Dont forget that the Bose headphones offer has opened for early orders. Takes a few minutes to fill in and I then got a confirmation/approval message about 5 minutes later.
Expect Bose prices on ebay to plummet! I am still using the QC35 II that I got with my last phone and see no need to upgrade.
I'm still waiting for approval, 2 days later...
How are you providing a bank statement to them so soon? I paid with MBNA Credit and I can't export a statement until 22nd November...
MrAmos123 said:
I'm still waiting for approval, 2 days later...
How are you providing a bank statement to them so soon? I paid with MBNA Credit and I can't export a statement until 22nd November...
Click to expand...
Click to collapse
I bought mine from the Google Store UK. All the proof i needed was screenshot from there. didn't need bank statements etc. i did a screen grab of the order/delivery page.
wilbur-force said:
I bought mine from the Google Store UK. All the proof i needed was screenshot from there. didn't need bank statements etc. i did a screen grab of the order/delivery page.
Click to expand...
Click to collapse
That's exactly what I did. I provided the order number from Google Store UK, a screenshot from Google Store UK order and a screenshot from my credit provider showing the date, amount, company and transaction ID yet if I check my claim it's made no progress.
MrAmos123 said:
That's exactly what I did. I provided the order number from Google Store UK, a screenshot from Google Store UK order and a screenshot from my credit provider showing the date, amount, company and transaction ID yet if I check my claim it's made no progress.
Click to expand...
Click to collapse
On the tracker mine now says claim approved - delivery within 60 days
As a proof I used an email from google that my order has been delivered. I printed this to pdf file and uploaded. It was ok.
I just uploaded a screenshot of the order page from the Google Store and a screenshot of the IMEI number as requested.
I got confirmation of the claim @18:25 and confirmation of approval @ 20:59 yesterday.
Approval was pretty much instantaneous for me just now. I enclosed a PDF of order confirmation from CPW plus a bank statement cropped image showing the bank web address and payment. And the mandatory IMEI number.
Was_Croques said:
Approval was pretty much instantaneous for me just now. I enclosed a PDF of order confirmation from CPW plus a bank statement cropped image showing the bank web address and payment. And the mandatory IMEI number.
Click to expand...
Click to collapse
This is just odd. Some people here have to wait for days, whilst others (like you and me) get an instantaneous approval (no way this is done by human interaction; I didn't even have to wait for more than a minute). I guess it's an algorithm here that's not functioning properly. I am sorta curious if we will even get our products, or this botched algorithm will lead to more approvals than they have product stock.
Got my claim confirmed this morning, headphones will be sent within 60days.
Morgrain said:
This is just odd. Some people here have to wait for days, whilst others (like you and me) get an instantaneous approval (no way this is done by human interaction; I didn't even have to wait for more than a minute). I guess it's an algorithm here that's not functioning properly. I am sorta curious if we will even get our products, or this botched algorithm will lead to more approvals than they have product stock.
Click to expand...
Click to collapse
Well maybe it is an algorithm taking data from a range of sources in addition to the stuff we present. This is the 2nd Google claim for me; two years ago my Pixel 4 XL gave me an HP laptop that got sold on eBay.
You will get your headset I've no doubt.
put my claim in round 7pm last night but it hasnt moved beyond the " we have received your claim" stage at the moment.
Has anyone who got the phone from Curry's put there claim in yet ,if so how was it for you
combat goofwing said:
Has anyone who got the phone from Curry's put there claim in yet ,if so how was it for you
Click to expand...
Click to collapse
I have not, 14 days have not passed yet, my invoice says the 27th on it.
MrBelter said:
I have not, 14 days have not passed yet, my invoice says the 27th on it.
Click to expand...
Click to collapse
I didn't get an invoice all I got was order confirmation
combat goofwing said:
I didn't get an invoice all I got was order confirmation
Click to expand...
Click to collapse
It will have been in the bag that the phone was delivered in.
