my dad's gs3 since he's away. I do have insurance with asurion and I understand I'll pay a 150 $ fee for a new phone, but can I go to a tmo store and do that there, or do I have to do everything online and wait for my phone to be shipped?
Also, will I get a refurb back, or a new gs3 since I paid the big fee?
Will thank for any help!
Thanks in advance.
Click to expand...
Click to collapse
You have to do it online from asurian website. There is nothing with tmobile.
And be sure to say you lost it, not som1 took it.
You need proof of purchase. Box cutting or receipt. Fee is 130 bucks.
99 in 100 times you will receive refurb phone but there is chance of getting new phone too. Last week my friend got brand new on box as replacement.
Gud luck.

I went to tmobile and all they did was get me on a call with asurion. I'm guessing they shipped me a brand new one since it came with the original box plus the charger and headphones.
Sent from Flip's S3

elflip88 said:
I went to tmobile and all they did was get me on a call with asurion. I'm guessing they shipped me a brand new one since it came with the original box plus the charger and headphones.
Sent from Flip's S3
Click to expand...
Click to collapse
Refurb phones are also shipped fully shrink wrapped in the box with accessories.

You have to show proof of purchase even though T-Mobile has all that information? I bought mine through telesales, I don't have the receipt as they never gave me one and I need my UPC for my rebate.

SeaFractor said:
Refurb phones are also shipped fully shrink wrapped in the box with accessories.
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Click to collapse
Not in the original box.
---------- Post added at 04:32 PM ---------- Previous post was at 04:28 PM ----------
EtherealRemnant said:
You have to show proof of purchase even though T-Mobile has all that information? I bought mine through telesales, I don't have the receipt as they never gave me one and I need my UPC for my rebate.
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You do not need a receipt through T-Mobile or Asurion.

Thank you for that, I thought that was a bit odd of a requirement.

EtherealRemnant said:
Thank you for that, I thought that was a bit odd of a requirement.
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Next Day Air shipping is also included in that $130 fee. So if you order the new phone through Asurion's website today, you have good chances of receiving the new phone by Friday.

Towle has it perfectly down to the tee, although my experience was a little different because I did not need to obtain any kind of proof of purchase for this process. If you're anything like me you don't like to leave things dependent on an e-mail and would rather talk to a human being about the issue and get it resolved quickly. You can call Ausurion (number is on their website) and speak to a representative, they will just confirm your identity, charge your card for the $130 and ship it out next day. The replacement I received was a refurb but came with the newer UVDLJC modem even though my old phone had the UVDLJA modem.

whoaatricc said:
Towle has it perfectly down to the tee, although my experience was a little different because I did not need to obtain any kind of proof of purchase for this process. If you're anything like me you don't like to leave things dependent on an e-mail and would rather talk to a human being about the issue and get it resolved quickly. You can call Ausurion (number is on their website) and speak to a representative, they will just confirm your identity, charge your card for the $130 and ship it out next day. The replacement I received was a refurb but came with the newer UVDLJC modem even though my old phone had the UVDLJA modem.
Click to expand...
Click to collapse
Lol
I guess they do all different thing with different people. My friend did online and he dont have to gaive any proof just file it and got it.
I did it by phone and they send me form to fill up (on email) and ask me to send receipt too on fax. I did send all thing via fax.

Yeah I called Asurion around noon and received my new S3 the next day by 3pm. Although thw first claim i did was on my s2, I explained to them that i lost it and they put my case up for review, few days later it passed and they shipped me the phone
Sent from Flip's S3

one thing I like to point out is every time I ordered replacement for insurance claim, they sent me refurbished phone which is fine.. but most refurbished phone they sent don't come with accessories like battery or the back cover.. I am not sure there is an option on Asurion website that you can request as full phone not just half (you know what I mean..). I ran into that when I was replacing my GS2.. just FYI..

myowin said:
one thing I like to point out is every time I ordered replacement for insurance claim, they sent me refurbished phone which is fine.. but most refurbished phone they sent don't come with accessories like battery or the back cover.. I am not sure there is an option on Asurion website that you can request as full phone not just half (you know what I mean..). I ran into that when I was replacing my GS2.. just FYI..
Click to expand...
Click to collapse
He is filing his claim as a lost device. They're not going to send just the phone. If you still have a phone to send back, they may tell you to keep your battery and back cover. In lost/stolen cases, they will send accessories.

