My story begins with what was admittedly my own mistake. I wanted to order an Oneplus 8 pro for me and a Oneplus 8 for my sister, but her preferred color was only in stock at Bangood at the moment of the order around the beginning of May. My recollection at the time was that back when i got my Oneplus 7 Pro, around two years ago, Oneplus EU (i live in the EU) did offer warranty services to international devices, so stupidly, instead of checking what the current status is, i went ahead and ordered both phones from Banggood.
As Merphy's law dictates, my unit came with red tinting as well as intense clouding on the bottom half of the screen. I had assumed that Oneplus would have solved the display issues by now but once again i was wrong. Here is the red tint:
And here is the clouding:
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So i contacted Oneplus support and i described my issue, not neglecting to mention that the device was Chinese. The employee was reassuring, telling me that it's covered by warranty and as long as the motherboard isn't damaged, the service center will replace the defective part at no additional cost. I proceeded to open a ticket and sent my Oneplus 8 Pro to the Oneplus service center for repair. Soon after, i received an unexpected email, asking me to wire 290 euros for the repair to proceed. I contacted support again and they told me that the previous employee was in error, and that the warranty policy of Oneplus had changed and did not cover Chinese devices anymore. I was not at all happy to hear this, but a simple visit to the Oneplus warranty page confirmed that this was indeed the case. So i asked my device to be sent back in order to think on my options.
The manufacturer's service center had verified that the display was defective and the phone was less than a month old. So i could pursue a full refund either via Paypal, or directly though Bangood. As this is a fairly lengthy and bureaucratic process, i thought that i might pursue an alternative via Oneplus. I would pay for the repair, as long as the new part was under warranty since Oneplus 8 screens seem to have a very high defect ration. Oneplus confirmed that this is the case not once, but twice, so i decided to trust them.
Big mistake. While the replacement screen was free of clouding and tinting, it had this dark bar that could only be seen in very low brightness:
Since i often use my phone in total darkness, that was a deal breaker for me, so i contacted support again to request for another repair. My phone reached the service center, but the days were passing by without a single notice from them. I contacted support to inquire about the status of the repair and they informed me that i would soon receive an email with a quote for the repair. I promptly explained that the display had just been replaced, thus was under warranty, providing a screenshot of the assurances i had received concerning this, along with the number of the previous repair ticket.
To make a long story a little shorter, Oneplus now claims that my motherboard is also defective and i need to pay them around 390 more euros (the cost of the motherboard including VAT) in order to get a replacement. So, they are effectively asking me to pay a total sum of 680 euros, approximately the cost of a new device in order to replace a phone that was either:
a) Shipped with a defective display and a defective motherboard, meaning that Oneplus quality controls lets them sell expensive paperweights. It also means that their service center failed to notice the motherboard issue the first two times it examined the phone. I guess 3 times is the charm.
b) Damaged during the screen replacement. The Oneplus service center was the only one that had access to the insides of the phone.
c) Or most probably, the phone is totally fine, expect for the replacement display that is clearly defective, but Oneplus is unwilling to honor its warranty and is seeking ways to charge me for the replacement. Interestingly, Oneplus claims that both the display and the motherboard need to be replaced.
Now logic dictates, that the culprit must be either the signal (motherboard) or the display, but not both. But since i cannot disprove the veracity of Oneplus' claims i decided to ask for the replacement of the screen alone, since it is supposedly covered under warranty, but Oneplus refused, stating that they can't do partial repairs, which is a ridiculous claim. So i guess if you guys have cracked screens or any other issue with your phones, do not send them to Oneplus for battery replacement unless you want to be blackmailed to paying for replacement parts for everything that isn't in pristine condition.
In conclusion, trusting Oneplus costed me the ability to be able to claim a full refund, which i no longer can do since the device has been repaired. My phone has spent more time on a Oneplus bench than in my possession and it still has a defective display despite me paying for it to be fixed. Ironically, i've also wasted countless hours in mostly worthless debates with Oneplus support. This is without a doubt the worst experience i've ever had with a corporation's after sales support in my life and i aint young anymore. I do not care so much about the monetary aspect of this, but the opportunism and dismissiveness OnePlus shows towards its own clients is infuriating. I did not want to litter this thread with more screenshots, but the email correspondence between me and Oneplus support is quite telling.
That is some post there lol.
Yeah, Oneplus has ****ty customer support something I tested before buying Samsung cause I didn't wanna second guess it.
My guess check the rating customer support before looking to buy a new phone.
Not only oneplus, every company is like that. Samsung, xiaomi, even apple. They dont care what your problem is unless you pay even if it is not your fault.
Welcome to the world darling
gsser said:
Not only oneplus, every company is like that. Samsung, xiaomi, even apple. They dont care what your problem is unless you pay even if it is not your fault.
Welcome to the world darling
Click to expand...
Click to collapse
There is always at least one apologist willing to use this false equivalence, congratulations on being the first!
Now darling, listen to this. I have been buying flagship smartphones from the time that Nokia introduced them in early 2000 and as you can imagine, some of them did develop issues while under warranty. I've experienced after sales support from Nokia, Samsung, Sony, LG, Xiaomi and others. Not one of them has ever denied repairing something that is under warranty. In fact, if we go outside smartphones for a moment, LG replaced an old OLED TV of mine that had damaged electronics free of charge with their new current flagship, despite the fact that the warranty had expired two months earlier.
So yes, big corporations only care about making money. But in that vein, they do have to protect their brand name image as much as they can, since it brings them more customers, and reliable after sales support is a big part of that. That's why when a huge corporation like Oppo bends us over instead of honoring their warranty, we as consumers should make sure that the breach is heard by as many prospective customers as possible instead of glossing it over like you did.
FatherJony said:
There is always at least one apologist willing to use this false equivalence, congratulations on being the first!
Now darling, listen to this. I have been buying flagship smartphones from the time that Nokia introduced them in early 2000 and as you can imagine, some of them did develop issues while under warranty. I've experienced after sales support from Nokia, Samsung, Sony, LG, Xiaomi and others. Not one of them has ever denied repairing something that is under warranty. In fact, if we go outside smartphones for a moment, LG replaced an old OLED TV of mine that had damaged electronics free of charge with their new current flagship, despite the fact that the warranty had expired two months earlier.
So yes, big corporations only care about making money. But in that vein, they do have to protect their brand name image as much as they can, since it brings them more customers, and reliable after sales support is a big part of that. That's why when a huge corporation like Oppo bends us over instead of honoring their warranty, we as consumers should make sure that the breach is heard by as many prospective customers as possible instead of glossing it over like you did.
Click to expand...
Click to collapse
i just speak the truths.
Definitely would have sent it back to banggood at the first sign of an issue.
If it's less than 30 days old, why send it to OnePlus?
Feel for you mate that sounds like crap I've been through myself with eBay/PayPal.
You could maybe have pushed them and stated that you only kept the device because of the advisors advice, so they're mistake has caused you to have further issues and miss your deadline.
For the future, avoid banggood, it's not good, tbh I'd only go via a retailer like your service provider or OnePlus themselves.
Buy for your region, not the Chinese crap, something with a valid warranty, obviously you now know the money saved actually wasn't.
dladz said:
If it's less than 30 days old, why send it to OnePlus?
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Click to collapse
Because my first concern was not to save money, i just wanted to get a working phone faster and i was willing to pay 290 euros which is more than double what i saved by ordering both phones from Banggood. I went to Banggood mainly to get a green Oneplus 8 since i couldn't find one locally and Oneplus had a similar unavailability back then. I just added an Oneplus 8 pro for myself mostly as an impulse buy, as i was rather disappointed with the 9 pro and its sd888 woes.
Should i have researched things a little before pressing buy? Sure, i admit as much in my initial post. But i was promised a warranty from Oneplus and i though that they would honor it like any other major company would.
dladz said:
For the future, avoid banggood, it's not good, tbh I'd only go via a retailer like your service provider or OnePlus themselves.
Click to expand...
Click to collapse
What is certain is that In the future i will avoid Oneplus. Fool me once, shame on you, fool me twice, shame on me. They will not see another cent from me. From now on, it's either a Pixel or a Samsung.
FatherJony said:
Because my first concern was not to save money, i just wanted to get a working phone faster and i was willing to pay 290 euros which is more than double what i saved by ordering both phones from Banggood. I went to Banggood mainly to get a green Oneplus 8 since i couldn't find one locally and Oneplus had a similar unavailability back then. I just added an Oneplus 8 pro for myself mostly as an impulse buy, as i was rather disappointed with the 9 pro and its sd888 woes.
Should i have researched things a little before pressing buy? Sure, i admit as much in my initial post. But i was promised a warranty from Oneplus and i though that they would honor it like any other major company would.
What is certain is that In the future i will avoid Oneplus. Fool me once, shame on you, fool me twice, shame on me. They will not see another cent from me. From now on, it's either a Pixel or a Samsung.
Click to expand...
Click to collapse
Whilst it's not nice to get burnt..I don't see OnePlus as the issue here.
First you should have sent it back to banggood within 30 days.
Plus you got a Chinese phone in the EU..
Most OEMs would say the same.
Your call though. Just think it could have been handled better initially, you live and you learn.
So where are the phones now?
dladz said:
Whilst it's not nice to get burnt..I don't see OnePlus as the issue here.
First you should have sent it back to banggood within 30 days.
Plus you got a Chinese phone in the EU..
Most OEMs would say the same.
Click to expand...
