Related
I encourage anyone concerned about the availability of the 3 button download mode, or other issues, to comment on the Samsung Facebook page. I already posted a comment and got a response I find somewhat disturbing... maybe there is strength in numbers.
http://www.facebook.com/samsungmobi...omment#!/samsungmobilecanada?v=wall&ref=notif
Make sure he doesn't duck the question. 3 button means that experienced end users can actually fix a bad flash (lol @ Kies) without having to lose their phone for a month (Allgamer is at the 3 week mark now after sending his phone in).
Hopefully they will provide an answer. I have since returned mine back to Future Shop. I've tried 4 other phones hoping to be able to do an exchange, but all of them had 3 button recovery disabled. If they release a fix for this I will buy the phone in an instant.
I saw your post over there...
Exactly what I figured their response would be... I for one am not holding my breath for an update through Samsung to enable 3 button recovery.
They messed though by inexplicably letting some through with it enabled...Makes it hard to justify why some have it and some don't... If anything, expect an update to disable it on the ones that have it enabled!
I hope otherwise, but in all seriousness, the majority of users will likely never have to use recovery and the average user out there is not an xda-developpers member. Yes, Samsung will have to deal with bricks but probably in their mind, they are making it slightly harder to do 'unauthorized' stuff.
Added a comment
I am also not holding my breath...
n0th1ng said:
Hopefully they will provide an answer. I have since returned mine back to Future Shop. I've tried 4 other phones hoping to be able to do an exchange, but all of them had 3 button recovery disabled. If they release a fix for this I will buy the phone in an instant.
Click to expand...
Click to collapse
I'm pretty much in the same boat. No recovery mode, no sale.
xtoad said:
I saw your post over there...
Exactly what I figured their response would be... I for one am not holding my breath for an update through Samsung to enable 3 button recovery.
Click to expand...
Click to collapse
Please add a comment, the more the better!
DarthV said:
I'm pretty much in the same boat. No recovery mode, no sale.
Click to expand...
Click to collapse
Meh, I am not going that far. Recovery mode is a nice to have but it is not going to deprive me of the best phone on the market by miles (there is not a phone that is going to be better than the 3GS for at least 6 months or more, nothing is in the pipeline that comes close)
brunes said:
Please add a comment, the more the better!
Meh, I am not going that far. Recovery mode is a nice to have but it is not going to deprive me of the best phone on the market by miles (there is not a phone that is going to be better than the 3GS for at least 6 months or more, nothing is in the pipeline that comes close)
Click to expand...
Click to collapse
Until you accidentally brick it, then you are paying $60 a month while it goes off to get fixed. Yes, it's awesome hardware, but without 3 button, it's not worth it to me. I'm also stubborn enough to demand a resolution to this issue before forking out the money a 2nd time
I've left a comment of the Facebook page. Let's hope someone hears something. Going back to using my iPhone has killed me.
wow samsung come on your slacking
Samsung Mobile Canada Hi Jason. 3 button download mode is for internal firmware functions and is not recommended to end-users. It’s typically used by technicians to service malfunctioning phones. Modifying the internal firmware on a mobile phone device may void the warranty. What function you are trying to do? Maybe we can help find another way. Feel free to reach out to us at 1-800-SAMSUNG and we'll see how we can help. Thank
sounds like they could fix it but might not if your dumb enough to flash your bell sgs and have the 3 button combo disabled best of luck to you
haha sumsung cant ignore facebook
ive taken back 6 phones 600x6 is 3600 worth of phones lol and they all didnt have recovery so i took them back best buys 100% satisfaction guarantee gotta love it
Smash them boys!
I strongly recommend that you start new fresh posts each time instead of replying into a long one. Multiple posts on the wall are much more visible and potentially effective.
Come one guys, hit them hard (while staying polite obviously)
Posted on the wall.
Good idea will post to wall
Sent from my GT-I9000M using XDA App
done my part
they will hate it, i hope they don't remove it
just for reference the correct link to the wall is
http://www.facebook.com/samsungmobilecanada#!/samsungmobilecanada
DarthV said:
Until you accidentally brick it, then you are paying $60 a month while it goes off to get fixed. Yes, it's awesome hardware, but without 3 button, it's not worth it to me. I'm also stubborn enough to demand a resolution to this issue before forking out the money a 2nd time
Click to expand...