Just received G4 back from repair for bootloop now won't load into android

Hi, so today I have received my G4 back from being away for around 2 weeks for repair after experiencing the bootloop however now the phone doesn't boot into android. When I turn the phone on it shows the LG splash screen but then shows a logo for miniOs and shows a blue screen saying "Factory Reset Status" with a number 2.
Is there anyway I can fix this or do I need to send it back to LG for another 2 weeks?
Thanks

If I were you I'd be incredibly pissed and call them back as soon as I can. They're supposed to fix the phone, not return it broken. I bet that "fix" cost you a few hundred dollars too?

Donut42 said:
If I were you I'd be incredibly pissed and call them back as soon as I can. They're supposed to fix the phone, not return it broken. I bet that "fix" cost you a few hundred dollars too?
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Click to collapse
Luckily it was under warranty so it didn't cost anything however still very pissed, also their website doesn't allow me to email them as it constantly says search for model even though the model is already in. See a few reports about LG UK repairs being ****.
Not LG's fault but when it was being delivered it was suppose to arrive yesterday but the delivery came earlier and ignored request for it to be delivered to neighbours.

rocco3366 said:
Hi, so today I have received my G4 back from being away for around 2 weeks for repair after experiencing the bootloop however now the phone doesn't boot into android. When I turn the phone on it shows the LG splash screen but then shows a logo for miniOs and shows a blue screen saying "Factory Reset Status" with a number 2.
Is there anyway I can fix this or do I need to send it back to LG for another 2 weeks?
Thanks
Click to expand...
Click to collapse
more info, reflash a tot or kdz.

Google~Android said:
more info, reflash a tot or kdz.
Click to expand...
Click to collapse
How can I find the correct KDZ since I cannot boot into android to look at the about page
Thanks

Just had the exact same issue. Warranty repair. Main Board replaced (2 weeks same as you) and now this. Not happy!

St0rmer66 said:
Just had the exact same issue. Warranty repair. Main Board replaced (2 weeks same as you) and now this. Not happy!
Click to expand...
Click to collapse
Are you in the UK also? If so I wonder if they forgot to flash a batch

Same boat. Phone came back with no firmware and then 20days later phone returned and now camera crashes when in use. LG UK...never ever gonna buy their wanky stuff
Sent from my PLK-L01 using Tapatalk

Yes I'm in the UK too.

St0rmer66 said:
Yes I'm in the UK too.
Click to expand...
Click to collapse
They are somewhere in Milton Keynes. Useless ****s.
Sent from my PLK-L01 using Tapatalk

I'm solving all my G4 problems by getting an HTC 10.

Google~Android said:
more info, reflash a tot or kdz.
Click to expand...
Click to collapse
LondonG said:
Same boat. Phone came back with no firmware and then 20days later phone returned and now camera crashes when in use. LG UK...never ever gonna buy their wanky stuff
Sent from my PLK-L01 using Tapatalk
Click to expand...
Click to collapse
Phone had been away for 3 weeks asked if I could have a replacement shipped to me or reimbursement since on contract said they couldn't do anything, only got 2 months extended warranty.

St0rmer66 said:
Yes I'm in the UK too.
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Click to collapse
How long ago was yours? They dropped a bollock somewhere, only got 2 month extended warranty too, no replacement phone or reimbursement for contract since haven't had phone for a month.

I can't be bothered with LG anymore. I bought it from Amazon and they will take it back and refund me the money. Now I am ordering Samsung Galaxy S6 Edge. Done with LG for good. They really have gone the wrong way about customer service. How can you expect someone to buy a phone for £450 and ask them to wait 3-4weeks and not offer replacement.
Sent from my PLK-L01 using Tapatalk

LondonG said:
I can't be bothered with LG anymore. I bought it from Amazon and they will take it back and refund me the money. Now I am ordering Samsung Galaxy S6 Edge. Done with LG for good. They really have gone the wrong way about customer service. How can you expect someone to buy a phone for £450 and ask them to wait 3-4weeks and not offer replacement.
Sent from my PLK-L01 using Tapatalk
Click to expand...
Click to collapse
Definitely, you could wait for the HTC M10 looks really good!
I got mine pay monthly with Vodafone, who wouldn't give me a replacement either.

Sammae7 said:
I'm solving all my G4 problems by getting an HTC 10.
Click to expand...
Click to collapse
So tempted, however I'm on contract.

