Develop Bugs

Make sure you check before you leave the shop...

I'm glad I didn't buy mine online! Well, I ordered online, but picked up in-store.
First one, white. Awesome! Except a small smudgy area of light on the screen, only visible on dark-ish to black backgrounds. Screen fault
I went back into Carphone Warehouse, and they had one white One X left. Yay!
Checked the screen before I left, and it had a dead pixel.
Decided to look at the grey version, and it didn't look awful, so I went for that.
Dead pixel
And another grey one with a dead pixel!
I ended up walking out of the shop with the fifth phone I tried that day - the fourth grey version. That was the first one without any screen issues. They only had two One Xs left in the shop after that. They seemed as pissed off with me at the quality control.
I'm loving the phone - I think it's fantastic - but make sure you spend 20seconds checking the screen if you buy it in-store. Might just save you a lot of hassle.

wilkomints said:
I'm glad I didn't buy mine online! Well, I ordered online, but picked up in-store.
First one, white. Awesome! Except a small smudgy area of light on the screen, only visible on dark-ish to black backgrounds. Screen fault
I went back into Carphone Warehouse, and they had one white One X left. Yay!
Checked the screen before I left, and it had a dead pixel.
Decided to look at the grey version, and it didn't look awful, so I went for that.
Dead pixel
And another grey one with a dead pixel!
I ended up walking out of the shop with the fifth phone I tried that day - the fourth grey version. That was the first one without any screen issues. They only had two One Xs left in the shop after that. They seemed as pissed off with me at the quality control.
I'm loving the phone - I think it's fantastic - but make sure you spend 20seconds checking the screen if you buy it in-store. Might just save you a lot of hassle.
Click to expand...
Click to collapse
I think you're what they call a nightmare customer
90% of phone users wouldn't know what a dead pixel is, let alone look for it.
Sent from my HTC One X using xda premium

If I noticed a dead pixel it would drive me crazy. Id have to take it back as well.
Sent from my HTC Desire S using XDA

You know that display manufacturers specify that a certain NUMBER of pixels must've failed before the screen is classed as failed don't you? I suppose they don't tell the sales monkeys that!

Brac20 said:
If I noticed a dead pixel it would drive me crazy. Id have to take it back as well.
Sent from my HTC Desire S using XDA
Click to expand...
Click to collapse
Haha same, the dark burn-like marks on some S2s (like mine ; I read that its actually the adhesive they use).
But thanks op, I was going to get mine online but CPW it is... nothing like annoying them right
Sent from my GT-I9100 using xda premium

Ha! I think if they see me walk into the store again they'll probably run away.
They were great about it though - I knew some manufacturers have a certain threshold when it comes to returns and dead pixels, but I said, "if it was a £60 phone, I wouldn't be too bothered, but for £500 I want all pixels present & correct!"
No-one tried to argue that it was a minor issue, so fair play to the CPW chaps. For me, dead pixels are maddeningly annoying - once you've seen one you can't un-see it. Just thought I'd post a heads-up in case people were buying in a shop and not checking the screen first.

I won't be able to get the amount of cash back on the deal I want if I go into a store.. which pretty much means no quality control for me. I have always done it, with my HD2, Desire and my SGS. Got to do it though! There's nothing worse than watching a film, gets to a dark scene and theres some red dot sitting there staring at you Especially if your One X is going to be your precious for the next few years

First one i got had a dead camera now i have a white one everything is fine.
Gesendet von meinem HTC One X mit Tapatalk

I got mine a few days ago and lo and behold I have a dead pixel in the top left hand corner of the screen.
I have tried all the pixel fixing Apps to no avail.
Contacted Handtec and now am awaiting their reply. Fingers crossed I get a replacement quickly as I have now given my old desire away.
Rob

I will buy mine in a Swisscom shop (I already have a contract but I'm able to choose my phone "later" to get a discount). I ask myself if they will be as understanding as other shops. I mean - they already got the contract signed, they couldn't care less if the phone was bad or not - they don't make that much money anyway as I will get it for around 250-300CHF. I will wait for some more weeks I think and probably also ask them if I can test it directly in the store and whether they would replace it or not and probably also explain why I am that cautious (many reports of faulty devices on the interwebz). Let's hope for the best!

Ruudfood said:
You know that display manufacturers specify that a certain NUMBER of pixels must've failed before the screen is classed as failed don't you? I suppose they don't tell the sales monkeys that!
Click to expand...
Click to collapse
One is my minimum. Don't accept mediocrity.
Sent from my Galaxy Nexus using xda premium

eallan said:
One is my minimum. Don't accept mediocrity.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
One is my maximum. It's a freaking £500 phone..

