I broke my pixel XL last night, I slipped and fell on the ice and landed on my phone in jacket pocket and bent my phone. Now no wifi or Bluetooth everything else works so it is not a worst case scenario. My question is when I get a new one will it have the latest update? I am hoping that I can unlock it.
I saw a thread on here where a guy was trying to get a pixel XL warrantied through Google . I wonder if I should try that.
It depends when the phone was factory sealed. If its after the update then you will have the newest update, otherwise not.
Get a replacement from verizon, sell it as NEW (resale) on swappa, then purchase a google version. Just my .2cents
eliteness47 said:
Get a replacement from verizon, sell it as NEW (resale) on swappa, then purchase a google version. Just my .2cents
Click to expand...
Click to collapse
That is a great idea.
woomdawg said:
That is a great idea.
Click to expand...
Click to collapse
If you get a replacement through Verizon you must have insurance right? Which would be with Asurion. It will be a refurbished device which is no big deal.. and it should more than likely be on 7.1.
The box isn't sealed in any way so now reason not to open it. I would open it, take sim out, skip WiFi during setup, and then unlock right away. Lots of people have been receiving new from Verizon this week and every one of them was still on the Oct security update.
Can I still unlock 7.1?
woomdawg said:
Can I still unlock 7.1?
Click to expand...
Click to collapse
Yes
Just got my replacement and it is 7.1.1
You got it from Asuron the insurance or did verizon themselves send you a replacement and you shipped yours back to them ?
M9guy said:
You got it from Asuron the insurance or did verizon themselves send you a replacement and you shipped yours back to them ?
Click to expand...
Click to collapse
From Verizon and I send mine back. Refurb
woomdawg said:
From Verizon and I send mine back. Refurb
Click to expand...
Click to collapse
Oh thats why. As the other guy said people getting theirs replaced by Asuron were getting a replacement that came with the Oct security update as its latest software. So if you had yours replaced by insurance you would probably be able to use depixel8 to unlock the bootloader.
How much did it cost to replace through asurion?
presence_unknown said:
How much did it cost to replace through asurion?
Click to expand...
Click to collapse
I think its a $149.00 co pay. Unless they raised it, which is possible since these pixel xl's are more expensive than previous models of comparable phones.
Related
Hi, so today I have received my G4 back from being away for around 2 weeks for repair after experiencing the bootloop however now the phone doesn't boot into android. When I turn the phone on it shows the LG splash screen but then shows a logo for miniOs and shows a blue screen saying "Factory Reset Status" with a number 2.
Is there anyway I can fix this or do I need to send it back to LG for another 2 weeks?
Thanks
If I were you I'd be incredibly pissed and call them back as soon as I can. They're supposed to fix the phone, not return it broken. I bet that "fix" cost you a few hundred dollars too?
Donut42 said:
If I were you I'd be incredibly pissed and call them back as soon as I can. They're supposed to fix the phone, not return it broken. I bet that "fix" cost you a few hundred dollars too?
Click to expand...
Click to collapse
Luckily it was under warranty so it didn't cost anything however still very pissed, also their website doesn't allow me to email them as it constantly says search for model even though the model is already in. See a few reports about LG UK repairs being ****.
Not LG's fault but when it was being delivered it was suppose to arrive yesterday but the delivery came earlier and ignored request for it to be delivered to neighbours.
rocco3366 said:
Hi, so today I have received my G4 back from being away for around 2 weeks for repair after experiencing the bootloop however now the phone doesn't boot into android. When I turn the phone on it shows the LG splash screen but then shows a logo for miniOs and shows a blue screen saying "Factory Reset Status" with a number 2.
Is there anyway I can fix this or do I need to send it back to LG for another 2 weeks?
Thanks
Click to expand...
Click to collapse
more info, reflash a tot or kdz.
Google~Android said:
more info, reflash a tot or kdz.
Click to expand...
Click to collapse
How can I find the correct KDZ since I cannot boot into android to look at the about page
Thanks
Just had the exact same issue. Warranty repair. Main Board replaced (2 weeks same as you) and now this. Not happy!
St0rmer66 said:
Just had the exact same issue. Warranty repair. Main Board replaced (2 weeks same as you) and now this. Not happy!
Click to expand...
