Develop Bugs

[Q] WTH Sprint?? *Cracked Screen*

So last night I dropped my launch day EVO and cracked it. Brought to independent store just now and they said they can't fix it. Told to go to corporate store or file insurance.
CS guy on phone with Sprint told me it wasn't physically possible to change screen...lying &*&^(*&.
I DO NOT WANT REFURB!! Just my screen fixed! Will the corporate store do this or will I get runaround again???

i took my phone to a corp store when it had white spots on the screen. in about 45 mins i had my phone back with a new screen and cover installed

Corp store will be the same unfortunately. Ill fix it if you're from south Texas
Sent from my PC36100 using XDA App

Your not getting a run around. Sprint no longer fixes screens.
Sent from my PC36100 using XDA Premium App

Better watch out I hear the stores in texas will steal your sense, lol! J/k
Sent from my PC36100 using XDA App

detcup4evr said:
Better watch out I hear the stores in texas will steal your sense, lol! J/k
Sent from my PC36100 using XDA App
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lol.....I remember that thread. Funny stuff.
OP: I'm looking at my cracked screen right now. I actually started a similar thread recently because I couldn't find the housing anywhere but found it minutes after I posted the thread. I bought this for $34 including Priority Mail:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=220671323934&ssPageName=STRK:MEWNX:IT
I bought this for $25 shipped so I can replace this at the same time and have my phone looking new again:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=190476872380&ssPageName=STRK:MEWNX:IT
And I plan on following this to do it myself:
http://www.youtube.com/watch?v=hwDysxiiYu8
It's costing me $40 less than my deductible with Asurion and I also don't want a refurb nor do I want to start over with my phone. The digitizer comes with peelable tape and the adhesive already on it, so no mission there. If you feel like this is something you can do, then here's something to think about.

aimbdd said:
Your not getting a run around. Sprint no longer fixes screens.
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Yep. Broken screens can only be handled by Asurion, who doesnt fix phones, they replace them. If you dont want a different phone, then dont drop it.

sitlet said:
If you dont want a different phone, then dont drop it.
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This is true...they won't do anything for me. I went to corporate store and they won't budge. I am really mad. Terrible (change in) policy for Sprint especially since I KNOW they were replacing screens not too long ago and I was told my screen could be replaced with TPE in the past. All of a sudden I can't.
I have apps in development/testing on my phone and I would really prefer not to have to switch phones. It seems so easy to just replace the freakin screen and that is what makes this so frustrating.
Thanks to the poster who posted the "do it yourself" route but I would prefer to not have to go through all that myself...I would prefer to spend that time developing apps and spending time with my family.
Instead it looks like I am going to have to pay $100 for a pos refurb that I will have to start all over on.
To the poster I am replying to...I have protected this thing from day one but accidents happen. Mine just happened 1 month too late apparently.

kixcastillo77 said:
Corp store will be the same unfortunately. Ill fix it if you're from south Texas
Sent from my PC36100 using XDA App
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Dangit...I was there last weekend. Thanks though!

rugedraw;12143532And I plan on following this to do it myself:
[url said:
http://www.youtube.com/watch?v=hwDysxiiYu8[/url]
It's costing me $40 less than my deductible with Asurion and I also don't want a refurb nor do I want to start over with my phone. The digitizer comes with peelable tape and the adhesive already on it, so no mission there. If you feel like this is something you can do, then here's something to think about.
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Click to collapse
You know I watched the video and looked at the components...I think I might try it. So it is for sure just the digitizer and not the lcd?
Contemplating my next move. Still pissed at Sprint though!!!!!!

