Develop Bugs

[Q] Pre-Order Status Changed from "Pending" to "Attention"

I just pre-ordered the Note 2 on the AT&T Premier Website and my status just changed to "Attention." It was "Pending" 5 minutes ago. Does anyone know what does that mean? I paid the no-commitment full price....Anyone have any ideas? Thanks!!!

nope sorry, mines still processing. maybe the payment didnt go through or was failed?

I would call customer service. I had a billing issue where my address was wrong for the iPhone 4S release and I had to cancel my order, change my address online, and then re-order it.

mr. haison said:
I would call customer service. I had a billing issue where my address was wrong for the iPhone 4S release and I had to cancel my order, change my address online, and then re-order it.
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This...sorry dude. All 611 to verify.
Sent from my SGH-I747 using Tapatalk 2

junodragon said:
I just pre-ordered the Note 2 on the AT&T Premier Website and my status just changed to "Attention." It was "Pending" 5 minutes ago. Does anyone know what does that mean? I paid the no-commitment full price....Anyone have any ideas? Thanks!!!
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Click to collapse
Hey I had that problem when I upgraded one of my lines to the SIII. It said "attention" but I also got an email confirming it was a problem with my credit card. Sometimes their system wont process certain debit cards right so I had to change the card and everything was good after that. I used the same new card to pre-order my note II and havent had any issues yet.

cjsspape said:
Hey I had that problem when I upgraded one of my lines to the SIII. It said "attention" but I also got an email confirming it was a problem with my credit card. Sometimes their system wont process certain debit cards right so I had to change the card and everything was good after that. I used the same new card to pre-order my note II and havent had any issues yet.
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Click to collapse
I called Premier support today and they said they had to review my order, that's why it's in Attention status. Has anyone else heard of this??

junodragon said:
I called Premier support today and they said they had to review my order, that's why it's in Attention status. Has anyone else heard of this??
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Its run by computers & people haha it could a been anything. I hope ya got it fixed now!
Sent from my SGH-I747 using xda premium

junodragon said:
I called Premier support today and they said they had to review my order, that's why it's in Attention status. Has anyone else heard of this??
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they did this to me last week. they had to confirm my identity because I bought off contact and already have an account with them.

theraker007 said:
they did this to me last week. they had to confirm my identity because I bought off contact and already have an account with them.
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I just got off the phone with premier, and they also told me they had to "Review my order" no further info and the Note 2 was now backordered ????? Now I play the waiting game.
:crying::crying:
EDIT 1: Looks like things are changing - just checked now and CC been charged, and website says "Status: Preorder Processing"

aw000002 said:
I just got off the phone with premier, and they also told me they had to "Review my order" no further info and the Note 2 was now backordered ????? Now I play the waiting game.
:crying::crying:
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Click to collapse
They also switched my order to "Attention" today. I had the same experience with customer service. They said that my order was being reviewed, but did not say anything about the phone being back ordered. The website still says that the phones are expected to ship on the 6th. Where's the ambivalent smiley...
Edit: I am also a premier customer doing no-commitment pricing.
Edit 2: I'm not sure why I still have the 5 minute restriction between posts. I can't even make minor changes without waiting 5 minutes. Annoying...

Buy new verizon service on comcast web site get $150 visa prepaid card

I ordered 2 of the gunmetal grey, as I opened up a new account through the comcast web site which their deal for new verizon account activation's is you get a $150.00 visa prepaid card which you do not need to have comcast service, nor do you have to buy comcast service, you only have to purchase new verizon service through them.
The offer lists you will receive the $150.00 visa prepaid card with in 6 weeks of activating your new verizon account.
They also have a $50.00 offer if you upgrade your verizon account to a new phone.
This is a great deal and with this my new m9 will only cost me $50.00 after receiving my $150.00 visa prepaid card.
The offer is good through a date in June so everyone has plenty of time if the m9's get on back order.
Just thought maybe this deal might help out a few people like it is helping me.