LondonG said:
How can you expect someone to buy a phone for £450 and ask them to wait 3-4weeks and not offer replacement
Click to expand...
Click to collapse
If its bought outright, they try to repair before replacing.
If you're on contract you get a replacement.
Same with everyone.

One Twelve said:
If its bought outright, they try to repair before replacing.
If you're on contract you get a replacement.
Same with everyone.
Click to expand...
Click to collapse
Agree.. But outright should be given a priority.. Apple works that way. Samsung did the same for me few years back. LG has a long way to go with shoddy repairs..
Sent from my PLK-L01 using Tapatalk

LondonG said:
Agree.. But outright should be given a priority.. Apple works that way. Samsung did the same for me few years back. LG has a long way to go with shoddy repairs..
Sent from my PLK-L01 using Tapatalk
Click to expand...
Click to collapse
Maybe different where you are. Its not like that with either Samsung or Apple where i am. Apple does not have official stores here , they operate through resellers. Who offer extended warranties. If you have one of those you will get a replacement. Samsung i'm not sure will do this.
The kicker is after one year is up, nobody cares. Just one year warranty where i am.
is the main reason you want a replacement that you do not have a back up phone ?

My back up phone is a blackberry and I can't keep switching from one to another every time LG decide to give me another broken refurb phone. Which is locked to 5.1 probably because Marshmallow is a phone breaker for LG. Anyhow, don't care now. Samsung arrived. Good riddance LG. Wont be going for them anymore. Good luck to all of you with bootloops and issues with service centres. Life's good without LG in my pocket.
Sent from my PLK-L01 using Tapatalk

broke my pixel

I broke my pixel XL last night, I slipped and fell on the ice and landed on my phone in jacket pocket and bent my phone. Now no wifi or Bluetooth everything else works so it is not a worst case scenario. My question is when I get a new one will it have the latest update? I am hoping that I can unlock it.

I saw a thread on here where a guy was trying to get a pixel XL warrantied through Google . I wonder if I should try that.

It depends when the phone was factory sealed. If its after the update then you will have the newest update, otherwise not.

Get a replacement from verizon, sell it as NEW (resale) on swappa, then purchase a google version. Just my .2cents

eliteness47 said:
Get a replacement from verizon, sell it as NEW (resale) on swappa, then purchase a google version. Just my .2cents
Click to expand...
Click to collapse
That is a great idea.

woomdawg said:
That is a great idea.
Click to expand...
Click to collapse
If you get a replacement through Verizon you must have insurance right? Which would be with Asurion. It will be a refurbished device which is no big deal.. and it should more than likely be on 7.1.
The box isn't sealed in any way so now reason not to open it. I would open it, take sim out, skip WiFi during setup, and then unlock right away. Lots of people have been receiving new from Verizon this week and every one of them was still on the Oct security update.

Can I still unlock 7.1?

woomdawg said:
Can I still unlock 7.1?
Click to expand...
Click to collapse
Yes

Just got my replacement and it is 7.1.1

You got it from Asuron the insurance or did verizon themselves send you a replacement and you shipped yours back to them ?

M9guy said:
You got it from Asuron the insurance or did verizon themselves send you a replacement and you shipped yours back to them ?
Click to expand...
Click to collapse
From Verizon and I send mine back. Refurb

woomdawg said:
From Verizon and I send mine back. Refurb
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Click to collapse
Oh thats why. As the other guy said people getting theirs replaced by Asuron were getting a replacement that came with the Oct security update as its latest software. So if you had yours replaced by insurance you would probably be able to use depixel8 to unlock the bootloader.

How much did it cost to replace through asurion?

presence_unknown said:
How much did it cost to replace through asurion?
Click to expand...
Click to collapse
I think its a $149.00 co pay. Unless they raised it, which is possible since these pixel xl's are more expensive than previous models of comparable phones.