Just completed my claim online ,got a text virtually right away saying it had been approved and I will get headphones with in 60 days
How do you get a proof of purchase from EE. Do you have to phone them?
StrangerWeather said:
How do you get a proof of purchase from EE. Do you have to phone them?
Click to expand...
Click to collapse
Was it an online order? If not do you have a receipt?
wilpang said:
Was it an online order? If not do you have a receipt?
Click to expand...
Click to collapse
Yes, online. I have the email acknowledging the order...
Related
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
Thanks for the advice. It looked like I ran into a script reader in the first run. I will give it another try. If it still doesn't work I will tell them Verizon just called and I mean it LOL.
garyd9 said:
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
Click to expand...
Click to collapse
garyd9 said:
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Click to expand...
Click to collapse
On the web pages for my order, it says "Processing", "Pending Shipment", and "Preorder Processing". It doesn't say "back-ordered". But maybe that's the term the customer support staff use.
x2h said:
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
Click to expand...
Click to collapse
I got the same info x2h but, i was also told 5000+ units have already arrived.
To clarify a bit, the order status for my Note 2 on the web page is "Preorder Processing". However when I called AT&T, the person said it's back ordered, meaning I will not get it on the November 9 date as previously announced.
So when will I get it? I asked.
"We will let you know".
Yeah right.
Don't give up hope. Keep following up on your order status via website. ATT customer service reps tend to make up things sometimes. Source - I'm an ex-att cust. service rep.
As horrible as it sounds, your forum members are right in telling you to rep shop (keep calling back to get the rep you want). ATT doesn't like this as it hogs up their queue, but sometimes it needs to be done to get the job done right.
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
x2h said:
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
Click to expand...
Click to collapse
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
wtharp2 said:
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
Click to expand...
Click to collapse
Cancelled my preorder online. It's very easy, credit to AT&T LOL.
Better than a middle finger emoticon:
Several people have hit AT&T up for credits. Do some digging and then hit them on their bottom line.
Consider it something to do while you wait.
x2h said:
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
Click to expand...
Click to collapse
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
My phone is backordered also
Preordered 10/25
They originally stated shipping 11/06
The next person stated they ran out and it was a first come first serve basis. That was a lie. If you look at their own forum
on att's website, you will see people who ordered way after and their phone is shipping.
Now they state they will start shipping 11/09, and that just means they will start shipping more orders which doesn't guarantee mine.
They violated their own policy of "first come, first serve" as stated on their own site when you preorder.
AT&T customer service departments do not have integration at all. Their logistics execution is horrible.
---------- Post added at 10:14 PM ---------- Previous post was at 10:10 PM ----------
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
Click to expand...
Click to collapse
I preordered 10/25 thru premiere with a company discount, and I am told mine is definitely backordered. Isn't that great.
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
Click to expand...
Click to collapse
x2h said:
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
Click to expand...
Click to collapse
Are you planning on purchasing in store on launch day? I would've asked for credit towards my future bills for the inconvenience.
I ordered early Nov and yesterday I was told the same thing about being backordered . I called and chatted about 10 times. The reps are completely clueless (I'm guessing its not their fault they just dont get good info). Well around 10pm my order went from processing to shipped and I will receive phone today (according to fedex tracking - i paid the $15 for overnight). I am happy now, but I was pissed all day yesterday. I need to get a life.
well here's the latest update again. I canceled my preorder online last night. this morning an email comes in that my cancel was "unsuccessful". and then another emails that says my phone has been shipped, with FedEx tracking number. it has just left the Texas wharehouse. Expected delivery Nov 9 by 4:40 pm.
I am going to return it and tell them to put it on backorder.
OK one last update. Took the advice of others and called AT&T one last time. And the result is surprising:
http://forum.xda-developers.com/showpost.php?p=33863020&postcount=43
You mean to tell men you've been with ATT since 2004 and you haven't learned to not call their service and NEVER rely on their answers? Preorderd 10/25 and it got here 11/08 10am.