Click to collapse
If I am unlucky enough to brick it (which, despite my rants, is pretty hard to actually do in practice.... as long as you are flashing with a stable laptop it is not going to brick), then I'll get it replaced under warranty. The odds of me flashing it again after Froyo is out are near zero.
See, unlike WinMo, you don't have to re-flash Android to customize it, nearly everything on the phone can be customized in-line. All the stuff Cyogen etc. are doing can be done without flashing the phone, so you don't have to worry about bricking it
I learned from my years with my HTC dev. that re-flashing every few weeks is a huge pain in the butt, and I don't plan on doing that again with this phone.
astralmind said:
I strongly recommend that you start new fresh posts each time instead of replying into a long one. Multiple posts on the wall are much more visible and potentially effective.
Come one guys, hit them hard (while staying polite obviously)
Click to expand...
Click to collapse
Be careful, if you post too many things on the wall, they will just get frustrated and get Facebook to remove all the posts. You can do that with paid Facebook pages like this.
they removed one of my messages
Hi all,
I got my One X a few weeks ago, very soon after launch (O2). Initially I was very happy with my purchase but now I'm left extremely frustrated with this handset and regretting buying it - screen flicker, dropped calls, lots of little bugs, and now... The camera won't work!
I've been using it quite a bit since I bought it, but yesterday I was using it (no settings changed) and each time I took a picture there was either corruption in the image or a blank image with an exclamation mark icon instead of the picture. This now seems to happen almost every time I try to take a shot - I've done the following in an attempt to rectify:
1. Reboot handset
2. Ensured no other apps are running prior to using camera
3. Reset camera settings to default
4. Ensured phone was fully charged
5. Ensured I have enough free storage space (~22GB free)
I'm not going to perform a factory reset because I'm not convinced it's going to help anything AND I shouldn't really have to do that! I haven't got time to completely reconfigure my phone.
Still, I'm unable to take a photo and this is *really* annoying me! A premium handset with issues all over the place... Unacceptable!
Now I'm left thinking I'm going to go back to O2 and demand replacement with a SGS3, because by the looks of things HTC haven't actually fixed most of the bugs we're all experiencing.
Such a shame - had so much potential and a genuinely amazing device to pick up and use in many ways, but it's quite frankly not fit for purpose if I can't make reliable calls, take pictures or use the screen without serious flickering.
Has anyone else experienced these camera issues I described above?
Apologies for the tl;dr, just a very frustrated HOX owner.
So because you got a faulty phone all the others out there are not fit for purpose?
OK got ya that seems fair
There's something wrong with your particular phone, just get it replaced. The vast majority of people have no flaws whatsoever.
Lol... They won't offer a refund until you do a factory reset. I guarantee a factory reset will fix the problem. Stop having a cry are you 12 or something.
Sent from my HTC One X using Tapatalk 2
nikorette said:
Lol... They won't offer a refund until you do a factory reset. I guarantee a factory reset will fix the problem. Stop having a cry are you 12 or something.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Oh the irony of a childish response like that. That's how keyboard warriors really show their age.
For the record no, I'm significantly older and understandably annoyed by the poor quality of a ~£500 handset that I worked hard to pay for.
And as for the vast majority of people having no flaws - really?! I don't believe that for a second - by the looks of most of the boards a high proportion of HOX handsets have issues.
So yeah, I'm quite understandably frustrated - didn't realise how defensive this forum is lol
adamsharif said:
And as for the vast majority of people having no flaws - really?! I don't believe that for a second - by the looks of most of the boards a high proportion of HOX handsets have issues.
Click to expand...
Click to collapse
Yes really. It'd be incredibly foolish to assume that XDA users are representative of the majority of phone users and even more foolish to assume that people who have flawless phones will be just as vociferous as those with flawed phones.
So yeah, I'm quite understandably frustrated - didn't realise how defensive this forum is lol
Click to expand...
Click to collapse
Why don't you try and reflash your phone with a RUU or return it for replacement?
