Develop Bugs

MobilePhonesDirect, Order Process

Hi, I ordered a HTC Desire earlier today on T-Mobile UK, through MPD. What is the order process.
Its currently sat on "Pending Stock", does this mean it passed the credit check, and everything is fine or not. I know it is "Pending Stock" as the phone isn't out yet, just want to know if i will actually get one or not. Thanks

It's not guaranteed as the credit check still needs to be completed. You should see a couple of quid come out and then go back in from the bank account you used sometime soon.

Are you sure as I have heard once it gets to the Pending stock page, it is has already passed everything. If it was in stock it would have said dispatched, not sure though.

I have ordered the same phone.
I have had £2 taken out from T-mobile and then put back in! However my phone and delivery cost was £9 and it looks like that has been put back in as well which is weird. But on my account it says pending stock!
Have I passed the credit check then?
- Not long to wait for the desire now! come on my son!!!

I cant check my bank till monday but if mine is at Pending Stock and so is yours i dont see why they wouldn't have taken money from my account. I will ring them on monday. If everything is fine I have managed to get a HTC Desire for £25 a month, for 18 months. Wow, actually cant wait. Was going to get a Nexus one, but I can run sense on this so, cant wait.

nintendolinky said:
Are you sure as I have heard once it gets to the Pending stock page, it is has already passed everything. If it was in stock it would have said dispatched, not sure though.
Click to expand...
Click to collapse
If you only ordered today then the credit check will not have been done. They probably won't take any money out until Monday. Since ordering on the 9th my account has always stated "Pending Stock". I presume should I have failed the credit check then I'd be informed. Ring them if you're unsure but I'd leave it until they've at least done the money transfer part of the check.
Raminder1992 said:
I have ordered the same phone.
I have had £2 taken out from T-mobile and then put back in! However my phone and delivery cost was £9 and it looks like that has been put back in as well which is weird. But on my account it says pending stock!
Have I passed the credit check then?
- Not long to wait for the desire now! come on my son!!!
Click to expand...
Click to collapse
The delivery charge may have been taken by mistake, hence it going back in as I haven't had MPD charge me yet. Probably be charged closer to the delivery date.

They took the money out for delivery pretty much straight away. They took money out for the credit check the day after so yours should be done ( i think).
Same i got mine for £25 but for 24 months.
How many mins / texts / internet did you get??

I got the 300mins, 300 texts, unlimited internet for £25 over 18 months. Phone cost me £5.99. Not been charged for anything yet though.

I have ordered the same as you 18 month, 300 mins and 300 texts unlimited net. I range earlier today and asked them about the credit check, and they said if they had time to do it today they would, and then my order would be processed. It originally said "New (Contract)", and then changed this evening to "Pending Stock", so im not sure if they have conducted the check or not, but the order has progressed.

Will they be sent out on the 26th like T-Mobile.co.uk is doing?

Im not sure, it says on the website that is the W/C 5th April, hoping its the same for us though, we might get it the same time. I would rather pay these prices than have to go with T-Mobile directly, also our phones wont be branded, and will be unlocked, win win, in my eyes.

Our phones will be unlocked and unbranded? Great!
Just checked my order, which was placed yesterday and it says Pending Stock. Very excited!
I've ordered it to my home address, which I'm at between 27th March and 11th April.. so if it arrives after 11th I will be gutted!

Did you get a few quid come out of your account, im just asking as my order says pending stock, but would like to know if the credit check has been completed or not.

jamiepyrite said:
Our phones will be unlocked and unbranded? Great!
Just checked my order, which was placed yesterday and it says Pending Stock. Very excited!
I've ordered it to my home address, which I'm at between 27th March and 11th April.. so if it arrives after 11th I will be gutted!
Click to expand...
Click to collapse
Are you only at home because you are on school holidays!
I have up to the 18th - should come by then!!
I can not wait!

I got the 24 month with 600 mins and 500 texts and unlimited internet and £5.99 for the phone. I thought I could live with 6 more months with 300 extra mins and 200 extra texts!
Is there an actual release date yet? We should find out soon!