Click to collapse
Did you actually read the whole of the OP? My issue is not that Oneplus refused to service a Chinese phone under warranty. My beef is that the replacement display which i bought from the EU service as part of the repair, comes with its own warranty that Oneplus refuses to honor. They admit that it needs to be replaced and that it's under warranty but they just refuse to fix it. You seem hung up on the fact that this is a Chinese model but they could do the same with an older phone, bought locally like my Oneplus 7 Pro, that had its own warranty expired and needed a screen replacement.
If you don't see this as an issue with Oneplus then you must have a very weird definition of the word warranty in your head.
dladz said:
Your call though. Just think it could have been handled better initially, you live and you learn.
Click to expand...
Click to collapse
I've never denied that. But two things can happen at the same time, like me handling it poorly and Oneplus refusing to honor its promises.
dladz said:
So where are the phones now?
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Click to collapse
As for the phones, the regular 8 is with my sister while the 8 pro is with Oneplus, God knows where.
I'm not hung up on anything. I just know you wouldn't have had these issues if it was bought normally..an EU phone for someone in the EU.
And yes that includes the Chinese variant probably being built to worse standards than the EU / global devices, China allows buildings to be lived in that are falling down! You bought a phone intended for use in that country and it has an issue? Shocker.
You're always going to have problems with an out of region device, you've experienced some of these issues, why on earth would the EU region accept the loss when they have better standards, why do you think they stopped honouring Chinese devices on global warranty?
Like I said you live and you learn..
You probably wont ever buy another out of region device in your life again, that's the learning part.
And I wouldn't blame you.
dladz said:
I'm not hung up on anything. I just know you wouldn't have had these issues if it was bought normally..an EU phone for someone in the EU.
And yes that includes the Chinese variant probably being built to worse standards than the EU / global devices, China allows buildings to be lived in that are falling down! You bought a phone intended for use in that country and it has an issue? Shocker.
Click to expand...
Click to collapse
Oneplus themselves have stated multiple times to me that ALL parts used in the 8 pro, except for the mainboard which is different due to different regional bands, are the exact same. All variants are built on the same plants in China.
dladz said:
You're always going to have problems with an out of region device, you've experienced some of these issues, why on earth would the EU region accept the loss even when they have different standards, why do you think they stopped honouring Chinese devices on global warranty?
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Click to collapse
You seem to have a hard time with this so let me break it down for you. The current display is faulty. I bought the current display from Oneplus EU. The current display comes with 90 days of warranty from Oneplus EU. Oneplus EU refuses to replace it.
This is not a post about what you think the current state of China is, it's a post about Oneplus refusing to honor a warranty.
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
Click to expand...
Click to collapse
Well, thats expected. Why would oneplus service a EU display in a Chinese phone?
Kenora_I said:
Well, thats expected. Why would huawei service a EU display in a Chinese phone?
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Click to collapse
I agree.
I'd like them to. But I get why they don't and wouldn't expect them to
dladz said:
I agree.
I'd like them to. But I get why they don't and wouldn't expect them to
Click to expand...
Click to collapse
First the Chinese phone is only liable for warranty and service in mainland China and the display is Europe, meaning either he fixed it himself without being careful, most likely damaging something. Or he went to an unauthorised service place to repair it and they screwed it up.
Warranty doesn't apply to people who break the display by not taking precautions. I'm pretty sure every warranty doesn't cover “accidental damages”
Kenora_I said:
First the Chinese phone is only liable for warranty and service in mainland China and the display is Europe, meaning either he fixed it himself without being careful, most likely damaging something. Or he went to an unauthorised service place to repair it and they screwed it up.
Warranty doesn't apply to people who break the display by not taking precautions. I'm pretty sure every warranty doesn't cover “accidental damages”
Click to expand...
Click to collapse
? Why are you explaining this to me? I'm fully aware of what's covered and what isn't?
I'm not confused here bud
I'm not the OP, but I think you need to read the OP to understand what's happened..
He didn't change the screen himself, OnePlus did apparently.
dladz said:
? Why are you explaining this to me? I'm fully aware of what's covered and what isn't?
I'm not confused here bud
I'm not the OP.
Click to expand...
Click to collapse
Im not explaining it to you, just saying to the OP , I just unconsciously clicked reply as I do in all my posts. Sorry.
Kenora_I said:
Im not explaining it to you, just saying to the OP , I just unconsciously clicked reply as I do in all my posts. Sorry.
Click to expand...
Click to collapse
Oh ok. Just click quote on their post mate
dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
Click to expand...
Click to collapse
dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Click to expand...
Click to collapse
Want has nothing to do with it. It's not help either. It's a contractual obligation. Those higher standards in the EU you keep mentioning include regulations related to financial transactions and consumer protection. When you pay for a service that also offers warranty, that warranty is part of the product's price. Honoring that warranty isn't optional, in fact not honoring it is illegal. The only reason they did this is that they know that a lawsuit would cost many times more than the phone itself, so most people don't bother.
Constantly trying to change the subject to the origin of the phone is just gashlighting at this point. I was not the one that broke the law and it's not illegal to own a Chinese phone. If Oneplus EU had an issue with that, they could simply deny repairing it, which they absolutely didn't.
dladz said:
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
Click to expand...
Click to collapse
The reason was clearly stated. I was reassured by Oneplus EU that the new display would come with its own warranty and i believed they would honor it since as you say, the West has strong standards and such.
dladz said:
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
Click to expand...
Click to collapse
Name calling followed by bailing out, classy. No one forces you to participate mate, but if you are not ready for replies that don't agree with your opinions, maybe you should not post them publicly.
Kenora_I said:
Well, thats expected. Why would huawei service a EU display in a Chinese phone?
Click to expand...
Click to collapse
Because they (Oneplus EU, not Huawei), put it there as part of a payed service (repair) and because the new display comes with its own 90 days of warranty. Please see the screenshot i posted in the original post.
Oneplus repairs all device variants and would even provide warranty services to all till half a year ago.
Related
As the title... I know you can uncheck a button and raise the charging limit to 80%, but just wanna know if there's a method, with root or not, with custom Rom or not, to completely remove the limit and make my Note 100% again?
Really sick of this limit [emoji24]
Sent from my SM-N930F using XDA-Developers mobile app
I'd love to know the answer to this question as well.
Sent from my SM-N930F using XDA-Developers mobile app
alexcarterkarsus said:
As the title... I know you can uncheck a button and raise the charging limit to 80%, but just wanna know if there's a method, with root or not, with custom Rom or not, to completely remove the limit and make my Note 100% again?
Really sick of this limit [emoji24]
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes, replace the phone with a safer one and stop risking yourself or people around you.
captainbirdseye86 said:
Yes, replace the phone with a safer one and stop risking yourself or people around you.
Click to expand...
Click to collapse
Samsung Germany is a mess and positively retarded: 3 weeks ago they told me someone will contact me "shortly" with procedure for the exchange. 3 weeks later still no such thing.
It's them who made this mess out of a great phone in the first place, and then their disastrous customer service only made it worse.
I'm just trying to lessen the inconvenience unfairly heaped upon me here
Sent from my SM-N930F using XDA-Developers mobile app
Extra 20% doesn't make much difference
So there are places where the exchange has not even started until now? That's bad!
Aimara said:
Extra 20% doesn't make much difference
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Click to collapse
It does for me... after a whole day of medium use during the work day, I'm usually forced to plug in with 5% or less. If I have 20% more, I'll have the peace of mind and won't have to think about the battery whatsoever again
Sent from my SM-N930F using XDA-Developers mobile app
alexcarterkarsus said:
I'm just trying to lessen the inconvenience unfairly heaped upon me here
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
and should the device fail and cause damage to you or your property, how much of an inconvenience would that be ?
nookcoloruser said:
and should the device fail and cause damage to you or your property, how much of an inconvenience would that be ?
Click to expand...
Click to collapse
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago ?
Sent from my SM-N930F using XDA-Developers mobile app
alexcarterkarsus said:
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago ?
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Where did you purchase your Note 7 from?
Ryland
alexcarterkarsus said:
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago [emoji56]
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Not if they claim it was caused when you circumvented their limiter ... is it worth the risk doing so rather than just suffer the minor inconvenience now.
Ryland Johnson said:
Where did you purchase your Note 7 from?
Ryland
Click to expand...
Click to collapse
Amazon Germany
Sent from my SM-N930F using XDA-Developers mobile app
alexcarterkarsus said:
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago
[/URL]
Click to expand...
Click to collapse
You will not have any recourse as Samsung stated from the beginning to shut the phone off and do not use it until you get a replacement. If you choose to circumvent their warnings then you are assuming responsibility.
alexcarterkarsus said:
Samsung Germany is a mess and positively retarded: 3 weeks ago they told me someone will contact me "shortly" with procedure for the exchange. 3 weeks later still no such thing.
It's them who made this mess out of a great phone in the first place, and then their disastrous customer service only made it worse.
I'm just trying to lessen the inconvenience unfairly heaped upon me here
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
For you as a European citizen the law is B+W. Samsung has NOTHING to do with your situation. You made your purchase through Amazon.de. If you log onto your Amazon.de account you will eventually find a help section that gives various advice of shoppers problems. If you are not satisfied with that you can further click on 'Contact us'. Here a new page will open where you can highlight your order and ask Amazon for a call back either now or when you are free.
I advise you click 'now' and your phone will ring immediately. You can then discuss your problem with the Amazon representative who will be most helpful.
IF you have one of the first batch, the Amazon rep' will send you a prepaid postal address where all you need to do is re-box your Note 7 and place the return label on the box, take it to your local post office where your printed receipt will be stamped dated and signed. As soon as Amazon.de receive that parcel you will be refunded directly to the method you paid originally. All done and dusted.
You have zero excuses for not doing this. Amazon.de will help you 100% with this situation. It wont cost you a cent. :good:
Ryland
DIXZ06 said:
You will not have any recourse as Samsung stated from the beginning to shut the phone off and do not use it until you get a replacement. If you choose to circumvent their warnings then you are assuming responsibility.
