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So normally I run my phone on Wifi because it saves battery when i'm on my university campus all day. So last night I headed off campus and so I turned off WiFi, and it didn't want to connect to data. Just sat there (with full service) but no data connectivity. So I rebooted the phone. still no connection, turned on airplane mode and then back off, now it worked but only for about 3 minutes I had 4G with blue sync and everything, then it dropped off. I went out into a rural area and I kept having full signal but no 3G. So I thought it was the rom. I was running AOKP b25 (Team Kang) so I just updated to Milestone 4. Everything was going well in initial setup of the phone, I had 4G signal, then halfway through setup the 4G dropped off. So I turned on Wifi and got everything setup. Turned off Wifi and it hooked to 4G almost immediately. Then about 3 minutes later, it dropped again. So at this point i'm really hoping it's not my phone and it's Verizon. I've never had a single issue before (i've had the phone since December) with data not connecting like this. It just started last night, which made me think it was Verizon and maybe it had to do with the Solar Flares or something? Has anyone had a similar issue and have any idea of what I might try?
Hi
I was just about to post the same thing. I'm experiencing the same, Data and service keeps dropping, I just got the phone Wednesday and since then It's been doing it. It's very frustrating, and I'm also on Verizon.
Someone else experiencing the same? Could Verizon be the responsible here and not the phone?
And if it helps, i'm located in Norman, OK
JGeZau said:
Hi
I was just about to post the same thing. I'm experiencing the same, Data and service keeps dropping, I just got the phone Wednesday and since then It's been doing it. It's very frustrating, and I'm also on Verizon.
Someone else experiencing the same? Could Verizon be the responsible here and not the phone?
Click to expand...
Click to collapse
It's the phone, there's numerous threads about it (the Verizon version.) There's an expected software fix supposedly coming out this month sometime to fix it, that's all we know.
If it's the phone and an update will fix it, then why is it still doing it with a custom ROM? Do the custom ROMs not have the fix in place? I was under the impression that most of the things Verizon releases OTA to fix issues dont' happen in custom ROMS.
zacelliott said:
And if it helps, i'm located in Norman, OK
Click to expand...
Click to collapse
Hey, we are 4hr away from each other. I'm in Rogers AR
spencer88 said:
It's the phone, there's numerous threads about it (the Verizon version.) There's an expected software fix supposedly coming out this month sometime to fix it, that's all we know.
Click to expand...
Click to collapse
Thank you I'll start digging up in some other threads
zacelliott said:
If it's the phone and an update will fix it, then why is it still doing it with a custom ROM? Do the custom ROMs not have the fix in place? I was under the impression that most of the things Verizon releases OTA to fix issues dont' happen in custom ROMS.
Click to expand...
Click to collapse
Samsung is going to hopefully release a radio update that fixes it, which isn't found in custom rom's because it hasn't been released outside of samsung yet.
It's kinda weird though that this JUST happened last night suddenly, the signal has been flawless since I bought it so that's why I thought it was Verizon because I guess I figured if it was the phone it would have been doing it all along and not stop working all of a sudden.
It's the phone and a software update won't fix it. I've tried every radio out there, none solved the issue. I got the phone swapped over a week ago, it is still stock, and the issue hasn't returned. Theres an ongoing thread over at rootz about this.
I can't post the link but it's there. many members are reporting that replacing the device solves the issue.
this was verizon. it happened to me, went away by itself.
that being said, ive had the best handoffs using the 4.0.4 and 4.0.3 radios. try one of those, or a hybrid package.
I went to the Verizon store and they gave me a new SIM Card. Now it works!
willstilson said:
It's the phone and a software update won't fix it. I've tried every radio out there, none solved the issue. I got the phone swapped over a week ago, it is still stock, and the issue hasn't returned. Theres an ongoing thread over at rootz about this.
I can't post the link but it's there. many members are reporting that replacing the device solves the issue.
Click to expand...
Click to collapse
First of all you don't know what you're talking about. It may be a hardware issue it may be a software issue. There is no way to tell at this point. You are trying leaked radios, good job that proves nothing. If Samsung is aware of the issue and working on a new radio you haven't tried it yet. Sit back and relax until the update comes out. Then we can go from there.
