Develop Bugs

How to use Google wallet online or get the money back????

I traded my nexus for the razr maxx and I tottaly forgot I had money on Google wallet. Is there a way to retreave the money if I don't own the galaxy nexus or galaxy s?
Sent from my DRoID RAZr MaXX

if you buy apps ect from the market it will use the balance iirc.

GR36 said:
if you buy apps ect from the market it will use the balance iirc.
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This is definitely not the case for me.
Sent from my GSM Galaxy Nexus on TMoUS using Tapatalk

I read on another thread that you basically lose it because it is stored on the nfc...everyone there saying the same too when they exchanged phones..
Sent from my Galaxy Nexus using XDA App

That can't be right. When you reset Google Wallet, the amount disappears unless you sign back up again. The credit is stored in an account.
That said, I don't see a way to get Money Market to cough up your funds other than by using Google Wallet.

adrynalyne said:
That can't be right. When you reset Google Wallet, the amount disappears unless you sign back up again. The credit is stored in an account.
That said, I don't see a way to get Money Market to cough up your funds other than by using Google Wallet.
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I had network issues restoring mine yesterday and it gave me a phone number. I had no reason to save it since it worked fine when I had connection, but if you start to restore the card then turn on airplane mode, it should pop out the same phone number
Sent from my Galaxy Nexus using Tapatalk

If the money you have left is money that you added to the google prepaid card, then:
Call money market, they will ask you for the prepaid card number, which I don't think you saved. But you can also give them the Order # from when you added funds funds (you can find it in the receipt that they emailed you).
I'm pretty sure they can refund it to you somehow.
Note: To identify yourself,they will ask you from your name to how many times a day you take a crap.
I know all this because this is how I transferred previous balance from a returned phone to the new one.
Good luck.

It makes sense you can't keep it. That 10 wasn't just for free, it was to use Google wallet, since you have a phone that cannot use Google wallet now, the terms of the promotion no longer applies to you and you don't get to keep the money. Seems fairly straight forward. Not trying to be an ass btw
Sent from my Galaxy Nexus using Tapatalk

pyro6128 said:
It makes sense you can't keep it. That 10 wasn't just for free, it was to use Google wallet, since you have a phone that cannot use Google wallet now, the terms of the promotion no longer applies to you and you don't get to keep the money. Seems fairly straight forward. Not trying to be an ass btw
Sent from my Galaxy Nexus using Tapatalk
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How do you know he is referring to the free $10 and not some money he added?

sstang2006 said:
How do you know he is referring to the free $10 and not some money he added?
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Exactly I could care less about the 10$ than can take it from the amount I got on that card. Am a try calling them and see what they can so. 80$ lost would make me furious.
Sent from my DROID RAZR using XDA App

Let us know what you find out.

you can use wallet money to make online purchase ... if im not wrong Google Checkout is now part of Google Wallet ... in ur computer log in wallet n start expending that money!!
Sent from my Nexus S 4G

Good point, forgot about using it via the web. There may be hope yet
Sent from my Galaxy Nexus using Tapatalk

mac208x said:
Exactly I could care less about the 10$ than can take it from the amount I got on that card. Am a try calling them and see what they can so. 80$ lost would make me furious.
Sent from my DROID RAZR using XDA App
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this is the only way to solve it. Simply call them and explain what's going on. You aren't the first person to go through this, I'm sure it will work out fine.

ndroid916 said:
you can use wallet money to make online purchase ... if im not wrong Google Checkout is now part of Google Wallet ... in ur computer log in wallet n start expending that money!!
Sent from my Nexus S 4G
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I tried when I log into my Google wallet account on the computer the Google prepaid card is not there.
Well anyway I called Google wallet and they transferred me to money market I had to give them first 4 and last 4 digits of the card I used to load the prepaid than had to go thru identity check they need your full name, address and SSN#. They will send me a check in main with deducted 5$ fee for making the check I guess. The only thing it takes 45 to 65 days for it to come in mail. Now I can rest easy.
Sent from my DROID RAZR using XDA App

i may need to take the same route as you with the refund via check...
check my story
http://forum.xda-developers.com/showpost.php?p=21947892&postcount=24

Provisioning of Google Wallet Prepaid Cards Restored

http://www.theverge.com/2012/2/15/2...ecurity?utm_source=dlvr.it&utm_medium=twitter
Good news. Google Wallet "fixed" and provisioning of cards restored.

