Hello. I bought the Ceramic 128/6GB Mi 6 from GearBest (China model) in January or February. For the first several months I don't think I have noticed any issues with the screen, but since ~3 months ago it started exhibiting image retention which occurs more easily as the phone ages.
It is so far temporary and goes away after the screen rests for 15 or so minutes. But it is very annoying and might end up as permanent damage at some point.
I couldn't find this being reported as an issue with the Mi 6, so I'm trying to figure what's up. I have the "lgd fhd cmd incell dsi panel" display, so perhaps most Mi 6 have another which doesn't suffer from this issue?
TLxda-d said:
Hello. I bought the Ceramic 128/6GB Mi 6 from GearBest (China model) in January or February. For the first several months I don't think I have noticed any issues with the screen, but since ~3 months ago it started exhibiting image retention which occurs more easily as the phone ages.
It is so far temporary and goes away after the screen rests for 15 or so minutes. But it is very annoying and might end up as permanent damage at some point.
I couldn't find this being reported as an issue with the Mi 6, so I'm trying to figure what's up. I have the "lgd fhd cmd incell dsi panel" display, so perhaps most Mi 6 have another which doesn't suffer from this issue?
Click to expand...
Click to collapse
It is a hardware issue with you display which is manufactured by LG, you should contact your seller for a free replacement or refund, you should look for a display with this "singature" "jdi fhd cmd incell dsi panel", which is the "fixed" one.
AWESOME1092387456 said:
It is a hardware issue with you display which is manufactured by LG, you should contact your seller for a free replacement or refund, you should look for a display with this "singature" "jdi fhd cmd incell dsi panel", which is the "fixed" one.
Click to expand...
Click to collapse
But is it known that all phones with the LG panel have this issue? My brother has the JDI and indeed he doesn't see any screen issues.
The question is also whether all of the Ceramic China version Mi 6 have the LG panel? I bought it from GearBest through a coupon that made it cheaper than another option which was only 64GB. I thought perhaps it's because the 64GB is an actual global model vs the Chinese ones they simply flashed with Global ROM, but perhaps it's also that the screens are different and these ones have an issue?
And I doubt GearBest would give me any sort of refund, especially after 8 months.
TLxda-d said:
But is it known that all phones with the LG panel have this issue? My brother has the JDI and indeed he doesn't see any screen issues.
The question is also whether all of the Ceramic China version Mi 6 have the LG panel? I bought it from GearBest through a coupon that made it cheaper than another option which was only 64GB. I thought perhaps it's because the 64GB is an actual global model vs the Chinese ones they simply flashed with Global ROM, but perhaps it's also that the screens are different and these ones have an issue?
And I doubt GearBest would give me any sort of refund, especially after 8 months.
Click to expand...
Click to collapse
This a thread the mentions it http://en.miui.com/thread-2248189-1-1.html
But there is another thread that i can't seem to find (in en.miui.com i read it there) that properly explains this
I contacted GearBest and they asked to provide pictures of the issue and my phone's IMEI. Should I give them that? Second, they want the item number from my phone's packaging... I probably threw that away months ago.
TLxda-d said:
I contacted GearBest and they asked to provide pictures of the issue and my phone's IMEI. Should I give them that? Second, they want the item number from my phone's packaging... I probably threw that away months ago.
Click to expand...
Click to collapse
To be honest, I don't know, probably you should, but then again in a not 100% certain. If you can find a reasonably expensive screen replacement go with it ( if all else doesn't work). I am really sorry that I can't help you, my MI 6 is the global 6/64gb variant which is rocking the "jdi" panel, only the first phones of the production line had that issue as they used the "lgd" panel (as far as I have read online).
Frankly, I'm just trying to snap a photo showing the effect clearly, but it doesn't always happen very strongly or as quickly. Perhaps it's more specific color patterns that cause retention.
But I don't think I'll pay for panel replacement. It will probably be too expensive versus the cost of a new Xiaomi. I hope GearBest could offer some sort of compensation, but probably not.
TLxda-d said:
Frankly, I'm just trying to snap a photo showing the effect clearly, but it doesn't always happen very strongly or as quickly. Perhaps it's more specific color patterns that cause retention.
But I don't think I'll pay for panel replacement. It will probably be too expensive versus the cost of a new Xiaomi. I hope GearBest could offer some sort of compensation, but probably not.
Click to expand...
Click to collapse
Shouldn't be any harm giving them the IMEI if they're the ones that sold you the phone. They probably store a log of all the IMEI numbers when they get the phones so they know which ones are theirs.
Same as any other seller would do when selling the phone so they know if they need to honour warranty or not.
Now... Whether they actually bother to help you is another question....
I'm skeptical that they will because you mentioned the coupon that made your ceramic model cheaper than the basic 64gb model. It seems to me they made this deal to get rid of bad stock which is the dodgy screens. So by using the coupon hopefully you havent entered some unspoken contract to just deal with the problem....
Talk it through with them and don't send the phone until you have written confirmation that they will either replace it or have it fixed BY XIAOMI under warranty (they have warranty from when they purchased the device).
If you never get the phone back you will have all the evidence you need to claim a refund via your payment method.
Just be smart and protect yourself from BS basically.
I never used gearbest but they seem a bit hit or miss on customer support. Some people get replacements or warranty and some people get nothing.
I wish you the best with this annoying issue and you are right it might be worth just selling the phone at a loss with the issue and getting a new model.
If the issue annoys you don't bother struggling with the phone. You have to be happy with your personal device
Dobsgw said:
Shouldn't be any harm giving them the IMEI if they're the ones that sold you the phone. They probably store a log of all the IMEI numbers when they get the phones so they know which ones are theirs.
Same as any other seller would do when selling the phone so they know if they need to honour warranty or not.
Now... Whether they actually bother to help you is another question....
I'm skeptical that they will because you mentioned the coupon that made your ceramic model cheaper than the basic 64gb model. It seems to me they made this deal to get rid of bad stock which is the dodgy screens. So by using the coupon hopefully you havent entered some unspoken contract to just deal with the problem....
Talk it through with them and don't send the phone until you have written confirmation that they will either replace it or have it fixed BY XIAOMI under warranty (they have warranty from when they purchased the device).
If you never get the phone back you will have all the evidence you need to claim a refund via your payment method.
Just be smart and protect yourself from BS basically.
I never used gearbest but they seem a bit hit or miss on customer support. Some people get replacements or warranty and some people get nothing.
I wish you the best with this annoying issue and you are right it might be worth just selling the phone at a loss with the issue and getting a new model.
If the issue annoys you don't bother struggling with the phone. You have to be happy with your personal device
Click to expand...
Click to collapse
Well, I replied with more info and photos to the support ticket they opened for me, let's hope they'll be useful.
These are 3 photos I provided as example, though while writing my response I saw an even worse ghost image was formed all through the sides of the screen (but I didn't bother snapping that as well). I'm not sure what color patterns cause this most, as when I tried making the notification icons retain an image on purpose yesterday it barely had any effect.
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TLxda-d said:
Well, I replied with more info and photos to the support ticket they opened for me, let's hope they'll be useful.
These are 3 photos I provided as example, though while writing my response I saw an even worse ghost image was formed all through the sides of the screen (but I didn't bother snapping that as well). I'm not sure what color patterns cause this most, as when I tried making the notification icons retain an image on purpose yesterday it barely had any effect.
