I ordered my white Pixel 2 XL on Nov 14th and recently Google started the holiday promotion when you buy a Pixel 2 you can get a Home Mini and $100 store credit for free. I saw on a couple sites where people that had ordered their phone before the promo were able to call and get the promo deal applied to their order. I emailed Google to ask if I could get the promo and after 3 or 4 days they never answered, so I was going to call them today and ask. Just before I called I got an email saying my phone has shipped. I called anyway and asked if I could get it. They said they could not apply it to my order since it was done before the promo, but they said I could refuse the delivery and then reorder the phone and get the promo. I asked if there was a way to go online and cancel my order now so I could get the process going sooner, and they said no. Well looking at my order, there's a Return Item option and I'm wondering what and how that's intended to work. So if I wait for my phone to get here, say in 3 days, then refuse the delivery and wait another 3 days for the phone to get back to Google, I'm looking at another week before I can order the new phone. Then on top of that, add in the week or so for the new phone to get here. I'm trying to figure out if there's a way to cut down on some of the wait by cancelling the order via the Return Item method. What exactly is Return Item for? Is that for after you actually have the phone in hand? Would using the Return Item cancel the order, allowing me to order the new phone now? I used Google Finance option and there's not enough there to cover two phones while one is in transit back as a return, and I'm guessing I need to wait for the phone to get back to them before they zero out the financing on the original order.
http://www.androidpolice.com/2017/12/01/deal-alert-get-300-off-pixel-2-2-xl-verizon/
refuse the shipment you'll get your refund sooner
Nvm
You have to be able to be there for the delivery....because the deliverer will likely just leave it at the address and leave. Which will be likely an accepted delivery.
Not sure if all phones get shipped by the same delivery company, but mine says OnTrac when I check the tracking. On the tracking page there's a "Contact Us Form" link in the paragraph above the tracking info. Clicking that link, the form has a "Reject an upcoming delivery" option. I filled that out, so hopefully it gives them a heads up and ensures the delivery rejection in case I'm not home. After filling out the form, the confirmation email says someone will look over the request and get back with me. Haven't heard back yet, but hope it works in rejecting the delivery.
Just an FYI I was in a similar situation. Received my phone on Cyber Monday. Called Google and they said is have to order a new one to get the promo, so did. New one arrives tomorrow. Sent the old one back the day it arrived and Google is saying it can take up to 14 days to process the return.
Only thing I can suggest is being able to float the price of both phones until the return is processed.
Related
Hi folks,
I pre-ordered my Lumia 900 phone on the friday, 10AM when my AT&T store opened. This is the first time I have ever pre-ordered anything from AT&T or any cell carrier.
I received an order notification email a little later thanking me for my order etc... and an update notification would occur when it ships.
A little more than 24 hours later I get an email notification saying "We are sorry, your item is on backorder and we will ship when the item is in stock".
I didnt give it much thought at the time assuming it was due to pre-order. However, I am hearing about outlets being out of stock etc... and started wondering about if that could actually be the case for AT&T. I did the online chat support and they said that it was not in stock and for sure on backorder and so sorry and gave me an 800 number to call for more details. I called the number and they said the same thing. The person clearly didnt understand what I was asking and didnt follow when I was saying it was pre-order and was this normal. Finally I asked for a supervisor and started getting "sir,... sir.. I can't hear you sir... pause and then more I can't hear you and she hung up.
So my question is this for those of you that have pre-ordered before... Could that really be the case? I go in on launch day and order in the store and am told I am the first one in my town as the stores had a bet going who would sell the first one and I was it and AT&T is already out of stock by my order?!?!?!
Their system is proabably telling their reps they are out of stock. The reality is they cannot ship it until it's officially launched. More than likely you will get notification when they ship it which would be one or two days before it's available in their stores.
on the other hand they may actually be out of stock ! Apparently this is one of the fastest selling phones on Amazon.com so it just might be AT&T have not ordered enough to meet demand. You can sure bet they have a panic order in with Nokia ! In either case you will definately receive one. It might not be right away. I would still go to store on launch day and snap one up. Worst case is you could cancel you order.
Too bad they are not ready though. They proabably had no clue just how successful this phone would be.