The digitizer is not as easy as it looks which is why I took the route of installing the digitizer preinstalled to the LCD. FYI I bought it from gadget fix too

tgrgrd00 said:
You know I watched the video and looked at the components...I think I might try it. So it is for sure just the digitizer and not the lcd?
Contemplating my next move. Still pissed at Sprint though!!!!!!
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Click to collapse
Yup.....the LCD screen is a separate piece from the LCD. I'm going to try it. Worse case scenario, I can always claim the phone if I can't put humpty dumpty back together again. If you can deal with the screen as is for a bit, I plan on coming back here to post my results for everyone's reference.
iitreatedii said:
The digitizer is not as easy as it looks which is why I took the route of installing the digitizer preinstalled to the LCD. FYI I bought it from gadget fix too
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Why do you say that? I'm diving head first into this as soon as the parts arrive, so if you know of any hardships that come with installing the digitizer, let me know. From the video, it seems pretty straight forward.

rugedraw said:
Why do you say that? I'm diving head first into this as soon as the parts arrive, so if you know of any hardships that come with installing the digitizer, let me know. From the video, it seems pretty straight forward.
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Cool man. I am thinking of ordering the components and diving in too. I would also like to know what specifically is difficult about the digitizer also.
Keep us posted!

tgrgrd00 said:
Cool man. I am thinking of ordering the components and diving in too. I would also like to know what specifically is difficult about the digitizer also.
Keep us posted!
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It is was very hard to get the screen to sit at the perfect height, it was to close to the LCD causing a water effect. also if you don't get it right the first time, the tape that is included, if you could call it that, is not reusable, since you already ought it for 35 or whatever you said theres no point in my advice now but for anyone in the future, find out what LCD you motherboard takes and save yourself a bunch if time and stress by just doing a LCD and digitizer together replacement. My two cents

You're pissed at Sprint because YOU broke YOUR screen? Hardly seems fair.
I posted this in another thread, I'll post it here too:
The $35 repair fee does cover exchanges or repairs without insurance. However, the policy was slightly modified as of Feb 1st. Any LCD/lens/digitizer with multiple cracks or a single crack longer than 1 inch is considered damaged beyond repair (DBR). An insurance claim would have to be filed. If the digitizer simply stops functioning, it can still be replaced under insurance or the $35 repair fee.
For those that would want to do the repair themselves, be warned. There are two different types of Evo screens. One made by Sharp and one made by AUO. They are not interchangeable.
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The policy changed due to abuse. Customers were coming in for 3 and 4 screen replacements because they kept butterfingering their phones. It got so bad that Evo screens were backordered throughout the entire company at one point a few months ago.

Sunsparc said:
You're pissed at Sprint because YOU broke YOUR screen? Hardly seems fair.
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No, what hardly seems fair is that when I got the TPE replacing the screen was INCLUDED IN THE AGREEMENT. On top of that people with the same plan same insurance same everything had their screen replaced FOR FREE just last month. But for some reason I have to submit a $100 claim and recieve a refurb. That is why I am pissed at Sprint not because I broke my phone. I admit it is my fault that I broke the screen but Sprint changed the rules in the middle of the game and Sprint is treating me different than other customers who pay and have the exact situation that I do. NOW THAT HARDLY SEEMS FAIR.
I would be willing to pay extra on top of the insurance and everything else I pay for to have the screen replaced but it is no longer possible to have the screen replaced NO MATTER WHAT.

iitreatedii said:
It is was very hard to get the screen to sit at the perfect height, it was to close to the LCD causing a water effect. also if you don't get it right the first time, the tape that is included, if you could call it that, is not reusable, since you already ought it for 35 or whatever you said theres no point in my advice now but for anyone in the future, find out what LCD you motherboard takes and save yourself a bunch if time and stress by just doing a LCD and digitizer together replacement. My two cents
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Thanks for the info.....I'll keep this in mind. If it doesn't come out right, I can always call Asurion for a replacement and still recuperate the money I spent.
tgrgrd00 said:
I would be willing to pay extra on top of the insurance and everything else I pay for to have the screen replaced but it is no longer possible to have the screen replaced NO MATTER WHAT.
Click to expand...
Click to collapse
I agree with this. I told them I would bring the parts in myself and they could charge me for labor and they said they were "not allowed" to touch my phone because it had physical damage......even if I wanted to pay for it.

[Q] Really thinking of buying one, but still a few fears...

