Folks, I recently purchased a month old LG G4 from a guy and its through Verizon, well the guys has been shipped overseas(he is in the service) and I just saw the promotion for the battery, battery cradle and micro sd card and my question is this, I have the phone and of course the IMEI number but I don't have a receipt for the phone, I've contacted LG and they tell me I have to have a copy of the receipt along with IMEI number of phone, can anyone suggest anything that would get me closer to being able to get the receipt for the phone like calling the store where it was purchased or anything like that? I texted the guy and he said he is locked out of his Verizon account so he couldn't get me a copy of receipt.
love the phone though and works great.
thanks in advance.
I doubt you can do anything, you bought in a secondary market.
If you really need a battery just buy it on ebay I seen some go for 20 bucks
Sent from my LG-H811 using Tapatalk
Not 100% sure but I might take mine back due to unresponsiveness. IF I do take it back and get the N6, I'll give you the battery pack. You'll just pay shipping. Again, I'm not too sure. Just send me a pm so I won't forget if I end up doing it
Give me a break... At least wait for the update. It's not nearly bad enough to return the phone
My choice brother. Sorry if that bothers you
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid. Mine was freaking out when I first got it. I suspect it was because the Carrier tech skipped the initial setup and it was freaking out. After a factory reset and finished the setup properly, it has been amazing. I use Nova btw. Supposedly some of the LG Home Launcher widgets were buggy and eating ram and resources that cause lagginess and battery draining.
You can always try to submit for the Free battery and stuff. Worst case is they tell you no. I think you have until July 15th to Submit. Unfortunately you have to have a Receipt of Purchase. So unless you have the original Verizon receipt, you will be SOL.
player911 said:
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid..
Click to expand...
Click to collapse
THIS. Mine was having all kinds of lag and miss-touches (To the point that I kind of wanted to throw it against a wall) so I opted to do a factory reset and now I have literally NO lag at all. Was even able to install the launcher I wanted but could not use prior because of how buggy my G4 was being.
So as stated just do a factory reset and then give the phone a real chance.....You will thank yourself later for it.
folks, again I'm still new to Android, when you say " factory reset" I'm assuming you start from scratch on the phone? if you do this how are you getting your information back again as far as contacts, emails, pictures and so forth?
thanks
player911 said:
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid. Mine was freaking out when I first got it. I suspect it was because the Carrier tech skipped the initial setup and it was freaking out. After a factory reset and finished the setup properly, it has been amazing. I use Nova btw. Supposedly some of the LG Home Launcher widgets were buggy and eating ram and resources that cause lagginess and battery draining.
You can always try to submit for the Free battery and stuff. Worst case is they tell you no. I think you have until July 15th to Submit. Unfortunately you have to have a Receipt of Purchase. So unless you have the original Verizon receipt, you will be SOL.
Click to expand...
Click to collapse
The offer ends tomorrow, June 30th.
rockey95 said:
folks, again I'm still new to Android, when you say " factory reset" I'm assuming you start from scratch on the phone? if you do this how are you getting your information back again as far as contacts, emails, pictures and so forth?
thanks
Click to expand...
Click to collapse
If your contacts are on Gmail, then you won't have any issues. That goes the same for emails.
Pictures and videos must be copied first to either your PC or copy them to Micro SD card. Then you reset your device, and then copy them back. It's quite simple. Let me know if you don't understand and I'll be more than happy to give you a more detailed explanation.
zkyevolved said:
If your contacts are on Gmail, then you won't have any issues. That goes the same for emails.
Pictures and videos must be copied first to either your PC or copy them to Micro SD card. Then you reset your device, and then copy them back. It's quite simple. Let me know if you don't understand and I'll be more than happy to give you a more detailed explanation.
Click to expand...
Click to collapse
For pictures and videos, just like email/contacts store on the cloud, if you've loaded Google Photos and had it auto-upload all your content, it'll always be available as well.
