Develop Bugs

Any Updates on Unlock for 4.4.2

Are there any updates on an unlock method for 3.11.605.1? I'm having a pretty serious problem with streaming Internet Radio apps cutting out with the screen off after about 5 minutes. The app Data Connection Fix has helped out a lot, but I wanted to try out other ROMs to see if I can find 1 without this issue. It's such a shame that I'm having this issue because the HTC One seems like such a great phone. Unfortunately, streaming Internet Radio at work is the main thing that I use my phone for and my older Droid X2 on 3g outperforms this phone in that aspect. It's so sad a newer 4g device has this issue and makes me wonder if I should ever mess with another HTC device or Android device period. I wanted to get away from iOS, but I'm finding that almost every Android device I've been using needs to be unlocked/rooted to fix really simple features that should work right out of the box and with every update. The Bluetooth A2DP quality problem with most JellyBean devices has been a nightmare. That's what made me ditch my LG G2. I tried just about every custom ROM and music through bluetooth was horrible no matter what I tried, even on the newer KitKat ROMs.

pda48428 said:
Are there any updates on an unlock method for 3.11.605.1? I'm having a pretty serious problem with streaming Internet Radio apps cutting out with the screen off after about 5 minutes. The app Data Connection Fix has helped out a lot, but I wanted to try out other ROMs to see if I can find 1 without this issue. It's such a shame that I'm having this issue because the HTC One seems like such a great phone. Unfortunately, streaming Internet Radio at work is the main thing that I use my phone for and my older Droid X2 on 3g outperforms this phone in that aspect. It's so sad a newer 4g device has this issue and makes me wonder if I should ever mess with another HTC device or Android device period. I wanted to get away from iOS, but I'm finding that almost every Android device I've been using needs to be unlocked/rooted to fix really simple features that should work right out of the box and with every update. The Bluetooth A2DP quality problem with most JellyBean devices has been a nightmare. That's what made me ditch my LG G2. I tried just about every custom ROM and music through bluetooth was horrible no matter what I tried, even on the newer KitKat ROMs.
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I'm pretty sure there's just a setting you're missing that keeps the radio from cutting out. I used to stream Sirius XM and had the problem but I remember getting it fixed somehow. If I think of it I'll let you know. And no, you can't gain s-off on 4.4.2. If you read at all on here, you'll know when you can.
Sent from my HTC6500LVW using Tapatalk

brholt6 said:
I'm pretty sure there's just a setting you're missing that keeps the radio from cutting out. I used to stream Sirius XM and had the problem but I remember getting it fixed somehow. If I think of it I'll let you know. And no, you can't gain s-off on 4.4.2. If you read at all on here, you'll know when you can.
Sent from my HTC6500LVW using Tapatalk
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Could you please tell me what setting? I get great service where I work and haven't had a problem with any other phone. I even went to Verizon and got a new SIM card. I've tried everything, starting with factory resets and clearing the cache. I have sleep mode off, app data sync on, mobile data is not restricted or limited, I've tried with and without beats audio enabled. The audio cuts out about every 5 minutes for 5-10 seconds and comes back on, just to cut out again for 5-10 seconds every 5 or so minutes. It's very annoying. The only thing that really helps is the data connection fix app, but that's not 100% reliable. I even called HTC and Verizon about the issue and they are looking into it. I would have normally just tried a different ROM, but I'm unable to unlock/s-off/root my phone because I'm on 4.4.2(3.11.605.1). That's the only reason I even called them. I currently have my phone up for sale and I'm seriously thinking about switching my service to sprint. I'm tired of paying top dollar for used phones to keep my unlimited data on Verizon. For all I know, there could be a problem with the phone, but it seems like a software issue to me. Everything else works and runs great. It's just that streaming Internet Radio is the thing I use most.