Here is a link for it.
http://www.comcast.com/verizon-wireless.html

Did you have to call them or can your order directly online?
Sent from my SM-G920T using XDA Free mobile app

daboyal006 said:
Did you have to call them or can your order directly online?
Sent from my SM-G920T using XDA Free mobile app
Click to expand...
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I hit the buy it now on their site and it takes you to the verizon site to purchase its like the old verizon site but it works even lets you pick the first 3 digits of your new number along with your area code they just pick the last 4 digits, this is nice and the regular verizon site never lets you pick your new number they just give you whatever they want unless you call in or go to a corporate store but those ways the phones usually cost you more than on line and you wont get the $150 rebate visa card by calling in to verizon or going to a verizon store.
You can call the number to order on that site for the special or order by hitting buy now. I think the number only comes up on the site if your viewing it on a phone I think on a pc it does not show the phone number just the buy now part I do believe.
I look forward to getting my $150 prepaid visa rebate card.

what dos this have to do with the HTC M 9???
this fourm sould be moved or closed has it has nothing to do with the HTC M 9

Snow I really do not know why you are making such a big deal like do you not have anything better to do than complain about someone posting something that helps others save on getting a new m9 ? I mean like there are a lot of people that that $150 prepaid card would help.
And if we go by your philosophy your account lists your on a moto g so if your on a moto g why are you complaining about a post on the m9 forum when you dont even have one, on that basis maybe your post should be deleted or moved ????
Some of us are here and like to help others then I guess there are some here just to complain and try to put down others ????

Snow755 said:
what dos this have to do with the HTC M 9???
this fourm sould be moved or closed has it has nothing to do with the HTC M 9
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Actually a moderator moved the post to here as I had it in questions and answers section.
I do believe it was Tony Stark, so contrary to your opinion apparently he thought it belonged here.
If you think your opinion is more important than a moderators on what DOES and does NOT belong in this forum then I suggest you take it up with him...

M9guy said:
Actually a moderator moved the post to here as I had it in questions and answers section.
I do believe it was Tony Stark, so contrary to your opinion apparently he thought it belonged here.
If you think your opinion is more important than a moderators on what DOES and does NOT belong in this forum then I suggest you take it up with him...
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Click to collapse
Thanks for the info, I read your response late and I just purchased it in stores. What type of shipping did they give you?
Sent from my SM-G920T using XDA Free mobile app

daboyal006 said:
Thanks for the info, I read your response late and I just purchased it in stores. What type of shipping did they give you?
Sent from my SM-G920T using XDA Free mobile app
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I got the same 2 day fed ex shipping that everyone else got so I received my gunmetal grey m9 on 4-10-15 It sat in Newark NJ for almost a whole day think verizon asked fed ex to not deliver them until the 10th if you got standard 2 day shipping.
I would not put that past verizon they would do that in a heartbeat...

More Link
M9guy said:
Here is a link for it.
http://www.comcast.com/verizon-wireless.html
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Click to collapse
This did not help forum If you have other topics please let me

I got a nice surprise in the mail lol. I had opened my new verizon service through the comcast web site because they had a offer for a $150 prepaid visa rebate card well I thought the $150 rebate prepaid visa card was only good for one line, any way I had opened 2 lines of service, one for myself and one for my girlfriend and they sent me a prepaid visa card for $300 I was only expecting $150 lol that was a welcomed sight lol.
So apparently the offer is not limit one rebate, lol.
Also offer listed you would receive the card with in 6 weeks of activating your device, and I activated mine on 4-10-15 so just over 3 weeks and its here so they are pretty quick getting them out and not waiting until the last minute to send them out.
So its a good deal by far and you can also trade in an old phone with the verizon device recyle program which I did also on both lines so I have a $200 credit coming from verizon sending in an evo 3d and a rezound both I have had laying around in a drawer just wasting away lol.

$100 OFF - HTC 10 on HTC.com

Yea as the title states. Use coupon code HTC1008 to get $100 off that sweet HTC 10. :highfive:

If only there were some way to get this for $499

Illmatic662 said:
If only there were some way to get this for $499
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Click to collapse
Can't combine it with Uh-Oh credit, apparently. Already tried. :crying:

Just ordered mine today using the mentioned code. Very happy camper at the moment
Sent from my Passport using Tapatalk

iElvis said:
Can't combine it with Uh-Oh credit, apparently. Already tried. :crying:
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I thought that if you bought the 10 directly from HTC it automatically came with uh-oh protection...

ImagioX1 said:
I thought that if you bought the 10 directly from HTC it automatically came with uh-oh protection...
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Click to collapse
It does . . . but you can't combine the $100 uh-oh credit from the M9 with the discount above.

Ahh gotcha. I never had the M9's uh-oh protection so that explains it...

At 699 I was hesitant. At 599 its a deal. In for one Carbon.
Sent from my SM-G935T using XDA-Developers mobile app

Nice, code only valid in US

UK can use HTC100. Not sure of anywhere else
Sent from my SM-G935T using XDA-Developers mobile app

Code not valid in Germany.

Are you able to cancel the pre-order up until the phone ships? Are you charged right away or only once it ships? I'd be willing to lock in a pre-order on the unlocked edition under the assumption that it will in fact work for Verizon at the $599 price but only if I can cancel if we find that to not be the case.
Is there a time limit on how long the $100 off code will be valid?

