Nightmare Repair Story - OnePlus 8 Pro Guides, News, & Discussion

Nightmare Repair Story - OnePlus 8 Pro Guides, News, & Discussion

So, I bought 8 Pro back in June of 2020 and I live in Europe. This is important because of law differences between countries.
Last week my 8 Pro died right after OTA, MSM wouldn't work (I am experienced I don't need fix suggestions, trust me, I've done everything) at all. I spent few hours trying to fix it and no luck. Phone is completely dead, no USB sound nor dmesg logs no matter what I do. I used to have various hard bricks before on 8 Pro and other devices. All successfully recovered. This time on the other hand it happened during an OTA, designed for this device. What that means is that this procedure has no right to break the phone, but it did, so it means that something went terribly wrong and possibly lead to hardware damage somehow? No idea.
Next thing I did was to go to OnePlus Support website and register for repair. I took pictures before sending the phone as reviews of the repair place were extremely bad, in fact they have hundreds of negative reviews. Of course I don't believe everything I read and that's why I asked my friends about their experience and two of them had successful repair/replacement and others had bad experience too (and funny enough, I already had to deal with them before! Back then I did actually have warranty but they were refusing to fix it for free, giving me completely stupid reasons)
Pictures taken, phone safely packed (this is important) and here we go, now I'm just waiting for their reply.
They got it! Their reply? "We found that Your motherboard is in fact damaged and it has to be replaced, quotation for that will be almost 500 USD", reason for quotation: "device out of warranty".
Now this kinda confused me because in Europe all phones have 24 month warranty as long as they were purchased in Europe. Now, for example Samsung knows this and their warranty documentation mentions that You can buy Your S22 Ultra in Germany and fix it in other EU countries for example. And this also applies to other companies as I've used warranty repair before and within 24 month period it went smoothly.
So I decided to contact OnePlus directly, they told me that devices bought from stores other than their own one have only 12 month warranty. Why did I even buy it from a different store? Because theirs was out of stock when I wanted to buy the phone and it didn't have Cash on Delivery payment option which I just needed at the time. So it pretty much meant that I can no longer get my phone fixed for free. At that point I contacted Consumer Rights in order to verify if a company can actually do something like their own kind of a limited warranty (they haven't replied yet). And in the meantime rejected quotation as I got a backup phone for cheap so I'll just sell 8 Pro for parts and if I'll get enough from parts I'll get a used one in okayish condition for cheap. (I have lots of Development projects for this device so time matters a lot to me)
Sounds like nothing else could go wrong right? Wrong! As soon as the device was sent back, it came in just plastic foil packaging which offers absolutely no protection. What's even worse? DISPLAY IS CRACKED. No, not from the outside. From the inside!
I had no idea how that happened until one guy from my Telegram Group told me it's most likely because Repair guy mixed up screws during the "expertise" and ended up damaging the display. And You guessed it, others in reviews also mentioned occasionally such things happening to them.
"Authorised repair service", authorised to destroy people's devices I assume?
So now I basically have a 100% trash phone that has no functional parts.
And You'd ask why don't You go to court? Well. I messed up. Usually these businesses have a simple policy "check the item in front of the delivery guy" and I didn't. I could use for an excuse the fact that yesterday I had a diabetic hypoglycemic seizure and I fell on the concrete floor and messed up my head really badly, back of my head is swollen, it was bleeding before as well, my right eye is all red and my foot is missing a lot of skin but most importantly I have extreme headaches, I can barely think straight and I'm very thankful for XDA using dark theme right now because my eyes are crazy sensitive to light. So yes, I just didn't think about it.
Check out pictures below. I also wanted to show their packing instructions which I followed a little too much just to ensure that such expensive phone (1200 USD) will be delivered safely but somehow their pdf website is 404 now. And You can see in the picture what they actually used for packing. Plastic. Thin, plastic.
This thread is mostly a warning for people to be very careful with their OnePlus phones and NEVER buy them from other websites. I paid the same price and got half of the warranty time and no sellable parts.

Sorry to hear about this.
First things first, sounds like you have a concussion, at least. You should have x-rays to rule out a fracture(s). Eye examination to rule out structural damaged especially the retina.
Concussions take at least 30 days to heal. Jacking up your bp isn't being of service to you.
Laying down ramps your bp down a lot... it can save your life. Rest.
Be very careful not to fall again while recovering especially in the bathroom and kitchen.
Phones can be replaced but your health can't.
Once I have a Android OS that's fast, stable and is fulfilling its mission, I leave it alone. Updates can and do break things. It's possible the mobo failed under the strain of updating, but much more likely it was hard bricked by it.
Your best recourse may be to use the consumer protection laws that are in place in your country. It takes time so be patient.
Document everything including a call log.
When you're feeling better go after the One Plus reps. Lean on them, if it takes 3 dozen phone calls keep at them. If you can get the CEO's office number even better.
Letters to the CEO if you're so inclined. At the very least they owe you a display.
File a claim with the carrier; they have more and better resources than you. This may save you from the burden of proof as you did document it and hopefully insured your shipment.
I've gotten a refund check from Sony, which is almost unheard of. Being assertive and having the facts work. Don't let them weasel their way out of this.

Related

Samsung Service Center is behaving poorly! What should I do?

Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
This is to acknowledge the receipt of your concern and also to inform that the same has been highlighted to the Executive Escalation Team( CEO's Desk).
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Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.

Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2

jujuburi said:
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
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I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.

chwads2k8 said:
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
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Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
chaitanya87 said:
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
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Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.

jujuburi said:
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
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You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.

Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium

stoney73 said:
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
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kdskamal said:
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
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I would DEMAND a new phone!

only iphone has a total replacement policy n thus the price:
well i had a camera issue with note 1 on the very first week,i hd rooted the phone but helpfully(xda) there was unroot,n i gave the phone to the service centre it took them 7 days to replace my front camera,but all was well,and yes availability of parts for a newly released device is hard.the person who inspected my device said front camera is only for video chatting that was the noobest reply i got,have a patient i hv a gult feeling ur problem will be solved.and as far as htc n google are concerned there have very small bussiness foot print in india,so samsung is a good choice for indians

I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.