Have you tried this?
http://androidforums.com/htc-one/732481-beats-audio-setting-interrupts-streaming-audio.html

https://twitter.com/TeamAndIRC/status/443850349678321664
Sent from my HTC6500LVW using Tapatalk

BhRaElEfD said:
Have you tried this?
Yes I've tried. It has nothing to do with beats audio. For some reason it just drops the data connection for like 5-10 seconds with the screen off every 5 minutes or so. I don't know if it's incompatible apps with 4.4.2 or 4.4.2 itself. It could also have something to do with the HTC sense software. It could just be the way this phone communicates with the Verizon towers. I have no idea and it's very frustrating. The last time I had a problem similar to this was when I had an LG Optimus V on Virgin Mobile and it would lose 3g and I would have to turn off the data connection and turn it back on. This is different, though, because I have 4G LTE all the time. There just seems to be a delay in receiving my data to where the Internet Radio cuts out before it signals for more data. Then by the time I receive more data, it's too late and the sound has already cut out. I did a speed test and I'm getting about 30mbps download and around 15mbps upload so I know I'm not being throttled. The only thing that helps is the data connection fix app.
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I did some more testing and I don't have any issues on WiFi and I don't have any issues if the screen stays on. It's only on cellular data with the screen off when I'm having issues. I noticed the Power Saving feature was removed in 4.4.2 and instead there's a sleep mode option. I have the sleep mode option off, but I'm thinking my issue might be because of a power saving bug in the HTC software for 4.4.2. If anybody knows anything about this, please post. Thanks

Think it will ever be unlocked?
I would SO much love to have airplay enabled on my HTC One. I came from iPhone, and have a full home surround sound based on Airplay, which I now can't use. Airplay is available only through a root application, although i have my phone on 4.4.2. Any thoughts on if and when this will ever be unlocked? Otherwise it's a huge reason for me to not have this phone...

BBooch said:
I would SO much love to have airplay enabled on my HTC One. I came from iPhone, and have a full home surround sound based on Airplay, which I now can't use. Airplay is available only through a root application, although i have my phone on 4.4.2. Any thoughts on if and when this will ever be unlocked? Otherwise it's a huge reason for me to not have this phone...
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Well it took beaups and crew about 1 month + to get 4.3 unlocked. Plus it seems more devs are having issues with 4.4.2 so it could be longer. At this point hope for the best and expect the worse.

I seriously don't know why all of these companies continue to try and lock out everyone's phones (and spend unnecessary money doing so) when someone will just outwit them almost every time. If a dev REALLY wanted this done right away it would be done! Point blank... It's a cat n mouse game and Verizon will lose. I just purchased an HTC One on 4.4.2 and have full faith that it will be cracked wide open anytime now. No one can stop somebody that is determined and smarter than the person who created the bottleneck. Here's hoping to a quick S-off method soon :victory:

shojus said:
I seriously don't know why all of these companies continue to try and lock out everyone's phones (and spend unnecessary money doing so) when someone will just outwit them almost every time. If a dev REALLY wanted this done right away it would be done! Point blank... It's a cat n mouse game and Verizon will lose. I just purchased an HTC One on 4.4.2 and have full faith that it will be cracked wide open anytime now. No one can stop somebody that is determined and smarter than the person who created the bottleneck. Here's hoping to a quick S-off method soon :victory:
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It's not unnecessary money to them honestly. In Samsung's case they are trying to prove that their devices are secure enough to use for government agencies. Do you think they care that a few rogue hackers find exploits from time to time? No, they just need to convince some corporate goon that his e-mails to his mistress won't get intercepted. Speaking of the S4, it's been locked down now for about 8 months so I'd say they're getting pretty damn good at it. They have root I believe, but the bootloader is locked down tight on every S4 other than the very first firmware that came with the phone. I'm not sure what HTC's motivations are but I'm guessing they need to play ball with companies like Verizon in order to be able to sell their devices in the future.
Another thing that is hurting us is that Android itself is getting more secure. They are adding features that prevent exploits so it makes it harder for your average dev to find a way in. In the future we may be forced to buy developer editions to be able to do anything. That's worse case, but you never know.
Just like you I had "faith" that a developer would crack the S4 and I could finally have freedom. It never happened. It still hasn't happened. That's the main reason I switched to HTC. I'm not saying you should give up hope, but if you can't stand a phone to be locked down you should be looking into buying a different phone just in case...

