Has anyone's order status changed from ordered?
Still the same, and cancel button is available.
Also ordered pixel case for $40, it's status already changed: no cancel button.
They have already shipped the ? Charging adapter I ordered
My trade in kit has shipped. That's it though. Don't expect to see anything regarding your phone until next week. Your card may show a pre-auth this week, but the actual charge won't appear until right before it ships. We are WAY too early to be asking this question lol. It's been one day guys.
I am spamming the F5 button.
How to make myself stop F5 on order status? Brain understands that if it says "ships by 17" it will ship 17. But hands are pressing F5...
My trade in kit has already shipped but the phone still hasn't. Saying delivered by October 22-23.
I was hoping that by the weekend the status would have at least changed from ordered to processing. I know, I know, first world problems.
A couple of us over in the "waiting" thread have noticed that "edit shipping address" has been removed from our order detail pages.
I don't know what -- if anything -- that means. Just an FYI.
jbaysingar said:
A couple of us over in the "waiting" thread have noticed that "edit shipping address" has been removed from our order detail pages.
I don't know what -- if anything -- that means. Just an FYI.
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Damn. I didn't notice that. They changed the wording from " You can cancel your order or change your shipping address until your order goes to our warehouse for packing" to "You can cancel your order until your order goes to our warehouse for packing"
Same here. Cancel has now disappeared for me as well. Top of the page now says, "We'll email you when your shipment is on its way."
jbaysingar said:
Same here. Cancel has now disappeared for me as well. Top of the page now says, "We'll email you when your shipment is on its way."
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Same here
Last year the cancel option disappeared just before shipping. Not that that means anything...
jblack41510 said:
Same here
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+1
Sent from my Pixel 2 XL using Tapatalk
I still have the cancel option on my order.
They are going to time it so we get them very close to the 18th. So they will ship Tuesday is my bet.
Nothing changed for me on store, however fedex has shipping labels already created for the phone, and a sep. one for stand.
EDIT: I take that back, I have no cancel options anywhere, any longer. Charge is still pending on credit.
cancel button is gone on my order also. Delivery date of 10/19-22. One thing that might be interesting is Unboxing Thereaphy on Youtube in one of his videos said he will tell us his review on the 15th when people will star receiving phones and I think that's when the embargo ends. But I thought him saying that's when people will start receiving phones was very interesting.
They keep cancel my order all the time for no reason. I live outside the US but I am using billing as the country I am from but using delivery to a close friend of mine who lives in US. Still they keep cancel me. I don't know what to do?!
Cancellation has been removed on mine as well
Sent from my Pixel 2 XL using Tapatalk
Related
Hi folks,
I pre-ordered my Lumia 900 phone on the friday, 10AM when my AT&T store opened. This is the first time I have ever pre-ordered anything from AT&T or any cell carrier.
I received an order notification email a little later thanking me for my order etc... and an update notification would occur when it ships.
A little more than 24 hours later I get an email notification saying "We are sorry, your item is on backorder and we will ship when the item is in stock".
I didnt give it much thought at the time assuming it was due to pre-order. However, I am hearing about outlets being out of stock etc... and started wondering about if that could actually be the case for AT&T. I did the online chat support and they said that it was not in stock and for sure on backorder and so sorry and gave me an 800 number to call for more details. I called the number and they said the same thing. The person clearly didnt understand what I was asking and didnt follow when I was saying it was pre-order and was this normal. Finally I asked for a supervisor and started getting "sir,... sir.. I can't hear you sir... pause and then more I can't hear you and she hung up.
So my question is this for those of you that have pre-ordered before... Could that really be the case? I go in on launch day and order in the store and am told I am the first one in my town as the stores had a bet going who would sell the first one and I was it and AT&T is already out of stock by my order?!?!?!
Their system is proabably telling their reps they are out of stock. The reality is they cannot ship it until it's officially launched. More than likely you will get notification when they ship it which would be one or two days before it's available in their stores.
on the other hand they may actually be out of stock ! Apparently this is one of the fastest selling phones on Amazon.com so it just might be AT&T have not ordered enough to meet demand. You can sure bet they have a panic order in with Nokia ! In either case you will definately receive one. It might not be right away. I would still go to store on launch day and snap one up. Worst case is you could cancel you order.