Click to expand...
Click to collapse
That, is exactly why a legal case is necessary: did they really expect ppl to not use their phone, while not providing ANY recourse, either a replacement phone, any sort of replacement phone, or a speedy exchange? We paid big bucks for it... remember? That shining hole of 850€ in our bank account is screaming literally "compensation"
Sent from my SM-N930F using XDA-Developers mobile app
alexcarterkarsus said:
That, is exactly why a legal case is necessary: did they really expect ppl to not use their phone, while not providing ANY recourse, either a replacement phone, any sort of replacement phone, or a speedy exchange? We paid big bucks for it... remember? That shining hole of 850€ in our bank account is screaming literally "compensation"
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Are you looking for a reimbursement, replacement unit or compensation? Had you contacted Amazon.de you would have received your money back within 7 days of your returning the purchase. That is the most any store will offer and better than some.
Let me add this. Thank God this was not the fruity brand. In this country once the plastic outer packing is broken the store will not replace it even though this is contrary to law.
There have been some genuine cases of stores not cooperating with those who have requested a full refund or exchange unit. Amazon.de is not, however, one of them.
Ryland
Ryland Johnson said:
For you as a European citizen the law is B+W. Samsung has NOTHING to do with your situation. You made your purchase through Amazon.de. If you log onto your Amazon.de account you will eventually find a help section that gives various advice of shoppers problems. If you are not satisfied with that you can further click on 'Contact us'. Here a new page will open where you can highlight your order and ask Amazon for a call back either now or when you are free.
I advise you click 'now' and your phone will ring immediately. You can then discuss your problem with the Amazon representative who will be most helpful.
IF you have one of the first batch, the Amazon rep' will send you a prepaid postal address where all you need to do is re-box your Note 7 and place the return label on the box, take it to your local post office where your printed receipt will be stamped dated and signed. As soon as Amazon.de receive that parcel you will be refunded directly to the method you paid originally. All done and dusted.
You have zero excuses for not doing this. Amazon.de will help you 100% with this situation. It wont cost you a cent. :good:
Ryland
Click to expand...
Click to collapse
That part about Samsung not responsible for handling the exchange is simply not true: Samsung Germany specifically set up a webpage so customers who purchased Note7 through all channels in Germany could register their information in order for Samsung Germany to handle the exchange. And they replied repeatedly someone would contact me shortly for the detailed exchange plan... 3 weeks and nada
As for Amazon, it was them who initially pointed me to the Samsung Germany page, and that's about it. But you might be right, I should try them again
Sent from my SM-N930F using XDA-Developers mobile app
alexcarterkarsus said:
That part about Samsung not responsible for handling the exchange is simply not true: Samsung Germany specifically set up a webpage so customers who purchased Note7 through all channels in Germany could register their information in order for Samsung Germany to handle the exchange. And they replied repeatedly someone would contact me shortly for the detailed exchange plan... 3 weeks and nada
As for Amazon, it was them who initially pointed me to the Samsung Germany page, and that's about it. But you might be right, I should try them again
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
I am sorry to doubt you but I must on this occasion.
If you had called Amazon.de they would NOT have requested you contact Samsung. They have been instructed from day one to accept returns on all Note 7's.
Amazon.de will not request Samsung become involved as THE LAW states very clearly here in Europe that you MUST deal with the party who sold you the item. No one in Amazon has told you to contact Samsung. You are mistaken.
If you even mention Note 7 to an Amazon.de representative said rep will pee their pants to get that mobile from you. All contacts with Amazon.de are recorded and an email sent to you confirming the details of your call and action to be taken. Caution when you say you have spoken to Amazon as there will be a record.
Ryland
Amazon.de have not even sold the replacement Notes. I guess they are taboo in Amazon.de.
The chances are very slim
nookcoloruser said:
and should the device fail and cause damage to you or your property, how much of an inconvenience would that be ?
Click to expand...
Click to collapse
The amount of people that had/have a ticking time bomb was/is counted at a total of 100 units out of the 2.5 million units first sold world wide. Not very high odds. I had bought one of the originals which didn't give me any problems, but after hearing the hype and that they would exchange it, I then got it replaced with a "safe" unit with green battery icon... all was good until this morning. Now they want me to only have 60% on a unit that THEY said (just like the original) works just fine! What kind of crap are these dummies playing? It does work fine. If it was not SO it would have failed very quickly, as they(news media) supposedly said happen on an commercial airplane, of all places..(I didn't know you could charge your phone on a plane, while in flight or what kind of games was this "person" playing to get it to so HOT) but it appears some moron was able to do this. Why and how I ask? hmmm... Anyhow, This has lead me to root the device in an attempt to circumvent their attempts at forcing BS on us. I have noticed that when the device is in (TWRP) recovery, it will charge up beyond 60%, so there is a (simple) way of getting around this BS; I just have yet to find it. I most likely will trade this in for the Galaxy edge s7, but i really like the S-pen so will have to wait an see how things go with the Samsung rep tomorrow; I guess if they can give me an unlocked international version like the duos I have now, I could live with that. They ARE basically the same except for just a few items (s-pen and USB type, if not mistaken)...but if not, Samsung will lose my business. What a bunch of F'd up'd individuals. Don't they product test their phones prior to launch, especially when using a new vender for batteries!? What kind of R&D are they working with (I work in R&D, this is complete BS)? My opinion IS this is just part of a BS deal with Apple, Inc. to settle some patent infringement crap from years ago. The truth is, anytime the mainstream news says something like this (over and over on all networks), it is always masonic BS. The fact is, unless you know someone with one that got burnt up, or at least got really really hot and started to smoke; I call it all BS. They really should have gotten to the bottom of this prior to exchanging any phones. These corporate morons always trying to save their own wallets and not anyone elses'. Should I find an all the time way to *fix* the 60% charge limit, I will post an update. Hope others will do the same. Without a doubt there IS a way. They did the limit by OTA update (that I didn't authorize in the first place-just forced pushed to phone) which is all software related anyhow...so there is a way by software to undo this error. :good:
KhunDee said:
The amount of people that had/have a ticking time bomb was/is counted at a total of 100 units out of the 2.5 million units first sold world wide. Not very high odds. I had bought one of the originals which didn't give me any problems, but after hearing the hype and that they would exchange it, I then got it replaced with a "safe" unit with green battery icon... all was good until this morning. Now they want me to only have 60% on a unit that THEY said (just like the original) works just fine! What kind of crap are these dummies playing? It does work fine. If it was not SO it would have failed very quickly, as they(news media) supposedly said happen on an commercial airplane, of all places..(I didn't know you could charge your phone on a plane, while in flight or what kind of games was this "person" playing to get it to so HOT) but it appears some moron was able to do this. Why and how I ask? hmmm... Anyhow, This has lead me to root the device in an attempt to circumvent their attempts at forcing BS on us. I have noticed that when the device is in (TWRP) recovery, it will charge up beyond 60%, so there is a (simple) way of getting around this BS; I just have yet to find it. I most likely will trade this in for the Galaxy edge s7, but i really like the S-pen so will have to wait an see how things go with the Samsung rep tomorrow; I guess if they can give me an unlocked international version like the duos I have now, I could live with that. They ARE basically the same except for just a few items (s-pen and USB type, if not mistaken)...but if not, Samsung will lose my business. What a bunch of F'd up'd individuals. Don't they product test their phones prior to launch, especially when using a new vender for batteries!? What kind of R&D are they working with (I work in R&D, this is complete BS)? My opinion IS this is just part of a BS deal with Apple, Inc. to settle some patent infringement crap from years ago. The truth is, anytime the mainstream news says something like this (over and over on all networks), it is always masonic BS. The fact is, unless you know someone with one that got burnt up, or at least got really really hot and started to smoke; I call it all BS. They really should have gotten to the bottom of this prior to exchanging any phones. These corporate morons always trying to save their own wallets and not anyone elses'. Should I find an all the time way to *fix* the 60% charge limit, I will post an update. Hope others will do the same. Without a doubt there IS a way. They did the limit by OTA update (that I didn't authorize in the first place-just forced pushed to phone) which is all software related anyhow...so there is a way by software to undo this error. :good:
Click to expand...
Click to collapse
Ok let's drop the conspiracy theories and do the math and the forecast projections on which Samsung would have formulated their final decision to kill the N7.
Firstly of 2.5 million recalled units, these include unsold inventory. There was actually just over 1 million units sold in the USA and around 200,000 in China.
Secondly now let's look at failures and projections.
100 incidents in NA over 34 days of device being on sale equates to 3 devices a day failing,
Assuming that failure rate continues based on those 1 million units after 1 year there would be 1068 incidents in USA
Now let's project that forward with Sales increasing to 6 million units sold in USA over the year, based on the failure rate reported by the CPSC we would be looking at 6,408 'dramatic'• failures.
[•clarification - a normal failure happens to all devices, a dramatic failure is the device frying itself and spewing smoke]
Now let's add Europe should the Note had been released there and estimate over a year it would have sold 10 million units, based on the actual failure rate of USA then we would be at 10,680
Add another 4 million units for China and Asian territories at 4,272.
So with a projected 20 million units based on the current failure rate of USA we would be looking at around 21,360 going up in smoke and potentially destroying property and injuring users..
Now that is only for year 1.
So we project forward. Let's assume in year 2 the devices shifted another 5 million units, and should the rate of failure be sustained we would then be looking at. 21,360 x 2 (second year) = 42,720 + additionally 5,300 total = 49,000 .... potential incidents.
