Develop Bugs

T mobile no stock till next week at earliest 7/4

even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.

amarko5 said:
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
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I think it depends on whether you called them up as well, or not.
I put my order into the TMobile website on Friday morning (30th) at around 930am.
After reading on this forum about delays and no stock I then called them up Friday afternoon at approx 430pm - I was told that all the initial stock of 1400 (or 1600, I can't remember which) was gone, so I would not be receiving a phone the next day.
The sales agent then went on to tell me they were expecting another delivery of 500 that evening, and they would be sent to customers on Monday, to arrive Tuesday (1st). He then searched for my web-order and manually pushed it through to ensure I would get a phone from this 2nd batch. He then called back to confirm it would be sent out Monday and arrive between 8am-1pm Tues. I assume if I hadn't called then my order would've been dealt with chronologically along with all the other website orders.
I called again just now, querying why I had not had the "winging it's way to you" email, and was told that my order had been completed by their phone team, and they don't send those emails out. And my phone will definitely arrive tomorrow before 1pm
I feel a bit bad that I might have jumped the queue, but hey it's TMobile that decided to do that because I rang up chasing it, not me!

i have just called tmobile and placed an upgrade order with the loyalty team - they have them in stock for next day delivery and got a cracking deal as well!

I ordered mine Friday afternoon. It's just come now but i have to go back to work
Will leave it at home charging lol.

Just spoke to my business manger on Tmobile stock coming in on wednesday and mine is coming on thursday...happy days

I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!

thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
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thats a good deal! as an existing customer i got an offer of £22.50 per month on my existing flext 40 tariff and free phone - 18 month contract

I still don't understand how Tmobil is the sole shop to sell the Desire before 7th April in the whole world
Are HTC testing the Desire on a very limited market??

thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
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you're welcome.

yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!

hager420 said:
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.

riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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What numbers are people ringing to get through to living human beings?
I rang the help line (0845 412 5000) (also rang the sales line but I was neither an existing customer or someone looking to buy a new phone, I already ordered on the net so I hung up) and pressed the correct number for "in the process of ordering" and got told to put in my mobile number, which I don't have since my phone hasn't arrived!
It's my first time ordering from T-Mobile and they don't seem to have a "go straight to a live human being" option on their phone system, is my best bet just to ring sales and push the "new customer" button and then tell them my order is active already and I want some information?
Thanks for any responses

riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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Cheers for that mate, hopefully that will include the exchange/returns stock

I just spoke to them on the sales number (i pressed * a couple of times and got put through eventually) and they said that they didn't know whether there would be another shipment on Wednesday although there should be one this week...

hmmm.. why are there never any straight answers.
I had the 'winging its way to you' email on Thursday.. nothing has arrived, so I called them today and was told it went out of stock after they sent the email - now he said they have no stock and that it's expected within 7 days.
No idea why the hell I got the email if it hadn't even left them though!
I'll have to wait and see if anything turns up!

carphone Warehouse
I've been waiting to pick one up instore from t mobile everyone is saying two weeks or they don't know. after searching i saw that is available on payasyou go on orange in carphone warehouse so i might pick one up tomorrow there phones are normally unlocked.

I ordered mine as an upgrade Friday afternoon and got it early Saturday morning.

It seems to me that everyone who has spoken to the actual sales team has had their order fast-tracked. So all of us who ordered online are getting put to the back of the queue. Just need to think of a way to make them want to fast-track you.

hager420 said:
Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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You know Layar has a layer for coffeeshops in A'dam? Quite handy.

well all I can say is I feel I was talking to an honest rep who assured me that there are none left and that they honestly do not know a firm date for future deliveries, this was after getting the usual runaround several reps
so if you get yours then great, but as I said I wouldnt hold my breath.

Pre-Order Back-Order question

Hi folks,
I pre-ordered my Lumia 900 phone on the friday, 10AM when my AT&T store opened. This is the first time I have ever pre-ordered anything from AT&T or any cell carrier.
I received an order notification email a little later thanking me for my order etc... and an update notification would occur when it ships.
A little more than 24 hours later I get an email notification saying "We are sorry, your item is on backorder and we will ship when the item is in stock".
I didnt give it much thought at the time assuming it was due to pre-order. However, I am hearing about outlets being out of stock etc... and started wondering about if that could actually be the case for AT&T. I did the online chat support and they said that it was not in stock and for sure on backorder and so sorry and gave me an 800 number to call for more details. I called the number and they said the same thing. The person clearly didnt understand what I was asking and didnt follow when I was saying it was pre-order and was this normal. Finally I asked for a supervisor and started getting "sir,... sir.. I can't hear you sir... pause and then more I can't hear you and she hung up.
So my question is this for those of you that have pre-ordered before... Could that really be the case? I go in on launch day and order in the store and am told I am the first one in my town as the stores had a bet going who would sell the first one and I was it and AT&T is already out of stock by my order?!?!?!