Too bad they are not ready though. They proabably had no clue just how successful this phone would be.
That is what I am expecting/hoping. I was hoping others who have pre-ordered could confirm they are in the same status to indicate this is the norm.
When you add the phone to your cart on Amazon it now gives you this message.
Please note that the item you just added to your cart is currently out of stock or has limited availability and may delay the shipment of your order. We will ship your enitre order once all items are back in stock. If you would like to select a different item, you can remove this item by opening your cart and clicking the 'Remove' button next to that item
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hx4700 Killer said:
That is what I am expecting/hoping. I was hoping others who have pre-ordered could confirm they are in the same status to indicate this is the norm.
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quite a few have already, in a different thread. Look at the pre order thread
For what it's worth. If you go to the Nokia web site there is a countdown clock. The clock points to Friday, not Sunday.
Nokia has booked times square in new York city for a 7pm launch party on Friday.
Does this sound like the actions of a company that under estimated a launch.
The backorder notice is always there with a pre launch. The people you talk to at at&t cannot access pre order info. The system says, backordered so that's what they see. I can see them running out after3-4 days, but not after 1 day. Wager the people ordering on friday/saturday will get their phones on Friday for sure.
Another thing...if there was a risk of running out, all the reps would not have one. They would share...
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
Thanks for the advice. It looked like I ran into a script reader in the first run. I will give it another try. If it still doesn't work I will tell them Verizon just called and I mean it LOL.
garyd9 said:
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
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garyd9 said:
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
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On the web pages for my order, it says "Processing", "Pending Shipment", and "Preorder Processing". It doesn't say "back-ordered". But maybe that's the term the customer support staff use.
x2h said:
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
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I got the same info x2h but, i was also told 5000+ units have already arrived.
To clarify a bit, the order status for my Note 2 on the web page is "Preorder Processing". However when I called AT&T, the person said it's back ordered, meaning I will not get it on the November 9 date as previously announced.
So when will I get it? I asked.
"We will let you know".
Yeah right.
Don't give up hope. Keep following up on your order status via website. ATT customer service reps tend to make up things sometimes. Source - I'm an ex-att cust. service rep.
As horrible as it sounds, your forum members are right in telling you to rep shop (keep calling back to get the rep you want). ATT doesn't like this as it hogs up their queue, but sometimes it needs to be done to get the job done right.
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
x2h said:
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
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Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
wtharp2 said:
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
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Cancelled my preorder online. It's very easy, credit to AT&T LOL.
Better than a middle finger emoticon:
Several people have hit AT&T up for credits. Do some digging and then hit them on their bottom line.
Consider it something to do while you wait.
x2h said:
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
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I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
My phone is backordered also
Preordered 10/25
They originally stated shipping 11/06
The next person stated they ran out and it was a first come first serve basis. That was a lie. If you look at their own forum
on att's website, you will see people who ordered way after and their phone is shipping.
Now they state they will start shipping 11/09, and that just means they will start shipping more orders which doesn't guarantee mine.
They violated their own policy of "first come, first serve" as stated on their own site when you preorder.
AT&T customer service departments do not have integration at all. Their logistics execution is horrible.
---------- Post added at 10:14 PM ---------- Previous post was at 10:10 PM ----------
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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I preordered 10/25 thru premiere with a company discount, and I am told mine is definitely backordered. Isn't that great.
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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x2h said:
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
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Are you planning on purchasing in store on launch day? I would've asked for credit towards my future bills for the inconvenience.
I ordered early Nov and yesterday I was told the same thing about being backordered . I called and chatted about 10 times. The reps are completely clueless (I'm guessing its not their fault they just dont get good info). Well around 10pm my order went from processing to shipped and I will receive phone today (according to fedex tracking - i paid the $15 for overnight). I am happy now, but I was pissed all day yesterday. I need to get a life.
well here's the latest update again. I canceled my preorder online last night. this morning an email comes in that my cancel was "unsuccessful". and then another emails that says my phone has been shipped, with FedEx tracking number. it has just left the Texas wharehouse. Expected delivery Nov 9 by 4:40 pm.
