Pixel XL RMA from Hell - Google Pixel XL Questions & Answers

Alright... so this is a long story, but I needed some input to see if anyone has some suggestions. The whole story starts in November around Thanksgiving. I ordered a Pixel XL through Verizon. Sometime Mid-January I actually received the thing and it seemed to be going great. Until the battery stopped charging reliably and randomly just dropping 15% or so in about a minute. I called Verizon and they would replace the device, but had no idea when I could expect a new one. I then called Google. Google said since I got the device from Verizon they would only offer a "Standard Exchange" and not an Advanced. They "claimed" it was something about not having some random information, despite me offering to provide any information or even pay for the device until the got it back. They still refused, but since they had the devices in stock I sent my phone away to be replaced.
Fast forward about 4 and a half weeks (including MANY emails and phone calls) I finally got my device. During those 4 weeks I got numerous stories from Google about how my replacement was sent and then returned to them (but they didn't have tracking information), was sent and to be received the next day (this time they sent me tracking information for the return and not any replacement), and the stories go on... It would have been funny if it wasn't so depressing how disorganized and inept they seemed to be.
I swapped my sim card and my phone worked for about 5 days until today. It stopped working and said I needed to activate it. I called Verizon and they said the device couldn't be activated because it didn't exist in their system. This is RMA device from Google was marked as a Verizon device and had a Verizon Sim in it when I received it from Google.
The Verizon rep called Google. The Google 1st tier was clueless, and got a 2nd tier. He was also clueless. He kept saying that the devices were unlocked. He was surprised it even had a sim card in it when I got it. He then transferred me to a 3rd tier who said we should replace the device, but again because I didn't buy it from Google they would only offer a standard replacement (yes.. the same replacement that took 4 weeks before).
He offered to "escalate it", whatever that means. Verizon can't replace the phone because they have no record of this device... Google will only replace it in about 4 weeks... and I have a device I can't use....
Honestly I'm not even sure what to do. The Verizon lady told me that Google is supposed to register the phones with them but they didn't. Even Google admitted that this was their problem, but still will only offer a standard replacement.
Anyone had an experience like this? Anything I can do?

https://forum.xda-developers.com/showthread.php?t=3552032
I had a similar situation, read through this thread. Basically Verizon should communicate with Google to have the IMEI of the device added to their network then it can be activated.
Sent from my Pixel XL using Tapatalk

FUZER384 said:
https://forum.xda-developers.com/showthread.php?t=3552032
I had a similar situation, read through this thread. Basically Verizon should communicate with Google to have the IMEI of the device added to their network then it can be activated.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Interesting.... I'll touch base with Verizon. I'm going to try to go that route. My "standard replacement" was slow as hell.. How long did yours take?.... Mine took 4 weeks.

efaden said:
Interesting.... I'll touch base with Verizon. I'm going to try to go that route. My "standard replacement" was slow as hell.. How long did yours take?.... Mine took 4 weeks.
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About a week. Once the tracking information started reporting they sent replacement
Sent from my Pixel XL using Tapatalk

FUZER384 said:
About a week. Once the tracking information started reporting they sent replacement
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Yeah. I printed the smart post label on a Sunday and posted that Monday. It took 3.5 weeks for them to receive and process my phone. Then 3 days to ship and 3 days in transit. So a little over 4 weeks to actually get my phone.

Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
Sent from my Pixel XL using Tapatalk

FUZER384 said:
Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
To top it off they used smart post both ways....

FUZER384 said:
Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
Click to expand...
Click to collapse
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.

zaksimmermon said:
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.
Click to expand...
Click to collapse
Yep... and they use smart post... and take about 6 days to "process" it after they get it back...

zaksimmermon said:
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.
Click to expand...
Click to collapse
In this thread there is another guy that got his before they received his old phone
Sent from my Pixel XL using Tapatalk

FUZER384 said:
In this thread there is another guy that got his before they received his old phone
Click to expand...
Click to collapse
There are multiple threads like this, and in them have multiple people that will tell you that Google will send your replacement as long as they see the tracking info.

zaksimmermon said:
There are multiple threads like this, and in them have multiple people that will tell you that Google will send your replacement as long as they see the tracking info.
Click to expand...
Click to collapse
Man that sucks really bad. I am hoping I won't have to deal with that through Project Fi. They were pretty good when I had the 6P.