Click to collapse
Are you in the UK also? If so I wonder if they forgot to flash a batch
Same boat. Phone came back with no firmware and then 20days later phone returned and now camera crashes when in use. LG UK...never ever gonna buy their wanky stuff
Sent from my PLK-L01 using Tapatalk
Yes I'm in the UK too.
St0rmer66 said:
Yes I'm in the UK too.
Click to expand...
Click to collapse
They are somewhere in Milton Keynes. Useless ****s.
Sent from my PLK-L01 using Tapatalk
I'm solving all my G4 problems by getting an HTC 10.
Google~Android said:
more info, reflash a tot or kdz.
Click to expand...
Click to collapse
LondonG said:
Same boat. Phone came back with no firmware and then 20days later phone returned and now camera crashes when in use. LG UK...never ever gonna buy their wanky stuff
Sent from my PLK-L01 using Tapatalk
Click to expand...
Click to collapse
Phone had been away for 3 weeks asked if I could have a replacement shipped to me or reimbursement since on contract said they couldn't do anything, only got 2 months extended warranty.
St0rmer66 said:
Yes I'm in the UK too.
Click to expand...
Click to collapse
How long ago was yours? They dropped a bollock somewhere, only got 2 month extended warranty too, no replacement phone or reimbursement for contract since haven't had phone for a month.
I can't be bothered with LG anymore. I bought it from Amazon and they will take it back and refund me the money. Now I am ordering Samsung Galaxy S6 Edge. Done with LG for good. They really have gone the wrong way about customer service. How can you expect someone to buy a phone for £450 and ask them to wait 3-4weeks and not offer replacement.
Sent from my PLK-L01 using Tapatalk
LondonG said:
I can't be bothered with LG anymore. I bought it from Amazon and they will take it back and refund me the money. Now I am ordering Samsung Galaxy S6 Edge. Done with LG for good. They really have gone the wrong way about customer service. How can you expect someone to buy a phone for £450 and ask them to wait 3-4weeks and not offer replacement.
Sent from my PLK-L01 using Tapatalk
Click to expand...
Click to collapse
Definitely, you could wait for the HTC M10 looks really good!
I got mine pay monthly with Vodafone, who wouldn't give me a replacement either.
Sammae7 said:
I'm solving all my G4 problems by getting an HTC 10.
Click to expand...
Click to collapse
So tempted, however I'm on contract.
LondonG said:
How can you expect someone to buy a phone for £450 and ask them to wait 3-4weeks and not offer replacement
Click to expand...
Click to collapse
If its bought outright, they try to repair before replacing.
If you're on contract you get a replacement.
Same with everyone.
One Twelve said:
If its bought outright, they try to repair before replacing.
If you're on contract you get a replacement.
Same with everyone.
Click to expand...
Click to collapse
Agree.. But outright should be given a priority.. Apple works that way. Samsung did the same for me few years back. LG has a long way to go with shoddy repairs..
Sent from my PLK-L01 using Tapatalk
LondonG said:
Agree.. But outright should be given a priority.. Apple works that way. Samsung did the same for me few years back. LG has a long way to go with shoddy repairs..
Sent from my PLK-L01 using Tapatalk
Click to expand...
Click to collapse
Maybe different where you are. Its not like that with either Samsung or Apple where i am. Apple does not have official stores here , they operate through resellers. Who offer extended warranties. If you have one of those you will get a replacement. Samsung i'm not sure will do this.
The kicker is after one year is up, nobody cares. Just one year warranty where i am.
is the main reason you want a replacement that you do not have a back up phone ?
My back up phone is a blackberry and I can't keep switching from one to another every time LG decide to give me another broken refurb phone. Which is locked to 5.1 probably because Marshmallow is a phone breaker for LG. Anyhow, don't care now. Samsung arrived. Good riddance LG. Wont be going for them anymore. Good luck to all of you with bootloops and issues with service centres. Life's good without LG in my pocket.
Sent from my PLK-L01 using Tapatalk
I traded in my verizon Pixel XL that was a year old that was in mint condition with an unlocked bootloader. I did a factory flash of the latest factory image on my trade in before I sent in. Google is trying to tell me that my device was not factory reset and are only giving me $160 with an estimated trade in value of $400. Is anyone else having the same issue?
