Develop Bugs

so i am getting a replaced device from verizon but its gonna be "Rebuilt"

does it makes a difference? because i paid $700 , its still the same hardware right.

Standard. They almost always replace with refurbished units.

Yeah it will just be refurbished. Just like at some point someone will send theirs in and get your phone that u sent in just that fixed up
Sent from my Galaxy Nexus using XDA App

Sounds like you are getting a refurbished device. Typically they were owned by another customer at one time and returned. Verizon usually makes sure it works okay then sends it out as a refurbish. They are pretty much as good as a new one, for the most part, more or less, kind of okay, etc.
Sent from my Galaxy Nexus using xda premium

flameinthefire said:
does it makes a difference? because i paid $700 , its still the same hardware right.
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Click to collapse
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.

irishrally said:
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
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that actually makes me feel better thanks......

this is the issue with my phone ... and im not the only one.
http://androidforums.com/samsung-galaxy-nexus/448875-galaxy-nexus-clicking-noise-2.html#post3732578

Seems like a raw deal - pay for a new phone, it has a defect, take it back, get a used phone as a replacement
irishrally said:
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
Click to expand...
Click to collapse
Edit: yeah, now that you mention it, the refurbished phone might actually have better quality...
Has anyone seen John Connor?

i had mine replaced recently and received a brand new one. granted, this happened about a week after i bought the phone("misplaced it - idiot"). it is surprising that they are sending out refurbs already though....

I would not accept refurbished. Demand a new unit its your right
Sent from my Galaxy Nexus using xda premium

i just hope it doesnt have any issues

hopefully the hardware buttons are not locked and it doesnt have android os eating battery issue or any other issue

I typically prefer refurbished devices (of anything, not just phones) You are basically getting a device that spent a few days with a quality control inspector who pointed out flaws that were later fixed.

I'm not on Verizon, but if there is a limited time to return the phone, and you are still within that time period, demand a new one.

i paid full price ($649 US) for my GNEX and had an issue with the screen. i took it back to Verizon and requested an exchange for a new one. the tech i spoke with was very nice but was dragging his feet. i reminded him (respectfully) that if he declined the exchange, i would simply return it (still in the initial return period), pay the restocking fee and then buy a new one. i spent the last 4 months dealing with problems on the Bionic and wasn't about to let Verizon screw me again. he agreed to exchange it for a new one at that point. of course, another option would have been to simply drive to a different store and try again.
if you purchased your phone from Verizon, i think you have an extended holiday period until 15 january to return/exchange it. i wouldn't accept a refurb within the first week since you paid full price.

Go to a Verizon. They replaced mine in store with a brand be one
Sent from my Galaxy Nexus using XDA App

When I got a replacement I received a new retail unit with all the included accessories in retail packaging.
Sent from my Galaxy Nexus using XDA App

flameinthefire said:
this is the issue with my phone ... and im not the only one.
http://androidforums.com/samsung-galaxy-nexus/448875-galaxy-nexus-clicking-noise-2.html#post3732578
Click to expand...
Click to collapse
and this is my problem: http://forum.xda-developers.com/showthread.php?t=1418556

i called again and asked if it was refurbished they said no its "certified" which means that some costumer returned the phone because he or she didn't want it any longer. its not rebuilt. i don't know what to make of this i guess i will find out tomorrow

PhilDX said:
i paid full price ($649 US) for my GNEX and had an issue with the screen. i took it back to Verizon and requested an exchange for a new one. the tech i spoke with was very nice but was dragging his feet. i reminded him (respectfully) that if he declined the exchange, i would simply return it (still in the initial return period), pay the restocking fee and then buy a new one. i spent the last 4 months dealing with problems on the Bionic and wasn't about to let Verizon screw me again. he agreed to exchange it for a new one at that point. of course, another option would have been to simply drive to a different store and try again.
if you purchased your phone from Verizon, i think you have an extended holiday period until 15 january to return/exchange it. i wouldn't accept a refurb within the first week since you paid full price.
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Click to collapse
heres the thing i purchased the phone from radioshack and this is my second device first one had rebooting issue and this one has clicking sound so i dont think they will give me another one so i told verizon that and they agreed to send me a phone but its "certified" w.e that means so lets see how this works out i will get it tomorrow i hope nothing is wrong with it

Just received G4 back from repair for bootloop now won't load into android

Hi, so today I have received my G4 back from being away for around 2 weeks for repair after experiencing the bootloop however now the phone doesn't boot into android. When I turn the phone on it shows the LG splash screen but then shows a logo for miniOs and shows a blue screen saying "Factory Reset Status" with a number 2.
Is there anyway I can fix this or do I need to send it back to LG for another 2 weeks?
Thanks

If I were you I'd be incredibly pissed and call them back as soon as I can. They're supposed to fix the phone, not return it broken. I bet that "fix" cost you a few hundred dollars too?