I second you telling them to give you a new device. Either they fix it now, or they give you a new phone and you'll give back the parts. It's unacceptable that THEY mess up your phone and give it back, and then don't have the parts to change it... Fine... It's a new device, no new parts yet, but then give you a new phone to replace the busted up one!
You went in for a new CHARGER
and now you have to walk out with a NEW PHONE because THEY messed up!

D4rkShadow said:
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
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I called them yesterday and they said come and see, we have changed the 'Gorilla Glass' (the pronunciation made me laugh hard), see if you are satisfied. I went and checked the screen thoroughly and there was NO scratch and they indeed changed the front glass. But yea, there were two or three small dents at the metallic border, and the back cover is scratched as well, but this isn't my iP5, so I didn't give a damn at that plastic.
But for the issue I submitted the device, that was long charging problem, it is NOT resolved. Device is still taking same time like before. Now I am gonna try with a different charger or cable, and if it's not good I will ask them to replace the device.
One thing I did learn, these service center guys should go back to school and learn ABCD first, but I doubt that, because I don't think they have any better IQ than Forrest Gump.

i talked with them regarding exchange, they said " sorry we don't do that, we only replace faulty parts "

Samsung UK not giving up!

I got a notification on Saturday from Samsung with said that on Jan 31st they are issuing another update which will prevent battery charging completely and disable mobile network access.
This is GREAT news, because it means there can be ZERO question of whether I'd be able to get a refund or not when I take my Note7 back when the S8 comes out (or whatever else I decide to change it to.)
Thanks Samsung!
(Of course the update won't affect me, so I'll carry on using my Note7 until then.)

This had also crossed my mind, if one owns Note7 until S8 Note8 is released, will samsung be willing to replace Note7 (a flagship device) for the next best thing equivalent at the time S8 Note8 is launched?
Another question also crossed my mind, regardless if I have everything that came with the phone and I am lawful owner of the phone but have no proof of purchase, will smasung still be willing to replace it for me or thats just a pipe-dream?
To my understanding, samsung cannot refuse to replace Note7 to anything but the best thing available at the time, so when note8 S8 is out etc, they shouldnt be offering S7 as a replacement at the time, what do you think?
Also, another thought (bare with me here) , samsung had 96% of 3million devices sold returned, of which 220000 were taken under very intense testing and investigations to reproduce faults and what not, so look at this now, once all is now done and clear to public, they have over 2.5 million note7 in stock that require a new safe battery replacement issue, reboxing and should sell worldwide or in some limited regions for a discounted price as a safe refurbs (some time soon I guess), they wouldnt just burry all that gold worth pile of Note7's now , would they?
I almost sense a new "Note7S" coming out some time very soon, carrying "S" on the back as being SAFE with probably reworked same capacity safe battery or with some 3000mAh battery and free wireless charging backpack battery pack case that samsung was selling for note7 phones.
Your thoughts?

Chippy_boy said:
I got a notification on Saturday from Samsung with said that on Jan 31st they are issuing another update which will prevent battery charging completely and disable mobile network access.
This is GREAT news, because it means there can be ZERO question of whether I'd be able to get a refund or not when I take my Note7 back when the S8 comes out (or whatever else I decide to change it to.)
Thanks Samsung!
(Of course the update won't affect me, so I'll carry on using my Note7 until then.)
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Hi how are you going to manage that this 31st January will not affect you? Please share as I still have note 7.
M.

xxxMJTxxx said:
Hi how are you going to manage that this 31st January will not affect you? Please share as I still have note 7.
M.
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I've got all the updates blocked mate. Have a search on this forum and you'll find plenty of ways to do that, depending on what updates your phone has had already.

Ok
It had 60 percent battery cap update forced to me overnight last year but I flashed that with older firmware so it went back to 100 percent, I also installed old 6.3 package disabler and blocked all programs mentioned on forum.
Is there anything else would you advice to do additionally?
M.
Thanks

xxxMJTxxx said:
Ok
It had 60 percent battery cap update forced to me overnight last year but I flashed that with older firmware so it went back to 100 percent, I also installed old 6.3 package disabler and blocked all programs mentioned on forum.
Is there anything else would you advice to do additionally?
M.
Thanks
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I'm no expert mate, but I think you are good to go. You could try No Root Firewall as well I guess, but I haven't bothered. I have decided not to take ANY Samsung updates though - even for things like Smart Switch and Samsung Health etc - just in case the crafty barstards decide to hide something nasty in their apps.
They've been utter sheets about this whole thing. They have TOTALLY forgotten that they DO NOT own MY phone! It is MINE, not THEIRS!

Chippy_boy said:
I'm no expert mate, but I think you are good to go. You could try No Root Firewall as well I guess, but I haven't bothered. I have decided not to take ANY Samsung updates though - even for things like Smart Switch and Samsung Health etc - just in case the crafty barstards decide to hide something nasty in their apps.
They've been utter sheets about this whole thing. They have TOTALLY forgotten that they DO NOT own MY phone! It is MINE, not THEIRS!
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Ha Ha I thought so!
I have no root firewall but not sure how to set it up being honest
I had Samsung Billing pushed to me few days ago but for some reason I cannot find it under applications in my mobile so I hope Evil Sam is not hidden there waiting to reactivate.
So really we will see after 31st what is going to happen, I really would hate to go back to Note 3 I still have, however it was also good mobile for few years back ago.
How many people still are using/own N7 in UK you reckon?
M.

xxxMJTxxx said:
:
How many people still are using/own N7 in UK you reckon?
M.
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Honestly, I have no clue, but I guess it must be quite a few. They wouldn't be going to the trouble of writing software updates for just a handful of phones would they!
I wonder why on earth they didn't actually stop to think WHY people are not returning their phones? For some clever people, they have behaved like they have the brains of goldfish.