I have to order online if i want a good deal
£26 a month compared to £36 at the store
Sent From My HTC sensation (desire with rcmix s )

Well, buying off the Internet has its advantages too, thanks to the Distance Selling Regulations, with regards to the Cooling Off Period. It states that if you haven't met the seller face to face, and you're not happy with the goods, you have the right to change your mind within 7 days of receiving it. Notify them in writing (email is good) and send it back. Know your rights people.

Just received mine today and one dead pixel, in the middle of the screen!
Phone up O2, they are sending a brand new phone to my local O2 store on Thursday, take my faulty one day old HTC One X to them tomorrow.
If this replacement has or develops a faulty screen I shall be taking it back, cancelling my contract and demanding a full refund for the upfront payment!
Cannot believe I have him mine last then 24 hours and a screen fault has occurred!
@BeciMester regarding this post with the cooling off period. (Cannot post links because of eight post rule)
If it goes over the 7 day period and the fault appears again, am I entitled to cancel my contract and receive the refund or will I be fully tied in then stuck in the loop if/when other replacements start acting up?
If that is the case then I may just cancel tomorrow and wait for the S3. I cannot be doing with a scenario like wilkomints has had/having, I would be on the verge of killing someone!

Yea wtf. Dead pixel? Need burrier and all
Sent from my HTC One X using Tapatalk 2

ajftl said:
Yea wtf. Dead pixel? Need burrier and all
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Sorry, did not understnad that. Burrier?

I think that "burrier" is supposed to mean "undertaker"

Been contemplating sending mine back due to the battery life but when I read things like this I realise it's best I wait it out for the OTA.
My phone is perfect from a hardware point of view. No yellow taint, no dead pixels, no creaking or rattling.
Unfortunately I don't have the luxury of just going into a shop because I bought online. :-(

Arthur Hucksake said:
Been contemplating sending mine back due to the battery life but when I read things like this I realise it's best I wait it out for the OTA.
My phone is perfect from a hardware point of view. No yellow taint, no dead pixels, no creaking or rattling.
Unfortunately I don't have the luxury of just going into a shop because I bought online. :-(
Click to expand...
Click to collapse
don't send it back! if its perfect!
things will improve with OTA, if not you can later improve things with root

[Q] Once bitten twice shy - should I get the S3?

HTC One X owner from India..big fan of HTC products..until now.
After several weeks of careful deliberation I decided to buy the infamous HTC One X, brushing aside the wide variety of build defects being reported all over the internet.
The first time around I discovered the damned WiFi issue and immediately got a DOA certificate from HTC. Got my replacement HOX this Saturday, a brand new piece, and foolishly enough I didn't check the phone at the store. I also had the option of buying an S3 but decided to settle with a HOX (because of my loyalty to HTC)
Later I realized that the display has a big yellow spot on the top and a glaring black spot (both clearly visible on a white background) right in the center of the screen. Rushed back to the store and got another DOA certificate.
My dilemma is - should I trust HTC the third time around? I really want to, despite the nightmare I have faced, but is it worth it? Should I just get the freaking S3?

You should stick with HOX in my opinion you were just extremely unlucky on the first two, if you're used to HTC phones you are going to miss a lot of features and sense if you go for the S3.

silenced3 said:
HTC One X owner from India..big fan of HTC products..until now.
After several weeks of careful deliberation I decided to buy the infamous HTC One X, brushing aside the wide variety of build defects being reported all over the internet.
The first time around I discovered the damned WiFi issue and immediately got a DOA certificate from HTC. Got my replacement HOX this Saturday, a brand new piece, and foolishly enough I didn't check the phone at the store. I also had the option of buying an S3 but decided to settle with a HOX (because of my loyalty to HTC)
Later I realized that the display has a big yellow spot on the top and a glaring black spot (both clearly visible on a white background) right in the center of the screen. Rushed back to the store and got another DOA certificate.
My dilemma is - should I trust HTC the third time around? I really want to, despite the nightmare I have faced, but is it worth it? Should I just get the freaking S3?
Click to expand...
Click to collapse
Lol had the same dilemma after my first HOX had the screen flex issue.
But samsung service sucks here so i decided to give HOX another go, Fortunately for me the replacement seems perfect with only the rattle sound being an issue/, But i heard its quite normal in all smartphones so i am happy now
get another HOX you wont regret it.