Is that a reasonable price for my trade in? I'm livid over this situation and they won't even send me back my old device so I can sell somewhere else.
hdirani said:
I traded in my verizon Pixel XL that was a year old that was in mint condition with an unlocked bootloader. I did a factory flash of the latest factory image on my trade in before I sent in. Google is trying to tell me that my device was not factory reset and are only giving me $160 with an estimated trade in value of $400. Is anyone else having the same issue?
Is that a reasonable price for my trade in? I'm livid over this situation and they won't even send me back my old device so I can sell somewhere else.
Click to expand...
Click to collapse
I've seen some people complain about this, so I'm just going to keep my phone. I think some people mentioned this in the below thread:
https://forum.xda-developers.com/pixel-2-xl/how-to/trade-status-post-t3691298
I also think some people mentioned issues on the Google product forums.
If they do this to me, I will NEVER buy anything from Google again.
hdirani said:
I traded in my verizon Pixel XL that was a year old that was in mint condition with an unlocked bootloader. I did a factory flash of the latest factory image on my trade in before I sent in. Google is trying to tell me that my device was not factory reset and are only giving me $160 with an estimated trade in value of $400. Is anyone else having the same issue?
Is that a reasonable price for my trade in? I'm livid over this situation and they won't even send me back my old device so I can sell somewhere else.
Click to expand...
Click to collapse
if you dont find it acceptable, call google, posting here isnt going to help you.
complain until they make it right.
and for the record, google doesnt handle the trade-ins, they are handled by third party companies.
hdirani said:
I traded in my verizon Pixel XL that was a year old that was in mint condition with an unlocked bootloader. I did a factory flash of the latest factory image on my trade in before I sent in. Google is trying to tell me that my device was not factory reset and are only giving me $160 with an estimated trade in value of $400. Is anyone else having the same issue?
Is that a reasonable price for my trade in? I'm livid over this situation and they won't even send me back my old device so I can sell somewhere else.
Click to expand...
Click to collapse
Same here. I made a video of me reseting my Pixel and showing the screen was perfect. I've got Google's attention with that. They called me today to say they were going to credit me 400.00. They already gave me 160 so I'm guessing I'll get 240 back.
I made a video for fear that the Pixel XL would get damaged in that shi*tty mailer. I think Google is intentionally weasling out of what they promised for trade in. Without the video, I doubt they would have credited me. I'll never trade a phone into them again. I'll just sell on Swappa.
hdirani said:
I traded in my verizon Pixel XL that was a year old that was in mint condition with an unlocked bootloader. I did a factory flash of the latest factory image on my trade in before I sent in. Google is trying to tell me that my device was not factory reset and are only giving me $160 with an estimated trade in value of $400. Is anyone else having the same issue?
Is that a reasonable price for my trade in? I'm livid over this situation and they won't even send me back my old device so I can sell somewhere else.
Click to expand...
Click to collapse
How long till they even got it? I sent mine Nov 2.
Was your bootloader locked? I did factory reset and locked bootloader. Will be pissed if I don't get full value....it wasn't a month old.
Sent from my marlin using XDA Labs
The device was delivered October 26th. I had contacted Google support a couple of times and they told me it was stuck in shipping. On November 6 they magically received the device and valued my device at $160. I have a case open right now with Google and I disputed the charge through Synchrony Bank who Google uses for financing the new device. So right now I'm not making any payments until the dispute has been resolved.
If anyone gets burned on their trade in and didn't take pictures of their phones before sending it in let this be a lesson in a relatively unimportant part of our lives(phones). You always document everything.....and I mean everything when it there is any possibility that you will need to provide proof of something. As someone who has been through 2 natural disasters and has lost everything I have ever worked for in my life twice at a relatively young age of 34 you could have made this same mistake in something much more costly like proving damage in your residence due to a disaster or even proving fault at the scene of an accident. Pictures and video are your best tools to prevent issues. Good luck.
Not trying to hijack here but has anyone else worried that the phone would end up there with a broken screen due to the minimal return packaging?
piaa_nissan said:
Not trying to hijack here but has anyone else worried that the phone would end up there with a broken screen due to the minimal return packaging?
Click to expand...
Click to collapse
Yes, many have. Some even called Google. Some put the bag in a box or cardboard reinforcement. Many took pictures.