Chippy_boy said:
Honestly, I have no clue, but I guess it must be quite a few. They wouldn't be going to the trouble of writing software updates for just a handful of phones would they!
I wonder why on earth they didn't actually stop to think WHY people are not returning their phones? For some clever people, they have behaved like they have the brains of goldfish.
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the same update is world wide, altering it for different countries is a minor point as the majority of the changes comes in the form of the bands and network support, if they are removing all network support all they need is something that works on the exynos hardware, also the UK phones are the international phones so they are actually used across a load of countries so it is probably a large portion of the world covered by the same update as the UK.
also as I said there is little need for the networks to do their modifications since they all come in the form of network support that has been removed in this update.

No matter what it's going to be a nightmare. I wouldn't expect it to be as simple as walking into your carrier's store and swapping out for s8 - even though I do remember someone over at Samsung saying there was going to be a discount on "the next big thing". I'm in San Jose so Im going to HQ with mine, f em.

Chippy_boy said:
I wonder why on earth they didn't actually stop to think WHY people are not returning their phones?
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They're probably paranoid about being sued on the off chance someone else's phone blows up. It would be bad press if it happens again, probably followed by ignorant people saying that Samsung should have tried harder to stop it, etc etc, because some people have probably missed the whole thing till now and haven't noticed anything. Plus, Samsung wants to be able to say 100% recalled and returned.
FYI I don't own this device, just trying to answer this question. Maybe all of you who have it should put "Proud owner of the Note 7. Take that Samsung" or something in your sigs lol. It would be kinda funny to see.
Sent from my Amazon Fire using XDA Labs

in my country, Mexico, there have not been, any sort of batt capping updates, or any threatening messages about anything! as no burning reports here, the consumer bureau has not issued any order or authorization on the matter, here would be unlawful to capp or restrict the use of a legally owned device, so, all very cool over here

Mr.Ultimate said:
samsung cannot
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Samsung can do anything they want. If you think whatever that is violates a law or your rights as a consumer its up to you and/or whatever governmental agency is involved to get them to do something different. That could take months. Many months. In the meantime you'll be stuck living with whatever decision they make - whether it's "legal" or not. Fighting multi-billion dollar conglomerates isn't for the feint of heart.
Sadly there are people who've tried to do the right thing that are stuck in Samsung's matrix and no law or governmental agency has rescued them. I can't imagine said agency's will feel a lot of sympathy for people who've held on to a phone declared potentially dangerous by its manufacturer for the length of time being discussed here. "I kept my potentially dangerous phone because I didn't like any of the alternatives" or "I was waiting for the Galaxy S8 to come out" seem like pretty self-serving reasons not to take advantage of all the remedies (including a full refund) Samsung provided. This isn't black and white and certainly not a typical "fit for purpose" issue.

BarryH_GEG said:
Samsung can do anything they want. If you think whatever that is violates a law or your rights as a consumer its up to you and/or whatever governmental agency is involved to get them to do something different. That could take months. Many months. In the meantime you'll be stuck living with whatever decision they make - whether it's "legal" or not. Fighting multi-billion dollar conglomerates isn't for the feint of heart.
Sadly there are people who've tried to do the right thing that are stuck in Samsung's matrix and no law or governmental agency has rescued them. I can't imagine said agency's will feel a lot of sympathy for people who've held on to a phone declared potentially dangerous by its manufacturer for the length of time being discussed here. "I kept my potentially dangerous phone because I didn't like any of the alternatives" or "I was waiting for the Galaxy S8 to come out" seem like pretty self-serving reasons not to take advantage of all the remedies (including a full refund) Samsung provided. This isn't black and white and certainly not a typical "fit for purpose" issue.
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All doesnt matter and all goes against the law, just risk of hazard makes them liable indefinitely until its back at their possession and no harm caused during the time.
Im no fain hearted and I dont own 7 figure bank account but I know its not a rocket science to bring giant companies such as apple or samsung to their knees, again, its not for faint hearted, I was talking from a legal stand point.
Darkness and high-cliff edge walking heights are usually appearing dangerous things for most, until they're certain and know there is nothing dangerous/hazardous in the dark and walking the cliff edge not without protections and precautions, metaphorically speaking.
Take a case where mobile phone gets on fire and one or many people suffers fatal consequences, days, months or even years from now, and investigators dig up samsung note7, who they gonna blame? Who has the case against who? Looking from even early state all cards are against samsung where there disaster happens or not samsung should be waist deep to do whatever necessary to sort their clients out. And yes they can try to attempt "write their own laws" warning consumers, threatening with return closing deadlines, refusing to take back dangerous devices back in, blocking devices, etc its their cards their game against everyone, not that they are more than the majority, I call it one against all and no matter how much money they are worth, it can take just few big cases and they will soon realize what wrong turn things can take, not that they would be willing to take such risks when and if case is brought to the round table.
Heck, even a 3 year ago my 10+ year Honda got a safety recall letter warning about potentially defective airbag systems and all was replaced at surprisingly my convenience cost free, even the car was bought second hand and I am probably 3rd or 4th owner of that vehicle, auto manufacturers know about how this game be played out i suppose, has been in this game before or seen it happen, consequences are clear to them if potential event take place, they would not only put someone deep in dirt, they would be there themselves as a consequence, so they took no risks, and I was pleasantly surprised at the same too how much forthcoming they were to sort this out, and note - this is 10+ year old product, not much different case to the one were talking about here, and I believe if they went this far with thing such as this, how much further they would have taken things if they would have found out that these vehicle models would have been a hazardous risk of fire and explosion while driving, parked at house garage etc? Go beat this statement

BarryH_GEG said:
Samsung can do anything they want. If you think whatever that is violates a law or your rights as a consumer its up to you and/or whatever governmental agency is involved to get them to do something different. That could take months. Many months. In the meantime you'll be stuck living with whatever decision they make - whether it's "legal" or not. Fighting multi-billion dollar conglomerates isn't for the feint of heart.
Sadly there are people who've tried to do the right thing that are stuck in Samsung's matrix and no law or governmental agency has rescued them. I can't imagine said agency's will feel a lot of sympathy for people who've held on to a phone declared potentially dangerous by its manufacturer for the length of time being discussed here. "I kept my potentially dangerous phone because I didn't like any of the alternatives" or "I was waiting for the Galaxy S8 to come out" seem like pretty self-serving reasons not to take advantage of all the remedies (including a full refund) Samsung provided. This isn't black and white and certainly not a typical "fit for purpose" issue.
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I reckon you work for Samsung. You must do, or you would have quit your tiresome campaign by now.
And as for "Samsung can do what they like", well let's see how successful they are on Tuesday shall we?
I'll post my update from my unrooted Note7 on Wednesday.