Click to expand...
Click to collapse
Ouch that is bad.
They will be able to see the problem so don't worry about that.
Fingers crossed!
Dobsgw said:
Ouch that is bad.
They will be able to see the problem so don't worry about that.
Fingers crossed!
Click to expand...
Click to collapse
Heh, and as I said what went with the screen after writing the support ticket information was even worse with the entirety of the sides getting colors and line marks.
Dobsgw said:
Ouch that is bad.
They will be able to see the problem so don't worry about that.
Fingers crossed!
Click to expand...
Click to collapse
OK, they returned with a couple of solutions.
1. Send the phone back to Hong Kong (shipping non-refundable) and they'll try to fix it. If they can't, they will send me a refurbished one.
2. Get $40 refund to GB wallet + 1 GB point for every $1 (that's mere 80 cents).
3. Get $40 refund to PayPal.
Is any of the options worth it? Paying for shipping it back while possibly getting a refurbished (not new) one instead doesn't sound too good. $40 refund out of a $390 purchase is not that much when I major component is partially malfunctioning.
Is there any chance I can request a larger refund? I might be able to use it for a local screen fix instead, or perhaps just leave it as is. I'm afraid it would get worse, but I don't think the phone won't be usable for at least another year, so it might be enough until I could be looking at new phones anyway.
EDIT: Here are two photos I added to my latest reply to GearBest just now.
I actually changed the final wording I sent them to be more serious about getting more money, perhaps I should have taken the photos afterwards lol
TLxda-d said:
OK, they returned with a couple of solutions.
1. Send the phone back to Hong Kong (shipping non-refundable) and they'll try to fix it. If they can't, they will send me a refurbished one.
2. Get $40 refund to GB wallet + 1 GB point for every $1 (that's mere 80 cents).
3. Get $40 refund to PayPal.
Is any of the options worth it? Paying for shipping it back while possibly getting a refurbished (not new) one instead doesn't sound too good. $40 refund out of a $390 purchase is not that much when I major component is partially malfunctioning.
Is there any chance I can request a larger refund? I might be able to use it for a local screen fix instead, or perhaps just leave it as is. I'm afraid it would get worse, but I don't think the phone won't be usable for at least another year, so it might be enough until I could be looking at new phones anyway.
EDIT: Here are two photos I added to my latest reply to GearBest just now.
I actually changed the final wording I sent them to be more serious about getting more money, perhaps I should have taken the photos afterwards lol
Click to expand...
Click to collapse
It's fine to barter for a better deal. They're a business they want to make the maximum profit. Finding the middle ground will take some time. They won't offer you the best price immediately.
Try negotiating a bit more.
Obviously don't say anything now but you have some leverage which is "I bought this from gearbest. This is what I got". They already have a bit of a meh reputation (I did look into them when choosing the phone and went with a local redistributer).
You should say you want them to just refund enough to cover the screen replacement which can be $xx amount. You'll need to shop around and show them the prices for you to do that locally.
They can then offer to cover some of your postage or something if they're adament that the device goes back to HK.
A refurbished device will be what you get back either way. Yours will be refurbished after they change the screen and digitiser, whatever they send you will be refurbished either way. So it might not be the worst option.
If postage is ridiculous you might just need to write off the phone and please don't buy anything else from gearbest
On a side note you could contact Xiaomi directly and ask if they have any kind of replacement options for the affected screens. You'll still need to go via Gearbest but if you can show them xiaomis option they might agree to take the phone to Xiaomi as your proxy (they are the original buyer).
Dobsgw said:
It's fine to barter for a better deal. They're a business they want to make the maximum profit. Finding the middle ground will take some time. They won't offer you the best price immediately.
Try negotiating a bit more.
Obviously don't say anything now but you have some leverage which is "I bought this from gearbest. This is what I got". They already have a bit of a meh reputation (I did look into them when choosing the phone and went with a local redistributer).
You should say you want them to just refund enough to cover the screen replacement which can be $xx amount. You'll need to shop around and show them the prices for you to do that locally.
They can then offer to cover some of your postage or something if they're adament that the device goes back to HK.
A refurbished device will be what you get back either way. Yours will be refurbished after they change the screen and digitiser, whatever they send you will be refurbished either way. So it might not be the worst option.
If postage is ridiculous you might just need to write off the phone and please don't buy anything else from gearbest
On a side note you could contact Xiaomi directly and ask if they have any kind of replacement options for the affected screens. You'll still need to go via Gearbest but if you can show them xiaomis option they might agree to take the phone to Xiaomi as your proxy (they are the original buyer).
Click to expand...
Click to collapse
Well, they said they can do $80 at most as I have been using the product for more than 45 days. The main point is whether they already knew this specific phone had the panel known to be problematic. They probably knew, but I'm not sure I can "prove it" to make them agree for even more money, so I said yes to the $80. Let's just hope the phone would be at least usable until I'm looking for a new one anyway.
My mi5 also has image retention (LGD panel).
If you use custom rom with live display you can fix it by setting the RGB to 90%.
If you use custom kernel with KCAL, it is also possible.
If you use non root stock MIUI you can use third party app that controls the RGB
yoghibawono said:
My mi5 also has image retention (LGD panel).
If you use custom rom with live display you can fix it by setting the RGB to 90%.
If you use custom kernel with KCAL, it is also possible.
If you use non root stock MIUI you can use third party app that controls the RGB
Click to expand...
Click to collapse
You mean setting all three to 90%? Wouldn't that just make the brightness 90% (against whatever the phone's usual brightness is?).
And what's up with LG and their sh*tty hardware?
TLxda-d said:
You mean setting all three to 90%? Wouldn't that just make the brightness 90% (against whatever the phone's usual brightness is?).
And what's up with LG and their sh*tty hardware?
Click to expand...
Click to collapse
Set all three, like in my screenshot of mi5 settings. It is mainly the LGD's fault but xiaomi should at least give custom setting for those with the LGD panels. But to be honest imo, LGD is actually sharper & the color is better than JDI. If only there was no image retention issue
& no, it doesnt affect brightness in general only affect the color which is nothing significant but helps alot on my mi5 horrendous image retention.
yoghibawono said:
Set all three, like in my screenshot of mi5 settings. It is mainly the LGD's fault but xiaomi should at least give custom setting for those with the LGD panels. But to be honest imo, LGD is actually sharper & the color is better than JDI. If only there was no image retention issue
& no, it doesnt affect brightness in general only affect the color which is nothing significant but helps alot on my mi5 horrendous image retention.
Click to expand...
Click to collapse
I have the stock rom, but I still don't understand how dimming each of the 3 base colors by the same amount should change anything. That should do the equivalent of "reduce brightness by 10%".
TLxda-d said:
I have the stock rom, but I still don't understand how dimming each of the 3 base colors by the same amount should change anything. That should do the equivalent of "reduce brightness by 10%".
Click to expand...
Click to collapse
Changing brightness and changing the color calibration is clearly two different thing.
you can even try;
1. Download the App Twilight on the Playstore
2. Give all Permissions
3. Use the following settings:
Color Temperature: 1500K
Intensity: 5%
Screen Dim: 0%
Filter Times: Always
Or use Color changer pro adjust the RGB values to 220-230.