Hi, long time lurker, first time poster :3 Iv done a LOT of research on this phone (borderline overkill) but I still have a few questions about it:
1) I read about a problem with the screen where a hairline crack under the top-layer glass would just randomly appear...how normal is this
2) For retailers, how good is Negri, Expansys and L2D2 in terms of warranty? like in the case of said hairline crack? -I live in the US in case that would affect how they would do warranty
I really really want this stunning looking phone xD I already know about the issues with the color tint and radios but they seem like they could possibly be fixed on the software side so I'm not too worried there. I have no experience with the 3 listed companies and I don't want to plop 500-700 for a phone and be left out in the water y'know?
any and all help/input/opinions will be greatly appreciated.

Okay first, I've never gotten this line once I'm thinking it varies from device to device. And also, what carrier are you on?

the all mighty...AT&T

I tried to get a warranty replacement for the vibrator through Negri Electronics and never got a reply.
No hairline crack. I love this phone and learned to live with the weird vibration. I bought from Negri no problem. Besides the warranty thing... I think I wasn't persistent enough with asking them for a replacement. Either way, it shouldn't take more than once to get their attention, and I'm still a little bummed out about it all.
Sent from my Galaxy Nexus

ztm.000 said:
I tried to get a warranty replacement for the vibrator through Negri Electronics and never got a reply.
No hairline crack. I love this phone and learned to live with the weird vibration. I bought from Negri no problem. Besides the warranty thing... I think I wasn't persistent enough with asking them for a replacement. Either way, it shouldn't take more than once to get their attention, and I'm still a little bummed out about it all.
Sent from my Galaxy Nexus
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I know if the screen where to crack on me and they refused me a replacement Id raise hell xD I have the motorola backflip, and while a rock would be a drastic upgrade I decided I would treat myself to a really nice and long lasting phone. Im still a wee bit paranoid about the hairline crack but, who knows. maybe it is just a small number of devices...my heart demands I buy the phone now while my mind tells me to make absolutely sure this wont backfire on me haha

Theres a chance of manufacturing defects with any phone you buy.

martonikaj said:
Theres a chance of manufacturing defects with any phone you buy.
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you have a point. I mean, I know that there's always a chance of such things but I guess the fact that it dose cost quite a pretty penny and got paranoid when I read about the screen crack that I wanted to find out really just how bad it was. I think I'll make the purchase on my next paycheck and hope that I wont get one that will break so easily lol but it's good to know that Negrie and Expansys offer the 1yr warranty just in case

Azure_Nall said:
you have a point. I mean, I know that there's always a chance of such things but I guess the fact that it dose cost quite a pretty penny and got paranoid when I read about the screen crack that I wanted to find out really just how bad it was. I think I'll make the purchase on my next paycheck and hope that I wont get one that will break so easily lol but it's good to know that Negrie and Expansys offer the 1yr warranty just in case
Click to expand...
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Thing is, you go to any forum for any new device and you'll see reports of manufacturing defects. You shouldn't be spending your last penny on an unlocked phone for any situation. There will always be a chance you'll buy it and it'll be broken and you won't get a replacement. Just keep it in mind.
If you decide its worth it, then get it!

martonikaj said:
Thing is, you go to any forum for any new device and you'll see reports of manufacturing defects. You shouldn't be spending your last penny on an unlocked phone for any situation. There will always be a chance you'll buy it and it'll be broken and you won't get a replacement. Just keep it in mind.
If you decide its worth it, then get it!
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Click to collapse
oh I know I shouldn't spend my last penny on an unlocked phone, I made sure to give myself a good size buffer before I even began thinking about getting it. It ended up being narrowed down to this and the captivate glide but the nexus is just to sexy looking and appealing :3 so yeah...I think with my coming check, I'll be buying myself a nexus! you guys have been a big help
=edit=
one last thing, who dose offer better customer support and the like? Negrie or Expansys? and Im guessing no one has really heard of LD2D xD

the gsm version doesnt really have radio issues, thats the lte version. But i do worry about the screen crack. So far ive been good.