My wifes GN is now working fine, my GN that I had reset my wallet is not. All I get is the "Try Again" or "Remove Card" options. I called Google they sent me to Money Network who was a overnight call taker, didnt know much of anything. He created a ticket for the issue. Thank for info OP, at least I know they are not planning to take over the world with my $20! LoL

I tried activating the card, but it still states that service not available....Contacted Google and they informed that the pre-paid card is temporarily unavailable now....am i missing something?

yea this is a serious tease.......ugh
sidenote
the really really odd thing, i just called them about a hour ago when I didnt see these articles yet and neither google wallet or money networks had any freaking idea. they basically said "we hope to have a fix by friday, if not monday"
wtf

That's weird. Mine's working and shows the card/bank info and everything.

martonikaj said:
That's weird. Mine's working and shows the card/bank info and everything.
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It is definitely back up and running again.
Sent from my Galaxy Nexus using xda premium

Acererak said:
I assume if you've removed or cleared appdata after this started you need to call money network.
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Did that, they are claiming Google hasnt done its part when they obviously have. Perhaps I should call again, it was rather early in the morning when I called. The reps didnt seem to know much of anything, both google and money network blamed each-other, lol.

mine isnt working at all ive cleared the cache and even uninstalled and reinstalled

From what I've found, the announcement about prepaid working again is for new users - those that haven't set up Wallet on their devices before.
Folks that have had Wallet and kept their data intact during the "outtage" *should* be able to continue to use Wallet as normal.
Those who wiped their data (as I did in preparation for a ROM upgrade) are still waiting on their prepaid cards to be made available. This is what I found out when I called Google and Money Network this morning; I'll call again tomorrow and see if there's any change.

codesplice said:
From what I've found, the announcement about prepaid working again is for new users - those that haven't set up Wallet on their devices before.
Folks that have had Wallet and kept their data intact during the "outtage" *should* be able to continue to use Wallet as normal.
Those who wiped their data (as I did in preparation for a ROM upgrade) are still waiting on their prepaid cards to be made available. This is what I found out when I called Google and Money Network this morning; I'll call again tomorrow and see if there's any change.
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Click to collapse
Thanks for the update. Plz update us tomorrow after your findings?

Just went and tried to buy batteries at Rite Aid with my phone. Payment came up I held it on the terminal, then entered my PIN and put it back on the terminal. After a couple seconds it said "sent" but the merchant never got confirmation. I took it off the terminal and it gave an error saying to have the merchant reset it or whatever. Tried about 4-5 times it did the same thing every time.
Anyone else have this experience?
Also, looking at my transaction record it looks like the first one actually went through... but my balance doesn't reflect that, and it never gave me the merchant name or $ total. Thinking maybe they messed something up on their end? And after the first one didn't get accepted it blocked me from accidentally making multiple purchases?
edit: In the notes area, I wrote that. It was blank.