It's a no brainer.. the S3 sucks....

hmmm
i just love sense too much... i'd try again.
i'm an htc-addict.
but: you have to make this choice, we can't help you. why don't you try a S3 in store and see if you like it?

go into the store and get a third one..and before you do read this thread so you know what to look out for so you get the perfect one
silenced3 said:
HTC One X owner from India..big fan of HTC products..until now.
After several weeks of careful deliberation I decided to buy the infamous HTC One X, brushing aside the wide variety of build defects being reported all over the internet.
The first time around I discovered the damned WiFi issue and immediately got a DOA certificate from HTC. Got my replacement HOX this Saturday, a brand new piece, and foolishly enough I didn't check the phone at the store. I also had the option of buying an S3 but decided to settle with a HOX (because of my loyalty to HTC)
Later I realized that the display has a big yellow spot on the top and a glaring black spot (both clearly visible on a white background) right in the center of the screen. Rushed back to the store and got another DOA certificate.
My dilemma is - should I trust HTC the third time around? I really want to, despite the nightmare I have faced, but is it worth it? Should I just get the freaking S3?
Click to expand...
Click to collapse

Thanks guys..well the unanimous opinion here seems to be in favor of the HoX. I am quite keen to give HTC one more shot so I've decided to wait till a new batch comes in (the one that gave me trouble was the SH24LW). I have also written to HTC Asia customer grievances. Let's see what they have to say about it.
The funny thing is when I went to the service center today I met 4 people there with issues ranging from WiFi to overheating and display problems. I spoke to these folks and they were all intermediate to advanced users. What I really feel enraged about is the fact that an average or novice user who buys this device is never going to notice all these issue and end up owning a substandard product that's going to give him problem in the longer run.
Its not everyday you buy such an expensive device and the least you would expect is to get some promise of quality from a global giant like HTC.

Goku80 said:
go into the store and get a third one..and before you do read this thread so you know what to look out for so you get the perfect one
Click to expand...
Click to collapse
You see the problem here is that you have to buy the device first before you can break the seal and have a look inside.. and once you do that you inadvertently end up buying the device.. which means if theres a defect you go to the service center, which is about 10 miles from the store, and get a DOA certificate.. then come back all the way round and replace the phone. My cost of ownership of this phone has already surpassed the original price by 50$. Not to mention the 2 days of productivity lost at work!

BigFatTony said:
i just love sense too much... i'd try again.
i'm an htc-addict.
but: you have to make this choice, we can't help you. why don't you try a S3 in store and see if you like it?
Click to expand...
Click to collapse
I did try the S3 the first time I went to buy the HoX and I didnt like it one bit. It crossed my mind when I went back to the store to get my first replacement and I had a look at the S3 for a good 20 minutes before walking out with another HoX. Now I have another chance so I just wanted everyone's opinion here.
Thanks!

silenced3 said:
You see the problem here is that you have to buy the device first before you can break the seal and have a look inside.. and once you do that you inadvertently end up buying the device.. which means if theres a defect you go to the service center, which is about 10 miles from the store, and get a DOA certificate.. then come back all the way round and replace the phone. My cost of ownership of this phone has already surpassed the original price by 50$. Not to mention the 2 days of productivity lost at work!
Click to expand...
Click to collapse
do you not have the seven day return policy? so say if you are not happy with the handset you got that 7 day window to return it?
that is what we have over here in the UK and makes life a lot easier specially for those who can not make their mind up.
anyways you can still use the guide and ask these questions at the store were you purchase the phone and that way you can have a peace of mind about it if the employees are helpful that is and answer your questions

Goku80 said:
do you not have the seven day return policy? so say if you are not happy with the handset you got that 7 day window to return it?
that is what we have over here in the UK and makes life a lot easier specially for those who can not make their mind up.
anyways you can still use the guide and ask these questions at the store were you purchase the phone and that way you can have a peace of mind about it if the employees are helpful that is and answer your questions
Click to expand...
Click to collapse
Unfortunately, we enjoy no such privilege here. The store just retails the product and if you face a problem you have to approach the manufacturer directly.
As for asking questions at the store - here's an interesting story for you. When I informed the salesman about the overheating problem he asked me to use headphones instead
Then I showed him the display issue and he asked me not to open apps with a white background. At the HTC service center I overheard the engineer tell a customer that he cant use headphones other than the ones bundled with the phone otherwise the phone's warranty will be voided. I gave him such a look that he mellowed down and gave up on that logic.

silenced3 said:
Unfortunately, we enjoy no such privilege here. The store just retails the product and if you face a problem you have to approach the manufacturer directly.
As for asking questions at the store - here's an interesting story for you. When I informed the salesman about the overheating problem he asked me to use headphones instead
Then I showed him the display issue and he asked me not to open apps with a white background. At the HTC service center I overheard the engineer tell a customer that he cant use headphones other than the ones bundled with the phone otherwise the phone's warranty will be voided. I gave him such a look that he mellowed down and gave up on that logic.
Click to expand...
Click to collapse
now that is an interesting story. you should keep me posted with what decision you go for then my friend.
i can say so far that i might of had 3 replacements but those 3 phones i never had any issues with regarding wifi or signal issues.