Now, that said, while I'm with the others on holding onto the phone and giving it time, I do realize that the actual return windows for the product are finite. It's a lot harder to sell the device later on your own (not hard, just harder) rather than leverage a return to the store and potential impact of a restocking fee. The restocking fee may be a small price to pay for the piece of mind acquired by getting out of a device you don't want. For that, you're the only one that can make the decision.
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
06stang said:
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
Click to expand...
Click to collapse
LOL! The software on this phone isn't nearly as bad as the Optimus G. At least this is manageable for most (in my case, it's no issues at all really). The Optimus G would turn into a pocket heater due to borked kernel at release.
I can only imagine what some of the crowd in these G4 forums would have done if they had the S2 back when Sammy didn't do their homework and pushed out a release that bricked the devices that took the update before they could pull it....
Th3Bill said:
LOL! The software on this phone isn't nearly as bad as the Optimus G. At least this is manageable for most (in my case, it's no issues at all really). The Optimus G would turn into a pocket heater due to borked kernel at release.
I can only imagine what some of the crowd in these G4 forums would have done if they had the S2 back when Sammy didn't do their homework and pushed out a release that bricked the devices that took the update before they could pull it....
Click to expand...
Click to collapse
I have minor problems. Every once in a while it misses a swipe on the keyboard and even less often I get some minor lag. Other than that it runs very well for me.
06stang said:
I have minor problems. Every once in a while it misses a swipe on the keyboard and even less often I get some minor lag. Other than that it runs very well for me.
Click to expand...
Click to collapse
I can deal with a few tech ticks here and there. I really look for my phone to be spot on with phone, data and it's usage, sms, mms, and camera (biggest thing for me). So far, can't find much to complain about here.
06stang said:
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
Click to expand...
Click to collapse
Never told anyone the G4 wasn't good for anyone. I just said MY phone is having the issues. I don't have lag after the reset but the miss clicks are still there and it's horrible to the point where I have to touch 6 times just to wake the screen and I have to go back and rewrite stuff because it's missing a letter. I myself want a phone without issues out of the box and that's what I thought I was paying for. Again, I'm not saying the phone in general sucks, Im just upset at the first impression I got from it
siloner said:
Never told anyone the G4 wasn't good for anyone. I just said MY phone is having the issues. I don't have lag after the reset but the miss clicks are still there and it's horrible to the point where I have to touch 6 times just to wake the screen and I have to go back and rewrite stuff because it's missing a letter. I myself want a phone without issues out of the box and that's what I thought I was paying for. Again, I'm not saying the phone in general sucks, Im just upset at the first impression I got from it
Click to expand...
Click to collapse
Ouch. I would say you have a lemon. A few people do have legit problems, exchanged and 1000x better.
To factory reset, go into Settings. Security. Wipe device.
Contacts, apps, etc will restore when you first sign in to your google account during initial setup. There are tons of Getting Started guides for Android. If you are new to Android, welcome.
player911 said:
Ouch. I would say you have a lemon. A few people do have legit problems, exchanged and 1000x better.
Click to expand...
Click to collapse
I wouldn't say that's true. I've been following several different forums, apart from XDA, and there are A LOT of people who complain of the knock-on issue. As well as the keyboard issue (with any keyboard). Many people claim that the issue goes away after a reset, but I actually do see a lot of them return saying "I was wrong, and it took 3-4 days for me to notice it again."
I think that there is a bug in the software. If they had found it, it would have been pushed ASAP seeing as it plagues a great many people. They're still working on it... Hopefully they'll fix it soon!
Just sayin'.
http://forum.xda-developers.com/ver.../lg-honor-battery-promotion-adopters-t2885022
Related
I encourage anyone concerned about the availability of the 3 button download mode, or other issues, to comment on the Samsung Facebook page. I already posted a comment and got a response I find somewhat disturbing... maybe there is strength in numbers.
http://www.facebook.com/samsungmobi...omment#!/samsungmobilecanada?v=wall&ref=notif
Make sure he doesn't duck the question. 3 button means that experienced end users can actually fix a bad flash (lol @ Kies) without having to lose their phone for a month (Allgamer is at the 3 week mark now after sending his phone in).
