Develop Bugs

MobilePhonesDirect, Order Process

Hi, I ordered a HTC Desire earlier today on T-Mobile UK, through MPD. What is the order process.
Its currently sat on "Pending Stock", does this mean it passed the credit check, and everything is fine or not. I know it is "Pending Stock" as the phone isn't out yet, just want to know if i will actually get one or not. Thanks

It's not guaranteed as the credit check still needs to be completed. You should see a couple of quid come out and then go back in from the bank account you used sometime soon.

Are you sure as I have heard once it gets to the Pending stock page, it is has already passed everything. If it was in stock it would have said dispatched, not sure though.

I have ordered the same phone.
I have had £2 taken out from T-mobile and then put back in! However my phone and delivery cost was £9 and it looks like that has been put back in as well which is weird. But on my account it says pending stock!
Have I passed the credit check then?
- Not long to wait for the desire now! come on my son!!!

I cant check my bank till monday but if mine is at Pending Stock and so is yours i dont see why they wouldn't have taken money from my account. I will ring them on monday. If everything is fine I have managed to get a HTC Desire for £25 a month, for 18 months. Wow, actually cant wait. Was going to get a Nexus one, but I can run sense on this so, cant wait.

nintendolinky said:
Are you sure as I have heard once it gets to the Pending stock page, it is has already passed everything. If it was in stock it would have said dispatched, not sure though.
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If you only ordered today then the credit check will not have been done. They probably won't take any money out until Monday. Since ordering on the 9th my account has always stated "Pending Stock". I presume should I have failed the credit check then I'd be informed. Ring them if you're unsure but I'd leave it until they've at least done the money transfer part of the check.
Raminder1992 said:
I have ordered the same phone.
I have had £2 taken out from T-mobile and then put back in! However my phone and delivery cost was £9 and it looks like that has been put back in as well which is weird. But on my account it says pending stock!
Have I passed the credit check then?
- Not long to wait for the desire now! come on my son!!!
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The delivery charge may have been taken by mistake, hence it going back in as I haven't had MPD charge me yet. Probably be charged closer to the delivery date.

They took the money out for delivery pretty much straight away. They took money out for the credit check the day after so yours should be done ( i think).
Same i got mine for £25 but for 24 months.
How many mins / texts / internet did you get??

I got the 300mins, 300 texts, unlimited internet for £25 over 18 months. Phone cost me £5.99. Not been charged for anything yet though.

I have ordered the same as you 18 month, 300 mins and 300 texts unlimited net. I range earlier today and asked them about the credit check, and they said if they had time to do it today they would, and then my order would be processed. It originally said "New (Contract)", and then changed this evening to "Pending Stock", so im not sure if they have conducted the check or not, but the order has progressed.

Will they be sent out on the 26th like T-Mobile.co.uk is doing?

Im not sure, it says on the website that is the W/C 5th April, hoping its the same for us though, we might get it the same time. I would rather pay these prices than have to go with T-Mobile directly, also our phones wont be branded, and will be unlocked, win win, in my eyes.

Our phones will be unlocked and unbranded? Great!
Just checked my order, which was placed yesterday and it says Pending Stock. Very excited!
I've ordered it to my home address, which I'm at between 27th March and 11th April.. so if it arrives after 11th I will be gutted!

Did you get a few quid come out of your account, im just asking as my order says pending stock, but would like to know if the credit check has been completed or not.

jamiepyrite said:
Our phones will be unlocked and unbranded? Great!
Just checked my order, which was placed yesterday and it says Pending Stock. Very excited!
I've ordered it to my home address, which I'm at between 27th March and 11th April.. so if it arrives after 11th I will be gutted!
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Are you only at home because you are on school holidays!
I have up to the 18th - should come by then!!
I can not wait!

I got the 24 month with 600 mins and 500 texts and unlimited internet and £5.99 for the phone. I thought I could live with 6 more months with 300 extra mins and 200 extra texts!
Is there an actual release date yet? We should find out soon!