Their system is proabably telling their reps they are out of stock. The reality is they cannot ship it until it's officially launched. More than likely you will get notification when they ship it which would be one or two days before it's available in their stores.
on the other hand they may actually be out of stock ! Apparently this is one of the fastest selling phones on Amazon.com so it just might be AT&T have not ordered enough to meet demand. You can sure bet they have a panic order in with Nokia ! In either case you will definately receive one. It might not be right away. I would still go to store on launch day and snap one up. Worst case is you could cancel you order.
Too bad they are not ready though. They proabably had no clue just how successful this phone would be.

That is what I am expecting/hoping. I was hoping others who have pre-ordered could confirm they are in the same status to indicate this is the norm.

When you add the phone to your cart on Amazon it now gives you this message.
Please note that the item you just added to your cart is currently out of stock or has limited availability and may delay the shipment of your order. We will ship your enitre order once all items are back in stock. If you would like to select a different item, you can remove this item by opening your cart and clicking the 'Remove' button next to that item
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hx4700 Killer said:
That is what I am expecting/hoping. I was hoping others who have pre-ordered could confirm they are in the same status to indicate this is the norm.
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quite a few have already, in a different thread. Look at the pre order thread

For what it's worth. If you go to the Nokia web site there is a countdown clock. The clock points to Friday, not Sunday.
Nokia has booked times square in new York city for a 7pm launch party on Friday.
Does this sound like the actions of a company that under estimated a launch.
The backorder notice is always there with a pre launch. The people you talk to at at&t cannot access pre order info. The system says, backordered so that's what they see. I can see them running out after3-4 days, but not after 1 day. Wager the people ordering on friday/saturday will get their phones on Friday for sure.
Another thing...if there was a risk of running out, all the reps would not have one. They would share...

Still waiting to go hands on, Spewin'

Have had a crap run getting my HOX through Viginmobileaustralia.
They advertised it was available online early last week. So I rang to upgrade only to be told they would be ready to take orders the next day. So rang them the next day only to be told they were still not ready and to ring back the next day. Seemed like Dejavu.
Eventually they take my order on Wed last week. Several times I told them I wanted the black one to make sure she got the message. Didn't make the courier till the next day and was held till after Easter for delivery.
Finally arrived today Yay! Opened up to find a white one. WTF Oh well get a cover to keep clean.
Couldn't find the microsim in the packaging so thought it must be onboard already. Start setting it up to find it has no sim installed. Ring Virgin again to be told I would have to wait 4-8 days to get a sim sent or drop in my nearest store.
Great only 4hrs drive return to the nearest store. Guess i'll be heading off early tomorrow. Screen looks choice though and was smooth operating compared with the TF.
Sorry to whinge for a first post, just find the service of businesses in Aust a joke at times.

WOW... That sucks... Why dont you try getting a SIM cutter... Seems easier than going through all that...

kembro said:
Have had a crap run getting my HOX through Viginmobileaustralia.
They advertised it was available online early last week. So I rang to upgrade only to be told they would be ready to take orders the next day. So rang them the next day only to be told they were still not ready and to ring back the next day. Seemed like Dejavu.
Eventually they take my order on Wed last week. Several times I told them I wanted the black one to make sure she got the message. Didn't make the courier till the next day and was held till after Easter for delivery.
Finally arrived today Yay! Opened up to find a white one. WTF Oh well get a cover to keep clean.
Couldn't find the microsim in the packaging so thought it must be onboard already. Start setting it up to find it has no sim installed. Ring Virgin again to be told I would have to wait 4-8 days to get a sim sent or drop in my nearest store.
Great only 4hrs drive return to the nearest store. Guess i'll be heading off early tomorrow. Screen looks choice though and was smooth operating compared with the TF.
Sorry to whinge for a first post, just find the service of businesses in Aust a joke at times.
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Sounds rough mate. I just called Vodafone and they are waiving my 2 and a half months exit fee and letting me upgrade now
Now just to see how long til it arrives

[Q] How do I get the phone early?

The only reason I decided to upgrade instead of holding off for later phones was the Netflix deal. However, there are only 92,000 submissions for it allowed, and with so many in circulation already, I need it quickly. I got the tracking number (chose overnight shipping, may have been a waste if I can't get it early) and UPS says scheduled for today, but only that the order has been processed. I got a text from T-Mobile saying "For all pre-orders your tracking number will not be visible on UPS.com prior to launch date", although I can already view it. Was I too late to the party? This is what T-Mobile says but if the text was right, I'll just cancel the order and hopefully be able to use my Jump later.