Try then question, you won't get solution.
yoghibawono said:
Changing brightness and changing the color calibration is clearly two different thing.
you can even try;
1. Download the App Twilight on the Playstore
2. Give all Permissions
3. Use the following settings:
Color Temperature: 1500K
Intensity: 5%
Screen Dim: 0%
Filter Times: Always
Or use Color changer pro adjust the RGB values to 220-230.
Try then question, you won't get solution.
Click to expand...
Click to collapse
Changing all RGB values by the same amount keeps their ratio the same, thus it should (theoretically) keep the same color tone. 1,500k is reddish.
Related
I have recently returned my Find 7a for a refund due to the 'yellow screen' issue and wonder what experience people have had with returning their phones to Oppo.
I find their Customer Service pretty slow to respond, but are generally good when they do. I sent mine back on 23rd May and not heard since, so wonder if anyone has managed to get a replacement, or a refund and if so how long it took?
I also send mine back on 23.5 (from germany), delivered on 27.5.
Yesterday i ask, about the next step.
Today i get this answer from Oppo:
>I would like to inform you that we are now able confirm the arrival of your device.
>However, we regret to let you know that the Find 7a is currently out of stock
> in Midnight, therefore we are unable to send the replacement right away.
>We would like to offer you two options; you may wait for new stock to
>arrive which will take a few weeks, we have the White instock
> or request refund for your order so once
>we have it in stock you can place a new order.
Are you both the original buyers, I've got mine off eBay and device seems to have screen sensitivity problems, misinterpreting between swipes and taps, I'm wondering if they'll replace it?
Sent from my Find7a using Tapatalk
ive just got an email with attachments to download and print then send it away for replacement,would rather have my money back tbh
tonybhoy said:
ive just got an email with attachments to download and print then send it away for replacement,would rather have my money back tbh
Click to expand...
Click to collapse
you can also ask for refund:
http://europe.oppostyle.com/content/11-terms-of-service
tobias14 said:
you can also ask for refund:
http://europe.oppostyle.com/content/11-terms-of-service
Click to expand...
Click to collapse
thanks mate
badrsj said:
Are you both the original buyers, I've got mine off eBay and device seems to have screen sensitivity problems, misinterpreting between swipes and taps, I'm wondering if they'll replace it?
Sent from my Find7a using Tapatalk
Click to expand...
Click to collapse
This was a bug but has been fixed by update 0530. If you haven't got it yet, try changing touch and hold delay to medium or long in accessibility setting. The problem will go away.
badrsj said:
Are you both the original buyers
Click to expand...
Click to collapse
No, i have buy it from first purchaser. When i read the warranty right, only the second year of warranty is only for the first purchaser.
My "new" is now in shipping status, but now i read from other that the dont fix the yellow tint display... but iam wait and see when my was arriving.
When it has the same faulty display iam send it back agin and then i want back the money.
I've got touch screen issue it's very annoying. What's yellow tint?
I've had mine for a month but want to return due to touch issues and battery drain, it sucks.
riz157 said:
I've got touch screen issue it's very annoying. What's yellow tint?
I've had mine for a month but want to return due to touch issues and battery drain, it sucks.
Click to expand...
Click to collapse
The yellow tint is something that many users are noticing. The bottom portion of the display has a yellow tint to it. Most users that notice the yellow tint say that's it's most noticeable it the bottom left. It seems like most, if not all, phones are affected with the yellow tint to varying degrees. Oppo has stated publicly that it is a backlight issue and that it will be resolved. However users who have received replacement phones are still reporting a yellow tint. As your touch screen and battery issues, those are most likely software related. If you want to know for sure flash Gummy or OmniRom. To test the touch screen go into developer options and check the "Show pointer location" option. Drag your finger all over the screen. If your touch input is lost then the trail will stop and start anew. I would consider waiting to have your unit replaced. People who just got a replacement from a new batch are still reporting display issues. If you can't perceive the yellow tint then you are one of the lucky ones. I sent my back for the yellow tint and my replacement is on it's way back. I will post to this thread when I receive it.
I send back my first device with the yellow tint, the new one (build 19.05.14) comes last week and it was worse then the first one.
The picture is from my first device, please notice that my camera wasnt good enough and in reality it was more visible as you see on the picture
My Oppo find 7a was an ebay buy - and man o man - It had all sorts of troubles - auto-reboots, bluetooth issues, screen sensitivity issues - ghost taps - and yellow screen. I had to file ebay claim to return it.
Is build quality that bad?
I was excited about this phone, but after reading through all the problems in this thread i'm concerned.
Would you guys still recommend this device ?
I absolutely do not recommend this telephone there is nothing that you cannot do with any cyanogen mod enabled devicewhat additionally the quality control has been horrible, save some money and get a note 2 or 3 if you want hd
I can recommend it but agree that main steamer might want to stick to different devices due to the stock experience being quite a bumpy ride for newcomer to the whole flashing scene.
I do not recommend this device becauseeee
1- Compare to the average price i.e. 450 give or take 25 bucks - you can get a T-Mo Note 3 - which is a much more capable device.
2- The quality issues on this device are atrocious.
3- The return experience is unpleasant.
4 - This device is unlikely to get as much support and accessories as Note 3 is. The only thing this device does better is "knock knock" on - which you can simulate with an S-Cover.
I am sorry - the quality of this phone as really turned me off
badrsj said:
I absolutely do not recommend this telephone there is nothing that you cannot do with any cyanogen mod enabled devicewhat additionally the quality control has been horrible, save some money and get a note 2 or 3 if you want hd
Click to expand...
Click to collapse
MrColdbird said:
I can recommend it but agree that main steamer might want to stick to different devices due to the stock experience being quite a bumpy ride for newcomer to the whole flashing scene.
Click to expand...
Click to collapse
badrsj said:
1- Compare to the average price i.e. 450 give or take 25 bucks - you can get a T-Mo Note 3 - which is a much more capable device.
2- The quality issues on this device are atrocious.
3- The return experience is unpleasant.
4 - This device is unlikely to get as much support and accessories as Note 3 is. The only thing this device does better is "knock knock" on - which you can simulate with an S-Cover.
I am sorry - the quality of this phone as really turned me off
Click to expand...
Click to collapse
Thanks for your honest opinion. This device had so much potential, but obviously it's not quite there yet.
EDIT - UPDATE:
http://forum.xda-developers.com/showpost.php?p=57408758&postcount=25
So before getting into this - I want to share my video that demonstrates it:
I bought a second Oppo Find 7 (both were directly bought from Oppo Style) and now the second one (my mum's) has, as I had feared a brighter screen - that's also more "true" in colour.
Now let me get a few things straight with everyone:
-Both are running stock ColorOS
-Both were on 100% brightness
-Neither had power saving features
-Neither have any "adjust brightness for screen features enabled"
-Both have stock screen protectors on (with or without it, it's the same issue)
-Both were checked in terms of "colour temperature" via the engineer menu
-Both were bought brand new from Oppo Style EU
Now I just wanted to put this out there for a few reasons:
1. For people in the same situation
2. For Oppo to see this
3. For me wanting to inform people
I should state I love the performance and design etc of the Oppo - and on my mum's phone I love the brightness.