You most likely needed to hit "ok" on the physical terminal. Some stores you don't, some you do.
My wallet isn't working either. I had data in it (showed $3.XX balance), but it kept failing when I tried to add funds. I reinstalled and now I get the "Prepaid is unavailable" when I try to add the prepaid card.

tolon777 said:
You most likely needed to hit "ok" on the physical terminal. Some stores you don't, some you do.
My wallet isn't working either. I had data in it (showed $3.XX balance), but it kept failing when I tried to add funds. I reinstalled and now I get the "Prepaid is unavailable" when I try to add the prepaid card.
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Click to collapse
No prompt on the terminal at all. It just sat blank. Never got prompted to choose credit/debit either as the Google Wallet tutorials say you may have to select "credit" if possible. The terminal was blank the whole time : /
I know it may be having issues now but this experience isn't making me confident about Google Wallet. I really really want to be able to use this.

martonikaj said:
No prompt on the terminal at all. It just sat blank. Never got prompted to choose credit/debit either as the Google Wallet tutorials say you may have to select "credit" if possible. The terminal was blank the whole time : /
I know it may be having issues now but this experience isn't making me confident about Google Wallet. I really really want to be able to use this.
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I'm just glad I used all my funds before this **** hit the fan. I loaded up an extra $50 on it but blew all $60 at Best Buy at once. Lol.
Sent from my Galaxy Nexus using xda premium

jonathan3579 said:
I'm just glad I used all my funds before this **** hit the fan. I loaded up an extra $50 on it but blew all $60 at Best Buy at once. Lol.
Sent from my Galaxy Nexus using xda premium
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agreed i put 90 on it and went around, but now I have like 11.97 on it which is just sitting there because of this prepaid issue

NyPlaya513 said:
agreed i put 90 on it and went around, but now I have like 11.97 on it which is just sitting there because of this prepaid issue
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I heard trying to get your money back is a real pain in the ass. They deduct $5 (maybe more or less) to make you a check, mail the check, and then it takes a few weeks to receive. This whole situation has now become an ungodly mess.
Sent from my Galaxy Nexus using xda premium

Acererak said:
I called up money network a second time today and they claimed that the problem is still going on and it should be resolved by the end of the week. I don't know if this means we'll have to call to get our cards reactivated or if they'll start working again on their own. I'm also a bit concerned that it may involve a software upgrade and if that's the case I've had issues linking wallet to the market on my Verizon GN considering it isn't officially supported on Verizon phones.
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I have a thread for that.
Sent from my Galaxy Nexus using xda premium

jonathan3579 said:
I heard trying to get your money back is a real pain in the ass. They deduct $5 (maybe more or less) to make you a check, mail the check, and then it takes a few weeks to receive. This whole situation has now become an ungodly mess.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
it is indeed a pain. i dont plan on withdrawing those funds. if needed ill resell my 2nd nexus (already sold the first one for another wallet issue!!!) and get another........thats how badly i love this feature....
---------- Post added at 02:16 AM ---------- Previous post was at 02:14 AM ----------
Acererak said:
I called up money network a second time today and they claimed that the problem is still going on and it should be resolved by the end of the week. I don't know if this means we'll have to call to get our cards reactivated or if they'll start working again on their own. I'm also a bit concerned that it may involve a software upgrade and if that's the case I've had issues linking wallet to the market on my Verizon GN considering it isn't officially supported on Verizon phones.
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Click to collapse
i called them as well yesterday morning and they said the same, fix hopefully by Friday if not Monday
keep in mind the google rep didnt help at all but the money network guy.....kind of.....did?

NyPlaya513 said:
it is indeed a pain. i dont plan on withdrawing those funds. if needed ill resell my 2nd nexus (already sold the first one for another wallet issue!!!) and get another........thats how badly i love this feature....
---------- Post added at 02:16 AM ---------- Previous post was at 02:14 AM ----------
i called them as well yesterday morning and they said the same, fix hopefully by Friday if not Monday
keep in mind the google rep didnt help at all but the money network guy.....kind of.....did?
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How would you go about linking the prepaid card to the market by the way? That seems handy...

Chopes said:
How would you go about linking the prepaid card to the market by the way? That seems handy...
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Click to collapse
Ditto..........

LG promos, have you gotten approved yet ?

So I submited for the mobile promo (128gb discard) and also the LG promo ...this was 3 days ago and still nothing from them ....has anyone gotten approved for any of them yet ?