I ordered mine on Sunday and got it delivered yesterday. If UPS.com says it's on its way, it is.

jonathan650 said:
I ordered mine on Sunday and got it delivered yesterday. If UPS.com says it's on its way, it is.
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I'll just hope for the best and assume UPS isn't updating the tracker. T-Mo finally sent a shipped email a couple minutes ago. So much conflicting information. I just want my Edge!

Gatortribe said:
I'll just hope for the best and assume UPS isn't updating the tracker. T-Mo finally sent a shipped email a couple minutes ago. So much conflicting information. I just want my Edge!
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I was in the same boat. All the info that T-mobile was giving me suggested the phone had already shipped, but no tracking number was given. I went to UPS.com and signed up for MY CHOICE and they gave me all the details for my order, even and approximate delivery time instead of their 8 hour window.

It's here! Oh wait... *Missing/Stolen Shipments*

Went to the UPS Store to pick up my phone, shipped a day late but showed up quick.
Got home, opened the box, pulled out the bubble wrap, took out the Daydream View I ordered, and looked at an otherwise empty box.
Not even enough room for the phone in the box. Only one box shipped to me, only one shipment, just no phone. Now waiting for Google to call me back again with a solution from their refund team and find out how long I get to wait...
*sniff*

WOW! That bites. Mine should be here Thursday or Friday.
There'd better be a brand spankin new 2 XL in that package!
Sorry to hear that man!

My wife ordered hers the same night.
Supposed to ship yesterday, still hasn't shipped.

Sounds bad... Looks like the second shipment batch has gone fast as well..

Better than mine,,,On Trac delivered my phone,,,just to the wrong address, so I had to go search my neighborhood until I found a house numbered like mine just missing a digit and there it was LOL. Of course, this was after three hours on the phone with On Trac and them swearing to me that the geo tracker for my package when it was left was at my address. Well if you look at where it was left and my house thats like half a mile away LOL,,,wow!

And the plot thickens.
They called me back and cannot just ship me another one. They want to refund the Google financing and have me order another one which puts me at the back of the line. Said that they physically cannot just send me another one unless they send me the identical package with another Daydream View. I offered to send back the Daydream view I got and they said that that was perfectly fine but they cannot provide a shipping label for it. What kind of bat**** crazy stuff is this?
I am now going to be escalated so they said that the escalated people can't do anything more. Guess we'll see if I get a new phone this year or not.

Not your lucky day... bummer dealing with Google confusion!

got mine tues @ 2:23 pm cst......
been tring for 4 hours but the Damn bootloader isnt unlocking. you cant imagine how much a electronic device can piss you off unless youve been around the block yourself

Can somebody that got theirs do me a favor? Measure the outside measurements of the pixel 2 XL box that it came in? The actual box with the phone not the box that the phone box shipped in. If that makes any sense.

And now it gets even better. Nobody calls me back today so I can make a phone call on my way into work after getting rerouted three times to their escalation team I come to find out that I'm screwed.
First off they said that everything they see shows that the phone was in the box. In order for me to get satisfaction I get to know do the following.
Send an email back to them confirming that I am the official buyer of both items and that I did not receive the phone, only the Daydream View.
I also now get to go home tonight and take pictures of the box, fish the packing materials out of the trash and take pictures of that, take pictures of the Daydream View and packing materials in the Box, and pictures of all the outside labels.
After sending that in there's going to be a brief investigation into the phone and if it's found to actually be missing they will refund the Google financing charge. They will also refund my overnight shipping.
I then get to reorder my item and get right at the back of the line again.
The great part is the refund can take up to 14 business days they said.
On an even brighter note, my wife ordered hers a little later in the day then I ordered mine and it was supposed to ship two days ago. No shipping, no delay notification, and they still have not replied to her attempt at contact from yesterday. I love Google but what the hell's going on?

My wife is the best. She just ordered me a replacement while we wait for the rest to get finished with.

*slams had into table*
Replacement IMEI/Serial Number: ******
RMA Number: RMA*******
Dear Jeremy Zimmerman,
Sorry to hear about your lost or stolen Google Daydream View (Charcoal). We went ahead and sent you a replacement Google Daydream View Charcoal, It was shipped on October 26, 2017 via FX2.Your tracking number is: ******. It may take up to 24 hours from the time your package was shipped to track your order on the FX2 website.
If you still need help, please call Customer Support
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RED ZMAN said:
My wife ordered hers the same night.
Supposed to ship yesterday, still hasn't shipped.
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Mine was supposed to ship yesterday, for arrival today or tomorrow. Still doesn't show shipped.
Although, I'm not overly anxious or worried.
When I get it, I'll love it and keep it, or hate it and return it. The end

Mine did not show shipped until about 6 hours before delivery.