Raminder1992 said:
Are you only at home because you are on school holidays!
I have up to the 18th - should come by then!!
I can not wait!
Click to expand...
Click to collapse
I'm away at University at the moment so wouldn't trust to get it delivered here - Packages go missing ALL the time!
I only get two weeks off for Easter, but I have to spend those two weeks working on my dissertation rather than playing with my Desire!

I ordered mine on the 18th March and it says Pending stock so not sure either, had a look on my bank but can't see anything on there but i got a call from Barclay's fraud thing and it seems T-Mobile tried to take some out i guess the check they do but it was refused by the bank for some reason so need to look into that.
I can't see it being a problem as i currently have a T-Mobile contract so i imagine it should go through without issues, may call Mobilephone direct on Monday and see if all is ok.

Thanks, im going to ring them tomorrow as I need to know if its all gone through fine, Im not sure if money has come out as my online banking isn't working and cant get statement till monday, im hoping its all gone through fine.

Been on the phone to them and my checks all went through fine, from what she said if you Pending Stock you pretty much ok and they don't take payment out until the phones ready for dispatch. They expecting them in on 5th April and hope to get them out to customers within that week but remember its Easter Monday on the 5th so i doubt they will get any in then so looking Tuesday onwards.
Still call to others if you want to know if you passed the checks yourself i am only going on what i was told

Does unlimited internet actually mean unlimited internet?
Hi guys,
I've been stung on orange with their so called unlimited internet package. Got billed loads for going over 500 meg a month. OK I thought, I'll stay under 500 meg an month and then got stung on 150 meg a day cap (payed again)!!!
I am getting my HTC Desire with T-Mobile this time. So the basis of my question is simple; Does T-mobile actually give unlimted internet, uncapped data or do I still have to be careful?
Thanks.

Deliveries on Saturday, March 27th

I am so keen to get my hands on this phone...
Mine was sent to me yesterday so I am hoping to get it today.
Could you all just write a post here when you receive yours so we can do some tracking this way.

Ive just rang my delivery office, they have it and are about to go out for deliveries, they said it will be delivered before 10pm, however i live like 5 mins away from Ossett Town center, so should be here sooon.

Blimming heck, thought I was bad. You guys here at 7am waiting on the phone..... oh wait....
It's a great feeling, being told one minute your have to wait another week after getting all excited, and then having that reversed during a horrible 7 to 5 shift at work. Marvellous!!!
We can all come back on here this afternoon and ***** about bugs then. lol
How long are you guys going to give the first charge?

I have work at ten, so im not charging it. I know I know I should charge it, but no I dont want to lol. Its coming to work with me.

I've been up since 5:30am, now thats sad!
I'm hoping it gets here before 10ish, as I have to go out C'mon Mr/Ms/Mrs Postman!

nintendolinky said:
I have work at ten, so im not charging it. I know I know I should charge it, but no I dont want to lol. Its coming to work with me.
Click to expand...
Click to collapse
Keep us posted mate and take pics of it if you have another camera

im patiently awaiting too... Got a text last night saying my new line was now active and the number is now posted on my t-mobile portal.

nintendolinky said:
Ive just rang my delivery office, they have it and are about to go out for deliveries, they said it will be delivered before 10pm, however i live like 5 mins away from Ossett Town center, so should be here sooon.
Click to expand...
Click to collapse
Did you have the tracking number or did you just quote your name and address?

I have a tracking number

Delivery on a saturday??
Were do you live?
In sweden the postal service is closed...

We all live in the UK, We get post on saturdays, not sundays though. I have a tracking number which is: SG836901414GB, I did give the guy my name though, and he was like, yeah its here, its just leaving now, but 45 mins later and he isn't here yet. I want it now lol.

Still waiting too, although I've logged into my T-Mobile account on the website, and it has already populated all the info for my package, and phone number etc! Can't wait till it gets here

can I ask how did you obtain your tracking number, t-mobile said it wasnt available yesterday?