Hopefully they will provide an answer. I have since returned mine back to Future Shop. I've tried 4 other phones hoping to be able to do an exchange, but all of them had 3 button recovery disabled. If they release a fix for this I will buy the phone in an instant.
I saw your post over there...
Exactly what I figured their response would be... I for one am not holding my breath for an update through Samsung to enable 3 button recovery.
They messed though by inexplicably letting some through with it enabled...Makes it hard to justify why some have it and some don't... If anything, expect an update to disable it on the ones that have it enabled!
I hope otherwise, but in all seriousness, the majority of users will likely never have to use recovery and the average user out there is not an xda-developpers member. Yes, Samsung will have to deal with bricks but probably in their mind, they are making it slightly harder to do 'unauthorized' stuff.
Added a comment
I am also not holding my breath...
n0th1ng said:
Hopefully they will provide an answer. I have since returned mine back to Future Shop. I've tried 4 other phones hoping to be able to do an exchange, but all of them had 3 button recovery disabled. If they release a fix for this I will buy the phone in an instant.
Click to expand...
Click to collapse
I'm pretty much in the same boat. No recovery mode, no sale.
xtoad said:
I saw your post over there...
Exactly what I figured their response would be... I for one am not holding my breath for an update through Samsung to enable 3 button recovery.
Click to expand...
Click to collapse
Please add a comment, the more the better!
DarthV said:
I'm pretty much in the same boat. No recovery mode, no sale.
Click to expand...
Click to collapse
Meh, I am not going that far. Recovery mode is a nice to have but it is not going to deprive me of the best phone on the market by miles (there is not a phone that is going to be better than the 3GS for at least 6 months or more, nothing is in the pipeline that comes close)
brunes said:
Please add a comment, the more the better!
Meh, I am not going that far. Recovery mode is a nice to have but it is not going to deprive me of the best phone on the market by miles (there is not a phone that is going to be better than the 3GS for at least 6 months or more, nothing is in the pipeline that comes close)
Click to expand...
Click to collapse
Until you accidentally brick it, then you are paying $60 a month while it goes off to get fixed. Yes, it's awesome hardware, but without 3 button, it's not worth it to me. I'm also stubborn enough to demand a resolution to this issue before forking out the money a 2nd time
I've left a comment of the Facebook page. Let's hope someone hears something. Going back to using my iPhone has killed me.
wow samsung come on your slacking
Samsung Mobile Canada Hi Jason. 3 button download mode is for internal firmware functions and is not recommended to end-users. It’s typically used by technicians to service malfunctioning phones. Modifying the internal firmware on a mobile phone device may void the warranty. What function you are trying to do? Maybe we can help find another way. Feel free to reach out to us at 1-800-SAMSUNG and we'll see how we can help. Thank
sounds like they could fix it but might not if your dumb enough to flash your bell sgs and have the 3 button combo disabled best of luck to you
haha sumsung cant ignore facebook
ive taken back 6 phones 600x6 is 3600 worth of phones lol and they all didnt have recovery so i took them back best buys 100% satisfaction guarantee gotta love it
Smash them boys!
I strongly recommend that you start new fresh posts each time instead of replying into a long one. Multiple posts on the wall are much more visible and potentially effective.
Come one guys, hit them hard (while staying polite obviously)
Posted on the wall.
Good idea will post to wall
Sent from my GT-I9000M using XDA App
done my part
they will hate it, i hope they don't remove it
just for reference the correct link to the wall is
http://www.facebook.com/samsungmobilecanada#!/samsungmobilecanada
DarthV said:
Until you accidentally brick it, then you are paying $60 a month while it goes off to get fixed. Yes, it's awesome hardware, but without 3 button, it's not worth it to me. I'm also stubborn enough to demand a resolution to this issue before forking out the money a 2nd time
Click to expand...