Raminder1992 said:
Are you only at home because you are on school holidays!
I have up to the 18th - should come by then!!
I can not wait!
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I'm away at University at the moment so wouldn't trust to get it delivered here - Packages go missing ALL the time!
I only get two weeks off for Easter, but I have to spend those two weeks working on my dissertation rather than playing with my Desire!

I ordered mine on the 18th March and it says Pending stock so not sure either, had a look on my bank but can't see anything on there but i got a call from Barclay's fraud thing and it seems T-Mobile tried to take some out i guess the check they do but it was refused by the bank for some reason so need to look into that.
I can't see it being a problem as i currently have a T-Mobile contract so i imagine it should go through without issues, may call Mobilephone direct on Monday and see if all is ok.

Thanks, im going to ring them tomorrow as I need to know if its all gone through fine, Im not sure if money has come out as my online banking isn't working and cant get statement till monday, im hoping its all gone through fine.

Been on the phone to them and my checks all went through fine, from what she said if you Pending Stock you pretty much ok and they don't take payment out until the phones ready for dispatch. They expecting them in on 5th April and hope to get them out to customers within that week but remember its Easter Monday on the 5th so i doubt they will get any in then so looking Tuesday onwards.
Still call to others if you want to know if you passed the checks yourself i am only going on what i was told

Does unlimited internet actually mean unlimited internet?
Hi guys,
I've been stung on orange with their so called unlimited internet package. Got billed loads for going over 500 meg a month. OK I thought, I'll stay under 500 meg an month and then got stung on 150 meg a day cap (payed again)!!!
I am getting my HTC Desire with T-Mobile this time. So the basis of my question is simple; Does T-mobile actually give unlimted internet, uncapped data or do I still have to be careful?
Thanks.

T mobile no stock till next week at earliest 7/4

even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.

amarko5 said:
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
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I think it depends on whether you called them up as well, or not.
I put my order into the TMobile website on Friday morning (30th) at around 930am.
After reading on this forum about delays and no stock I then called them up Friday afternoon at approx 430pm - I was told that all the initial stock of 1400 (or 1600, I can't remember which) was gone, so I would not be receiving a phone the next day.
The sales agent then went on to tell me they were expecting another delivery of 500 that evening, and they would be sent to customers on Monday, to arrive Tuesday (1st). He then searched for my web-order and manually pushed it through to ensure I would get a phone from this 2nd batch. He then called back to confirm it would be sent out Monday and arrive between 8am-1pm Tues. I assume if I hadn't called then my order would've been dealt with chronologically along with all the other website orders.
I called again just now, querying why I had not had the "winging it's way to you" email, and was told that my order had been completed by their phone team, and they don't send those emails out. And my phone will definitely arrive tomorrow before 1pm
I feel a bit bad that I might have jumped the queue, but hey it's TMobile that decided to do that because I rang up chasing it, not me!

i have just called tmobile and placed an upgrade order with the loyalty team - they have them in stock for next day delivery and got a cracking deal as well!

I ordered mine Friday afternoon. It's just come now but i have to go back to work
Will leave it at home charging lol.

Just spoke to my business manger on Tmobile stock coming in on wednesday and mine is coming on thursday...happy days

I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!

thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
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thats a good deal! as an existing customer i got an offer of £22.50 per month on my existing flext 40 tariff and free phone - 18 month contract

I still don't understand how Tmobil is the sole shop to sell the Desire before 7th April in the whole world
Are HTC testing the Desire on a very limited market??

thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
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you're welcome.

yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!

hager420 said:
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.

riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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What numbers are people ringing to get through to living human beings?
I rang the help line (0845 412 5000) (also rang the sales line but I was neither an existing customer or someone looking to buy a new phone, I already ordered on the net so I hung up) and pressed the correct number for "in the process of ordering" and got told to put in my mobile number, which I don't have since my phone hasn't arrived!
It's my first time ordering from T-Mobile and they don't seem to have a "go straight to a live human being" option on their phone system, is my best bet just to ring sales and push the "new customer" button and then tell them my order is active already and I want some information?
Thanks for any responses

riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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Cheers for that mate, hopefully that will include the exchange/returns stock

I just spoke to them on the sales number (i pressed * a couple of times and got put through eventually) and they said that they didn't know whether there would be another shipment on Wednesday although there should be one this week...

hmmm.. why are there never any straight answers.
I had the 'winging its way to you' email on Thursday.. nothing has arrived, so I called them today and was told it went out of stock after they sent the email - now he said they have no stock and that it's expected within 7 days.
No idea why the hell I got the email if it hadn't even left them though!
I'll have to wait and see if anything turns up!

carphone Warehouse
I've been waiting to pick one up instore from t mobile everyone is saying two weeks or they don't know. after searching i saw that is available on payasyou go on orange in carphone warehouse so i might pick one up tomorrow there phones are normally unlocked.