Canadians can use the code HTCCA1008 to get a 100$ reduction and free shipping so its 900$ CAD instead of 1008$

None of the codes are working in Germany.
HTC10
HTC1008
HTCCA1008
This is not fair!

iElvis said:
It does . . . but you can't combine the $100 uh-oh credit from the M9 with the discount above.
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How did you get your uh oh credit? I tried thru the website and even chat but no one could help. Bummer that it doesn't stack.

drumz0rz said:
Are you able to cancel the pre-order up until the phone ships? Are you charged right away or only once it ships? I'd be willing to lock in a pre-order on the unlocked edition under the assumption that it will in fact work for Verizon at the $599 price but only if I can cancel if we find that to not be the case.
Is there a time limit on how long the $100 off code will be valid?
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Click to collapse
this is the gsm version only. this was probably done because the phone wont be released on att

Ph33zy said:
How did you get your uh oh credit? I tried thru the website and even chat but no one could help. Bummer that it doesn't stack.
Click to expand...
Click to collapse
Here: https://uhoh-cr.htc.com/
The system seems buggy. I had to submit a couple of times, and then they emailed me someone else's code! But the one that came up on the screen worked, at least in the sense that the order form accepted it. It didn't give me another $100 off. But the T&C on the credit says it can't be combined with anything else.

According to our records, your device is ineligible for the Uh Oh Redemption program. This may be due to the following reasons:
Incorrect information was provided.
The device is ineligible for this Uh Oh Program.
There has already been an Uh Oh claim for this device.
If you believe that this message was received in error, please contact HTC support.
Re-enter Information
Contact Customer Support
---
Seems a bit buggy as you mentioned as well.

m_atze said:
According to our records, your device is ineligible for the Uh Oh Redemption program. This may be due to the following reasons:
Incorrect information was provided.
The device is ineligible for this Uh Oh Program.
There has already been an Uh Oh claim for this device.
If you believe that this message was received in error, please contact HTC support.
Re-enter Information
Contact Customer Support
---
Seems a bit buggy as you mentioned as well.
Click to expand...
Click to collapse
I got this as well but really no point since its not stackable with the $100.

Ph33zy said:
I got this as well but really no point since its not stackable with the $100.
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Click to collapse
Yes, but if you read my posts in the past you will see that all the Vouchers are not valid in Germany.
The only way to get 100$ or 100€ discount would be this website.

Google store canceled my order

So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!

I went through the same thing....Google finance still says it's pending. Google doesn't show anything.

92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
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Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.

Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.

Gotcha. I'm going do the same once the XL is back to stock.

Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.

mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
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same here

What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?

hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
Click to expand...
Click to collapse
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk

mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
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Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices

hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
Click to expand...
Click to collapse
Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk

wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back

Can you please post the link to order thanks

fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Click to expand...
Click to collapse
Return it go a few days without a phone.

I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.

My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....

sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
Click to expand...
Click to collapse
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app

sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
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Click to collapse
yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....

Google Financing option...

I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app

sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app
Click to expand...
Click to collapse
I used it right away.
Sent from my Nexus 6P using XDA-Developers mobile app

sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Click to expand...
Click to collapse
Same here, used it right away. Also interesting note was that I applied using my wife's credit info {with her consent of course, after all, she's the ones who ruined my credit} and still used it right away connected to my Google account.

devildog7213 said:
Same here, used it right away. Also interesting note was that I applied using my wife's credit info {with her consent of course, after all, she's the ones who ruined my credit} and still used it right away connected to my Google account.
Click to expand...
Click to collapse
I have no idea why they say I have to wait...I have the card number and it is just says invalid when I try to add it as a payment in checkout and also tried adding to my Google payments account. I have contacted both Google and synchrony and they have no idea why it won't work. I even logged into the account to verify the funds are available. All there.
Thanks for you comments. Appreciate it very much.

sassmk2 said:
I have no idea why they say I have to wait...I have the card number and it is just says invalid when I try to add it as a payment in checkout and also tried adding to my Google payments account. I have contacted both Google and synchrony and they have no idea why it won't work. I even logged into the account to verify the funds are available. All there.
Thanks for you comments. Appreciate it very much.
Click to expand...
Click to collapse
Could just be a waiting period like buying a gun I. Some states. Lol
Sent from my Nexus 6P using XDA-Developers mobile app

ggreenwood334 said:
Could just be a waiting period like buying a gun I. Some states. Lol
Sent from my Nexus 6P using XDA-Developers mobile app
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Haha well if that is the case in MN I can buy a gun instantly lol (conceal and carry)

