Develop Bugs

MobilePhonesDirect, Order Process

Hi, I ordered a HTC Desire earlier today on T-Mobile UK, through MPD. What is the order process.
Its currently sat on "Pending Stock", does this mean it passed the credit check, and everything is fine or not. I know it is "Pending Stock" as the phone isn't out yet, just want to know if i will actually get one or not. Thanks

It's not guaranteed as the credit check still needs to be completed. You should see a couple of quid come out and then go back in from the bank account you used sometime soon.

Are you sure as I have heard once it gets to the Pending stock page, it is has already passed everything. If it was in stock it would have said dispatched, not sure though.

I have ordered the same phone.
I have had £2 taken out from T-mobile and then put back in! However my phone and delivery cost was £9 and it looks like that has been put back in as well which is weird. But on my account it says pending stock!
Have I passed the credit check then?
- Not long to wait for the desire now! come on my son!!!

I cant check my bank till monday but if mine is at Pending Stock and so is yours i dont see why they wouldn't have taken money from my account. I will ring them on monday. If everything is fine I have managed to get a HTC Desire for £25 a month, for 18 months. Wow, actually cant wait. Was going to get a Nexus one, but I can run sense on this so, cant wait.

nintendolinky said:
Are you sure as I have heard once it gets to the Pending stock page, it is has already passed everything. If it was in stock it would have said dispatched, not sure though.
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If you only ordered today then the credit check will not have been done. They probably won't take any money out until Monday. Since ordering on the 9th my account has always stated "Pending Stock". I presume should I have failed the credit check then I'd be informed. Ring them if you're unsure but I'd leave it until they've at least done the money transfer part of the check.
Raminder1992 said:
I have ordered the same phone.
I have had £2 taken out from T-mobile and then put back in! However my phone and delivery cost was £9 and it looks like that has been put back in as well which is weird. But on my account it says pending stock!
Have I passed the credit check then?
- Not long to wait for the desire now! come on my son!!!
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The delivery charge may have been taken by mistake, hence it going back in as I haven't had MPD charge me yet. Probably be charged closer to the delivery date.

They took the money out for delivery pretty much straight away. They took money out for the credit check the day after so yours should be done ( i think).
Same i got mine for £25 but for 24 months.
How many mins / texts / internet did you get??

I got the 300mins, 300 texts, unlimited internet for £25 over 18 months. Phone cost me £5.99. Not been charged for anything yet though.

I have ordered the same as you 18 month, 300 mins and 300 texts unlimited net. I range earlier today and asked them about the credit check, and they said if they had time to do it today they would, and then my order would be processed. It originally said "New (Contract)", and then changed this evening to "Pending Stock", so im not sure if they have conducted the check or not, but the order has progressed.

Will they be sent out on the 26th like T-Mobile.co.uk is doing?

Im not sure, it says on the website that is the W/C 5th April, hoping its the same for us though, we might get it the same time. I would rather pay these prices than have to go with T-Mobile directly, also our phones wont be branded, and will be unlocked, win win, in my eyes.

Our phones will be unlocked and unbranded? Great!
Just checked my order, which was placed yesterday and it says Pending Stock. Very excited!
I've ordered it to my home address, which I'm at between 27th March and 11th April.. so if it arrives after 11th I will be gutted!

Did you get a few quid come out of your account, im just asking as my order says pending stock, but would like to know if the credit check has been completed or not.

jamiepyrite said:
Our phones will be unlocked and unbranded? Great!
Just checked my order, which was placed yesterday and it says Pending Stock. Very excited!
I've ordered it to my home address, which I'm at between 27th March and 11th April.. so if it arrives after 11th I will be gutted!
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Are you only at home because you are on school holidays!
I have up to the 18th - should come by then!!
I can not wait!

I got the 24 month with 600 mins and 500 texts and unlimited internet and £5.99 for the phone. I thought I could live with 6 more months with 300 extra mins and 200 extra texts!
Is there an actual release date yet? We should find out soon!

Raminder1992 said:
Are you only at home because you are on school holidays!
I have up to the 18th - should come by then!!
I can not wait!
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I'm away at University at the moment so wouldn't trust to get it delivered here - Packages go missing ALL the time!
I only get two weeks off for Easter, but I have to spend those two weeks working on my dissertation rather than playing with my Desire!