Related

how to claim free charger and ice view case?

Anyone know how to claim the free charger and ice view case that we were supposed to get when we bought the phone on tmobile?
ErickF said:
Anyone know how to claim the free charger and ice view case that we were supposed to get when we bought the phone on tmobile?
Click to expand...
Click to collapse
https://htc10offer.htcpromotions.com/#/submission1
anyone know the offer code? i can't track my status without this code.
nofroyo said:
anyone know the offer code? i can't track my status without this code.
Click to expand...
Click to collapse
57005
Sent from my HTC 10 using Tapatalk
Yesterday Iwas told they ran out of stock early. By HTC rebate center.
Even though T-Mobile site says redeem before 6/20, Ibought mine on launch day.
Pretty pissed about it
Sent from my HTC 10 using XDA-Developers mobile app
razrlover said:
Yesterday Iwas told they ran out of stock early. By HTC rebate center.
Even though T-Mobile site says redeem before 6/20, Ibought mine on launch day.
Pretty pissed about it
Sent from my HTC 10 using XDA-Developers mobile app
Click to expand...
Click to collapse
I redeemed mine on launch day and it's still showing pending approval on HTC's site. Even though it said redeem by 6/20 you should have still redeemed it when you got the phone, really no reason to have waited.
Is there a way to track the free gift ?
أرسلت من Nexus 6P بإستخدام تاباتلك
I contacted HTC and they said it can take 3 weeks to process and verify the request
Sent from my HTC 10 using XDA-Developers mobile app
I submitted on the 22nd and it still says pending. The big bummer is my in-box charger was DOA, so I've been using my V10 charger. I'm hearing horror stories about non approved chargers messing up the 10. I've been meaning to go back to T-Mo and see if they can just throw me a new charger.
I ordered mine on launch day but didn't receive it till the following week. Tracking the submission request it says approved on June 4th so we'll see what happens.
Naturally, the day after I email customer service (got no response), the status changed to approved.
I was never told about it when I got the phone. Had to go to a different T-Mobile store, cause my regular one didn't have the h10, and had no idea when or if they would be be getting it. Way to drop the ball T-Mobile.
Sent from my HTC 10 using Tapatalk
kamots said:
I was never told about it when I got the phone. Had to go to a different T-Mobile store, cause my regular one didn't have the h10, and had no idea when or if they would be be getting it. Way to drop the ball T-Mobile.
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
Yeah, well I just heard about this and I want my free gifts. Its not my fault that T-Mobile decided to not carry this phone in ANY store in central Ohio.
I have a contact at T-Mobile executive office I have been dealing with on other things. Can anyone get me info on this so I can ask her about it?
scothern99 said:
Yeah, well I just heard about this and I want my free gifts. Its not my fault that T-Mobile decided to not carry this phone in ANY store in central Ohio.
I have a contact at T-Mobile executive office I have been dealing with on other things. Can anyone get me info on this so I can ask her about it?
Click to expand...
Click to collapse
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
Vonrottes said:
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
Click to expand...
Click to collapse
I'm getting tired of the attitudes of people on this page.......
Did i say I was complaining? NO!
I was simply asking for the details. I have been dealing with T-Mobile at their executive office for weeks on another matter. The person I was speaking too knew that I was waiting on this phone to release so I could order it.
It's also not an issue with the stores not telling me anything..... How was I supposed to go to a store to purchase it, when the stores in central Ohio ARE NOT CARRYING IT?!
Jesus, ask a simple question and get :rolleyes and **** from people. thanks for the "Help" bud.
scothern99 said:
I'm getting tired of the attitudes of people on this page.......
Did i say I was complaining? NO!
I was simply asking for the details. I have been dealing with T-Mobile at their executive office for weeks on another matter. The person I was speaking too knew that I was waiting on this phone to release so I could order it.
It's also not an issue with the stores not telling me anything..... How was I supposed to go to a store to purchase it, when the stores in central Ohio ARE NOT CARRYING IT?!
Jesus, ask a simple question and get :rolleyes and **** from people. thanks for the "Help" bud.
Click to expand...
Click to collapse
I gave you the information on the promotion that has ended.
Pretty sure that's all there is.. you missed the promotion and that's it... pretty sure htc was/is doing a $20 rebate on the ice view due to it being out of stock..
Vonrottes said:
I gave you the information on the promotion that has ended.
Pretty sure that's all there is.. you missed the promotion and that's it... pretty sure htc was/is doing a $20 rebate on the ice view due to it being out of stock..
Click to expand...
Click to collapse
Thank you for the info. Like I said I had been dealing with some serious crap from T-Mobile for weeks and have a direct line to the executive office because of it. I was letting her know how the central ohio market got screwed because of how it was handled and communicated. That has been my biggest issue with them.
I was simply wanting to provide that info to them so that T-Mo can work to improve its customer service. Tired of getting crap every time I have to talk to them about anything.
Vonrottes said:
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
Click to expand...
Click to collapse
No it won't. That's
why I didn't bother.
Sent from my HTC 10 using Tapatalk
just got an email indicating my free charger and case is coming. Says please allow 8-12 weeks. Hopefully it wont take that long lol
nofroyo said:
just got an email indicating my free charger and case is coming. Says please allow 8-12 weeks. Hopefully it wont take that long lol
Click to expand...
Click to collapse
I got one of those 8 hours ago myself.