Its a card with the account number on it in the mail. Says wait 7 days to get after 10 days if you don't get it call. The card is just the number so you can have it if you need to pay a bill. Like the amazon store card same bank
Sent from my SM-N930T using XDA-Developers mobile app

sassmk2 said:
I am curious for the people who used this option...do you have to wait to use the account? I am approved but they're telling me I have wait 7 to 10 days to use the card?
What doesn't make sense to me...can someone who was approved let me know if they have to wait or can use it right away?
Thanks in advance!
Sent from my One M8 using XDA-Developers mobile app
Click to expand...
Click to collapse
It took a few minutes, but once it was approved, when I went to the store it told me it was available to use for the purchase.
I did not have to add it as a payment option.
I also had called synchrony, they gave me the number over the phone, and told me it was available for use right away.

uicnren said:
It took a few minutes, but once it was approved, when I went to the store it told me it was available to use for the purchase.
I did not have to add it as a payment option.
I also had called synchrony, they gave me the number over the phone, and told me it was available for use right away.
Click to expand...
Click to collapse
Yeah, it was never added to my payment account so I'm starting to think that there is a problem with the account. When I try and use the card number it says invalid so it obviously isn't working. Lol
Thanks for the reply.

sassmk2 said:
Yeah, it was never added to my payment account so I'm starting to think that there is a problem with the account. When I try and use the card number it says invalid so it obviously isn't working. Lol
Thanks for the reply.
Click to expand...
Click to collapse
I would totally check on it. Try and contact Synchrony directly? Mine was not only immediate but I was able to see the actual account via the Google Store showing balance, available credit, account number etc.
Makes me wonder if you did not get "click jacked."

TheFuzz said:
I would totally check on it. Try and contact Synchrony directly? Mine was not only immediate but I was able to see the actual account via the Google Store showing balance, available credit, account number etc.
Makes me wonder if you did not get "click jacked."
Click to expand...
Click to collapse
Sounds like Google's site doesn't see the account at all!

are you by chance using a different email for synchony than your google store account ?

Google and Synchrony can't seem to figure it out. They don't have any idea why my Gmail account isn't showing my credit card from them. They are escalating the issue higher up to see if they can find out where it went wrong.
At least the phone I want is still out of stock!(I was trying to pre-order on the 4th too, been almost 10 days). [emoji35]
uicnren said:
are you by chance using a different email for synchony than your google store account ?
Click to expand...
Click to collapse
I am not same email I just chatted with Google and they don't even see my application or account at all. So I am going to contact Synchrony and see if they can fix that otherwise the Google rep told me to reapply?

I went for the Google Financing option for my pre-order of a 32gb at Project Fi.
But I haven't gotten any communication from the credit card company Google is using.
What is ya'll experience?
I went to use it to buy a Chromecast but the option wasn't there.

My experience: ordered 32gb silver xl through synchrony in 10/13. On 10/14, got email that 128gb was in stock. Canceled 32gb and ordered 128gb silver. Card was being declined so had to call synchrony. They said there was a hold on it as they wanted to confirm the purchase for the 128gb since the price was higher. Confirmed it. Hour later, got an automated call to confirm the purchase again. So all in all 2 contacts.
Google store does not show my card. I also have not setup my account with synchrony online or anything. Also not showing anything in payments.google.com. However orders page shows cancelled 32gb and preordered 128gb. shipping est Nov 23ish. Also got all the emails for everything.
Sent from my SM-N930P using Tapatalk

Quick questions:
1. Is it possible to get the monthly payments billed to an existing credit card?
2. did you all just sign up at check out of your order to get the financing option?
3. should I being applying for the Google financing while waiting for the variant I want to come back in stock (to avoid possible chance of it going out of stock again during the application process)?
Sent from my Nexus 6 using Tapatalk

1. Maybe? But it would go through synchrony. Unless you just buy it with credit card.
2. Signed up during checkout
3. Signed up while phone was on backorder and trying to get order in. Ended up signing up the day before I actually ordered. When I actually ordered, store credit was an option.
Sent from my SM-N930P using Tapatalk

Just wanted to let everyone know that my issue was my wife was signed in to my email when she never uses my PC. So I applied for the financing under her Gmail account!
I felt really dumb for not checking that but she never uses my computer so that is why I never thought of it.
So, all is resolved on my end. So the problem is now that the Pixel XL is on back order I just ordered from Verizon and will be receiving it tomorrow! (I wanted to get from Google for the unlocked bootloader) but the phone will have everything I want(I want root for adaway mainly).
Thanks for all the replies.