SirVilhelm said:
First of all you don't know what you're talking about. It may be a hardware issue it may be a software issue. There is no way to tell at this point. You are trying leaked radios, good job that proves nothing. If Samsung is aware of the issue and working on a new radio you haven't tried it yet. Sit back and relax until the update comes out. Then we can go from there.
Click to expand...
Click to collapse
Wow dude, no need to get insulting. I was merely sharing my experience with a frustrated OP. If you want to blindly believe that there can't be anything wrong with certain devices, until the manufacturer comes out and says it, then more power to you. You are the consumer that ever manufacturer loves. Myself and many others over at Rootzwiki have found success by having our devices replaced. When I tell you that it is night and day difference, it is not a lie.
I agree with you about the leaked radios. If they don't work then it proves nothing. They are leaked and probably not finished. The reason I mentioned them in the first place is because many people tend to suggest trying them to solve signal issues. I was explaining that I have tried them and it did not work. What worked was swapping the defective phone.
I had a problem with my Sprint Gnex, and am wondering what I should do. Today, while I was at work, I was just playing some Draw Something (my boss plays it too; we were playing against each other, lol), I dropped my phone. However, thanks to my catlike reflexes, I was able to stick my leg out, cushioning the fall quite a bit. It landed face-up on a tile floor, but it didn't really hit hard at all. I was really worried about it (have had it for a week, lol). When I picked it up and turned on the screen, it was locked up. I didn't really think anything of it. I was just glad that the screen didn't get damaged or anything. However, when I pulled the battery and tried to restart, that's when things got kind of interesting.
It would get to the bootlogo and do absolutely NOTHING. I left it on the bootlogo for about 15 minutes before deciding that something was really up. I was able to get into recovery, but wiping cache and dalvik cache did not help. The only thing that helped was doing a complete data wipe and re-installing my ROM. I didn't download any new apps today, so I don't think it was because of one being malicious. I am just really worried that the drop could have damaged some of the memory. It has not happened again yet. Should I be worried about this at all? Obviously this is not normal. I was wondering if anyone else has experienced anything like this before.
It is doing OK now, and I have since restored using Titanium Backup. All of the apps that I had installed were re-installed, so it definitely isn't anything malicious. Any and all help would be appreciated.
Do you have insurance on the phone ? And maybe it did damage something I would try to exchange and let them now that it keeps turning off or something (don't mention that you dropped it tho)
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
jgalan14 said:
Do you have insurance on the phone ? And maybe it did damage something I would try to exchange and let them now that it keeps turning off or something (don't mention that you dropped it tho)
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
Click to expand...
Click to collapse
Yeah, that's what I am kind of worried about. But do you think I should wait until it does it again (if it does)?
stompysan said:
... I was really worried about it (have had it for a week, lol)...
Click to expand...
Click to collapse
Take it in and exchange it for a new one. They have a 14-day return policy for a reason. This potential issue is always going to eat at you and take it from experience, you're never going to be able to duplicate the problem in the presence of a Sprint rep lol.
stompysan said:
Yeah, that's what I am kind of worried about. But do you think I should wait until it does it again (if it does)?
Click to expand...
Click to collapse
No don't wait just take it cause you don want to have that in your mind all the time (you know maybe it messing up cause I dropped it or wtv) and get a case I know is annoying but they help man I got this ballistic one(which have safe several phones for me) for like 17$ in amazon and is well worth it
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
OK, there were some more symptoms now. I have ran some tests and it seems to happen about 15% of the time. This time, it would boot, but there would be no network connectivity, including Wifi. Plugging it into my computer, and the storage would not mount. I went into the storage option in the settings menu, and it said I had 0 bytes of storage.
Anyway, I took it into my local Sprint store, and they said that I had to take it to a location that had a tech so they could diagnose it. I took it to a different location. Well, 45 minutes later, here I am being told that all of his tests came back fine and that they could not replicate the problem. The refused to exchange it for a different one. They said that if it happens again, not to mess with it, and bring it back with it either bootlooping or showing no storage. Only THEN will they switch it out for me.