My phone however is faulty and previously to making any video or posts, Oppo Style already offered a repair/replacement. I just wanted to wait until I was sure it was the phone and not my eyes.
I guess my eyes have been trained after all those PC monitor reviews I do on YouTube. Glad I wasn't wrong, but disappointed and saddened that I was right in my initial judgement - I now have to send the phone and be without my Find 7 for X amount of days.
Pictures are attached - again all phone's in the pictures are all at 100% (incl my Samsung S3) - and it should be pretty obvious which Oppo is mine and which is my mother's
-Dubbed
So why are you posting this if OppoStyle already offered you a replacement BEFORE you even posted this?
Entropy512 said:
So why are you posting this if OppoStyle already offered you a replacement BEFORE you even posted this?
Click to expand...
Click to collapse
"3. For me wanting to inform people"
TotallydubbedHD said:
"3. For me wanting to inform people"
Click to expand...
Click to collapse
Inform them of what? There's nothing to inform them of. A defect occurred (this thing happens) and the seller offered to replace your unit.
The only case where this might be informative is if you had a defect and they refused to replace it.
Entropy512 said:
Inform them of what? There's nothing to inform them of. A defect occurred (this thing happens) and the seller offered to replace your unit.
The only case where this might be informative is if you had a defect and they refused to replace it.
Click to expand...
Click to collapse
Nope!
I guess you don't understand the difference between complaining and informing.
I'm not complaining about anything here - happy to see Oppo respond (let's see if they replace it) - I would be complaining if they:
1. Didn't respond
2. Didn't replace
3. Not care
It's clear Oppo care about it and are ready to look into it.
I'm informing people - because I've previously read people say the same thing - whereas before others would reply:
-"It's just how the screen is, due to it being IPS"
-"Change the colour gamma"
-"Change ROM"
Now this proves there are some phones out there (ie mine) that just don't have a bright display and are naturally flawed. :good:
I'm also not quite sure about the purpose of your replies - are you here to say something?
It's clear it didn't "help" you.
Anyways, mine had the yellow tint and I had it warrantied and oppostyle told me that Oppo doesn't make the midnight version anymore so I chose the white one (yay, the one I wanted lol), and after about a month and a half I finally got my phone back (took more time due to holiday in Hong Kong and them making a mistake with the address). The new phone is excellent, the screen is better than the other, looks awesome now, it's really bright, crisp, great color accuracy, and has that nice bright IPS look to it (not sure how to explain lol).
Ramsey said:
Anyways, mine had the yellow tint and I had it warrantied and oppostyle told me that Oppo doesn't make the midnight version anymore so I chose the white one (yay, the one I wanted lol), and after about a month and a half I finally got my phone back (took more time due to holiday in Hong Kong and them making a mistake with the address). The new phone is excellent, the screen is better than the other, looks awesome now, it's really bright, crisp, great color accuracy, and has that nice bright IPS look to it (not sure how to explain lol).
Click to expand...
Click to collapse
hope it doesn't that THAT long!
TotallydubbedHD said:
hope it doesn't that THAT long!
Click to expand...
Click to collapse
I know lol, it was bad for me, took sooo long. It should take 2-3 weeks for you, depending on how you ship it. I shipped it kind of slow, took like 6 business days. If you ship DHL, it should get there in 2 days.
Ramsey said:
I know lol, it was bad for me, took sooo long. It should take 2-3 weeks for you, depending on how you ship it. I shipped it kind of slow, took like 6 business days. If you ship DHL, it should get there in 2 days.
Click to expand...
Click to collapse
well I'm shipping to the UK - address was UK based on HK
TotallydubbedHD said:
well I'm shipping to the UK - address was UK based on HK
Click to expand...
Click to collapse
Oh ok, that's good. The guy told me to use the INTL form. He made a mistake and gave me the UK one first but told me to verify that it says HK, I said it doesn't, so he gave me the other form (not sure why HE didn't check lol).
Ramsey said:
Oh ok, that's good. The guy told me to use the INTL form. He made a mistake and gave me the UK one first but told me to verify that it says HK, I said it doesn't, so he gave me the other form (not sure why HE didn't check lol).
Click to expand...
Click to collapse
haha seems weird!
Well let's see - I've sent it today (30/10/14) - should arrive to them within a day.
Right so a small update:
I've asked Oppo to refund the postage and if they would be providing a new screen protector on the phone and they've tactically been ignoring my email....
By that I mean they've responded to the email (I've asked them 4x now) and each time they've ignored it.
They should have received it by now.
TotallydubbedHD said:
Right so a small update:
I've asked Oppo to refund the postage and if they would be providing a new screen protector on the phone and they've tactically been ignoring my email....
By that I mean they've responded to the email (I've asked them 4x now) and each time they've ignored it.
They should have received it by now.
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Click to collapse
Their (OppoStyle's) customer service is bad. They get the job slowly done but forget about details. They don't have much training and don't know how to provide proper customer service. They take time to answer, they ignore some questions, they're not detailed at all, they don't admit they're wrong until it's too late, and they keep asking you to provide the same attachments even though you've attached something in a previous message more than once (they're not proactive and won't go searching on their own much). After complaining to them about improving their customer service, one of them actually told me that they have excellent customer service because they answer within 24 hours (which is not always true at all), so they seem to think that that's all there is to it :/.
In my jobs, I have to answer clients within 2 business hours.
Anyways, to solve your worry, your new phone will have a screen protector applied (mine and others did). They will only refund the postage once they ship your product back to you and you receive it and confirm to them that you have received it (either using the tracking they'll give you or take a picture of the package and its labels). They'll only refund up to 30 USD.
Funny, you're asking similar questions as the ones that I asked, and I'm sure others asked also. They should REALLY have an FAQ or at least tell us beforehand that we only get refunded when it's shipped back to us. *Sigh*..
Try to ask to speak to Jackie Evans, she was the nicest one! (Something tells me these are all fake names though lol, not sure though, I had about 5 people handling my case, that's terrible, they'll get confused).
Ramsey said:
Their (OppoStyle's) customer service is bad. They get the job slowly done but forget about details. They don't have much training and don't know how to provide proper customer service. They take time to answer, they ignore some questions, they're not detailed at all, they don't admit they're wrong until it's too late, and they keep asking you to provide the same attachments even though you've attached something in a previous message more than once (they're not proactive and won't go searching on their own much). After complaining to them about improving their customer service, one of them actually told me that they have excellent customer service because they answer within 24 hours (which is not always true at all), so they seem to think that that's all there is to it :/.
In my jobs, I have to answer clients within 2 business hours.
Anyways, to solve your worry, your new phone will have a screen protector applied (mine and others did). They will only refund the postage once they ship your product back to you and you receive it and confirm to them that you have received it (either using the tracking they'll give you or take a picture of the package and its labels). They'll only refund up to 30 USD.
Funny, you're asking similar questions as the ones that I asked, and I'm sure others asked also. They should REALLY have an FAQ or at least tell us beforehand that we only get refunded when it's shipped back to us. *Sigh*..
Try to ask to speak to Jackie Evans, she was the nicest one! (Something tells me these are all fake names though lol, not sure though, I had about 5 people handling my case, that's terrible, they'll get confused).
Click to expand...
Click to collapse
thanks for responding to me!