They are clueless and don't know any more than what their website tells them.
And to those in the thread that seem to think otherwise, November 6 was the *Estimated* ship date. Nowhere was that day written in stone.
Sent from my SAMSUNG-SGH-I317 using xda premium
Costco has a huge display of these watches and their $10 off normal retail. Going to check my receipt to see if I'm within my return/price match window.
Nice. Do they have the stainless steel version ?
Sent from my LG-D850 using Tapatalk
deezknuts said:
Nice. Do they have the stainless steel version ?
Sent from my LG-D850 using Tapatalk
Click to expand...
Click to collapse
I only saw black. But you should be able to get bby to price match.
I literally just saw this post. I'm going to my local costco now hoping they are still on sale. I got my watch used for $240...
QUICK UPDATE!!! ATTENTION!!!
BBY has changed their price match policy starting 11/1 of this month for all purchases to be eligible for return by 1/31/15. You can call them and ask for an adjustment (they can look you up in their system). Make sure you call the store that you purchased it from. I just had my watch price-matched and am getting $10.67 back.
TOTALLY worth the effort.
FYI - I purchased my watch on 10/16 and it went through. So give it a try, especially if you're within your initial 30 days. The above is Costco's current price and not a BF price (which BBY won't honor).
Just got back from my store and not a single smart watch to be found anywhere :/
gabessdsp said:
Just got back from my store and not a single smart watch to be found anywhere :/
Click to expand...
Click to collapse
these were over by the cameras (in my store). hard to believe its a regional/local thing. that's a big inventory for just "one store". however, i just checked their site and couldn't find it. maybe try using the above photo at your local BBY?
gabessdsp said:
Just got back from my store and not a single smart watch to be found anywhere :/
Click to expand...
Click to collapse
found this on Reddit:
http://www.reddit.com/r/moto360/comments/2km852/costco_will_carry_the_moto_360_in_the_coming_weeks/
http://www.reddit.com/r/moto360/comments/2lt373/moto_360_display_at_my_costco/
640k said:
found this on Reddit:
http://www.reddit.com/r/moto360/comments/2km852/costco_will_carry_the_moto_360_in_the_coming_weeks/
http://www.reddit.com/r/moto360/comments/2lt373/moto_360_display_at_my_costco/
Click to expand...
Click to collapse
I guess I'll be calling them every day for the next week. I have 30 days that I'm able to return this through eBay.
Return it FIRST.. Got mine on Friday and loving it .
HOW to Pricematch
I was trying to figure out how they do the price match since they don't show the price "officially" anywhere... but I got it.
For anyone reading that doesn't know how to get the price match, you tell the Bestbuy rep to call your local Costco and the sales rep there should say "$239.99".
It doesn't need to be on an ad, I basically trained the Bestbut rep cus he didn't even know how to do it :laugh:
confirmed when I bought one today.
Brazildiogo732 said:
I was trying to figure out how they do the price match since they don't show the price "officially" anywhere... but I got it.
For anyone reading that doesn't know how to get the price match, you tell the Bestbuy rep to call your local Costco and the sales rep there should say "$239.99".
It doesn't need to be on an ad, I basically trained the Bestbut rep cus he didn't even know how to do it :laugh:
confirmed when I bought one today.
Click to expand...
Click to collapse
FWIW a picture of the display should do it too. It's worked for me in the past.
Brazildiogo732 said:
I was trying to figure out how they do the price match since they don't show the price "officially" anywhere... but I got it.
For anyone reading that doesn't know how to get the price match, you tell the Bestbuy rep to call your local Costco and the sales rep there should say "$239.99".
It doesn't need to be on an ad, I basically trained the Bestbut rep cus he didn't even know how to do it :laugh:
confirmed when I bought one today.
Click to expand...