I ordered mine as an upgrade Friday afternoon and got it early Saturday morning.

It seems to me that everyone who has spoken to the actual sales team has had their order fast-tracked. So all of us who ordered online are getting put to the back of the queue. Just need to think of a way to make them want to fast-track you.

hager420 said:
Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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You know Layar has a layer for coffeeshops in A'dam? Quite handy.

well all I can say is I feel I was talking to an honest rep who assured me that there are none left and that they honestly do not know a firm date for future deliveries, this was after getting the usual runaround several reps
so if you get yours then great, but as I said I wouldnt hold my breath.

EVO 4g Rebate -- Status?!

Has anyone received their $100 MIR from Sprint from the June 4th launch?

The rebate won't process until after the 30 day period, so I would imagine not many have received it yet. I got an email tuesday that mine was processing. Bought my Evo on 6/11 and sent in the rebate on 7/6. They received my rebate form on 7/13.
oh and btw, the launch was 6/4, not the holiday

I haven't received mine yet and have just passed the 30 day mark as of one week ago. I sent an email to the Support email provided in the rebate "status" page, but haven't yet received a response.
I plan on calling up customer care if I don't get a reply in another week or so...

oblivion0 said:
I haven't received mine yet and have just passed the 30 day mark as of one week ago. I sent an email to the Support email provided in the rebate "status" page, but haven't yet received a response.
I plan on calling up customer care if I don't get a reply in another week or so...
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Not tryin to be a d!ck but the process usually states that it will take like 4-8 weeks. If you're just trying to get them to expedite the process I understand, but realistically I wouldnt expect any $$ for at least a month after its started 'processing.' It appears you've only given them a week and a half so far.

Yes, typically, the rebate process is not quick at all. Give it the full 8 weeks, chances are, you'll get it around week 7. (from past experience)

agreed, typically you'll get it towards the end of the "up to 8 weeks" they tell you it takes.

Rebate
I actually recieved a denial letter in the mail. Took it to the store employee I bought it from, and she resubmitted it.

Just though it important to note...
If you had to swap out your phone for another for any reason after already submitting the MIR, you will need to re-submit one for the 2nd phone (assuming it was a within 30 day exchange). The first MIR will end up being rejected.

Got a letter today telling me it was rejected because they did not get the right sales receipt, even though I orded online, and sent in everything they asked me to (before I actually received my evo).
Oh well, now I got my shipping receipt, i'll send that in. (But I also exchanged my phone within the 30 days, due to some issues... but I have no new information... hopefully I don't get rejected again).

BenjRubenstein said:
Just though it important to note...
If you had to swap out your phone for another for any reason after already submitting the MIR, you will need to re-submit one for the 2nd phone (assuming it was a within 30 day exchange). The first MIR will end up being rejected.
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Well that sucks.

Best buy ftw
Good luck

Official response from Sprint's customer care:
We are really sorry you have not received any notice on your rebate; we are pleased to inform you that your submission was received on 06/23/2010 and is in the final stages of validation. Once we have verified that all requirements have been met, the rebate should be mailed within 30-45 days.
To track your rebate on line, please go to http://www.sprintrebates.com.
Thank you for choosing Sprint, we appreciate your business.

oblivion0 said:
Official response from Sprint's customer care:
We are really sorry you have not received any notice on your rebate; we are pleased to inform you that your submission was received on 06/23/2010 and is in the final stages of validation. Once we have verified that all requirements have been met, the rebate should be mailed within 30-45 days.
To track your rebate on line, please go to http://www.sprintrebates.com.
Thank you for choosing Sprint, we appreciate your business.
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Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.