Chippy_boy said:
I reckon you work for Samsung. You must do, or you would have quit your tiresome campaign by now.
And as for "Samsung can do what they like", well let's see how successful they are on Tuesday shall we?
I'll post my update from my unrooted Note7 on Wednesday.
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I've unrooted Note7 also, dont want to touch any mods yet until its definitely necessary

Mr.Ultimate said:
Im no fain hearted and I dont own 7 figure bank account but I know its not a rocket science to bring giant companies such as apple or samsung to their knees
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Click to collapse
Read this. The poor sod has been fighting Samsung since 2015 over his SGS4. At the end of the day you have to put a value on your time. The amount of time you'd have to spend even with legal assistance is probably worth more than what you spent on your Note7. The time some here have spent fighting the fighting noose is probably worth half the cost of their phone.
I'm all for principle but there's also the law of diminishing returns. Life's too short to intentionally seek out battles. At least for me. If I'm going to invest heap loads of my time that could be spent doing other more entertaining and productive things it wouldn't be over a mobile phone. It would be for something far more noble.
https://www.engadget.com/2017/01/20/samsung-cant-use-in-box-warranty-to-kill-galaxy-s4-lawsuit/

While I'd love to see Samsung getting screwed right back, I can't imagine there won't be a final return date of some sort and them actually exchanging the phone for the new models. They just sound too cheap for that

BarryH_GEG said:
Read this. The poor sod has been fighting Samsung since 2015 over his SGS4. At the end of the day you have to put a value on your time. The amount of time you'd have to spend even with legal assistance is probably worth more than what you spent on your Note7. The time some here have spent fighting the fighting noose is probably worth half the cost of their phone.
I'm all for principle but there's also the law of diminishing returns. Life's too short to intentionally seek out battles. At least for me. If I'm going to invest heap loads of my time that could be spent doing other more entertaining and productive things it wouldn't be over a mobile phone. It would be for something far more noble.
https://www.engadget.com/2017/01/20/samsung-cant-use-in-box-warranty-to-kill-galaxy-s4-lawsuit/
Click to expand...
Click to collapse
Im not going to talk much, but that's not even serious case and analogy is just wrong. Compare this - buying matchbox to light the fire place at home but these matchboxes keep exploding and potentially setting itself on fire on random times (case #1) vs. match box that doesnt have 100% of the content or doesnt light up/doesnt burn every time you strike it (case #2).
Yes, its no brainer about law diminishing returns, if you dont have serious case and intelligent sought trough evidence, plan put together that will be serving to the finish line, and all , dreamland ego and being naive left behind - there is no chance to expect something good coming out of it.
We're talking about life threatening hazardous product here.
Have a great day.

BarryH_GEG said:
Read this. The poor sod has been fighting Samsung since 2015 over his SGS4. At the end of the day you have to put a value on your time. The amount of time you'd have to spend even with legal assistance is probably worth more than what you spent on your Note7. The time some here have spent fighting the fighting noose is probably worth half the cost of their phone.
I'm all for principle but there's also the law of diminishing returns. Life's too short to intentionally seek out battles. At least for me. If I'm going to invest heap loads of my time that could be spent doing other more entertaining and productive things it wouldn't be over a mobile phone. It would be for something far more noble.
https://www.engadget.com/2017/01/20/samsung-cant-use-in-box-warranty-to-kill-galaxy-s4-lawsuit/
Click to expand...
Click to collapse
Barry, my plan is to take my Note7 back to Samsung when I am ready (and not before) and ask for my money back, which I am very sure they will agree to, since they are obviously so very keen to get it back.
If in the monumentally unlikely event they say, "no, we'd like you to keep it please" (you're not REALLY suggesting that are you???!?) then I can file a small claim online in 20 minutes. It's a total no-brainer.
Sorry to disappoint you.

Jerry Rig Opens the V30

As the title says, this video popped up in my YouTube feed:
https://youtu.be/dKk7F9uEWJ8

Yeah, baby.

CHH2 said:
As the title says, this video popped up in my YouTube feed:
https://youtu.be/dKk7F9uEWJ8
Click to expand...
Click to collapse
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Smartphones have become disposable devices with a two year design life. The two year life is determined by the Li-Ion useful life regardless of charge/discharge history. The increasing proportion of phones with IP68 is probably at least partly related to that, because the way to reliably get IP68 is with mastic goop sealing and bonding the perimeter interface between the two enclosure halves, and that goop is a one-time seal, once pried apart it is no longer a reliable seal if reassembled - but this is an acceptable trade-off if the device is a disposable thing good only for a couple years anyway.
So the teardown is interesting, but I don't think we will need to follow the video steps to do it ourselves, unless we don't care about water resistance. (Good luck with your business, Jerry Rig.)
(I'm waiting for someone to bring up the issue of battery replacement...
...

I'm more interested in him testing the phones durability.

Tinkerer_ said:
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Click to expand...
Click to collapse
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.