I am going to return it and tell them to put it on backorder.
OK one last update. Took the advice of others and called AT&T one last time. And the result is surprising:
http://forum.xda-developers.com/showpost.php?p=33863020&postcount=43
You mean to tell men you've been with ATT since 2004 and you haven't learned to not call their service and NEVER rely on their answers? Preorderd 10/25 and it got here 11/08 10am.
They are clueless and don't know any more than what their website tells them.
And to those in the thread that seem to think otherwise, November 6 was the *Estimated* ship date. Nowhere was that day written in stone.
Sent from my SAMSUNG-SGH-I317 using xda premium
Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.
yeah i didn't expect that they'd sell out or anything
mrvirginia said:
yeah i didn't expect that they'd sell out or anything
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Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED
computermilk said:
Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED
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usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.
mrvirginia said:
usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.
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This is true... and i've seen that.. i'm talking about when you get to the LAST STEP in the Online order process? it actually says "Back ordered" "estimated **** date, blah blah blah" and right now for the Black models it's past 5/7 i think.
I woke up at 4 AM on Monday to order my S4....:silly:
computermilk said:
Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.
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I just got mine and it's coming tomrrow as well.....now lets figure out how to root
I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.
dkotoric said:
I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.
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let us know how it goes, i was about to do the same but didnt want to hassle with calling back and having to cancel and turning the order into a mess as tmobile associates are known to goof up. Any how, please do let us know how it went.
RonDigital828 said:
I just got mine and it's coming tomrrow as well.....now lets figure out how to root
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Motochopper is your friend.
T-Mobile has a bad habit of placing orders for sh!t they don't have. I have had it happen several times where they place an order and I check online:backordered :SMH:
What about customer satisfaction deals? I've been a T-Mobile customer for about 12 years now, and I'm still under contract, but not yet eligible for an upgrade. Anyone else in this situation that has not had to pay full price for their S4? Who / What department did you speak with, and what tactic did you use? I upgraded my last phone before I was eligible at a full discount, but I don't want to push my luck...
Update mine has be shopped being delivered tomorrow
Sent from my Nexus 4
Sounds like I may need to take a trip to the T-mobile store because this phone might be worth paying VZW an early termination fee. I'd probably end up saving money overall anyway.
GNex // Toro // CodeX // AK exp // Hue
Ordered from tmobile online yesterday 4/30 and got overnight shipping for free due to a free next day shipping promotion they are having (i had to call tmo to get my $25 shipping refunded), TMO order confirmation shows delivery date of 5/8 on webiste but UPS website shows delivery date of 5/1. When I logged on to Tmo, it says shipped with a tracking # so then I tracked it on UPS, there was no record to be found. About midnight the tracking number started to "track" and it showed my package on the way and should be here before the end of the day ( May 01). Woke up this morning checked again and now my S4 is "OUT FOR DELIVERY"...o the joy, i cant wait!!! Its like waiting for Santa all over again that why i told all my friends: S4 its what dreams are made of!
yeah they're being shipped out. they're not on backorder lol
mrvirginia said:
yeah they're being shipped out. they're not on backorder lol
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I ordered on Monday morning (full price upgrade and paid for overnight shipping), and have no tracking number yet. I heard different stories of "payment is being processed", and then "you will get it on Tuesday for sure, it's been shipped" to today's gem "we don't have any yet from Samsung." Riiiiight! I asked twice to have my shipping refunded, and the rep changed her tune to "actually it probably got shipped" and refused to refund the charge. Is this what UNcarrier has come down to?
Quite pissed by now that I can't even get a clear answer.
I ordered mine at about 1pm on Monday, got regular shipping, never recieved a confirmation and it never showed up on My Tmobile but less then 48hrs later it showed up at the door. Really surprised because I was going to call them today to see if the order actually went through.
Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?
pakraider said:
Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?
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Probably using outside call centers for some of their customer service instead of all internal people
GNex // Toro // CodeX // AK exp // Hue
The only reason I decided to upgrade instead of holding off for later phones was the Netflix deal. However, there are only 92,000 submissions for it allowed, and with so many in circulation already, I need it quickly. I got the tracking number (chose overnight shipping, may have been a waste if I can't get it early) and UPS says scheduled for today, but only that the order has been processed. I got a text from T-Mobile saying "For all pre-orders your tracking number will not be visible on UPS.com prior to launch date", although I can already view it. Was I too late to the party? This is what T-Mobile says but if the text was right, I'll just cancel the order and hopefully be able to use my Jump later.
I ordered mine on Sunday and got it delivered yesterday. If UPS.com says it's on its way, it is.
jonathan650 said:
I ordered mine on Sunday and got it delivered yesterday. If UPS.com says it's on its way, it is.
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I'll just hope for the best and assume UPS isn't updating the tracker. T-Mo finally sent a shipped email a couple minutes ago. So much conflicting information. I just want my Edge!
Gatortribe said:
I'll just hope for the best and assume UPS isn't updating the tracker. T-Mo finally sent a shipped email a couple minutes ago. So much conflicting information. I just want my Edge!
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I was in the same boat. All the info that T-mobile was giving me suggested the phone had already shipped, but no tracking number was given. I went to UPS.com and signed up for MY CHOICE and they gave me all the details for my order, even and approximate delivery time instead of their 8 hour window.
I ordered my white Pixel 2 XL on Nov 14th and recently Google started the holiday promotion when you buy a Pixel 2 you can get a Home Mini and $100 store credit for free. I saw on a couple sites where people that had ordered their phone before the promo were able to call and get the promo deal applied to their order. I emailed Google to ask if I could get the promo and after 3 or 4 days they never answered, so I was going to call them today and ask. Just before I called I got an email saying my phone has shipped. I called anyway and asked if I could get it. They said they could not apply it to my order since it was done before the promo, but they said I could refuse the delivery and then reorder the phone and get the promo. I asked if there was a way to go online and cancel my order now so I could get the process going sooner, and they said no. Well looking at my order, there's a Return Item option and I'm wondering what and how that's intended to work. So if I wait for my phone to get here, say in 3 days, then refuse the delivery and wait another 3 days for the phone to get back to Google, I'm looking at another week before I can order the new phone. Then on top of that, add in the week or so for the new phone to get here. I'm trying to figure out if there's a way to cut down on some of the wait by cancelling the order via the Return Item method. What exactly is Return Item for? Is that for after you actually have the phone in hand? Would using the Return Item cancel the order, allowing me to order the new phone now? I used Google Finance option and there's not enough there to cover two phones while one is in transit back as a return, and I'm guessing I need to wait for the phone to get back to them before they zero out the financing on the original order.
http://www.androidpolice.com/2017/12/01/deal-alert-get-300-off-pixel-2-2-xl-verizon/
refuse the shipment you'll get your refund sooner
Nvm
You have to be able to be there for the delivery....because the deliverer will likely just leave it at the address and leave. Which will be likely an accepted delivery.
Not sure if all phones get shipped by the same delivery company, but mine says OnTrac when I check the tracking. On the tracking page there's a "Contact Us Form" link in the paragraph above the tracking info. Clicking that link, the form has a "Reject an upcoming delivery" option. I filled that out, so hopefully it gives them a heads up and ensures the delivery rejection in case I'm not home. After filling out the form, the confirmation email says someone will look over the request and get back with me. Haven't heard back yet, but hope it works in rejecting the delivery.
Just an FYI I was in a similar situation. Received my phone on Cyber Monday. Called Google and they said is have to order a new one to get the promo, so did. New one arrives tomorrow. Sent the old one back the day it arrived and Google is saying it can take up to 14 days to process the return.
Only thing I can suggest is being able to float the price of both phones until the return is processed.