Develop Bugs

[Q] WTH Sprint?? *Cracked Screen*

So last night I dropped my launch day EVO and cracked it. Brought to independent store just now and they said they can't fix it. Told to go to corporate store or file insurance.
CS guy on phone with Sprint told me it wasn't physically possible to change screen...lying &*&^(*&.
I DO NOT WANT REFURB!! Just my screen fixed! Will the corporate store do this or will I get runaround again???

i took my phone to a corp store when it had white spots on the screen. in about 45 mins i had my phone back with a new screen and cover installed

Corp store will be the same unfortunately. Ill fix it if you're from south Texas
Sent from my PC36100 using XDA App

Your not getting a run around. Sprint no longer fixes screens.
Sent from my PC36100 using XDA Premium App

Better watch out I hear the stores in texas will steal your sense, lol! J/k
Sent from my PC36100 using XDA App

detcup4evr said:
Better watch out I hear the stores in texas will steal your sense, lol! J/k
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
lol.....I remember that thread. Funny stuff.
OP: I'm looking at my cracked screen right now. I actually started a similar thread recently because I couldn't find the housing anywhere but found it minutes after I posted the thread. I bought this for $34 including Priority Mail:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=220671323934&ssPageName=STRK:MEWNX:IT
I bought this for $25 shipped so I can replace this at the same time and have my phone looking new again:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=190476872380&ssPageName=STRK:MEWNX:IT
And I plan on following this to do it myself:
http://www.youtube.com/watch?v=hwDysxiiYu8
It's costing me $40 less than my deductible with Asurion and I also don't want a refurb nor do I want to start over with my phone. The digitizer comes with peelable tape and the adhesive already on it, so no mission there. If you feel like this is something you can do, then here's something to think about.

aimbdd said:
Your not getting a run around. Sprint no longer fixes screens.
Click to expand...
Click to collapse
Yep. Broken screens can only be handled by Asurion, who doesnt fix phones, they replace them. If you dont want a different phone, then dont drop it.

sitlet said:
If you dont want a different phone, then dont drop it.
Click to expand...
Click to collapse
This is true...they won't do anything for me. I went to corporate store and they won't budge. I am really mad. Terrible (change in) policy for Sprint especially since I KNOW they were replacing screens not too long ago and I was told my screen could be replaced with TPE in the past. All of a sudden I can't.
I have apps in development/testing on my phone and I would really prefer not to have to switch phones. It seems so easy to just replace the freakin screen and that is what makes this so frustrating.
Thanks to the poster who posted the "do it yourself" route but I would prefer to not have to go through all that myself...I would prefer to spend that time developing apps and spending time with my family.
Instead it looks like I am going to have to pay $100 for a pos refurb that I will have to start all over on.
To the poster I am replying to...I have protected this thing from day one but accidents happen. Mine just happened 1 month too late apparently.

kixcastillo77 said:
Corp store will be the same unfortunately. Ill fix it if you're from south Texas
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Dangit...I was there last weekend. Thanks though!

rugedraw;12143532And I plan on following this to do it myself:
[url said:
http://www.youtube.com/watch?v=hwDysxiiYu8[/url]
It's costing me $40 less than my deductible with Asurion and I also don't want a refurb nor do I want to start over with my phone. The digitizer comes with peelable tape and the adhesive already on it, so no mission there. If you feel like this is something you can do, then here's something to think about.
Click to expand...
Click to collapse
You know I watched the video and looked at the components...I think I might try it. So it is for sure just the digitizer and not the lcd?
Contemplating my next move. Still pissed at Sprint though!!!!!!