Yeah makes sense - that's the thing - recently a youtube subscriber asked me over facebook if I would recommend the Oppo find 7 - I told them: Just wait until I get my phone back, then I'll let you know.
The oppo has great hardware, but the fact that it comes in at the same price as the LG G3 and can't be easily returned just begs the question.
Anyway - I just want my phone working as it should do. I hope it doesn't take them long.
And yeah - I feel it is fake names too lol.
TotallydubbedHD said:
thanks for responding to me!
Yeah makes sense - that's the thing - recently a youtube subscriber asked me over facebook if I would recommend the Oppo find 7 - I told them: Just wait until I get my phone back, then I'll let you know.
The oppo has great hardware, but the fact that it comes in at the same price as the LG G3 and can't be easily returned just begs the question.
Anyway - I just want my phone working as it should do. I hope it doesn't take them long.
And yeah - I feel it is fake names too lol.
Click to expand...
Click to collapse
I really want to recommend Oppo but their software has bugs and they're unable to fix them all. The hardware is good, I like it, though the lens of the camera is a bit inferior because it's not edge-to-edge crisp like the G2's lens even though the quality is great and I prefer it over the G2. The phone is too long though and they need to stop making them that long. LG did a great job with the G2 and G3.
You'll get your phone back and if you get the same screen as I got, you'll love it.
I miss having an IR blaster though =(.
Ramsey said:
I really want to recommend Oppo but their software has bugs and they're unable to fix them all. The hardware is good, I like it, though the lens of the camera is a bit inferior because it's not edge-to-edge crisp like the G2's lens even though the quality is great and I prefer it over the G2. The phone is too long though and they need to stop making them that long. LG did a great job with the G2 and G3.
You'll get your phone back and if you get the same screen as I got, you'll love it.
I miss having an IR blaster though =(.
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Click to collapse
Well said!
Ramsey said:
I really want to recommend Oppo but their software has bugs and they're unable to fix them all. The hardware is good, I like it, though the lens of the camera is a bit inferior because it's not edge-to-edge crisp like the G2's lens even though the quality is great and I prefer it over the G2. The phone is too long though and they need to stop making them that long. LG did a great job with the G2 and G3.
You'll get your phone back and if you get the same screen as I got, you'll love it.
I miss having an IR blaster though =(.
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Click to collapse
Just got the replacement....same thing - same problem.
I'm now really pissed.
TotallydubbedHD said:
Just got the replacement....same thing - same problem.
I'm now really pissed.
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Click to collapse
Oh wow! that's not cool. Oppo uses different LCD displays and I suppose you didn't get the good one =(. Will you ask for a refund?
Ramsey said:
Oh wow! that's not cool. Oppo uses different LCD displays and I suppose you didn't get the good one =(. Will you ask for a refund?
Click to expand...
Click to collapse
No idea. I'm just beyond pissed off right now I don't know what to say.
TotallydubbedHD said:
No idea. I'm just beyond pissed off right now I don't know what to say.
Click to expand...
Click to collapse
What did you end up doing?
So the first phone was new and had crackling speakers. Second phone that was sent to me was refurbished and had a smudge underneath the screen so it wasn't cleanable unless I opened the hw. Third refurbished phone had a glass gap between the screen and the base of the phone, so there was bleeding light coming from the back of the phone. Now T-Mobile is sending me a fourth refurbished (most likely) phone.
All the replacements seen to be refurbished.
Imagine. . .I played for S-Off each time and a screen protector each time. That's around $140 ($25x4 + $10x4) USD just on replacement bs.
Anyone else having these issues?
I unrooted, restored stock ota, re locked, and re s-oned the first two devices (fourth device is coming 6/1/15) to restore original (warranty) status despite all these issues being hardware related. Keep in mind I'm no newb to phones.
ahrion said:
So the first phone was new and had crackling speakers. Second phone that was sent to me was refurbished and had a smudge underneath the screen so it wasn't cleanable unless I opened the hw. Third refurbished phone had a glass gap between the screen and the base of the phone, so there was bleeding light coming from the back of the phone. Now T-Mobile is sending me a fourth refurbished (most likely) phone.
All the replacements seen to be refurbished.
Imagine. . .I played for S-Off each time and a screen protector each time. That's around $140 ($25x4 + $10x4) USD just on replacement bs.
Anyone else having these issues?
Keep in mind I'm no newb to phones.
Click to expand...
Click to collapse
If you are not new to the phone section, you would not pay for s-off everytime before you check the phone for defects or whatever. So you could save a lot of money,
if you check your device with Pixel test and eyes before you set it s-off
Other then that, i do not have any problems with the phone. Its a huge improvment from m7 build quality to m9.
SoLdieR9312 said:
If you are not new to the phone section, you would not pay for s-off everytime before you check the phone for defects or whatever. So you could save a lot of money,
if you check your device with Pixel test and eyes before you set it s-off
Other then that, i do not have any problems with the phone. Its a huge improvment from m7 build quality to m9.
Click to expand...
Click to collapse
I already checked for defects. However it was only noticeable during the night. As for the smudge, it can be taken off with a microfiber, however once the oil of the skin touches the screen it comes back. All of these were freak incidents.
Pixel test has nothing to do with my problems with the phones as I have no dead pixels.
Like I said, definitely very aware of my phone and its uses. I've had every phone out there and do numbers of different ports for audio. So its not like this is my first rodeo.
ahrion said:
So the first phone was new and had crackling speakers. Second phone that was sent to me was refurbished and had a smudge underneath the screen so it wasn't cleanable unless I opened the hw. Third refurbished phone had a glass gap between the screen and the base of the phone, so there was bleeding light coming from the back of the phone. Now T-Mobile is sending me a fourth refurbished (most likely) phone.
All the replacements seen to be refurbished.
Imagine. . .I played for S-Off each time and a screen protector each time. That's around $140 ($25x4 + $10x4) USD just on replacement bs.
Anyone else having these issues?
Keep in mind I'm no newb to phones.
Click to expand...
Click to collapse
nope i saw tons of M9 go and come back with no issues, except clicky speakers and the company in here is not covering that, even some iPhone units suffers from something similar
state your country please
hamdir said:
nope i saw tons of M9 go and come back with no issues, except clicky speakers and the company in here is not covering that, even some iPhone units suffers from something similar
state your country please
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Click to collapse
U.S.A.
ahrion said:
U.S.A.
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Click to collapse
that's strange are you sure HTC is sending refurbs in the US, maybe its a carrier issue?
please try to get in connect with some of HTC members on twitter like @ urbanstata
hamdir said:
nope i saw tons of M9 go and come back with no issues, except clicky speakers and the company in here is not covering that, even some iPhone units suffers from something similar
state your country please
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Click to collapse
T-Mobile is very generous as they credited me $60 at no hassle or haggling. They've sent me several replacements with no hassle. However they said if the third replacement they send me is defected, they'll allow me to choose a swap of the M9 for another phone. . .which is not what I want because I like this phone.
ahrion said:
T-Mobile is very generous as they credited me $60 at no hassle or haggling. They've sent me several replacements with no hassle. However they said if the third replacement they send me is defected, they'll allow me to choose a swap of the M9 for another phone. . .which is not what I want because I like this phone.
Click to expand...