That is what I am expecting/hoping. I was hoping others who have pre-ordered could confirm they are in the same status to indicate this is the norm.
When you add the phone to your cart on Amazon it now gives you this message.
Please note that the item you just added to your cart is currently out of stock or has limited availability and may delay the shipment of your order. We will ship your enitre order once all items are back in stock. If you would like to select a different item, you can remove this item by opening your cart and clicking the 'Remove' button next to that item
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hx4700 Killer said:
That is what I am expecting/hoping. I was hoping others who have pre-ordered could confirm they are in the same status to indicate this is the norm.
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quite a few have already, in a different thread. Look at the pre order thread
For what it's worth. If you go to the Nokia web site there is a countdown clock. The clock points to Friday, not Sunday.
Nokia has booked times square in new York city for a 7pm launch party on Friday.
Does this sound like the actions of a company that under estimated a launch.
The backorder notice is always there with a pre launch. The people you talk to at at&t cannot access pre order info. The system says, backordered so that's what they see. I can see them running out after3-4 days, but not after 1 day. Wager the people ordering on friday/saturday will get their phones on Friday for sure.
Another thing...if there was a risk of running out, all the reps would not have one. They would share...
And you preordered using a DEBIT card (I don't care about credit card orders), did you actually get charged for the phone? They put a hold on my account for the $213 immediately on June 7th, but after a few days the hold fell off and I got the funds back. I received my device on 6/21, but I still haven't actually been charged yet. Spoke to a fewother people and they haven't either, so...
Who here HAS actually paid for their phone?
Also, it seems like my upgrade hasn't been used either. Anyone else still have their upgrade available?
Ugh, nevermind. They charged me today
Just received my phone this morning, still haven't been charged yet
Sent from my SAMSUNG-SGH-I747 using xda premium
got mine this morning, no charge yet.
Got mine today, still not charged
Sent from my SAMSUNG-SGH-I747 using XDA
Charged
Temp authorization immediately upon pre-order and it "posted" Friday (the day it was delivered). Now I'll be having fun trying to get credit to get down to the $199 promo I couldn't get originally due to some kinda BS with my contract renewal effective date(?!).
The reason why i was asking: They accidentally shipped me two phones, and while I saw a hold request for one of them, I wasn't charged when they shipped it to me on the 20th. Thought it was too good to be true, until they banged me out for $428 this morning.
Mine still says im eligible for an upgrade..
I didn't get charged till 24 hours after mine arrived.
Which was weird because i cancelled the order.
And the phone still arrived.
And I still got charged.
Sheesh.
CZ Eddie, that was my issue as well. I ordered on 6/6, and the rep processed the order on the wrong line. Called them back up shortly after midnight (so 6/7) and had them cancel and change it to the correct, main line. When the 20th rolled around, I received 2 tracking numbers, 2 phones, and the mistake order never actually used the upgrade.
I actually went back to an AT&T store and they told me NOT to return it, since an upgrade wasn't even pending. Told me I basically got the phone free & clear at that point.
i've been charged and it used my upgrade...
Full upgrade available: January 18, 2014
I got this e-mail from AT&T three days after I submitted my order:
Thank you for your recent purchase from www.att.com.
We want to let you know that AT&T experienced a system issue that caused your credit card
company to place multiple authorization holds on your account. This practice is used by banks to
hold the amount available until your bank settles the transaction with AT&T. We apologize for
this inconvenience and have taken steps to ensure this system issue has been corrected.
To express our apologies for our error, and in appreciation for your business, we are sending
your device(s) out to you for free.
We will send you a confirmation email as soon as your order ships, which should be within the
next 24-48 hours. After your order ships, you can check your order status online at
www.att.com/wirelessorderstatus.
In order to expedite the release of the authorization holds on your account, please call us at
888-459-8252. Order Specialists are available to assist you Monday thru Sunday: 8 a.m. to 12
midnight (Eastern Time).
Sincerely,
AT&T​
I called the number just to make sure I wasn't misunderstanding. The rep confirmed that they were gonna give me the phones (two Galaxy S IIIs and one refurbed HTC Vivid) for free. He said I should have ordered five of the Galaxies.