Has anyone been able to get the Note 7 replacement from Verizon yet?

Has anyone been able to get a replacement Note 7 yet from Verizon?
Already multiple threads on it. There is no stock of note 7 anywhere yet.
So NOW this thread becomes relevant.... Lol
Anyone yet?
Sent from my SM-G930V using Tapatalk
I've seen some getting their replacements from Best Buy and a few AT&T stores seem to have received them this afternoon, but it seems they are in Maine and Virginia from what I've seen. Wish Verizon would jump on board! They should be pushing an update for the Verizon Note7 tomorrow or Wednesday too, hopefully its got some goodies inside it.
neyenlives said:
So NOW this thread becomes relevant.... Lol
Anyone yet?
Sent from my SM-G930V using Tapatalk
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Justinphxaz said:
I've seen some getting their replacements from Best Buy and a few AT&T stores seem to have received them this afternoon, but it seems they are in Maine and Virginia from what I've seen. Wish Verizon would jump on board! They should be pushing an update for the Verizon Note7 tomorrow or Wednesday too, hopefully its got some goodies inside it.
Click to expand...
Click to collapse
Had my wife check the Verizon store where I originally purchased my N7 at on her way home from work. They told her they weren't expecting them in for another week... WTF?!?!
Angus66 said:
Had my wife check the Verizon store where I originally purchased my N7 at on her way home from work. They told her they weren't expecting them in for another week... WTF?!?!
Click to expand...
Click to collapse
Yeah they told me a few days ago that they weren't expecting them for a few more weeks. I don't think the reps know wtf they are talking about sometimes. Gonna try again in the morning and see what happens
I just bought one
I just bought one. Since I only have a few posts, it won't let me paste a direct link to it. It is shipping out tomorrow to be here 9/21 before 10:30AM.
https verizonwireless dot com /smartphones/samsung-galaxy-note-7/
You're welcome!
I also contacted my local store yesterday(and will attempt to do so once again today) and was advised they did not expect any shipments. The person also advised that he wasn't aware when they were actually arriving.. I will, however keep trying.. Every day...
from note 7
My manager friend whos at our reseller store said hes got as much conflicting stories as we do. He did say verizon did say its a one for all when they come in. So basically us exchanger have to be in comp with people who want to buy new ones. Which we discussed how bull**** that is. What he has done is made a list (of those whos called) and when they come in hes going to contact the exchangers and give them first crack.
Wow so ****ed
Sent from my iPhone using Tapatalk
Matttrix said:
My manager friend whos at our reseller store said hes got as much conflicting stories as we do. He did say verizon did say its a one for all when they come in. So basically us exchanger have to be in comp with people who want to buy new ones. Which we discussed how bull**** that is. What he has done is made a list (of those whos called) and when they come in hes going to contact the exchangers and give them first crack.
Click to expand...
Click to collapse
I have read that the note 7 won't go on sale for new customers until October. Only exchanges till then.
http://www.androidauthority.com/galaxy-note-7-us-relaunch-717156/
I'm currently at our vacation home roughly an hour away from the nearest corporate store; been here all summer and had my original Note 7 delivered here when I ordered it online.