Donut42 said:
If I were you I'd be incredibly pissed and call them back as soon as I can. They're supposed to fix the phone, not return it broken. I bet that "fix" cost you a few hundred dollars too?
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Luckily it was under warranty so it didn't cost anything however still very pissed, also their website doesn't allow me to email them as it constantly says search for model even though the model is already in. See a few reports about LG UK repairs being ****.
Not LG's fault but when it was being delivered it was suppose to arrive yesterday but the delivery came earlier and ignored request for it to be delivered to neighbours.

rocco3366 said:
Hi, so today I have received my G4 back from being away for around 2 weeks for repair after experiencing the bootloop however now the phone doesn't boot into android. When I turn the phone on it shows the LG splash screen but then shows a logo for miniOs and shows a blue screen saying "Factory Reset Status" with a number 2.
Is there anyway I can fix this or do I need to send it back to LG for another 2 weeks?
Thanks
Click to expand...
Click to collapse
more info, reflash a tot or kdz.

Google~Android said:
more info, reflash a tot or kdz.
Click to expand...
Click to collapse
How can I find the correct KDZ since I cannot boot into android to look at the about page
Thanks

Just had the exact same issue. Warranty repair. Main Board replaced (2 weeks same as you) and now this. Not happy!

St0rmer66 said:
Just had the exact same issue. Warranty repair. Main Board replaced (2 weeks same as you) and now this. Not happy!
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Are you in the UK also? If so I wonder if they forgot to flash a batch

Same boat. Phone came back with no firmware and then 20days later phone returned and now camera crashes when in use. LG UK...never ever gonna buy their wanky stuff
Sent from my PLK-L01 using Tapatalk

Yes I'm in the UK too.

St0rmer66 said:
Yes I'm in the UK too.
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They are somewhere in Milton Keynes. Useless ****s.
Sent from my PLK-L01 using Tapatalk

I'm solving all my G4 problems by getting an HTC 10.

Google~Android said:
more info, reflash a tot or kdz.
Click to expand...
Click to collapse
LondonG said:
Same boat. Phone came back with no firmware and then 20days later phone returned and now camera crashes when in use. LG UK...never ever gonna buy their wanky stuff
Sent from my PLK-L01 using Tapatalk
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Phone had been away for 3 weeks asked if I could have a replacement shipped to me or reimbursement since on contract said they couldn't do anything, only got 2 months extended warranty.

St0rmer66 said:
Yes I'm in the UK too.
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How long ago was yours? They dropped a bollock somewhere, only got 2 month extended warranty too, no replacement phone or reimbursement for contract since haven't had phone for a month.

I can't be bothered with LG anymore. I bought it from Amazon and they will take it back and refund me the money. Now I am ordering Samsung Galaxy S6 Edge. Done with LG for good. They really have gone the wrong way about customer service. How can you expect someone to buy a phone for £450 and ask them to wait 3-4weeks and not offer replacement.
Sent from my PLK-L01 using Tapatalk

LondonG said:
I can't be bothered with LG anymore. I bought it from Amazon and they will take it back and refund me the money. Now I am ordering Samsung Galaxy S6 Edge. Done with LG for good. They really have gone the wrong way about customer service. How can you expect someone to buy a phone for £450 and ask them to wait 3-4weeks and not offer replacement.
Sent from my PLK-L01 using Tapatalk
Click to expand...
Click to collapse
Definitely, you could wait for the HTC M10 looks really good!
I got mine pay monthly with Vodafone, who wouldn't give me a replacement either.

Sammae7 said:
I'm solving all my G4 problems by getting an HTC 10.
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Click to collapse
So tempted, however I'm on contract.

LondonG said:
How can you expect someone to buy a phone for £450 and ask them to wait 3-4weeks and not offer replacement
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Click to collapse
If its bought outright, they try to repair before replacing.
If you're on contract you get a replacement.
Same with everyone.