Click to collapse
like i said lots of HTC's nice guys on twitter, get in touch
https://twitter.com/urbanstrata
https://twitter.com/JasonMacHTC
Sorry to hear that you're having issues getting a unit without defect. I ordered my developer edition phone a few days after it was available and it showed up in perfect condition. I had read about issues regarding gaps at the screen and body, and a "clicky" area at one of the screen boundaries, however my phone was free of all of those. My old M7 had one pixel that would only display in white, but I kept it and was very happy with it.
Bottom line - I hope you get an M9 that you are happy with, because this phone is awesome. As hamdir notes in the sticky thread at the top, the upcoming firmware update brings great improvements to daytime camera performance and battery performance. HTC continues to show themselves as a company dedicated to delivering a great experience for their customers.
StilsonCanyon said:
Sorry to hear that you're having issues getting a unit without defect. I ordered my developer edition phone a few days after it was available and it showed up in perfect condition. I had read about issues regarding gaps at the screen and body, and a "clicky" area at one of the screen boundaries, however my phone was free of all of those. My old M7 had one pixel that would only display in white, but I kept it and was very happy with it.
Bottom line - I hope you get an M9 that you are happy with, because this phone is awesome. As hamdir notes in the sticky thread at the top, the upcoming firmware update brings great improvements to daytime camera performance and battery performance. HTC continues to show themselves as a company dedicated to delivering a great experience for their customers.
Click to expand...
Click to collapse
That's all good and stuff. . but it's the hardware that is failing this device. All these defects. Don't get me wrong, I love my phone. However this is not okay for me and shouldn't be acceptable for anyone else.
I just want my phone to work as intended.
ahrion said:
That's all good and stuff. . but it's the hardware that is failing this device. All these defects. Don't get me wrong, I love my phone. However this is not okay for me and shouldn't be acceptable for anyone else.
I just want my phone to work as intended.
Click to expand...
Click to collapse
You appear to be the exception and not the rule with regard to defective M9s. If you hold out for an M9 that meets your standards, I think you'll be very pleased with the device. Good luck!
I ended up with 3 of them at one point. Got to choose between two grey and one gold silver. One of the greys had phucked up speakers. Kept it for a few weeks prior to paying for S off... What kind of momo would pay 25 USD the second they receive the phone. Ended up paying $450 cdn for one after all the credits they gave me for the hassle.
Andrewbud said:
I ended up with 3 of them at one point. Got to choose between two grey and one gold silver. One of the greys had phucked up speakers. Kept it for a few weeks prior to paying for S off... What kind of momo would pay 25 USD the second they receive the phone. Ended up paying $450 cdn for one after all the credits they gave me for the hassle.
Click to expand...
Click to collapse
Sounds like me. Hah
I wish I'd sent mine back. Horrid battery and camera experience with this one
If it makes you feel better, I went through 3 Galaxy S6s with defects before I went to the M9. Yeah, I'm not happy with this onr, but it's more the camera and the heat that's ruining my experience. I'm just not sure why the hell you paid for S-Off 4 times. After the first, I would have waited to make sure the phone was FLAWLESS.
entropism said:
If it makes you feel better, I went through 3 Galaxy S6s with defects before I went to the M9. Yeah, I'm not happy with this onr, but it's more the camera and the heat that's ruining my experience. I'm just not sure why the hell you paid for S-Off 4 times. After the first, I would have waited to make sure the phone was FLAWLESS.
Click to expand...
Click to collapse
Trust me. I did. Until I looked at the phone when it was dark. For now on I'm going to be running tests every time I get a phone.
Is the replacement with T-Mobile or asurion? Or another private insurance..I remember with my wifes note4 they gave us a new phone right there in the store..and it was past the 15 days return policy...but then again it was Verizon not T-Mobile
xavierxxx2p said:
Is the replacement with T-Mobile or asurion? Or another private insurance..I remember with my wifes note4 they gave us a new phone right there in the store..and it was past the 15 days return policy...but then again it was Verizon not T-Mobile
Click to expand...
Click to collapse
They do it from asurion for some reason?
Hello boys and girls.
Would you be so kind to explain me how to understand if my htc one m9 is refurbished? Tried ##778# code and it does not work for me. And my phone is not rooted also.
Thank You in advance.
Best Regards,
So the third replacement they sent me (fourth phone) was also defected. So I finally called @HTC and explained to them what happened. They're sending me a new device, not some cleaned up BS used device. The one they will send me is going to be brand new. Good guys HTC (warranty).
I'm considering the mi mix 2 but one thing i worry about is replacement parts if anything happens to the phone. So can you get insurance on these just like any other phone?
Use a credit card that provides an extended warranty on purchases.
bagged00 said:
I'm considering the mi mix 2 but one thing i worry about is replacement parts if anything happens to the phone. So can you get insurance on these just like any other phone?
Click to expand...
Click to collapse
This is going to vary from each 3rd party that's selling the Mi MIX2.
Basically,the seller handles warranty claims for you,so,additional insurance may not be needed,unless you want damage coverage.
The buyer is usually on the hook for shipping charges on at least sending it in.
Regarding insurance against loss &/or damage,there are 3rd party insurance plans,such as Square Trade & Ascurion:
https://www.squaretrade.com/
https://www.asurion.com/phone-insurance/
Her's a list that has a couple other insurers you may be interested in:
http://www.gadgetreview.com/5-of-the-best-aftermarket-smartphone-insurance-plans
I guess i should clarify im talking insurance from damage like a cracked screen or cracked rear ceramic. Ive never really had any problems with something having to file a warranty. I didnt know if since this phone isnt sold in America if it could be insured or not?
bagged00 said:
I guess i should clarify im talking insurance from damage like a cracked screen or cracked rear ceramic. Ive never really had any problems with something having to file a warranty. I didnt know if since this phone isnt sold in America if it could be insured or not?
Click to expand...
Click to collapse
Same thing applies from my previous posts, you'll have to do your homework & check out each insurer/3rd party seller.
It's a bit soon to see individual parts for sale on eBay/etc....
so, if this is a major concern, you'll probably want to wait a month or so before diving in.
My guess is that parts will eventually be available considering this is a global phone & a potentially lucrative market for parts dealers/etc.....
Cool. Thanks for the advice and quick responses. Sucks cause i feel like insurance is kind of a waste of money cause ive never had to use it and i pay 12 a month on my s8+ for it. But i know the moment i dont have it ill have a cracked screen
bagged00 said:
Cool. Thanks for the advice and quick responses. Sucks cause i feel like insurance is kind of a waste of money cause ive never had to use it and i pay 12 a month on my s8+ for it. But i know the moment i dont have it ill have a cracked screen
Click to expand...
Click to collapse
Thought you might be interested in this teardown of the Mix2:
http://www.gizchina.com/2017/10/02/xiaomi-mi-mix-2-teardown/
Might be good to bookmark for possible future repairs,perhaps someone local to you could do the screen replacement,if needed.
Still have that matter of parts availability,I'd begin my search on Ali Express/eBay & the like when the time presents itself.
My story begins with what was admittedly my own mistake. I wanted to order an Oneplus 8 pro for me and a Oneplus 8 for my sister, but her preferred color was only in stock at Bangood at the moment of the order around the beginning of May. My recollection at the time was that back when i got my Oneplus 7 Pro, around two years ago, Oneplus EU (i live in the EU) did offer warranty services to international devices, so stupidly, instead of checking what the current status is, i went ahead and ordered both phones from Banggood.