Click to collapse
No BB sales rep can do a price match without a manager's approval. Even if it were a seasonal employee fresh on the floor, they would still know to contact a manager or sales lead for approval and instruction on the process. No new hire I have ever seen takes instruction on internal processes from a customer. Surely trying to sound cool on XDA cannot be that important to you. And for what it's worth, you simply tell the employee that Costco has the watch normally priced below BB's price and you would like a price match. It's not like there's some secret method to accomplish this. Also, from Thanksgiving day til December 1st, it's BB policy not to price match anyone, so if you are hoping to get this done, do it before Thanksgiving day...or wait til after Dec. 1st. Although, a less busy store will likely do this for you during this time period, but again, it's at the manager's discretion.
henbone11 said:
No BB sales rep can do a price match without a manager's approval. Even if it were a seasonal employee fresh on the floor, they would still know to contact a manager or sales lead for approval and instruction on the process. No new hire I have ever seen takes instruction on internal processes from a customer. Surely trying to sound cool on XDA cannot be that important to you. And for what it's worth, you simply tell the employee that Costco has the watch normally priced below BB's price and you would like a price match. It's not like there's some secret method to accomplish this. Also, from Thanksgiving day til December 1st, it's BB policy not to price match anyone, so if you are hoping to get this done, do it before Thanksgiving day...or wait til after Dec. 1st. Although, a less busy store will likely do this for you during this time period, but again, it's at the manager's discretion.
Click to expand...
Click to collapse
The guy who I bought it from didnt contact anyone. But youre right, i was trying to show off on XDA! Not. I was simply posting it to help people, jerk. I went there and they didnt give me it on my first attempt because they had no proof. So I read the policy from their website. So they had to follow. But hey, what do i know, i dont have a cool minimum wage job at bestbuy like you do! Cheers to you man.
Not trying to highjack this thread but, I got it for 224.99 at Best Buy! I went to my local post office (ask the clerk) and got a movers pack. Inside the pack there's a 10% off coupon for Best Buy. Don't know if this was posted.
If you can get a price match AND 10% off that would be great.
Sent from my Nexus 6 using XDA Mobile App
640k said:
Click to expand...
Click to collapse
FYI - my costco still has a full display of these things. I don't think anyone has taken a single one. I wouldn't be surprised if they're heavily discounted in the coming weeks.
The costco display is just pieces of cardboard. You have to take it to the cashier, then pick it up after checking out. I doubt they have enough stock for every piece of cardboard, the Costco I visited only had 15 or so when they got their stock.
Don't forget their return policy...AT LEAST one year for this, they said at a minimum they would match the manufacturer's warranty period. But I've read they take non-listed items (not computers, TVs, etc) back years later. Plus they are a great company.
Got mine there, and it was in the jewelry case of all places, with the other watches.
Good luck
Costco MOTO360 now just 169.99
Just bought a 360 yesterday for 169.99 plus tax. It is 239.99 with an immediate manufacturer's rebate. Can't beat this price.
So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
Click to expand...
Click to collapse
Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.
Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.
Gotcha. I'm going do the same once the XL is back to stock.
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
Click to expand...
Click to collapse
same here
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
Click to expand...
Click to collapse
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
Click to expand...
Click to collapse
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
Click to expand...
Click to collapse
Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Can you please post the link to order thanks
fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Click to expand...
Click to collapse
Return it go a few days without a phone.
I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
Click to expand...
Click to collapse
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....
hello pre-ordered the ultra from Sprint and I just received it today and I was wondering how to get my $200 in Samsung shop credit?
juggamonkey said:
hello pre-ordered the ultra from Sprint and I just received it today and I was wondering how to get my $200 in Samsung shop credit?
Click to expand...
Click to collapse
You should be able to open the shop Samsung app. If it doesn't work, wait until the official release and if it still doesn't work contact Samsung.
_Dennis_ said:
You should be able to open the shop Samsung app. If it doesn't work, wait until the official release and if it still doesn't work contact Samsung.
Click to expand...
Click to collapse
registering starts on march 4th
Ok thank you all
Just spoke with Samsung and they said to try again on March 4th.