Click to collapse
If I am unlucky enough to brick it (which, despite my rants, is pretty hard to actually do in practice.... as long as you are flashing with a stable laptop it is not going to brick), then I'll get it replaced under warranty. The odds of me flashing it again after Froyo is out are near zero.
See, unlike WinMo, you don't have to re-flash Android to customize it, nearly everything on the phone can be customized in-line. All the stuff Cyogen etc. are doing can be done without flashing the phone, so you don't have to worry about bricking it
I learned from my years with my HTC dev. that re-flashing every few weeks is a huge pain in the butt, and I don't plan on doing that again with this phone.
astralmind said:
I strongly recommend that you start new fresh posts each time instead of replying into a long one. Multiple posts on the wall are much more visible and potentially effective.
Come one guys, hit them hard (while staying polite obviously)
Click to expand...
Click to collapse
Be careful, if you post too many things on the wall, they will just get frustrated and get Facebook to remove all the posts. You can do that with paid Facebook pages like this.
they removed one of my messages
Hey guys, i just got my N7 last thursday and I noticed the sporatic touch issues. Cant click a link until i zoom in quite a bit, scrolling a page stops and starts as i drag my finger across the screen. Its pretty annoying.
I started looking into it and i see lots of people having these problems.
So, is there a definite answer?
Is this a software bug that can potentialy be fixed? Or is this a hardware issue?
I am debating on returning the tablet... Which sucks because other than the touch issues, its been running great.
Thanks guys.
No.
No definitive answer.
And don't expect one from Google/ASUS.
Sfhub has a fix that, if you work through the options, has over an 80% success rate. You'll need to unlock the N7 and follow his instructions exactly.
That leaves the balance of <20% which are most likely hardware.
Your choice. (Maybe) fix it yourself, or keep returning until you get a 'good' one.
Personally, if I still had the option, I'd keep returning it until I got a 'good' one. Let them choke on the defective ones. We're paying them for a working device. Why should we have to fix them?
danvee said:
No.
No definitive answer.
And don't expect one from Google/ASUS.
Sfhub has a fix that, if you work through the options, has over an 80% success rate. You'll need to unlock the N7 and follow his instructions exactly.
That leaves the balance of <20% which are most likely hardware.
Your choice. (Maybe) fix it yourself, or keep returning until you get a 'good' one.
Personally, if I still had the option, I'd keep returning it until I got a 'good' one. Let them choke on the defective ones. We're paying them for a working device. Why should we have to fix them?
Click to expand...
Click to collapse
Yeah its pretty effin' annoying that they are distributing a defective device and don't even aknowledge that there is an issue.
I think ill try the fix first, if that doesnt work, ill revert it back to stock, factory reset and return the damn thing.
Nuar said:
Yeah its pretty effin' annoying that they are distributing a defective device and don't even aknowledge that there is an issue.
I think ill try the fix first, if that doesnt work, ill revert it back to stock, factory reset and return the damn thing.
Click to expand...
Click to collapse
IMO it is ultimately a hardware variance in almost all cases, but in some cases it can be compensated for in software.
Google acknowledged the issue months ago, issued a fix that fixed some units and broke others, but has since crawled back into a cave and have not said another word.
sfhub said:
IMO it is ultimately a hardware variance in almost all cases, but in some cases it can be compensated for in software.
Google acknowledged the issue months ago, issued a fix that fixed some units and broke others, but has since crawled back into a cave and have not said another word.
Click to expand...
Click to collapse
Yep.
Can't wait to see what 'surprises' the Google/ASUS N10 might bring.
Maybe it'll just fail totally out of the box, and they'll blame the user for opening it.....
sfhub said:
IMO it is ultimately a hardware variance in almost all cases, but in some cases it can be compensated for in software.