I've got mine!! Yaaay
7:39am and there was a huge bang on the frontdoor!!
It's on charge now.

early
I'm rather jealous of you guys waiting for your phones to arrive, especially since I'm up at 7am with the kids anyway. I held off on the home delivery because I'm away at work all next week 200 miles from home, so if it didn't arrive today It'd be sat at home unopened for a week. I'm planning on going into a T-mobile store Monday - fingers crossed.
Good luck with the deliveries - try to share some of the excitement with the rest of us!

Oh, and the downside is it comes with a 4GB memory card. Grrrh

I asked them, they gave me it. Simples. And oh my god you have got it. Can you see if its unlocked to all networks please, also any T-Mobile branding.

nintendolinky said:
I asked them, they gave me it. Simples. And oh my god you have got it. Can you see if its unlocked to all networks please, also any T-Mobile branding.
Click to expand...
Click to collapse
I've not switched it on yet, going to do a full charge first but there is no T-Mobile branding or marking anywhere on the case or even the packaging.

before 8am? nice one! I bet i will be one of them unlucky ones who wont get it till monday will call t-mobile at 8am and see if they can give me the tracking number...

i usually never charge a battery until its dead, so will use it until it shows low battery, and then do a 12 hour charge, and run it down to low battery at least 3 times.
it will then last ages! my current BB Bold lasts 3 days!

T mobile no stock till next week at earliest 7/4

even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.

amarko5 said:
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
Click to expand...
Click to collapse
I think it depends on whether you called them up as well, or not.
I put my order into the TMobile website on Friday morning (30th) at around 930am.
After reading on this forum about delays and no stock I then called them up Friday afternoon at approx 430pm - I was told that all the initial stock of 1400 (or 1600, I can't remember which) was gone, so I would not be receiving a phone the next day.
The sales agent then went on to tell me they were expecting another delivery of 500 that evening, and they would be sent to customers on Monday, to arrive Tuesday (1st). He then searched for my web-order and manually pushed it through to ensure I would get a phone from this 2nd batch. He then called back to confirm it would be sent out Monday and arrive between 8am-1pm Tues. I assume if I hadn't called then my order would've been dealt with chronologically along with all the other website orders.
I called again just now, querying why I had not had the "winging it's way to you" email, and was told that my order had been completed by their phone team, and they don't send those emails out. And my phone will definitely arrive tomorrow before 1pm
I feel a bit bad that I might have jumped the queue, but hey it's TMobile that decided to do that because I rang up chasing it, not me!

i have just called tmobile and placed an upgrade order with the loyalty team - they have them in stock for next day delivery and got a cracking deal as well!

I ordered mine Friday afternoon. It's just come now but i have to go back to work
Will leave it at home charging lol.

Just spoke to my business manger on Tmobile stock coming in on wednesday and mine is coming on thursday...happy days

I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!

thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
Click to expand...
Click to collapse
thats a good deal! as an existing customer i got an offer of £22.50 per month on my existing flext 40 tariff and free phone - 18 month contract

I still don't understand how Tmobil is the sole shop to sell the Desire before 7th April in the whole world
Are HTC testing the Desire on a very limited market??

thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
Click to expand...
Click to collapse
you're welcome.

yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!

hager420 said:
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
Click to expand...
Click to collapse
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.

riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
Click to expand...
Click to collapse
What numbers are people ringing to get through to living human beings?
I rang the help line (0845 412 5000) (also rang the sales line but I was neither an existing customer or someone looking to buy a new phone, I already ordered on the net so I hung up) and pressed the correct number for "in the process of ordering" and got told to put in my mobile number, which I don't have since my phone hasn't arrived!
It's my first time ordering from T-Mobile and they don't seem to have a "go straight to a live human being" option on their phone system, is my best bet just to ring sales and push the "new customer" button and then tell them my order is active already and I want some information?
Thanks for any responses

riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
Click to expand...
Click to collapse
Cheers for that mate, hopefully that will include the exchange/returns stock

I just spoke to them on the sales number (i pressed * a couple of times and got put through eventually) and they said that they didn't know whether there would be another shipment on Wednesday although there should be one this week...

hmmm.. why are there never any straight answers.
I had the 'winging its way to you' email on Thursday.. nothing has arrived, so I called them today and was told it went out of stock after they sent the email - now he said they have no stock and that it's expected within 7 days.
No idea why the hell I got the email if it hadn't even left them though!
I'll have to wait and see if anything turns up!

carphone Warehouse
I've been waiting to pick one up instore from t mobile everyone is saying two weeks or they don't know. after searching i saw that is available on payasyou go on orange in carphone warehouse so i might pick one up tomorrow there phones are normally unlocked.

