Develop Bugs

My Note II is backordered :(

I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.

Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary

Thanks for the advice. It looked like I ran into a script reader in the first run. I will give it another try. If it still doesn't work I will tell them Verizon just called and I mean it LOL.
garyd9 said:
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
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garyd9 said:
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
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On the web pages for my order, it says "Processing", "Pending Shipment", and "Preorder Processing". It doesn't say "back-ordered". But maybe that's the term the customer support staff use.

x2h said:
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
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Click to collapse
I got the same info x2h but, i was also told 5000+ units have already arrived.

To clarify a bit, the order status for my Note 2 on the web page is "Preorder Processing". However when I called AT&T, the person said it's back ordered, meaning I will not get it on the November 9 date as previously announced.
So when will I get it? I asked.
"We will let you know".
Yeah right.

Don't give up hope. Keep following up on your order status via website. ATT customer service reps tend to make up things sometimes. Source - I'm an ex-att cust. service rep.
As horrible as it sounds, your forum members are right in telling you to rep shop (keep calling back to get the rep you want). ATT doesn't like this as it hogs up their queue, but sometimes it needs to be done to get the job done right.

Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.

Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
x2h said:
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
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Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
wtharp2 said:
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
Click to expand...
Click to collapse

Cancelled my preorder online. It's very easy, credit to AT&T LOL.

Better than a middle finger emoticon:
Several people have hit AT&T up for credits. Do some digging and then hit them on their bottom line.
Consider it something to do while you wait.
x2h said:
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
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I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.

My phone is backordered also
Preordered 10/25
They originally stated shipping 11/06
The next person stated they ran out and it was a first come first serve basis. That was a lie. If you look at their own forum
on att's website, you will see people who ordered way after and their phone is shipping.
Now they state they will start shipping 11/09, and that just means they will start shipping more orders which doesn't guarantee mine.
They violated their own policy of "first come, first serve" as stated on their own site when you preorder.
AT&T customer service departments do not have integration at all. Their logistics execution is horrible.
---------- Post added at 10:14 PM ---------- Previous post was at 10:10 PM ----------
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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I preordered 10/25 thru premiere with a company discount, and I am told mine is definitely backordered. Isn't that great.

Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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x2h said:
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
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Are you planning on purchasing in store on launch day? I would've asked for credit towards my future bills for the inconvenience.

I ordered early Nov and yesterday I was told the same thing about being backordered . I called and chatted about 10 times. The reps are completely clueless (I'm guessing its not their fault they just dont get good info). Well around 10pm my order went from processing to shipped and I will receive phone today (according to fedex tracking - i paid the $15 for overnight). I am happy now, but I was pissed all day yesterday. I need to get a life.

well here's the latest update again. I canceled my preorder online last night. this morning an email comes in that my cancel was "unsuccessful". and then another emails that says my phone has been shipped, with FedEx tracking number. it has just left the Texas wharehouse. Expected delivery Nov 9 by 4:40 pm.
I am going to return it and tell them to put it on backorder.

OK one last update. Took the advice of others and called AT&T one last time. And the result is surprising:
http://forum.xda-developers.com/showpost.php?p=33863020&postcount=43

You mean to tell men you've been with ATT since 2004 and you haven't learned to not call their service and NEVER rely on their answers? Preorderd 10/25 and it got here 11/08 10am.
They are clueless and don't know any more than what their website tells them.
And to those in the thread that seem to think otherwise, November 6 was the *Estimated* ship date. Nowhere was that day written in stone.
Sent from my SAMSUNG-SGH-I317 using xda premium

DO NOT buy from Google play..