Google acknowledged the issue months ago, issued a fix that fixed some units and broke others, but has since crawled back into a cave and have not said another word.
Click to expand...
Click to collapse
Yeah, thats what i've gathered from all the posts i've read over the past two days.
Thats why Im willing to try the software side of things first. I figured its worth a shot.
I think it's hardware, the severity depends on your touch firmware (which I suggest you experiment with) and your eye for details. Mine works fine for the most part, sometimes it doesn't realize I lifted my finger off the screen but it's not a deal breaker. I still think it's pretty unacceptable, after years of capacitive touchscreens, I expect them to be flawless by now.
I just got mine today and mine is having issues. I don't know if I should tinker with the software or just send it back. I definitely need to do something about it though, it's an absolute pain for me to use.
The G3 had a monitoring/spying service called "MLT" that kept track of your searches/browsing/etc. Has anyone noticed a similar service on the G5? I haven't yet.
Echoing this question, but hey, was that only on the Sprint version of the G3? If not, you might have better luck moving this to the main LG G5 page rather than the Sprint-specific one.
My brother has had a G3 for quite a while now, and the only thing he complained about was the Sprint Connection Optimizer, it appears that it uses data for something (who knows what) and also limits your connectivity options at times. He's managed to sandbox it without rooting his phone but I'm not sure how.
I'm getting the G5 tomorrow, and I'll report back anything I find, but I would at least expect the Sprint Connection Optimizer to still be doing it's same crap.
backspace119 said:
My brother has had a G3 for quite a while now, and the only thing he complained about was the Sprint Connection Optimizer, it appears that it uses data for something (who knows what) and also limits your connectivity options at times. He's managed to sandbox it without rooting his phone but I'm not sure how.
I'm getting the G5 tomorrow, and I'll report back anything I find, but I would at least expect the Sprint Connection Optimizer to still be doing it's same crap.
Click to expand...
Click to collapse
G5 doesn't have connections optimizer.
sent from my g5
joeyhdownsouth said:
G5 doesn't have connections optimizer.
sent from my g5
Click to expand...
Click to collapse
Sweet, Sprint actually didn't honor the deal they offered me over the phone so it looks like it will be another month before I have the G5, but it's good to know that it doesn't have that.
backspace119 said:
Sweet, Sprint actually didn't honor the deal they offered me over the phone so it looks like it will be another month before I have the G5, but it's good to know that it doesn't have that.
Click to expand...
Click to collapse
In case you haven't gotten it, yet, the G5 is available at Best Buy for $120 (installment plan of $5/month, but you can pay off without penalty and own the phone right away). See the deal here.
Slickdeals thread here.
I ordered two online Friday evening and picked them up at my local Best Buy on Saturday. They each come with an accessory bundle that includes an extra battery and cradle. Also, TMO and others are accepting the G5 at full trade for S7 and iPhone 7.
JMak00 said:
In case you haven't gotten it, yet, the G5 is available at Best Buy for $120 (installment plan of $5/month, but you can pay off without penalty and own the phone right away). See the deal here.
Slickdeals thread here.
I ordered two online Friday evening and picked them up at my local Best Buy on Saturday. They each come with an accessory bundle that includes an extra battery and cradle. Also, TMO and others are accepting the G5 at full trade for S7 and iPhone 7.
Click to expand...
Click to collapse
Oh I got it back when I said I would, it is by far the worst phone I've ever had and I'm not likely to buy an LG device ever again. At this point I'm considering breaking my contract with sprint just to get a different phone somewhere else.
backspace119 said:
Oh I got it back when I said I would, it is by far the worst phone I've ever had and I'm not likely to buy an LG device ever again. At this point I'm considering breaking my contract with sprint just to get a different phone somewhere else.
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Click to collapse
Sorry to hear about that...I've had it for 2 days and seems fine now, but we'll see. I'm kinda counting on the hardware and gps failure to warranty out to a G6 later this year, lols.
