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I just pre-ordered the Note 2 on the AT&T Premier Website and my status just changed to "Attention." It was "Pending" 5 minutes ago. Does anyone know what does that mean? I paid the no-commitment full price....Anyone have any ideas? Thanks!!!
nope sorry, mines still processing. maybe the payment didnt go through or was failed?
I would call customer service. I had a billing issue where my address was wrong for the iPhone 4S release and I had to cancel my order, change my address online, and then re-order it.
mr. haison said:
I would call customer service. I had a billing issue where my address was wrong for the iPhone 4S release and I had to cancel my order, change my address online, and then re-order it.
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Click to collapse
This...sorry dude. All 611 to verify.
Sent from my SGH-I747 using Tapatalk 2
junodragon said:
I just pre-ordered the Note 2 on the AT&T Premier Website and my status just changed to "Attention." It was "Pending" 5 minutes ago. Does anyone know what does that mean? I paid the no-commitment full price....Anyone have any ideas? Thanks!!!
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Click to collapse
Hey I had that problem when I upgraded one of my lines to the SIII. It said "attention" but I also got an email confirming it was a problem with my credit card. Sometimes their system wont process certain debit cards right so I had to change the card and everything was good after that. I used the same new card to pre-order my note II and havent had any issues yet.
cjsspape said:
Hey I had that problem when I upgraded one of my lines to the SIII. It said "attention" but I also got an email confirming it was a problem with my credit card. Sometimes their system wont process certain debit cards right so I had to change the card and everything was good after that. I used the same new card to pre-order my note II and havent had any issues yet.
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I called Premier support today and they said they had to review my order, that's why it's in Attention status. Has anyone else heard of this??
junodragon said:
I called Premier support today and they said they had to review my order, that's why it's in Attention status. Has anyone else heard of this??
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Click to collapse
Its run by computers & people haha it could a been anything. I hope ya got it fixed now!
Sent from my SGH-I747 using xda premium
junodragon said:
I called Premier support today and they said they had to review my order, that's why it's in Attention status. Has anyone else heard of this??
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Click to collapse
they did this to me last week. they had to confirm my identity because I bought off contact and already have an account with them.
theraker007 said:
they did this to me last week. they had to confirm my identity because I bought off contact and already have an account with them.
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I just got off the phone with premier, and they also told me they had to "Review my order" no further info and the Note 2 was now backordered ????? Now I play the waiting game.
:crying::crying:
EDIT 1: Looks like things are changing - just checked now and CC been charged, and website says "Status: Preorder Processing"
aw000002 said:
I just got off the phone with premier, and they also told me they had to "Review my order" no further info and the Note 2 was now backordered ????? Now I play the waiting game.
:crying::crying:
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Click to collapse
They also switched my order to "Attention" today. I had the same experience with customer service. They said that my order was being reviewed, but did not say anything about the phone being back ordered. The website still says that the phones are expected to ship on the 6th. Where's the ambivalent smiley...
Edit: I am also a premier customer doing no-commitment pricing.
Edit 2: I'm not sure why I still have the 5 minute restriction between posts. I can't even make minor changes without waiting 5 minutes. Annoying...
Has anyone successfully registered for the guaranteed 200 from Samsung at https://samsunggalaxypromotions.com/note4/ ?
No matter how I format the MEID & wifi mac address the site says it's wrong. I finally got frustrated and opted for the mail in method, but that's a pain in the butt.
I had exactly the same experience. Thank you for posting. I was getting myself wound up that my rebate was going to be rejected. Now I'm more confident it's just an error with the rebate site.
I'm going to try tomorrow. Maybe since its still within the pre-order phase?
Sent from my SM-N910P using Tapatalk
UPSGuy said:
Has anyone successfully registered for the guaranteed 200 from Samsung at https://samsunggalaxypromotions.com/note4/ ?
No matter how I format the MEID & wifi mac address the site says it's wrong. I finally got frustrated and opted for the mail in method, but that's a pain in the butt.
Click to expand...
Click to collapse
You get the value of the phone at the store you preordered from.
That info you take to the Samsung site with you and you get 200 minus what you got from store trade in value. In 6 to 8 weeks that is...
xxSTARBUCKSxx said:
You get the value of the phone at the store you preordered from.