Google Trade-in Program for Pixel 2 XL

I traded in my verizon Pixel XL that was a year old that was in mint condition with an unlocked bootloader. I did a factory flash of the latest factory image on my trade in before I sent in. Google is trying to tell me that my device was not factory reset and are only giving me $160 with an estimated trade in value of $400. Is anyone else having the same issue?
Is that a reasonable price for my trade in? I'm livid over this situation and they won't even send me back my old device so I can sell somewhere else.

hdirani said:
I traded in my verizon Pixel XL that was a year old that was in mint condition with an unlocked bootloader. I did a factory flash of the latest factory image on my trade in before I sent in. Google is trying to tell me that my device was not factory reset and are only giving me $160 with an estimated trade in value of $400. Is anyone else having the same issue?
Is that a reasonable price for my trade in? I'm livid over this situation and they won't even send me back my old device so I can sell somewhere else.
Click to expand...
Click to collapse
I've seen some people complain about this, so I'm just going to keep my phone. I think some people mentioned this in the below thread:
https://forum.xda-developers.com/pixel-2-xl/how-to/trade-status-post-t3691298
I also think some people mentioned issues on the Google product forums.

If they do this to me, I will NEVER buy anything from Google again.

hdirani said:
I traded in my verizon Pixel XL that was a year old that was in mint condition with an unlocked bootloader. I did a factory flash of the latest factory image on my trade in before I sent in. Google is trying to tell me that my device was not factory reset and are only giving me $160 with an estimated trade in value of $400. Is anyone else having the same issue?
Is that a reasonable price for my trade in? I'm livid over this situation and they won't even send me back my old device so I can sell somewhere else.
Click to expand...
Click to collapse
if you dont find it acceptable, call google, posting here isnt going to help you.
complain until they make it right.
and for the record, google doesnt handle the trade-ins, they are handled by third party companies.

hdirani said:
I traded in my verizon Pixel XL that was a year old that was in mint condition with an unlocked bootloader. I did a factory flash of the latest factory image on my trade in before I sent in. Google is trying to tell me that my device was not factory reset and are only giving me $160 with an estimated trade in value of $400. Is anyone else having the same issue?
Is that a reasonable price for my trade in? I'm livid over this situation and they won't even send me back my old device so I can sell somewhere else.
Click to expand...
Click to collapse
Same here. I made a video of me reseting my Pixel and showing the screen was perfect. I've got Google's attention with that. They called me today to say they were going to credit me 400.00. They already gave me 160 so I'm guessing I'll get 240 back.
I made a video for fear that the Pixel XL would get damaged in that shi*tty mailer. I think Google is intentionally weasling out of what they promised for trade in. Without the video, I doubt they would have credited me. I'll never trade a phone into them again. I'll just sell on Swappa.

hdirani said:
I traded in my verizon Pixel XL that was a year old that was in mint condition with an unlocked bootloader. I did a factory flash of the latest factory image on my trade in before I sent in. Google is trying to tell me that my device was not factory reset and are only giving me $160 with an estimated trade in value of $400. Is anyone else having the same issue?
Is that a reasonable price for my trade in? I'm livid over this situation and they won't even send me back my old device so I can sell somewhere else.
Click to expand...
Click to collapse
How long till they even got it? I sent mine Nov 2.
Was your bootloader locked? I did factory reset and locked bootloader. Will be pissed if I don't get full value....it wasn't a month old.
Sent from my marlin using XDA Labs

The device was delivered October 26th. I had contacted Google support a couple of times and they told me it was stuck in shipping. On November 6 they magically received the device and valued my device at $160. I have a case open right now with Google and I disputed the charge through Synchrony Bank who Google uses for financing the new device. So right now I'm not making any payments until the dispute has been resolved.

If anyone gets burned on their trade in and didn't take pictures of their phones before sending it in let this be a lesson in a relatively unimportant part of our lives(phones). You always document everything.....and I mean everything when it there is any possibility that you will need to provide proof of something. As someone who has been through 2 natural disasters and has lost everything I have ever worked for in my life twice at a relatively young age of 34 you could have made this same mistake in something much more costly like proving damage in your residence due to a disaster or even proving fault at the scene of an accident. Pictures and video are your best tools to prevent issues. Good luck.

Not trying to hijack here but has anyone else worried that the phone would end up there with a broken screen due to the minimal return packaging?

piaa_nissan said:
Not trying to hijack here but has anyone else worried that the phone would end up there with a broken screen due to the minimal return packaging?
Click to expand...
Click to collapse
Yes, many have. Some even called Google. Some put the bag in a box or cardboard reinforcement. Many took pictures.