Well that's what I've done - just booked it in with O2 so will see what happens.
Still interested to know whether anyone has had this camera issue though?
adamsharif said:
Oh the irony of a childish response like that. That's how keyboard warriors really show their age.
For the record no, I'm significantly older and understandably annoyed by the poor quality of a ~£500 handset that I worked hard to pay for.
And as for the vast majority of people having no flaws - really?! I don't believe that for a second - by the looks of most of the boards a high proportion of HOX handsets have issues.
So yeah, I'm quite understandably frustrated - didn't realise how defensive this forum is lol
Click to expand...
Click to collapse
No just no. A high proportion of XDA USERS' HOX's have problems. Maybe because most have noticed a problem and have done a google search to find xda as one of the first links. They sign up and vote/make a topic about their problem, now to you and the rest of us it looks like most of the handsets are suffering from some sort of problem.
Most take this on board without looking at the big picture, those normal run of the mill users that don't have any use for xda, don't post about problems because they don't have any.
Stop being so closed minded xda is not the be all and end all of android. There are users out there that have never herd of xda or even ics.
It's pointless complaining here with such an aggressive attitude just do the factory reset and be done with it atleast if you do it now you'll be able to backup your apps via abd/fastboot.
IMHO your just childish, you need to suck it up and stop being such a girl.
Sent from my HTC One X using Tapatalk 2
nikorette said:
No just no. A high proportion of XDA USERS' HOX's have problems. Maybe because most have noticed a problem and have done a google search to find xda as one of the first links. They sign up and vote/make a topic about their problem, now to you and the rest of us it looks like most of the handsets are suffering from some sort of problem.
Most take this on board without looking at the big picture, those normal run of the mill users that don't have any use for xda, don't post about problems because they don't have any.
Stop being so closed minded xda is not the be all and end all of android. There are users out there that have never herd of xda or even ics.
It's pointless complaining here with such an aggressive attitude just do the factory reset and be done with it atleast if you do it now you'll be able to backup your apps via abd/fastboot.
IMHO your just childish, you need to suck it up and stop being such a girl.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Right, so how about the fact that I've actually read a variety of other forums including some of the operators' own too? You have ASSUMED that I have only looked at XDA.
Aggressive?! Childish?! I think you're reading into things too much here... What part of "man pays relatively large sum for device and is disappointed by its many flaws" do you not get?
Anyway, this is boring me; I guess I'll never know if anyone else actually has the same camera issues...
Lol you still don't get it. Some people just do not know about forums. Unless you get a number from HTC that states how many returns per device made. Nobody, not you or me will know. Not reading anything other than what's on my screen. I'm defensive, by logic you're aggressive.
I guess you won't. Everyone else just ran a factory reset instead of crying about it.
Anyway like most of the threads on here its no longer about the op's post and more about the ego of the people posting. I'll admit I am at fault sorry if I derailed your thread..
Sent from my HTC One X using Tapatalk 2
Did u updated to 1.28? In 1.26 some pics cannot be processed,this has been solved completely in .1.28
Sent from my HTC One X using XDA
Adamsharif;
You do seem to have a phone that, under UK law does not appear to be fit for the purpose for which it is intended, regardless of the warranty obligations of HTC.
In reality, you should back everything up and factory reset the phone, if only to rule out any problems which could be solved, by doing this. If then, the phone does not work, you are well within your rights to demand a refund or a replacement.
If you're not willing to do a simple reset to fix potential issue, HTC and the users here are definitely not going to be willing to help you out. We can't reset the phone for you, but you still want to fix it by using and looking at the phone until it behaves itself.
adamsharif said:
Right, so how about the fact that I've actually read a variety of other forums including some of the operators' own too? You have ASSUMED that I have only looked at XDA.
Aggressive?! Childish?! I think you're reading into things too much here... What part of "man pays relatively large sum for device and is disappointed by its many flaws" do you not get?
Anyway, this is boring me; I guess I'll never know if anyone else actually has the same camera issues...
Click to expand...