The requested images are standard for shipping claims. They need pictures of everything to verify what it looks like. If I was missing something in the shipment, I would have kept everything together until it was resolved just based on past experiences.
Sent from my Pixel XL using Tapatalk

Az Biker said:
Mine was supposed to ship yesterday, for arrival today or tomorrow. Still doesn't show shipped.
Although, I'm not overly anxious or worried.
When I get it, I'll love it and keep it, or hate it and return it. The end
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I'm not overly anxious either because I have my Nexus 6p and it's pretty much brand new after getting the battery replaced a few months ago. I'm just a little wound up because that's a lot of money to have sitting out there waiting for these guys to agree that it was missing from the box.
Besides, I'm looking at this kitchen table packed with accessories all waiting for something to put them on. Lol
imnuts said:
The requested images are standard for shipping claims. They need pictures of everything to verify what it looks like. If I was missing something in the shipment, I would have kept everything together until it was resolved just based on past experiences.
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Oh for sure, and I always do that. Anything I order I keep the box in the packing slips and such with it until I'm satisfied before breaking them down. My wife threw away the bubble wrap that was in there but it's on top of the garbage so it's not a big deal to get back out.
I'm only pissed about that because they should have asked for them last night or called me this morning as promised. Now there's another 12-hour delay for me to get the pictures and get them to them.

And now one of my best friends that followed me on the Nexus 6p train bought hers the same day.
Hers got delivered yesterday and the box is missing.
In one place FedEx says it was delivered at 1 and another place that says 3. It is saying it was delivered to the front door of her apartment building instead of the front door of her apartment.
Management for her apartment building said that FedEx did not come by that day.
Albuquerque metro area for me, Denver area for her...
SOUTHWEST PIXEL 2 XL CONSPIRACY!
Anyone else have their device come up missing or stolen?

My 2XL shipped Monday, but according to FedEx it's been on a truck out for delivery since Tuesday. Contacted both FedEx and Google and basically have no idea when I will see my phone.

RED ZMAN said:
And now one of my best friends that followed me on the Nexus 6p train bought hers the same day.
Hers got delivered yesterday and the box is missing.
In one place FedEx says it was delivered at 1 and another place that says 3. It is saying it was delivered to the front door of her apartment building instead of the front door of her apartment.
Management for her apartment building said that FedEx did not come by that day.
Albuquerque metro area for me, Denver area for her...
SOUTHWEST PIXEL 2 XL CONSPIRACY!
Anyone else have their device come up missing or stolen?
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Wonder if it's a system wide theft issue. I ordered myself a Pixel 2 XL and my wife a Pixel 2 on Saturday, Nov. 11. Both were marked as shipped the following Monday. Hers arrived Wednesday, but mine never made it past the "Label Created" status with FedEx. Google's Order Status said it was delivered, but the FedEx tracking said otherwise.
The best part is, my credit card was charged when the shipping label was created, but the device never shipped. This clearly goes against Google's policy about not charging the customer until the order actually ships.
Had NUMEROUS (6+) chats and emails with Google Support, each time them telling me a different story. From "take my word, you'll receive it today" to "ignore the tracking, we're expediting all XL orders and you'll receive it tomorrow" to "the tracking number is still valid, give it a couple days" to "the XLs are in high demand and your order is now delayed" and then "It's something with FedEx's system - you should contact them".
I then demanded a factual update otherwise I would dispute the charge on my credit card, since it already was charged. The latest story is "It seems that the device is lost in between the order shipment process. Don't worry, I have requested that your replacement device be sent out right away. " Yeah, uhm "LOST". Aka stolen.
That last update was as of Tuesday morning (11/21) and a new device has not shipped yet. Bummer because with Thanksgiving, I"m sure that will cause additional delays. Plus, who knows what promos Google is doing for Black Friday.
TL;DR Google Support doesn't know WTF is going on and I'm still waiting for my Pixel 2 XL 1+ week after ordering it and them saying it was delivered.
P.S. The order was coming from their Monrovia, CA center. Doubt it's the same for New Mexico, but it's possible.

Update on my situation. Finally got a new update from Google: "Sorry to hear about your lost or stolen Pixel 2 XL (128 GB, Just Black). We went ahead and sent you a replacement device, It was shipped on November 22, 2017 via FX2."
I guess FX2 is FedEx 2 Day. Today is only Wednesday, but unfortunately due to the holidays and weekend it won't arrive until Monday night. They processed this as an RMA, but have assured it's a new unit being sent, not a refurbished one.
Fingers crossed everything goes smooth from this point forward!