Yeah, I took a lot of pictures of the additional packaging and it being factory reset in case they want to challenge me. It's not Google that reviews the phones, it's 3rd party so I didn't trust they would do a good job

Got notice today that I am getting the full $410 for my XL trade - in! Woo hoo! Now, where's my home mini code?

wtherrell said:
Got notice today that I am getting the full $410 for my XL trade - in! Woo hoo! Now, where's my home mini code?
Click to expand...
Click to collapse
When did you send in your trade in?

What about leaving the bootloader unlocked? I factory reset but did not re-lock. I've read the conditions several times and nothing was said about a locked bootloader. Sure hope they don't try to gig me over that.

v12xke said:
What about leaving the bootloader unlocked? I factory reset but did not re-lock. I've read the conditions several times and nothing was said about a locked bootloader. Sure hope they don't try to gig me over that.
Click to expand...
Click to collapse
That makes two of us and probably many more. Nothing said to relock....

galaxys said:
That makes two of us and probably many more. Nothing said to relock....
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Click to collapse
There is hope. See the last 3 posts on this thread.

mademan420 said:
When did you send in your trade in?
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Click to collapse
November 4. They received it November 8.
---------- Post added at 10:08 AM ---------- Previous post was at 10:06 AM ----------
v12xke said:
What about leaving the bootloader unlocked? I factory reset but did not re-lock. I've read the conditions several times and nothing was said about a locked bootloader. Sure hope they don't try to gig me over that.
Click to expand...
Click to collapse
I left mine unlocked. Still got the full credit.

v12xke said:
What about leaving the bootloader unlocked? I factory reset but did not re-lock. I've read the conditions several times and nothing was said about a locked bootloader. Sure hope they don't try to gig me over that.
Click to expand...
Click to collapse
I asked Google rep before sending mine in. When I told them it was a Verizon version with unlocked bootloader they told me to leave the bootloader unlocked and just worry about doing a factory reset.

wtherrell said:
I left mine unlocked. Still got the full credit.
Click to expand...
Click to collapse
toknitup420 said:
I asked Google rep before sending mine in. When I told them it was a Verizon version with unlocked bootloader they told me to leave the bootloader unlocked and just worry about doing a factory reset.
Click to expand...
Click to collapse
Cool. Thanks for the feedback guys.

Device turn Off during charging

Does anyone faced this issue? Its second time i found my device turned off during charging...

Yup. I did with my first phone. One night I plugged it in before bed and woke up in the middle of the night it was off. Then I noticed that next morning that it would shut off instantly after the charger was plugged in. It did that when it was fully booted up and every in the white Google boot screen and with multiple chargers also safe mode did nothing. I contacted support and made sure I went into detail about it saying what I tried and the first representative I talked to understood I wasn't a phone idiot and started the exchange process right away.

clapper66 said:
Yup. I did with my first phone. One night I plugged it in before bed and woke up in the middle of the night it was off. Then I noticed that next morning that it would shut off instantly after the charger was plugged in. It did that when it was fully booted up and every in the white Google boot screen and with multiple chargers also safe mode did nothing. I contacted support and made sure I went into detail about it saying what I tried and the first representative I talked to understood I wasn't a phone idiot and started the exchange process right away.
Click to expand...
Click to collapse
so you suggest me to exchange it?Do you know exactly one address that i can contact them?

Jinthegodstyle said:
so you suggest me to exchange it?Do you know exactly one address that i can contact them?
Click to expand...
Click to collapse
I would recommend to do that. Even if it stops now who know when it could happen again. Last thing you need is to plug it in and not have it go off and miss work, school or something important.
Google replacement services is great. They give you a link to the Google store to get a pixel 2 xl and it says at the bottom the price of the device and mentions if you don't return the defective model by the specified date you will be billed for the second phone. Then they ship the new one and send your a return label for the defective phone.

clapper66 said:
I would recommend to do that. Even if it stops now who know when it could happen again. Last thing you need is to plug it in and not have it go off and miss work, school or something important.
Google replacement services is great. They give you a link to the Google store to get a pixel 2 xl and it says at the bottom the price of the device and mentions if you don't return the defective model by the specified date you will be billed for the second phone. Then they ship the new one and send your a return label for the defective phone.
Click to expand...
Click to collapse
can you send me any link where i should found this link because i tried many times and i didnt found yet something that can help..The case its that i bought it on Ukraine (Sealed) And as i saw its USA model November 20. Can they refuse me the warranty because i dont have the id order?