What kind of **** are they trying to pull? I am needing some more advise. They seem to be acting like I am making this up. I am ready to break someone's neck.
stompysan said:
OK, there were some more symptoms now. I have ran some tests and it seems to happen about 15% of the time. This time, it would boot, but there would be no network connectivity, including Wifi. Plugging it into my computer, and the storage would not mount. I went into the storage option in the settings menu, and it said I had 0 bytes of storage.
Anyway, I took it into my local Sprint store, and they said that I had to take it to a location that had a tech so they could diagnose it. I took it to a different location. Well, 45 minutes later, here I am being told that all of his tests came back fine and that they could not replicate the problem. The refused to exchange it for a different one. They said that if it happens again, not to mess with it, and bring it back with it either bootlooping or showing no storage. Only THEN will they switch it out for me.
What kind of **** are they trying to pull? I am needing some more advise. They seem to be acting like I am making this up. I am ready to break someone's neck.
Click to expand...
Click to collapse
Well some sprint employees suck. I'm lucky I know that ones from service and another location as well I would have as to talk to the manager or call sprint retention about it
Here is the number for retentions
(877) 775-4886
Last year they helped me to get my upgrade 6 month before due time but I have to speak to a supervisor
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
jgalan14 said:
Well some sprint employees suck. I'm lucky I know that ones from service and another location as well I would have as to talk to the manager or call sprint retention about it
Here is the number for retentions
(877) 775-4886
Last year they helped me to get my upgrade 6 month before due time but I have to speak to a supervisor
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
Click to expand...
Click to collapse
I was talking to the manager. The other person I was talking to at the sales location was really nice about it, and he was going to exchange it there, but someone else stepped in and said that I should have went to the techs at the other location.
I will give that number a call and see what I can do. Thanks for the quick reply!
Glad I didn't get my phone from sprint... wire fly ftw. No detuctible... doesn't matter if I drop it.. they will replace it
Sent From My Sprint Galaxy Nexus via Xda Premium
The G3 had a monitoring/spying service called "MLT" that kept track of your searches/browsing/etc. Has anyone noticed a similar service on the G5? I haven't yet.
Echoing this question, but hey, was that only on the Sprint version of the G3? If not, you might have better luck moving this to the main LG G5 page rather than the Sprint-specific one.
My brother has had a G3 for quite a while now, and the only thing he complained about was the Sprint Connection Optimizer, it appears that it uses data for something (who knows what) and also limits your connectivity options at times. He's managed to sandbox it without rooting his phone but I'm not sure how.
I'm getting the G5 tomorrow, and I'll report back anything I find, but I would at least expect the Sprint Connection Optimizer to still be doing it's same crap.
backspace119 said:
My brother has had a G3 for quite a while now, and the only thing he complained about was the Sprint Connection Optimizer, it appears that it uses data for something (who knows what) and also limits your connectivity options at times. He's managed to sandbox it without rooting his phone but I'm not sure how.
I'm getting the G5 tomorrow, and I'll report back anything I find, but I would at least expect the Sprint Connection Optimizer to still be doing it's same crap.
Click to expand...
Click to collapse
G5 doesn't have connections optimizer.
sent from my g5
joeyhdownsouth said:
G5 doesn't have connections optimizer.
sent from my g5
Click to expand...
Click to collapse
Sweet, Sprint actually didn't honor the deal they offered me over the phone so it looks like it will be another month before I have the G5, but it's good to know that it doesn't have that.
backspace119 said:
Sweet, Sprint actually didn't honor the deal they offered me over the phone so it looks like it will be another month before I have the G5, but it's good to know that it doesn't have that.
Click to expand...
Click to collapse
In case you haven't gotten it, yet, the G5 is available at Best Buy for $120 (installment plan of $5/month, but you can pay off without penalty and own the phone right away). See the deal here.
Slickdeals thread here.
I ordered two online Friday evening and picked them up at my local Best Buy on Saturday. They each come with an accessory bundle that includes an extra battery and cradle. Also, TMO and others are accepting the G5 at full trade for S7 and iPhone 7.