Goku80 said:
now that is an interesting story. you should keep me posted with what decision you go for then my friend.
i can say so far that i might of had 3 replacements but those 3 phones i never had any issues with regarding wifi or signal issues.
Click to expand...
Click to collapse
Ain't giving up just yet. Will keep you posted on the latest. Thanks for your tips.

silenced3 said:
Ain't giving up just yet. Will keep you posted on the latest. Thanks for your tips.
Click to expand...
Click to collapse
no probs...hope you go for the one x mate as this phone is a beauty...once you get a perfect one which after a few months now the QC should be better you will just be amazed by the screen

This is India dude..I wouldn't be surprised if the engineers at the service center are unaware of even the screen resolution of one x..happened with me at Samsung's service center..guy told me that s2 n Note have exactly the same resolution..so don't rely on their judgement..just check that the phone is from the latest lot ie either HT25 or 26 or SH series..I would recommend that u go with HT series which stands for manufactured in Taiwan..mine is a real early Taiwan build of March and its flawless in every department..
Sent from my HTC One X using xda premium

Go the S3. Had all 3 versions and never had to return one.
Sent from my GT-I9300 using xda premium

LakshayX said:
This is India dude..I wouldn't be surprised if the engineers at the service center are unaware of even the screen resolution of one x..happened with me at Samsung's service center..guy told me that s2 n Note have exactly the same resolution..so don't rely on their judgement..just check that the phone is from the latest lot ie either HT25 or 26 or SH series..I would recommend that u go with HT series which stands for manufactured in Taiwan..mine is a real early Taiwan build of March and its flawless in every department..
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Both phones were SH24. Didn't find a single SH25/26 here (Bombay) let along a HT.

Me too using ht version and I am from India . Just go for one more hox . You will get a good one. My prayers for you.
Gs3 sucks , I had given a try. Even if you buy s3 you will sell it . Even faulty hox is better than the proper s3.
You will get good one.
Sent from my HTC One X using Tapatalk 2

My first android phone I have been lucky the only thing I can find wrong with mine is that it makes a hissing noise when recording in 1080p I just turn off stereo and records fine no hiss. If I was in your shoes 2 faulty devices I would diff go for the sgs3 that many f ups is unexceptable
Sent from my HTC One X using xda premium

silenced3 said:
Thanks guys..well the unanimous opinion here seems to be in favor of the HoX. I am quite keen to give HTC one more shot so I've decided to wait till a new batch comes in (the one that gave me trouble was the SH24LW). I have also written to HTC Asia customer grievances. Let's see what they have to say about it.
The funny thing is when I went to the service center today I met 4 people there with issues ranging from WiFi to overheating and display problems. I spoke to these folks and they were all intermediate to advanced users. What I really feel enraged about is the fact that an average or novice user who buys this device is never going to notice all these issue and end up owning a substandard product that's going to give him problem in the longer run.
Its not everyday you buy such an expensive device and the least you would expect is to get some promise of quality from a global giant like HTC.
Click to expand...
Click to collapse
This is a One x forum, of course the unanimous opinion is going to be in favor of the One X. I always tell people who ask which one they should pick that they should base their choice on what they prefer in their phone. Both are the best on the market right now but depends if you like slcd screens or AMOLED technology, if you need a lot of storage, if you're attracted to the beautiful body of the phone, sense or touchwiz, battery life ect... You search what you want in your phone and pick which one to go with.
---------- Post added at 07:46 PM ---------- Previous post was at 07:44 PM ----------
Goku80 said:
no probs...hope you go for the one x mate as this phone is a beauty...once you get a perfect one which after a few months now the QC should be better you will just be amazed by the screen
Click to expand...
Click to collapse
I do agree on this, lots of users had/ have issues with the one x, I happen to be one of the lucky people without any issues whatsoever and its been great. But again both phones are great so just make sure you know what you're looking for in a phone OP.

[Q] Is the HTC One X fixed yet?

Simple question because i'm fed up waiting. Is the HTC One X fixed yet? Carphone wearhouse have recalled the phone and are not selling it anymore, and apparently more retailers will follow. HTC cant admit they made a mistake and the hardware is broken. I'm not willing to get the galaxy s3 because that has many faults too, and i want an htc phone. I also cant think of a compromise to any of these phones though.
So, is it fixed? Any official statement? Thanks in advance. Im in bed ill so i'll be slow with replys lol.
DM

blooming rumors tbh,
look at the cpw website and you will clearly see they are still available.
mine is a release day version and ive had no problems, until cpw make a statement or someone gets a recall notice i would take it with a pinch of salt, probo samsung marketing department again lol.

go instore tell the assistants there your worries and ask to check the phone there and then before you get it...nothing wrong with the latest batches now and much better to get this phone instead of the s3 mate

I got mine from CPW and it wasn't recalled - it's been perfect

I asked in two different stores CPW on the phone, and unfortunately only had batches from April. Still I'm waiting until I buy this phone

I'm still very sceptical about the One X. I don't want to blow near £500 on a glitchy, faulty device. Any more updates? Sounds like it's STILL having problems. It's a disaster phone.