Click to collapse
Here you go, proof that the majority of XDA members have no issues whatsoever with their device.
http://forum.xda-developers.com/showthread.php?t=1585082
Of course, people with no problems don't post much on forums, so the actual, real-world results of such a poll would be MUCH more one-sided.
As for your camera problem, many people have suggested fixes; Factory Reset, re-flashing RUU and, if all else fails, return the device and get a refund/replacement.
People seem to think their £500 device is going to be perfect. Don't get me wrong, It SHOULD be perfect, but no device is ever going to be. The HTC One X issues are also relatively minor compared to some devices that came before it.
kannanX10 said:
Did u updated to 1.28? In 1.26 some pics cannot be processed,this has been solved completely in .1.28
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Exactly. There's an old thread about this issue. Fixed with 1.28
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Ok, I guess I shouldn't have been so stubborn - currently backing up the device and will do a factory reset.
The backlight issue, however, is the one I'm returning for - the thing I find strange about both that and the camera issue is that they suddenly appear which really makes me feel that there are hardware issues in the first batch.
Lesson learned - don't buy a handset as soon as it comes out!
Personally I feel that mobile manufacturers need to undertake better testing and not rush their products to market - if you look at many of the recent handsets from Apple, Samsung, HTC there have been a lot of silly issues which have damaged reputations.
If I can have a HOX with working camera, backlight and calling it will be the perfect device!
You don't want to change your phone and yet you can't live with the problems. What do you want? Just ranting? Got it.
Sent from my HTC One X using XDA
ALL THE CORRUPTION ISSUES EXCEPT FLICKER are solved by firmware 1.29
My new hox was updated to 1.29 two days after I bought it, I never encountered the said issues, also flicker is related to overheat on 1.29 the phone temperature is a lot better
you regret buying the most praised and critically acclaimed android phone lol
I think we're being a little harsh on adamsharif, I love my HOX but its not without it's flaws and some of the 1.26 bugs were just messy...the phone shouldn't have been released with this firmware...it was rushed but I can understand why with the SG3 looming!
Unfortunately the average user turns to a forum when he / she has issues, the average user doesn't sign up to XDA to just say how happy they are, some do, just not your average joe, so it all looks like doom & gloom!
£500 is a lot of money, should we have to factory reset it after a few days / weeks? Should we not expect a near perfect product considering the money spent....I don't know....android isnt a perfect OS so I think the arsehole answer is get an iPhone!? I think in 3 months time we'll all be happier and mostly problem free!
Sent from my HTC One X using XDA
Guys please stop the pointless comments.
Back on topic. I suggest you try a third party camera app from market and see if that works. If it works, i too believe that hard reset will solve the problem. Also, don't underestimate hard reset. It usually solves most unknown issues
About 10 days ago I decided to upgrade my 2012 Nexus 7 to a 2013 model, as I felt the deal on offer was too good to refuse, and there was plenty of life in the tablet yet.
Having kept a close eye on the forums, I was all too aware of the numerous reported display issues, but naïvely hoped that these were no longer such an issue - and that subtle revisions over time would have all but eliminated them.
Initially I thought I was fine, but when setting up Nova Launcher, I did notice on several occasions that a long-press on desktop icons failed to register, and I had to try repeatedly before eventually being able to do such things as rename folders.
Everything else seemed fine, and the display looked good, but I decided to use the “Display Tester” app to double check a few things. Multi-touch seemed fine - 10 touches registered without problem, but the Gamma test screen sent the device crazy - with phantom touches all over the place.
So I read a little more and confirmed others had seen both these issues, but at the end of the day if they only happen rarely, or when displaying some very specific images on screen, should I really worry?
I thought I’d see how it goes, but now I’m finding other subtle issues too. Playing Real Racing 3 for example, where you’ll spend most of your time with the thumb on-screen accelerating, every other race or so the touch de-registers, and you have to lift your thumb off and push it down again to keep the car going... Now I know this never happened on my 2012 Nexus, and it ruins the game play as you invariably don’t notice until other cars start overtaking!
So my question is, is this normal? Were the original issues ever resolved satisfactorily, or do you just live with these issues? I love the tablet otherwise, and would take it back today if I felt confident I’d get a better one, but it concerns me that the one I have may actually be quite “normal” and I may end up with one that’s even worse. It may be fine 95% of the time, but that 5% is really spoiling the experience.
