Develop Bugs

T mobile no stock till next week at earliest 7/4

even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.

amarko5 said:
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
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I think it depends on whether you called them up as well, or not.
I put my order into the TMobile website on Friday morning (30th) at around 930am.
After reading on this forum about delays and no stock I then called them up Friday afternoon at approx 430pm - I was told that all the initial stock of 1400 (or 1600, I can't remember which) was gone, so I would not be receiving a phone the next day.
The sales agent then went on to tell me they were expecting another delivery of 500 that evening, and they would be sent to customers on Monday, to arrive Tuesday (1st). He then searched for my web-order and manually pushed it through to ensure I would get a phone from this 2nd batch. He then called back to confirm it would be sent out Monday and arrive between 8am-1pm Tues. I assume if I hadn't called then my order would've been dealt with chronologically along with all the other website orders.
I called again just now, querying why I had not had the "winging it's way to you" email, and was told that my order had been completed by their phone team, and they don't send those emails out. And my phone will definitely arrive tomorrow before 1pm
I feel a bit bad that I might have jumped the queue, but hey it's TMobile that decided to do that because I rang up chasing it, not me!

i have just called tmobile and placed an upgrade order with the loyalty team - they have them in stock for next day delivery and got a cracking deal as well!

I ordered mine Friday afternoon. It's just come now but i have to go back to work
Will leave it at home charging lol.

Just spoke to my business manger on Tmobile stock coming in on wednesday and mine is coming on thursday...happy days

I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!

thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
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thats a good deal! as an existing customer i got an offer of £22.50 per month on my existing flext 40 tariff and free phone - 18 month contract

I still don't understand how Tmobil is the sole shop to sell the Desire before 7th April in the whole world
Are HTC testing the Desire on a very limited market??

thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
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you're welcome.

yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!

hager420 said:
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.

riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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What numbers are people ringing to get through to living human beings?
I rang the help line (0845 412 5000) (also rang the sales line but I was neither an existing customer or someone looking to buy a new phone, I already ordered on the net so I hung up) and pressed the correct number for "in the process of ordering" and got told to put in my mobile number, which I don't have since my phone hasn't arrived!
It's my first time ordering from T-Mobile and they don't seem to have a "go straight to a live human being" option on their phone system, is my best bet just to ring sales and push the "new customer" button and then tell them my order is active already and I want some information?
Thanks for any responses

riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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Cheers for that mate, hopefully that will include the exchange/returns stock

I just spoke to them on the sales number (i pressed * a couple of times and got put through eventually) and they said that they didn't know whether there would be another shipment on Wednesday although there should be one this week...

hmmm.. why are there never any straight answers.
I had the 'winging its way to you' email on Thursday.. nothing has arrived, so I called them today and was told it went out of stock after they sent the email - now he said they have no stock and that it's expected within 7 days.
No idea why the hell I got the email if it hadn't even left them though!
I'll have to wait and see if anything turns up!

carphone Warehouse
I've been waiting to pick one up instore from t mobile everyone is saying two weeks or they don't know. after searching i saw that is available on payasyou go on orange in carphone warehouse so i might pick one up tomorrow there phones are normally unlocked.

I ordered mine as an upgrade Friday afternoon and got it early Saturday morning.

It seems to me that everyone who has spoken to the actual sales team has had their order fast-tracked. So all of us who ordered online are getting put to the back of the queue. Just need to think of a way to make them want to fast-track you.

hager420 said:
Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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You know Layar has a layer for coffeeshops in A'dam? Quite handy.

well all I can say is I feel I was talking to an honest rep who assured me that there are none left and that they honestly do not know a firm date for future deliveries, this was after getting the usual runaround several reps
so if you get yours then great, but as I said I wouldnt hold my breath.

