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Just had confirmation email from t-mobile (web order)
that it's on its way.....although i'll be amazed if i actually see it till tuesday.
Nice !
You will with Special Delivery if its ordered before 4pm so we should get them tomorrow.
And you will tell me if the speaker is loud or not for ringtones(N1 syndrom)
Well, it was ordered monday lunch time, not sure if its a "special" delivery, it just says "delivered within 2 days" but....a saturday!? i won't hold my breath.
Still, anything prior to Tuesday and i'll be pleased
Just hope the T-Mobile signal is good enough (street check says it is)
By the way, just called o2 to get my PAC, asked the woman in retentions if she had a release date for the Desire, she said they had it down for the 29th of april ! ...Rubbish, that'll be a few customers out the door i reckon
They send them Special Delivery it all depends if Royal Mail get them out for tomorrow, they told me tomorrow on the phone when i ordered one.
My email says from T-mobile says "Your order's winging its way to you right this minute..."
WTF? I thought it was delayed until next Thursday?
Yeahhhhhhh!!!!!" JUST HAD THE EMAIL AND CALLED TO CHECK - SHOULD BE WITH ME SATURDAY OR MONDAY!!! YES I'M SHOUTING!!
firedup said:
WTF? I thought it was delayed until next Thursday?
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Glad you got your mail.
How wierd I phoned T-Mobile this morning to be told it's not coming till Wednesday next week, now i just got the winging email..
Welcome to T-Mobile
Your order's winging its way to you right this minute so get ready to say hello to your new HTC Desire
Mines coming to me tomorrow. Said it will be here for the morning.
Only placed my order this morning at 10am, and have just rung up TMobile to find out when I will get it delivered.
Spoke to a really nice guy who told me the first 1600 (or did he say 1400?) handsets were all gone, but they were expecting another 500 handsets to be delivered today/this evening. He is going to make sure my order goes through on this second batch of handsets and then give me a call to let me know. Should be with me on Tuesday - it's gonna kill me to wait that long!!
Thumbs up to the TMobile guy on the phone though, top service.
firedup said:
WTF? I thought it was delayed until next Thursday?
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I get the impression that the delay till April 7th is only for the sim free unlocked phones. Like mine... Nooooooooooo!
I am so keen to get my hands on this phone...
Mine was sent to me yesterday so I am hoping to get it today.
Could you all just write a post here when you receive yours so we can do some tracking this way.
Ive just rang my delivery office, they have it and are about to go out for deliveries, they said it will be delivered before 10pm, however i live like 5 mins away from Ossett Town center, so should be here sooon.
Blimming heck, thought I was bad. You guys here at 7am waiting on the phone..... oh wait....
It's a great feeling, being told one minute your have to wait another week after getting all excited, and then having that reversed during a horrible 7 to 5 shift at work. Marvellous!!!
We can all come back on here this afternoon and ***** about bugs then. lol
How long are you guys going to give the first charge?
I have work at ten, so im not charging it. I know I know I should charge it, but no I dont want to lol. Its coming to work with me.
I've been up since 5:30am, now thats sad!
I'm hoping it gets here before 10ish, as I have to go out C'mon Mr/Ms/Mrs Postman!
nintendolinky said:
I have work at ten, so im not charging it. I know I know I should charge it, but no I dont want to lol. Its coming to work with me.
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Keep us posted mate and take pics of it if you have another camera
im patiently awaiting too... Got a text last night saying my new line was now active and the number is now posted on my t-mobile portal.
nintendolinky said:
Ive just rang my delivery office, they have it and are about to go out for deliveries, they said it will be delivered before 10pm, however i live like 5 mins away from Ossett Town center, so should be here sooon.
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Did you have the tracking number or did you just quote your name and address?
I have a tracking number
Delivery on a saturday??
Were do you live?
In sweden the postal service is closed...