I ordered mine as an upgrade Friday afternoon and got it early Saturday morning.

It seems to me that everyone who has spoken to the actual sales team has had their order fast-tracked. So all of us who ordered online are getting put to the back of the queue. Just need to think of a way to make them want to fast-track you.

hager420 said:
Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
Click to expand...
Click to collapse
You know Layar has a layer for coffeeshops in A'dam? Quite handy.

well all I can say is I feel I was talking to an honest rep who assured me that there are none left and that they honestly do not know a firm date for future deliveries, this was after getting the usual runaround several reps
so if you get yours then great, but as I said I wouldnt hold my breath.

Still waiting to go hands on, Spewin'

Have had a crap run getting my HOX through Viginmobileaustralia.
They advertised it was available online early last week. So I rang to upgrade only to be told they would be ready to take orders the next day. So rang them the next day only to be told they were still not ready and to ring back the next day. Seemed like Dejavu.
Eventually they take my order on Wed last week. Several times I told them I wanted the black one to make sure she got the message. Didn't make the courier till the next day and was held till after Easter for delivery.
Finally arrived today Yay! Opened up to find a white one. WTF Oh well get a cover to keep clean.
Couldn't find the microsim in the packaging so thought it must be onboard already. Start setting it up to find it has no sim installed. Ring Virgin again to be told I would have to wait 4-8 days to get a sim sent or drop in my nearest store.
Great only 4hrs drive return to the nearest store. Guess i'll be heading off early tomorrow. Screen looks choice though and was smooth operating compared with the TF.
Sorry to whinge for a first post, just find the service of businesses in Aust a joke at times.

WOW... That sucks... Why dont you try getting a SIM cutter... Seems easier than going through all that...

kembro said:
Have had a crap run getting my HOX through Viginmobileaustralia.
They advertised it was available online early last week. So I rang to upgrade only to be told they would be ready to take orders the next day. So rang them the next day only to be told they were still not ready and to ring back the next day. Seemed like Dejavu.
Eventually they take my order on Wed last week. Several times I told them I wanted the black one to make sure she got the message. Didn't make the courier till the next day and was held till after Easter for delivery.
Finally arrived today Yay! Opened up to find a white one. WTF Oh well get a cover to keep clean.
Couldn't find the microsim in the packaging so thought it must be onboard already. Start setting it up to find it has no sim installed. Ring Virgin again to be told I would have to wait 4-8 days to get a sim sent or drop in my nearest store.
Great only 4hrs drive return to the nearest store. Guess i'll be heading off early tomorrow. Screen looks choice though and was smooth operating compared with the TF.
Sorry to whinge for a first post, just find the service of businesses in Aust a joke at times.
Click to expand...
Click to collapse
Sounds rough mate. I just called Vodafone and they are waiving my 2 and a half months exit fee and letting me upgrade now
Now just to see how long til it arrives

A note to t-mobile buyers!

Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.

yeah i didn't expect that they'd sell out or anything

mrvirginia said:
yeah i didn't expect that they'd sell out or anything
Click to expand...
Click to collapse
Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED

computermilk said:
Well their website is clearly making it seem like they are being put on Back order once you get to the END of the transaction.. like for the Black model it says BACK ORDERED
Click to expand...
Click to collapse
usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.

mrvirginia said:
usually when something is out of stock on T-Mob site, doesn't it say so? i wanna say i've seen out of stock on there before. maybe i'm remembering incorrectly.
Click to expand...
Click to collapse
This is true... and i've seen that.. i'm talking about when you get to the LAST STEP in the Online order process? it actually says "Back ordered" "estimated **** date, blah blah blah" and right now for the Black models it's past 5/7 i think.