One Twelve said:
If its bought outright, they try to repair before replacing.
If you're on contract you get a replacement.
Same with everyone.
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Click to collapse
Agree.. But outright should be given a priority.. Apple works that way. Samsung did the same for me few years back. LG has a long way to go with shoddy repairs..
Sent from my PLK-L01 using Tapatalk

LondonG said:
Agree.. But outright should be given a priority.. Apple works that way. Samsung did the same for me few years back. LG has a long way to go with shoddy repairs..
Sent from my PLK-L01 using Tapatalk
Click to expand...
Click to collapse
Maybe different where you are. Its not like that with either Samsung or Apple where i am. Apple does not have official stores here , they operate through resellers. Who offer extended warranties. If you have one of those you will get a replacement. Samsung i'm not sure will do this.
The kicker is after one year is up, nobody cares. Just one year warranty where i am.
is the main reason you want a replacement that you do not have a back up phone ?

My back up phone is a blackberry and I can't keep switching from one to another every time LG decide to give me another broken refurb phone. Which is locked to 5.1 probably because Marshmallow is a phone breaker for LG. Anyhow, don't care now. Samsung arrived. Good riddance LG. Wont be going for them anymore. Good luck to all of you with bootloops and issues with service centres. Life's good without LG in my pocket.
Sent from my PLK-L01 using Tapatalk

When will the Google Pixel XL 128GB finally be in stock?

I originally decided I wanted this phone for Christmas, but then I saw it was out of stock. I'm on the wait list, signed up for nowinstock.com to alert me - I've waited a while, and it still isn't restocked. The battery on my 5x is terrible, and i can only use my phone very lightly because of it. Is it worth waiting until the pixel restocks? I really don't want to settle, but I also won't know 100% how good the phone is until I actually buy it. Also, I will not buy it from Verizon (I don't want to be locked down and get bloatware, and I use at&t).
Does anyone know how long until there is a restock? It will take 3-4 weeks to let alone ship, so I wonder how long I'll be waiting to order in the first place. That "out of stock" every time I check is making me hopeless D:

I was in the same boat in November but the wait list never sent me an email. I ended up using nowinstock.com and got a notification from them in a day or 2 and bought one. You have to be Johnny on the spot though, by the time I finished up the checkout process and went back to Google devices site they were sold out again. I never did get an email from Google's wait list.
Sent from my BTV-W09 using Tapatalk

I never got a waitlist email from google either. But I manually checked daily for about 10 day period in November and finally caught them available. Only took a couple days to ship.
Keep checking, seems like they get restocked periodically.

ahent said:
I was in the same boat in November but the wait list never sent me an email. I ended up using nowinstock.com and got a notification from them in a day or 2 and bought one. You have to be Johnny on the spot though, by the time I finished up the checkout process and went back to Google devices site they were sold out again. I never did get an email from Google's wait list.
Sent from my BTV-W09 using Tapatalk
Click to expand...
Click to collapse
I use that site too. It's been a long time and still nothing, and it says they last restocked November 30th. That's over a month. I guess it will be a long wait I check daily just in case as well, and nothing.

The Verizon thread says they are finally seeing some deliveries (some had been pre ordered since Oct) . But, I wonder if the Google store has put a little hold on the pixels to play whack a mole with some of the issues.
Sent from my Pixel XL using Tapatalk

Well when you order through Verizon, the Pixel XL 128GB (all colors) have a ship date of February 17th, so I guess that means it'll be a while!

You might also keep an eye on Swappa and eBay. That's what I'm doing. I have a 32GB, but may make the switch to a 128GB. Not that I probably need it, since I can backup all my pics and videos at full resolution, but I always have to have the biggest a s best. LOL.

From what I'm told by a very reliable source at Google, they've been feeding Verizon with the bulk of all 2 million Pixels that will/have been manufactured. 128GB NAND is just very hard to source.

If you're paying full retail price, you could check the Fi store. You don't need to activate Fi as long as you pay full price of the phone (otherwise, if you're financing and buy thru Fi, you have to activate within 30 days or else you'll be billed the entire cost of phone).
That's how I got my black 128GB XL. I had been on that waitlist for a while. I think I still am lol and never got an email. But the Fi stock comes and goes certainly more often.

PsiPhiDan said:
Well when you order through Verizon, the Pixel XL 128GB (all colors) have a ship date of February 17th, so I guess that means it'll be a while!
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Click to collapse
Yeah, that's pretty late. I will never buy from Verizon though. I want an unlocked phone.

Abbieru said:
Yeah, that's pretty late. I will never buy from Verizon though. I want an unlocked phone.
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Click to collapse
I'll unlock mine upon receiving it. Plus, with Verizon, the phone costs $8.33/mo for the 128GB variant (holiday special). It's worth it for the 3 apps they put on (they're removable anyway)!