Where do you apply?

where??

I have tmobile and the rep on the phone said the 128gb micro SD was going to be in the package that I get from tmobile when it's delivered.
Sent from my SM-G900T using XDA Free mobile app

mtornero said:
I have tmobile and the rep on the phone said the 128gb micro SD was going to be in the package that I get from tmobile when it's delivered.
Sent from my SM-G900T using XDA Free mobile app
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She lied to you lol really bad ...after you get the phone you have to go to the LG promo and apply there ......guys don't remember the link but I had to Google them .

Upstreammiami said:
She lied to you lol really bad ...after you get the phone you have to go to the LG promo and apply there ......guys don't remember the link but I had to Google them .
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There are two promotions..... The 128GB SD card is by per-ordering on T-mobile. The rep is probably right. You are referring to the promotion through LG, which works as you described. The LG promo is for G4 purchases through June and is a 32GB SD card, battery, and charging cradle for the battery.
There is also a promo for pre-ordering through BestBuy, for a $100 gift card.

This is the LG promo: http://www.lg.com/us/mobile-phones/g4?cmpid=lgg4promo.comURL

89titanium said:
There are two promotions..... The 128GB SD card is by per-ordering on T-mobile. The rep is probably right. You are referring to the promotion through LG, which works as you described. The LG promo is for G4 purchases through June and is a 32GB SD card, battery, and charging cradle for the battery.
There is also a promo for pre-ordering through BestBuy, for a $100 gift card.
Click to expand...
Click to collapse
Nope. You can't even put in for the 128gb T-Mobile promotion without the ESN and Receipt. Same as the spare battery/cradle/32gb card from LG.
From T-Mobile's site:
https://www.t-mobile.com/Popup/Gene...r&device=88507a3b-0325-4d0f-8a90-ec4da72cbe76
T-Mobile said:
Already purchased your LG G4? Go to: www.lgg4t-mobilepromo.com to get your microSD card. Follow the steps on the website to redeem your exclusive offer (you will need to input your information and upload your receipt). A FREE 128GB SD card will be sent to you in the mail.
Click to expand...
Click to collapse

mtornero said:
I have tmobile and the rep on the phone said the 128gb micro SD was going to be in the package that I get from tmobile when it's delivered.
Sent from my SM-G900T using XDA Free mobile app
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Click to collapse
The flier with promotion for the 128GB card and the link to submit information is in the package. Definately not the card.

The 128gb doesn't come with the phone.. You have to apply on the LG site like I did... Last Thursday and yet they haven't emailed me back to see if I got it.

I tried to sign up for the LG promo, and the form wouldn't accept my IMEI. have any other Verizon users had trouble submitting the form?

ndd53 said:
I tried to sign up for the LG promo, and the form wouldn't accept my IMEI. have any other Verizon users had trouble submitting the form?
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For witch one? The 128gb is only for tmobile.

Upstreammiami said:
For witch one? The 128gb is only for tmobile.
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Click to collapse
the free battery/charger/SD card from LG.

ndd53 said:
the free battery/charger/SD card from LG.
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I put the ime number that was on the box.... Its been to many days and still nothing from them..... If anyone has gotten accepted how long did they take?

ndd53 said:
I tried to sign up for the LG promo, and the form wouldn't accept my IMEI. have any other Verizon users had trouble submitting the form?
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Click to collapse
Same issue.. Not happy.

verizon here and same issue. IMEI not accepted. wtf.. it says retail location is required. i bought from verizon online.. so i am putting other. major bummer. esp since this is a 'while supplies last' situation.

Same here, IMEI doesn't take.