I woke up at 4 AM on Monday to order my S4....:silly:

computermilk said:
Just got off the phone with T-Mobile and ordered ANOTHER Galaxy S4, even a black one.
And it's shipping today arriving tomorrow.
Stock is still VERY good.. even though the website lies and doesn't reflect that? it even says estimated shipping 5/7... orders are VERY much so still in stock..
If you want to know for sure, just make your order over the phone like i did.
Click to expand...
Click to collapse
I just got mine and it's coming tomrrow as well.....now lets figure out how to root

I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.

dkotoric said:
I just placed an order over the phone ladie said expected shipping date May 9th, will deff call and cancel if not shipped in the next day or two.
Click to expand...
Click to collapse
let us know how it goes, i was about to do the same but didnt want to hassle with calling back and having to cancel and turning the order into a mess as tmobile associates are known to goof up. Any how, please do let us know how it went.

RonDigital828 said:
I just got mine and it's coming tomrrow as well.....now lets figure out how to root
Click to expand...
Click to collapse
Motochopper is your friend.

T-Mobile has a bad habit of placing orders for sh!t they don't have. I have had it happen several times where they place an order and I check online:backordered :SMH:

What about customer satisfaction deals? I've been a T-Mobile customer for about 12 years now, and I'm still under contract, but not yet eligible for an upgrade. Anyone else in this situation that has not had to pay full price for their S4? Who / What department did you speak with, and what tactic did you use? I upgraded my last phone before I was eligible at a full discount, but I don't want to push my luck...

Update mine has be shopped being delivered tomorrow
Sent from my Nexus 4

Sounds like I may need to take a trip to the T-mobile store because this phone might be worth paying VZW an early termination fee. I'd probably end up saving money overall anyway.
GNex // Toro // CodeX // AK exp // Hue

Ordered from tmobile online yesterday 4/30 and got overnight shipping for free due to a free next day shipping promotion they are having (i had to call tmo to get my $25 shipping refunded), TMO order confirmation shows delivery date of 5/8 on webiste but UPS website shows delivery date of 5/1. When I logged on to Tmo, it says shipped with a tracking # so then I tracked it on UPS, there was no record to be found. About midnight the tracking number started to "track" and it showed my package on the way and should be here before the end of the day ( May 01). Woke up this morning checked again and now my S4 is "OUT FOR DELIVERY"...o the joy, i cant wait!!! Its like waiting for Santa all over again that why i told all my friends: S4 its what dreams are made of!

yeah they're being shipped out. they're not on backorder lol

mrvirginia said:
yeah they're being shipped out. they're not on backorder lol
Click to expand...
Click to collapse
I ordered on Monday morning (full price upgrade and paid for overnight shipping), and have no tracking number yet. I heard different stories of "payment is being processed", and then "you will get it on Tuesday for sure, it's been shipped" to today's gem "we don't have any yet from Samsung." Riiiiight! I asked twice to have my shipping refunded, and the rep changed her tune to "actually it probably got shipped" and refused to refund the charge. Is this what UNcarrier has come down to?
Quite pissed by now that I can't even get a clear answer.

I ordered mine at about 1pm on Monday, got regular shipping, never recieved a confirmation and it never showed up on My Tmobile but less then 48hrs later it showed up at the door. Really surprised because I was going to call them today to see if the order actually went through.

Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?

pakraider said:
Lol, latest gem from T-Mobile Customer Care: "It's too early to say you won't get the overnight delivery in time, because the estimated delivery date is April 30th, so everything looks to be on track."
Me: "Sir, you do realize it's May 1st today?"
Customer Care: "Ohh you're right.. Well, that is what it says in the system, so let's see what happens. Was there anything else I could help you with today?"
Who is this new T-Mobile and what did they do to the one I've known for years?
Click to expand...
Click to collapse
Probably using outside call centers for some of their customer service instead of all internal people
GNex // Toro // CodeX // AK exp // Hue