I ordered mine on the 18th March and it says Pending stock so not sure either, had a look on my bank but can't see anything on there but i got a call from Barclay's fraud thing and it seems T-Mobile tried to take some out i guess the check they do but it was refused by the bank for some reason so need to look into that.
I can't see it being a problem as i currently have a T-Mobile contract so i imagine it should go through without issues, may call Mobilephone direct on Monday and see if all is ok.

Thanks, im going to ring them tomorrow as I need to know if its all gone through fine, Im not sure if money has come out as my online banking isn't working and cant get statement till monday, im hoping its all gone through fine.

Been on the phone to them and my checks all went through fine, from what she said if you Pending Stock you pretty much ok and they don't take payment out until the phones ready for dispatch. They expecting them in on 5th April and hope to get them out to customers within that week but remember its Easter Monday on the 5th so i doubt they will get any in then so looking Tuesday onwards.
Still call to others if you want to know if you passed the checks yourself i am only going on what i was told

Does unlimited internet actually mean unlimited internet?
Hi guys,
I've been stung on orange with their so called unlimited internet package. Got billed loads for going over 500 meg a month. OK I thought, I'll stay under 500 meg an month and then got stung on 150 meg a day cap (payed again)!!!
I am getting my HTC Desire with T-Mobile this time. So the basis of my question is simple; Does T-mobile actually give unlimted internet, uncapped data or do I still have to be careful?
Thanks.

Great...Finally on its way

Just had confirmation email from t-mobile (web order)
that it's on its way.....although i'll be amazed if i actually see it till tuesday.
Nice !

You will with Special Delivery if its ordered before 4pm so we should get them tomorrow.

And you will tell me if the speaker is loud or not for ringtones(N1 syndrom)

Well, it was ordered monday lunch time, not sure if its a "special" delivery, it just says "delivered within 2 days" but....a saturday!? i won't hold my breath.
Still, anything prior to Tuesday and i'll be pleased
Just hope the T-Mobile signal is good enough (street check says it is)
By the way, just called o2 to get my PAC, asked the woman in retentions if she had a release date for the Desire, she said they had it down for the 29th of april ! ...Rubbish, that'll be a few customers out the door i reckon

They send them Special Delivery it all depends if Royal Mail get them out for tomorrow, they told me tomorrow on the phone when i ordered one.

My email says from T-mobile says "Your order's winging its way to you right this minute..."

WTF? I thought it was delayed until next Thursday?

Yeahhhhhhh!!!!!" JUST HAD THE EMAIL AND CALLED TO CHECK - SHOULD BE WITH ME SATURDAY OR MONDAY!!! YES I'M SHOUTING!!

firedup said:
WTF? I thought it was delayed until next Thursday?
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Glad you got your mail.

How wierd I phoned T-Mobile this morning to be told it's not coming till Wednesday next week, now i just got the winging email..
Welcome to T-Mobile
Your order's winging its way to you right this minute so get ready to say hello to your new HTC Desire

Mines coming to me tomorrow. Said it will be here for the morning.

Only placed my order this morning at 10am, and have just rung up TMobile to find out when I will get it delivered.
Spoke to a really nice guy who told me the first 1600 (or did he say 1400?) handsets were all gone, but they were expecting another 500 handsets to be delivered today/this evening. He is going to make sure my order goes through on this second batch of handsets and then give me a call to let me know. Should be with me on Tuesday - it's gonna kill me to wait that long!!
Thumbs up to the TMobile guy on the phone though, top service.

firedup said:
WTF? I thought it was delayed until next Thursday?
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I get the impression that the delay till April 7th is only for the sim free unlocked phones. Like mine... Nooooooooooo!

T-Mobile UK - Desire out of stock - Telephone orders & Web orders - Stock due Friday

T-Mobile UK - Desire out of stock - Telephone orders & Web orders - Stock due Friday
Hey all, my 1st port on the forums, loving the community you guys have here!
Not sure if this has been posted already but it will be of interest to everyone who has placed a telephone / web order with T-mobile in the past few days.
I'm just off the phone with a sales representative at T-Mobile who told me that they have no Desires left in stock.
They expect to receive a delivery of handsets on Friday. All been well my order which was placed on Sunday should be fulfilled on Saturday.