Here is my story hopefully this makes its rounds on the internet. No company should EVER treat its customers this way...
I attempted to cancel my order using the cancel button on my order page and was told that I needed to contact the Google Play Help Center.
I called the Help Center and told the customer service representative that I wanted to cancel my order. The woman who answered the phone told me that she was unable to cancel my order as it had already been processed - even though the watches are not scheduled to leave the warehouse until 9/19. I asked to speak to her supervisor.
The customer service supervisor got on the phone and told me that they could not cancel my order as it had already been processed and the order was sent to the warehouse. I reminded him that my order was not even going to ship for another 7 days and therefore he should be able to cancel the order. He told me he was unable to do that. He told me I had to wait until the watches shipped, then refuse the package and AFTER they receive it back, I would be credited the $512. He also informed me that once it left Google, it could take 10 days for me to receive it, refuse it, and then another 10 days to send it back. That is a total of 27 days. I asked to speak to his supervisor and he refused. I asked for his name and at first, he did not want to give it to me. When I pressed him, he told me "David". I asked for his last name and he refused. I asked for an employee number or some other identifier that I could use when writing a letter. He again refused to give me anything. He told me my only option was to wait and refuse the package. He told me that the "leaves the warehouse" date on my order was a "no later than date" and that it could leave sooner. I asked him to tell me exactly what day my order was scheduled to ship - since it had already been processed and sent to the warehouse. David told me that he couldn't give me that information because "IT WAS BACKORDERED"! THEY DID NOT HAVE THE WATCH IN STOCK! They couldn't cancel an order on a watch they didn't physically have-I had to wait until they received a shipment, processed it, shipped it to me, and then refuse it and return it!! I told him that this was absolutely ridiculous and I wanted to speak to his supervisor. He told me he "just remembered" he could cancel an order if it wasn't in stock and he put me on hold. When he came back he told me he would transfer me to shipping and returns and Cassandra would help me. He transferred the call and told me she would be able to help me.
Cassandra told me that she was unable to cancel my order and that I would have to wait for it to arrive, refuse shipment, and allow it to be sent back. I told her that was unacceptable and I wanted to speak to her supervisor, she refused. She then informed me that I had ONE HOUR after placing my order in which to cancel it! ONE HOUR! I told her that was ridiculous and she told me that was their policy. I asked her why there is a cancel button attached to my order if I am not able to cancel it after one hour. She told me she couldn't answer that. I again told her that I should be able to cancel the order when the item is backordered. She told me she didn't know if the watches were backordered and so I asked her to transfer me to the warehouse where I could speak to someone who knew the current stock status. She told me that they don't have a phone in the warehouse!!!! I again asked for her supervisor and she refused. She said "I will pass on your feedback when we discuss customer feedback issues." I said that was unacceptable and she asked if she could help me with anything else. I told her she hasn't helped me at all. She said: "I'll pass on your feedback". End of conversation.

Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4

Just went through the same damn thing....
It clearly says on their website that you can cancel as long as it hasnt shipped.
This is complete BULL****! Outright customer deception.

I had a terrible experience purchasing the first nexus 7 from google play. My unit was defective and getting a hold of someone was impossible. They had the balls to remove their contact phone number when tons of people started having issues with their devices and orders. Luckily some websites made a screenshot of their support page that still had their phone number listed. Even with the phone number I was not really being helped. Lots of run arounds and "I can't do that". That experience has left an extremely bitter taste in my mouth from ever ordering any kind of hardware from google play. I think they have gotten better since then but I have no interest in testing that out first hand.

really wow screw them see if you can file a chargeback or something

You got a bad CS rep and manager. Did you try calling back and another time? Every company has it's bad apples.
Sent from my LG-D851 using Tapatalk

I was able to simply go to my google play account and cancel the order.

"Cancel or change your order. Please note that changes may not be possible after the first hour."
You get than in their email from google right away.

Dispute the charge with your credit card company.

nazforex said:
Dispute the charge with your credit card company.
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^^ THIS!! Call your Bank or Credit company and explain to them that you have not receive the item, it is out of stock for an undetermined amount of time, and that they will not Cancel/refund you. Your Bank/Credit company will handle it from there. Once you Get your Money Refunded from your Bank/Credit company then File a Complaint with BBB and send an email to every Google Play's CS email you can find online with your BBB complaint/file number and story about "David". Mention that you would like them to contact you ASAP and watch the magic happen after that!

AmirAli44 said:
Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4
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Sounds about status quo for Google. That particular NSA front is pretty bad at customer service.

Thank you, I won't buy any hardware from Google play after reading this!

I remember my Nexus 4 being delayed on the google play store...and then when it actually shipped I paid for the 2 day shipping but it took 4 business days to arrive. I contacted google support to at least get a shipping refund or credit, but they offered nothing except for an apology. Wouldn't use them again!