We all live in the UK, We get post on saturdays, not sundays though. I have a tracking number which is: SG836901414GB, I did give the guy my name though, and he was like, yeah its here, its just leaving now, but 45 mins later and he isn't here yet. I want it now lol.
Still waiting too, although I've logged into my T-Mobile account on the website, and it has already populated all the info for my package, and phone number etc! Can't wait till it gets here
can I ask how did you obtain your tracking number, t-mobile said it wasnt available yesterday?
I've got mine!! Yaaay
7:39am and there was a huge bang on the frontdoor!!
It's on charge now.
early
I'm rather jealous of you guys waiting for your phones to arrive, especially since I'm up at 7am with the kids anyway. I held off on the home delivery because I'm away at work all next week 200 miles from home, so if it didn't arrive today It'd be sat at home unopened for a week. I'm planning on going into a T-mobile store Monday - fingers crossed.
Good luck with the deliveries - try to share some of the excitement with the rest of us!
Oh, and the downside is it comes with a 4GB memory card. Grrrh
I asked them, they gave me it. Simples. And oh my god you have got it. Can you see if its unlocked to all networks please, also any T-Mobile branding.
nintendolinky said:
I asked them, they gave me it. Simples. And oh my god you have got it. Can you see if its unlocked to all networks please, also any T-Mobile branding.
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I've not switched it on yet, going to do a full charge first but there is no T-Mobile branding or marking anywhere on the case or even the packaging.
before 8am? nice one! I bet i will be one of them unlucky ones who wont get it till monday will call t-mobile at 8am and see if they can give me the tracking number...
i usually never charge a battery until its dead, so will use it until it shows low battery, and then do a 12 hour charge, and run it down to low battery at least 3 times.
it will then last ages! my current BB Bold lasts 3 days!
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
amarko5 said:
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
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I think it depends on whether you called them up as well, or not.
I put my order into the TMobile website on Friday morning (30th) at around 930am.
After reading on this forum about delays and no stock I then called them up Friday afternoon at approx 430pm - I was told that all the initial stock of 1400 (or 1600, I can't remember which) was gone, so I would not be receiving a phone the next day.
The sales agent then went on to tell me they were expecting another delivery of 500 that evening, and they would be sent to customers on Monday, to arrive Tuesday (1st). He then searched for my web-order and manually pushed it through to ensure I would get a phone from this 2nd batch. He then called back to confirm it would be sent out Monday and arrive between 8am-1pm Tues. I assume if I hadn't called then my order would've been dealt with chronologically along with all the other website orders.
I called again just now, querying why I had not had the "winging it's way to you" email, and was told that my order had been completed by their phone team, and they don't send those emails out. And my phone will definitely arrive tomorrow before 1pm
I feel a bit bad that I might have jumped the queue, but hey it's TMobile that decided to do that because I rang up chasing it, not me!
i have just called tmobile and placed an upgrade order with the loyalty team - they have them in stock for next day delivery and got a cracking deal as well!
I ordered mine Friday afternoon. It's just come now but i have to go back to work
Will leave it at home charging lol.
Just spoke to my business manger on Tmobile stock coming in on wednesday and mine is coming on thursday...happy days
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
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thats a good deal! as an existing customer i got an offer of £22.50 per month on my existing flext 40 tariff and free phone - 18 month contract
I still don't understand how Tmobil is the sole shop to sell the Desire before 7th April in the whole world
Are HTC testing the Desire on a very limited market??
thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
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you're welcome.
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
hager420 said:
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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What numbers are people ringing to get through to living human beings?
I rang the help line (0845 412 5000) (also rang the sales line but I was neither an existing customer or someone looking to buy a new phone, I already ordered on the net so I hung up) and pressed the correct number for "in the process of ordering" and got told to put in my mobile number, which I don't have since my phone hasn't arrived!
It's my first time ordering from T-Mobile and they don't seem to have a "go straight to a live human being" option on their phone system, is my best bet just to ring sales and push the "new customer" button and then tell them my order is active already and I want some information?