Don't count on it.
I ordered online on Thursday 1st April and was told today mine would "hopefully be allocated to you on Friday".
This is despite reading on other forums people who ordered on Good Friday are getting theirs tomorrow.
They got 200 hundred odd in today ffs, a fat lot of good that will have done to clear back orders and even then they have to be split between upgrades, existing and new customers.

oh well.... will just have to wait and see I guess

Hi, I was told "Tuesday" when called for upgrade on Easter Monday, hope they don't tell lies just to keep us in

Wait ... WHAAAAT?
I just called to get a replacement for my HTC Desire as it has a faulty pixel and they said they have stock, and said they'll send it tomorrow.
Wtf, I dont want a used HTC Desire - No way.
I got it done at 4:30ish today though, and confirmed that I do have it on the way later at 6, dont trust CS.
This is a piss take, I'm considering not sending mine back just yet for replacement.

GGG10 said:
They got 200 hundred odd in today ffs, a fat lot of good that will have done to clear back orders and even then they have to be split between upgrades, existing and new customers
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It's interesting that the CS representative told me they got 400 in today... looks like they make up any old crap...

The Desire, T_Mobile.... and the wait....
As I see it, those of us who have placed our orders with the T-Mob and get a different story at every turn, have little or no option but to sit and wait. Because, as yet, no other carrier has stock, no independents have stock, only CPW have stock and they can't sell us upgraders one on T-M 'cos they've been told not to. And seeing as the T-Mob are offering far and away the best deals on the Desire, I for one have resigned myself to waiting, and waiting, and...
They've got us by the Wotsits™ and they know it! So they hand them out to new connections sound in the knowledge that we'll still be there in the queue when they're ready.

Orange UK Delay on HTC Desire

Anyone know the real reason? I've been told multiple things from the dozens of orange staff I've spoken to.
- Testing is taking longer than expected
- Shipping has been delayed
- They don't actually have any stock and won't for some time
and basically everything in between.... so.... anyone got the real truth?
Or anyone managed to get a desire in the past week or so from Orange and I've just been fobbed off with excuses?

I received mine on Monday after ordering on the previous Friday.
Had a reasonable deal too, no charge for Black Desire and Panther 30 package for £25.00.
Testing can't be an issue then can it so I would imagine it's a stock problem.

A friend of mine picked one up on Tuesday from a local Orange store (Hull). I got one from CPW on Orange but as that's generic stock I guess that doesn't realy count (would have preferred the black but getting it unbranded & unlocked was more important to me).

Testing is entirely plausible.
When Orange get a new batch of a handset in they are flashed with their Orange-branded software and thenput to test for a while. Usually takes about a week in my experience, but can take longer if they find problems with the batch.

I was told they are getting new stock in yesterday with needs testing and should be ready to order Monday around 11am.

Interesting... I ordered mine over a week ago and I keep getting told the same thing "we can't give you one, we're out of stock..."
Perhaps they're hoarding some or trying to send them out to higher paying monthly tariffs?
EDIT:
Just spoke to someone, unfortunately the responses I were given made me increasingly more annoyed as the conversation went on. Basically I have now been told they have had a delivery on Friday afternoon, they are to go through testing and if all goes well should be out Monday. But if that is not the case then who knows when they will be in. I was told exactly the same thing last week and guess what.. it didn't happen.
Nobody who was there could tell me why their stock was low, why testing was taking too long or why any of this bulls**t was happening, so all in all... very dissatisfied with the answers I've been given.

I was told the same last week too and then when i rang monday was told the delivery they had expected hadnt arrived, so who knows

same thing here too. waiting for one on an upgrade. they did come back in stock last saturday for a few hours but by the time the guy from orange called me they were sold out again. if they're really back on sale monday then that's great. i'd advise anyone waiting for one to sign up via email to be alerted when they're back in stock on the orange website as it seems that's the same stock they use over the phone. get your email sent to your phone then as soon as you get it call them up.

El Massman said:
same thing here too. waiting for one on an upgrade. they did come back in stock last saturday for a few hours but by the time the guy from orange called me they were sold out again. if they're really back on sale monday then that's great. i'd advise anyone waiting for one to sign up via email to be alerted when they're back in stock on the orange website as it seems that's the same stock they use over the phone. get your email sent to your phone then as soon as you get it call them up.
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I'm signed up via e-mail and text message apparently but they are still not sending me anything. If they did come back in stock I was not informed as I was originally told. I was told the e-mail notification is slow compared to ringing direct, so my plan is now to ring twice a day to try and get my hands on the phone FINALLY. Even got the screen protectors for it, in the assumption that it wouldn't take over a week to actually get the order in place.