Before returning the device I was considering trying sfhub's fix... Do you think it's likely to help such issues?
Your thoughts on the matter would be greatly appreciated.
Honestly, I think that any issue with a Nexus 7 is to be somewhat expected. My nexus 7 2013 had that fault for about a month when I got it, but I think it slowly went away after about 6 months. Now the only issue with my device is one speck of duct under the screen (which I can live with). But to be honest, it is very subjective. I am pretty sure that the fixes never fix the problem for very long, so you may have to wait this one out. If you play games a lot and this affects you, then return it and replace it. I hope this somehow helps you, I know how annoying it can be to have a faulty device!
I never had any of those issues and bought 2 used off of eBay, one for me and one for my wife. I even broke the screen on one and replaced it myself. And I've never done it before. So I would not say those issues are normal. I think that people who's nexus' work fine don't post about it as much as those with issues. Just my opinion.
Thanks for the feedback... I'm in two minds. On the one hand I have a near perfect device, but on the other it can frustrating, and it shouldn't be (i.e. it's a brand new device - not a refurb. unit). The danger with procrastinating is that as these are nearing the end of their life as "current" products, if I leave it too long I'll have no choice but to send it back to the manufacture, as I won't just be able to switch it in store. I'd be even less confident about a resolution then - especially as the symptoms are relatively rare and specific.
You're quite right though, that people without issues are less likely to shout about it than people with them - so the level of responses also tend to suggest that this isn't "normal" or expected... I feel an exchange may be in order. Worst case, I get one that's not as good - but I'll always have the option to return it.
If its brand new and under warranty, definitely exchange it.
You can also try this. A customer paying good money shouldn't have to, but it can be easier than going through exchanging. TS10 worked great for mine, making touches sensitive like on my first-gen N7.
http://forum.xda-developers.com/showthread.php?t=2428133
Thanks for the feedback - I exchanged it on Friday for another. Was anticipating I might end up with a slightly newer, perhaps subtly revised unit, but ended up with one from an even older batch - July 2013 as opposed to September 2013.
Never mind the age though, this one's definitely better. No lost touches, and altogether more reliable. :good:
Folks, I recently purchased a month old LG G4 from a guy and its through Verizon, well the guys has been shipped overseas(he is in the service) and I just saw the promotion for the battery, battery cradle and micro sd card and my question is this, I have the phone and of course the IMEI number but I don't have a receipt for the phone, I've contacted LG and they tell me I have to have a copy of the receipt along with IMEI number of phone, can anyone suggest anything that would get me closer to being able to get the receipt for the phone like calling the store where it was purchased or anything like that? I texted the guy and he said he is locked out of his Verizon account so he couldn't get me a copy of receipt.
love the phone though and works great.
thanks in advance.
I doubt you can do anything, you bought in a secondary market.
If you really need a battery just buy it on ebay I seen some go for 20 bucks
Sent from my LG-H811 using Tapatalk
Not 100% sure but I might take mine back due to unresponsiveness. IF I do take it back and get the N6, I'll give you the battery pack. You'll just pay shipping. Again, I'm not too sure. Just send me a pm so I won't forget if I end up doing it
Give me a break... At least wait for the update. It's not nearly bad enough to return the phone
My choice brother. Sorry if that bothers you
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid. Mine was freaking out when I first got it. I suspect it was because the Carrier tech skipped the initial setup and it was freaking out. After a factory reset and finished the setup properly, it has been amazing. I use Nova btw. Supposedly some of the LG Home Launcher widgets were buggy and eating ram and resources that cause lagginess and battery draining.
You can always try to submit for the Free battery and stuff. Worst case is they tell you no. I think you have until July 15th to Submit. Unfortunately you have to have a Receipt of Purchase. So unless you have the original Verizon receipt, you will be SOL.
player911 said:
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid..
Click to expand...
Click to collapse
THIS. Mine was having all kinds of lag and miss-touches (To the point that I kind of wanted to throw it against a wall) so I opted to do a factory reset and now I have literally NO lag at all. Was even able to install the launcher I wanted but could not use prior because of how buggy my G4 was being.