Thanks for any responses
riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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Cheers for that mate, hopefully that will include the exchange/returns stock
I just spoke to them on the sales number (i pressed * a couple of times and got put through eventually) and they said that they didn't know whether there would be another shipment on Wednesday although there should be one this week...
hmmm.. why are there never any straight answers.
I had the 'winging its way to you' email on Thursday.. nothing has arrived, so I called them today and was told it went out of stock after they sent the email - now he said they have no stock and that it's expected within 7 days.
No idea why the hell I got the email if it hadn't even left them though!
I'll have to wait and see if anything turns up!
carphone Warehouse
I've been waiting to pick one up instore from t mobile everyone is saying two weeks or they don't know. after searching i saw that is available on payasyou go on orange in carphone warehouse so i might pick one up tomorrow there phones are normally unlocked.
I ordered mine as an upgrade Friday afternoon and got it early Saturday morning.
It seems to me that everyone who has spoken to the actual sales team has had their order fast-tracked. So all of us who ordered online are getting put to the back of the queue. Just need to think of a way to make them want to fast-track you.
hager420 said:
Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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You know Layar has a layer for coffeeshops in A'dam? Quite handy.
well all I can say is I feel I was talking to an honest rep who assured me that there are none left and that they honestly do not know a firm date for future deliveries, this was after getting the usual runaround several reps
so if you get yours then great, but as I said I wouldnt hold my breath.
I've been checking BB every day for watches since I see one pop up every now and then acting like they have one. Now 20 BB's all across my state are saying delivery in 3-5 days, so my guess is Moto is shipping out the next batch. Put yours on order or call customer service to see if you can reserve one! Hopefully this next shipment will be enough to satisfy walk-in purchases.
They had that same message since last week Friday. Kinda old news
I've been checking BB every day and it simply said "unavailable" or out of stock or something. The webpage appears to lag behind actual inventory by a day. This is the first update I've seen and I've been checking zip codes in different states for comparison.
pierrekid said:
They had that same message since last week Friday. Kinda old news
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Not any of the BB in my area. They had that message right at launch for the first half hour, then they all disappeared from the "check local stores" and up until last night, only stores that actually got shipments popped up.
yeah it changes every couple of hours. sometimes none available, sometimes 3-5 days, sometimes "in stock and available today". They dont let you order it or reserve it. Luckily the girl i called was cool enough to "hide" it for like 30mins while i went to pick it up.
its_dale said:
yeah it changes every couple of hours. sometimes none available, sometimes 3-5 days, sometimes "in stock and available today". They dont let you order it or reserve it. Luckily the girl i called was cool enough to "hide" it for like 30mins while i went to pick it up.
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Lucky. None of the stores I called would allow that.
I called my local BB who has people in the mobile department that actually knows what the Moto 360 is and they said they might be getting a shipment tomorrow (mainly because they get all their shipments on Thursday I think), so they said call back around 3pm to see if its been scanned into inventory, and keep calling until they can confirm the entire load is scanned (if the 360 was even part of it).
RunNgun42 said:
I called my local BB who has people in the mobile department that actually knows what the Moto 360 is and they said they might be getting a shipment tomorrow (mainly because they get all their shipments on Thursday I think), so they said call back around 3pm to see if its been scanned into inventory, and keep calling until they can confirm the entire load is scanned (if the 360 was even part of it).
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a lot of my local best buys showed in stock for the black one. Im looking for a silver though.
Went to the UPS Store to pick up my phone, shipped a day late but showed up quick.
Got home, opened the box, pulled out the bubble wrap, took out the Daydream View I ordered, and looked at an otherwise empty box.
Not even enough room for the phone in the box. Only one box shipped to me, only one shipment, just no phone. Now waiting for Google to call me back again with a solution from their refund team and find out how long I get to wait...
*sniff*
WOW! That bites. Mine should be here Thursday or Friday.
There'd better be a brand spankin new 2 XL in that package!
Sorry to hear that man!
My wife ordered hers the same night.