To do mine I just went under setting to support. I honestly don't know what would happen with your situation. All you can do is try.

Jinthegodstyle said:
can you send me any link where i should found this link because i tried many times and i didnt found yet something that can help..The case its that i bought it on Ukraine (Sealed) And as i saw its USA model November 20. Can they refuse me the warranty because i dont have the id order?
Click to expand...
Click to collapse
Yes they will refuse you warranty because you bought from a reseller and live in an unsupported country. That is why the Google support link for chat and call back is not working for you... because there is no support in the Ukraine. Your only recourse is to go back to your reseller because any warranty you may have is through them now.

v12xke said:
Yes they will refuse you warranty because you bought from a reseller and live in an unsupported country. That is why the Google support link for chat and call back is not working for you... because there is no support in the Ukraine. Your only recourse is to go back to your reseller because any warranty you may have is through them now.
Click to expand...
Click to collapse
I was talking by Phone with Google yesterday and they didnt refuse me warranty. The warranty its worldwide and cant refuse. They offer me to check if its from any app this problem created or otherway they will exchange my device with a New one. Just the case its that they cant ship out of USA or canada. They told me that will see what they can do in my case. By the Way, i dont have any bill from Phone or something. Everything happened by my IMEI number. Thumbs up For that to Google, Best services i ever saw.

Jinthegodstyle said:
I was talking by Phone with Google yesterday and they didnt refuse me warranty. The warranty its worldwide and cant refuse. They offer me to check if its from any app this problem created or otherway they will exchange my device with a New one. Just the case its that they cant ship out of USA or canada. They told me that will see what they can do in my case. By the Way, i dont have any bill from Phone or something. Everything happened by my IMEI number. Thumbs up For that to Google, Best services i ever saw.
Click to expand...
Click to collapse
I hope it works out for you... I really do, but the Google Product Forums (where you have also posted) are full of people living in unsupported countries who are being denied warranty , or having to send the device to a friend or family member in the supported country to act as a intermediary. Committing to "seeing what they can do for you" is much different than shipping a new phone to you in the Ukraine. I hope it works out for you. Be sure and provide an update when something happens.

v12xke said:
I hope it works out for you... I really do, but the Google Product Forums (where you have also posted) are full of people living in unsupported countries who are being denied warranty , or having to send the device to a friend or family member in the supported country to act as a intermediary. Committing to "seeing what they can do for you" is much different than shipping a new phone to you in the Ukraine. I hope it works out for you. Be sure and provide an update when something happens.
Click to expand...
Click to collapse
Yes of course i agree with you.. The case is that they didnt refuse me warranty, they offer the same thing as you said.. Let see what will happen.. Of course i will update if any news.. The really case is that i dont Want to give back my Phone and take a new one.. Even if i have this blue tint, i dont care.. I Just dont Want to be something really issue of device and then to cant do nothing with that..

I have the same problem with my one-week old pixel 2 XL. I had a chat with the Google support, and after many questions and investigation, they asked me to send bug report for them to analyze!
They don't seem to be familiar with the issue, and they did not offer a replacement yet.
I will wait for their reply and see.

has128 said:
I have the same problem with my one-week old pixel 2 XL. I had a chat with the Google support, and after many questions and investigation, they asked me to send bug report for them to analyze!
They don't seem to be familiar with the issue, and they did not offer a replacement yet.
I will wait for their reply and see.
Click to expand...
Click to collapse
They already offer me replacement. Even if I am in a country that here's is not any Google store. Just need to send it first in a supported country that i have a cousin or family and then will proceed it normaly for replacing. By the way be sure that you are charging it only with the original charger also check your apps maybe one of these can cause the issue. (or if you are xposed can be also a reason) because from that time I charging it just with the original charger and I removed xposed, i have 130 hours uptime to my device and I didn't notice again this issue.

This just happened to me last night. I tried 2 chargers and three cables. It would restart after I unplugged the charger and give me the overheat notification. I contacted Google support and at one point they asked for a bug report, and I asked if that was required (no, it wasn't). Then they authorized a new phone. So, today it isn't doing it anymore, but I don't trust it to stay this way. They extended warranty coverage to 2 years, so I plan on keeping this phone at least 2 years.

No luck on my part with Google. I'm not the original owner and they wouldn't give me further assistance unless I had the original order number. SOL on my part. I guess it doesn't pay to buy second hand Google stuff.