Develop Bugs

Play Store Purchase Nightmare...

I recently purchased a GSM Galaxy Nexus from the Google Play Store which I am extremely happy with.
My mother (who is in dire need of an upgraded device) was drooling over this phone when she first saw me with it. So, as a mothers day gift I purchased one for her and shipped it to her address.
She called me when she received the device (last thursday) and told me that the shipping packaging was completely sealed, but the nexus box inside had a broken seal and the device's plastic protectors were pealed off and stuck to the inside of the box.
My mother gave me a ring and asked me to contact Google and would not power on the device because wanted an unopened one.
I rang Google yesterday and informed them I received a device in an opened box with a broken seal. Google said that was a bit weird, but if the device is working properly they see no need in taking any action.
So, this was relayed to my mother and I had asked her to try the device for a day or so and report back. She called me this morning to tell me that the phone was constantly turning off when charging.
I immediately called Google back today and reported the issue and asked for a replacement device. They instructed me to contact the manufacturer to resolve any issues with the device.
Now - I'm at work and I wasn't able to scream my head off, so I kindly ended my conversation with the Google representative.
I have yet to contact Samsung, but I would imagine they would want to service the device.
My question to you is: should I continue to argue with Google about replacing my device or is it really something I'm going to have to deal with Samsung about?
I really don't think that if I purchased something from a store the seller should tell me to contact the manufacturer if the purchased merchandise was open and not functional upon receipt of that merchandise directly from the seller.
Should it not be a simple refund or exchange?
UPDATE: According to the Google representative I just spoke with, Google no longer handles exchanges as of Friday 4 May. They redirected my call to a Samsung representative for an exchange. Samsung took down my IMEI number and processed an RMA for the device. I must now wait up to 24 hours to be contacted by Samsung so that I may provide my credit card information in case I don't return the device within 30 days.

Ask for an RMA

Yes it should but Samsung is only going to tell you send in the device and they will fix it but I wouldn't want a refurbished device that was supposed to brand new
Sent from my Sprint Galaxy Nexus CDMA using xda premium

They should just ship you a new one over night,
Sent from my Galaxy Nexus using Tapatalk 2

If your within your refund window you should send it back.

WiredPirate said:
If your within your refund window you should send it back.
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Click to collapse
Do you know what that refund window is per chance?
EDIT: nevermind found it!
Returns
To seek a refund for all or part of your purchase within 14 days of delivery, contact our support team by phone. What to expect when you call:
Our support team will ask for the e-mail address associated with your Google Wallet account, or the IMEI number for the phone you're returning.
We send a Return Merchandise Authorization (RMA) and a pre-paid UPS shipping label to your email address; two emails.
Print the RMA (attached to the email) and place the form inside of the return shipping box.
Print the pre-paid UPS shipping label and attach the label to the outside of the shipping box.
For information on preparing your phone for return, go here.
You can initiate a return within 14 days of delivery. Upon receipt of your returned device, we'll issue a refund to the original Google Wallet account minus a 15% restocking fee. We may waive the fee for an unopened box in perfect condition. For damaged units, customers may be charged additional restocking fees based on the state of your returned device.
Refunds for returned devices will be issued to the credit card used when making the original purchase with your Google Wallet account. You will not be refunded for the shipping cost of the original purchase.
Replacements
Within 14 days of delivery, if you happen to receive a defective device that you'd like to exchange for a functioning device, please contact our support team for further assistance.
If you have configured your phone as a virtual wallet, using Google Wallet as a form of payment, prepare to switch devices.
As a precondition of replacement, Google may remotely disable the damaged phone which is to be returned to Google, with the consent of the purchaser.
Click to expand...
Click to collapse
And this seems to have answered all of my questions. I'm going to demand a replacement as I am still entitled to one.

^Fs said:
Do you know what that refund window is per chance?
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Click to collapse
14 days but there is a restocking fee of 15% I believe. However, they should replace the phone by overnighting a new one. If they won't, call them back until you find someone who will.