Supposed to ship yesterday, still hasn't shipped.
Sounds bad... Looks like the second shipment batch has gone fast as well..
Better than mine,,,On Trac delivered my phone,,,just to the wrong address, so I had to go search my neighborhood until I found a house numbered like mine just missing a digit and there it was LOL. Of course, this was after three hours on the phone with On Trac and them swearing to me that the geo tracker for my package when it was left was at my address. Well if you look at where it was left and my house thats like half a mile away LOL,,,wow!
And the plot thickens.
They called me back and cannot just ship me another one. They want to refund the Google financing and have me order another one which puts me at the back of the line. Said that they physically cannot just send me another one unless they send me the identical package with another Daydream View. I offered to send back the Daydream view I got and they said that that was perfectly fine but they cannot provide a shipping label for it. What kind of bat**** crazy stuff is this?
I am now going to be escalated so they said that the escalated people can't do anything more. Guess we'll see if I get a new phone this year or not.
Not your lucky day... bummer dealing with Google confusion!
got mine tues @ 2:23 pm cst......
been tring for 4 hours but the Damn bootloader isnt unlocking. you cant imagine how much a electronic device can piss you off unless youve been around the block yourself
Can somebody that got theirs do me a favor? Measure the outside measurements of the pixel 2 XL box that it came in? The actual box with the phone not the box that the phone box shipped in. If that makes any sense.
And now it gets even better. Nobody calls me back today so I can make a phone call on my way into work after getting rerouted three times to their escalation team I come to find out that I'm screwed.
First off they said that everything they see shows that the phone was in the box. In order for me to get satisfaction I get to know do the following.
Send an email back to them confirming that I am the official buyer of both items and that I did not receive the phone, only the Daydream View.
I also now get to go home tonight and take pictures of the box, fish the packing materials out of the trash and take pictures of that, take pictures of the Daydream View and packing materials in the Box, and pictures of all the outside labels.
After sending that in there's going to be a brief investigation into the phone and if it's found to actually be missing they will refund the Google financing charge. They will also refund my overnight shipping.
I then get to reorder my item and get right at the back of the line again.
The great part is the refund can take up to 14 business days they said.
On an even brighter note, my wife ordered hers a little later in the day then I ordered mine and it was supposed to ship two days ago. No shipping, no delay notification, and they still have not replied to her attempt at contact from yesterday. I love Google but what the hell's going on?
My wife is the best. She just ordered me a replacement while we wait for the rest to get finished with.
*slams had into table*
Replacement IMEI/Serial Number: ******
RMA Number: RMA*******
Dear Jeremy Zimmerman,
Sorry to hear about your lost or stolen Google Daydream View (Charcoal). We went ahead and sent you a replacement Google Daydream View Charcoal, It was shipped on October 26, 2017 via FX2.Your tracking number is: ******. It may take up to 24 hours from the time your package was shipped to track your order on the FX2 website.
If you still need help, please call Customer Support
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RED ZMAN said:
My wife ordered hers the same night.
Supposed to ship yesterday, still hasn't shipped.
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Mine was supposed to ship yesterday, for arrival today or tomorrow. Still doesn't show shipped.
Although, I'm not overly anxious or worried.
When I get it, I'll love it and keep it, or hate it and return it. The end
Mine did not show shipped until about 6 hours before delivery.
The requested images are standard for shipping claims. They need pictures of everything to verify what it looks like. If I was missing something in the shipment, I would have kept everything together until it was resolved just based on past experiences.
Sent from my Pixel XL using Tapatalk
Az Biker said:
Mine was supposed to ship yesterday, for arrival today or tomorrow. Still doesn't show shipped.
Although, I'm not overly anxious or worried.
When I get it, I'll love it and keep it, or hate it and return it. The end
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I'm not overly anxious either because I have my Nexus 6p and it's pretty much brand new after getting the battery replaced a few months ago. I'm just a little wound up because that's a lot of money to have sitting out there waiting for these guys to agree that it was missing from the box.