Crawshayi said:
It's not unnecessary money to them honestly. In Samsung's case they are trying to prove that their devices are secure enough to use for government agencies. Do you think they care that a few rogue hackers find exploits from time to time? No, they just need to convince some corporate goon that his e-mails to his mistress won't get intercepted. Speaking of the S4, it's been locked down now for about 8 months so I'd say they're getting pretty damn good at it. They have root I believe, but the bootloader is locked down tight on every S4 other than the very first firmware that came with the phone. I'm not sure what HTC's motivations are but I'm guessing they need to play ball with companies like Verizon in order to be able to sell their devices in the future.
Another thing that is hurting us is that Android itself is getting more secure. They are adding features that prevent exploits so it makes it harder for your average dev to find a way in. In the future we may be forced to buy developer editions to be able to do anything. That's worse case, but you never know.
Just like you I had "faith" that a developer would crack the S4 and I could finally have freedom. It never happened. It still hasn't happened. That's the main reason I switched to HTC. I'm not saying you should give up hope, but if you can't stand a phone to be locked down you should be looking into buying a different phone just in case...
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Valid points! That's why I said "almost every time"... I really just need root and I would be happy but I switch devices so much that I probably won't even have the One (my 3rd HTC One) by the time it gets exploited (if) it does. And I do understand that Google has to close a lot of security holes so that they don't look like they are such a terrible company by allowing all of these terrible "viruses" into our phones which I have never had any issues with. I do agree with you though that we will probably all be buying dev phones sooner than later. Thanks for the insight!

Just another reason to leave Verizon and go get a Nexus device.

got a second hand Lg G4 and just saw the promotion???

Folks, I recently purchased a month old LG G4 from a guy and its through Verizon, well the guys has been shipped overseas(he is in the service) and I just saw the promotion for the battery, battery cradle and micro sd card and my question is this, I have the phone and of course the IMEI number but I don't have a receipt for the phone, I've contacted LG and they tell me I have to have a copy of the receipt along with IMEI number of phone, can anyone suggest anything that would get me closer to being able to get the receipt for the phone like calling the store where it was purchased or anything like that? I texted the guy and he said he is locked out of his Verizon account so he couldn't get me a copy of receipt.
love the phone though and works great.
thanks in advance.

I doubt you can do anything, you bought in a secondary market.
If you really need a battery just buy it on ebay I seen some go for 20 bucks
Sent from my LG-H811 using Tapatalk

Not 100% sure but I might take mine back due to unresponsiveness. IF I do take it back and get the N6, I'll give you the battery pack. You'll just pay shipping. Again, I'm not too sure. Just send me a pm so I won't forget if I end up doing it

Give me a break... At least wait for the update. It's not nearly bad enough to return the phone

My choice brother. Sorry if that bothers you

I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid. Mine was freaking out when I first got it. I suspect it was because the Carrier tech skipped the initial setup and it was freaking out. After a factory reset and finished the setup properly, it has been amazing. I use Nova btw. Supposedly some of the LG Home Launcher widgets were buggy and eating ram and resources that cause lagginess and battery draining.
You can always try to submit for the Free battery and stuff. Worst case is they tell you no. I think you have until July 15th to Submit. Unfortunately you have to have a Receipt of Purchase. So unless you have the original Verizon receipt, you will be SOL.

player911 said:
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid..
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THIS. Mine was having all kinds of lag and miss-touches (To the point that I kind of wanted to throw it against a wall) so I opted to do a factory reset and now I have literally NO lag at all. Was even able to install the launcher I wanted but could not use prior because of how buggy my G4 was being.
So as stated just do a factory reset and then give the phone a real chance.....You will thank yourself later for it.

folks, again I'm still new to Android, when you say " factory reset" I'm assuming you start from scratch on the phone? if you do this how are you getting your information back again as far as contacts, emails, pictures and so forth?
thanks

player911 said:
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid. Mine was freaking out when I first got it. I suspect it was because the Carrier tech skipped the initial setup and it was freaking out. After a factory reset and finished the setup properly, it has been amazing. I use Nova btw. Supposedly some of the LG Home Launcher widgets were buggy and eating ram and resources that cause lagginess and battery draining.
You can always try to submit for the Free battery and stuff. Worst case is they tell you no. I think you have until July 15th to Submit. Unfortunately you have to have a Receipt of Purchase. So unless you have the original Verizon receipt, you will be SOL.
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The offer ends tomorrow, June 30th.