^Fs said:
Do you know what that refund window is per chance?
Click to expand...
Click to collapse
It would be 14 days from the dispatch date
Sent from my GT-N7000 using xda premium

damn that sounds skeptical. maybe someone at Google, or UPS (or someone in between) got a hold of it...Or maybe they accidentally threw in a defective unit instead of a new one?
Makes me wonder when I am buying a new handset, is it REALLY new?

p00kienrayray said:
damn that sounds skeptical. maybe someone at Google, or UPS (or someone in between) got a hold of it...Or maybe they accidentally threw in a defective unit instead of a new one?
Makes me wonder when I am buying a new handset, is it REALLY new?
Click to expand...
Click to collapse
I just think they're hesitant on giving me an RMA for a replacement because I've already replaced my first device due to a grainy discolored screen with a lot of ghosting.
The one I have now is great.
Hopefully they won't give any more troubles with the replacement of the second purchased device.

^Fs said:
I just think they're hesitant on giving me an RMA for a replacement because I've already replaced my first device due to a grainy discolored screen with a lot of ghosting.
The one I have now is great.
Hopefully they won't give any more troubles with the replacement of the second purchased device.
Click to expand...
Click to collapse
They shouldn't. The gnex you bought for your mom is a completely different order. Besides, if their policy is to replace it, that's what they'll do.

I no I'm not in America but on every phone box I have scene in the uk. The label says don't accept this item if the seal is dam aged in anyway!
Sent from my Galaxy Nexus using XDA Premium HD app

Updated OP with info on Google's new replacement policy, or lack thereof.

Sorry to hear about your experience. I suspected that if the majority of complaints were legit and were widespread beyond XDA perfectionists , that Google would be contacting Samsung and telling them 'this is your baby', because they were pissed that they were wasting as much resources answering calls, determining whether person merited a new unit, paying postage to return defective unit and send out new one, etc. I love my phone and am happy I got it, but until I know that quality control is better I'd be apprehensive recommending it to others. I know 400 US is a great price for a phone with these features, but it still is a lot of money and for that much people should have no remorse or fears that they're not getting exactly what they paid for.

This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.

bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
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Click to collapse
Pretty much this. There has to be some push back on their end. If you stay polite but firm and persistent, they will most definitely overnight you a new phone.

bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
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+1
let it be.

BrianDigital said:
They should just ship you a new one over night,
Sent from my Galaxy Nexus using Tapatalk 2
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Unfortunately, this isn't Apple we're dealing with. Hate them all you want, but they will take care of issues ASAP.

bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
Click to expand...
Click to collapse
+1

DO NOT buy from Google play..

Here is my story hopefully this makes its rounds on the internet. No company should EVER treat its customers this way...
I attempted to cancel my order using the cancel button on my order page and was told that I needed to contact the Google Play Help Center.
I called the Help Center and told the customer service representative that I wanted to cancel my order. The woman who answered the phone told me that she was unable to cancel my order as it had already been processed - even though the watches are not scheduled to leave the warehouse until 9/19. I asked to speak to her supervisor.
The customer service supervisor got on the phone and told me that they could not cancel my order as it had already been processed and the order was sent to the warehouse. I reminded him that my order was not even going to ship for another 7 days and therefore he should be able to cancel the order. He told me he was unable to do that. He told me I had to wait until the watches shipped, then refuse the package and AFTER they receive it back, I would be credited the $512. He also informed me that once it left Google, it could take 10 days for me to receive it, refuse it, and then another 10 days to send it back. That is a total of 27 days. I asked to speak to his supervisor and he refused. I asked for his name and at first, he did not want to give it to me. When I pressed him, he told me "David". I asked for his last name and he refused. I asked for an employee number or some other identifier that I could use when writing a letter. He again refused to give me anything. He told me my only option was to wait and refuse the package. He told me that the "leaves the warehouse" date on my order was a "no later than date" and that it could leave sooner. I asked him to tell me exactly what day my order was scheduled to ship - since it had already been processed and sent to the warehouse. David told me that he couldn't give me that information because "IT WAS BACKORDERED"! THEY DID NOT HAVE THE WATCH IN STOCK! They couldn't cancel an order on a watch they didn't physically have-I had to wait until they received a shipment, processed it, shipped it to me, and then refuse it and return it!! I told him that this was absolutely ridiculous and I wanted to speak to his supervisor. He told me he "just remembered" he could cancel an order if it wasn't in stock and he put me on hold. When he came back he told me he would transfer me to shipping and returns and Cassandra would help me. He transferred the call and told me she would be able to help me.
Cassandra told me that she was unable to cancel my order and that I would have to wait for it to arrive, refuse shipment, and allow it to be sent back. I told her that was unacceptable and I wanted to speak to her supervisor, she refused. She then informed me that I had ONE HOUR after placing my order in which to cancel it! ONE HOUR! I told her that was ridiculous and she told me that was their policy. I asked her why there is a cancel button attached to my order if I am not able to cancel it after one hour. She told me she couldn't answer that. I again told her that I should be able to cancel the order when the item is backordered. She told me she didn't know if the watches were backordered and so I asked her to transfer me to the warehouse where I could speak to someone who knew the current stock status. She told me that they don't have a phone in the warehouse!!!! I again asked for her supervisor and she refused. She said "I will pass on your feedback when we discuss customer feedback issues." I said that was unacceptable and she asked if she could help me with anything else. I told her she hasn't helped me at all. She said: "I'll pass on your feedback". End of conversation.

Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4

Just went through the same damn thing....
It clearly says on their website that you can cancel as long as it hasnt shipped.
This is complete BULL****! Outright customer deception.

I had a terrible experience purchasing the first nexus 7 from google play. My unit was defective and getting a hold of someone was impossible. They had the balls to remove their contact phone number when tons of people started having issues with their devices and orders. Luckily some websites made a screenshot of their support page that still had their phone number listed. Even with the phone number I was not really being helped. Lots of run arounds and "I can't do that". That experience has left an extremely bitter taste in my mouth from ever ordering any kind of hardware from google play. I think they have gotten better since then but I have no interest in testing that out first hand.

really wow screw them see if you can file a chargeback or something

You got a bad CS rep and manager. Did you try calling back and another time? Every company has it's bad apples.
Sent from my LG-D851 using Tapatalk

I was able to simply go to my google play account and cancel the order.

"Cancel or change your order. Please note that changes may not be possible after the first hour."
You get than in their email from google right away.

Dispute the charge with your credit card company.

nazforex said:
Dispute the charge with your credit card company.
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Click to collapse
^^ THIS!! Call your Bank or Credit company and explain to them that you have not receive the item, it is out of stock for an undetermined amount of time, and that they will not Cancel/refund you. Your Bank/Credit company will handle it from there. Once you Get your Money Refunded from your Bank/Credit company then File a Complaint with BBB and send an email to every Google Play's CS email you can find online with your BBB complaint/file number and story about "David". Mention that you would like them to contact you ASAP and watch the magic happen after that!

AmirAli44 said:
Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4
Click to expand...
Click to collapse
Sounds about status quo for Google. That particular NSA front is pretty bad at customer service.

Thank you, I won't buy any hardware from Google play after reading this!

I remember my Nexus 4 being delayed on the google play store...and then when it actually shipped I paid for the 2 day shipping but it took 4 business days to arrive. I contacted google support to at least get a shipping refund or credit, but they offered nothing except for an apology. Wouldn't use them again!

I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.

Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!

Looks like my order shipped last night 2:30am eastern time!
Sent from my HTC One using Tapatalk

NaterTots said:
I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.
Click to expand...
Click to collapse
Oh shoot, I forgot about the Nexus!
I haven't bought one yet, but I've been thinking about it.

Cr4z33 said:
Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!
Click to expand...
Click to collapse
One question to the mods... what happened to the last part of my post??
What was wrong with
And btw shame on you Google!
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Click to collapse
??
Sent from my Samsung Galaxy Tab Pro 10.1

Cr4z33 said:
One question to the mods... what happened to the last part of my post??
What was wrong with
??
Sent from my Samsung Galaxy Tab Pro 10.1
Click to expand...
Click to collapse
I don't think anybody would have deleted "Shame on Google"...

Damm

Google Financing option...