That info you take to the Samsung site with you and you get 200 minus what you got from store trade in value. In 6 to 8 weeks that is...
Click to expand...
Click to collapse
I wasn't asking about how the rebate works. I know that part and what I have to upload. Just asking if anyone else is having a problem with the site not accepting the meid & wifi mac address and I'm not alone.
UPSGuy said:
I wasn't asking about how the rebate works. I know that part and what I have to upload. Just asking if anyone else is having a problem with the site not accepting the meid & wifi mac address and I'm not alone.
Click to expand...
Click to collapse
didn't accept mine either. I am going to mail in. I preordered the phone on sprints website but I traded in at my local sprint store. I hope the preorder confrimation email i got from sprint will count as my preorder receipt. not quite sure what they want.
My apologies, read it wrong.
so now that we have established that the meid/wifi mac issue happened to more than just one of us.......what paperwork should i sign,date,print name, circle price on if i preordered on the sprint website? Am i to assume the email confirmation from my order w/ the price needs to be printed and mailed in? all i know is my local sprint store only gave me $79 for my Note II so i had better get this samsung rebate. otherwise i would have just sold my phone on ebay.
Any update on the IMEI error. Did samsung fix it yet? i prefer to submit the rebate online because it is faster to receive the rebate than the mail in.
Getting the same problem here too, hopefully they fix it
I got it too and opted for the mail in, what a pain. Tried every variant. It must be them. BTW here is their #8 on the FAQ for the promotion.
8. Why am I getting the message “IMEI/HEX MEID# invalid?”
Check that you have entered each digit of the IMEI or HEX MEID correctly. Please note,
you may also need to remove the ‘0x’ from the “HEX MEID” at the beginning of the
number before entering. If you continue to receive an invalid IMEI/HEX MEID message
and believe you have a valid offer claim, you can mail in you offer claim with the Official
Offer Claim Form at the bottom of the Terms and Conditions.
I preorder mine on bestbuy.com so how should I do this? Wait to receive new one (because of needed IME info from new phone), than take S2 to bestbuy and trade in? Akso S2 is rooted but program says "any working phone"?
not working here either...going to mail it in and take forever.
register mail?
I plan on waiting a few business days for Samsung to get their website fixed. I think that mailing the rebate in now is a little premature. Plus missing two days in the mail really isn't going to make a big deal overall.
Me too.. i'll wait until next week. Hopefully they fix it. lol
not alone
UPSGuy said:
I wasn't asking about how the rebate works. I know that part and what I have to upload. Just asking if anyone else is having a problem with the site not accepting the meid & wifi mac address and I'm not alone.
Click to expand...
Click to collapse
I spent three hours yesterday trying to upload different ways. Sprint wouldnt help and samsung cust service said they couldn't either. After numerous phone calls.
Has ANYONE been successful in submitting their info on that form?
Still same problem . I tried 5 times till i gave up and send it by mail certified with delivery confirmation lol.
Looks like the site is down for "maintenance"...
maybe that means they FINALLY realized theres a problem?
Who wants to take bets on whether the site works or not after their "maintenance" period?
Is it working now?
Anyone know how to claim the free charger and ice view case that we were supposed to get when we bought the phone on tmobile?
ErickF said:
Anyone know how to claim the free charger and ice view case that we were supposed to get when we bought the phone on tmobile?
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https://htc10offer.htcpromotions.com/#/submission1
anyone know the offer code? i can't track my status without this code.
nofroyo said:
anyone know the offer code? i can't track my status without this code.
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57005
Sent from my HTC 10 using Tapatalk
Yesterday Iwas told they ran out of stock early. By HTC rebate center.
Even though T-Mobile site says redeem before 6/20, Ibought mine on launch day.
Pretty pissed about it
Sent from my HTC 10 using XDA-Developers mobile app
razrlover said:
Yesterday Iwas told they ran out of stock early. By HTC rebate center.
Even though T-Mobile site says redeem before 6/20, Ibought mine on launch day.
Pretty pissed about it
Sent from my HTC 10 using XDA-Developers mobile app
Click to expand...
Click to collapse
I redeemed mine on launch day and it's still showing pending approval on HTC's site. Even though it said redeem by 6/20 you should have still redeemed it when you got the phone, really no reason to have waited.
Is there a way to track the free gift ?