The 'potential' number here shifts the normal risk / reward balance clearly more into risk than the possible rewards continued sales and incidents occurring would have brought.
Samsung are looking at a $17 billion hole in their account because of the Note 7. They did not cancel the device completely on a whim or media sabotage. They cancelled it because projecting forward based on the fact they could not resolve what we was causing them to fail, the potential damages and losses not only in liability but to the entire Samsung brand would be more than the $17 billion hole cancelling the device creates. That should tell you how serious the issue was and is.
But if you think you know better than Samsung and dream up conspiracy theories, please be my guest. The view from cloud cuckoo land must be breathtaking ....
But I think more of Samsung, and trust they made their decision based on the laws of probability and sound financial judgment. Clearly you think less of them if you think they would cancel a device and face a financial hole in their books based on media and Apple fanboys.
As the title says, this video popped up in my YouTube feed:
https://youtu.be/dKk7F9uEWJ8
Yeah, baby.
CHH2 said:
As the title says, this video popped up in my YouTube feed:
https://youtu.be/dKk7F9uEWJ8
Click to expand...
Click to collapse
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Smartphones have become disposable devices with a two year design life. The two year life is determined by the Li-Ion useful life regardless of charge/discharge history. The increasing proportion of phones with IP68 is probably at least partly related to that, because the way to reliably get IP68 is with mastic goop sealing and bonding the perimeter interface between the two enclosure halves, and that goop is a one-time seal, once pried apart it is no longer a reliable seal if reassembled - but this is an acceptable trade-off if the device is a disposable thing good only for a couple years anyway.
So the teardown is interesting, but I don't think we will need to follow the video steps to do it ourselves, unless we don't care about water resistance. (Good luck with your business, Jerry Rig.)
(I'm waiting for someone to bring up the issue of battery replacement...
...
I'm more interested in him testing the phones durability.
Tinkerer_ said:
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Click to expand...
Click to collapse
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
ChazzMatt said:
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
Click to expand...
Click to collapse
The warranty is not the issue here IMHO. The warranty is likely waived by unlocking the bootloader, and remember this is a two year device anyway. I have shoes that last longer.
Nor does the warranty prevent failure. It is just a mop and bucket to clean up the mess after the fact, and it does a poor job of that, it comes nowhere near to fully compensating the customer for the total cost of failure.
The important thing, to me, then, is preventing failure in the first place. So I want IP68 and other environmental robustness. That is lost when the phone is opened and reassembled.
Two year device, not worth opening up to repair. Just budget $30 a month and move on. You'll want the new model in two years anyway.
(Still waiting on someone to bring up battery replacement...)
...
ChazzMatt said:
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
Click to expand...
Click to collapse
Tinkerer_ said:
The warranty is not the issue here IMHO. The warranty is likely waived by unlocking the bootloader, and remember this is a two year device anyway. I have shoes that last longer.
Nor does the warranty prevent failure. It is just a mop and bucket to clean up the mess after the fact, and it does a poor job of that, it comes nowhere near to fully compensating the customer for the total cost of failure.
The important thing, to me, then, is preventing failure in the first place. So I want IP68 and other environmental robustness. That is lost when the phone is opened and reassembled.
Two year device, not worth opening up to repair. Just budget $30 a month and move on. You'll want the new model in two years anyway.
Click to expand...
Click to collapse
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. I wouldn't be doing it anyway, I would take it to a repair service that hopefully would be using this excellent video are a reference! Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my 2014 Moto XT1225 (the 5.2" version of the Moto Nexus 6). In 2015 I won a FREE LG G4 through an AT&T release contest, but sold it on eBay because it wasn't really any better than my Moto XT1225 (1440p AMOLED, 3GB RAM, 64GB internal memory, Qi wireless charging, 21MP camera, 3900 mAh battery). In fact, only this year in 2017 have phones appeared which really eclipse that phone.
ChazzMatt said:
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my Moto XT1225 (the 5.2" version of the Moto Nexus 6).
Click to expand...
Click to collapse
Wow.
I read your post, dude. I had a reason to address the warranty as part of something I'm illuminating, not to restate your post.
My point is: Even talking about warranty is irrelevant, not just because we void it by unlocking bootloader but also because this is a very short-lived device at best. The important thing is preventing failure for 2 years - the phone is only good for two years anyway because the battery is down to only 2/3 original fresh capacity by then anyway at best. That's the hard reality.
The great majority of phones last at least the first year (warranty). The second year of the two year design life is just icing on the cake, if the phone lasts that long.
Diminishing returns dominate quickly, with phone repairs. Between things like degrading the phone reliability (e.g. the IP68 destruction), the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, and the lack of good replacement batteries in the retail market, it is a waste of resources. In my humble opinion, having learned the hard way.
But have fun with that.
These have become pricey throwaway devices with a two year design life.
Tinkerer_ said:
Wow.
I read your post, dude. I had a reason to address the warranty as part of something I'm illuminating, not to restate your post.
My point is: Even talking about warranty is irrelevant, not just because we void it by unlocking bootloader but also because this is a very short-lived device at best. The important thing is preventing failure for 2 years - the phone is only good for two years anyway because the battery is down to only 2/3 original fresh capacity by then anyway at best. That's the hard reality.
The great majority of phones last at least the first year (warranty). The second year of the two year design life is just icing on the cake, if the phone lasts that long.
Diminishing returns dominate quickly, with phone repairs. Between things like degrading the phone reliability (e.g. the IP68 destruction), the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, and the lack of good replacement batteries in the retail market, it is a waste of resources. In my humble opinion, having learned the hard way.
But have fun with that.
These have become pricey throwaway devices with a two year design life.
Click to expand...
Click to collapse
Ah you aren't saying anything you haven't already said a dozen times.
2 years
2 years
2 years
2 years
2 years
2 years
2 years
2 years
Not sure why you seem to be obsessed with that number? I clearly explained I keep my phones for as long as I want -- as do many people on XDA-- so your artificial timeline has no relevance to me.
Yet, you seem to be totally ignoring the real point of discussion that someone may NEED NEED NEED NEED a repair SOMETIME (2 months, 6 months, 18 month, maybe even 3 years from now) WITHOUT a warranty (because they unlocked their bootloader) and and a $100 repair is much better than a new $700-$800 phone replacement -- unless the LG V30 price has dropped considerably by the time the repair is needed (who can predict either?) to cost less than a professional repair.
Tinkerer_ said:
the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, it is a waste of resources.
Click to expand...
Click to collapse
I will re-state again, I will NOT be doing this myself. I will take it to professional repair service if needed. So, there will be no "painstaking hours spent gathering info and obtaining parts"
How is it a "waste of resources" to spend $100 to bring a phone back to life than $700 for a new replacement phone? You aren't making any sense. If the repair to bring the phone back to life costs as much or more than a new replacement phone, then yeah I would forgo the repair and buy a new phone.
Here, read this again? Because I've made all these points and you seem to be grasping at something not even being discussed -- that someone would do this themselves, for fun or something I have specifically ruled out that scenario and you keep bringing it up.
ChazzMatt said:
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. I wouldn't be doing it anyway, I would take it to a repair service that hopefully would be using this excellent video are a reference! Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my 2014 Moto XT1225 (the 5.2" version of the Moto Nexus 6). In 2015 I won a FREE LG G4 through an AT&T release contest, but sold it on eBay because it wasn't really any better than my Moto XT1225 (1440p AMOLED, 3GB RAM, 64GB internal memory, Qi wireless charging, 21MP camera, 3900 mAh battery). In fact, only this year in 2017 have phones appeared which really eclipse that phone.
Click to expand...
Click to collapse
I love to discuss stuff like this, but you have to bring something new to the discussion. I've addressed your one or two points over and over and showed their fallacy, and you have not rebutted in any way. You just keep repeating "two year" and "losing IP68", which I've addressed.
Unless you explain how a $100 repair that is NEEDED is better than paying several hundred dollars for a new replacement phone, and how at that point IP68 is USELESS without the repair (because the phone isn't working), there's really nothing else to say. I've said over and over losing IP68 would be a tradeoff to have a working phone at a reasonable repair cost rather than paying much more for a new replacement phone until I am ready to upgrade to a new phone on my own terms.
Other than that, I think the YouTube video is excellent educational instruction for professional cell phone repair companies. I hope if I NEED a repair, the service I go to has watched it over and over.
I don't really want to get involved in your guys' spat, just want to comment on the two-year thing and waterproofing.
First, two years. Admittedly a lot can happen in two years - just look at the difference in phones between 2012 and 2014 - but assuming that the phone will be outdated to the point where you feel forced to upgrade is silly.
Snapdragons these days are pretty strong SoCs. If we were talking about something equipped with an SD801 or 805, I'd say yea, it's getting long in the tooth. Even the 808 and 810 were infamously poor performers in both heat and IPC. But the SD821 and up are vastly better efforts than early 800-series SoCs are. IPC, heat, power-saving features, bandwidth, everything. I can see the 835 easily lasting more than two years, particularly if it's future-proofed with the new radio.
I also find the claim that the battery will be dead and gone in two years, flawed. Battery technology has been creeping along for a decade now, but it is getting better. Further, and more importantly, our understanding of how to use it is getting better and better. Samsung claims that after a year, their batteries retain 95% of their original capacity; the g6 and now v30 are using some company or another's monitoring technology to achieve what's likely the same effect.
As an aside, I'm using a Droid Turbo with its original battery, dated 2015 01 05. No matter how you look at that, it's over two years old. I've lost about 15% total capacity, and this after many full 100% - <15% cycles, beating on the battery with constant heavy loads, and repeatedly heating it to uncomfortable levels while gaming with the CPU throttling increased to max specs.