ChazzMatt said:
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
Click to expand...
Click to collapse
Tinkerer_ said:
The warranty is not the issue here IMHO. The warranty is likely waived by unlocking the bootloader, and remember this is a two year device anyway. I have shoes that last longer.
Nor does the warranty prevent failure. It is just a mop and bucket to clean up the mess after the fact, and it does a poor job of that, it comes nowhere near to fully compensating the customer for the total cost of failure.
The important thing, to me, then, is preventing failure in the first place. So I want IP68 and other environmental robustness. That is lost when the phone is opened and reassembled.
Two year device, not worth opening up to repair. Just budget $30 a month and move on. You'll want the new model in two years anyway.
Click to expand...
Click to collapse
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. I wouldn't be doing it anyway, I would take it to a repair service that hopefully would be using this excellent video are a reference! Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my 2014 Moto XT1225 (the 5.2" version of the Moto Nexus 6). In 2015 I won a FREE LG G4 through an AT&T release contest, but sold it on eBay because it wasn't really any better than my Moto XT1225 (1440p AMOLED, 3GB RAM, 64GB internal memory, Qi wireless charging, 21MP camera, 3900 mAh battery). In fact, only this year in 2017 have phones appeared which really eclipse that phone.

ChazzMatt said:
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my Moto XT1225 (the 5.2" version of the Moto Nexus 6).
Click to expand...
Click to collapse
Wow.
I read your post, dude. I had a reason to address the warranty as part of something I'm illuminating, not to restate your post.
My point is: Even talking about warranty is irrelevant, not just because we void it by unlocking bootloader but also because this is a very short-lived device at best. The important thing is preventing failure for 2 years - the phone is only good for two years anyway because the battery is down to only 2/3 original fresh capacity by then anyway at best. That's the hard reality.
The great majority of phones last at least the first year (warranty). The second year of the two year design life is just icing on the cake, if the phone lasts that long.
Diminishing returns dominate quickly, with phone repairs. Between things like degrading the phone reliability (e.g. the IP68 destruction), the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, and the lack of good replacement batteries in the retail market, it is a waste of resources. In my humble opinion, having learned the hard way.
But have fun with that.
These have become pricey throwaway devices with a two year design life.

Tinkerer_ said:
Wow.
I read your post, dude. I had a reason to address the warranty as part of something I'm illuminating, not to restate your post.
My point is: Even talking about warranty is irrelevant, not just because we void it by unlocking bootloader but also because this is a very short-lived device at best. The important thing is preventing failure for 2 years - the phone is only good for two years anyway because the battery is down to only 2/3 original fresh capacity by then anyway at best. That's the hard reality.
The great majority of phones last at least the first year (warranty). The second year of the two year design life is just icing on the cake, if the phone lasts that long.
Diminishing returns dominate quickly, with phone repairs. Between things like degrading the phone reliability (e.g. the IP68 destruction), the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, and the lack of good replacement batteries in the retail market, it is a waste of resources. In my humble opinion, having learned the hard way.
But have fun with that.
These have become pricey throwaway devices with a two year design life.
Click to expand...
Click to collapse
Ah you aren't saying anything you haven't already said a dozen times.
2 years
2 years
2 years
2 years
2 years
2 years
2 years
2 years
Not sure why you seem to be obsessed with that number? I clearly explained I keep my phones for as long as I want -- as do many people on XDA-- so your artificial timeline has no relevance to me.
Yet, you seem to be totally ignoring the real point of discussion that someone may NEED NEED NEED NEED a repair SOMETIME (2 months, 6 months, 18 month, maybe even 3 years from now) WITHOUT a warranty (because they unlocked their bootloader) and and a $100 repair is much better than a new $700-$800 phone replacement -- unless the LG V30 price has dropped considerably by the time the repair is needed (who can predict either?) to cost less than a professional repair.
Tinkerer_ said:
the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, it is a waste of resources.
Click to expand...
Click to collapse
I will re-state again, I will NOT be doing this myself. I will take it to professional repair service if needed. So, there will be no "painstaking hours spent gathering info and obtaining parts"
How is it a "waste of resources" to spend $100 to bring a phone back to life than $700 for a new replacement phone? You aren't making any sense. If the repair to bring the phone back to life costs as much or more than a new replacement phone, then yeah I would forgo the repair and buy a new phone.
Here, read this again? Because I've made all these points and you seem to be grasping at something not even being discussed -- that someone would do this themselves, for fun or something I have specifically ruled out that scenario and you keep bringing it up.
ChazzMatt said:
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. I wouldn't be doing it anyway, I would take it to a repair service that hopefully would be using this excellent video are a reference! Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my 2014 Moto XT1225 (the 5.2" version of the Moto Nexus 6). In 2015 I won a FREE LG G4 through an AT&T release contest, but sold it on eBay because it wasn't really any better than my Moto XT1225 (1440p AMOLED, 3GB RAM, 64GB internal memory, Qi wireless charging, 21MP camera, 3900 mAh battery). In fact, only this year in 2017 have phones appeared which really eclipse that phone.
Click to expand...
Click to collapse
I love to discuss stuff like this, but you have to bring something new to the discussion. I've addressed your one or two points over and over and showed their fallacy, and you have not rebutted in any way. You just keep repeating "two year" and "losing IP68", which I've addressed.
Unless you explain how a $100 repair that is NEEDED is better than paying several hundred dollars for a new replacement phone, and how at that point IP68 is USELESS without the repair (because the phone isn't working), there's really nothing else to say. I've said over and over losing IP68 would be a tradeoff to have a working phone at a reasonable repair cost rather than paying much more for a new replacement phone until I am ready to upgrade to a new phone on my own terms.
Other than that, I think the YouTube video is excellent educational instruction for professional cell phone repair companies. I hope if I NEED a repair, the service I go to has watched it over and over.