Never heard of a hairline crack but ensquared will also sell you a warranty for the GSM version
Sent from my GT-I9100 using xda premium

I never thought about getting a separate warranty...a surprisingly great idea so easily over looked xD thanks for the tip

Really want to get one of these...but hardware problems scare me

Ok so I'm sick and tired of dealing with sprint's pathetic excuse for "3g" speeds. And using 3 year old phone technology (lg optimus).
I've been a part of the android club since the G1 and my biggest gripe has always been the lack of hardware acceleration. Finally I thought, a phone that does this! But everyone is saying there are screen problems...and it's not as snappy as they wish it were.
Are the issues really as bad as some make it out to be? Or are these just people who like to complain for the sake of complaining? If I do order one what should I make sure to check...and how long do you have to send it back?
Really want to click the "order" button on google play...someone convince me!! I was waiting to see what the SGIII was going to be priced at...but I know it'll be way way more. I don't really like the idea of spending more than $400 on a phone.

Nobody can decide for you. If it doesn't work out, return it. You also have a 1-yr warranty for showstopping issues.
Every electronic device has potential issues. Mine has been flawless for months...and I'm not alone.

Regardless of what phone you order there is always the possibility of recieving a device with faulty hardware. In that case you can return it for a new one.
I can't really convince you either way. I love my Nexus, and haven't really had any issues with it. I'd definitely recommend it to anyone who asks. SGS3 could turn out to be great, but if you are looking to spend a little less and want something now I'd go for it.

ph0tios said:
Regardless of what phone you order there is always the possibility of recieving a device with faulty hardware. In that case you can return it for a new one.
I can't really convince you either way. I love my Nexus, and haven't really had any issues with it. I'd definitely recommend it to anyone who asks. SGS3 could turn out to be great, but if you are looking to spend a little less and want something now I'd go for it.
Click to expand...
Click to collapse
I do want it! Not looking for someone to decide for me...just hoping the issues aren't as widespread as some say. Seems like almost every experience I've read people have had to send the phone back 2-3 times to get a good one.
Kinda crazy for something that's been in production for 6 months now no?

I like mine. You could go to a Verizon store and check the screen out. The biggest gripe people have is on a grey background on low brightness there can be a grainy appearance. Meh. Don't get it if you care but honestly I don't
I haven't had any other hardware issues.
Sent from my Galaxy Nexus using XDA

colonelcack said:
Ok so I'm sick and tired of dealing with sprint's pathetic excuse for "3g" speeds. And using 3 year old phone technology (lg optimus).
I've been a part of the android club since the G1 and my biggest gripe has always been the lack of hardware acceleration. Finally I thought, a phone that does this! But everyone is saying there are screen problems...and it's not as snappy as they wish it were.
Are the issues really as bad as some make it out to be? Or are these just people who like to complain for the sake of complaining? If I do order one what should I make sure to check...and how long do you have to send it back?
Really want to click the "order" button on google play...someone convince me!! I was waiting to see what the SGIII was going to be priced at...but I know it'll be way way more. I don't really like the idea of spending more than $400 on a phone.
Click to expand...
Click to collapse
I highly doubt the Galaxy Nexus has any more or less hardware variability or faults than any other phone. People just like to complain, and the minority with issues are ALWAYS more vocal than the people who are happy.

martonikaj said:
I highly doubt the Galaxy Nexus has any more or less hardware variability or faults than any other phone. People just like to complain, and the minority with issues are ALWAYS more vocal than the people who are happy.
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Okay you convinced me
So what's the process for using this phone with tmobile's $30/month plan? I order it online and then take it into any walmart?