Received my phone on Friday, they charged my card 3 times (holds) and now there is no charges...maybe i will get it for free also...:good:
I preordered on the 10th, received my phone on the 22nd, and I was charged on the 22nd. Upgrade used as well.
The only reason I decided to upgrade instead of holding off for later phones was the Netflix deal. However, there are only 92,000 submissions for it allowed, and with so many in circulation already, I need it quickly. I got the tracking number (chose overnight shipping, may have been a waste if I can't get it early) and UPS says scheduled for today, but only that the order has been processed. I got a text from T-Mobile saying "For all pre-orders your tracking number will not be visible on UPS.com prior to launch date", although I can already view it. Was I too late to the party? This is what T-Mobile says but if the text was right, I'll just cancel the order and hopefully be able to use my Jump later.
I ordered mine on Sunday and got it delivered yesterday. If UPS.com says it's on its way, it is.
jonathan650 said:
I ordered mine on Sunday and got it delivered yesterday. If UPS.com says it's on its way, it is.
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I'll just hope for the best and assume UPS isn't updating the tracker. T-Mo finally sent a shipped email a couple minutes ago. So much conflicting information. I just want my Edge!
Gatortribe said:
I'll just hope for the best and assume UPS isn't updating the tracker. T-Mo finally sent a shipped email a couple minutes ago. So much conflicting information. I just want my Edge!
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I was in the same boat. All the info that T-mobile was giving me suggested the phone had already shipped, but no tracking number was given. I went to UPS.com and signed up for MY CHOICE and they gave me all the details for my order, even and approximate delivery time instead of their 8 hour window.
Went to the UPS Store to pick up my phone, shipped a day late but showed up quick.
Got home, opened the box, pulled out the bubble wrap, took out the Daydream View I ordered, and looked at an otherwise empty box.
Not even enough room for the phone in the box. Only one box shipped to me, only one shipment, just no phone. Now waiting for Google to call me back again with a solution from their refund team and find out how long I get to wait...
*sniff*
WOW! That bites. Mine should be here Thursday or Friday.
There'd better be a brand spankin new 2 XL in that package!
Sorry to hear that man!
My wife ordered hers the same night.
Supposed to ship yesterday, still hasn't shipped.
Sounds bad... Looks like the second shipment batch has gone fast as well..
Better than mine,,,On Trac delivered my phone,,,just to the wrong address, so I had to go search my neighborhood until I found a house numbered like mine just missing a digit and there it was LOL. Of course, this was after three hours on the phone with On Trac and them swearing to me that the geo tracker for my package when it was left was at my address. Well if you look at where it was left and my house thats like half a mile away LOL,,,wow!
And the plot thickens.
They called me back and cannot just ship me another one. They want to refund the Google financing and have me order another one which puts me at the back of the line. Said that they physically cannot just send me another one unless they send me the identical package with another Daydream View. I offered to send back the Daydream view I got and they said that that was perfectly fine but they cannot provide a shipping label for it. What kind of bat**** crazy stuff is this?
I am now going to be escalated so they said that the escalated people can't do anything more. Guess we'll see if I get a new phone this year or not.
Not your lucky day... bummer dealing with Google confusion!
got mine tues @ 2:23 pm cst......
been tring for 4 hours but the Damn bootloader isnt unlocking. you cant imagine how much a electronic device can piss you off unless youve been around the block yourself
Can somebody that got theirs do me a favor? Measure the outside measurements of the pixel 2 XL box that it came in? The actual box with the phone not the box that the phone box shipped in. If that makes any sense.
And now it gets even better. Nobody calls me back today so I can make a phone call on my way into work after getting rerouted three times to their escalation team I come to find out that I'm screwed.
First off they said that everything they see shows that the phone was in the box. In order for me to get satisfaction I get to know do the following.
Send an email back to them confirming that I am the official buyer of both items and that I did not receive the phone, only the Daydream View.
I also now get to go home tonight and take pictures of the box, fish the packing materials out of the trash and take pictures of that, take pictures of the Daydream View and packing materials in the Box, and pictures of all the outside labels.
After sending that in there's going to be a brief investigation into the phone and if it's found to actually be missing they will refund the Google financing charge. They will also refund my overnight shipping.
I then get to reorder my item and get right at the back of the line again.