I don't really want to get involved in your guys' spat, just want to comment on the two-year thing and waterproofing.
First, two years. Admittedly a lot can happen in two years - just look at the difference in phones between 2012 and 2014 - but assuming that the phone will be outdated to the point where you feel forced to upgrade is silly.
Snapdragons these days are pretty strong SoCs. If we were talking about something equipped with an SD801 or 805, I'd say yea, it's getting long in the tooth. Even the 808 and 810 were infamously poor performers in both heat and IPC. But the SD821 and up are vastly better efforts than early 800-series SoCs are. IPC, heat, power-saving features, bandwidth, everything. I can see the 835 easily lasting more than two years, particularly if it's future-proofed with the new radio.
I also find the claim that the battery will be dead and gone in two years, flawed. Battery technology has been creeping along for a decade now, but it is getting better. Further, and more importantly, our understanding of how to use it is getting better and better. Samsung claims that after a year, their batteries retain 95% of their original capacity; the g6 and now v30 are using some company or another's monitoring technology to achieve what's likely the same effect.
As an aside, I'm using a Droid Turbo with its original battery, dated 2015 01 05. No matter how you look at that, it's over two years old. I've lost about 15% total capacity, and this after many full 100% - <15% cycles, beating on the battery with constant heavy loads, and repeatedly heating it to uncomfortable levels while gaming with the CPU throttling increased to max specs.
Inevitably, of course, you'll have to open the phone up and replace the battery if you want to keep using it. So what? It's not as if the OEM is the only one with access to waterproofing sealant.
Go down to your local auto parts store and buy a tube of RTV "gasket maker". Clean the mating surfaces of any skin oils, then run a bead of it where the original sealant was, stick the back panel back on, and set a book on top of it overnight. Trim the excess sealant off come morning. Boom, basic waterproofing, definitely enough for rain use and the occasional shower or drop in the toilet or what-have-you.
If that's not good enough for you, there are stronger adhesives available, I'm just using this as a cheap, accessible example. People seem to think the original sealant is made of magical water-disintegrating pixie dust, but in reality it's probably just various grades of silicon sealant.
30 minutes swapping a new battery into a device that's otherwise working perfectly fine seems worthwhile to me, especially if retaining water resistance is a non-issue.

Septfox said:
I don't really want to get involved in your guys' spat, just want to comment on the two-year thing and waterproofing.
Click to expand...
Click to collapse
Thank you. All great points.
Not really a spat, just an effort to get him to move beyond faulty assumptions -- which I addressed in both the first and second and then third posts because he refused to actually read the content, instead just repeating "two years, two years!" "Lose IP68!"
I am almost to the 3 year mark on my Moto XT1225. Will be three years by the time I get my carrier unlocked LG V30, probably in December... And my current phone doesn't have IP68. NONE of my phones have had it. My wife is also using a 2014 Moto XT1225, but she's at the 2.5 year mark of use. Still 2.5 years WITHOUT IP68. So there. Both points negated.
While I am looking forward to IP68 -- very neat -- my wife and I have had Android phones since 2011 without it. If I had to choose a reasonable cost repair ($100?) vs several hundred dollars for a new replacement phone, losing IP68 to get the phone running again would be the least of my concerns.
And as you pointed out, a professional repair shop sealing it back up should do a decent job.
I sure won't be doing any repairs, I'll leave that to someone who does it for a living! Back in 2013, I had to take my LG Nexus 5 apart one time, just hours after I got it because the SIM card got jammed. Never again! That was some scary stuff.
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Tinkerer_ said:
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Smartphones have become disposable devices with a two year design life. The two year life is determined by the Li-Ion useful life regardless of charge/discharge history. The increasing proportion of phones with IP68 is probably at least partly related to that, because the way to reliably get IP68 is with mastic goop sealing and bonding the perimeter interface between the two enclosure halves, and that goop is a one-time seal, once pried apart it is no longer a reliable seal if reassembled - but this is an acceptable trade-off if the device is a disposable thing good only for a couple years anyway.
So the teardown is interesting, but I don't think we will need to follow the video steps to do it ourselves, unless we don't care about water resistance. (Good luck with your business, Jerry Rig.)
(I'm waiting for someone to bring up the issue of battery replacement...
...
Click to expand...
Click to collapse
the ingress rating can be brought back pretty easily ,my company recently partnered with samsung to do in and out of warranty repairs for them and they gave us all the gear to make theyre devices sealed back up after getting into them its actually not that bad,you have the have a fresh set of adhesive and clean the frame of and its gtg

Google Might Have to Appear in Court Thanks to Its Pixel 2 XL Display Problems

Saw this this this afternoon!
https://wccftech.com/pixel-2-xl-lawsuit/

Seen that coming! Include their partner LG wo any QC!

I've been posting that since last night, seems Google is treating the whole customer base as ignorant liars who are holding it wrong. And it's working as intended. Good luck with that in court. Especially when there's perfect devices floating around out there to compare against.
https://www.girardgibbs.com/google-pixel-2-pixel-2-xl-lawsuit/

Why is this even happening? Google is not forcing anyone to buy their product. If it is "defective" to some consumers, either RMA it or return it, done deal.
What's next? Lawsuit for no headphone jack?

The media creates reality rather adhering to the one we live in. The same cancer that got Trump elected and now cleverly uses as a scapegoat excuse can be applied to virtually any circumstance. Every article hating on this phone's screen has an abnormally high amount of buyer defense, saying the article is overblown and they love their phone which is very atypical behavior of a problem painted to be so endemic. Frankly the state of journalism is disgusting.

Google has extended the 1 year warranty to 2 years and has waived deductibles for their preferred care. They have already done more than most manufactures would. Sometimes products are put out that don't meet expectations but Google has stated they will address them and stand by there product. I feel these lawyers are just trolls looking out for their own self interest and not the public's.

nicastro78 said:
I feel these lawyers are just trolls looking out for their own self interest and not the public's.
Click to expand...
Click to collapse
As most of them are.

nicastro78 said:
Google has extended the 1 year warranty to 2 years and has waived deductibles for their preferred care. They have already done more than most manufactures would. Sometimes products are put out that don't meet expectations but Google has stated they will address them and stand by there product. I feel these lawyers are just trolls looking out for their own self interest and not the public's.
Click to expand...
Click to collapse
Except they're reserving the right to reject anyone's RMA they choose to for any reason they choose on the screens....it's in the warranty supposedly. I think that's why the lawsuit, because they will say you're covered now until the return period is over and then turn around and deny your RMA next month for burn-in or blue shift or whatever you're displeased with and then deny the warranty claim for any screen related issues too. Mine has the really blue screen at straight on and gets worse with any angle. I RMA'd through Verizon. They said their customers can RMA a device up to 4 times before they send you a different device of your choice of comparable value like a S8+, Note 8, iphone8 plus 256gb or iphone x. Either way I'm really glad Verizon customers are covered this well. Hell they're even sending the new device out while still letting me use this one, then send this one back in the new device's box! No complaints here, just fingers crossed for a better screen this next device. BUT the whole experience with Google reminds me of:
Tommy: Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside. Ted Nelson: Yeah, makes a man feel good. Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted? Ted Nelson: What's your point? Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times. Ted Nelson: But why do they put a guarantee on the box? Tommy: Because they know all they sold ya was a guaranteed piece of ****. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time.