rockey95 said:
folks, again I'm still new to Android, when you say " factory reset" I'm assuming you start from scratch on the phone? if you do this how are you getting your information back again as far as contacts, emails, pictures and so forth?
thanks
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Click to collapse
If your contacts are on Gmail, then you won't have any issues. That goes the same for emails.
Pictures and videos must be copied first to either your PC or copy them to Micro SD card. Then you reset your device, and then copy them back. It's quite simple. Let me know if you don't understand and I'll be more than happy to give you a more detailed explanation.

zkyevolved said:
If your contacts are on Gmail, then you won't have any issues. That goes the same for emails.
Pictures and videos must be copied first to either your PC or copy them to Micro SD card. Then you reset your device, and then copy them back. It's quite simple. Let me know if you don't understand and I'll be more than happy to give you a more detailed explanation.
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For pictures and videos, just like email/contacts store on the cloud, if you've loaded Google Photos and had it auto-upload all your content, it'll always be available as well.
Now, that said, while I'm with the others on holding onto the phone and giving it time, I do realize that the actual return windows for the product are finite. It's a lot harder to sell the device later on your own (not hard, just harder) rather than leverage a return to the store and potential impact of a restocking fee. The restocking fee may be a small price to pay for the piece of mind acquired by getting out of a device you don't want. For that, you're the only one that can make the decision.

Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.

06stang said:
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
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LOL! The software on this phone isn't nearly as bad as the Optimus G. At least this is manageable for most (in my case, it's no issues at all really). The Optimus G would turn into a pocket heater due to borked kernel at release.
I can only imagine what some of the crowd in these G4 forums would have done if they had the S2 back when Sammy didn't do their homework and pushed out a release that bricked the devices that took the update before they could pull it....

Th3Bill said:
LOL! The software on this phone isn't nearly as bad as the Optimus G. At least this is manageable for most (in my case, it's no issues at all really). The Optimus G would turn into a pocket heater due to borked kernel at release.
I can only imagine what some of the crowd in these G4 forums would have done if they had the S2 back when Sammy didn't do their homework and pushed out a release that bricked the devices that took the update before they could pull it....
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I have minor problems. Every once in a while it misses a swipe on the keyboard and even less often I get some minor lag. Other than that it runs very well for me.

06stang said:
I have minor problems. Every once in a while it misses a swipe on the keyboard and even less often I get some minor lag. Other than that it runs very well for me.
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I can deal with a few tech ticks here and there. I really look for my phone to be spot on with phone, data and it's usage, sms, mms, and camera (biggest thing for me). So far, can't find much to complain about here.

06stang said:
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
Click to expand...
Click to collapse
Never told anyone the G4 wasn't good for anyone. I just said MY phone is having the issues. I don't have lag after the reset but the miss clicks are still there and it's horrible to the point where I have to touch 6 times just to wake the screen and I have to go back and rewrite stuff because it's missing a letter. I myself want a phone without issues out of the box and that's what I thought I was paying for. Again, I'm not saying the phone in general sucks, Im just upset at the first impression I got from it

siloner said:
Never told anyone the G4 wasn't good for anyone. I just said MY phone is having the issues. I don't have lag after the reset but the miss clicks are still there and it's horrible to the point where I have to touch 6 times just to wake the screen and I have to go back and rewrite stuff because it's missing a letter. I myself want a phone without issues out of the box and that's what I thought I was paying for. Again, I'm not saying the phone in general sucks, Im just upset at the first impression I got from it
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Click to collapse
Ouch. I would say you have a lemon. A few people do have legit problems, exchanged and 1000x better.
To factory reset, go into Settings. Security. Wipe device.
Contacts, apps, etc will restore when you first sign in to your google account during initial setup. There are tons of Getting Started guides for Android. If you are new to Android, welcome.

player911 said:
Ouch. I would say you have a lemon. A few people do have legit problems, exchanged and 1000x better.
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I wouldn't say that's true. I've been following several different forums, apart from XDA, and there are A LOT of people who complain of the knock-on issue. As well as the keyboard issue (with any keyboard). Many people claim that the issue goes away after a reset, but I actually do see a lot of them return saying "I was wrong, and it took 3-4 days for me to notice it again."
I think that there is a bug in the software. If they had found it, it would have been pushed ASAP seeing as it plagues a great many people. They're still working on it... Hopefully they'll fix it soon!