I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.

Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!

Looks like my order shipped last night 2:30am eastern time!
Sent from my HTC One using Tapatalk

NaterTots said:
I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.
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Oh shoot, I forgot about the Nexus!
I haven't bought one yet, but I've been thinking about it.

Cr4z33 said:
Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!
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One question to the mods... what happened to the last part of my post??
What was wrong with
And btw shame on you Google!
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??
Sent from my Samsung Galaxy Tab Pro 10.1

Cr4z33 said:
One question to the mods... what happened to the last part of my post??
What was wrong with
??
Sent from my Samsung Galaxy Tab Pro 10.1
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I don't think anybody would have deleted "Shame on Google"...

Damm

Have not Received Gear Fit 2 or 256GB Memory Card Yet But Note is Recalled. Now What?

I've been approved for the Gear Fit since 8/22 and the status hasn't changed from Approved, Proccessed and In Route. So with this recall and us having to return our phones to get a new Note or something else, what happens to out gift? I called the Samsung support line and the first guy in the department that handles the Note 7 returns didn't know he kept referring me to AT&T. I had to tell him 3 times that this wasn't an AT&T promotion, it is a Samsung promotion. He puts me on hold for the 3rd time and says his supervisor said to transfer me to eCommerce support. The agent picks up and refers me to their promotions group which isn't open on the weekends.
Anyone talk to Samsung and got the scoop on what's going to happen to our submissions that haven't been shipped yet and are tied to our original Note 7? What happens to our promo submission when we exchange the original exploding Note 7 for a non-explosive one?

The way I see it you dont get the Phone you dont get the gift? At least until this Note 7 situation is resolved.

NIKKOTUASON said:
The way I see it you dont get the Phone you dont get the gift? At least until this Note 7 situation is resolved.
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But the time frame for purchase has expired so even when I get my replacement phone...
1. I can't submit it anymore since more than likely I'll get a new sales receipt with a later date for the new phone.
2. If they reference the old submission, it's a completely different imei and wifi MAC.
Which brings me back to anyone talk to Samsung promotions on how they would handle this?

Samsung is going to have to compensate their customers who qualified for the gifts somehow. Only time will tell as of now. I wouldn't know what Samsung has on their minds. Good luck man.

Thanks! yeah hope so... I'll give them a call on Monday and post back for others in the same boat, unless someone else beats me to it.

I'm sitting on this message for 12 days now: Congratulations! Your submission has been approved and your gift has been processed and is currently in route

I finally had time and remembered to give Samsung a call about my submission.
I spoke to an agent in the promotions department and asked her 1. What's the status of my submission 2. How does the Note 7 recall affect my submission.
1. I'm still approved and the Gear Fit 2 will ship as soon as the fulfillment center gets around to it.
2, Even after getting my replacement Note 7, my submission does not need to be updated with the new phone imei nor do I have to resubmit. They will still send out off of the original imei.

My wife and I both got the note 7, we both chose the Gear Fit 2. I ordered the large band anr her the small. I got mine last week and we are still waiting for hers. They were approved at the same time though.

Off topic, but since you have both sizes, is the body of the fit 2 the same for both sizes and just different length bands or is the whole thing smaller?
Corbitt74 said:
My wife and I both got the note 7, we both chose the Gear Fit 2. I ordered the large band anr her the small. I got mine last week and we are still waiting for hers. They were approved at the same time though.
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de31p5 said:
Off topic, but since you have both sizes, is the body of the fit 2 the same for both sizes and just different length bands or is the whole thing smaller?
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Well I believe it's just band size. We haven't received the small yet, just the large.

You know, I read the part where you originally said you're waiting for your wife's but for some reason i didn't correlate that with how you didn't receive the small yet.... I blame being at work and being mindless....
Corbitt74 said:
Well I believe it's just band size. We haven't received the small yet, just the large.
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de31p5 said:
You know, I read the part where you originally said you're waiting for your wife's but for some reason i didn't correlate that with how you didn't receive the small yet.... I blame being at work and being mindless....
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I completely understand.