I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app

sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app
Click to expand...
Click to collapse
I used it right away.
Sent from my Nexus 6P using XDA-Developers mobile app

sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Click to expand...
Click to collapse
Same here, used it right away. Also interesting note was that I applied using my wife's credit info {with her consent of course, after all, she's the ones who ruined my credit} and still used it right away connected to my Google account.

devildog7213 said:
Same here, used it right away. Also interesting note was that I applied using my wife's credit info {with her consent of course, after all, she's the ones who ruined my credit} and still used it right away connected to my Google account.
Click to expand...
Click to collapse
I have no idea why they say I have to wait...I have the card number and it is just says invalid when I try to add it as a payment in checkout and also tried adding to my Google payments account. I have contacted both Google and synchrony and they have no idea why it won't work. I even logged into the account to verify the funds are available. All there.
Thanks for you comments. Appreciate it very much.

sassmk2 said:
I have no idea why they say I have to wait...I have the card number and it is just says invalid when I try to add it as a payment in checkout and also tried adding to my Google payments account. I have contacted both Google and synchrony and they have no idea why it won't work. I even logged into the account to verify the funds are available. All there.
Thanks for you comments. Appreciate it very much.
Click to expand...
Click to collapse
Could just be a waiting period like buying a gun I. Some states. Lol
Sent from my Nexus 6P using XDA-Developers mobile app

ggreenwood334 said:
Could just be a waiting period like buying a gun I. Some states. Lol
Sent from my Nexus 6P using XDA-Developers mobile app
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Click to collapse
Haha well if that is the case in MN I can buy a gun instantly lol (conceal and carry)

Its a card with the account number on it in the mail. Says wait 7 days to get after 10 days if you don't get it call. The card is just the number so you can have it if you need to pay a bill. Like the amazon store card same bank
Sent from my SM-N930T using XDA-Developers mobile app

sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app
Click to expand...
Click to collapse
It took a few minutes, but once it was approved, when I went to the store it told me it was available to use for the purchase.
I did not have to add it as a payment option.
I also had called synchrony, they gave me the number over the phone, and told me it was available for use right away.

uicnren said:
It took a few minutes, but once it was approved, when I went to the store it told me it was available to use for the purchase.
I did not have to add it as a payment option.
I also had called synchrony, they gave me the number over the phone, and told me it was available for use right away.
Click to expand...
Click to collapse
Yeah, it was never added to my payment account so I'm starting to think that there is a problem with the account. When I try and use the card number it says invalid so it obviously isn't working. Lol
Thanks for the reply.

sassmk2 said:
Yeah, it was never added to my payment account so I'm starting to think that there is a problem with the account. When I try and use the card number it says invalid so it obviously isn't working. Lol
Thanks for the reply.
Click to expand...
Click to collapse
I would totally check on it. Try and contact Synchrony directly? Mine was not only immediate but I was able to see the actual account via the Google Store showing balance, available credit, account number etc.
Makes me wonder if you did not get "click jacked."

TheFuzz said:
I would totally check on it. Try and contact Synchrony directly? Mine was not only immediate but I was able to see the actual account via the Google Store showing balance, available credit, account number etc.
Makes me wonder if you did not get "click jacked."
Click to expand...
Click to collapse
Sounds like Google's site doesn't see the account at all!

are you by chance using a different email for synchony than your google store account ?

Google and Synchrony can't seem to figure it out. They don't have any idea why my Gmail account isn't showing my credit card from them. They are escalating the issue higher up to see if they can find out where it went wrong.
At least the phone I want is still out of stock!(I was trying to pre-order on the 4th too, been almost 10 days). [emoji35]
uicnren said:
are you by chance using a different email for synchony than your google store account ?
Click to expand...
Click to collapse
I am not same email I just chatted with Google and they don't even see my application or account at all. So I am going to contact Synchrony and see if they can fix that otherwise the Google rep told me to reapply?

I went for the Google Financing option for my pre-order of a 32gb at Project Fi.
But I haven't gotten any communication from the credit card company Google is using.
What is ya'll experience?
I went to use it to buy a Chromecast but the option wasn't there.

My experience: ordered 32gb silver xl through synchrony in 10/13. On 10/14, got email that 128gb was in stock. Canceled 32gb and ordered 128gb silver. Card was being declined so had to call synchrony. They said there was a hold on it as they wanted to confirm the purchase for the 128gb since the price was higher. Confirmed it. Hour later, got an automated call to confirm the purchase again. So all in all 2 contacts.
Google store does not show my card. I also have not setup my account with synchrony online or anything. Also not showing anything in payments.google.com. However orders page shows cancelled 32gb and preordered 128gb. shipping est Nov 23ish. Also got all the emails for everything.
Sent from my SM-N930P using Tapatalk

Quick questions:
1. Is it possible to get the monthly payments billed to an existing credit card?
2. did you all just sign up at check out of your order to get the financing option?
3. should I being applying for the Google financing while waiting for the variant I want to come back in stock (to avoid possible chance of it going out of stock again during the application process)?
Sent from my Nexus 6 using Tapatalk