The digitizer is not as easy as it looks which is why I took the route of installing the digitizer preinstalled to the LCD. FYI I bought it from gadget fix too

tgrgrd00 said:
You know I watched the video and looked at the components...I think I might try it. So it is for sure just the digitizer and not the lcd?
Contemplating my next move. Still pissed at Sprint though!!!!!!
Click to expand...
Click to collapse
Yup.....the LCD screen is a separate piece from the LCD. I'm going to try it. Worse case scenario, I can always claim the phone if I can't put humpty dumpty back together again. If you can deal with the screen as is for a bit, I plan on coming back here to post my results for everyone's reference.
iitreatedii said:
The digitizer is not as easy as it looks which is why I took the route of installing the digitizer preinstalled to the LCD. FYI I bought it from gadget fix too
Click to expand...
Click to collapse
Why do you say that? I'm diving head first into this as soon as the parts arrive, so if you know of any hardships that come with installing the digitizer, let me know. From the video, it seems pretty straight forward.

rugedraw said:
Why do you say that? I'm diving head first into this as soon as the parts arrive, so if you know of any hardships that come with installing the digitizer, let me know. From the video, it seems pretty straight forward.
Click to expand...
Click to collapse
Cool man. I am thinking of ordering the components and diving in too. I would also like to know what specifically is difficult about the digitizer also.
Keep us posted!

tgrgrd00 said:
Cool man. I am thinking of ordering the components and diving in too. I would also like to know what specifically is difficult about the digitizer also.
Keep us posted!
Click to expand...
Click to collapse
It is was very hard to get the screen to sit at the perfect height, it was to close to the LCD causing a water effect. also if you don't get it right the first time, the tape that is included, if you could call it that, is not reusable, since you already ought it for 35 or whatever you said theres no point in my advice now but for anyone in the future, find out what LCD you motherboard takes and save yourself a bunch if time and stress by just doing a LCD and digitizer together replacement. My two cents

You're pissed at Sprint because YOU broke YOUR screen? Hardly seems fair.
I posted this in another thread, I'll post it here too:
The $35 repair fee does cover exchanges or repairs without insurance. However, the policy was slightly modified as of Feb 1st. Any LCD/lens/digitizer with multiple cracks or a single crack longer than 1 inch is considered damaged beyond repair (DBR). An insurance claim would have to be filed. If the digitizer simply stops functioning, it can still be replaced under insurance or the $35 repair fee.
For those that would want to do the repair themselves, be warned. There are two different types of Evo screens. One made by Sharp and one made by AUO. They are not interchangeable.
Click to expand...
Click to collapse
The policy changed due to abuse. Customers were coming in for 3 and 4 screen replacements because they kept butterfingering their phones. It got so bad that Evo screens were backordered throughout the entire company at one point a few months ago.

Sunsparc said:
You're pissed at Sprint because YOU broke YOUR screen? Hardly seems fair.
Click to expand...
Click to collapse
No, what hardly seems fair is that when I got the TPE replacing the screen was INCLUDED IN THE AGREEMENT. On top of that people with the same plan same insurance same everything had their screen replaced FOR FREE just last month. But for some reason I have to submit a $100 claim and recieve a refurb. That is why I am pissed at Sprint not because I broke my phone. I admit it is my fault that I broke the screen but Sprint changed the rules in the middle of the game and Sprint is treating me different than other customers who pay and have the exact situation that I do. NOW THAT HARDLY SEEMS FAIR.
I would be willing to pay extra on top of the insurance and everything else I pay for to have the screen replaced but it is no longer possible to have the screen replaced NO MATTER WHAT.

iitreatedii said:
It is was very hard to get the screen to sit at the perfect height, it was to close to the LCD causing a water effect. also if you don't get it right the first time, the tape that is included, if you could call it that, is not reusable, since you already ought it for 35 or whatever you said theres no point in my advice now but for anyone in the future, find out what LCD you motherboard takes and save yourself a bunch if time and stress by just doing a LCD and digitizer together replacement. My two cents
Click to expand...
Click to collapse
Thanks for the info.....I'll keep this in mind. If it doesn't come out right, I can always call Asurion for a replacement and still recuperate the money I spent.
tgrgrd00 said:
I would be willing to pay extra on top of the insurance and everything else I pay for to have the screen replaced but it is no longer possible to have the screen replaced NO MATTER WHAT.
Click to expand...
Click to collapse
I agree with this. I told them I would bring the parts in myself and they could charge me for labor and they said they were "not allowed" to touch my phone because it had physical damage......even if I wanted to pay for it.