In my experience when placing the order on Samsung's website, the credit isn't something they give you, rather you spend it as you place your order. Anything you didn't add is essentially lost as it's a one time deal. That's what I was told. I was pretty upset because I thought with after getting the Galaxy Buds+ I would save $50 after the case I wanted was restocked. I ended up disputing the credit loss and they emailed me a promo code with the remaining $50 which was nice. Problem resolved!
coldcrush390 said:
In my experience when placing the order on Samsung's website, the credit isn't something they give you, rather you spend it as you place your order. Anything you didn't add is essentially lost as it's a one time deal. That's what I was told. I was pretty upset because I thought with after getting the Galaxy Buds+ I would save $50 after the case I wanted was restocked. I ended up disputing the credit loss and they emailed me a promo code with the remaining $50 which was nice. Problem resolved!
Click to expand...
Click to collapse
I read their terms and it says, if you don't use any of the credit, you'll get it emailed to you 15 days after delivery of your phone. If you used only a partial, you'll lose whatever's remaining. Glad Samsung sent you a promo code for that $50. They sent me one for $70 because they kept canceling my order.
I chatted with Samsung today informimg that I received my pre-ordered Ultra from T-mobile yesterday and I wanted to know how to claim my $200 store credit.
They informed that the promotion starts on 03/05 and to check the inbox in the Shop Samsung app and the instructions will be there on how to get the $200 credit which involves uploading my receipt in which they will then verify.
Attached are my chat logs for reference
The credit is active on Shop now, but mine did not work the first time. I contacted Samsung and they said that the servers are overwhelmed right now. They also recommended that I uninstall and reinstall the app and to try again. It worked okay that time and I was able to complete the registration process for the credit. Now it's just pending approval.
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
bwachtel said:
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
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So i contacted the chat again and the support guy wasn't much help, but almost right on the 12 hour mark, just got a notification that is has been approved. Now it says "Congratulations! Your submission has been approved." and then below it says "Your Samsung credit will be delivered soon. Your Samsung credit will be delivered in approximately 4-6 weeks" fml.....
I submitted mine, says currently under review. I had to submit proof of purchase, did anyone else?
Worked for me. Got almost instant approval and no proof of purchase.
joe12401 said:
I submitted mine, says currently under review. I had to submit proof of purchase, did anyone else?
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yeah, every one has to. I think its to see the date of purchase to prove you pre-ordered it. Which i get, but its still stupid since the phone isnt even on shelves yet. so yes, we obviously pre-ordered it...
bwachtel said:
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
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Click to collapse
The way to auto validate is buying it from Samsung directly.
I love when people get bonuses and they complain that it's not instant.
_Dennis_ said:
The way to auto validate is buying it from Samsung directly.
I love when people get bonuses and they complain that it's not instant.
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It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
bwachtel said:
It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
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the approval was instant for me (like couple hours). the credit will take some time because its not just 1 or 2 people getting it.
this was simlar to my note 9 preorder promotion, when i got the free akg headphones. the approval took longer than this one (about a week).
the headphones got delivered in about 3 weeks.
just be patient. its not a life or death situation
bwachtel said:
It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
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Samsung doesn't care where you buy the phone, they make money either way. What they don't want is you buying the phone and returning it yet so getting the bonus. If you buy it from them, and you don't return the bonus items, they just reduce your refund. If you buy it from Verizon and claim the bonus, it's harder to get their money back if you return the phone.
I plan on getting a couple of 45 watt chargers, but that's only half of the credit. What are you guys planning on getting?
Wadech said:
I plan on getting a couple of 45 watt chargers, but that's only half of the credit. What are you guys planning on getting?
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im getting black (assuming they stay in stock by the time i get the credit) buds+ and the 45w charger for work. My charger at work is so old that it cant charge while screen is on, only keep it from depleting.