Christov said:
Anyone know the real reason? I've been told multiple things from the dozens of orange staff I've spoken to.
- Testing is taking longer than expected
- Shipping has been delayed
- They don't actually have any stock and won't for some time
and basically everything in between.... so.... anyone got the real truth?
Or anyone managed to get a desire in the past week or so from Orange and I've just been fobbed off with excuses?
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I got one about 3 weeks ago. So I don't see what 'testing' has to do with it. Sound like they're confused. I was told `middle of the month` at the start of feb, only to read of people getting theirs so I phoned again and this time was told there were a few in stock. It's one of the most popular phones ever, so it's going out of stock as soon as it turns up.

poldie said:
I got one about 3 weeks ago. So I don't see what 'testing' has to do with it. Sound like they're confused. I was told `middle of the month` at the start of feb, only to read of people getting theirs so I phoned again and this time was told there were a few in stock. It's one of the most popular phones ever, so it's going out of stock as soon as it turns up.
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Yeah I've been told it's very popular but I'm more concerned that others are getting different answers, perhaps I should ring orange and direct them to this thread to see what they have to say regarding some people being shunned and others given what theyve asked for.

Christov said:
Yeah I've been told it's very popular but I'm more concerned that others are getting different answers, perhaps I should ring orange and direct them to this thread to see what they have to say regarding some people being shunned and others given what theyve asked for.
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Sorry, I meant middle of april, not feb. I found it frustrating, not seeing the phone on their site (not even 'coming soon'), being told to wait/keep checking, then reading about people receiving theirs, then phoning and being told none are available, then being told some will be available in 2 or 3 weeks and finally being told some are in stock now. But I still put all that down to poor communication within Orange and/or the staff I spoke to not caring. The last person I spoke to - who put my deal together for me - DID care and did a great job. All I can say is keep phoning (retentions - say you want to leave Orange) and telling them people are getting theirs and you're fed up waiting and being told contradictory things.

poldie said:
Sorry, I meant middle of april, not feb. I found it frustrating, not seeing the phone on their site (not even 'coming soon'), being told to wait/keep checking, then reading about people receiving theirs, then phoning and being told none are available, then being told some will be available in 2 or 3 weeks and finally being told some are in stock now. But I still put all that down to poor communication within Orange and/or the staff I spoke to not caring. The last person I spoke to - who put my deal together for me - DID care and did a great job. All I can say is keep phoning (retentions - say you want to leave Orange) and telling them people are getting theirs and you're fed up waiting and being told contradictory things.
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This is actually what I said today when I spoke to someone, one guy put together a contract offer for me, 22.50 a month, 600 mins, unlimited text/data/email over 24 months with the phone for free, but said the phone should be coming in the next couple of days and I basically wasn't informed.
I've been with orange for 3 years now and I'm fine staying with them if only they would stop jerking me around. I'm gonna try and get the orange shop near me to match the contract offer I've been given over the phone but we'll see if I get anywhere, I doubt it'll happen but it's worth a go. If that doesn't work I'll ring up again and try and speak to the guy who put together my contract originally.

I read on another forum of someone being sent out a replacement for a faulty desire this weekend. So orange are either hording them for some reason or being selective on who they let have them.

They're probably hoarding them while they try and sort out the MASSIVE problem that these phones have with dropping 3G/HSDPA signal... I genuinely think that's what's happening. A lot of people with Desires on Orange UK are having issues... including myself

I rang orange once again, they said they cannot order me a phone today or tommorrow and their 'best guess' is that they will be in on Tuesday. I don't know how they're guessing since everyone I speak to still gives me a different answer.
Basically I got fed up with waiting and went into the shopping centre today and picked one up from carphone warehouse. £30pm, 500 mins, unlimited texts/data/email and all that jazz. Not as good a deal as I wanted but I got the handset and I didn't have to wait for up to 2 months as a couple of people I know have been.
I also went into the orange shop and asked them to match the price I was quoted, they could give me the same contract but the phone would cost £99.99... too much for me personally but might be worth a look for others.
I was also offered a contract in Phones4u from vodafone for £30pm, 300 mins and the same unlimited stuff. However I'd be a new customer and stuff so I'd lose any loyalty points I had with orange.
Every shop I went into said that orange had been telling them they had no stock, so I don't know what to say regarding "we'll have some in stock soon" or "theyre going through testing" other than I was clearly being lied to.
I'd advise anyone else looking to get one of these phones soon to go round the shops and try to get a good deal. Phones4u originally offered me £35 with 200 mins on vodafone as well as I'd have to pay £50 to get out of my contract for the next 2 months. I managed to beat them down to a far better deal but not as good a deal as what carphone warehouse gave me.
Good luck to all those trying to get one from orange! Let's hope that they actually get some in stock soon.