1. Maybe? But it would go through synchrony. Unless you just buy it with credit card.
2. Signed up during checkout
3. Signed up while phone was on backorder and trying to get order in. Ended up signing up the day before I actually ordered. When I actually ordered, store credit was an option.
Sent from my SM-N930P using Tapatalk

Just wanted to let everyone know that my issue was my wife was signed in to my email when she never uses my PC. So I applied for the financing under her Gmail account!
I felt really dumb for not checking that but she never uses my computer so that is why I never thought of it.
So, all is resolved on my end. So the problem is now that the Pixel XL is on back order I just ordered from Verizon and will be receiving it tomorrow! (I wanted to get from Google for the unlocked bootloader) but the phone will have everything I want(I want root for adaway mainly).
Thanks for all the replies.

Note 7 Refund Status?

Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???

This whole process has been smoke blowing you know where.... Whoever thought of treating their most loyal customers this way should be fired! I have had multiple (for family members TOO) Note 2, Note 3, Note 4, Note 5, and now note7. They should refund us to collect the phones. Then give us a temp s7 edge that we can exchange for the note 8 for no more than half price or something along those lines. THIS IS THE ONLY REASONABLE SOLUTION!!!! Even then we have to wait for our Ferrari for unknown time to get "out of the repair shop" so that aspect might be worth the $100 customer service credit but i lean to "not enough samsung" on that one too.
The google pixel is looking better and better. If google was smart they would make their version of the note 7 asap and release it because they will get all of samsungs currently pissed off customers.
coltrix said:
Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???
Click to expand...
Click to collapse

Still waiting from Oct 24th. Was told I would receive check end of this week still no check

Has ANYONE received a check back from Samsung? I am now over a month and this is ridiculous!

Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol

dave357 said:
Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol
Click to expand...
Click to collapse
No check yet, but a lot of us did receive an email stating that the check is coming via UPS but yet I have no tracking number and STILL no check... They need to quit bull****tin!

I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.

Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…

That is a nice thought and all, but you aren't letting us... thanks phone company!!!! =(
The Phone Company said:
Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…
Click to expand...
Click to collapse

Im very happy with my N7 and will be using it as long as i can.
My second (locked) N7 is a different story. Can't unlock nor Samsung is willing to help yet. Been waiting for over 9days already for them to reply to my email. Some of you guys want a refund, laugh i cant even connect with them for an exchage =)

dave357 said:
I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.
Click to expand...
Click to collapse
I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?

Same old story
shojus said:
I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?
Click to expand...
Click to collapse
It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.

AndroiderM said:
It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.
Click to expand...
Click to collapse
I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...

shojus said:
I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...
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Thanks bro, I'm wondering if Stericycle was the right choice for this. The lack of information between them and Samsung is ridiculous. I also had to provide my tracking number to Sammy and they put it in my notes. You would think it would be as simple as open, check imei, forward approved list to Sammy and put check in the mail. Even if my check was late but I had the ability to check the status of my return on a simple website, I wouldn't be as aggravated over it. The lack of answers after I send off a $900 phone in good faith has swayed me from buying anther product from them.
Maybe Stericycle is just overwhelmed by the amount of N7s coming in that it's taking them a week to even open the box once they receive it. But come on Samsung make a statement and tell your customers whats really going on.

I received mine yesterday. I traded mine in just before Oct 22

Details lol
chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
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UPS or USPS? How did you purchase your phone? EBay, Craigslist, Swappa? What state did it ship from?

chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
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So how did it come? Please leave specifics because there are a lot of people that have been waiting a LONG time and more details would be helpful...

Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions

AndroiderM said:
Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions
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LMAO !! You know I am so pissed that I decided to call in AGAIN just now. So now I am told by a supervisor that the checks are indeed being sent via UPS and NOT USPS like I was told on my last call (yesterday). And I have a service called "UPS My Choice" , which is a service that immediately notifies me if anyone has addressed a package to me and when that specific package is scheduled to be delivered. Guess what? There are NO packages scheduled to be delivered to me, so that means that the check has not even been sent out of their building yet. So the email that everyone received on Tuesday letting them know that the checks are on their way and will take 2-3 business days to arrive, was BULL****!! Just one more lie to the MANY lies they have already told us... I hate Samsung SOOOOOO much right now!