I just got off the phone with the Samsung Philippine support center and they said there was a delay due to supply and they would be assigned and shipped as soon as they become available to the "third party support center handling the promotions". I guess they ran out. I submitted my promo the day after I got my phone on Aug 19th, and it showed up about two weeks later, after sitting on the approval screen for a week. I submitted two others before mine arrive and it's been on approval for almost three weeks.
As for band size, when we looked at them in the Verizon store, an employee recommended getting the larger band. He said the Large had lots of adjustment, which mine does, but said the small was really small and only got smaller. I haven't seen the small but my large band fits my wife's wrist pretty well.
I asked about the Note 7 exchange, since Verizon told me I had to get a different phone, and they [Samsung] told me they would be available next Monday, the 12th. Hopefully VZW has stock and gets that sorted before their September 30th deadline for replacements/exchanges.

Who's gotten a replacement already?

Samsung had said it may have replacements as early as this week.

That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week

androidman0225 said:
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
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That's cool. Well another week of hoping everything is good lol.
I am sure there are note 7 already made from the atl factory. So those i assume will be the replacement this week if so.
Sent from my SM-N930V using Tapatalk

Per the discussion I had moments ago with a Verizon rep for their on-line store, September 17th is the expected date for new (non-exploding) Note 7 inventory.

I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.

jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
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Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.

ars0n said:
Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
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I can confirm that the Samsung rep was wrong. The 3 Verizon stores that I talked to have not gotten replacement units yet.

jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
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I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.

Well I'll be in the Bahamas next week, so hopefully they have some Note 7's left for me to exchange when I get back lol

Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.

situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
Click to expand...
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It's Verizon, you can't expect too much
Each store acts like their own and their employees don't know anything Zzz

No new Note 7s anywhere in Midland/Odessa. Unknown when stock is coming in.

jenlovestattoos said:
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
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situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.

Froztvolt said:
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
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I talked to the manager at a VZW 3rd party retailer and that's pretty much what he said. There has been no official process handed down from Samsung, nor VZW, regarding the exchange of a Note 7 to a Note 7.
He said the only official process handed down is the waiver of re-stocking fees to the 30th and exchange to a S7 or S7 Edge.

Annoyed
To be absolutely clear - I would not expect them to have a new phone in my hands today - I do expect them to have figured out a plan before now, communicate the plan via the media and contacting their partners (aka Verizon) and their customers (aka you and me). I don't find it acceptable that I have to send them the phone back and then they will reimburse me and then I can purchase a phone. Their problem, make it easy for me to cope. Don't make it my problem.
I love my Note 7. I love the dumb stylus that I didn't want to like. But today, I am angry and I am not good at being angry.
Sorry, I needed to vent with folks who likely understand/empathize and frankly probably feel the same way. I will go back to being supportive and reasonable in a little bit.

Update from Samsung!
http://www.samsung.com/us/note7exchange/

coton said:
Update from Samsung!
http://www.samsung.com/us/note7exchange/
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What is different?
Sent from my Pixel C using Tapatalk

So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk

Mr. Toad said:
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
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I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.

coton said:
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
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They offered that for me. My problem is I still have unlimited data. I use every loophole to stay in contract and still have my data at $29.99. I can't just return and re-buy at the store. I explained that to the manager. This was the best suggestion he had until the replacement arrives.
Sent from my XT1650 using Tapatalk

Has anyone been able to get the Note 7 replacement from Verizon yet?

Has anyone been able to get a replacement Note 7 yet from Verizon?

Already multiple threads on it. There is no stock of note 7 anywhere yet.

So NOW this thread becomes relevant.... Lol
Anyone yet?
Sent from my SM-G930V using Tapatalk

I've seen some getting their replacements from Best Buy and a few AT&T stores seem to have received them this afternoon, but it seems they are in Maine and Virginia from what I've seen. Wish Verizon would jump on board! They should be pushing an update for the Verizon Note7 tomorrow or Wednesday too, hopefully its got some goodies inside it.

neyenlives said:
So NOW this thread becomes relevant.... Lol
Anyone yet?
Sent from my SM-G930V using Tapatalk
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Justinphxaz said:
I've seen some getting their replacements from Best Buy and a few AT&T stores seem to have received them this afternoon, but it seems they are in Maine and Virginia from what I've seen. Wish Verizon would jump on board! They should be pushing an update for the Verizon Note7 tomorrow or Wednesday too, hopefully its got some goodies inside it.
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Had my wife check the Verizon store where I originally purchased my N7 at on her way home from work. They told her they weren't expecting them in for another week... WTF?!?!