PsiPhiDan said:
I'll unlock mine upon receiving it. Plus, with Verizon, the phone costs $8.33/mo for the 128GB variant (holiday special). It's worth it for the 3 apps they put on (they're removable anyway)!
Click to expand...
Click to collapse
How can one unlock a Verizon phone? Those phones are locked by design.... Is this a SARCASM post?

nabbed said:
How can one unlock a Verizon phone? Those phones are locked by design.... Is this a SARCASM post?
Click to expand...
Click to collapse
No... You can definitely unlock the Verizon model if it's not on 7.1.1 yet. Many have done it and I'm planning on it to. You use the dePixel8 software.

DanRyb said:
If you're paying full retail price, you could check the Fi store. You don't need to activate Fi as long as you pay full price of the phone (otherwise, if you're financing and buy thru Fi, you have to activate within 30 days or else you'll be billed the entire cost of phone).
That's how I got my black 128GB XL. I had been on that waitlist for a while. I think I still am lol and never got an email. But the Fi stock comes and goes certainly more often.
Click to expand...
Click to collapse
I check Fi daily, everything has been out of stock for weeks.

Got my 128gb slate gray from Verizon it's back ordered now but the blue one is shipping right away. The rest are anywhere from Jan 17 to Feb. But just because it says those dates doesn't mean it won't ship until then. Basically as they make more they'll ship earlier. I work for Verizon and they're not stocking stores with anything but the 32gb.

seshaz said:
Got my 128gb slate gray from Verizon it's back so ordered now but the blue one is shipping right away. The rest are anywhere from Jan 17 to Feb. But just because it says those dates doesn't mean it won't ship until then. Basically as they make more they'll ship earlier. I work for Verizon and they're not stocking stores with anything but the 32gb.
Click to expand...
Click to collapse
I would never buy from Verizon, but I'm confused - how did you get the 128gb if they only will stock the 32gb?
I wish Google would restock the one I want. It's been well over a month now and I feel incredibly fed up.

Abbieru said:
I would never buy from Verizon, but I'm confused - how did you get the 128gb if they only will stock the 32gb?
I wish Google would restock the one I want. It's been well over a month now and I feel incredibly fed up.
Click to expand...
Click to collapse
Ordered it direct fulfilment

broke my pixel

I broke my pixel XL last night, I slipped and fell on the ice and landed on my phone in jacket pocket and bent my phone. Now no wifi or Bluetooth everything else works so it is not a worst case scenario. My question is when I get a new one will it have the latest update? I am hoping that I can unlock it.

I saw a thread on here where a guy was trying to get a pixel XL warrantied through Google . I wonder if I should try that.

It depends when the phone was factory sealed. If its after the update then you will have the newest update, otherwise not.

Get a replacement from verizon, sell it as NEW (resale) on swappa, then purchase a google version. Just my .2cents

eliteness47 said:
Get a replacement from verizon, sell it as NEW (resale) on swappa, then purchase a google version. Just my .2cents
Click to expand...
Click to collapse
That is a great idea.

woomdawg said:
That is a great idea.
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Click to collapse
If you get a replacement through Verizon you must have insurance right? Which would be with Asurion. It will be a refurbished device which is no big deal.. and it should more than likely be on 7.1.
The box isn't sealed in any way so now reason not to open it. I would open it, take sim out, skip WiFi during setup, and then unlock right away. Lots of people have been receiving new from Verizon this week and every one of them was still on the Oct security update.

Can I still unlock 7.1?

woomdawg said:
Can I still unlock 7.1?
Click to expand...
Click to collapse
Yes

Just got my replacement and it is 7.1.1

You got it from Asuron the insurance or did verizon themselves send you a replacement and you shipped yours back to them ?

M9guy said:
You got it from Asuron the insurance or did verizon themselves send you a replacement and you shipped yours back to them ?
Click to expand...
Click to collapse
From Verizon and I send mine back. Refurb

woomdawg said:
From Verizon and I send mine back. Refurb
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Click to collapse
Oh thats why. As the other guy said people getting theirs replaced by Asuron were getting a replacement that came with the Oct security update as its latest software. So if you had yours replaced by insurance you would probably be able to use depixel8 to unlock the bootloader.

How much did it cost to replace through asurion?

presence_unknown said:
How much did it cost to replace through asurion?
Click to expand...
Click to collapse
I think its a $149.00 co pay. Unless they raised it, which is possible since these pixel xl's are more expensive than previous models of comparable phones.