Inevitably, of course, you'll have to open the phone up and replace the battery if you want to keep using it. So what? It's not as if the OEM is the only one with access to waterproofing sealant.
Go down to your local auto parts store and buy a tube of RTV "gasket maker". Clean the mating surfaces of any skin oils, then run a bead of it where the original sealant was, stick the back panel back on, and set a book on top of it overnight. Trim the excess sealant off come morning. Boom, basic waterproofing, definitely enough for rain use and the occasional shower or drop in the toilet or what-have-you.
If that's not good enough for you, there are stronger adhesives available, I'm just using this as a cheap, accessible example. People seem to think the original sealant is made of magical water-disintegrating pixie dust, but in reality it's probably just various grades of silicon sealant.
30 minutes swapping a new battery into a device that's otherwise working perfectly fine seems worthwhile to me, especially if retaining water resistance is a non-issue.
Septfox said:
I don't really want to get involved in your guys' spat, just want to comment on the two-year thing and waterproofing.
Click to expand...
Click to collapse
Thank you. All great points.
Not really a spat, just an effort to get him to move beyond faulty assumptions -- which I addressed in both the first and second and then third posts because he refused to actually read the content, instead just repeating "two years, two years!" "Lose IP68!"
I am almost to the 3 year mark on my Moto XT1225. Will be three years by the time I get my carrier unlocked LG V30, probably in December... And my current phone doesn't have IP68. NONE of my phones have had it. My wife is also using a 2014 Moto XT1225, but she's at the 2.5 year mark of use. Still 2.5 years WITHOUT IP68. So there. Both points negated.
While I am looking forward to IP68 -- very neat -- my wife and I have had Android phones since 2011 without it. If I had to choose a reasonable cost repair ($100?) vs several hundred dollars for a new replacement phone, losing IP68 to get the phone running again would be the least of my concerns.
And as you pointed out, a professional repair shop sealing it back up should do a decent job.
I sure won't be doing any repairs, I'll leave that to someone who does it for a living! Back in 2013, I had to take my LG Nexus 5 apart one time, just hours after I got it because the SIM card got jammed. Never again! That was some scary stuff.
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Tinkerer_ said:
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Smartphones have become disposable devices with a two year design life. The two year life is determined by the Li-Ion useful life regardless of charge/discharge history. The increasing proportion of phones with IP68 is probably at least partly related to that, because the way to reliably get IP68 is with mastic goop sealing and bonding the perimeter interface between the two enclosure halves, and that goop is a one-time seal, once pried apart it is no longer a reliable seal if reassembled - but this is an acceptable trade-off if the device is a disposable thing good only for a couple years anyway.
So the teardown is interesting, but I don't think we will need to follow the video steps to do it ourselves, unless we don't care about water resistance. (Good luck with your business, Jerry Rig.)
(I'm waiting for someone to bring up the issue of battery replacement...
...
Click to expand...
Click to collapse
the ingress rating can be brought back pretty easily ,my company recently partnered with samsung to do in and out of warranty repairs for them and they gave us all the gear to make theyre devices sealed back up after getting into them its actually not that bad,you have the have a fresh set of adhesive and clean the frame of and its gtg
Hello. I bought the Ceramic 128/6GB Mi 6 from GearBest (China model) in January or February. For the first several months I don't think I have noticed any issues with the screen, but since ~3 months ago it started exhibiting image retention which occurs more easily as the phone ages.
It is so far temporary and goes away after the screen rests for 15 or so minutes. But it is very annoying and might end up as permanent damage at some point.
I couldn't find this being reported as an issue with the Mi 6, so I'm trying to figure what's up. I have the "lgd fhd cmd incell dsi panel" display, so perhaps most Mi 6 have another which doesn't suffer from this issue?
TLxda-d said:
Hello. I bought the Ceramic 128/6GB Mi 6 from GearBest (China model) in January or February. For the first several months I don't think I have noticed any issues with the screen, but since ~3 months ago it started exhibiting image retention which occurs more easily as the phone ages.
It is so far temporary and goes away after the screen rests for 15 or so minutes. But it is very annoying and might end up as permanent damage at some point.
I couldn't find this being reported as an issue with the Mi 6, so I'm trying to figure what's up. I have the "lgd fhd cmd incell dsi panel" display, so perhaps most Mi 6 have another which doesn't suffer from this issue?
Click to expand...
Click to collapse
It is a hardware issue with you display which is manufactured by LG, you should contact your seller for a free replacement or refund, you should look for a display with this "singature" "jdi fhd cmd incell dsi panel", which is the "fixed" one.
AWESOME1092387456 said:
It is a hardware issue with you display which is manufactured by LG, you should contact your seller for a free replacement or refund, you should look for a display with this "singature" "jdi fhd cmd incell dsi panel", which is the "fixed" one.
Click to expand...
Click to collapse
But is it known that all phones with the LG panel have this issue? My brother has the JDI and indeed he doesn't see any screen issues.
The question is also whether all of the Ceramic China version Mi 6 have the LG panel? I bought it from GearBest through a coupon that made it cheaper than another option which was only 64GB. I thought perhaps it's because the 64GB is an actual global model vs the Chinese ones they simply flashed with Global ROM, but perhaps it's also that the screens are different and these ones have an issue?
And I doubt GearBest would give me any sort of refund, especially after 8 months.
TLxda-d said:
But is it known that all phones with the LG panel have this issue? My brother has the JDI and indeed he doesn't see any screen issues.
The question is also whether all of the Ceramic China version Mi 6 have the LG panel? I bought it from GearBest through a coupon that made it cheaper than another option which was only 64GB. I thought perhaps it's because the 64GB is an actual global model vs the Chinese ones they simply flashed with Global ROM, but perhaps it's also that the screens are different and these ones have an issue?
And I doubt GearBest would give me any sort of refund, especially after 8 months.
Click to expand...
Click to collapse
This a thread the mentions it http://en.miui.com/thread-2248189-1-1.html
But there is another thread that i can't seem to find (in en.miui.com i read it there) that properly explains this
I contacted GearBest and they asked to provide pictures of the issue and my phone's IMEI. Should I give them that? Second, they want the item number from my phone's packaging... I probably threw that away months ago.
TLxda-d said:
I contacted GearBest and they asked to provide pictures of the issue and my phone's IMEI. Should I give them that? Second, they want the item number from my phone's packaging... I probably threw that away months ago.
Click to expand...
Click to collapse
To be honest, I don't know, probably you should, but then again in a not 100% certain. If you can find a reasonably expensive screen replacement go with it ( if all else doesn't work). I am really sorry that I can't help you, my MI 6 is the global 6/64gb variant which is rocking the "jdi" panel, only the first phones of the production line had that issue as they used the "lgd" panel (as far as I have read online).
Frankly, I'm just trying to snap a photo showing the effect clearly, but it doesn't always happen very strongly or as quickly. Perhaps it's more specific color patterns that cause retention.
But I don't think I'll pay for panel replacement. It will probably be too expensive versus the cost of a new Xiaomi. I hope GearBest could offer some sort of compensation, but probably not.
TLxda-d said:
Frankly, I'm just trying to snap a photo showing the effect clearly, but it doesn't always happen very strongly or as quickly. Perhaps it's more specific color patterns that cause retention.
But I don't think I'll pay for panel replacement. It will probably be too expensive versus the cost of a new Xiaomi. I hope GearBest could offer some sort of compensation, but probably not.
Click to expand...
Click to collapse
Shouldn't be any harm giving them the IMEI if they're the ones that sold you the phone. They probably store a log of all the IMEI numbers when they get the phones so they know which ones are theirs.
Same as any other seller would do when selling the phone so they know if they need to honour warranty or not.
Now... Whether they actually bother to help you is another question....
I'm skeptical that they will because you mentioned the coupon that made your ceramic model cheaper than the basic 64gb model. It seems to me they made this deal to get rid of bad stock which is the dodgy screens. So by using the coupon hopefully you havent entered some unspoken contract to just deal with the problem....
Talk it through with them and don't send the phone until you have written confirmation that they will either replace it or have it fixed BY XIAOMI under warranty (they have warranty from when they purchased the device).
If you never get the phone back you will have all the evidence you need to claim a refund via your payment method.
Just be smart and protect yourself from BS basically.
I never used gearbest but they seem a bit hit or miss on customer support. Some people get replacements or warranty and some people get nothing.
I wish you the best with this annoying issue and you are right it might be worth just selling the phone at a loss with the issue and getting a new model.
If the issue annoys you don't bother struggling with the phone. You have to be happy with your personal device
Dobsgw said:
Shouldn't be any harm giving them the IMEI if they're the ones that sold you the phone. They probably store a log of all the IMEI numbers when they get the phones so they know which ones are theirs.
Same as any other seller would do when selling the phone so they know if they need to honour warranty or not.
Now... Whether they actually bother to help you is another question....
I'm skeptical that they will because you mentioned the coupon that made your ceramic model cheaper than the basic 64gb model. It seems to me they made this deal to get rid of bad stock which is the dodgy screens. So by using the coupon hopefully you havent entered some unspoken contract to just deal with the problem....
Talk it through with them and don't send the phone until you have written confirmation that they will either replace it or have it fixed BY XIAOMI under warranty (they have warranty from when they purchased the device).
If you never get the phone back you will have all the evidence you need to claim a refund via your payment method.
Just be smart and protect yourself from BS basically.
I never used gearbest but they seem a bit hit or miss on customer support. Some people get replacements or warranty and some people get nothing.
I wish you the best with this annoying issue and you are right it might be worth just selling the phone at a loss with the issue and getting a new model.
If the issue annoys you don't bother struggling with the phone. You have to be happy with your personal device
Click to expand...