[Q] Really thinking of buying one, but still a few fears...

Hi, long time lurker, first time poster :3 Iv done a LOT of research on this phone (borderline overkill) but I still have a few questions about it:
1) I read about a problem with the screen where a hairline crack under the top-layer glass would just randomly appear...how normal is this
2) For retailers, how good is Negri, Expansys and L2D2 in terms of warranty? like in the case of said hairline crack? -I live in the US in case that would affect how they would do warranty
I really really want this stunning looking phone xD I already know about the issues with the color tint and radios but they seem like they could possibly be fixed on the software side so I'm not too worried there. I have no experience with the 3 listed companies and I don't want to plop 500-700 for a phone and be left out in the water y'know?
any and all help/input/opinions will be greatly appreciated.

Okay first, I've never gotten this line once I'm thinking it varies from device to device. And also, what carrier are you on?

the all mighty...AT&T

I tried to get a warranty replacement for the vibrator through Negri Electronics and never got a reply.
No hairline crack. I love this phone and learned to live with the weird vibration. I bought from Negri no problem. Besides the warranty thing... I think I wasn't persistent enough with asking them for a replacement. Either way, it shouldn't take more than once to get their attention, and I'm still a little bummed out about it all.
Sent from my Galaxy Nexus

ztm.000 said:
I tried to get a warranty replacement for the vibrator through Negri Electronics and never got a reply.
No hairline crack. I love this phone and learned to live with the weird vibration. I bought from Negri no problem. Besides the warranty thing... I think I wasn't persistent enough with asking them for a replacement. Either way, it shouldn't take more than once to get their attention, and I'm still a little bummed out about it all.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
I know if the screen where to crack on me and they refused me a replacement Id raise hell xD I have the motorola backflip, and while a rock would be a drastic upgrade I decided I would treat myself to a really nice and long lasting phone. Im still a wee bit paranoid about the hairline crack but, who knows. maybe it is just a small number of devices...my heart demands I buy the phone now while my mind tells me to make absolutely sure this wont backfire on me haha

Theres a chance of manufacturing defects with any phone you buy.

martonikaj said:
Theres a chance of manufacturing defects with any phone you buy.
Click to expand...
Click to collapse
you have a point. I mean, I know that there's always a chance of such things but I guess the fact that it dose cost quite a pretty penny and got paranoid when I read about the screen crack that I wanted to find out really just how bad it was. I think I'll make the purchase on my next paycheck and hope that I wont get one that will break so easily lol but it's good to know that Negrie and Expansys offer the 1yr warranty just in case

Azure_Nall said:
you have a point. I mean, I know that there's always a chance of such things but I guess the fact that it dose cost quite a pretty penny and got paranoid when I read about the screen crack that I wanted to find out really just how bad it was. I think I'll make the purchase on my next paycheck and hope that I wont get one that will break so easily lol but it's good to know that Negrie and Expansys offer the 1yr warranty just in case
Click to expand...
Click to collapse
Thing is, you go to any forum for any new device and you'll see reports of manufacturing defects. You shouldn't be spending your last penny on an unlocked phone for any situation. There will always be a chance you'll buy it and it'll be broken and you won't get a replacement. Just keep it in mind.
If you decide its worth it, then get it!

martonikaj said:
Thing is, you go to any forum for any new device and you'll see reports of manufacturing defects. You shouldn't be spending your last penny on an unlocked phone for any situation. There will always be a chance you'll buy it and it'll be broken and you won't get a replacement. Just keep it in mind.
If you decide its worth it, then get it!
Click to expand...
Click to collapse
oh I know I shouldn't spend my last penny on an unlocked phone, I made sure to give myself a good size buffer before I even began thinking about getting it. It ended up being narrowed down to this and the captivate glide but the nexus is just to sexy looking and appealing :3 so yeah...I think with my coming check, I'll be buying myself a nexus! you guys have been a big help
=edit=
one last thing, who dose offer better customer support and the like? Negrie or Expansys? and Im guessing no one has really heard of LD2D xD

the gsm version doesnt really have radio issues, thats the lte version. But i do worry about the screen crack. So far ive been good.