So as stated just do a factory reset and then give the phone a real chance.....You will thank yourself later for it.
folks, again I'm still new to Android, when you say " factory reset" I'm assuming you start from scratch on the phone? if you do this how are you getting your information back again as far as contacts, emails, pictures and so forth?
thanks
player911 said:
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid. Mine was freaking out when I first got it. I suspect it was because the Carrier tech skipped the initial setup and it was freaking out. After a factory reset and finished the setup properly, it has been amazing. I use Nova btw. Supposedly some of the LG Home Launcher widgets were buggy and eating ram and resources that cause lagginess and battery draining.
You can always try to submit for the Free battery and stuff. Worst case is they tell you no. I think you have until July 15th to Submit. Unfortunately you have to have a Receipt of Purchase. So unless you have the original Verizon receipt, you will be SOL.
Click to expand...
Click to collapse
The offer ends tomorrow, June 30th.
rockey95 said:
folks, again I'm still new to Android, when you say " factory reset" I'm assuming you start from scratch on the phone? if you do this how are you getting your information back again as far as contacts, emails, pictures and so forth?
thanks
Click to expand...
Click to collapse
If your contacts are on Gmail, then you won't have any issues. That goes the same for emails.
Pictures and videos must be copied first to either your PC or copy them to Micro SD card. Then you reset your device, and then copy them back. It's quite simple. Let me know if you don't understand and I'll be more than happy to give you a more detailed explanation.
zkyevolved said:
If your contacts are on Gmail, then you won't have any issues. That goes the same for emails.
Pictures and videos must be copied first to either your PC or copy them to Micro SD card. Then you reset your device, and then copy them back. It's quite simple. Let me know if you don't understand and I'll be more than happy to give you a more detailed explanation.
Click to expand...
Click to collapse
For pictures and videos, just like email/contacts store on the cloud, if you've loaded Google Photos and had it auto-upload all your content, it'll always be available as well.
Now, that said, while I'm with the others on holding onto the phone and giving it time, I do realize that the actual return windows for the product are finite. It's a lot harder to sell the device later on your own (not hard, just harder) rather than leverage a return to the store and potential impact of a restocking fee. The restocking fee may be a small price to pay for the piece of mind acquired by getting out of a device you don't want. For that, you're the only one that can make the decision.
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
06stang said:
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
Click to expand...
Click to collapse
LOL! The software on this phone isn't nearly as bad as the Optimus G. At least this is manageable for most (in my case, it's no issues at all really). The Optimus G would turn into a pocket heater due to borked kernel at release.
I can only imagine what some of the crowd in these G4 forums would have done if they had the S2 back when Sammy didn't do their homework and pushed out a release that bricked the devices that took the update before they could pull it....
Th3Bill said:
LOL! The software on this phone isn't nearly as bad as the Optimus G. At least this is manageable for most (in my case, it's no issues at all really). The Optimus G would turn into a pocket heater due to borked kernel at release.
I can only imagine what some of the crowd in these G4 forums would have done if they had the S2 back when Sammy didn't do their homework and pushed out a release that bricked the devices that took the update before they could pull it....
Click to expand...
Click to collapse
I have minor problems. Every once in a while it misses a swipe on the keyboard and even less often I get some minor lag. Other than that it runs very well for me.
06stang said:
I have minor problems. Every once in a while it misses a swipe on the keyboard and even less often I get some minor lag. Other than that it runs very well for me.
Click to expand...
Click to collapse
I can deal with a few tech ticks here and there. I really look for my phone to be spot on with phone, data and it's usage, sms, mms, and camera (biggest thing for me). So far, can't find much to complain about here.
06stang said:
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
Click to expand...