Angus66 said:
Had my wife check the Verizon store where I originally purchased my N7 at on her way home from work. They told her they weren't expecting them in for another week... WTF?!?!
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Yeah they told me a few days ago that they weren't expecting them for a few more weeks. I don't think the reps know wtf they are talking about sometimes. Gonna try again in the morning and see what happens

I just bought one
I just bought one. Since I only have a few posts, it won't let me paste a direct link to it. It is shipping out tomorrow to be here 9/21 before 10:30AM.
https verizonwireless dot com /smartphones/samsung-galaxy-note-7/
You're welcome!

I also contacted my local store yesterday(and will attempt to do so once again today) and was advised they did not expect any shipments. The person also advised that he wasn't aware when they were actually arriving.. I will, however keep trying.. Every day...
from note 7

My manager friend whos at our reseller store said hes got as much conflicting stories as we do. He did say verizon did say its a one for all when they come in. So basically us exchanger have to be in comp with people who want to buy new ones. Which we discussed how bull**** that is. What he has done is made a list (of those whos called) and when they come in hes going to contact the exchangers and give them first crack.

Wow so ****ed
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Matttrix said:
My manager friend whos at our reseller store said hes got as much conflicting stories as we do. He did say verizon did say its a one for all when they come in. So basically us exchanger have to be in comp with people who want to buy new ones. Which we discussed how bull**** that is. What he has done is made a list (of those whos called) and when they come in hes going to contact the exchangers and give them first crack.
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I have read that the note 7 won't go on sale for new customers until October. Only exchanges till then.
http://www.androidauthority.com/galaxy-note-7-us-relaunch-717156/

I'm currently at our vacation home roughly an hour away from the nearest corporate store; been here all summer and had my original Note 7 delivered here when I ordered it online.
When I read here this morning that the VZW website was showing the Note 7 available for purchase, I called in to arrange for my replacement to be shipped to me. The Customer Care rep initially claimed that the phone could only be exchanged in a corporate store, but when I explained to her that I had spoken with 2 CC reps previously that had stated unequivocally that a replacement could be shipped, she did some checking and discovered that this was indeed an option.
As I write this, though, she's having an issue using my alternate shipping address (even though it's the same one the original phone was shipped to!), and is working with her manager to resolve that and will be calling me back with a confirmation number.
The replacement is shipping 2nd-day and I'm hoping to have it in-hand on Thursday.

I read that too yesterday but haven't heard anything to verify it. We just have to... As usual wait. ?

berdo said:
I have read that the note 7 won't go on sale for new customers until October. Only exchanges till then.
http://www.androidauthority.com/galaxy-note-7-us-relaunch-717156/
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Or just buy it right now...
http://www.verizonwireless.com/support/samsung-galaxy-note7/

jackdforme said:
Or just buy it right now...
http://www.verizonwireless.com/support/samsung-galaxy-note7/
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Yeah, wtf Verizon. I guess they do whatever they want.

This is why Samsung should have handled it. If you're counting on Verizon to do the right thing, then you're doing it wrong.
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Just called no ETA on when they are getting any in.. My friend is a store manager for a authorized resellers that run by the cellular connection (all through the usa) and they have nothing.. Hes can't understand why they are not communicating to everyone except stores even his corporate stores friends dont know anything.

So I called Verizon again this morning, and she told me to call back tomorrow as they should be getting some in on the 21st. So hopefully tomorrow I can exchange it and stop worrying about owning a ticking time bomb lol

So how do you actually get through all the automated B.S. to talk to a person at the local Verizon
Sent from my SM-N930V using XDA-Developers mobile app

Hmmm I was able to order mine today, I also asked what I should do with the "bad one" they said to keep it as Samsung doesn't want them back...In my heart I feel this isn't true and I don't want to be charged for not returning the old one. Who else was told to keep the old one?