Pre-Order Back-Order question

Hi folks,
I pre-ordered my Lumia 900 phone on the friday, 10AM when my AT&T store opened. This is the first time I have ever pre-ordered anything from AT&T or any cell carrier.
I received an order notification email a little later thanking me for my order etc... and an update notification would occur when it ships.
A little more than 24 hours later I get an email notification saying "We are sorry, your item is on backorder and we will ship when the item is in stock".
I didnt give it much thought at the time assuming it was due to pre-order. However, I am hearing about outlets being out of stock etc... and started wondering about if that could actually be the case for AT&T. I did the online chat support and they said that it was not in stock and for sure on backorder and so sorry and gave me an 800 number to call for more details. I called the number and they said the same thing. The person clearly didnt understand what I was asking and didnt follow when I was saying it was pre-order and was this normal. Finally I asked for a supervisor and started getting "sir,... sir.. I can't hear you sir... pause and then more I can't hear you and she hung up.
So my question is this for those of you that have pre-ordered before... Could that really be the case? I go in on launch day and order in the store and am told I am the first one in my town as the stores had a bet going who would sell the first one and I was it and AT&T is already out of stock by my order?!?!?!

Their system is proabably telling their reps they are out of stock. The reality is they cannot ship it until it's officially launched. More than likely you will get notification when they ship it which would be one or two days before it's available in their stores.
on the other hand they may actually be out of stock ! Apparently this is one of the fastest selling phones on Amazon.com so it just might be AT&T have not ordered enough to meet demand. You can sure bet they have a panic order in with Nokia ! In either case you will definately receive one. It might not be right away. I would still go to store on launch day and snap one up. Worst case is you could cancel you order.
Too bad they are not ready though. They proabably had no clue just how successful this phone would be.

That is what I am expecting/hoping. I was hoping others who have pre-ordered could confirm they are in the same status to indicate this is the norm.

When you add the phone to your cart on Amazon it now gives you this message.
Please note that the item you just added to your cart is currently out of stock or has limited availability and may delay the shipment of your order. We will ship your enitre order once all items are back in stock. If you would like to select a different item, you can remove this item by opening your cart and clicking the 'Remove' button next to that item
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hx4700 Killer said:
That is what I am expecting/hoping. I was hoping others who have pre-ordered could confirm they are in the same status to indicate this is the norm.
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quite a few have already, in a different thread. Look at the pre order thread

For what it's worth. If you go to the Nokia web site there is a countdown clock. The clock points to Friday, not Sunday.
Nokia has booked times square in new York city for a 7pm launch party on Friday.
Does this sound like the actions of a company that under estimated a launch.
The backorder notice is always there with a pre launch. The people you talk to at at&t cannot access pre order info. The system says, backordered so that's what they see. I can see them running out after3-4 days, but not after 1 day. Wager the people ordering on friday/saturday will get their phones on Friday for sure.
Another thing...if there was a risk of running out, all the reps would not have one. They would share...

My Note II is backordered :(

I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.

Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary

Thanks for the advice. It looked like I ran into a script reader in the first run. I will give it another try. If it still doesn't work I will tell them Verizon just called and I mean it LOL.
garyd9 said:
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
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garyd9 said:
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
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On the web pages for my order, it says "Processing", "Pending Shipment", and "Preorder Processing". It doesn't say "back-ordered". But maybe that's the term the customer support staff use.

x2h said:
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
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Click to collapse
I got the same info x2h but, i was also told 5000+ units have already arrived.

To clarify a bit, the order status for my Note 2 on the web page is "Preorder Processing". However when I called AT&T, the person said it's back ordered, meaning I will not get it on the November 9 date as previously announced.
So when will I get it? I asked.
"We will let you know".
Yeah right.

Don't give up hope. Keep following up on your order status via website. ATT customer service reps tend to make up things sometimes. Source - I'm an ex-att cust. service rep.
As horrible as it sounds, your forum members are right in telling you to rep shop (keep calling back to get the rep you want). ATT doesn't like this as it hogs up their queue, but sometimes it needs to be done to get the job done right.

Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.

Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
x2h said:
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
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Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
wtharp2 said:
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
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Cancelled my preorder online. It's very easy, credit to AT&T LOL.