As Merphy's law dictates, my unit came with red tinting as well as intense clouding on the bottom half of the screen. I had assumed that Oneplus would have solved the display issues by now but once again i was wrong. Here is the red tint:
And here is the clouding:
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So i contacted Oneplus support and i described my issue, not neglecting to mention that the device was Chinese. The employee was reassuring, telling me that it's covered by warranty and as long as the motherboard isn't damaged, the service center will replace the defective part at no additional cost. I proceeded to open a ticket and sent my Oneplus 8 Pro to the Oneplus service center for repair. Soon after, i received an unexpected email, asking me to wire 290 euros for the repair to proceed. I contacted support again and they told me that the previous employee was in error, and that the warranty policy of Oneplus had changed and did not cover Chinese devices anymore. I was not at all happy to hear this, but a simple visit to the Oneplus warranty page confirmed that this was indeed the case. So i asked my device to be sent back in order to think on my options.
The manufacturer's service center had verified that the display was defective and the phone was less than a month old. So i could pursue a full refund either via Paypal, or directly though Bangood. As this is a fairly lengthy and bureaucratic process, i thought that i might pursue an alternative via Oneplus. I would pay for the repair, as long as the new part was under warranty since Oneplus 8 screens seem to have a very high defect ration. Oneplus confirmed that this is the case not once, but twice, so i decided to trust them.
Big mistake. While the replacement screen was free of clouding and tinting, it had this dark bar that could only be seen in very low brightness:
Since i often use my phone in total darkness, that was a deal breaker for me, so i contacted support again to request for another repair. My phone reached the service center, but the days were passing by without a single notice from them. I contacted support to inquire about the status of the repair and they informed me that i would soon receive an email with a quote for the repair. I promptly explained that the display had just been replaced, thus was under warranty, providing a screenshot of the assurances i had received concerning this, along with the number of the previous repair ticket.
To make a long story a little shorter, Oneplus now claims that my motherboard is also defective and i need to pay them around 390 more euros (the cost of the motherboard including VAT) in order to get a replacement. So, they are effectively asking me to pay a total sum of 680 euros, approximately the cost of a new device in order to replace a phone that was either:
a) Shipped with a defective display and a defective motherboard, meaning that Oneplus quality controls lets them sell expensive paperweights. It also means that their service center failed to notice the motherboard issue the first two times it examined the phone. I guess 3 times is the charm.
b) Damaged during the screen replacement. The Oneplus service center was the only one that had access to the insides of the phone.
c) Or most probably, the phone is totally fine, expect for the replacement display that is clearly defective, but Oneplus is unwilling to honor its warranty and is seeking ways to charge me for the replacement. Interestingly, Oneplus claims that both the display and the motherboard need to be replaced.
Now logic dictates, that the culprit must be either the signal (motherboard) or the display, but not both. But since i cannot disprove the veracity of Oneplus' claims i decided to ask for the replacement of the screen alone, since it is supposedly covered under warranty, but Oneplus refused, stating that they can't do partial repairs, which is a ridiculous claim. So i guess if you guys have cracked screens or any other issue with your phones, do not send them to Oneplus for battery replacement unless you want to be blackmailed to paying for replacement parts for everything that isn't in pristine condition.
In conclusion, trusting Oneplus costed me the ability to be able to claim a full refund, which i no longer can do since the device has been repaired. My phone has spent more time on a Oneplus bench than in my possession and it still has a defective display despite me paying for it to be fixed. Ironically, i've also wasted countless hours in mostly worthless debates with Oneplus support. This is without a doubt the worst experience i've ever had with a corporation's after sales support in my life and i aint young anymore. I do not care so much about the monetary aspect of this, but the opportunism and dismissiveness OnePlus shows towards its own clients is infuriating. I did not want to litter this thread with more screenshots, but the email correspondence between me and Oneplus support is quite telling.
That is some post there lol.
Yeah, Oneplus has ****ty customer support something I tested before buying Samsung cause I didn't wanna second guess it.
My guess check the rating customer support before looking to buy a new phone.
Not only oneplus, every company is like that. Samsung, xiaomi, even apple. They dont care what your problem is unless you pay even if it is not your fault.
Welcome to the world darling
gsser said:
Not only oneplus, every company is like that. Samsung, xiaomi, even apple. They dont care what your problem is unless you pay even if it is not your fault.
Welcome to the world darling
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Click to collapse
There is always at least one apologist willing to use this false equivalence, congratulations on being the first!
Now darling, listen to this. I have been buying flagship smartphones from the time that Nokia introduced them in early 2000 and as you can imagine, some of them did develop issues while under warranty. I've experienced after sales support from Nokia, Samsung, Sony, LG, Xiaomi and others. Not one of them has ever denied repairing something that is under warranty. In fact, if we go outside smartphones for a moment, LG replaced an old OLED TV of mine that had damaged electronics free of charge with their new current flagship, despite the fact that the warranty had expired two months earlier.
So yes, big corporations only care about making money. But in that vein, they do have to protect their brand name image as much as they can, since it brings them more customers, and reliable after sales support is a big part of that. That's why when a huge corporation like Oppo bends us over instead of honoring their warranty, we as consumers should make sure that the breach is heard by as many prospective customers as possible instead of glossing it over like you did.
FatherJony said:
There is always at least one apologist willing to use this false equivalence, congratulations on being the first!
Now darling, listen to this. I have been buying flagship smartphones from the time that Nokia introduced them in early 2000 and as you can imagine, some of them did develop issues while under warranty. I've experienced after sales support from Nokia, Samsung, Sony, LG, Xiaomi and others. Not one of them has ever denied repairing something that is under warranty. In fact, if we go outside smartphones for a moment, LG replaced an old OLED TV of mine that had damaged electronics free of charge with their new current flagship, despite the fact that the warranty had expired two months earlier.
So yes, big corporations only care about making money. But in that vein, they do have to protect their brand name image as much as they can, since it brings them more customers, and reliable after sales support is a big part of that. That's why when a huge corporation like Oppo bends us over instead of honoring their warranty, we as consumers should make sure that the breach is heard by as many prospective customers as possible instead of glossing it over like you did.
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Click to collapse
i just speak the truths.
Definitely would have sent it back to banggood at the first sign of an issue.
If it's less than 30 days old, why send it to OnePlus?
Feel for you mate that sounds like crap I've been through myself with eBay/PayPal.
You could maybe have pushed them and stated that you only kept the device because of the advisors advice, so they're mistake has caused you to have further issues and miss your deadline.
For the future, avoid banggood, it's not good, tbh I'd only go via a retailer like your service provider or OnePlus themselves.
Buy for your region, not the Chinese crap, something with a valid warranty, obviously you now know the money saved actually wasn't.
dladz said:
If it's less than 30 days old, why send it to OnePlus?
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Click to collapse
Because my first concern was not to save money, i just wanted to get a working phone faster and i was willing to pay 290 euros which is more than double what i saved by ordering both phones from Banggood. I went to Banggood mainly to get a green Oneplus 8 since i couldn't find one locally and Oneplus had a similar unavailability back then. I just added an Oneplus 8 pro for myself mostly as an impulse buy, as i was rather disappointed with the 9 pro and its sd888 woes.