What, specifically, did you not like about the G5?
JMak00 said:
Sorry to hear about that...I've had it for 2 days and seems fine now, but we'll see. I'm kinda counting on the hardware and gps failure to warranty out to a G6 later this year, lols.
What, specifically, did you not like about the G5?
Click to expand...
Click to collapse
Wait, have other people started having issues with the GPS? When it first failed for me I couldn't find anything on it. It also randomly doesn't send texts, loses internet connection on wifi and cellular, crashes, won't recognize my finger print, and gets very hot and the battery is already on its way out.
All in all horrible phone, if the GPS is something I can warranty I will, I hadn't hoping that a root would be out soon and that would fix everything, but so far no root either.
backspace119 said:
Wait, have other people started having issues with the GPS? When it first failed for me I couldn't find anything on it. It also randomly doesn't send texts, loses internet connection on wifi and cellular, crashes, won't recognize my finger print, and gets very hot and the battery is already on its way out.
All in all horrible phone, if the GPS is something I can warranty I will, I hadn't hoping that a root would be out soon and that would fix everything, but so far no root either.
Click to expand...
Click to collapse
I don't know if the GPS is a warranty issue or not as of yet. But you can certainly contact Sprint and/or LG about it. Apparently, uninstalling and reinstalling the battery loosens the GPS antenna....vids all over youtube on how to fix it if you want the hassle.
JMak00 said:
I don't know if the GPS is a warranty issue or not as of yet. But you can certainly contact Sprint and/or LG about it. Apparently, uninstalling and reinstalling the battery loosens the GPS antenna....vids all over youtube on how to fix it if you want the hassle.
Click to expand...
Click to collapse
Just tried the fix, still isn't working correctly. I forgot to add that the camera glass spontaneously shattered one day, I've replaced it since then, but still, something to think about with this phone.
For those who received their XLs in February after the delay (who ordered in November/December), have you been experiencing issues? I had trouble activating the phone and ever since, my cellular connection has been spotty. Even when it says its connected, texts and calls sometimes fail to go through or drop. Despite the reviews, I have experienced some lag and freezes. And my battery life definitely does not last a day (I have to charge it twice a day for moderate to light use with 2 hours screen on time). I wonder if this is common with the new batch of XLs that were shipped out or if, I hope, I just received a faulty device.
Try flashing the new Feb factory image, it will wipe all data and be a complete factory reset. Try that it will most likely fix any issue or issues.
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
RLPSZ said:
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
Click to expand...
Click to collapse
Go to the link below and follow googles instructions. Pick the feb image that is in the Marlin section and listed for Verizon and most others, unless your on rogers which the other is supposed to be for rogers which is in Canada.
https://developers.google.com/android/images?hl=en
Is you're phone from vzw or directly from Google.
RLPSZ said:
I'm completely stock (locked and unrooted) and have done a couple factory resets. I'm on the latest build. Would it still help? If so, how do I do it?
Click to expand...
Click to collapse
Oh sorry about that I looked past the part where you listed your stock and locked. Since your all factory I would call verizon and let them troubleshoot it, or if you bought through the google play store contact google cs about it, because you cant flash factory images with a locked bootloader.
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
RLPSZ said:
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
Click to expand...
Click to collapse
No problem here. Got mine last week.
Picked up mine from a corporate Verizon store a week ago and my cell connection is garbage. No service 30% of the time for no reason. Not to mention, the wifi calling keeps disabling itself. I going to try a factory wipe and reflash a Google image to see if that helps.
mycomputerisjunk said:
Picked up mine from a corporate Verizon store a week ago and my cell connection is garbage. No service 30% of the time for no reason. Not to mention, the wifi calling keeps disabling itself. I going to try a factory wipe and reflash a Google image to see if that helps.
Click to expand...
