I am very frustrated with Note 7 recall, and I am UNABLE to EXCHANGE my note 7 with another phone. I NEED help.
I initially paid 30% and purchased it from Sam's club on 8/19. I paid the remaining 70% ($615.99) at AT&T store on 8/20. When the phone was recalled, I went to AT&T store, and they asked me to go to Sams for replacement. There, Sams could not activate my phone as it was coming up as not eligible for upgrade. They called AT&T representative, and he advised them to override it by putting me on an installment plan. This is despite the fact, I had shown them the receipt of full payment. AT&T rep on phone told them that that is the only way to activate my new phone. They did it on 9/10.
It was later exchanged for second note 7 (unfortunately), when it became available. Now, AT&T wont take off my installment plan, and won't replace my Note 7. I was directed to go to Sam's club. I went back. The Sam's club informed me that they need to put me on another installment plan to activate, if I have to exchange the phone! RIDICULOUS, isn't it.
I called AT&T and lodged an official complaint on Oct 1st. I was told that it will be solved by 6th. Never received any information. I called back on 7th, and it was expedited (after explaining the whole story for 1 and half hours), and was informed that it will be resolved by 10th. No response from AT&T till 13th. I called again and spent 2 hours explaining my pathetic situation. She took pity on my, and promised that it will be solved very soon.
I called on 17th, and 18th. Each time talking to a different representative, and spending between 1-2 hours each time. Only verbal assurances, and lip sympathy.
On 18th, the manager felt bad and said she would send a phone for free overriding the price. I was glad she took some firm action. However, she informed me that in Mississippi the sales tax has to be paid even if it is free. I agreed to pay the sales tax. I hung up, and received an email from my credit card that I was charged $850.64, instead of $55 for sales tax.
I immediately called in less than hour of this transaction to cancel it. The AT&T cannot find any charges to my account, and hence cannot cancel it. I called again after 2 hours, and still they cannot find any such charges. I called on 19th morning only to be told that they cannot cancel those charges as the item has been in the shipping process. I should not accept the shipment, when it arrives.
To my frustration, FedEx guy leaves the phone box at the front door.
I called Samsung, they told me that they cannot help, but suggested that AT&T should exchange as I paid major portion of the price with AT&T. Now, I have paid off the phone, but still have the installment for the same phone.
I am flying out tomorrow, and I am stuck with this note 7. Any Advice, what should I do?
Thanks.
palur said:
I am very frustrated with Note 7 recall, and I am UNABLE to EXCHANGE my note 7 with another phone. I NEED help.
I initially paid 30% and purchased it from Sam's club on 8/19. I paid the remaining 70% ($615.99) at AT&T store on 8/20. When the phone was recalled, I went to AT&T store, and they asked me to go to Sams for replacement. There, Sams could not activate my phone as it was coming up as not eligible for upgrade. They called AT&T representative, and he advised them to override it by putting me on an installment plan. This is despite the fact, I had shown them the receipt of full payment. AT&T rep on phone told them that that is the only way to activate my new phone. They did it on 9/10.
It was later exchanged for second note 7 (unfortunately), when it became available. Now, AT&T wont take off my installment plan, and won't replace my Note 7. I was directed to go to Sam's club. I went back. The Sam's club informed me that they need to put me on another installment plan to activate, if I have to exchange the phone! RIDICULOUS, isn't it.
I called AT&T and lodged an official complaint on Oct 1st. I was told that it will be solved by 6th. Never received any information. I called back on 7th, and it was expedited (after explaining the whole story for 1 and half hours), and was informed that it will be resolved by 10th. No response from AT&T till 13th. I called again and spent 2 hours explaining my pathetic situation. She took pity on my, and promised that it will be solved very soon.
I called on 17th, and 18th. Each time talking to a different representative, and spending between 1-2 hours each time. Only verbal assurances, and lip sympathy.
On 18th, the manager felt bad and said she would send a phone for free overriding the price. I was glad she took some firm action. However, she informed me that in Mississippi the sales tax has to be paid even if it is free. I agreed to pay the sales tax. I hung up, and received an email from my credit card that I was charged $850.64, instead of $55 for sales tax.
I immediately called in less than hour of this transaction to cancel it. The AT&T cannot find any charges to my account, and hence cannot cancel it. I called again after 2 hours, and still they cannot find any such charges. I called on 19th morning only to be told that they cannot cancel those charges as the item has been in the shipping process. I should not accept the shipment, when it arrives.
To my frustration, FedEx guy leaves the phone box at the front door.
I called Samsung, they told me that they cannot help, but suggested that AT&T should exchange as I paid major portion of the price with AT&T. Now, I have paid off the phone, but still have the installment for the same phone.