Click to collapse
Well, I replied with more info and photos to the support ticket they opened for me, let's hope they'll be useful.
These are 3 photos I provided as example, though while writing my response I saw an even worse ghost image was formed all through the sides of the screen (but I didn't bother snapping that as well). I'm not sure what color patterns cause this most, as when I tried making the notification icons retain an image on purpose yesterday it barely had any effect.
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TLxda-d said:
Well, I replied with more info and photos to the support ticket they opened for me, let's hope they'll be useful.
These are 3 photos I provided as example, though while writing my response I saw an even worse ghost image was formed all through the sides of the screen (but I didn't bother snapping that as well). I'm not sure what color patterns cause this most, as when I tried making the notification icons retain an image on purpose yesterday it barely had any effect.
Click to expand...
Click to collapse
Ouch that is bad.
They will be able to see the problem so don't worry about that.
Fingers crossed!
Dobsgw said:
Ouch that is bad.
They will be able to see the problem so don't worry about that.
Fingers crossed!
Click to expand...
Click to collapse
Heh, and as I said what went with the screen after writing the support ticket information was even worse with the entirety of the sides getting colors and line marks.
Dobsgw said:
Ouch that is bad.
They will be able to see the problem so don't worry about that.
Fingers crossed!
Click to expand...
Click to collapse
OK, they returned with a couple of solutions.
1. Send the phone back to Hong Kong (shipping non-refundable) and they'll try to fix it. If they can't, they will send me a refurbished one.
2. Get $40 refund to GB wallet + 1 GB point for every $1 (that's mere 80 cents).
3. Get $40 refund to PayPal.
Is any of the options worth it? Paying for shipping it back while possibly getting a refurbished (not new) one instead doesn't sound too good. $40 refund out of a $390 purchase is not that much when I major component is partially malfunctioning.
Is there any chance I can request a larger refund? I might be able to use it for a local screen fix instead, or perhaps just leave it as is. I'm afraid it would get worse, but I don't think the phone won't be usable for at least another year, so it might be enough until I could be looking at new phones anyway.
EDIT: Here are two photos I added to my latest reply to GearBest just now.
I actually changed the final wording I sent them to be more serious about getting more money, perhaps I should have taken the photos afterwards lol
TLxda-d said:
OK, they returned with a couple of solutions.
1. Send the phone back to Hong Kong (shipping non-refundable) and they'll try to fix it. If they can't, they will send me a refurbished one.
2. Get $40 refund to GB wallet + 1 GB point for every $1 (that's mere 80 cents).
3. Get $40 refund to PayPal.
Is any of the options worth it? Paying for shipping it back while possibly getting a refurbished (not new) one instead doesn't sound too good. $40 refund out of a $390 purchase is not that much when I major component is partially malfunctioning.
Is there any chance I can request a larger refund? I might be able to use it for a local screen fix instead, or perhaps just leave it as is. I'm afraid it would get worse, but I don't think the phone won't be usable for at least another year, so it might be enough until I could be looking at new phones anyway.
EDIT: Here are two photos I added to my latest reply to GearBest just now.
I actually changed the final wording I sent them to be more serious about getting more money, perhaps I should have taken the photos afterwards lol
Click to expand...
Click to collapse
It's fine to barter for a better deal. They're a business they want to make the maximum profit. Finding the middle ground will take some time. They won't offer you the best price immediately.
Try negotiating a bit more.
Obviously don't say anything now but you have some leverage which is "I bought this from gearbest. This is what I got". They already have a bit of a meh reputation (I did look into them when choosing the phone and went with a local redistributer).
You should say you want them to just refund enough to cover the screen replacement which can be $xx amount. You'll need to shop around and show them the prices for you to do that locally.
They can then offer to cover some of your postage or something if they're adament that the device goes back to HK.
A refurbished device will be what you get back either way. Yours will be refurbished after they change the screen and digitiser, whatever they send you will be refurbished either way. So it might not be the worst option.
If postage is ridiculous you might just need to write off the phone and please don't buy anything else from gearbest
On a side note you could contact Xiaomi directly and ask if they have any kind of replacement options for the affected screens. You'll still need to go via Gearbest but if you can show them xiaomis option they might agree to take the phone to Xiaomi as your proxy (they are the original buyer).
Dobsgw said:
It's fine to barter for a better deal. They're a business they want to make the maximum profit. Finding the middle ground will take some time. They won't offer you the best price immediately.
Try negotiating a bit more.
Obviously don't say anything now but you have some leverage which is "I bought this from gearbest. This is what I got". They already have a bit of a meh reputation (I did look into them when choosing the phone and went with a local redistributer).
You should say you want them to just refund enough to cover the screen replacement which can be $xx amount. You'll need to shop around and show them the prices for you to do that locally.
They can then offer to cover some of your postage or something if they're adament that the device goes back to HK.
A refurbished device will be what you get back either way. Yours will be refurbished after they change the screen and digitiser, whatever they send you will be refurbished either way. So it might not be the worst option.
If postage is ridiculous you might just need to write off the phone and please don't buy anything else from gearbest
On a side note you could contact Xiaomi directly and ask if they have any kind of replacement options for the affected screens. You'll still need to go via Gearbest but if you can show them xiaomis option they might agree to take the phone to Xiaomi as your proxy (they are the original buyer).
Click to expand...
Click to collapse
Well, they said they can do $80 at most as I have been using the product for more than 45 days. The main point is whether they already knew this specific phone had the panel known to be problematic. They probably knew, but I'm not sure I can "prove it" to make them agree for even more money, so I said yes to the $80. Let's just hope the phone would be at least usable until I'm looking for a new one anyway.
My mi5 also has image retention (LGD panel).
If you use custom rom with live display you can fix it by setting the RGB to 90%.
If you use custom kernel with KCAL, it is also possible.
If you use non root stock MIUI you can use third party app that controls the RGB
yoghibawono said:
My mi5 also has image retention (LGD panel).
If you use custom rom with live display you can fix it by setting the RGB to 90%.
If you use custom kernel with KCAL, it is also possible.
If you use non root stock MIUI you can use third party app that controls the RGB
Click to expand...
Click to collapse
You mean setting all three to 90%? Wouldn't that just make the brightness 90% (against whatever the phone's usual brightness is?).
And what's up with LG and their sh*tty hardware?
TLxda-d said:
You mean setting all three to 90%? Wouldn't that just make the brightness 90% (against whatever the phone's usual brightness is?).
And what's up with LG and their sh*tty hardware?
Click to expand...
Click to collapse
Set all three, like in my screenshot of mi5 settings. It is mainly the LGD's fault but xiaomi should at least give custom setting for those with the LGD panels. But to be honest imo, LGD is actually sharper & the color is better than JDI. If only there was no image retention issue
& no, it doesnt affect brightness in general only affect the color which is nothing significant but helps alot on my mi5 horrendous image retention.
yoghibawono said:
Set all three, like in my screenshot of mi5 settings. It is mainly the LGD's fault but xiaomi should at least give custom setting for those with the LGD panels. But to be honest imo, LGD is actually sharper & the color is better than JDI. If only there was no image retention issue
& no, it doesnt affect brightness in general only affect the color which is nothing significant but helps alot on my mi5 horrendous image retention.
Click to expand...
Click to collapse
I have the stock rom, but I still don't understand how dimming each of the 3 base colors by the same amount should change anything. That should do the equivalent of "reduce brightness by 10%".
TLxda-d said:
I have the stock rom, but I still don't understand how dimming each of the 3 base colors by the same amount should change anything. That should do the equivalent of "reduce brightness by 10%".
Click to expand...
Click to collapse
Changing brightness and changing the color calibration is clearly two different thing.
you can even try;
1. Download the App Twilight on the Playstore
2. Give all Permissions
3. Use the following settings:
Color Temperature: 1500K
Intensity: 5%
Screen Dim: 0%
Filter Times: Always
Or use Color changer pro adjust the RGB values to 220-230.
Try then question, you won't get solution.
yoghibawono said:
Changing brightness and changing the color calibration is clearly two different thing.
you can even try;
1. Download the App Twilight on the Playstore
2. Give all Permissions
3. Use the following settings:
Color Temperature: 1500K
Intensity: 5%
Screen Dim: 0%
Filter Times: Always
Or use Color changer pro adjust the RGB values to 220-230.
Try then question, you won't get solution.
Click to expand...
Click to collapse
Changing all RGB values by the same amount keeps their ratio the same, thus it should (theoretically) keep the same color tone. 1,500k is reddish.
So, I bought 8 Pro back in June of 2020 and I live in Europe. This is important because of law differences between countries.
Last week my 8 Pro died right after OTA, MSM wouldn't work (I am experienced I don't need fix suggestions, trust me, I've done everything) at all. I spent few hours trying to fix it and no luck. Phone is completely dead, no USB sound nor dmesg logs no matter what I do. I used to have various hard bricks before on 8 Pro and other devices. All successfully recovered. This time on the other hand it happened during an OTA, designed for this device. What that means is that this procedure has no right to break the phone, but it did, so it means that something went terribly wrong and possibly lead to hardware damage somehow? No idea.
Next thing I did was to go to OnePlus Support website and register for repair. I took pictures before sending the phone as reviews of the repair place were extremely bad, in fact they have hundreds of negative reviews. Of course I don't believe everything I read and that's why I asked my friends about their experience and two of them had successful repair/replacement and others had bad experience too (and funny enough, I already had to deal with them before! Back then I did actually have warranty but they were refusing to fix it for free, giving me completely stupid reasons)
Pictures taken, phone safely packed (this is important) and here we go, now I'm just waiting for their reply.