Yeah, I took a lot of pictures of the additional packaging and it being factory reset in case they want to challenge me. It's not Google that reviews the phones, it's 3rd party so I didn't trust they would do a good job
Got notice today that I am getting the full $410 for my XL trade - in! Woo hoo! Now, where's my home mini code?
wtherrell said:
Got notice today that I am getting the full $410 for my XL trade - in! Woo hoo! Now, where's my home mini code?
Click to expand...
Click to collapse
When did you send in your trade in?
What about leaving the bootloader unlocked? I factory reset but did not re-lock. I've read the conditions several times and nothing was said about a locked bootloader. Sure hope they don't try to gig me over that.
v12xke said:
What about leaving the bootloader unlocked? I factory reset but did not re-lock. I've read the conditions several times and nothing was said about a locked bootloader. Sure hope they don't try to gig me over that.
Click to expand...
Click to collapse
That makes two of us and probably many more. Nothing said to relock....
galaxys said:
That makes two of us and probably many more. Nothing said to relock....
Click to expand...
Click to collapse
There is hope. See the last 3 posts on this thread.
mademan420 said:
When did you send in your trade in?
Click to expand...
Click to collapse
November 4. They received it November 8.
---------- Post added at 10:08 AM ---------- Previous post was at 10:06 AM ----------
v12xke said:
What about leaving the bootloader unlocked? I factory reset but did not re-lock. I've read the conditions several times and nothing was said about a locked bootloader. Sure hope they don't try to gig me over that.
Click to expand...
Click to collapse
I left mine unlocked. Still got the full credit.
v12xke said:
What about leaving the bootloader unlocked? I factory reset but did not re-lock. I've read the conditions several times and nothing was said about a locked bootloader. Sure hope they don't try to gig me over that.
Click to expand...
Click to collapse
I asked Google rep before sending mine in. When I told them it was a Verizon version with unlocked bootloader they told me to leave the bootloader unlocked and just worry about doing a factory reset.
wtherrell said:
I left mine unlocked. Still got the full credit.
Click to expand...
Click to collapse
toknitup420 said:
I asked Google rep before sending mine in. When I told them it was a Verizon version with unlocked bootloader they told me to leave the bootloader unlocked and just worry about doing a factory reset.
Click to expand...
Click to collapse
Cool. Thanks for the feedback guys.
So I got my RMA, but it came in as a refurbished unit. Now I wouldn't normally care, but the speakers were noticeably damaged out of the box and I can't imagine they thoroughly checked it before shipping out the refurbished unit. The next one had burn in out of the box somehow. Does anyone else have any experiences with getting refurbished units from RMAs? And is there a possibility of new units being in stock for replacement? These experiences are making me weary of the refurbished unit.
I got my first RMA and it was a new unit. Haven't really seen others getting a refurbished. Maybe someone else will chime in.
justin654 said:
I got my first RMA and it was a new unit. Haven't really seen others getting a refurbished. Maybe someone else will chime in.
Click to expand...
Click to collapse
I was getting new ones up until around end of February so not sure why. I'm from Canada (name implies) and I think the warehouse is somewhere near Toronto.
AbootCanada said:
I was getting new ones up until around end of February so not sure why. I'm from Canada (name implies) and I think the warehouse is somewhere near Toronto.
Click to expand...
Click to collapse
I just got my RMA new unit..this is my 6th one and all are new ones..
Where do you go to get RMA?
ram4ufriends said:
I just got my RMA new unit..this is my 6th one and all are new ones..
Click to expand...
Click to collapse
Are you outside of Canada?
ram4ufriends said:
I just got my RMA new unit..this is my 6th one and all are new ones..
Click to expand...
Click to collapse
Did google require you send everything back including OEM box and charger? Or just the defective phone? I have received an RMA asking me to send "only" the phone back and am worried this is implying they are sending me "only" a phone in return, i.e. refurbished.
sorekade said:
Did google require you send everything back including OEM box and charger? Or just the defective phone? I have received an RMA asking me to send "only" the phone back and am worried this is implying they are sending me "only" a phone in return, i.e. refurbished.
Click to expand...
Click to collapse
They've only ever asked to send back the phone for me even when they sent out new units.
BR7fan said:
Where do you go to get RMA?
Click to expand...
Click to collapse
On the pixel support site. Do you think it'll be different if I called?
AbootCanada said:
On the pixel support site. Do you think it'll be different if I called?