Click to collapse
Never told anyone the G4 wasn't good for anyone. I just said MY phone is having the issues. I don't have lag after the reset but the miss clicks are still there and it's horrible to the point where I have to touch 6 times just to wake the screen and I have to go back and rewrite stuff because it's missing a letter. I myself want a phone without issues out of the box and that's what I thought I was paying for. Again, I'm not saying the phone in general sucks, Im just upset at the first impression I got from it
siloner said:
Never told anyone the G4 wasn't good for anyone. I just said MY phone is having the issues. I don't have lag after the reset but the miss clicks are still there and it's horrible to the point where I have to touch 6 times just to wake the screen and I have to go back and rewrite stuff because it's missing a letter. I myself want a phone without issues out of the box and that's what I thought I was paying for. Again, I'm not saying the phone in general sucks, Im just upset at the first impression I got from it
Click to expand...
Click to collapse
Ouch. I would say you have a lemon. A few people do have legit problems, exchanged and 1000x better.
To factory reset, go into Settings. Security. Wipe device.
Contacts, apps, etc will restore when you first sign in to your google account during initial setup. There are tons of Getting Started guides for Android. If you are new to Android, welcome.
player911 said:
Ouch. I would say you have a lemon. A few people do have legit problems, exchanged and 1000x better.
Click to expand...
Click to collapse
I wouldn't say that's true. I've been following several different forums, apart from XDA, and there are A LOT of people who complain of the knock-on issue. As well as the keyboard issue (with any keyboard). Many people claim that the issue goes away after a reset, but I actually do see a lot of them return saying "I was wrong, and it took 3-4 days for me to notice it again."
I think that there is a bug in the software. If they had found it, it would have been pushed ASAP seeing as it plagues a great many people. They're still working on it... Hopefully they'll fix it soon!
Just sayin'.
http://forum.xda-developers.com/ver.../lg-honor-battery-promotion-adopters-t2885022
Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options now.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude i had in the chat today said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
xflowy said:
Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
Click to expand...
Click to collapse
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
That's a weird turn of events with that agent
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
Lughnasadh said:
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
Click to expand...
Click to collapse
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
I know right. I buying from Google since the nexus days. And getting a replacement has never been an issue. But there seems to be a change in poilicies.
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
xflowy said:
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
Click to expand...
Click to collapse
If it is, this is the last Pixel I will buy.
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
TonikJDK said:
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
Click to expand...
Click to collapse
Sadly i am not on twitter :/ perhaps someone can take over here?
blackhawk said:
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
Click to expand...
Click to collapse
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
EtherealRemnant said:
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
Click to expand...
Click to collapse
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
blackhawk said:
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
Click to expand...
Click to collapse
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
EtherealRemnant said:
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
Click to expand...
Click to collapse
As Lughnasadh pointed out calling Google back is a good idea. I've literally called some companies over 2 dozen times over the course of a week or two, escalating the case, ask to talk to supervisors, managers, even a VP at Sony.
Trying to get them to do the right thing.
Hammer them until they blink first... it's like playing the slots.
I'm successful almost always but it can take some doing. Once I get started I go to town...*
It's all good though because it's another free course in assertive training. Unfortunately for them I'm already well trained and worse I enjoy it
*attitude adjustment theme music courtesy the Kinks
I think maybe too many scams going on....
Morgrain said:
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
Click to expand...
Click to collapse
actually, from what I heard it was mainly adaptive connect that caused the problem. (Least it was for me and I was on December update, but November did it to). Now I am on January update.
edmondt said:
I think maybe too many scams going on....
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I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
bobby janow said:
I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
Click to expand...
Click to collapse
No doubt that may be true, but not all devices are equal (even the same model).
It's a dirty little secret but a common practice for phone manufacturers to substitute smaller chipsets and components during a production run due to parts availability. If it's a chipset it may not be compatible with the original firmware instruction set.
Eventually the manufacturer will modify the firmware to incorporate these off spec components, hopefully. Once they realize there's a problem. Almost always they need to physically examine the device to know if/what was substituted. So yeah they like you to send it in for repair. Fking beta hardware
Samsung is known to do this.
So when others are having issues you never experienced or easily fixed and they can't, don't be so sure it's the user's fault. Especially if there are wide spread reports.
so no one here who got a second replacement device?
xflowy said:
so no one here who got a second replacement device?
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Click to collapse
I'm very sure I remember reading some other members in this section reporting having received second replacement devices. No idea who they were or in which threads you might find their posts, though.