Yes, every phone does have it's faults, but the Galaxy Nexus' screen issues is very prominent in so many of these devices that it's ridiculous. And I can tell you firsthand that it is not just for the sake of complaining, a lot of these screens are terrible. I'm waiting on my 3rd Nexus to come in on Wednesday and hopefully there is nothing wrong with it. But I've read countless stories about how many people had to exchange their Nexus 7 or 8 times before they got 1 without problems. But I'm just informing from experience / reading.
Aside from the faulty screens I've gotten, I LOVE this phone. It's amazing and I would definitely recommend you to order this. If you do get 1 with a faulty screen simply exchange it. Everything about this phone is great and for me the Nexus line is the only way to go now.

Not even every phone but almost EVERY device that is made whether it is a radio, television, mouse, speakers, etc. There is a chance of defect. What matters the most is whether or not they will send you a replacement in a timely fashion without question.

colonelcack said:
Okay you convinced me
So what's the process for using this phone with tmobile's $30/month plan? I order it online and then take it into any walmart?
Click to expand...
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Buy this: http://prepaid-phones.t-mobile.com/prepaid-phone/T-Mobile-Prepaid-SIM-Activation-Kit
When it arrives, activate it here: http://prepaid-phones.t-mobile.com/prepaid-activate
Put it in your phone.
DON'T go into a store. Its an "online only" plan. Call customer service if you need to port a number.
I strongly suggest that you read the Prepaid thread and specific $30 month thread before trying it out. There are some asterisks and fine print when it comes to prepaid. I personally am running this plan and love it. I just recommend you know what you're getting into before signing up.

martonikaj said:
Buy this: http://prepaid-phones.t-mobile.com/prepaid-phone/T-Mobile-Prepaid-SIM-Activation-Kit
When it arrives, activate it here: http://prepaid-phones.t-mobile.com/prepaid-activate
Put it in your phone.
DON'T go into a store. Its an "online only" plan. Call customer service if you need to port a number.
I strongly suggest that you read the Prepaid thread and specific $30 month thread before trying it out. There are some asterisks and fine print when it comes to prepaid. I personally am running this plan and love it. I just recommend you know what you're getting into before signing up.
Click to expand...
Click to collapse
Thanks. I'm reading that thread now...but I've read several pages and don't see any hidden negatives...what fine print do you speak of? Besides the 100 minutes I don't see any issues...I mostly just want the data speeds! I know about the 5GB cap if that's what you mean...if not, please explain?

colonelcack said:
Okay you convinced me
So what's the process for using this phone with tmobile's $30/month plan? I order it online and then take it into any walmart?
Click to expand...
Click to collapse
Remember the cdma version seems to have the problems while the GSM version really doesn't. So if you're going for T-Mobile then you don't have too much to worry about.

colonelcack said:
Thanks. I'm reading that thread now...but I've read several pages and don't see any hidden negatives...what fine print do you speak of? Besides the 100 minutes I don't see any issues...I mostly just want the data speeds! I know about the 5GB cap if that's what you mean...if not, please explain?
Click to expand...
Click to collapse
You don't get roaming, you don't get good customer service, you don't get free nights/weekends/mobile to mobile minutes, your service shuts off on the 30th day of your service if you don't refill. Things like that.
That being said its still the best deal in wireless if you don't need many minutes. I mean I still use it . The pros heavily outweigh the cons.

martonikaj said:
You don't get roaming, you don't get good customer service, you don't get free nights/weekends/mobile to mobile minutes, your service shuts off on the 30th day of your service if you don't refill. Things like that.
That being said its still the best deal in wireless if you don't need many minutes. I mean I still use it . The pros heavily outweigh the cons.
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Click to collapse
Ah yeah the usual stuff, nothing I'm not used to coming from Virgin Mobile
But thanks for the heads up.

Order placed!!! No going back now...hope I get a good one!

Good luck! Just got mine, no problems (Screen, popping speakers) so far.
My wife got jealous and is now bugging me to find her a good deal for a <4 inch phone on TMo

colonelcack said:
Order placed!!! No going back now...hope I get a good one!
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Click to collapse
Congrats, you won't regret it, awesome device I'm one of the people that likes this phone. Best damn device I ever held in my hands, once you root it and start flashing (If you're into that), you'll see that the experience will be even better. Enjoy.
If you want you can also try getting the SIM at your local T-Mobile store, to avoid waiting for shipping(I'm sure you'll get the Gnex quicker), rep should give you one. I would anyway..