JMak00 said:
In case you haven't gotten it, yet, the G5 is available at Best Buy for $120 (installment plan of $5/month, but you can pay off without penalty and own the phone right away). See the deal here.
Slickdeals thread here.
I ordered two online Friday evening and picked them up at my local Best Buy on Saturday. They each come with an accessory bundle that includes an extra battery and cradle. Also, TMO and others are accepting the G5 at full trade for S7 and iPhone 7.
Click to expand...
Click to collapse
Oh I got it back when I said I would, it is by far the worst phone I've ever had and I'm not likely to buy an LG device ever again. At this point I'm considering breaking my contract with sprint just to get a different phone somewhere else.
backspace119 said:
Oh I got it back when I said I would, it is by far the worst phone I've ever had and I'm not likely to buy an LG device ever again. At this point I'm considering breaking my contract with sprint just to get a different phone somewhere else.
Click to expand...
Click to collapse
Sorry to hear about that...I've had it for 2 days and seems fine now, but we'll see. I'm kinda counting on the hardware and gps failure to warranty out to a G6 later this year, lols.
What, specifically, did you not like about the G5?
JMak00 said:
Sorry to hear about that...I've had it for 2 days and seems fine now, but we'll see. I'm kinda counting on the hardware and gps failure to warranty out to a G6 later this year, lols.
What, specifically, did you not like about the G5?
Click to expand...
Click to collapse
Wait, have other people started having issues with the GPS? When it first failed for me I couldn't find anything on it. It also randomly doesn't send texts, loses internet connection on wifi and cellular, crashes, won't recognize my finger print, and gets very hot and the battery is already on its way out.
All in all horrible phone, if the GPS is something I can warranty I will, I hadn't hoping that a root would be out soon and that would fix everything, but so far no root either.
backspace119 said:
Wait, have other people started having issues with the GPS? When it first failed for me I couldn't find anything on it. It also randomly doesn't send texts, loses internet connection on wifi and cellular, crashes, won't recognize my finger print, and gets very hot and the battery is already on its way out.
All in all horrible phone, if the GPS is something I can warranty I will, I hadn't hoping that a root would be out soon and that would fix everything, but so far no root either.
Click to expand...
Click to collapse
I don't know if the GPS is a warranty issue or not as of yet. But you can certainly contact Sprint and/or LG about it. Apparently, uninstalling and reinstalling the battery loosens the GPS antenna....vids all over youtube on how to fix it if you want the hassle.
JMak00 said:
I don't know if the GPS is a warranty issue or not as of yet. But you can certainly contact Sprint and/or LG about it. Apparently, uninstalling and reinstalling the battery loosens the GPS antenna....vids all over youtube on how to fix it if you want the hassle.
Click to expand...
Click to collapse
Just tried the fix, still isn't working correctly. I forgot to add that the camera glass spontaneously shattered one day, I've replaced it since then, but still, something to think about with this phone.
For those who received their XLs in February after the delay (who ordered in November/December), have you been experiencing issues? I had trouble activating the phone and ever since, my cellular connection has been spotty. Even when it says its connected, texts and calls sometimes fail to go through or drop. Despite the reviews, I have experienced some lag and freezes. And my battery life definitely does not last a day (I have to charge it twice a day for moderate to light use with 2 hours screen on time). I wonder if this is common with the new batch of XLs that were shipped out or if, I hope, I just received a faulty device.
Try flashing the new Feb factory image, it will wipe all data and be a complete factory reset. Try that it will most likely fix any issue or issues.
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
RLPSZ said:
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
Click to expand...
Click to collapse
Go to the link below and follow googles instructions. Pick the feb image that is in the Marlin section and listed for Verizon and most others, unless your on rogers which the other is supposed to be for rogers which is in Canada.
https://developers.google.com/android/images?hl=en
Is you're phone from vzw or directly from Google.
RLPSZ said:
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
Click to expand...
Click to collapse
Oh sorry about that I looked past the part where you listed your stock and locked. Since your all factory I would call verizon and let them troubleshoot it, or if you bought through the google play store contact google cs about it, because you cant flash factory images with a locked bootloader.