oblivion0 said:
Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.
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yeah, MIRs are whack but its kind of like getting a present in the mail at least.

oblivion0 said:
Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.
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6-8 Weeks seems to be the norm from my past experience with many phones / rebates over 10+ yrs w/ Sprint.
I bought my EVO at Best Buy (1st come 1st serve) when Sprint Stores had a waiting list and their website had the "i'm sorry but you can't get one message..." I was shocked to walk into Best Buy Renew My contract and get the phone for $199 + tax out the door. No 8week wait for the MIR.
The Icing was when I called Sprint Tech Support to get my MSL Code 3 days later and the rep tells me I'm eligible for a credit if I extend my contract... Hmmm? The same one I "just" extended @ Best Buy (2 yrs from that day?). I was happy to extend for 3 more days and a $70 Credit that was applied while I was on the phone. Gotta love inefficiencies.
"checks are in the mail..."
-kp

Awesome feedback to this post. I was unaware of https://www.sprintrebates.com and also never considered that the processing period would not begin until after the 30-day "trial".
My status:
Date Received: 06-17-2010
Status Detail: Your rebate is approved and is in the final stages of processing and should be mailed to you within the next 30 days. Thank you
Thanks everyone!

anyone received their check yet?

I received my check yesterday. I bought the phone around 20th of June.....

I just deposited the rebate check I got today in the mail.

I haven't even checked on mine yet. I got an email awhile back that said they received my mail. Of course, I was told it would take ~14 weeks to get it back too. I think I'm going to go check on it....

[Q] How do I get the phone early?

The only reason I decided to upgrade instead of holding off for later phones was the Netflix deal. However, there are only 92,000 submissions for it allowed, and with so many in circulation already, I need it quickly. I got the tracking number (chose overnight shipping, may have been a waste if I can't get it early) and UPS says scheduled for today, but only that the order has been processed. I got a text from T-Mobile saying "For all pre-orders your tracking number will not be visible on UPS.com prior to launch date", although I can already view it. Was I too late to the party? This is what T-Mobile says but if the text was right, I'll just cancel the order and hopefully be able to use my Jump later.

I ordered mine on Sunday and got it delivered yesterday. If UPS.com says it's on its way, it is.

jonathan650 said:
I ordered mine on Sunday and got it delivered yesterday. If UPS.com says it's on its way, it is.
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I'll just hope for the best and assume UPS isn't updating the tracker. T-Mo finally sent a shipped email a couple minutes ago. So much conflicting information. I just want my Edge!

Gatortribe said:
I'll just hope for the best and assume UPS isn't updating the tracker. T-Mo finally sent a shipped email a couple minutes ago. So much conflicting information. I just want my Edge!
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I was in the same boat. All the info that T-mobile was giving me suggested the phone had already shipped, but no tracking number was given. I went to UPS.com and signed up for MY CHOICE and they gave me all the details for my order, even and approximate delivery time instead of their 8 hour window.

Note 7 Recall Torture. ANy Help Please?