Delusphere said:
I'm still very sceptical about the One X. I don't want to blow near £500 on a glitchy, faulty device. Any more updates? Sounds like it's STILL having problems. It's a disaster phone.
Click to expand...
Click to collapse
CPW customer here,
Launch day, an old HT23 Model
No issues, never had any.
Sent from my HTC One X using XDA Premium HD app

i have hox since 3/06 and it works perfectly! don't have any problem! ht24

Best Phone Ever!!! If you aint got One(X) yet you're missing out!!! Sense 4.1, smooth as silk! Ive had mine since the sh23 batch and it works fine and always has.

disaster, lol, did sammy say that? cause this phone is king of the android mountain, dont know what u been smoking
Sent from my HTC One X using Tapatalk 2

Delusphere said:
I'm still very sceptical about the One X. I don't want to blow near £500 on a glitchy, faulty device. Any more updates? Sounds like it's STILL having problems. It's a disaster phone.
Click to expand...
Click to collapse
I agree, my advice, get it IF you can return it without a hassle just in case. It is a great phone (best screen ever, way better than iphone 4s screen).
However, I had wifi problems and a cracked screen due to a high noise, lots of scratches on the screen which I've never had on my previous gorilla glass phones.

KLUVJ said:
disaster, lol, did sammy say that? cause this phone is king of the android mountain, dont know what u been smoking
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Haha, no lol. Yeah, I agree, it's the best phone you can get right now, when it's not riddled with problems that make it unusable. I loved it when I had it. That's why I'm finding it hard to get a replacement.
Garoto1973 said:
I agree, my advice, get it IF you can return it without a hassle just in case. It is a great phone (best screen ever, way better than iphone 4s screen).
However, I had wifi problems and a cracked screen due to a high noise, lots of scratches on the screen which I've never had on my previous gorilla glass phones.
Click to expand...
Click to collapse
If I buy it again soon, I'll probably get it out of a store, and not online because sending it back is a hassle, and too time consuming. And it usually costs me for P&P (which is usually refunded, but a pain).

Decided after a lot of thought that I'd prefer the Galaxy S3. It seems to have better audio and other features I prefer over the HTC One X. I think the HTC One X is both a pinnacle and nadir.

Well played, well played, indeed

My 10th replacement phone.

Ok,
I just to share my pain with you guys. I keep reading you guys on the HOX update thread. I reckon by the time I get a phone without fault, it'll come with Jellybean straight out of the box.
I'm with Carphone Warehouse.
They are brilliant at arranging a swap. But, not so good at sending me a working phone it seems. I'll spare you the details about the issues, but they have all been genuine.
Spoke to a manager today, who said to send the phone to their office, and they will have a look at it. And they will inspect my replacement before they send it out.
However, I'm on the second month of my new contract now, and it's basically 2 months without the phone I ordered. I don't see the point in kicking off over the phone, as most of the time, they don't really have the authority to do much. Plus, it's no good for the blood pressure if you end up arguing with a jerk.
Far better to take your time and write a letter to head office, spelling out all the issues, the timeline and what you want as a resolution. And then sleep on it. Edit it, and sleep on it again before sending it.
If you were me, what would you ask them for? (apart from a working phone, but hopefully that is in the bag if they truly are going to inspect it)
I don't mind stupid comments as long as you give a sensible one as well. I could do with some light relief.

If you were me, what would you ask them for?
a galaxy s3 and be done with it, flawless first time
oh and it being a better phone will be a bonus to
it took me 3 one x's to get a decent one, gave that to the missus and got a gs3, its a much better phone

Your 2 months line rental back at a minimum
Sent from my VegaComb using XDA Premium HD app

If you just want a phone ask if you can swap for a gs3(I had this option and didn't go for it because I don't find the gs3 better than the one x). If you still want a one x, let then let you pick it up in-store, maybe let you into the store room and puck the box personally. Even say if you can get the one x+ for free when it comes out
Sent from my HTC One X using xda premium