They got it! Their reply? "We found that Your motherboard is in fact damaged and it has to be replaced, quotation for that will be almost 500 USD", reason for quotation: "device out of warranty".
Now this kinda confused me because in Europe all phones have 24 month warranty as long as they were purchased in Europe. Now, for example Samsung knows this and their warranty documentation mentions that You can buy Your S22 Ultra in Germany and fix it in other EU countries for example. And this also applies to other companies as I've used warranty repair before and within 24 month period it went smoothly.
So I decided to contact OnePlus directly, they told me that devices bought from stores other than their own one have only 12 month warranty. Why did I even buy it from a different store? Because theirs was out of stock when I wanted to buy the phone and it didn't have Cash on Delivery payment option which I just needed at the time. So it pretty much meant that I can no longer get my phone fixed for free. At that point I contacted Consumer Rights in order to verify if a company can actually do something like their own kind of a limited warranty (they haven't replied yet). And in the meantime rejected quotation as I got a backup phone for cheap so I'll just sell 8 Pro for parts and if I'll get enough from parts I'll get a used one in okayish condition for cheap. (I have lots of Development projects for this device so time matters a lot to me)
Sounds like nothing else could go wrong right? Wrong! As soon as the device was sent back, it came in just plastic foil packaging which offers absolutely no protection. What's even worse? DISPLAY IS CRACKED. No, not from the outside. From the inside!
I had no idea how that happened until one guy from my Telegram Group told me it's most likely because Repair guy mixed up screws during the "expertise" and ended up damaging the display. And You guessed it, others in reviews also mentioned occasionally such things happening to them.
"Authorised repair service", authorised to destroy people's devices I assume?
So now I basically have a 100% trash phone that has no functional parts.
And You'd ask why don't You go to court? Well. I messed up. Usually these businesses have a simple policy "check the item in front of the delivery guy" and I didn't. I could use for an excuse the fact that yesterday I had a diabetic hypoglycemic seizure and I fell on the concrete floor and messed up my head really badly, back of my head is swollen, it was bleeding before as well, my right eye is all red and my foot is missing a lot of skin but most importantly I have extreme headaches, I can barely think straight and I'm very thankful for XDA using dark theme right now because my eyes are crazy sensitive to light. So yes, I just didn't think about it.
Check out pictures below. I also wanted to show their packing instructions which I followed a little too much just to ensure that such expensive phone (1200 USD) will be delivered safely but somehow their pdf website is 404 now. And You can see in the picture what they actually used for packing. Plastic. Thin, plastic.
This thread is mostly a warning for people to be very careful with their OnePlus phones and NEVER buy them from other websites. I paid the same price and got half of the warranty time and no sellable parts.
Sorry to hear about this.
First things first, sounds like you have a concussion, at least. You should have x-rays to rule out a fracture(s). Eye examination to rule out structural damaged especially the retina.
Concussions take at least 30 days to heal. Jacking up your bp isn't being of service to you.
Laying down ramps your bp down a lot... it can save your life. Rest.
Be very careful not to fall again while recovering especially in the bathroom and kitchen.
Phones can be replaced but your health can't.
Once I have a Android OS that's fast, stable and is fulfilling its mission, I leave it alone. Updates can and do break things. It's possible the mobo failed under the strain of updating, but much more likely it was hard bricked by it.
Your best recourse may be to use the consumer protection laws that are in place in your country. It takes time so be patient.
Document everything including a call log.
When you're feeling better go after the One Plus reps. Lean on them, if it takes 3 dozen phone calls keep at them. If you can get the CEO's office number even better.
Letters to the CEO if you're so inclined. At the very least they owe you a display.
File a claim with the carrier; they have more and better resources than you. This may save you from the burden of proof as you did document it and hopefully insured your shipment.
I've gotten a refund check from Sony, which is almost unheard of. Being assertive and having the facts work. Don't let them weasel their way out of this.
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
I had a similar issue with OnePlus tradein. I trade in a 'perfect' device (clean, absolutely not a single scratch, etc). Was quoted 320 euro. Sent the device to the trade-in partner. They claimed the device still contained my Google account (despite me having removed the account and factory-reset before I sent it). Zillions of mails and online support chats.
"Don't worry ... it will be solved sir ..."
Every single time had another support guy on mail/chat and had to repeat the same story over and over again.
Yeah right. After 4 months of trying and posting the story daily on OnePlus social media, threatening with legal action, even filing a police complaint, they simply decided to pay me 30 euro and that was the end of the story. After that they simply refused to accept any further mails/chats despite my formal complaint that I did not accept their offer.
No official reaction ever form OnePlus.
At the end, I was so tired of it that I "gave up".
Hearing your story, just wanted to post this here as well.
I don't even know with which obscure trade-in partner I was dealing with. They never wanted to reveal their true identity and kept hiding behind OnePlus despite them handling all online Q&A.
(apologies for slight off-topic)
Az Biker said:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
Click to expand...
Click to collapse
Sorry you had to go through the dysfunctional world known as Go0gle, but sage advice.
I'm actually on chat with google right now regarding my P4XL trade in for the P6P. It delivered a week ago, but they say "waiting to receive your trade in".
I read a thread yesterday were the poster was complaining about returning his phone and receiving a replacement and the clusterfuc# it had become. I replied and I'll say the same thing here. It's not just Google. Insert any company name and you can tell the same story. In this era of covid and people not wanting to work and supply issues it is just a mess everywhere. We order parts here and they don't arrive, or the wrong one show up and we call customer service and it's a shi$ show every time.
shiftr182 said:
I'm actually on chat with google right now regarding my P4XL trade in for the P6P. It delivered a week ago, but they say "waiting to receive your trade in".
Click to expand...
Click to collapse
Get ready for the ride!
You'll start receiving emails like this every third day:
Dec 10th
Hi Az Biker,
Thank You for contacting Google Support!
This is a follow up email as per our conversation over chat regarding Trade-in refund. I would like to inform you that I’m consulting with our product experts and they’re actively working on a resolution. I’ll keep you updated within 24-48 hours.
I appreciate your continued patience and cooperation in this matter.
In case you have any other query please feel free to reply to the same email, I will be happy to help you.
Thanks!
David
The Google Support Team
Jan 3rd
Hi Az Biker,
Thank you for contacting Google Support Team!
We really apologize for the inconvenience caused to you. I can understand your situation. This is something that we do not want our customers to experience. I request you to please wait for the update from our specialist team. Once there is an update, we will get back to you soon.
I appreciate your continued patience and cooperation in this matter.
In case you have any other query please feel free to reply to the same email, I will be happy to help you.
Thanks!
David
The Google Support Team
Every email in between said the same thing. I started to feel like my device was lost or stolen and they were just looking for a way to put it back on me.
I think the delivery notification held them to the fire, as it was already in their possession.
Hopefully everything works out for you. Report back here when you get an update.
Hahaha! Just got the first one! I was in the same boat as you.... my P4XL was only worth around $250 or so on Swappa, and after you factor in Paypal, Swappa, shipping, etc. I opted to just trade in for $209 or something. I guess we'll just wait and see. If I would have known it was going to take that long I probably would have just kept it as an extra.
shiftr182 said:
I probably would have just kept it as an extra.
Click to expand...
Click to collapse
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Atlest there is a possibility that you might get some money, the trade in solution where i live will pay you 400$ at the top for a brand new iPhone 13 Pro Max, like that is gonna happen.
android_dan said:
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Click to expand...
Click to collapse
Lol, for me it was a way of swaying my wife into letting me get the P6P..... Google will pay me for my old phone
Az Biker said:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
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wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
I'm really to sorry to hear about that, @Az Biker. The other person you referenced in the OP was eventually successful as well, and received the proper credit, from what I remember.
I'm really glad I always choose to sell our old phones on Swappa, when I don't keep one as a spare. So far - knock on wood - the only negative experience I had on Swappa was buying a used Pixel 1 128 GB that was supposed to be Google Edition for ~$50. It was Verizon Edition, and I could've sent it back for a refund, but there was no way I was going to be able to get a Google Edition for that low, so no real biggee.
wulfgarfang said:
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
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I'm not ****ed off, but all he had to do was not just wait. It was contacting customer support on the not fun 200-year old rusting carousel of an experience umpteen times.
I wouldn't be happy with that happening to me, either.
wulfgarfang said:
So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people.
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Please, people need to stop with the "virus excuse". You don't need this lame excuse when you're being a cr*ppy customer service. This has nothing to do with the current situation.
Companies need to get their sh*t together and do what they're supposed to do. If I used the same excuse at my job, I don't think my manager or my company would care much for it.
roirraW edor ehT said:
I'm not ****ed off, but all he had to do was not just wait. It was contacting customer support on the not fun 200-year old rusting carousel of an experience umpteen times.
I wouldn't be happy with that happening to me, either.
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Yeah that was a ridiculous reply to a serious issue. How much time, effort and money was wasted on the myriad of contacts needed.
But that aside, I have an alternate reality... er experience. I have never had an issue sending in a device to either Google or Verizon and I've done it countless times be it a defect or a trade-in. Maybe luck of the draw. On my P5 trade I had the money in my account within a week of dropping it off at the PO. I didn't get the 4 bills plus but the quoted amount of $385 I think it was. I also got a beautiful refurb from a tier 2 CSR for a problem that was really not Google's. He was a really nice guy too. But that was before.
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
I think really its the customer service thing... it is impossible to get ahold of anyone in customer service, and then your just waiting in limbo. The paperwork I received regarding my trade-in also said that it would be processed within 3 days of receiving. Its been a week since it delivered, and they still say that they are waiting to receive.
foobar66 said:
I had a similar issue with OnePlus tradein. I trade in a 'perfect' device (clean, absolutely not a single scratch, etc). Was quoted 320 euro. Sent the device to the trade-in partner. They claimed the device still contained my Google account (despite me having removed the account and factory-reset before I sent it). Zillions of mails and online support chats.