Pixel XL RMA from Hell

Alright... so this is a long story, but I needed some input to see if anyone has some suggestions. The whole story starts in November around Thanksgiving. I ordered a Pixel XL through Verizon. Sometime Mid-January I actually received the thing and it seemed to be going great. Until the battery stopped charging reliably and randomly just dropping 15% or so in about a minute. I called Verizon and they would replace the device, but had no idea when I could expect a new one. I then called Google. Google said since I got the device from Verizon they would only offer a "Standard Exchange" and not an Advanced. They "claimed" it was something about not having some random information, despite me offering to provide any information or even pay for the device until the got it back. They still refused, but since they had the devices in stock I sent my phone away to be replaced.
Fast forward about 4 and a half weeks (including MANY emails and phone calls) I finally got my device. During those 4 weeks I got numerous stories from Google about how my replacement was sent and then returned to them (but they didn't have tracking information), was sent and to be received the next day (this time they sent me tracking information for the return and not any replacement), and the stories go on... It would have been funny if it wasn't so depressing how disorganized and inept they seemed to be.
I swapped my sim card and my phone worked for about 5 days until today. It stopped working and said I needed to activate it. I called Verizon and they said the device couldn't be activated because it didn't exist in their system. This is RMA device from Google was marked as a Verizon device and had a Verizon Sim in it when I received it from Google.
The Verizon rep called Google. The Google 1st tier was clueless, and got a 2nd tier. He was also clueless. He kept saying that the devices were unlocked. He was surprised it even had a sim card in it when I got it. He then transferred me to a 3rd tier who said we should replace the device, but again because I didn't buy it from Google they would only offer a standard replacement (yes.. the same replacement that took 4 weeks before).
He offered to "escalate it", whatever that means. Verizon can't replace the phone because they have no record of this device... Google will only replace it in about 4 weeks... and I have a device I can't use....
Honestly I'm not even sure what to do. The Verizon lady told me that Google is supposed to register the phones with them but they didn't. Even Google admitted that this was their problem, but still will only offer a standard replacement.
Anyone had an experience like this? Anything I can do?

https://forum.xda-developers.com/showthread.php?t=3552032
I had a similar situation, read through this thread. Basically Verizon should communicate with Google to have the IMEI of the device added to their network then it can be activated.
Sent from my Pixel XL using Tapatalk

FUZER384 said:
https://forum.xda-developers.com/showthread.php?t=3552032
I had a similar situation, read through this thread. Basically Verizon should communicate with Google to have the IMEI of the device added to their network then it can be activated.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Interesting.... I'll touch base with Verizon. I'm going to try to go that route. My "standard replacement" was slow as hell.. How long did yours take?.... Mine took 4 weeks.

efaden said:
Interesting.... I'll touch base with Verizon. I'm going to try to go that route. My "standard replacement" was slow as hell.. How long did yours take?.... Mine took 4 weeks.
Click to expand...
Click to collapse
About a week. Once the tracking information started reporting they sent replacement
Sent from my Pixel XL using Tapatalk

FUZER384 said:
About a week. Once the tracking information started reporting they sent replacement
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Yeah. I printed the smart post label on a Sunday and posted that Monday. It took 3.5 weeks for them to receive and process my phone. Then 3 days to ship and 3 days in transit. So a little over 4 weeks to actually get my phone.

Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
Sent from my Pixel XL using Tapatalk

FUZER384 said:
Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
Sent from my Pixel XL using Tapatalk
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Click to collapse
To top it off they used smart post both ways....

FUZER384 said:
Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
Click to expand...
Click to collapse
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.

zaksimmermon said:
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.
Click to expand...
Click to collapse
Yep... and they use smart post... and take about 6 days to "process" it after they get it back...

zaksimmermon said:
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.
Click to expand...
Click to collapse
In this thread there is another guy that got his before they received his old phone
Sent from my Pixel XL using Tapatalk

FUZER384 said:
In this thread there is another guy that got his before they received his old phone
Click to expand...
Click to collapse
There are multiple threads like this, and in them have multiple people that will tell you that Google will send your replacement as long as they see the tracking info.

zaksimmermon said:
There are multiple threads like this, and in them have multiple people that will tell you that Google will send your replacement as long as they see the tracking info.
Click to expand...
Click to collapse
Man that sucks really bad. I am hoping I won't have to deal with that through Project Fi. They were pretty good when I had the 6P.