Besides, I'm looking at this kitchen table packed with accessories all waiting for something to put them on. Lol
imnuts said:
The requested images are standard for shipping claims. They need pictures of everything to verify what it looks like. If I was missing something in the shipment, I would have kept everything together until it was resolved just based on past experiences.
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Oh for sure, and I always do that. Anything I order I keep the box in the packing slips and such with it until I'm satisfied before breaking them down. My wife threw away the bubble wrap that was in there but it's on top of the garbage so it's not a big deal to get back out.
I'm only pissed about that because they should have asked for them last night or called me this morning as promised. Now there's another 12-hour delay for me to get the pictures and get them to them.
And now one of my best friends that followed me on the Nexus 6p train bought hers the same day.
Hers got delivered yesterday and the box is missing.
In one place FedEx says it was delivered at 1 and another place that says 3. It is saying it was delivered to the front door of her apartment building instead of the front door of her apartment.
Management for her apartment building said that FedEx did not come by that day.
Albuquerque metro area for me, Denver area for her...
SOUTHWEST PIXEL 2 XL CONSPIRACY!
Anyone else have their device come up missing or stolen?
My 2XL shipped Monday, but according to FedEx it's been on a truck out for delivery since Tuesday. Contacted both FedEx and Google and basically have no idea when I will see my phone.
RED ZMAN said:
And now one of my best friends that followed me on the Nexus 6p train bought hers the same day.
Hers got delivered yesterday and the box is missing.
In one place FedEx says it was delivered at 1 and another place that says 3. It is saying it was delivered to the front door of her apartment building instead of the front door of her apartment.
Management for her apartment building said that FedEx did not come by that day.
Albuquerque metro area for me, Denver area for her...
SOUTHWEST PIXEL 2 XL CONSPIRACY!
Anyone else have their device come up missing or stolen?
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Wonder if it's a system wide theft issue. I ordered myself a Pixel 2 XL and my wife a Pixel 2 on Saturday, Nov. 11. Both were marked as shipped the following Monday. Hers arrived Wednesday, but mine never made it past the "Label Created" status with FedEx. Google's Order Status said it was delivered, but the FedEx tracking said otherwise.
The best part is, my credit card was charged when the shipping label was created, but the device never shipped. This clearly goes against Google's policy about not charging the customer until the order actually ships.
Had NUMEROUS (6+) chats and emails with Google Support, each time them telling me a different story. From "take my word, you'll receive it today" to "ignore the tracking, we're expediting all XL orders and you'll receive it tomorrow" to "the tracking number is still valid, give it a couple days" to "the XLs are in high demand and your order is now delayed" and then "It's something with FedEx's system - you should contact them".
I then demanded a factual update otherwise I would dispute the charge on my credit card, since it already was charged. The latest story is "It seems that the device is lost in between the order shipment process. Don't worry, I have requested that your replacement device be sent out right away. " Yeah, uhm "LOST". Aka stolen.
That last update was as of Tuesday morning (11/21) and a new device has not shipped yet. Bummer because with Thanksgiving, I"m sure that will cause additional delays. Plus, who knows what promos Google is doing for Black Friday.
TL;DR Google Support doesn't know WTF is going on and I'm still waiting for my Pixel 2 XL 1+ week after ordering it and them saying it was delivered.
P.S. The order was coming from their Monrovia, CA center. Doubt it's the same for New Mexico, but it's possible.
Update on my situation. Finally got a new update from Google: "Sorry to hear about your lost or stolen Pixel 2 XL (128 GB, Just Black). We went ahead and sent you a replacement device, It was shipped on November 22, 2017 via FX2."
I guess FX2 is FedEx 2 Day. Today is only Wednesday, but unfortunately due to the holidays and weekend it won't arrive until Monday night. They processed this as an RMA, but have assured it's a new unit being sent, not a refurbished one.
Fingers crossed everything goes smooth from this point forward!