Well the orange website says i can now upgrade to a desire but when i ring upgrades they say none left ring back tomorrow

I managed to get one for an upgrade about 10 days ago.
I think the issue is stock and their messaging/notification system doesn't work. Anyone wanting one will need to keep chasing Orange to be first in line. They seem to have no back order system in place so its a bit of a free for all; not something they could tell customers.

Black HTC Desire now available through Orange upgrades, just ordered mine for delivery Wednesday.

Me too finally, couldn't be bothered waiting for upgrades to answer so did it through the website. Phone coming wednesday, dolphin 25 for £19 a month, that'll do me.

A note to t-mobile buyers!

Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.

yeah i didn't expect that they'd sell out or anything

mrvirginia said:
yeah i didn't expect that they'd sell out or anything
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Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED

computermilk said:
Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED
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usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.

mrvirginia said:
usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.
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This is true... and i've seen that.. i'm talking about when you get to the LAST STEP in the Online order process? it actually says "Back ordered" "estimated **** date, blah blah blah" and right now for the Black models it's past 5/7 i think.

I woke up at 4 AM on Monday to order my S4....:silly:

computermilk said:
Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.
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I just got mine and it's coming tomrrow as well.....now lets figure out how to root

I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.

dkotoric said:
I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.
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let us know how it goes, i was about to do the same but didnt want to hassle with calling back and having to cancel and turning the order into a mess as tmobile associates are known to goof up. Any how, please do let us know how it went.

RonDigital828 said:
I just got mine and it's coming tomrrow as well.....now lets figure out how to root
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Motochopper is your friend.

T-Mobile has a bad habit of placing orders for sh!t they don't have. I have had it happen several times where they place an order and I check online:backordered :SMH:

What about customer satisfaction deals? I've been a T-Mobile customer for about 12 years now, and I'm still under contract, but not yet eligible for an upgrade. Anyone else in this situation that has not had to pay full price for their S4? Who / What department did you speak with, and what tactic did you use? I upgraded my last phone before I was eligible at a full discount, but I don't want to push my luck...

Update mine has be shopped being delivered tomorrow
Sent from my Nexus 4

Sounds like I may need to take a trip to the T-mobile store because this phone might be worth paying VZW an early termination fee. I'd probably end up saving money overall anyway.
GNex // Toro // CodeX // AK exp // Hue

Ordered from tmobile online yesterday 4/30 and got overnight shipping for free due to a free next day shipping promotion they are having (i had to call tmo to get my $25 shipping refunded), TMO order confirmation shows delivery date of 5/8 on webiste but UPS website shows delivery date of 5/1. When I logged on to Tmo, it says shipped with a tracking # so then I tracked it on UPS, there was no record to be found. About midnight the tracking number started to "track" and it showed my package on the way and should be here before the end of the day ( May 01). Woke up this morning checked again and now my S4 is "OUT FOR DELIVERY"...o the joy, i cant wait!!! Its like waiting for Santa all over again that why i told all my friends: S4 its what dreams are made of!

yeah they're being shipped out. they're not on backorder lol

mrvirginia said:
yeah they're being shipped out. they're not on backorder lol
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I ordered on Monday morning (full price upgrade and paid for overnight shipping), and have no tracking number yet. I heard different stories of "payment is being processed", and then "you will get it on Tuesday for sure, it's been shipped" to today's gem "we don't have any yet from Samsung." Riiiiight! I asked twice to have my shipping refunded, and the rep changed her tune to "actually it probably got shipped" and refused to refund the charge. Is this what UNcarrier has come down to?
Quite pissed by now that I can't even get a clear answer.

I ordered mine at about 1pm on Monday, got regular shipping, never recieved a confirmation and it never showed up on My Tmobile but less then 48hrs later it showed up at the door. Really surprised because I was going to call them today to see if the order actually went through.

Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?

pakraider said:
Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?
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Probably using outside call centers for some of their customer service instead of all internal people
GNex // Toro // CodeX // AK exp // Hue