Click to collapse
Are you running a custom rom or stock ? Honestly I get better signal and performance running the rom Pure Nexus and the Elemental x kernel. If your on stock I would recommend giving Pure Nexus a try and Elemental x also.
I got my pixel xl at the beginning of feb, thru verizon, so far no problems. The pixel xl definitely doesnt get the same reception as my g3 did/does. All i can say is thank god im not having any issues with wifi calling, cuz i now get zero bars at my home. Purenexus is pretty nice, but i saw no gain in reception using it but ymmv. The only other thing is with substratum on PN, regardless which theme i choose they all set the color of links in irc for android to the same color as the background.
Sent from my VK810 4G using Tapatalk
RLPSZ said:
Thanks for the replies! I bought it directly through Verizon and they will be sending out a replacement (in a couple weeks tho :/). I'm just wondering if anyone else with a February-delivered XL has been dealing with these issues.
Click to expand...
Click to collapse
couple of weeks? how come I'm getting a replacement tomorrow and I talked to them sunday Feb 19.
alobear said:
couple of weeks? how come I'm getting a replacement tomorrow and I talked to them sunday Feb 19.
Click to expand...
Click to collapse
That's what they had told me. Though I did notice that they shipped it yesterday!
RLPSZ said:
That's what they had told me. Though I did notice that they shipped it yesterday!
Click to expand...
Click to collapse
Guess what? Verizon shipped a regular Pixel instead of an XL! Verizon has been messing up and misleading at every freaking point. This is unacceptable on so many levels. And they charged me for it!
And they no doubt will make it right. Ffs anybody or company if you prefer, can make mistakes, nobodies perfect. But, because verizon is everyones favorite whipping boy any and all oopses are just dogpiled onto. Give just a tiny bit of room for human error, believe me, they undoubtedly will do something else before long to incur everyones anger.
Sent from my VK810 4G using Tapatalk
wyrdtrtle said:
And they no doubt will make it right. Ffs anybody or company if you prefer, can make mistakes, nobodies perfect. But, because verizon is everyones favorite whipping boy any and all oopses are just dogpiled onto. Give just a tiny bit of room for human error, believe me, they undoubtedly will do something else before long to incur everyones anger.
Sent from my VK810 4G using Tapatalk
Click to expand...
Click to collapse
Of course, I understand this is a mistake and human error is normal. But, it can be frustrating for someone after ordering a phone, it taking two months to be delivered with constantly being told different dates and information each time they contact Verizon, being promised a fee being waived by one rep but then being told otherwise by another, and then again being promised it but it not being applied after multiple calls. Then, the same thing occurs with a Daydream View. Then, when the phone finally arrives, it has cellular and battery issues. Then, when a replacement phone is promised, it turns out the be the wrong one. And this is just a summary. I had to speak with Verizon multiple times for different things and the customer service to address these issues was not so great.
To update on this situation, they now tell me I need to wait for this phone to arrive and activate it, in order to return it for a refund and receive the correct replacement without charge. So I still have to wait another couple weeks to enjoy a usable Pixel XL :/
I feel your pain, ordered mine dec 15th, i also kept getting diff shipping dates, was literally on the phone cancelling my order when the shipped e-mail arrived. I didnt have a clue about the vr headset until fedex dropped it off on monday cuz i had not returned their call that previous fri.
I can understand your frustration, and tbh, had forgotten the litany of mishaps you had already gone thru, i just see and read so many gripe fests against them, and most of them are from people that are mad about the locked bootloader and they then blame them for world climate change, dropping birthrates, famine, pestilence and hillary losing. Allbeit, that last one i for one would praise them for, if it were their doing.
Anyhoo, dealing with most any corporation can and often is a PITA, but ill say this, after six years, verizon has not once failed to make it right by me. The wait has rarely been very long, but it has happened.
Hope they fix it for you sooner rather then later.
Sent from my VK810 4G using Tapatalk
I got a QB and a VS Pixel XL in February. No problems at all. I live in a rural area and both my wife and I had Samsung GS4 phones before these. I actually get a little better reception I believe.