Just sayin'.
http://forum.xda-developers.com/ver.../lg-honor-battery-promotion-adopters-t2885022

Issues with February delivered Pixel XLs

For those who received their XLs in February after the delay (who ordered in November/December), have you been experiencing issues? I had trouble activating the phone and ever since, my cellular connection has been spotty. Even when it says its connected, texts and calls sometimes fail to go through or drop. Despite the reviews, I have experienced some lag and freezes. And my battery life definitely does not last a day (I have to charge it twice a day for moderate to light use with 2 hours screen on time). I wonder if this is common with the new batch of XLs that were shipped out or if, I hope, I just received a faulty device.

Try flashing the new Feb factory image, it will wipe all data and be a complete factory reset. Try that it will most likely fix any issue or issues.

I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?

RLPSZ said:
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
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Go to the link below and follow googles instructions. Pick the feb image that is in the Marlin section and listed for Verizon and most others, unless your on rogers which the other is supposed to be for rogers which is in Canada.
https://developers.google.com/android/images?hl=en

Is you're phone from vzw or directly from Google.

RLPSZ said:
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
Click to expand...
Click to collapse
Oh sorry about that I looked past the part where you listed your stock and locked. Since your all factory I would call verizon and let them troubleshoot it, or if you bought through the google play store contact google cs about it, because you cant flash factory images with a locked bootloader.

Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.

RLPSZ said:
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
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No problem here. Got mine last week.

Picked up mine from a corporate Verizon store a week ago and my cell connection is garbage. No service 30% of the time for no reason. Not to mention, the wifi calling keeps disabling itself. I going to try a factory wipe and reflash a Google image to see if that helps.

mycomputerisjunk said:
Picked up mine from a corporate Verizon store a week ago and my cell connection is garbage. No service 30% of the time for no reason. Not to mention, the wifi calling keeps disabling itself. I going to try a factory wipe and reflash a Google image to see if that helps.
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Are you running a custom rom or stock ? Honestly I get better signal and performance running the rom Pure Nexus and the Elemental x kernel. If your on stock I would recommend giving Pure Nexus a try and Elemental x also.

I got my pixel xl at the beginning of feb, thru verizon, so far no problems. The pixel xl definitely doesnt get the same reception as my g3 did/does. All i can say is thank god im not having any issues with wifi calling, cuz i now get zero bars at my home. Purenexus is pretty nice, but i saw no gain in reception using it but ymmv. The only other thing is with substratum on PN, regardless which theme i choose they all set the color of links in irc for android to the same color as the background.
Sent from my VK810 4G using Tapatalk

RLPSZ said:
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
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couple of weeks? how come I'm getting a replacement tomorrow and I talked to them sunday Feb 19.

alobear said:
couple of weeks? how come I'm getting a replacement tomorrow and I talked to them sunday Feb 19.
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That's what they had told me. Though I did notice that they shipped it yesterday!

RLPSZ said:
That's what they had told me. Though I did notice that they shipped it yesterday!
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Click to collapse
Guess what? Verizon shipped a regular Pixel instead of an XL! Verizon has been messing up and misleading at every freaking point. This is unacceptable on so many levels. And they charged me for it!

And they no doubt will make it right. Ffs anybody or company if you prefer, can make mistakes, nobodies perfect. But, because verizon is everyones favorite whipping boy any and all oopses are just dogpiled onto. Give just a tiny bit of room for human error, believe me, they undoubtedly will do something else before long to incur everyones anger.
Sent from my VK810 4G using Tapatalk