oliseo said:
Ok,
I just to share my pain with you guys. I keep reading you guys on the HOX update thread. I reckon by the time I get a phone without fault, it'll come with Jellybean straight out of the box.
I'm with Carphone Warehouse.
They are brilliant at arranging a swap. But, not so good at sending me a working phone it seems. I'll spare you the details about the issues, but they have all been genuine.
Spoke to a manager today, who said to send the phone to their office, and they will have a look at it. And they will inspect my replacement before they send it out.
However, I'm on the second month of my new contract now, and it's basically 2 months without the phone I ordered. I don't see the point in kicking off over the phone, as most of the time, they don't really have the authority to do much. Plus, it's no good for the blood pressure if you end up arguing with a jerk.
Far better to take your time and write a letter to head office, spelling out all the issues, the timeline and what you want as a resolution. And then sleep on it. Edit it, and sleep on it again before sending it.
If you were me, what would you ask them for? (apart from a working phone, but hopefully that is in the bag if they truly are going to inspect it)
I don't mind stupid comments as long as you give a sensible one as well. I could do with some light relief.
Click to expand...
Click to collapse
I would wonder why I wouldn't ask for a different phone after the third or fourth time.
Edit: Just pulled up reviews for CPW. They kinda suck if you look at their reviews. Perhaps it's not the phone, but who you've gotten 10 phones from.

apallohadas said:
I would wonder why I wouldn't ask for a different phone after the third or fourth time.
Click to expand...
Click to collapse
Yes, they did offer me the SG3.
I don't like the screen. Nor the dialler. Or the design.
As for why I different ask for a different phone.
Kind of like those situations where you're waiting for a bus. And you've been waiting that long, you could have walked, but didn't, because you knew the next one would be here in a minute.
I've spoken to them, and if they don't send me out a working phone, without flaws, then I will be getting an SG3.
(but then, whose to say I won't have the same issues with the SG3!! I might just be one of those really unlucky SOB's...)
I mean, given probability, you would have thought that by the 8th one, I would have got a working one.
What I don't want to do, is end up over on the SG3 forum, with the same title, except it saying
My 10th replacement SG3.
And 4 months into my contract.
Yes, you're right. Definitely the 2 months line rental.

You have my sympathy, it took me 4 replacements on the 3 network to get a usable phone and I thought I had it bad, you're doing well not to lose it, sounds like Carphone Warehoue are being decent at least with swapping them out each time rather than a repair.
Then again, with 3 i'm still on 1.28 with bugs galore so it's still not 100%. I would definitely be asking for the 2 months back as you haven't had the benefit of the service you're paying for. I really would have thought HTC would have these problems sorted by now, I'm very surprised.
I would probably at this point even ask for a refund, hold out a month or two and maybe either try again or opt for another phone if something else you fancied came along.
If they are going to check out the new replacement first, maybe give them this chance and then consider your options. Good luck!

@Op,
10 new replacements in 2 months does make me think your story is crap, that's how I see it.

Laurentius26 said:
@Op,
10 new replacements in 2 months does make me think your story is crap, that's how I see it.
Click to expand...
Click to collapse
I'd have gone through two. Maybe three. But ten? Unless there was a bad run and CPW got all of them the odds of getting that many defective devices in a row are astronomical. Early in the launch when the One X was at its worst the "perfect vs. non-perfect poll" showed 70% declared perfect by their owners. Out of ten that's seven that were fault free. OP, you seem to have bad karma with the One X. I'd suggest not tempting the gods any longer and finding a substitute.

I also say total crap,
Carphone warehouse wouldn't even replace it 10 times, they would have offered a different phone or scrapped the contract long before now.
I've had one HOX, (release day 5th april)
The one I'm using now is the same phone, it's faultless.
Oh, and I got it from Carphone Warehouse.
Sent from my HTC One X using Tapatalk 2

Laurentius26 said:
@Op,
10 new replacements in 2 months does make me think your story is crap, that's how I see it.
Click to expand...
Click to collapse
So true :good:
Op hasn't mentioned what the "fault or flaw" is that he has experienced. Utter Bull crap if you ask me.
I feel so sorry for htc...because of these people that send their phones back for a creaking screen or flashing lcd's bla bla bla. It is breaking htc to the point of needing a bail-out from the Taiwanese Banks!
I've owned my One X since May and experienced all of the bugs that have been discussed in these forums but I never gave up on her, she's been wonderful to me. Luckily I don't have any hardware defects and accept that she is what she is a hot & sexy and occasionally sometimes difficult to be with. But I love my One X to the end.
Sorry for the rant but really come on 10 returns?? Why didn't you switch service providers after the 3rd return? And next time tell us what flaw's you were experiencing other wise we'll just think you're talking utter crap...end

Well I have just received my fifth replacement (First four because of GPS issues), and this one I found, to my dismay, has a faulty touch screen. I.e. the top third of the screen doesn't register any touch, and I can't drag notification bar down, or search for apps in Play Store etc etc.
This one was FROM HTC.... ugh