Never heard of a hairline crack but ensquared will also sell you a warranty for the GSM version
Sent from my GT-I9100 using xda premium

I never thought about getting a separate warranty...a surprisingly great idea so easily over looked xD thanks for the tip

[Q] Faulty LTE Radio? (VZW) Which Part to Swap Out?

I received a CLNR replacement from VZW this weekend due to massive banding on my original device. Take it out inspect it for scratches, fire up the phone, check out the screen for banding etc. No scratches, screen has no banding/dead pixels and I assume all is well! Much to my dismay when I try to DL apps, surf the net or stream Netflix , make calls etc. the phone cannot keep a signal to save it's life. It has full 4G signal and after I access data or make a call, the bars are gone and there's a x in the signal bars. When this occurs, I cannot makes calls or access data etc etc. When I switch from LTE/CDMA to CDMA only I have a stable data connection, and calls can be made etc. Would I need to switch out the entire main motherboard or would I just need to swap out the antenna? I've been searching around for an answer and cannot seem to find one. Checked out a few tear downs and it seems simple enough to remove. I do have experience tearing apart and rebuilding so I do not see any issues. Thank you for any input!

If you got a CLNR and its faulty, get another replacement. Why would you try to open it and fix it, potentially breaking and voiding warranty, when you can just get it replaced for free?

martonikaj said:
If you got a CLNR and its faulty, get another replacement. Why would you try to open it and fix it, potentially breaking and voiding warranty, when you can just get it replaced for free?
Click to expand...
Click to collapse
Well I'm tired of playing the warranty exchange game and getting a crappier one. The screen on the one w/ the faulty radio is PERFECT. No banding, no discoloration etc. Besides I like to rip crap apart, if I break it I'll just buy another one . Plus I don't see any void warranty stickers in plain view ;o.

zetsumeikuro said:
Well I'm tired of playing the warranty exchange game and getting a crappier one. The screen on the one w/ the faulty radio is PERFECT. No banding, no discoloration etc. Besides I like to rip crap apart, if I break it I'll just buy another one . Plus I don't see any void warranty stickers in plain view ;o.
Click to expand...
Click to collapse
This just seems like the most retarded decision ever. They'll keep replacing it until you get a good one. Why would you ever want to risk it?

martonikaj said:
This just seems like the most retarded decision ever. They'll keep replacing it until you get a good one. Why would you ever want to risk it?
Click to expand...
Click to collapse
If you have ever gotten a Verizon CLNR you would know. I've received THREE Nexus' with scratched screens out of the box. I'm tired of the asshattery of their CLNR program. It might seem retarded to you, but after dealing w/ duds for 3-4 exchanges straight, see how you feel after that. Besides I will have fun opening it up. If it breaks I buy another one. I have the $$$ for it so who cares?

zetsumeikuro said:
If you have ever gotten a Verizon CLNR you would know. I've received THREE Nexus' with scratched screens out of the box. I'm tired of the asshattery of their CLNR program. It might seem retarded to you, but after dealing w/ duds for 3-4 exchanges straight, see how you feel after that. Besides I will have fun opening it up. If it breaks I buy another one. I have the $$$ for it so who cares?
Click to expand...
Click to collapse
Well if you're so loaded, I'm surprised you dealt with CLNR in the first place... why not just buy a new phone every time you get a scratch on the screen there moneybags?
I dealt with it at Sprint and after 4 replacements I left my contract with them. I know it sucks, but seriously choosing to rip your phone apart and replace an antenna (which may or may not fix the problem) when you can have them replace the phone free makes absolutely no sense to me. CLNR sucks, but you're bound to get an acceptable one eventually, or you should be able to complain after so many replacements and get an actually new device.