When I read here this morning that the VZW website was showing the Note 7 available for purchase, I called in to arrange for my replacement to be shipped to me. The Customer Care rep initially claimed that the phone could only be exchanged in a corporate store, but when I explained to her that I had spoken with 2 CC reps previously that had stated unequivocally that a replacement could be shipped, she did some checking and discovered that this was indeed an option.
As I write this, though, she's having an issue using my alternate shipping address (even though it's the same one the original phone was shipped to!), and is working with her manager to resolve that and will be calling me back with a confirmation number.
The replacement is shipping 2nd-day and I'm hoping to have it in-hand on Thursday.
I read that too yesterday but haven't heard anything to verify it. We just have to... As usual wait. ?
berdo said:
I have read that the note 7 won't go on sale for new customers until October. Only exchanges till then.
http://www.androidauthority.com/galaxy-note-7-us-relaunch-717156/
Click to expand...
Click to collapse
Or just buy it right now...
http://www.verizonwireless.com/support/samsung-galaxy-note7/
jackdforme said:
Or just buy it right now...
http://www.verizonwireless.com/support/samsung-galaxy-note7/
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Click to collapse
Yeah, wtf Verizon. I guess they do whatever they want.
This is why Samsung should have handled it. If you're counting on Verizon to do the right thing, then you're doing it wrong.
Sent from my SM-N930V using XDA-Developers mobile app
Just called no ETA on when they are getting any in.. My friend is a store manager for a authorized resellers that run by the cellular connection (all through the usa) and they have nothing.. Hes can't understand why they are not communicating to everyone except stores even his corporate stores friends dont know anything.
So I called Verizon again this morning, and she told me to call back tomorrow as they should be getting some in on the 21st. So hopefully tomorrow I can exchange it and stop worrying about owning a ticking time bomb lol
So how do you actually get through all the automated B.S. to talk to a person at the local Verizon
Sent from my SM-N930V using XDA-Developers mobile app
Hmmm I was able to order mine today, I also asked what I should do with the "bad one" they said to keep it as Samsung doesn't want them back...In my heart I feel this isn't true and I don't want to be charged for not returning the old one. Who else was told to keep the old one?

Google store canceled my order

So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
Click to expand...
Click to collapse
Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.
Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.
Gotcha. I'm going do the same once the XL is back to stock.
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
Click to expand...
Click to collapse
same here
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
Click to expand...
Click to collapse
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
Click to expand...
Click to collapse
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
Click to expand...
Click to collapse
Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Can you please post the link to order thanks
fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Click to expand...
Click to collapse
Return it go a few days without a phone.
I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
Click to expand...
Click to collapse
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....

When will the Google Pixel XL 128GB finally be in stock?