Wow 10 replacements does sound bad indeed. Maybe you are just to picky, or they keep sending you the same phone
i got mine since it came out. The only problem with it is the creacking on the left side. It does seem annoying sometimes but not enough to start bugging htc or complain about sh*t quality. I love my phone as it is. Theres nothing perfect in this world

tadas_max said:
Wow 10 replacements does sound bad indeed. Maybe you are just to picky, or they keep sending you the same phone
i got mine since it came out. The only problem with it is the creacking on the left side. It does seem annoying sometimes but not enough to start bugging htc or complain about sh*t quality. I love my phone as it is. Theres nothing perfect in this world
Click to expand...
Click to collapse
Yea mine also seems to have that issue and the light leak at the bottom on a black screen, but it's not enough for me to send it back. I only had one issue with the phone after I got it and that was a faulty SIM card, but my Service provider, MTN Just swapped it the next day. I love my phone and am running JB ROM now. it makes all the difference. 10 swaps seems like a picky user or you must have been a terrible person in your previous life.

Maximus78 said:
So true :good:
Op hasn't mentioned what the "fault or flaw" is that he has experienced. Utter Bull crap if you ask me.
I feel so sorry for htc...because of these people that send their phones back for a creaking screen or flashing lcd's bla bla bla. It is breaking htc to the point of needing a bail-out from the Taiwanese Banks!
I've owned my One X since May and experienced all of the bugs that have been discussed in these forums but I never gave up on her, she's been wonderful to me. Luckily I don't have any hardware defects and accept that she is what she is a hot & sexy and occasionally sometimes difficult to be with. But I love my One X to the end.
Sorry for the rant but really come on 10 returns?? Why didn't you switch service providers after the 3rd return? And next time tell us what flaw's you were experiencing other wise we'll just think you're talking utter crap...end
Click to expand...
Click to collapse
Well just so you know HTC/retailers/carriers dont just keep the returned phones. They resell them to other customers in different manners depending on how honest the party is. HTC is having financial problems because people just dont buy their phones to begin with. I just started working at a phone store and the people there push the SGS3 like crazy and customers just ask about IP4S )
And just because you like the ideal design/ concept/ the brand doesnt make the messy production acceptable. Idk about other major Android phone releases, but I've seen so many people who had to swap A COUPLE OF times just to get a decent one. That was a bit shocking. And I've seen people who claimed to have a perfect handset in the beginning now have issues with the wifi-antenna. SO just a reminder for those of you HTC police, before chastising the disgruntled customers, think about karma. Your perfect phones may be the next one in the line to be sent back to customer service and I'll be eagerly waiting for the story about your experience with HTC repair, especially those you that live in the UK.
PS: Just to say preemptively that Im not a Samsung/ Apple/ Sony fan boy. HTC is still my most favourite Android manufacturer but that doesnt mean I need to suck up to their horrendous quality control.

i call bull **** 10 phones u are either the unluckiest person alive or your trolling

Please, I wanna c a picture of ur face. Please.
Enviado desde mi HTC One X

@ averygagaanroid I totally agree with you.
My personal experience with htc thus far has been exceptional and the three gorgeous phone's I've owned from them in the last 5-6 years have been a Hero, Desire and One X and yes a have found bugs but I was patient enough and now I still have these perfect working phone's now.
I only hope that htc pull's through these hard times and comes out stronger because I will be buying my next phone from htc in the next 18 months.
What network are you working for?

Maximus78 said:
@ averygagaanroid I totally agree with you.
My personal experience with htc thus far has been exceptional and the three gorgeous phone's I've owned from them in the last 5-6 years have been a Hero, Desire and One X and yes a have found bugs but I was patient enough and now I still have these perfect working phone's now.
I only hope that htc pull's through these hard times and comes out stronger because I will be buying my next phone from htc in the next 18 months.
What network are you working for?
Click to expand...
Click to collapse
Optus and Virgin in Australia.

i work at CPW, please P/M me a customer number or transaction number for any of the 10 exchanges so that i can confirm/refute your claims for all these fine people

T-a mobile gives me a hard time....

The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...

Funny never ever ever had a problem returning a phone with in the 14 days
also they will do that if you returned it a time or 2 already it cost the store money each time you do and exchange
also if your a PITA customer lol they will give you a hard time just for the fun of it

It cost the store money end of the day its business

Yeah and I believe their personal statistics (or the store's) are marred due to returns and exchanges.

helikido said:
The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...
Click to expand...
Click to collapse
I've seen you post about this type of thing in a couple of different places. I think you're being too picky. I think it's very unlikely 3 G3s in a row had problems.

bigkevbosky said:
I've seen you post about this type of thing in a couple of different places. I think you're being too picky. I think it's very unlikely 3 G3s in a row had problems.
Click to expand...
Click to collapse
The first one had a minimal visible digitizer with a nice toned display. But it had backlight bleeds on the edge. The second one was just completely washed out with an extremely visible digitizer that it was just exchanged on the spot. The third one I had no choice but to keep, but the digitizer was not as visible and the display still had a yellow tint compared to the original.
If you ask me for $600 I have all the right to exchange the phones all the way until I final have a good one without any physical flaws.

Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol

This is more lg's problem. Perhaps you should take it up with them instead of the middle man I bet you would actually get somewhere.

sweets55 said:
Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol
Click to expand...
Click to collapse
That was the first one. The second one was exchanged again on the spot for an obvious faulty display.
ThePagel said:
This is more lg's problem. Perhaps you should take it up with them instead of the middle man I bet you would actually get somewhere.
Click to expand...
Click to collapse
What are my chances of actually getting a good phone with LG vs T-mobile?

I hate the fact that all the gray colors on my G3 have a yellow tint to them now. Man this kinda blows. Even with I use trickster mod.

helikido said:
That was the first one. The second one was exchanged again on the spot for an obvious faulty display.
What are my chances of actually getting a good phone with LG vs T-mobile?
Click to expand...
Click to collapse
If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing

helikido said:
The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...
Click to expand...
Click to collapse
I can consider myself very lucky for owning a flawless unit then.

I know if you came in to my store and tried that you would have gotten turned way and told to take it up with LG since we would have allowed you 1 exchange NOT 2 or 3

ThePagel said:
If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing
Click to expand...
Click to collapse
Think you have to send your phone to LG so you would need another phone. I don't think it's a quick process and I doubt they look over the phone with a magnifying glass to see the slightest thing wrong if it's even wrong. I guess worth a shot. If it was me I would've just returned it and got a different phone or wait a month and try again.

sweets55 said:
Think you have to send your phone to LG so you would need another phone. I don't think it's a quick process and I doubt they look over the phone with a magnifying glass to see the slightest thing wrong. I guess worth a shot. If it was me I would've just returned it and got a different phone or wait a month and try again.
Click to expand...
Click to collapse
Yeah it will take a week at the minimum to get the new phone more likely 2 - 3. I would have done the same thing as you and got the m8 or s5. Luckily I got a great phone and didn't need to.

sweets55 said:
Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol
Click to expand...
Click to collapse
Do you have the G+ link for that?
Sent from my LG-D851 using Tapatalk

This thread reminds me about being on MacRumors and people talking about how they had returned like seven iPads until they got one that didn't have one of the several ridiculously impossible to notice defects.
This is why I'm glad I don't work retail any more. It made me wish there was a policy to be allowed to slap customers for being absurd.

CheesyNutz said:
I know if you came in to my store and tried that you would have gotten turned way and told to take it up with LG since we would have allowed you 1 exchange NOT 2 or 3
Click to expand...
Click to collapse
I know if you tried to do that with me I would be sure to put you in a very very tough position when it comes to your job. If you sell me something, it better be as damn good as it was advertised. If you exchange a faulty product, it better be better and not WORSE than the one I just had.
ThePagel said:
If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing
Click to expand...
Click to collapse
Yes but the problem is that with LG I have to send in the phone. That's something I cannot afford to do since I have no spare phones. Can they not just send me a unit and then I ship mine back?
SomeGuyDude said:
This thread reminds me about being on MacRumors and people talking about how they had returned like seven iPads until they got one that didn't have one of the several ridiculously impossible to notice defects.
This is why I'm glad I don't work retail any more. It made me wish there was a policy to be allowed to slap customers for being absurd.
Click to expand...
Click to collapse
If you can not see the flaw, you must be blind. Sorry. But the display models and the first G3 I had where all cooler than the one I currently have...by a good margin. So no, its a very VISIBLE flaw. Well I wouldn't call it a flaw, but out of the ordinary characteristic.

helikido said:
I know if you tried to do that with me I would be sure to put you in a very very tough position when it comes to your job. If you sell me something, it better be as damn good as it was advertised. If you exchange a faulty product, it better be better and not WORSE than the one I just had.
Yes but the problem is that with LG I have to send in the phone. That's something I cannot afford to do since I have no spare phones. Can they not just send me a unit and then I ship mine back?
If you can not see the flaw, you must be blind. Sorry. But the display models and the first G3 I had where all cooler than the one I currently have...by a good margin. So no, its a very VISIBLE flaw. Well I wouldn't call it a flaw, but out of the ordinary characteristic.
Click to expand...
Click to collapse
Indecision on the definition of flaw? I think you need a new hobby...this phone thing doesn't seem to be working out for you.
Sent from my amazing LGG3!

wideasleep1 said:
Indecision on the definition of flaw? I think you need a new hobby...this phone thing doesn't seem to be working out for you.
Sent from my amazing LGG3!
Click to expand...
Click to collapse
Got plenty of hobbies, and this phone thing worked out with me for 5 years just fine.