Hi:
Today i received an unexpected e mail with cancelation of my pixel 6 pro/512GB, they explain " It doesn´t align with our sales terms ( of course I don´t violated any sales term, this sound like excuses and lies from google)
I contacted to customer support, they told me that this is happening to several buyers for system failures
Several tech homepages reported many problems in the last 48 hours with that pre orders
Does somebody suffer the same thing?
Thanks
Do you really want to give this corporation your money?
Well it seems your money is no good there... really they should pay you to take anything running on Android 11
Maybe you card's billing address didn't match the delivery address or used a different card that they don't accept.
Read their sale terms:
Google Store Terms of Sale for Devices
store.google.com
Did your order go through when the store was having issues ? If so, there might be some problem with them processing it..
If it was placed 4-5 hours later when things were working fine, it is more worrying.
I'm so sorry to hear this. It's frustrating to not know why!!
Edit: I looked at Android Central's forum and no one reporting a problem.
hello00 said:
Maybe you card's billing address didn't match the delivery address or used a different card that they don't accept.
Read their sale terms:
Google Store Terms of Sale for Devices
store.google.com
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Nop, the representative explain me about this specific problem was for " high ammount of orders"
Ricardo_G said:
Nop, the representative explain me about this specific problem was for " high ammount of orders"
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There goes your answer then
That's a bummer and somewhat strange....
did your credit card got charged? when did you order? and what time..
hello00 said:
this doesn´t apply on pre orders, if google doesn't know how to fulfill the orders simply they close the specific model for to place the order
View attachment 5438473
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this doesn´t apply on pre orders, if google doesn´t know how to fullfil the orders simply the close the specifi model for to place the order
hello00 said:
did your credit card got charged? when did you order? and what time..
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i was billed at the same time of placing order
look this: https://forum.xda-developers.com/t/has-anybody-been-able-to-preorder.4349473/page-15
post 283
same here tried to order to mail forwarding since i am outside of google store coverage and it got cancelled after few days
Is there any reseller in literally any country where I can preorder UNLOCKED google pixel? Its not a question of free earbuds it sounds like i wont get this phone at all due to bs terms
Idk I could load my money to mail forwarding so they buy it with their card but how they can possibly do that if the phone availability is not stable
right now its out of stock again
This is what support told me
Google Store Terms of Sale for devices, the country of issue for a credit card must match the shipping address country. Google reserves the right to reject your order if you don't live in a country from which devices may be purchased via the Google Store. This might be also the reason for the cancelled order.
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hello00 said:
Maybe you card's billing address didn't match the delivery address or used a different card that they don't accept.
Read their sale terms:
Google Store Terms of Sale for Devices
store.google.com
Click to expand...
Click to collapse
I do this all the time and never have an issue.
I noticed you're shipping to Miami. Are you by any chance shipping the phone to a freight forwarder? It's possible that google just doesn't shop to known FF addresses.
My order was cancelled about 15 minutes after it was confirmed. I went in and placed another order with a different credit card and so far so good. My 256 GB Pro is due Oct 30-Nov 3. I received my free Pixel Buds yesterday.
Ricardo_G said:
Hi:
Today i received an unexpected e mail with cancelation of my pixel 6 pro/512GB, they explain " It doesn´t align with our sales terms ( of course I don´t violated any sales term, this sound like excuses and lies from google)
I contacted to customer support, they told me that this is happening to several buyers for system failures
Several tech homepages reported many problems in the last 48 hours with that pre orders
Does somebody suffer the same thing?
Thanks
Click to expand...
Click to collapse
This is quite interesting that it happened days after you ordered. Of course it sucks.
I was active in a forum when the P6 came out, when hundreds there tried to order the phones - and had about reports of circa 15 people that got their order cancelled by Google shortly after getting through, just like you said here - but not after days. It was more like a maximum 60 minute mark. It's odd that this happened to you after this long time. I guess Google is manually managing/checking all orders, or maybe the system flagged your order and those that are flagged get manually re-checked. I can't think of another explanation why this happened after three long days.