Click to expand...
Click to collapse
I can't find out how to get an exchange ,it says it doesn't do exchanges
All RMA are new. They ship you a brand new phone in retail box etc etc and you send your old phone and box back. I have had several lol
AbootCanada said:
Are you outside of Canada?
Click to expand...
Click to collapse
Yep USA
AbootCanada said:
Are you outside of Canada?
Click to expand...
Click to collapse
Yes, US
---------- Post added at 03:27 AM ---------- Previous post was at 03:26 AM ----------
sorekade said:
Did google require you send everything back including OEM box and charger? Or just the defective phone? I have received an RMA asking me to send "only" the phone back and am worried this is implying they are sending me "only" a phone in return, i.e. refurbished.
Click to expand...
Click to collapse
They only ask for phone..you can keep the charger and everything else with you even when they are sending you the new device...
AbootCanada said:
They've only ever asked to send back the phone for me even when they sent out new units.
Click to expand...
Click to collapse
When I RMA'd mine they asked for everything back.
oneandroidnut said:
All RMA are new. They ship you a brand new phone in retail box etc etc and you send your old phone and box back. I have had several lol
Click to expand...
Click to collapse
Was the case last month, however people I know in Toronto within the last 2 weeks going through the RMA process have gotten refurbished units. The box is different, just a Google logo with no accessories except for a microfibre cloth.
83097markcynt said:
When I RMA'd mine they asked for everything back.
Click to expand...
Click to collapse
It will be different depending on the case, although there doesn't seem to be any specific reason why they'll ask for the accessories and why they won't sometimes.
AbootCanada said:
Was the case last month, however people I know in Toronto within the last 2 weeks going through the RMA process have gotten refurbished units. The box is different, just a Google logo with no accessories except for a microfibre cloth.
Click to expand...
Click to collapse
Maybe that is just Canada? I specifically said I wanted to make sure i got new box with correct esn on it and google assured me all their RMA phones were new and came with everything in box just as a new device. Dont know why other countries would be different though
oneandroidnut said:
Maybe that is just Canada? I specifically said I wanted to make sure i got new box with correct esn on it and google assured me all their RMA phones were new and came with everything in box just as a new device. Dont know why other countries would be different though
Click to expand...
Click to collapse
From what I heard it was always a matter of whether or not they had any new devices in stock for exchange. They copy and pasted something along the lines of we do not know the availability of the warehouse as it depends on the stock or something along those lines each time I asked in my 7 RMAs
AbootCanada said:
From what I heard it was always a matter of whether or not they had any new devices in stock for exchange. They copy and pasted something along the lines of we do not know the availability of the warehouse as it depends on the stock or something along those lines each time I asked in my 7 RMAs
Click to expand...
Click to collapse
I would tell them I would want for a new one. Screw the refurb and get me a good one! Took me 6 or 7 phones to get mine that I am using now and couldnt be happier!
oneandroidnut said:
I would tell them I would want for a new one. Screw the refurb and get me a good one! Took me 6 or 7 phones to get mine that I am using now and couldnt be happier!
Click to expand...
Click to collapse
I've tried, they have some sort of copy and paste script for that kind of question that goes along the lines of them not knowing how many are in stock at the warehouse and it depends on the stock
My Pixel 2XL has had terrible battery life recently, and Accubattery tells me that my estimated capacity is around 3000 mAh.. I'm considering getting a replacement from Verizon since my family has the insurance plan, but does anyone know if Verizon is still replacing phones with Google versions? My first replacement (current phone) was one directly from Google, which allowed me to unlock/root, etc. Just wanted to see if anyone had replaced recently before I make up my mind!
aznsensazn29 said:
My Pixel 2XL has had terrible battery life recently, and Accubattery tells me that my estimated capacity is around 3000 mAh.. I'm considering getting a replacement from Verizon since my family has the insurance plan, but does anyone know if Verizon is still replacing phones with Google versions? My first replacement (current phone) was one directly from Google, which allowed me to unlock/root, etc. Just wanted to see if anyone had replaced recently before I make up my mind!
Click to expand...
Click to collapse
The last replacement from Verizon was definitely locked...I'll go through Google if you want a unlocked one that's what I did when I ran out of replacements from Verizon and completely free btw.
trev23sks said:
The last replacement from Verizon was definitely locked...I'll go through Google if you want a unlocked one that's what I did when I ran out of replacements from Verizon and completely free btw.