The great part is the refund can take up to 14 business days they said.
On an even brighter note, my wife ordered hers a little later in the day then I ordered mine and it was supposed to ship two days ago. No shipping, no delay notification, and they still have not replied to her attempt at contact from yesterday. I love Google but what the hell's going on?
My wife is the best. She just ordered me a replacement while we wait for the rest to get finished with.
*slams had into table*
Replacement IMEI/Serial Number: ******
RMA Number: RMA*******
Dear Jeremy Zimmerman,
Sorry to hear about your lost or stolen Google Daydream View (Charcoal). We went ahead and sent you a replacement Google Daydream View Charcoal, It was shipped on October 26, 2017 via FX2.Your tracking number is: ******. It may take up to 24 hours from the time your package was shipped to track your order on the FX2 website.
If you still need help, please call Customer Support
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RED ZMAN said:
My wife ordered hers the same night.
Supposed to ship yesterday, still hasn't shipped.
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Mine was supposed to ship yesterday, for arrival today or tomorrow. Still doesn't show shipped.
Although, I'm not overly anxious or worried.
When I get it, I'll love it and keep it, or hate it and return it. The end
Mine did not show shipped until about 6 hours before delivery.
The requested images are standard for shipping claims. They need pictures of everything to verify what it looks like. If I was missing something in the shipment, I would have kept everything together until it was resolved just based on past experiences.
Sent from my Pixel XL using Tapatalk
Az Biker said:
Mine was supposed to ship yesterday, for arrival today or tomorrow. Still doesn't show shipped.
Although, I'm not overly anxious or worried.
When I get it, I'll love it and keep it, or hate it and return it. The end
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I'm not overly anxious either because I have my Nexus 6p and it's pretty much brand new after getting the battery replaced a few months ago. I'm just a little wound up because that's a lot of money to have sitting out there waiting for these guys to agree that it was missing from the box.
Besides, I'm looking at this kitchen table packed with accessories all waiting for something to put them on. Lol
imnuts said:
The requested images are standard for shipping claims. They need pictures of everything to verify what it looks like. If I was missing something in the shipment, I would have kept everything together until it was resolved just based on past experiences.
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Oh for sure, and I always do that. Anything I order I keep the box in the packing slips and such with it until I'm satisfied before breaking them down. My wife threw away the bubble wrap that was in there but it's on top of the garbage so it's not a big deal to get back out.
I'm only pissed about that because they should have asked for them last night or called me this morning as promised. Now there's another 12-hour delay for me to get the pictures and get them to them.
And now one of my best friends that followed me on the Nexus 6p train bought hers the same day.
Hers got delivered yesterday and the box is missing.
In one place FedEx says it was delivered at 1 and another place that says 3. It is saying it was delivered to the front door of her apartment building instead of the front door of her apartment.
Management for her apartment building said that FedEx did not come by that day.
Albuquerque metro area for me, Denver area for her...
SOUTHWEST PIXEL 2 XL CONSPIRACY!
Anyone else have their device come up missing or stolen?
My 2XL shipped Monday, but according to FedEx it's been on a truck out for delivery since Tuesday. Contacted both FedEx and Google and basically have no idea when I will see my phone.
RED ZMAN said:
And now one of my best friends that followed me on the Nexus 6p train bought hers the same day.
Hers got delivered yesterday and the box is missing.
In one place FedEx says it was delivered at 1 and another place that says 3. It is saying it was delivered to the front door of her apartment building instead of the front door of her apartment.
Management for her apartment building said that FedEx did not come by that day.
Albuquerque metro area for me, Denver area for her...
SOUTHWEST PIXEL 2 XL CONSPIRACY!
Anyone else have their device come up missing or stolen?
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Wonder if it's a system wide theft issue. I ordered myself a Pixel 2 XL and my wife a Pixel 2 on Saturday, Nov. 11. Both were marked as shipped the following Monday. Hers arrived Wednesday, but mine never made it past the "Label Created" status with FedEx. Google's Order Status said it was delivered, but the FedEx tracking said otherwise.
The best part is, my credit card was charged when the shipping label was created, but the device never shipped. This clearly goes against Google's policy about not charging the customer until the order actually ships.