whyme45125 said:
I've been posting that since last night, seems Google is treating the whole customer base as ignorant liars who are holding it wrong. And it's working as intended. Good luck with that in court. Especially when there's perfect devices floating around out there to compare against.
https://www.girardgibbs.com/google-pixel-2-pixel-2-xl-lawsuit/
Click to expand...
Click to collapse
oh look, and ambulance chaser that thinks google is not going to RMA, or refund a device where someone just cant accept limitations or overblown issues. class action BS. how many times have you heard of google saying "go jam your blue screen .." you havent, if you are not happy with it, they are replacing and refunding, along with default extension on warranted items. this law firm may get slapped for not really knowing the issues.
---------- Post added at 21:24 ---------- Previous post was at 21:16 ----------
whyme45125 said:
Except they're reserving the right to reject anyone's RMA they choose to for any reason they choose on the screens....it's in the warranty supposedly. I think that's why the lawsuit, because they will say you're covered now until the return period is over and then turn around and deny your RMA next month for burn-in or blue shift or whatever you're displeased with and then deny the warranty claim for any screen related issues too. Mine has the really blue screen at straight on and gets worse with any angle. I RMA'd through Verizon. They said their customers can RMA a device up to 4 times before they send you a different device of your choice of comparable value like a S8+, Note 8, iphone8 plus 256gb or iphone x. Either way I'm really glad Verizon customers are covered this well. Hell they're even sending the new device out while still letting me use this one, then send this one back in the new device's box! No complaints here, just fingers crossed for a better screen this next device. BUT the whole experience with Google reminds me of:
Tommy: Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside. Ted Nelson: Yeah, makes a man feel good. Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted? Ted Nelson: What's your point? Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times. Ted Nelson: But why do they put a guarantee on the box? Tommy: Because they know all they sold ya was a guaranteed piece of ****. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time.
Click to expand...
Click to collapse
verizon knows something about lemon laws
and as nit picky AR consumers that dont have a critical defect, it may be harder to get an RMA. having smear, tinny ear, burn in.... and it already being screamed from the soapboxes about "well known" issues with the device, most likely can and will get a replacement. if verizon is refusing, thats on verizon, and shows the clerk/manager has not been briefed on the issue.

Migamix said:
oh look, and ambulance chaser that thinks google is not going to RMA, or refund a device where someone just cant accept limitations or overblown issues. class action BS. how many times have you heard of google saying "go jam your blue screen .." you havent, if you are not happy with it, they are replacing and refunding, along with default extension on warranted items. this law firm may get slapped for not really knowing the issues.
---------- Post added at 21:24 ---------- Previous post was at 21:16 ----------
verizon knows something about lemon laws
and as nit picky AR consumers that dont have a critical defect, it may be harder to get an RMA. having smear, tinny ear, burn in.... and it already being screamed from the soapboxes about "well known" issues with the device, most likely can and will get a replacement. if verizon is refusing, thats on verizon, and shows the clerk/manager has not been briefed on the issue.
Click to expand...
Click to collapse
Maybe you read it wrong or I worded it wrong or I read your response wrong? Google not Verizon made loophole language in their warranty as to be able to get out of RMA and warranty claims of screen issues. AND Google is refusing to RMA devices for blue shift, not Verizon. Verizon chat and floor supervisor told me google needs to straighten this out once and for all, Verizon is going through a lot of turn around and themselves afraid of class action lawsuit like note 7 was his quote. That's why the class action I think, from what I've read myself. The law firm is trying to protect those who may have these issues with their screen and not get taken care of by Google but see all these people being taken care of by Verizon. I personally am waiting on another device from Verizon, I'm not here to bash google just share my experiences and opinions on what may be going on and help others out. BTW I haven't told one person on here or in person to not buy the device or to join the class action lawsuit or that the lawsuit is a good idea or has any weight to it. I'm actually advising my dad to buy the smaller pixel 2. If google wouldn't have released those perfect phones from the factory so we could compare side by side this would be a non issue for a lot if not most users and google could possibly chalk it up as working as intended but when you see someone else's amazing phone the same as your blue one it's frustrating hence all the discussion of panel lottery again. I don't think this class action will go anywhere. But by all means I wouldn't put someone down who does join the lawsuit, that's their prerogative. Everyone values their experiences, time, money, priorities, possessions differently from each other. Side note is this all blown out of proportion? Quite possibly but we don't know yet. I look at the reddit poll and some 63+% have blue shift between 0 and 29 degrees and the Google manager I spoke to on the phone agreed that 0-29 degrees is not a sharp angle. Also it's been noted and said on here there's a huge variance in uniformity of the blue shift if it was uniform, it may be acceptable to most users. And lastly an acknowledgement of quality control issue and a guarantee to clean it up would go A LONG WAY to bolster the consumers confidence in their standing by and the handling of their devices. Also if Google were to change the wording of the warranty to assure consumers they're covered with blue screens and all the screen issues the law firm would go away.