wyrdtrtle said:
And they no doubt will make it right. Ffs anybody or company if you prefer, can make mistakes, nobodies perfect. But, because verizon is everyones favorite whipping boy any and all oopses are just dogpiled onto. Give just a tiny bit of room for human error, believe me, they undoubtedly will do something else before long to incur everyones anger.
Sent from my VK810 4G using Tapatalk
Click to expand...
Click to collapse
Of course, I understand this is a mistake and human error is normal. But, it can be frustrating for someone after ordering a phone, it taking two months to be delivered with constantly being told different dates and information each time they contact Verizon, being promised a fee being waived by one rep but then being told otherwise by another, and then again being promised it but it not being applied after multiple calls. Then, the same thing occurs with a Daydream View. Then, when the phone finally arrives, it has cellular and battery issues. Then, when a replacement phone is promised, it turns out the be the wrong one. And this is just a summary. I had to speak with Verizon multiple times for different things and the customer service to address these issues was not so great.
To update on this situation, they now tell me I need to wait for this phone to arrive and activate it, in order to return it for a refund and receive the correct replacement without charge. So I still have to wait another couple weeks to enjoy a usable Pixel XL :/

I feel your pain, ordered mine dec 15th, i also kept getting diff shipping dates, was literally on the phone cancelling my order when the shipped e-mail arrived. I didnt have a clue about the vr headset until fedex dropped it off on monday cuz i had not returned their call that previous fri.
I can understand your frustration, and tbh, had forgotten the litany of mishaps you had already gone thru, i just see and read so many gripe fests against them, and most of them are from people that are mad about the locked bootloader and they then blame them for world climate change, dropping birthrates, famine, pestilence and hillary losing. Allbeit, that last one i for one would praise them for, if it were their doing.
Anyhoo, dealing with most any corporation can and often is a PITA, but ill say this, after six years, verizon has not once failed to make it right by me. The wait has rarely been very long, but it has happened.
Hope they fix it for you sooner rather then later.
Sent from my VK810 4G using Tapatalk

I got a QB and a VS Pixel XL in February. No problems at all. I live in a rural area and both my wife and I had Samsung GS4 phones before these. I actually get a little better reception I believe.
The only problem I've run into is Trusted Voice doing its auto-disable thing, but I applied the workaround and haven't had any problems since.
My battery life is really good. I play Pokemon Go with my kids and use my phone as a hot-spot, and I can still get through a full day. Though, if I'm around a charger when the phone hits 50% I just charge it anyway.

JU57US said:
I got a QB and a VS Pixel XL in February. No problems at all. I live in a rural area and both my wife and I had Samsung GS4 phones before these. I actually get a little better reception I believe.
The only problem I've run into is Trusted Voice doing its auto-disable thing, but I applied the workaround and haven't had any problems since.
My battery life is really good. I play Pokemon Go with my kids and use my phone as a hot-spot, and I can still get through a full day. Though, if I'm around a charger when the phone hits 50% I just charge it anyway.
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Click to collapse
That's good to hear! It means I just received a faulty device and the replacement should work fine. I was worried that the new batch may have all come out like this since perhaps Google rushed their production by reducing time for quality checks or something like that.

I still haven't received a replacement :/ Verizon keeps sending a regular Pixel by accident.
Anyways, from the many conversations I've had with them, they eventually admitted that the February XL's have had multiple reports of issues with activation, like mine did.
Did anyone else have activation and cellular issues? If so, how are your phones doing now?

Intermittent Data Timeout

Anyone else experience random mobile data time outs? Not sure what causes them to occur, but it is annoying. Nothing brings the data back, except waiting.
Am I the only person experiencing something like this? I bought this phone 3 days ago through T-Mobile. It was shipped with Oreo preinstalled. Let me know if anyone has experienced this.

I would call Motorola/Lenovo/T-Mobile about the issue. You shouldn't be dropping mobile data like that.

Uzephi said:
I would call Motorola/Lenovo/T-Mobile about the issue. You shouldn't be dropping mobile data like that.
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That's where I was headed. Just wanted to know how much of an issue this is for others.
Going to start with TMo. They got my money first, and still within 14 days.