I originally decided I wanted this phone for Christmas, but then I saw it was out of stock. I'm on the wait list, signed up for nowinstock.com to alert me - I've waited a while, and it still isn't restocked. The battery on my 5x is terrible, and i can only use my phone very lightly because of it. Is it worth waiting until the pixel restocks? I really don't want to settle, but I also won't know 100% how good the phone is until I actually buy it. Also, I will not buy it from Verizon (I don't want to be locked down and get bloatware, and I use at&t).
Does anyone know how long until there is a restock? It will take 3-4 weeks to let alone ship, so I wonder how long I'll be waiting to order in the first place. That "out of stock" every time I check is making me hopeless D:
I was in the same boat in November but the wait list never sent me an email. I ended up using nowinstock.com and got a notification from them in a day or 2 and bought one. You have to be Johnny on the spot though, by the time I finished up the checkout process and went back to Google devices site they were sold out again. I never did get an email from Google's wait list.
Sent from my BTV-W09 using Tapatalk
I never got a waitlist email from google either. But I manually checked daily for about 10 day period in November and finally caught them available. Only took a couple days to ship.
Keep checking, seems like they get restocked periodically.
ahent said:
I was in the same boat in November but the wait list never sent me an email. I ended up using nowinstock.com and got a notification from them in a day or 2 and bought one. You have to be Johnny on the spot though, by the time I finished up the checkout process and went back to Google devices site they were sold out again. I never did get an email from Google's wait list.
Sent from my BTV-W09 using Tapatalk
Click to expand...
Click to collapse
I use that site too. It's been a long time and still nothing, and it says they last restocked November 30th. That's over a month. I guess it will be a long wait I check daily just in case as well, and nothing.
The Verizon thread says they are finally seeing some deliveries (some had been pre ordered since Oct) . But, I wonder if the Google store has put a little hold on the pixels to play whack a mole with some of the issues.
Sent from my Pixel XL using Tapatalk
Well when you order through Verizon, the Pixel XL 128GB (all colors) have a ship date of February 17th, so I guess that means it'll be a while!
You might also keep an eye on Swappa and eBay. That's what I'm doing. I have a 32GB, but may make the switch to a 128GB. Not that I probably need it, since I can backup all my pics and videos at full resolution, but I always have to have the biggest a s best. LOL.
From what I'm told by a very reliable source at Google, they've been feeding Verizon with the bulk of all 2 million Pixels that will/have been manufactured. 128GB NAND is just very hard to source.
If you're paying full retail price, you could check the Fi store. You don't need to activate Fi as long as you pay full price of the phone (otherwise, if you're financing and buy thru Fi, you have to activate within 30 days or else you'll be billed the entire cost of phone).
That's how I got my black 128GB XL. I had been on that waitlist for a while. I think I still am lol and never got an email. But the Fi stock comes and goes certainly more often.
PsiPhiDan said:
Well when you order through Verizon, the Pixel XL 128GB (all colors) have a ship date of February 17th, so I guess that means it'll be a while!
Click to expand...
Click to collapse
Yeah, that's pretty late. I will never buy from Verizon though. I want an unlocked phone.
Abbieru said:
Yeah, that's pretty late. I will never buy from Verizon though. I want an unlocked phone.
Click to expand...
Click to collapse
I'll unlock mine upon receiving it. Plus, with Verizon, the phone costs $8.33/mo for the 128GB variant (holiday special). It's worth it for the 3 apps they put on (they're removable anyway)!
PsiPhiDan said:
I'll unlock mine upon receiving it. Plus, with Verizon, the phone costs $8.33/mo for the 128GB variant (holiday special). It's worth it for the 3 apps they put on (they're removable anyway)!
Click to expand...
Click to collapse
How can one unlock a Verizon phone? Those phones are locked by design.... Is this a SARCASM post?
nabbed said:
How can one unlock a Verizon phone? Those phones are locked by design.... Is this a SARCASM post?
Click to expand...
Click to collapse
No... You can definitely unlock the Verizon model if it's not on 7.1.1 yet. Many have done it and I'm planning on it to. You use the dePixel8 software.
DanRyb said:
If you're paying full retail price, you could check the Fi store. You don't need to activate Fi as long as you pay full price of the phone (otherwise, if you're financing and buy thru Fi, you have to activate within 30 days or else you'll be billed the entire cost of phone).
That's how I got my black 128GB XL. I had been on that waitlist for a while. I think I still am lol and never got an email. But the Fi stock comes and goes certainly more often.
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I check Fi daily, everything has been out of stock for weeks.
Got my 128gb slate gray from Verizon it's back ordered now but the blue one is shipping right away. The rest are anywhere from Jan 17 to Feb. But just because it says those dates doesn't mean it won't ship until then. Basically as they make more they'll ship earlier. I work for Verizon and they're not stocking stores with anything but the 32gb.
seshaz said:
Got my 128gb slate gray from Verizon it's back so ordered now but the blue one is shipping right away. The rest are anywhere from Jan 17 to Feb. But just because it says those dates doesn't mean it won't ship until then. Basically as they make more they'll ship earlier. I work for Verizon and they're not stocking stores with anything but the 32gb.
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I would never buy from Verizon, but I'm confused - how did you get the 128gb if they only will stock the 32gb?
I wish Google would restock the one I want. It's been well over a month now and I feel incredibly fed up.
Abbieru said:
I would never buy from Verizon, but I'm confused - how did you get the 128gb if they only will stock the 32gb?
I wish Google would restock the one I want. It's been well over a month now and I feel incredibly fed up.
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Ordered it direct fulfilment