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
RLPSZ said:
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
Click to expand...
Click to collapse
No problem here. Got mine last week.
Picked up mine from a corporate Verizon store a week ago and my cell connection is garbage. No service 30% of the time for no reason. Not to mention, the wifi calling keeps disabling itself. I going to try a factory wipe and reflash a Google image to see if that helps.
mycomputerisjunk said:
Picked up mine from a corporate Verizon store a week ago and my cell connection is garbage. No service 30% of the time for no reason. Not to mention, the wifi calling keeps disabling itself. I going to try a factory wipe and reflash a Google image to see if that helps.
Click to expand...
Click to collapse
Are you running a custom rom or stock ? Honestly I get better signal and performance running the rom Pure Nexus and the Elemental x kernel. If your on stock I would recommend giving Pure Nexus a try and Elemental x also.
I got my pixel xl at the beginning of feb, thru verizon, so far no problems. The pixel xl definitely doesnt get the same reception as my g3 did/does. All i can say is thank god im not having any issues with wifi calling, cuz i now get zero bars at my home. Purenexus is pretty nice, but i saw no gain in reception using it but ymmv. The only other thing is with substratum on PN, regardless which theme i choose they all set the color of links in irc for android to the same color as the background.
Sent from my VK810 4G using Tapatalk
RLPSZ said:
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
Click to expand...
Click to collapse
couple of weeks? how come I'm getting a replacement tomorrow and I talked to them sunday Feb 19.
alobear said:
couple of weeks? how come I'm getting a replacement tomorrow and I talked to them sunday Feb 19.
Click to expand...
Click to collapse
That's what they had told me. Though I did notice that they shipped it yesterday!
RLPSZ said:
That's what they had told me. Though I did notice that they shipped it yesterday!
Click to expand...
Click to collapse
Guess what? Verizon shipped a regular Pixel instead of an XL! Verizon has been messing up and misleading at every freaking point. This is unacceptable on so many levels. And they charged me for it!
And they no doubt will make it right. Ffs anybody or company if you prefer, can make mistakes, nobodies perfect. But, because verizon is everyones favorite whipping boy any and all oopses are just dogpiled onto. Give just a tiny bit of room for human error, believe me, they undoubtedly will do something else before long to incur everyones anger.
Sent from my VK810 4G using Tapatalk
wyrdtrtle said:
And they no doubt will make it right. Ffs anybody or company if you prefer, can make mistakes, nobodies perfect. But, because verizon is everyones favorite whipping boy any and all oopses are just dogpiled onto. Give just a tiny bit of room for human error, believe me, they undoubtedly will do something else before long to incur everyones anger.
Sent from my VK810 4G using Tapatalk
Click to expand...
Click to collapse
Of course, I understand this is a mistake and human error is normal. But, it can be frustrating for someone after ordering a phone, it taking two months to be delivered with constantly being told different dates and information each time they contact Verizon, being promised a fee being waived by one rep but then being told otherwise by another, and then again being promised it but it not being applied after multiple calls. Then, the same thing occurs with a Daydream View. Then, when the phone finally arrives, it has cellular and battery issues. Then, when a replacement phone is promised, it turns out the be the wrong one. And this is just a summary. I had to speak with Verizon multiple times for different things and the customer service to address these issues was not so great.
To update on this situation, they now tell me I need to wait for this phone to arrive and activate it, in order to return it for a refund and receive the correct replacement without charge. So I still have to wait another couple weeks to enjoy a usable Pixel XL :/
I feel your pain, ordered mine dec 15th, i also kept getting diff shipping dates, was literally on the phone cancelling my order when the shipped e-mail arrived. I didnt have a clue about the vr headset until fedex dropped it off on monday cuz i had not returned their call that previous fri.
I can understand your frustration, and tbh, had forgotten the litany of mishaps you had already gone thru, i just see and read so many gripe fests against them, and most of them are from people that are mad about the locked bootloader and they then blame them for world climate change, dropping birthrates, famine, pestilence and hillary losing. Allbeit, that last one i for one would praise them for, if it were their doing.