أرسلت من Nexus 6P بإستخدام تاباتلك
I contacted HTC and they said it can take 3 weeks to process and verify the request
Sent from my HTC 10 using XDA-Developers mobile app
I submitted on the 22nd and it still says pending. The big bummer is my in-box charger was DOA, so I've been using my V10 charger. I'm hearing horror stories about non approved chargers messing up the 10. I've been meaning to go back to T-Mo and see if they can just throw me a new charger.
I ordered mine on launch day but didn't receive it till the following week. Tracking the submission request it says approved on June 4th so we'll see what happens.
Naturally, the day after I email customer service (got no response), the status changed to approved.
I was never told about it when I got the phone. Had to go to a different T-Mobile store, cause my regular one didn't have the h10, and had no idea when or if they would be be getting it. Way to drop the ball T-Mobile.
Sent from my HTC 10 using Tapatalk
kamots said:
I was never told about it when I got the phone. Had to go to a different T-Mobile store, cause my regular one didn't have the h10, and had no idea when or if they would be be getting it. Way to drop the ball T-Mobile.
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
Yeah, well I just heard about this and I want my free gifts. Its not my fault that T-Mobile decided to not carry this phone in ANY store in central Ohio.
I have a contact at T-Mobile executive office I have been dealing with on other things. Can anyone get me info on this so I can ask her about it?
scothern99 said:
Yeah, well I just heard about this and I want my free gifts. Its not my fault that T-Mobile decided to not carry this phone in ANY store in central Ohio.
I have a contact at T-Mobile executive office I have been dealing with on other things. Can anyone get me info on this so I can ask her about it?
Click to expand...
Click to collapse
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
Vonrottes said:
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
Click to expand...
Click to collapse
I'm getting tired of the attitudes of people on this page.......
Did i say I was complaining? NO!
I was simply asking for the details. I have been dealing with T-Mobile at their executive office for weeks on another matter. The person I was speaking too knew that I was waiting on this phone to release so I could order it.
It's also not an issue with the stores not telling me anything..... How was I supposed to go to a store to purchase it, when the stores in central Ohio ARE NOT CARRYING IT?!
Jesus, ask a simple question and get :rolleyes and **** from people. thanks for the "Help" bud.
scothern99 said:
I'm getting tired of the attitudes of people on this page.......
Did i say I was complaining? NO!
I was simply asking for the details. I have been dealing with T-Mobile at their executive office for weeks on another matter. The person I was speaking too knew that I was waiting on this phone to release so I could order it.
It's also not an issue with the stores not telling me anything..... How was I supposed to go to a store to purchase it, when the stores in central Ohio ARE NOT CARRYING IT?!
Jesus, ask a simple question and get :rolleyes and **** from people. thanks for the "Help" bud.
Click to expand...
Click to collapse
I gave you the information on the promotion that has ended.
Pretty sure that's all there is.. you missed the promotion and that's it... pretty sure htc was/is doing a $20 rebate on the ice view due to it being out of stock..
Vonrottes said:
I gave you the information on the promotion that has ended.
Pretty sure that's all there is.. you missed the promotion and that's it... pretty sure htc was/is doing a $20 rebate on the ice view due to it being out of stock..
Click to expand...
Click to collapse
Thank you for the info. Like I said I had been dealing with some serious crap from T-Mobile for weeks and have a direct line to the executive office because of it. I was letting her know how the central ohio market got screwed because of how it was handled and communicated. That has been my biggest issue with them.
I was simply wanting to provide that info to them so that T-Mo can work to improve its customer service. Tired of getting crap every time I have to talk to them about anything.
Vonrottes said:
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
Click to expand...
Click to collapse
No it won't. That's
why I didn't bother.
Sent from my HTC 10 using Tapatalk
just got an email indicating my free charger and case is coming. Says please allow 8-12 weeks. Hopefully it wont take that long lol
nofroyo said:
just got an email indicating my free charger and case is coming. Says please allow 8-12 weeks. Hopefully it wont take that long lol
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I got one of those 8 hours ago myself.
So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.
Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
92slammer said:
I went through the same thing....Google finance still says it's pending. Google doesn't show anything.
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Click to collapse
Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.
Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.
Gotcha. I'm going do the same once the XL is back to stock.
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
mrwicked said:
Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.
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Click to collapse
same here
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
hutzdani said:
What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.