Better than a middle finger emoticon:
Several people have hit AT&T up for credits. Do some digging and then hit them on their bottom line.
Consider it something to do while you wait.
x2h said:
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
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I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.

My phone is backordered also
Preordered 10/25
They originally stated shipping 11/06
The next person stated they ran out and it was a first come first serve basis. That was a lie. If you look at their own forum
on att's website, you will see people who ordered way after and their phone is shipping.
Now they state they will start shipping 11/09, and that just means they will start shipping more orders which doesn't guarantee mine.
They violated their own policy of "first come, first serve" as stated on their own site when you preorder.
AT&T customer service departments do not have integration at all. Their logistics execution is horrible.
---------- Post added at 10:14 PM ---------- Previous post was at 10:10 PM ----------
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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I preordered 10/25 thru premiere with a company discount, and I am told mine is definitely backordered. Isn't that great.

Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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x2h said:
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
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Are you planning on purchasing in store on launch day? I would've asked for credit towards my future bills for the inconvenience.

I ordered early Nov and yesterday I was told the same thing about being backordered . I called and chatted about 10 times. The reps are completely clueless (I'm guessing its not their fault they just dont get good info). Well around 10pm my order went from processing to shipped and I will receive phone today (according to fedex tracking - i paid the $15 for overnight). I am happy now, but I was pissed all day yesterday. I need to get a life.

well here's the latest update again. I canceled my preorder online last night. this morning an email comes in that my cancel was "unsuccessful". and then another emails that says my phone has been shipped, with FedEx tracking number. it has just left the Texas wharehouse. Expected delivery Nov 9 by 4:40 pm.
I am going to return it and tell them to put it on backorder.

OK one last update. Took the advice of others and called AT&T one last time. And the result is surprising:
http://forum.xda-developers.com/showpost.php?p=33863020&postcount=43

You mean to tell men you've been with ATT since 2004 and you haven't learned to not call their service and NEVER rely on their answers? Preorderd 10/25 and it got here 11/08 10am.
They are clueless and don't know any more than what their website tells them.
And to those in the thread that seem to think otherwise, November 6 was the *Estimated* ship date. Nowhere was that day written in stone.
Sent from my SAMSUNG-SGH-I317 using xda premium

Note 7 Refund Status?

Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???

This whole process has been smoke blowing you know where.... Whoever thought of treating their most loyal customers this way should be fired! I have had multiple (for family members TOO) Note 2, Note 3, Note 4, Note 5, and now note7. They should refund us to collect the phones. Then give us a temp s7 edge that we can exchange for the note 8 for no more than half price or something along those lines. THIS IS THE ONLY REASONABLE SOLUTION!!!! Even then we have to wait for our Ferrari for unknown time to get "out of the repair shop" so that aspect might be worth the $100 customer service credit but i lean to "not enough samsung" on that one too.
The google pixel is looking better and better. If google was smart they would make their version of the note 7 asap and release it because they will get all of samsungs currently pissed off customers.
coltrix said:
Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???
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Still waiting from Oct 24th. Was told I would receive check end of this week still no check

Has ANYONE received a check back from Samsung? I am now over a month and this is ridiculous!

Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol

dave357 said:
Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol
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No check yet, but a lot of us did receive an email stating that the check is coming via UPS but yet I have no tracking number and STILL no check... They need to quit bull****tin!

I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.

Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…

That is a nice thought and all, but you aren't letting us... thanks phone company!!!! =(
The Phone Company said:
Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…
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Im very happy with my N7 and will be using it as long as i can.
My second (locked) N7 is a different story. Can't unlock nor Samsung is willing to help yet. Been waiting for over 9days already for them to reply to my email. Some of you guys want a refund, laugh i cant even connect with them for an exchage =)

dave357 said:
I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.
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I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?

Same old story
shojus said:
I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?
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It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.