Should i have researched things a little before pressing buy? Sure, i admit as much in my initial post. But i was promised a warranty from Oneplus and i though that they would honor it like any other major company would.
dladz said:
For the future, avoid banggood, it's not good, tbh I'd only go via a retailer like your service provider or OnePlus themselves.
Click to expand...
Click to collapse
What is certain is that In the future i will avoid Oneplus. Fool me once, shame on you, fool me twice, shame on me. They will not see another cent from me. From now on, it's either a Pixel or a Samsung.
FatherJony said:
Because my first concern was not to save money, i just wanted to get a working phone faster and i was willing to pay 290 euros which is more than double what i saved by ordering both phones from Banggood. I went to Banggood mainly to get a green Oneplus 8 since i couldn't find one locally and Oneplus had a similar unavailability back then. I just added an Oneplus 8 pro for myself mostly as an impulse buy, as i was rather disappointed with the 9 pro and its sd888 woes.
Should i have researched things a little before pressing buy? Sure, i admit as much in my initial post. But i was promised a warranty from Oneplus and i though that they would honor it like any other major company would.
What is certain is that In the future i will avoid Oneplus. Fool me once, shame on you, fool me twice, shame on me. They will not see another cent from me. From now on, it's either a Pixel or a Samsung.
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Click to collapse
Whilst it's not nice to get burnt..I don't see OnePlus as the issue here.
First you should have sent it back to banggood within 30 days.
Plus you got a Chinese phone in the EU..
Most OEMs would say the same.
Your call though. Just think it could have been handled better initially, you live and you learn.
So where are the phones now?
dladz said:
Whilst it's not nice to get burnt..I don't see OnePlus as the issue here.
First you should have sent it back to banggood within 30 days.
Plus you got a Chinese phone in the EU..
Most OEMs would say the same.
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Did you actually read the whole of the OP? My issue is not that Oneplus refused to service a Chinese phone under warranty. My beef is that the replacement display which i bought from the EU service as part of the repair, comes with its own warranty that Oneplus refuses to honor. They admit that it needs to be replaced and that it's under warranty but they just refuse to fix it. You seem hung up on the fact that this is a Chinese model but they could do the same with an older phone, bought locally like my Oneplus 7 Pro, that had its own warranty expired and needed a screen replacement.
If you don't see this as an issue with Oneplus then you must have a very weird definition of the word warranty in your head.
dladz said:
Your call though. Just think it could have been handled better initially, you live and you learn.
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I've never denied that. But two things can happen at the same time, like me handling it poorly and Oneplus refusing to honor its promises.
dladz said:
So where are the phones now?
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As for the phones, the regular 8 is with my sister while the 8 pro is with Oneplus, God knows where.
I'm not hung up on anything. I just know you wouldn't have had these issues if it was bought normally..an EU phone for someone in the EU.
And yes that includes the Chinese variant probably being built to worse standards than the EU / global devices, China allows buildings to be lived in that are falling down! You bought a phone intended for use in that country and it has an issue? Shocker.
You're always going to have problems with an out of region device, you've experienced some of these issues, why on earth would the EU region accept the loss when they have better standards, why do you think they stopped honouring Chinese devices on global warranty?
Like I said you live and you learn..
You probably wont ever buy another out of region device in your life again, that's the learning part.
And I wouldn't blame you.
dladz said:
I'm not hung up on anything. I just know you wouldn't have had these issues if it was bought normally..an EU phone for someone in the EU.
And yes that includes the Chinese variant probably being built to worse standards than the EU / global devices, China allows buildings to be lived in that are falling down! You bought a phone intended for use in that country and it has an issue? Shocker.
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Oneplus themselves have stated multiple times to me that ALL parts used in the 8 pro, except for the mainboard which is different due to different regional bands, are the exact same. All variants are built on the same plants in China.
dladz said:
You're always going to have problems with an out of region device, you've experienced some of these issues, why on earth would the EU region accept the loss even when they have different standards, why do you think they stopped honouring Chinese devices on global warranty?
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You seem to have a hard time with this so let me break it down for you. The current display is faulty. I bought the current display from Oneplus EU. The current display comes with 90 days of warranty from Oneplus EU. Oneplus EU refuses to replace it.
This is not a post about what you think the current state of China is, it's a post about Oneplus refusing to honor a warranty.
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
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Well, thats expected. Why would oneplus service a EU display in a Chinese phone?
Kenora_I said:
Well, thats expected. Why would huawei service a EU display in a Chinese phone?
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I agree.
I'd like them to. But I get why they don't and wouldn't expect them to
dladz said:
I agree.
I'd like them to. But I get why they don't and wouldn't expect them to
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First the Chinese phone is only liable for warranty and service in mainland China and the display is Europe, meaning either he fixed it himself without being careful, most likely damaging something. Or he went to an unauthorised service place to repair it and they screwed it up.
Warranty doesn't apply to people who break the display by not taking precautions. I'm pretty sure every warranty doesn't cover “accidental damages”
Kenora_I said:
First the Chinese phone is only liable for warranty and service in mainland China and the display is Europe, meaning either he fixed it himself without being careful, most likely damaging something. Or he went to an unauthorised service place to repair it and they screwed it up.
Warranty doesn't apply to people who break the display by not taking precautions. I'm pretty sure every warranty doesn't cover “accidental damages”
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? Why are you explaining this to me? I'm fully aware of what's covered and what isn't?
I'm not confused here bud
I'm not the OP, but I think you need to read the OP to understand what's happened..
He didn't change the screen himself, OnePlus did apparently.
dladz said:
? Why are you explaining this to me? I'm fully aware of what's covered and what isn't?
I'm not confused here bud
I'm not the OP.
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Im not explaining it to you, just saying to the OP , I just unconsciously clicked reply as I do in all my posts. Sorry.
Kenora_I said:
Im not explaining it to you, just saying to the OP , I just unconsciously clicked reply as I do in all my posts. Sorry.
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Oh ok. Just click quote on their post mate
dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
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dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
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Want has nothing to do with it. It's not help either. It's a contractual obligation. Those higher standards in the EU you keep mentioning include regulations related to financial transactions and consumer protection. When you pay for a service that also offers warranty, that warranty is part of the product's price. Honoring that warranty isn't optional, in fact not honoring it is illegal. The only reason they did this is that they know that a lawsuit would cost many times more than the phone itself, so most people don't bother.
Constantly trying to change the subject to the origin of the phone is just gashlighting at this point. I was not the one that broke the law and it's not illegal to own a Chinese phone. If Oneplus EU had an issue with that, they could simply deny repairing it, which they absolutely didn't.
dladz said:
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
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The reason was clearly stated. I was reassured by Oneplus EU that the new display would come with its own warranty and i believed they would honor it since as you say, the West has strong standards and such.
dladz said:
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
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Name calling followed by bailing out, classy. No one forces you to participate mate, but if you are not ready for replies that don't agree with your opinions, maybe you should not post them publicly.
Kenora_I said:
Well, thats expected. Why would huawei service a EU display in a Chinese phone?
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Because they (Oneplus EU, not Huawei), put it there as part of a payed service (repair) and because the new display comes with its own 90 days of warranty. Please see the screenshot i posted in the original post.
Oneplus repairs all device variants and would even provide warranty services to all till half a year ago.