Verizon Replacement

My Pixel 2XL has had terrible battery life recently, and Accubattery tells me that my estimated capacity is around 3000 mAh.. I'm considering getting a replacement from Verizon since my family has the insurance plan, but does anyone know if Verizon is still replacing phones with Google versions? My first replacement (current phone) was one directly from Google, which allowed me to unlock/root, etc. Just wanted to see if anyone had replaced recently before I make up my mind!
aznsensazn29 said:
My Pixel 2XL has had terrible battery life recently, and Accubattery tells me that my estimated capacity is around 3000 mAh.. I'm considering getting a replacement from Verizon since my family has the insurance plan, but does anyone know if Verizon is still replacing phones with Google versions? My first replacement (current phone) was one directly from Google, which allowed me to unlock/root, etc. Just wanted to see if anyone had replaced recently before I make up my mind!
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The last replacement from Verizon was definitely locked...I'll go through Google if you want a unlocked one that's what I did when I ran out of replacements from Verizon and completely free btw.
trev23sks said:
The last replacement from Verizon was definitely locked...I'll go through Google if you want a unlocked one that's what I did when I ran out of replacements from Verizon and completely free btw.
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Okay, I see. Would you mind pointing me in the right direction for a replacement from Google? I bought the phone through Verizon a year ago so I'm not sure where I should file a claim. Thanks!
aznsensazn29 said:
Okay, I see. Would you mind pointing me in the right direction for a replacement from Google? I bought the phone through Verizon a year ago so I'm not sure where I should file a claim. Thanks!
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Hit up Google in the Support tab in your settings and let them know your issue and they will call back asap
trev23sks said:
Hit up Google in the Support tab in your settings and let them know your issue and they will call back asap
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Turns out Google can't send me the replacement first, so I'd be stuck 5-10 days without a phone... Ended up going with Verizon's replacement, but I guess we'll test my luck when it comes to bootloader unlockability.
How much was the replacement by Verizon? You could've gotten the battery replaced for $79.99 at ubreakifix store.
aznsensazn29 said:
Turns out Google can't send me the replacement first, so I'd be stuck 5-10 days without a phone... Ended up going with Verizon's replacement, but I guess we'll test my luck when it comes to bootloader unlockability.
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Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
How much was the replacement by Verizon? You could've gotten the battery replaced for $79.99 at ubreakifix store.
Sent from my Pixel 2 XL using Tapatalk
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I thought about that option, but then I wouldn't have a technical IP rating. Also because the replacement from Verizon was free, since I'm within the two year manufacturer warranty. I figured I may as well test my luck with a certified refurbished unit, just fingers crossed it's unlockable.
Free beats $79.99. Would've done the same thing.
aznsensazn29 said:
I thought about that option, but then I wouldn't have a technical IP rating. Also because the replacement from Verizon was free, since I'm within the two year manufacturer warranty. I figured I may as well test my luck with a certified refurbished unit, just fingers crossed it's unlockable.
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Sent from my Pixel 2 XL using Tapatalk

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