AndroiderM said:
It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.
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I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...

shojus said:
I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...
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Thanks bro, I'm wondering if Stericycle was the right choice for this. The lack of information between them and Samsung is ridiculous. I also had to provide my tracking number to Sammy and they put it in my notes. You would think it would be as simple as open, check imei, forward approved list to Sammy and put check in the mail. Even if my check was late but I had the ability to check the status of my return on a simple website, I wouldn't be as aggravated over it. The lack of answers after I send off a $900 phone in good faith has swayed me from buying anther product from them.
Maybe Stericycle is just overwhelmed by the amount of N7s coming in that it's taking them a week to even open the box once they receive it. But come on Samsung make a statement and tell your customers whats really going on.

I received mine yesterday. I traded mine in just before Oct 22

Details lol
chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
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UPS or USPS? How did you purchase your phone? EBay, Craigslist, Swappa? What state did it ship from?

chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
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So how did it come? Please leave specifics because there are a lot of people that have been waiting a LONG time and more details would be helpful...

Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions

AndroiderM said:
Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions
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LMAO !! You know I am so pissed that I decided to call in AGAIN just now. So now I am told by a supervisor that the checks are indeed being sent via UPS and NOT USPS like I was told on my last call (yesterday). And I have a service called "UPS My Choice" , which is a service that immediately notifies me if anyone has addressed a package to me and when that specific package is scheduled to be delivered. Guess what? There are NO packages scheduled to be delivered to me, so that means that the check has not even been sent out of their building yet. So the email that everyone received on Tuesday letting them know that the checks are on their way and will take 2-3 business days to arrive, was BULL****!! Just one more lie to the MANY lies they have already told us... I hate Samsung SOOOOOO much right now!

Yup got mychoice email for the return box, nothing for a check. I'd be happy to get the bs email. What did it say?

Refuse Delivery vs Return Item

I ordered my white Pixel 2 XL on Nov 14th and recently Google started the holiday promotion when you buy a Pixel 2 you can get a Home Mini and $100 store credit for free. I saw on a couple sites where people that had ordered their phone before the promo were able to call and get the promo deal applied to their order. I emailed Google to ask if I could get the promo and after 3 or 4 days they never answered, so I was going to call them today and ask. Just before I called I got an email saying my phone has shipped. I called anyway and asked if I could get it. They said they could not apply it to my order since it was done before the promo, but they said I could refuse the delivery and then reorder the phone and get the promo. I asked if there was a way to go online and cancel my order now so I could get the process going sooner, and they said no. Well looking at my order, there's a Return Item option and I'm wondering what and how that's intended to work. So if I wait for my phone to get here, say in 3 days, then refuse the delivery and wait another 3 days for the phone to get back to Google, I'm looking at another week before I can order the new phone. Then on top of that, add in the week or so for the new phone to get here. I'm trying to figure out if there's a way to cut down on some of the wait by cancelling the order via the Return Item method. What exactly is Return Item for? Is that for after you actually have the phone in hand? Would using the Return Item cancel the order, allowing me to order the new phone now? I used Google Finance option and there's not enough there to cover two phones while one is in transit back as a return, and I'm guessing I need to wait for the phone to get back to them before they zero out the financing on the original order.

http://www.androidpolice.com/2017/12/01/deal-alert-get-300-off-pixel-2-2-xl-verizon/

refuse the shipment you'll get your refund sooner

Nvm

You have to be able to be there for the delivery....because the deliverer will likely just leave it at the address and leave. Which will be likely an accepted delivery.

Not sure if all phones get shipped by the same delivery company, but mine says OnTrac when I check the tracking. On the tracking page there's a "Contact Us Form" link in the paragraph above the tracking info. Clicking that link, the form has a "Reject an upcoming delivery" option. I filled that out, so hopefully it gives them a heads up and ensures the delivery rejection in case I'm not home. After filling out the form, the confirmation email says someone will look over the request and get back with me. Haven't heard back yet, but hope it works in rejecting the delivery.

Just an FYI I was in a similar situation. Received my phone on Cyber Monday. Called Google and they said is have to order a new one to get the promo, so did. New one arrives tomorrow. Sent the old one back the day it arrived and Google is saying it can take up to 14 days to process the return.
Only thing I can suggest is being able to float the price of both phones until the return is processed.