Anyhoo, dealing with most any corporation can and often is a PITA, but ill say this, after six years, verizon has not once failed to make it right by me. The wait has rarely been very long, but it has happened.
Hope they fix it for you sooner rather then later.
Sent from my VK810 4G using Tapatalk
I got a QB and a VS Pixel XL in February. No problems at all. I live in a rural area and both my wife and I had Samsung GS4 phones before these. I actually get a little better reception I believe.
The only problem I've run into is Trusted Voice doing its auto-disable thing, but I applied the workaround and haven't had any problems since.
My battery life is really good. I play Pokemon Go with my kids and use my phone as a hot-spot, and I can still get through a full day. Though, if I'm around a charger when the phone hits 50% I just charge it anyway.
JU57US said:
I got a QB and a VS Pixel XL in February. No problems at all. I live in a rural area and both my wife and I had Samsung GS4 phones before these. I actually get a little better reception I believe.
The only problem I've run into is Trusted Voice doing its auto-disable thing, but I applied the workaround and haven't had any problems since.
My battery life is really good. I play Pokemon Go with my kids and use my phone as a hot-spot, and I can still get through a full day. Though, if I'm around a charger when the phone hits 50% I just charge it anyway.
Click to expand...
Click to collapse
That's good to hear! It means I just received a faulty device and the replacement should work fine. I was worried that the new batch may have all come out like this since perhaps Google rushed their production by reducing time for quality checks or something like that.
I still haven't received a replacement :/ Verizon keeps sending a regular Pixel by accident.
Anyways, from the many conversations I've had with them, they eventually admitted that the February XL's have had multiple reports of issues with activation, like mine did.
Did anyone else have activation and cellular issues? If so, how are your phones doing now?
Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options now.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude i had in the chat today said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
xflowy said:
Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
Click to expand...
Click to collapse
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
That's a weird turn of events with that agent
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
Lughnasadh said:
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
Click to expand...
Click to collapse
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
I know right. I buying from Google since the nexus days. And getting a replacement has never been an issue. But there seems to be a change in poilicies.
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
xflowy said:
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
Click to expand...
Click to collapse
If it is, this is the last Pixel I will buy.
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
TonikJDK said:
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
Click to expand...
Click to collapse
Sadly i am not on twitter :/ perhaps someone can take over here?
blackhawk said:
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
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If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
EtherealRemnant said:
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
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All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
blackhawk said:
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
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Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
EtherealRemnant said:
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
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As Lughnasadh pointed out calling Google back is a good idea. I've literally called some companies over 2 dozen times over the course of a week or two, escalating the case, ask to talk to supervisors, managers, even a VP at Sony.
Trying to get them to do the right thing.
Hammer them until they blink first... it's like playing the slots.
I'm successful almost always but it can take some doing. Once I get started I go to town...*
It's all good though because it's another free course in assertive training. Unfortunately for them I'm already well trained and worse I enjoy it
*attitude adjustment theme music courtesy the Kinks
I think maybe too many scams going on....
Morgrain said:
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
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actually, from what I heard it was mainly adaptive connect that caused the problem. (Least it was for me and I was on December update, but November did it to). Now I am on January update.
edmondt said:
I think maybe too many scams going on....
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I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
bobby janow said:
I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
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No doubt that may be true, but not all devices are equal (even the same model).
It's a dirty little secret but a common practice for phone manufacturers to substitute smaller chipsets and components during a production run due to parts availability. If it's a chipset it may not be compatible with the original firmware instruction set.
Eventually the manufacturer will modify the firmware to incorporate these off spec components, hopefully. Once they realize there's a problem. Almost always they need to physically examine the device to know if/what was substituted. So yeah they like you to send it in for repair. Fking beta hardware
Samsung is known to do this.
So when others are having issues you never experienced or easily fixed and they can't, don't be so sure it's the user's fault. Especially if there are wide spread reports.
so no one here who got a second replacement device?
xflowy said:
so no one here who got a second replacement device?
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I'm very sure I remember reading some other members in this section reporting having received second replacement devices. No idea who they were or in which threads you might find their posts, though.