Thanks everyone. Do you guys use a case/screen protector on yours? Or just never let it out of your hands?
It has curved glass so do screen protectors work as well?

colonelcack said:
Thanks everyone. Do you guys use a case/screen protector on yours? Or just never let it out of your hands?
It has curved glass so do screen protectors work as well?
Click to expand...
Click to collapse
Personal preference really, there's a bunch of threads around with in depth info regarding SP's and Cases.
Wet apps will always have the best edge cover, but usually might have a minimal orange peel (not all cases). Dry apps on a good quality SP will be crystal clear but might not adhere all the way on edges. My 2cents with personal experience...
This is my layout...
http://www.amazon.com/Incipio-SA-Sa..._1_2?s=wireless&ie=UTF8&qid=1335845313&sr=1-2
http://xoskins.com/cell-phone-skin-...tector?zenid=ba77ed9ac693678356cf2b857e75a5dc
http://www.amazon.com/Klipsch-IMAGE...LPT4/ref=sr_1_1?ie=UTF8&qid=1335845447&sr=8-1
http://www.amazon.com/Comply-Tx-100...1?s=electronics&ie=UTF8&qid=1335845479&sr=1-1

colonelcack said:
Thanks everyone. Do you guys use a case/screen protector on yours? Or just never let it out of your hands?
It has curved glass so do screen protectors work as well?
Click to expand...
Click to collapse
I use a zagg screen protector and that's it. I feel the cases take away from it design too much. I bought my GSM gnex back in November from the UK (had it shipped international to the US) and I cannot complain about one thing. Screen has been perfect . This is absolutely the best android phone ive ever used by far. You will not regret your purchase in the least bit. Have fun with it, and welcome to the family!
Edit; also if you have any questions when you receive it, don't hesitate to ask or pm
sent from my Nexus Prime using Xda Premium

Sending my phone in for repair (updated daily)

Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
Click to expand...
Click to collapse
Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun

LoL @ background!
hope they take care of it...

I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.

Hope it works out for you.

You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA

Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
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I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.

RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
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http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480

WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
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Click to collapse
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9

WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
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I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.

RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
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I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2

Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
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Its quite funny.
The best thing is that the iPhone doesnt devalue much.

Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
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RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
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One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.

WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
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Every iPhone comes with one year of hardware repair coverage
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The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.

RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
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You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.

WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
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well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O

That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.

Sent it!
I'm using my mums HTC wildfire for now lol

Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.

johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
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That sucks. How much does it cost to ship over to.. lets say the UK

Still haven't received it yet
I think it should come today or tomorrow.

T-a mobile gives me a hard time....

The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...

Funny never ever ever had a problem returning a phone with in the 14 days
also they will do that if you returned it a time or 2 already it cost the store money each time you do and exchange
also if your a PITA customer lol they will give you a hard time just for the fun of it

It cost the store money end of the day its business

Yeah and I believe their personal statistics (or the store's) are marred due to returns and exchanges.

helikido said:
The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...
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I've seen you post about this type of thing in a couple of different places. I think you're being too picky. I think it's very unlikely 3 G3s in a row had problems.

bigkevbosky said:
I've seen you post about this type of thing in a couple of different places. I think you're being too picky. I think it's very unlikely 3 G3s in a row had problems.
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The first one had a minimal visible digitizer with a nice toned display. But it had backlight bleeds on the edge. The second one was just completely washed out with an extremely visible digitizer that it was just exchanged on the spot. The third one I had no choice but to keep, but the digitizer was not as visible and the display still had a yellow tint compared to the original.
If you ask me for $600 I have all the right to exchange the phones all the way until I final have a good one without any physical flaws.

Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol

This is more lg's problem. Perhaps you should take it up with them instead of the middle man I bet you would actually get somewhere.

sweets55 said:
Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol
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That was the first one. The second one was exchanged again on the spot for an obvious faulty display.
ThePagel said:
This is more lg's problem. Perhaps you should take it up with them instead of the middle man I bet you would actually get somewhere.
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What are my chances of actually getting a good phone with LG vs T-mobile?

I hate the fact that all the gray colors on my G3 have a yellow tint to them now. Man this kinda blows. Even with I use trickster mod.

helikido said:
That was the first one. The second one was exchanged again on the spot for an obvious faulty display.
What are my chances of actually getting a good phone with LG vs T-mobile?
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If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing

helikido said:
The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...
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I can consider myself very lucky for owning a flawless unit then.

I know if you came in to my store and tried that you would have gotten turned way and told to take it up with LG since we would have allowed you 1 exchange NOT 2 or 3

ThePagel said:
If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing
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Think you have to send your phone to LG so you would need another phone. I don't think it's a quick process and I doubt they look over the phone with a magnifying glass to see the slightest thing wrong if it's even wrong. I guess worth a shot. If it was me I would've just returned it and got a different phone or wait a month and try again.

sweets55 said:
Think you have to send your phone to LG so you would need another phone. I don't think it's a quick process and I doubt they look over the phone with a magnifying glass to see the slightest thing wrong. I guess worth a shot. If it was me I would've just returned it and got a different phone or wait a month and try again.
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Yeah it will take a week at the minimum to get the new phone more likely 2 - 3. I would have done the same thing as you and got the m8 or s5. Luckily I got a great phone and didn't need to.

sweets55 said:
Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol
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Do you have the G+ link for that?
Sent from my LG-D851 using Tapatalk

This thread reminds me about being on MacRumors and people talking about how they had returned like seven iPads until they got one that didn't have one of the several ridiculously impossible to notice defects.
This is why I'm glad I don't work retail any more. It made me wish there was a policy to be allowed to slap customers for being absurd.

CheesyNutz said:
I know if you came in to my store and tried that you would have gotten turned way and told to take it up with LG since we would have allowed you 1 exchange NOT 2 or 3
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I know if you tried to do that with me I would be sure to put you in a very very tough position when it comes to your job. If you sell me something, it better be as damn good as it was advertised. If you exchange a faulty product, it better be better and not WORSE than the one I just had.
ThePagel said:
If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing
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Yes but the problem is that with LG I have to send in the phone. That's something I cannot afford to do since I have no spare phones. Can they not just send me a unit and then I ship mine back?
SomeGuyDude said:
This thread reminds me about being on MacRumors and people talking about how they had returned like seven iPads until they got one that didn't have one of the several ridiculously impossible to notice defects.
This is why I'm glad I don't work retail any more. It made me wish there was a policy to be allowed to slap customers for being absurd.
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If you can not see the flaw, you must be blind. Sorry. But the display models and the first G3 I had where all cooler than the one I currently have...by a good margin. So no, its a very VISIBLE flaw. Well I wouldn't call it a flaw, but out of the ordinary characteristic.

helikido said:
I know if you tried to do that with me I would be sure to put you in a very very tough position when it comes to your job. If you sell me something, it better be as damn good as it was advertised. If you exchange a faulty product, it better be better and not WORSE than the one I just had.
Yes but the problem is that with LG I have to send in the phone. That's something I cannot afford to do since I have no spare phones. Can they not just send me a unit and then I ship mine back?
If you can not see the flaw, you must be blind. Sorry. But the display models and the first G3 I had where all cooler than the one I currently have...by a good margin. So no, its a very VISIBLE flaw. Well I wouldn't call it a flaw, but out of the ordinary characteristic.
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Indecision on the definition of flaw? I think you need a new hobby...this phone thing doesn't seem to be working out for you.
Sent from my amazing LGG3!

wideasleep1 said:
Indecision on the definition of flaw? I think you need a new hobby...this phone thing doesn't seem to be working out for you.
Sent from my amazing LGG3!
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Got plenty of hobbies, and this phone thing worked out with me for 5 years just fine.