I am very frustrated with Note 7 recall, and I am UNABLE to EXCHANGE my note 7 with another phone. I NEED help.
I initially paid 30% and purchased it from Sam's club on 8/19. I paid the remaining 70% ($615.99) at AT&T store on 8/20. When the phone was recalled, I went to AT&T store, and they asked me to go to Sams for replacement. There, Sams could not activate my phone as it was coming up as not eligible for upgrade. They called AT&T representative, and he advised them to override it by putting me on an installment plan. This is despite the fact, I had shown them the receipt of full payment. AT&T rep on phone told them that that is the only way to activate my new phone. They did it on 9/10.
It was later exchanged for second note 7 (unfortunately), when it became available. Now, AT&T wont take off my installment plan, and won't replace my Note 7. I was directed to go to Sam's club. I went back. The Sam's club informed me that they need to put me on another installment plan to activate, if I have to exchange the phone! RIDICULOUS, isn't it.
I called AT&T and lodged an official complaint on Oct 1st. I was told that it will be solved by 6th. Never received any information. I called back on 7th, and it was expedited (after explaining the whole story for 1 and half hours), and was informed that it will be resolved by 10th. No response from AT&T till 13th. I called again and spent 2 hours explaining my pathetic situation. She took pity on my, and promised that it will be solved very soon.
I called on 17th, and 18th. Each time talking to a different representative, and spending between 1-2 hours each time. Only verbal assurances, and lip sympathy.
On 18th, the manager felt bad and said she would send a phone for free overriding the price. I was glad she took some firm action. However, she informed me that in Mississippi the sales tax has to be paid even if it is free. I agreed to pay the sales tax. I hung up, and received an email from my credit card that I was charged $850.64, instead of $55 for sales tax.
I immediately called in less than hour of this transaction to cancel it. The AT&T cannot find any charges to my account, and hence cannot cancel it. I called again after 2 hours, and still they cannot find any such charges. I called on 19th morning only to be told that they cannot cancel those charges as the item has been in the shipping process. I should not accept the shipment, when it arrives.
To my frustration, FedEx guy leaves the phone box at the front door.
I called Samsung, they told me that they cannot help, but suggested that AT&T should exchange as I paid major portion of the price with AT&T. Now, I have paid off the phone, but still have the installment for the same phone.
I am flying out tomorrow, and I am stuck with this note 7. Any Advice, what should I do?
Thanks.

palur said:
I am very frustrated with Note 7 recall, and I am UNABLE to EXCHANGE my note 7 with another phone. I NEED help.
I initially paid 30% and purchased it from Sam's club on 8/19. I paid the remaining 70% ($615.99) at AT&T store on 8/20. When the phone was recalled, I went to AT&T store, and they asked me to go to Sams for replacement. There, Sams could not activate my phone as it was coming up as not eligible for upgrade. They called AT&T representative, and he advised them to override it by putting me on an installment plan. This is despite the fact, I had shown them the receipt of full payment. AT&T rep on phone told them that that is the only way to activate my new phone. They did it on 9/10.
It was later exchanged for second note 7 (unfortunately), when it became available. Now, AT&T wont take off my installment plan, and won't replace my Note 7. I was directed to go to Sam's club. I went back. The Sam's club informed me that they need to put me on another installment plan to activate, if I have to exchange the phone! RIDICULOUS, isn't it.
I called AT&T and lodged an official complaint on Oct 1st. I was told that it will be solved by 6th. Never received any information. I called back on 7th, and it was expedited (after explaining the whole story for 1 and half hours), and was informed that it will be resolved by 10th. No response from AT&T till 13th. I called again and spent 2 hours explaining my pathetic situation. She took pity on my, and promised that it will be solved very soon.
I called on 17th, and 18th. Each time talking to a different representative, and spending between 1-2 hours each time. Only verbal assurances, and lip sympathy.
On 18th, the manager felt bad and said she would send a phone for free overriding the price. I was glad she took some firm action. However, she informed me that in Mississippi the sales tax has to be paid even if it is free. I agreed to pay the sales tax. I hung up, and received an email from my credit card that I was charged $850.64, instead of $55 for sales tax.
I immediately called in less than hour of this transaction to cancel it. The AT&T cannot find any charges to my account, and hence cannot cancel it. I called again after 2 hours, and still they cannot find any such charges. I called on 19th morning only to be told that they cannot cancel those charges as the item has been in the shipping process. I should not accept the shipment, when it arrives.
To my frustration, FedEx guy leaves the phone box at the front door.
I called Samsung, they told me that they cannot help, but suggested that AT&T should exchange as I paid major portion of the price with AT&T. Now, I have paid off the phone, but still have the installment for the same phone.
I am flying out tomorrow, and I am stuck with this note 7. Any Advice, what should I do?
Thanks.
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I am sure the Fed-Ex guy didn't leave anything at your front door now did he.
Ryland
I didn't write that either.

Yup. He did leave it. I had to mail it back to AT&T this afternoon. I may probably get an old phone in the mean time and switch the sim card, and take it with me. I do not know how to get this issue resolved. I don't have any AT&T phone numbers for people at the higher levels, who can take decisions.