"Don't worry ... it will be solved sir ..."
Every single time had another support guy on mail/chat and had to repeat the same story over and over again.
Yeah right. After 4 months of trying and posting the story daily on OnePlus social media, threatening with legal action, even filing a police complaint, they simply decided to pay me 30 euro and that was the end of the story. After that they simply refused to accept any further mails/chats despite my formal complaint that I did not accept their offer.
No official reaction ever form OnePlus.
At the end, I was so tired of it that I "gave up".
Hearing your story, just wanted to post this here as well.
I don't even know with which obscure trade-in partner I was dealing with. They never wanted to reveal their true identity and kept hiding behind OnePlus despite them handling all online Q&A.
(apologies for slight off-topic)
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Dude that sucks! The hopeless feeling of doing everything right, then realizing you're just a number to them hits hard. That's what I was feeling. I'm like "I've purchased 6 top end smart phones from google and blah blah blah.. " then I realize I by myself am nothing to Google. Not in a militant, entitled bad way, but I'm just a bottom line number in ink.
wulfgarfang said:
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus
going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
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Click to collapse
I waited two weeks, ten business days, before I sent my first email asking what's up. That's patience enough in waiting twice as long as advertised.
If Google is facing greater trade-in times for whatever reason, they should update the 3-5 days stated on their website when you process the trade-in.
Not once did any of their correspondence mention delays related to COVID. This is Google over promising and under delivering. You're welcome to your own opinion.
I did everything I was asked within the time limitations, why should I ask anything different of Google?
Do you for a second think Google would "be patient and understanding" if you had waited 43 days after the trade-in period expired to send in your device? Not a chance.
If you drive through fast food, order a #4 combo, get to the window and they ask you to park in front. Thirty minutes later they bring out your food and say, be glad you got your food at all we've been short staffed for weeks due to COVID...You're fine with that? No, add a note about increased wait times on the menu so I know what I'm getting into BEFORE I commit myself.
BTW, customers are real people too, and instead of receiving a $400 dollar refund real people are charged interest while waiting 43 days for their refund or maybe real people were depending on that refund for other things.
Bottom line, you say I'll get my refund in X amount of time, either hold true to your advertising or update the X amount of time. It's called good business.
roirraW edor ehT said:
I'm really to sorry to hear about that, @Az Biker. The other person you referenced in the OP was eventually successful as well, and received the proper credit, from what I remember.
I'm really glad I always choose to sell our old phones on Swappa, when I don't keep one as a spare. So far - knock on wood - the only negative experience I had on Swappa was buying a used Pixel 1 128 GB that was supposed to be Google Edition for ~$50. It was Verizon Edition, and I could've sent it back for a refund, but there was no way I was going to be able to get a Google Edition for that low, so no real biggee.
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Yeah, I have always used SWAPPA until this time. SHAME ON ME Swappa karma got me good
Ghisy said:
Please, people need to stop with the "virus excuse". You don't need this lame excuse when you're being a cr*ppy customer service. This has nothing to do with the current situation.
Companies need to get their sh*t together and do what they're supposed to do. If I used the same excuse at my job, I don't think my manager or my company would care much for it.
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Click to collapse
I realize in certain circumstances this exists. I moonlight as a mechanic at a local TREK bicycle shop and ordered a 2022 Slash 9.8 GX using my employee discount (20% off a pretty expensive bike). Ordered it in March 2021 received it November 23rd, 2021, as an employee, but customers were getting theirs first, so I get it.
These things are made overseas and shipping backlog, yada yada yada. So I'm not immune to understanding delays. But yeah, the canned "COVID delay" response is being abused way too much!
bobby janow said:
But that aside, I have an alternate reality... er experience. I have never had an issue sending in a device to either Google or Verizon and I've done it countless times be it a defect or a trade-in.
Maybe luck of the draw. On my P5 trade I had the money in my account within a week of dropping it off at the PO. I didn't get the 4 bills plus but the quoted amount of $385 I think it was. I also got a beautiful refurb from a tier 2 CSR for a problem that was really not Google's. He was a really nice guy too. But that was before.
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
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Yes. Swappa can burn a lot of time and knit-pickers can suck the life out of hoping for humanity, but I've been fortunate with the 4 or 5 devices I've sold on Swappa, and back in the day when turning in devices to VZW for an upgrade I never really had any issues.
What really burned by britches about Google was their canned "we're looking into it" emails. Really felt like I was gonna get the ol' shaft on this transaction, with little to nothing I could do about it either way.
shiftr182 said:
I think really its the customer service thing... it is impossible to get ahold of anyone in customer service, and then your just waiting in limbo. The paperwork I received regarding my trade-in also said that it would be processed within 3 days of receiving. Its been a week since it delivered, and they still say that they are waiting to receive.
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I waited until the link showed they received the device before I started counting days. After ten business days, I started sending emails. Luckily I don't need the refund money per se (like depend on it) as others might be, but I did have it in mind to spend on last minute Christmas gifts to add to the kid's pile
android_dan said:
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
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Maybe I was naïve in thinking that Google was big enough to meet their marketing and quoted timeframe. I had never been given a reason to doubt Google in the past with all the transactions I've done through their store. Trust me, I won't be making that mistake again
I'll let you guys decide who is Google and who is the consumer
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bobby janow said:
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
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That sucks! I learned when I sold our two Note 10+'s after we received our P6Ps that what I think is Mint is not, but I learned that before my posting was even approved, so I downgraded my listings to "Good". In my case, it was mostly slight damage around the charging port from where relatively blind attempts to plug the USB-C cable in took some trial and error.
Similarly, when I've really taken a good look at the outside of my door locks that were new three years ago, I can really see just much I missed the locks slightly with my keys. I wasn't happy the phones weren't mint - they'd been in OtterBox Defenders with tempered glass screen protectors since day one, but I still got nearly as much as mint models sold for on Swappa.
I also never, ever give a reduced price anymore no matter what. Take it or leave it. Every time I have (for other things in other places than Swappa), I end up regretting it, so I never do on Swappa. Basically, folks asking if they can get any $ off for any reason are just scammers themselves. Sure, there may be a few relatively innocents in there with valid reasons, but I've never been lucky enough to sell to ones like that. Relatively innocent folks don't ask for amounts off the price in my admittedly reasonably limited experience.
I have no idea how many phones I've sold on Swappa as they must only keep records for so long, or they wiped them out at some point because it's only showing the two Note 10+'s I sold a couple of months ago. I know I sold at least two or more other phones previously. I've bought two phones from there too, and as I said before, the only problem I had once was someone listed a Verizon Edition Pixel 1 as if it was a Google Edition, and it was a $50 phone so can't really beat that. It was just a spare phone at the time, anyway.
Now eBay...that's another subject. I'll never sell anything outside the country on eBay again. After years of avoiding it, about 8 years ago I thought what the heck, I'll try it. Scammed. I got my money first but had to lose my ~15-year old eBay account.
I normally don't buy new phones until the old one isn't supported anymore, so by the time I'd sell them they're not worth hardly anything, and I keep them as spares. I should find a way to donate some old phones, and only keep my two favorite (Pixel 1's) as spares.
Az Biker said:
Yeah, I have always used SWAPPA until this time. SHAME ON ME Swappa karma got me good
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LOL! Laughing, and crying.
roirraW edor ehT said:
That sucks! I learned when I sold our two Note 10+'s after we received our P6Ps that what I think is Mint is not, but I learned that before my posting was even approved, so I downgraded my listings to "Good". In my case, it was mostly slight damage around the charging port from where relatively blind attempts to plug the USB-C cable in took some trial and error.
Similarly, when I've really taken a good look at the outside of my door locks that were new three years ago, I can really see just much I missed the locks slightly with my keys. I wasn't happy the phones weren't mint - they'd been in OtterBox Defenders with tempered glass screen protectors since day one, but I still got nearly as much as mint models sold for on Swappa.
I also never, ever give a reduced price anymore no matter what. Take it or leave it. Every time I have (for other things in other places than Swappa), I end up regretting it, so I never do on Swappa. Basically, folks asking if they can get any $ off for any reason are just scammers themselves. Sure, there may be a few relatively innocents in there with valid reasons, but I've never been lucky enough to sell to ones like that. Relatively innocent folks don't ask for amounts off the price in my admittedly reasonably limited experience.
I have no idea how many phones I've sold on Swappa as they must only keep records for so long, or they wiped them out at some point because it's only showing the two Note 10+'s I sold a couple of months ago. I know I sold at least two or more other phones previously. I've bought two phones from there too, and as I said before, the only problem I had once was someone listed a Verizon Edition Pixel 1 as if it was a Google Edition, and it was a $50 phone so can't really beat that. It was just a spare phone at the time, anyway.
Now eBay...that's another subject. I'll never sell anything outside the country on eBay again. After years of avoiding it, about 8 years ago I thought what the heck, I'll try it. Scammed. I got my money first but had to lose my ~15-year old eBay account.
I normally don't buy new phones until the old one isn't supported anymore, so by the time I'd sell them they're not worth hardly anything, and I keep them as spares. I should find a way to donate some old phones, and only keep my two favorite (Pixel 1's) as spares.
LOL! Laughing, and crying.
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Now you tell me. Lol. It was a learning experience for sure. I'll take your good advice in the future. I usually keep my devices but these last two I unloaded. I swore off Swappa but with your experiences I think I can safely crawl back. Thanks. But I'm still p'od that I let him get away with that. I should have known better. But it's time to let it go and well.. (smack) I needed that.