Had NUMEROUS (6+) chats and emails with Google Support, each time them telling me a different story. From "take my word, you'll receive it today" to "ignore the tracking, we're expediting all XL orders and you'll receive it tomorrow" to "the tracking number is still valid, give it a couple days" to "the XLs are in high demand and your order is now delayed" and then "It's something with FedEx's system - you should contact them".
I then demanded a factual update otherwise I would dispute the charge on my credit card, since it already was charged. The latest story is "It seems that the device is lost in between the order shipment process. Don't worry, I have requested that your replacement device be sent out right away. " Yeah, uhm "LOST". Aka stolen.
That last update was as of Tuesday morning (11/21) and a new device has not shipped yet. Bummer because with Thanksgiving, I"m sure that will cause additional delays. Plus, who knows what promos Google is doing for Black Friday.
TL;DR Google Support doesn't know WTF is going on and I'm still waiting for my Pixel 2 XL 1+ week after ordering it and them saying it was delivered.
P.S. The order was coming from their Monrovia, CA center. Doubt it's the same for New Mexico, but it's possible.
Update on my situation. Finally got a new update from Google: "Sorry to hear about your lost or stolen Pixel 2 XL (128 GB, Just Black). We went ahead and sent you a replacement device, It was shipped on November 22, 2017 via FX2."
I guess FX2 is FedEx 2 Day. Today is only Wednesday, but unfortunately due to the holidays and weekend it won't arrive until Monday night. They processed this as an RMA, but have assured it's a new unit being sent, not a refurbished one.
Fingers crossed everything goes smooth from this point forward!
Has anyone's order status changed from ordered?
Still the same, and cancel button is available.
Also ordered pixel case for $40, it's status already changed: no cancel button.
They have already shipped the ? Charging adapter I ordered
My trade in kit has shipped. That's it though. Don't expect to see anything regarding your phone until next week. Your card may show a pre-auth this week, but the actual charge won't appear until right before it ships. We are WAY too early to be asking this question lol. It's been one day guys.
I am spamming the F5 button.
How to make myself stop F5 on order status? Brain understands that if it says "ships by 17" it will ship 17. But hands are pressing F5...
My trade in kit has already shipped but the phone still hasn't. Saying delivered by October 22-23.
I was hoping that by the weekend the status would have at least changed from ordered to processing. I know, I know, first world problems.
A couple of us over in the "waiting" thread have noticed that "edit shipping address" has been removed from our order detail pages.
I don't know what -- if anything -- that means. Just an FYI.
jbaysingar said:
A couple of us over in the "waiting" thread have noticed that "edit shipping address" has been removed from our order detail pages.
I don't know what -- if anything -- that means. Just an FYI.
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Damn. I didn't notice that. They changed the wording from " You can cancel your order or change your shipping address until your order goes to our warehouse for packing" to "You can cancel your order until your order goes to our warehouse for packing"
Same here. Cancel has now disappeared for me as well. Top of the page now says, "We'll email you when your shipment is on its way."
jbaysingar said:
Same here. Cancel has now disappeared for me as well. Top of the page now says, "We'll email you when your shipment is on its way."
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Same here
Last year the cancel option disappeared just before shipping. Not that that means anything...
jblack41510 said:
Same here
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+1
Sent from my Pixel 2 XL using Tapatalk
I still have the cancel option on my order.
They are going to time it so we get them very close to the 18th. So they will ship Tuesday is my bet.
Nothing changed for me on store, however fedex has shipping labels already created for the phone, and a sep. one for stand.
EDIT: I take that back, I have no cancel options anywhere, any longer. Charge is still pending on credit.
cancel button is gone on my order also. Delivery date of 10/19-22. One thing that might be interesting is Unboxing Thereaphy on Youtube in one of his videos said he will tell us his review on the 15th when people will star receiving phones and I think that's when the embargo ends. But I thought him saying that's when people will start receiving phones was very interesting.
They keep cancel my order all the time for no reason. I live outside the US but I am using billing as the country I am from but using delivery to a close friend of mine who lives in US. Still they keep cancel me. I don't know what to do?!
Cancellation has been removed on mine as well
Sent from my Pixel 2 XL using Tapatalk