Yup got mychoice email for the return box, nothing for a check. I'd be happy to get the bs email. What did it say?

Question Bose Headphones (UK)

Dont forget that the Bose headphones offer has opened for early orders. Takes a few minutes to fill in and I then got a confirmation/approval message about 5 minutes later.
Expect Bose prices on ebay to plummet! I am still using the QC35 II that I got with my last phone and see no need to upgrade.

I'm still waiting for approval, 2 days later...
How are you providing a bank statement to them so soon? I paid with MBNA Credit and I can't export a statement until 22nd November...

MrAmos123 said:
I'm still waiting for approval, 2 days later...
How are you providing a bank statement to them so soon? I paid with MBNA Credit and I can't export a statement until 22nd November...
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I bought mine from the Google Store UK. All the proof i needed was screenshot from there. didn't need bank statements etc. i did a screen grab of the order/delivery page.

wilbur-force said:
I bought mine from the Google Store UK. All the proof i needed was screenshot from there. didn't need bank statements etc. i did a screen grab of the order/delivery page.
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That's exactly what I did. I provided the order number from Google Store UK, a screenshot from Google Store UK order and a screenshot from my credit provider showing the date, amount, company and transaction ID yet if I check my claim it's made no progress.

MrAmos123 said:
That's exactly what I did. I provided the order number from Google Store UK, a screenshot from Google Store UK order and a screenshot from my credit provider showing the date, amount, company and transaction ID yet if I check my claim it's made no progress.
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On the tracker mine now says claim approved - delivery within 60 days

As a proof I used an email from google that my order has been delivered. I printed this to pdf file and uploaded. It was ok.

I just uploaded a screenshot of the order page from the Google Store and a screenshot of the IMEI number as requested.
I got confirmation of the claim @18:25 and confirmation of approval @ 20:59 yesterday.

Approval was pretty much instantaneous for me just now. I enclosed a PDF of order confirmation from CPW plus a bank statement cropped image showing the bank web address and payment. And the mandatory IMEI number.

Was_Croques said:
Approval was pretty much instantaneous for me just now. I enclosed a PDF of order confirmation from CPW plus a bank statement cropped image showing the bank web address and payment. And the mandatory IMEI number.
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This is just odd. Some people here have to wait for days, whilst others (like you and me) get an instantaneous approval (no way this is done by human interaction; I didn't even have to wait for more than a minute). I guess it's an algorithm here that's not functioning properly. I am sorta curious if we will even get our products, or this botched algorithm will lead to more approvals than they have product stock.

Got my claim confirmed this morning, headphones will be sent within 60days.

Morgrain said:
This is just odd. Some people here have to wait for days, whilst others (like you and me) get an instantaneous approval (no way this is done by human interaction; I didn't even have to wait for more than a minute). I guess it's an algorithm here that's not functioning properly. I am sorta curious if we will even get our products, or this botched algorithm will lead to more approvals than they have product stock.
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Well maybe it is an algorithm taking data from a range of sources in addition to the stuff we present. This is the 2nd Google claim for me; two years ago my Pixel 4 XL gave me an HP laptop that got sold on eBay.
You will get your headset I've no doubt.

put my claim in round 7pm last night but it hasnt moved beyond the " we have received your claim" stage at the moment.

Has anyone who got the phone from Curry's put there claim in yet ,if so how was it for you

combat goofwing said:
Has anyone who got the phone from Curry's put there claim in yet ,if so how was it for you
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I have not, 14 days have not passed yet, my invoice says the 27th on it.

MrBelter said:
I have not, 14 days have not passed yet, my invoice says the 27th on it.
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I didn't get an invoice all I got was order confirmation

combat goofwing said:
I didn't get an invoice all I got was order confirmation
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It will have been in the bag that the phone was delivered in.

Just completed my claim online ,got a text virtually right away saying it had been approved and I will get headphones with in 60 days

How do you get a proof of purchase from EE. Do you have to phone them?

StrangerWeather said:
How do you get a proof of purchase from EE. Do you have to phone them?
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Was it an online order? If not do you have a receipt?

wilpang said:
Was it an online order? If not do you have a receipt?
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Yes, online. I have the email acknowledging the order...