Click to expand...
Click to collapse
Okay, I see. Would you mind pointing me in the right direction for a replacement from Google? I bought the phone through Verizon a year ago so I'm not sure where I should file a claim. Thanks!
aznsensazn29 said:
Okay, I see. Would you mind pointing me in the right direction for a replacement from Google? I bought the phone through Verizon a year ago so I'm not sure where I should file a claim. Thanks!
Click to expand...
Click to collapse
Hit up Google in the Support tab in your settings and let them know your issue and they will call back asap
trev23sks said:
Hit up Google in the Support tab in your settings and let them know your issue and they will call back asap
Click to expand...
Click to collapse
Turns out Google can't send me the replacement first, so I'd be stuck 5-10 days without a phone... Ended up going with Verizon's replacement, but I guess we'll test my luck when it comes to bootloader unlockability.
How much was the replacement by Verizon? You could've gotten the battery replaced for $79.99 at ubreakifix store.
aznsensazn29 said:
Turns out Google can't send me the replacement first, so I'd be stuck 5-10 days without a phone... Ended up going with Verizon's replacement, but I guess we'll test my luck when it comes to bootloader unlockability.
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
How much was the replacement by Verizon? You could've gotten the battery replaced for $79.99 at ubreakifix store.
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
I thought about that option, but then I wouldn't have a technical IP rating. Also because the replacement from Verizon was free, since I'm within the two year manufacturer warranty. I figured I may as well test my luck with a certified refurbished unit, just fingers crossed it's unlockable.
Free beats $79.99. Would've done the same thing.
aznsensazn29 said:
I thought about that option, but then I wouldn't have a technical IP rating. Also because the replacement from Verizon was free, since I'm within the two year manufacturer warranty. I figured I may as well test my luck with a certified refurbished unit, just fingers crossed it's unlockable.
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk
Hi!
I recieved a Pixel 6P with FRP lock from ebay. I've unlocked older pixels few years ago which were locked the same way.
Does the same method still work? Or the new methods I saw on YT? Should I send it back to the seller?
Haven't tried yet, just wanted to make sure.
Send it back for a cash refund. Don't make it your problem.
blackhawk said:
Send it back for a cash refund. Don't make it your problem.
Click to expand...
Click to collapse
That's what I'd do if I were in the US. Unfortunately using a freight forwarder company and sending it back would cost me around 40-50$.
DevsV said:
That's what I'd do if I were in the US. Unfortunately using a freight forwarder company and sending it back would cost me around 40-50$.
Click to expand...
Click to collapse
this might help https://forum.xda-developers.com/t/tool-samsung-your-frp-frp-removal-tool-updated-5-5-2020.4439497/
DevsV said:
That's what I'd do if I were in the US. Unfortunately using a freight forwarder company and sending it back would cost me around 40-50$.
Click to expand...
Click to collapse
I'd bite the bullet; $50 is better than losing everything. The imei could be blacklisted latter. A lot of scamming going on
FireRattus said:
this might help https://forum.xda-developers.com/t/tool-samsung-your-frp-frp-removal-tool-updated-5-5-2020.4439497/
Click to expand...
Click to collapse
Given the tool in question requires access to an emergency dialer and, to the best of my knowledge, the Pixels don't have an emergency dialer, the tool won't work.
DevsV said:
Hi!
I recieved a Pixel 6P with FRP lock from ebay. I've unlocked older pixels few years ago which were locked the same way.
Does the same method still work? Or the new methods I saw on YT? Should I send it back to the seller?
Haven't tried yet, just wanted to make sure.
Click to expand...
Click to collapse
The fact FRP has kicked in on it at all means it is a lost or stolen phone. This means the IMEI is quite likely blacklisted. Since IMEI blacklists are global in scope, managing to unlock the device would still not give you a usable unit. I would eat the $50 and return this unit without hesitation.
+1...a total hassell and really not worth it. Hope is was from an established seller and/or you paid with paypal or your bank card has refund guaranties. It sux than there is soo much scamming going on with trying to buy a decent used phone these days. You just about have to stick with one of the major resellers these days...like Swappa but that makes it much less likely to stumble upon a smokin' deal.