My favorite finesse line from Google regarding the new warranty is the statement about not having to pay a deductible for warranty approved defects. I don't know about you guys...but I've never paid anything for an issue with something that was inside warranty. It's as smooth a line as items in the grocery store labeled sugar/gluten/fat/etc free when what is packaged naturally has no sugar/gluten/fat/etc. Google drippin' in finesse.:laugh::silly:

General Google support nightmare

So I decided to share my experience with Google so far. An experience that unfortunately is still ongoing. I'll start by saying the last pixel device I purchased was the nexus 6p. Decided I was going to try the pixel 6 pro as I was intrigued with the new features and Google tensor capabilities.
Release day comes. I try to preorder the 6p and the website keeps crashing before I can complete the order. After 2 hours of trying, I suddenly get a message say they were out of stock. I was bummed. I decided to try later that night and to my surprise everything was back in stock and I was able to finally submit my order.
After waiting a week or two, my device finally ships and arrives. I have the phone for 2 weeks and suddenly the system board completely fries. Screen totally black and will not power on. I Google my options and find a page where Google recommends taking it to an "authorized repair shop". The shop is nearly 45 minutes away. I take it there only to be told "they will see what they can do". A few days later I get a call and they say the system board is fried and I should contact Google to have a replacement sent out. I already knew the system board was likely fried from the symptoms. The "repair shop had no parts to fix the phone and had no replacements in hand to swap mine out with. So what was the point in trying them? I ended up wasting 3 hours of driving time just to be in the same position I was.
So I contact Google and initiate a replacement request after waiting on hold for over 1 hour. I pick the "rush" option where they send the device and put a hold on your account until you send back the old phone. After a week, my replacement still wasn't shipped. I had to contact Google support and after the 4th try, they finally shipped out the replacement. As soon as I received the replacement, I sent back the defective unit with the prepaid label they included. It was due back December 16th to avoid charges. I tracked my package and it showed Google received it December 9th. Ok .. great. End of story right? Nope!
December 16th rolls around and I get a notice saying I didn't send back the defective device and I would be charged the full amount of the replacement device. Furious that I once again would have to reach out to Google, I replied to the email from my last support ticket to let them know they once again messed up and incorrectly charged me. I receive a reply saying my issue would be escalated. After 3 days I heard nothing else. I replied to email asking for an update and again, no response. So I decided I would have to once again get a call from Google. The support person clearly had no idea what they were doing and I was told they were going to escalate the ticket and I would hear back in 24 - 48 hours. 3 days later, still have not heard back. So once again, time to contact Google. Again, same result as I was given no answers and the ticket was escalated and still have not heard anything back.
So it has now been 2 weeks that I was incorrectly charged and $973 was stolen from my account. Google obviously does not want to fix this as it takes 5 seconds to confirm with tracking number that I sent the device back and issue a refund. At this time I feel like I need to look at other options because they simply will not resolve the issue.
Has anyone else ever had this awful experience with google trying to get an incorrect charge removed/reimbursed? I am thinking of disputing the charge through my bank to see if they have better luck, but not sure if that is the best answer or not. One thing is for sure, Google will NEVER make another dime from me as long as I am alive. 2 weeks and they still have not corrected a mistake THEY made and returned my money? Outrageous. I wouldn't expect this level of support from the worst company in the world.

I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.

Good advice above on the charge back. I have heard of that happening.
Google employees don't so support, they farm support, shipping and repair out to Ingram. They suck.

Bummer! It's needle in a hay stack to get good googleeeee support all in one place!

selayan said:
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
Click to expand...
Click to collapse
Yea I first started with email, pretty much got blown off, then I requested a call twice, both times resulting in the same "we will escalate your issue and you'll hear back in 1 or 2 days", and this last time I used chat. Surprisingly, the chat person has been replying to my emails, but still unhelpful as the replied are "your issue has been escalated, please allow us another 1- 3 days to resolve your issue" every 3 days. I just don't understand how a company is allowed to operate in this way. Yes accidents happen and companies sometimes screw up, but then they are quick to own and resolve it. Definitely hasn't been the case here. Especially with doing this right before the holidays when money is tight? I'm comfortable right now, but a lot of people can't afford to have $973 stolen from them.

I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.

I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.

scott.hart.bti said:
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
Click to expand...
Click to collapse
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.

Morgrain said:
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
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Click to collapse
Thanks. Appreciate the feedback and advice. You know, you are 100 percent correct with sending things back. No one really thinks about it because a majority of the time it goes smoothly, but when there are issues it's extremely difficult to prove and any extra steps/precautions would be critical. I will start doing this going forward as I am a very precautions person and have little trust in the way everything operates nowadays.
I finally got an email from Google a few hours ago saying they were "processing a refund". Disturbing part is it says it can take up to 14 days. So hopefully at this point it's resolved and the money shows up. I notified my bank to seize looking into this matter for now and hold the claim to avoid any issues you mentioned. What an absolute nightmare. I truly can't understand how they are a successful lucrative company and have support comparable to a kindergarten student at a lemonade stand.

bobby janow said:
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
Click to expand...
Click to collapse
At first it was a hold until December 16th when they sent an email saying they never received it and it turned into a legit charge. Unreal, but finally seem to be making progress as per my last post.
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.

scott.hart.bti said:
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
Click to expand...
Click to collapse
Do a search for Samsung, Apple, (insert name of company here) and you will find the same results. It's just the way it is and always has been. Just much more pronounced now in this day of covid and people not working and everyone understaffed.

Yes, my experience with Google warranty was very similar.
The problem is these ass clowns are using FedEx Ground and they take their sweet ass time. Not only with this shipment but literally every shipment for me that's ever touched their system for the last year has been delayed. If not stated no delivery information available, what???
I used to work for FedEx Express. There was pride in there their work ethic and getting people their stuff typically within minutes of the commitment time at the latest. Now they just don't give AF.
Yes, they charged my card too. I called fraud and had them reach out to FedEx Ground and fix their lazy delivery style.
In addition, Google was very slow to admit that my old phone was overheating from no user error whatsoever. That process took two months. They definitely didn't send me a replacement that was an unlocked bootloader.
What a nightmare.

I bought an open box 6 Pro from Best Buy and it randomly decides to have a stuck green pixel and a giant line across the screen. Trying to exchange it has been hell because it has to be another open box and they are hard to catch but I managed to today. The phone rep guy just added it to my original order and it's gonna be here tuesday. No mention of returning the one I have.

Develop Bugs

welcome