Same here, IMEI doesn't take. Verizon

I just completed the form today with a T-mobile variant and the form accepted and sent me an email with some information including the following:
"Please be on the lookout for a confirmation email letting you know the approval status of your submission within the next 5 business days.
Your Submission ID is XXXX. (id removed)
If you have any questions regarding this email please contact us at [email protected] or 1-800-793-8896."
So, I would think you could try contacting them at that email address or phone number if it has been more than 5 business days. I will wait until next Wednesday 6/10 before I start getting upset.

gbgadgets said:
I just completed the form today with a T-mobile variant and the form accepted and sent me an email with some information including the following:
"Please be on the lookout for a confirmation email letting you know the approval status of your submission within the next 5 business days.
Your Submission ID is XXXX. (id removed)
If you have any questions regarding this email please contact us at [email protected] or 1-800-793-8896."
So, I would think you could try contacting them at that email address or phone number if it has been more than 5 business days. I will wait until next Wednesday 6/10 before I start getting upset.
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Click to collapse
I did contact them and they said to email the stuff to them. I'm not going to follow that because that's not the suggested way, either online or mail it in. so since Verizon's imei's are showing up invalid I'm mailing mine in. They said, of course, my imei is valid just no answer why I can't submit online.

Has anyone actually received the $20 Samsung Pay promo?

After fulfilling the requirements, nothing. I called Samsung and they said they will "investigate". Still nothing, and the promo is over. Kind of a hard way to earn $20. Hs anyone been successful in getting it?

I got it instantly
Sent from my SM-N930V using XDA-Developers mobile app

Same as above. I used my Samsung Pay at the grocery store. Within minutes I had the $20 visa card.

How to install Samsung Pay? On my phone it's missing.. Also I can not find on Play store and or Samsung store.. Any other options to download and install it? Can somebody make app backup and attach it..
Sent from my SM-N910C using XDA-Developers mobile app

KB112 said:
Same as above. I used my Samsung Pay at the grocery store. Within minutes I had the $20 visa card.
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Click to collapse
That's how I expected it to work. Thanks for the replies. Don't know why I didn't get it.

$5 for you. $5 for me.
So anyone wanting additional $5 through Samsung pay enter this code: E9C3E1

Used on a work vending machine and had my Samsung debit card before I sat back down. Check your spam folder?
Sent from my SM-N930P using Tapatalk

i got it literally 20 secs after I paid and was walking out the store.

I did not get it instantly. This is how you have to do it. When you go into the Samsung Pay app you have to go to the "more" option on the top right. Then click on "promotions" and find the promotion in the list. You have to accept the terms and conditions before it will send you the digital gift card. Hope this helps.

volfan22 said:
I did not get it instantly. This is how you have to do it. When you go into the Samsung Pay app you have to go to the "more" option on the top right. Then click on "promotions" and find the promotion in the list. You have to accept the terms and conditions before it will send you the digital gift card. Hope this helps.
Click to expand...
Click to collapse
Thank you, Volfan. Yes, I tried that also. I'm wondering if it was because I used an Amazon.com card. It is underwritten by Chase and can be used anywhere, so I don't consider it a "private label" card, which is excluded from the promo. Of course now the promo is over, so can't try another card.

I made a purchase and got confirmation in the app that I had earned the credit. But it got stuck on the last step--loading the rewards card--despite trying repeatedly over several days. I e-mailed Samsung about it, but haven't heard back--I suspect they're dealing with bigger issues.

Got mine right away

Here in Cambodia, samsung pay isnt even available. Such a complete let down. Why cant this kind of service available worldwide?

Google store canceled my order

So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!

I went through the same thing....Google finance still says it's pending. Google doesn't show anything.

92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
Click to expand...
Click to collapse
Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.

Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.

Gotcha. I'm going do the same once the XL is back to stock.

Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.

mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
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same here

What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?

hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
Click to expand...
Click to collapse
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk

mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
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Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices

hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
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Click to collapse
Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk

wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back

Can you please post the link to order thanks

fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Click to expand...
Click to collapse
Return it go a few days without a phone.

I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.

My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....

sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
Click to expand...
Click to collapse
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app

sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
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Click to collapse
yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....