martonikaj said:
Well if you're so loaded, I'm surprised you dealt with CLNR in the first place... why not just buy a new phone every time you get a scratch on the screen there moneybags?
I dealt with it at Sprint and after 4 replacements I left my contract with them. I know it sucks, but seriously choosing to rip your phone apart and replace an antenna (which may or may not fix the problem) when you can have them replace the phone free makes absolutely no sense to me. CLNR sucks, but you're bound to get an acceptable one eventually, or you should be able to complain after so many replacements and get an actually new device.
Click to expand...
Click to collapse
Looks like someone drank some haterade this morning. Just cause you have it doesn't mean you need to spend it. Point is I'm bored and I want to try to fix it myself. Believe it or not, it can be fun. If you have nothing to add to this post besides trying to bash on someone that can afford extras.. Go back to your corner with your $30 a month T-mobile plan .

zetsumeikuro said:
Looks like someone drank some haterade this morning. Just cause you have it doesn't mean you need to spend it. Point is I'm bored and I want to try to fix it myself. Believe it or not, it can be fun. If you have nothing to add to this post besides trying to bash on someone that can afford extras..
Click to expand...
Click to collapse
I understand your mentality about fixing it. Fixing things can be fun, sure, but not when someone's offering to do it for free for you with no risk.
Go back to your corner with your $30 a month T-mobile plan .
Click to expand...
Click to collapse
Thanks for being a douchebag. GL getting help!

martonikaj said:
Well if you're so loaded, I'm surprised you dealt with CLNR in the first place... why not just buy a new phone every time you get a scratch on the screen there moneybags?
Click to expand...
Click to collapse
And you're calling me a douche lolol..

zetsumeikuro said:
And you're calling me a douche lolol..
Click to expand...
Click to collapse
Yup. I'm clearly making a joke because you're trying to humblebrag about being loaded and just buying new phones just because you can.
You're actually just being rude. Again, GL getting help.

martonikaj said:
Yup. I'm clearly making a joke because you're trying to humblebrag about being loaded and just buying new phones just because you can.
You're actually just being rude. Again, GL getting help.
Click to expand...
Click to collapse
Well it's kinda hard to tell through words cause of lack of tone. If it was just a joke I apologize. Really wasn't trying to brag either. Just making a point if I derp I can recover.

[Q] 3rd party warranty?

I'm sure this had been covered, but with the switching forums around, there weren't any relevant hits yet (maybe not fully split forums yet). Are you guys getting 3rd party warranties? I am getting close to a month here and figure I should fish or cut bait...

I have been considering this as well. SquareTrade has the best reputation, but with the cost up front and the deductible I'd have to be pretty sure that I'm going to destroy it in less than 2 years when I can upgrade from my carrier again.
Maybe just buy an otterbox and keep good care of it? Not sure if I trust myself that much, but the otterbox commuter is quite nice.

Eh
I've done a little digging around, but come up with the conclusion that unless you are a notorious phone destroyer, just take good care of it.

Global warranty group

Thanks for all the suggestions - otterbox has saved my butt so many times before, but this is the fanciest phone I've had too...
Do you get that global warranty group insurance through a third party?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

Yes, they are 3rd party. You will have to find someone near you that sells it, as they don't sell direct to consumers. But unlike assurion, they will replace a phone more than once.

A nice perk of AMEX is that they throw on an addition 1 year warranty when purchasing with their card so I decided that would be good enough for me

Bestbuy warranty ftw!

xThe Enforcer said:
Bestbuy warranty ftw!
Click to expand...
Click to collapse
Yes I got mine at Best Buy and it's the best one that I've ever had. They don't check flash counters and what not but even so, I got my new phone instantly

What happens to returned Note 7's?