AarSyl said:
That's where I was headed. Just wanted to know how much of an issue this is for others.
Going to start with TMo. They got my money first, and still within 14 days.
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Let us know what TMobile says about this. I've had this issue a few times as well

Koohara947 said:
Let us know what TMobile says about this. I've had this issue a few times as well
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Click to collapse
They made me do a network reset, and ASSURED me that it will not happen again. Of course, I know better, and I know that this doesn't do crap. Lol.
I'm returning my device for a full refund (I purchased my device through customer care, so no restocking fee). I'm not going to bother with the troubleshooting.
I have also noticed that the problem goes beyond mobile data. It times out of wifi as well. Might be an isolated problem, but I'm not willing to deal with that.

AarSyl said:
They made me do a network reset, and ASSURED me that it will not happen again. Of course, I know better, and I know that this doesn't do crap. Lol.
I'm returning my device for a full refund (I purchased my device through customer care, so no restocking fee). I'm not going to bother with the troubleshooting.
I have also noticed that the problem goes beyond mobile data. It times out of wifi as well. Might be an isolated problem, but I'm not willing to deal with that.
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Click to collapse
Sad to see a community member returning the phone. Thanks for letting me know though! I haven't had it happen to me since so like you said it could be just an isolated problem. All the best!
Cheers,

Yeah, I was beginning to like it. If the phone was a few months old, and took a few drops, I would have tried harder to troubleshoot or get it replaced by Tmobile. However, the phone is 5 days old. I'm not letting the 14 day grace period escape me.

Double post.

Moto z2 force data
Did anyone figure out this data problem?

roberto1923 said:
Did anyone figure out this data problem?
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Mine was a Sim card issue that provided the same predictable behavior on multiple devices. Try getting a new one.

Did all that and replaced phone also data reset t mobile said they tryied everything possible. All stared after Oreo update.

Question Google lately sending out a replacement device only once?

Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options now.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude i had in the chat today said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!

In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...

xflowy said:
Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
Click to expand...
Click to collapse
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.

That's a weird turn of events with that agent

What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.

TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.

Lughnasadh said:
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
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Click to collapse
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
I know right. I buying from Google since the nexus days. And getting a replacement has never been an issue. But there seems to be a change in poilicies.
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.

xflowy said:
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
Click to expand...
Click to collapse
If it is, this is the last Pixel I will buy.

Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.

TonikJDK said:
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
Click to expand...
Click to collapse
Sadly i am not on twitter :/ perhaps someone can take over here?

blackhawk said:
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
Click to expand...
Click to collapse
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.

EtherealRemnant said:
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
Click to expand...
Click to collapse
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.

blackhawk said:
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
Click to expand...
Click to collapse
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.

EtherealRemnant said:
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
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Click to collapse
As Lughnasadh pointed out calling Google back is a good idea. I've literally called some companies over 2 dozen times over the course of a week or two, escalating the case, ask to talk to supervisors, managers, even a VP at Sony.
Trying to get them to do the right thing.
Hammer them until they blink first... it's like playing the slots.
I'm successful almost always but it can take some doing. Once I get started I go to town...*
It's all good though because it's another free course in assertive training. Unfortunately for them I'm already well trained and worse I enjoy it
*attitude adjustment theme music courtesy the Kinks

I think maybe too many scams going on....

Morgrain said:
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
Click to expand...
Click to collapse
actually, from what I heard it was mainly adaptive connect that caused the problem. (Least it was for me and I was on December update, but November did it to). Now I am on January update.

edmondt said:
I think maybe too many scams going on....
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Click to collapse
I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.

bobby janow said:
I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
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Click to collapse
No doubt that may be true, but not all devices are equal (even the same model).
It's a dirty little secret but a common practice for phone manufacturers to substitute smaller chipsets and components during a production run due to parts availability. If it's a chipset it may not be compatible with the original firmware instruction set.
Eventually the manufacturer will modify the firmware to incorporate these off spec components, hopefully. Once they realize there's a problem. Almost always they need to physically examine the device to know if/what was substituted. So yeah they like you to send it in for repair. Fking beta hardware
Samsung is known to do this.
So when others are having issues you never experienced or easily fixed and they can't, don't be so sure it's the user's fault. Especially if there are wide spread reports.

so no one here who got a second replacement device?

xflowy said:
so no one here who got a second replacement device?
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Click to collapse
I'm very sure I remember reading some other members in this section reporting having received second replacement devices. No idea who they were or in which threads you might find their posts, though.