The only problem I've run into is Trusted Voice doing its auto-disable thing, but I applied the workaround and haven't had any problems since.
My battery life is really good. I play Pokemon Go with my kids and use my phone as a hot-spot, and I can still get through a full day. Though, if I'm around a charger when the phone hits 50% I just charge it anyway.
JU57US said:
I got a QB and a VS Pixel XL in February. No problems at all. I live in a rural area and both my wife and I had Samsung GS4 phones before these. I actually get a little better reception I believe.
The only problem I've run into is Trusted Voice doing its auto-disable thing, but I applied the workaround and haven't had any problems since.
My battery life is really good. I play Pokemon Go with my kids and use my phone as a hot-spot, and I can still get through a full day. Though, if I'm around a charger when the phone hits 50% I just charge it anyway.
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Click to collapse
That's good to hear! It means I just received a faulty device and the replacement should work fine. I was worried that the new batch may have all come out like this since perhaps Google rushed their production by reducing time for quality checks or something like that.
I still haven't received a replacement :/ Verizon keeps sending a regular Pixel by accident.
Anyways, from the many conversations I've had with them, they eventually admitted that the February XL's have had multiple reports of issues with activation, like mine did.
Did anyone else have activation and cellular issues? If so, how are your phones doing now?
Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options now.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude i had in the chat today said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
xflowy said:
Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
Click to expand...
Click to collapse
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
That's a weird turn of events with that agent
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
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Click to collapse
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
Lughnasadh said:
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
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Click to collapse
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
I know right. I buying from Google since the nexus days. And getting a replacement has never been an issue. But there seems to be a change in poilicies.
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
xflowy said:
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
Click to expand...
Click to collapse
If it is, this is the last Pixel I will buy.
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
TonikJDK said:
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
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Click to collapse
Sadly i am not on twitter :/ perhaps someone can take over here?
blackhawk said:
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
Click to expand...
Click to collapse
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
EtherealRemnant said:
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
Click to expand...
Click to collapse
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
blackhawk said:
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
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Click to collapse
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
EtherealRemnant said:
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
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Click to collapse
As Lughnasadh pointed out calling Google back is a good idea. I've literally called some companies over 2 dozen times over the course of a week or two, escalating the case, ask to talk to supervisors, managers, even a VP at Sony.
Trying to get them to do the right thing.
Hammer them until they blink first... it's like playing the slots.
I'm successful almost always but it can take some doing. Once I get started I go to town...*
It's all good though because it's another free course in assertive training. Unfortunately for them I'm already well trained and worse I enjoy it
*attitude adjustment theme music courtesy the Kinks
I think maybe too many scams going on....
Morgrain said:
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
Click to expand...
Click to collapse
actually, from what I heard it was mainly adaptive connect that caused the problem. (Least it was for me and I was on December update, but November did it to). Now I am on January update.
edmondt said:
I think maybe too many scams going on....
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Click to collapse
I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
bobby janow said:
I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
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Click to collapse
No doubt that may be true, but not all devices are equal (even the same model).
It's a dirty little secret but a common practice for phone manufacturers to substitute smaller chipsets and components during a production run due to parts availability. If it's a chipset it may not be compatible with the original firmware instruction set.
Eventually the manufacturer will modify the firmware to incorporate these off spec components, hopefully. Once they realize there's a problem. Almost always they need to physically examine the device to know if/what was substituted. So yeah they like you to send it in for repair. Fking beta hardware
Samsung is known to do this.
So when others are having issues you never experienced or easily fixed and they can't, don't be so sure it's the user's fault. Especially if there are wide spread reports.
so no one here who got a second replacement device?
xflowy said:
so no one here who got a second replacement device?
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I'm very sure I remember reading some other members in this section reporting having received second replacement devices. No idea who they were or in which threads you might find their posts, though.