What's going to happen to the million returned Note 7's ?
Landfill or refurbish?
It would be a massive job to open up the phones and replace the battery, and probably not worthwhile for used phones.
But there will be thousands of phones in the distribution channels that have not be sold and are in factory condition. How can someone buying a new Note 7 in say a month's time be sure it hasn't been opened up, battery replaced and repackaged? I wouldn't want one for sure.
Just think - if the battery was still removable like the Note 4 the whole thing would be so much simpler. Send out new batteries, job done.

scrapped for parts?

I'd think most of it would be in near mint condition. So a little bit of cleaning up and resold as new units or refurbished. They did just start this refurbished program very recently.

Seriously? Landfill? Do people think before posting? They are replacing the battery in the units. Then selling refurbished.
Sent from my iPaq hx2110

BozQ said:
I'd think most of it would be in near mint condition. So a little bit of cleaning up and resold as new units or refurbished. They did just start this refurbished program very recently.
Click to expand...
Click to collapse
The same refurbished program that has them selling a refurb T-Mobile S6 edge for $499, while T-Mobile themselves are selling new ones for $499.
Good luck with that, lol.

Selling as refurbished would be fine. But selling as new would not. How would you tell the difference?

Turns into note 8

The refurbished ones would show as such when checked with the proper app.

Player04 said:
Turns into note 8
Click to expand...
Click to collapse
Note 8 sounds right for us, maybe not for them.
Fix battery problem, fix GG5 problem = the premium phone it is supposed to be.

I would think they'd examine their batteries to get a full picture of the problem for their own records. Probably they'll exchange the batteries and use them as refurbs after this.
Sent from my SM-N930F using Tapatalk

Depends who sold your phone to you.
I expect Carphone Warehouse will require customers to take their faulty phones to the heart of Mordor and there cast them down in to the fires of Mount Doom, before they'll consider providing a replacement.
And even then it'll be four weeks late.

if they send me a refurb after 3 days use before the recall was announced i'd expect a hefty refund for receipt of a second hand phone! h

I would assume they would come up with a way to read the serial and maker of the battery pack without opening up the phone, then replace only the needed ones.

I'm thinking if they had lot control of the batteries and which phones they were installed in or thought they could be identified via any means they would have done so already and then issued a recall for affected units rather than a global recall. At a guess I would venture that trying to figure out if they could do exactly that accounts for the delay between the global recall and the time it was first determined that batteries were going boom. And yes, they will become refurbs. I hadn't thought of the fact that they could be sent out as replacement units...

I'm wondering what happens to the phones you buy and then return them just cause you didn't like them, what do they do with them? Not just Note, but every phone. Do they resell them?

Travis Bickle said:
I'm wondering what happens to the phones you buy and then return them just cause you didn't like them, what do they do with them? Not just Note, but every phone. Do they resell them?
Click to expand...
Click to collapse
most suppliers run their own refurb programs, so they will likely polish them up and sell them on as nearly new. (like when you buy a display model out of a shop)
as for the recalled units, chances are they will use them for parts or refurbish the phones and then use them for warranty claims and such also probably sell some on at a slight discount as certified refurbished phones.
there is just too much cost in the couple of million devices for them just to scrap them, probably way more than it will cost to debond the back replace the battery and rebond the back.

They go to heaven.

locate the faulty , remove
test and check all used recalled one then might just return back to original owner after fixing any issues such as a scratched glass
looking at other issues threads
there is a batch or bad battery
and another batch of a less bad battery since lots have reported lagging and reeboots
thoses will be replaced too
but total healthy units might just come back to you as the fixing process is taking place in each country locally
but yet each country has its trading law , so they work accordingly
thats just my guess coming out from my own overthinkful head ?

Easily refurbished and make money off of them. Samsung hasn't had profits in a bit since the s7 s7edge and the note 7 was doing well, it's a hickup but they are doing the right thing. I read a story from 2009 where a teen girl in uk had a iPhone explode and glass in her eye, Apple said not our fault. Since then tons of cases Apple does nothing. They lawyer up and keep profits.
Sent from my SM-N930V using XDA Free mobile app

I think Isis are going to buy them all
Sent from my SM-N910C using XDA-Developers mobile app