What number do i call to check they have my order now ?
Click to expand...
Click to collapse
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
mrwicked said:
I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.
Sent from my 2PS64 using Tapatalk
Click to expand...
Click to collapse
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
hutzdani said:
Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices
Click to expand...
Click to collapse
Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.
Sent from my 2PS64 using Tapatalk
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Can you please post the link to order thanks
fineazbro said:
wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back
Click to expand...
Click to collapse
Return it go a few days without a phone.
I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
sick_DMP said:
My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....
Click to expand...
Click to collapse
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .
Here we are 2 days later and nothing
Good luck
Look at my post for details
Sent from my Nexus 6P using XDA Premium HD app
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Click to collapse
yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....
Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???
This whole process has been smoke blowing you know where.... Whoever thought of treating their most loyal customers this way should be fired! I have had multiple (for family members TOO) Note 2, Note 3, Note 4, Note 5, and now note7. They should refund us to collect the phones. Then give us a temp s7 edge that we can exchange for the note 8 for no more than half price or something along those lines. THIS IS THE ONLY REASONABLE SOLUTION!!!! Even then we have to wait for our Ferrari for unknown time to get "out of the repair shop" so that aspect might be worth the $100 customer service credit but i lean to "not enough samsung" on that one too.
The google pixel is looking better and better. If google was smart they would make their version of the note 7 asap and release it because they will get all of samsungs currently pissed off customers.
coltrix said:
Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???
Click to expand...
Click to collapse
Still waiting from Oct 24th. Was told I would receive check end of this week still no check
Has ANYONE received a check back from Samsung? I am now over a month and this is ridiculous!
Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol
dave357 said:
Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol
Click to expand...
Click to collapse
No check yet, but a lot of us did receive an email stating that the check is coming via UPS but yet I have no tracking number and STILL no check... They need to quit bull****tin!
I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.
Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…
That is a nice thought and all, but you aren't letting us... thanks phone company!!!! =(
The Phone Company said:
Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…
Click to expand...
Click to collapse
Im very happy with my N7 and will be using it as long as i can.
My second (locked) N7 is a different story. Can't unlock nor Samsung is willing to help yet. Been waiting for over 9days already for them to reply to my email. Some of you guys want a refund, laugh i cant even connect with them for an exchage =)
dave357 said:
I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.
Click to expand...
Click to collapse
I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?
Same old story
shojus said:
I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?
Click to expand...
Click to collapse
It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.
AndroiderM said:
It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.
Click to expand...
Click to collapse
I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...
shojus said:
I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...
Click to expand...
Click to collapse
Thanks bro, I'm wondering if Stericycle was the right choice for this. The lack of information between them and Samsung is ridiculous. I also had to provide my tracking number to Sammy and they put it in my notes. You would think it would be as simple as open, check imei, forward approved list to Sammy and put check in the mail. Even if my check was late but I had the ability to check the status of my return on a simple website, I wouldn't be as aggravated over it. The lack of answers after I send off a $900 phone in good faith has swayed me from buying anther product from them.
Maybe Stericycle is just overwhelmed by the amount of N7s coming in that it's taking them a week to even open the box once they receive it. But come on Samsung make a statement and tell your customers whats really going on.
I received mine yesterday. I traded mine in just before Oct 22
Details lol
chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
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UPS or USPS? How did you purchase your phone? EBay, Craigslist, Swappa? What state did it ship from?
chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
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So how did it come? Please leave specifics because there are a lot of people that have been waiting a LONG time and more details would be helpful...
Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions
AndroiderM said:
Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions
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LMAO !! You know I am so pissed that I decided to call in AGAIN just now. So now I am told by a supervisor that the checks are indeed being sent via UPS and NOT USPS like I was told on my last call (yesterday). And I have a service called "UPS My Choice" , which is a service that immediately notifies me if anyone has addressed a package to me and when that specific package is scheduled to be delivered. Guess what? There are NO packages scheduled to be delivered to me, so that means that the check has not even been sent out of their building yet. So the email that everyone received on Tuesday letting them know that the checks are on their way and will take 2-3 business days to arrive, was BULL****!! Just one more lie to the MANY lies they have already told us... I hate Samsung SOOOOOO much right now!
Yup got mychoice email for the return box, nothing for a check. I'd be happy to get the bs email. What did it say?