I am flying out tomorrow, and I am stuck with this note 7. Any Advice, what should I do?
Thanks.
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I am sure the Fed-Ex guy didn't leave anything at your front door now did he.
Ryland
I didn't write that either.
Yup. He did leave it. I had to mail it back to AT&T this afternoon. I may probably get an old phone in the mean time and switch the sim card, and take it with me. I do not know how to get this issue resolved. I don't have any AT&T phone numbers for people at the higher levels, who can take decisions.
Related
NOTE:
Information in this threat may no longer be as crucial as it was back in Oct 8, when phone was still unavailable for non-business customers. Since Tilt2 was released today, Oct 18, officially, make sure you explore all your options.
Price (WITH A NEW 2 year contract): $299 (NO REBATES), FREE NEXT DAY shipping with FedEx. NO CHANGES TO THE PLAN. AT all. Whatever plan u got - they don't touch it. (I get to keep my $19/mo unlimited data)
So, call this number: 866 499 8008 (corporate)
Tell them that you're not a business customer, but you _SHOULD_ be eligible for the Tilt 2.
They will ask for your number, SSN, etc, and will tell you that you're eligible and they have the phone (if it's not out of stock by that time... mine wasn't).
Say "YA BABY WOOO", then tell them that your wife/friend/cat got this phone thru this line for $299 shipped, NOT the $389 they may offer you. 5-10 minutes of persuasion and you'll get it. NO REBATES by the way.
Give em ur address, card number, boom - get ur phone next day.
Have fun. I'm getting mine saturday morning.
:dancing banana:
P.S: YES i know I posted this deep in another thread as well, but it will be buried in 10-15 minutes.. so to help people out (like me), here it is.
REBATE FORM (thanks to gmischenko): In addition, it seems you can get a $50 Mail-in-Rebate with Tilt2. You may not be eligible, but you should definitely try and send the form in.
Here is the Rebate Form
Oct 18 UPDATE: $199 Tilt2?
JML5150 is reporting that you can get a Tilt 2 for $199 with a new service plan HERE.
HTC Tilt 2 for $279
I was able to get offered the phone for $279 with shipping AND a one-time service credit of $30 or 3 months of a $15 service credit. The $50 mail-in rebate would still be available as well, bringing the total price down to as low as $184 ($279 - $45 - $50). This was calling 866-499-8008 and asking to speak with someone in Customer Retention.
To get this price, I was transferred to Customer Retention (or whatever it is AT&T calls it these days) and explained my situation. I explained that if AT&T could not offer a more competitive price/contract that I would cancel my service as soon as my contract is up (I am a current Premier customer, eligible for upgrade 10/15/2009 and contract ending 12/1/2009).
I declined. The reason: this still required a 2-year contract. Verizon is offering the same phone on a 2-year contract for $149.99 and on a 1-year contract for $179.99. Where I live, the Verizon & AT&T coverage is pretty much the same, as are the service plans/prices and my corporate discount. Therefore, the only distinguishing things are the length of contract and up-front cost for the phone, given the contract length. Verizon wins in both of these categories (not to mention the all black Verizon TP2 looking nicer IMO).
I switched from Verizon to AT&T last year when I got the HTC Fuze for free on a 1-year contract (this was the Black Monday sale on the Premier site the Monday after Thanksgiving). Long story short: I saw this sale about 5 days after I purchased my Fuze at 2-year contract price (1-year commitment because of my Premier discount) and it was a big hassle, but I finally got the first phone returned and my contract changed to 1-year (as was offered on the Premier site). I was excited to switch to AT&T because of the 1-year commitment with 2-year contract pricing, as well as the competitive pricing of AT&T phones vs. the other carriers.
Now I'm up for renewal and this is no longer the case. Everyone I spoke to at AT&T said that 1-year contracts are no longer offered by AT&T direct. AT&T National Business Orders (800-331-0500), AT&T stores, and independent sellers may offer 1-year contracts, but AT&T direct does not. Also, the AT&T price for the phone is more than twice the price that Verizon charges and AT&T can't even compete with Verizon's 1-year contract pricing. After explaining all this to the retention rep she offered me the phone at $279 with 2-year contract and 3 months of $15 service credit).
FYI: Speaking with Paul over at National Business Orders (800-331-0500) he gave me the following prices:
2-year contract: $349.99
1-year contract: $424.99
No contract: $499.99
SO, my plan is to wait a little bit. If the phone price drops to between $150 and $200 soon (or to $0 the Monday after Thanksgiving ) I will consider re-upping with AT&T (after speaking with Customer Retention again). I just can't justify spending AT&T's asking price right now, given that it is so much higher than their competitors and they do not want to offer a more reasonable 1-year contract price.
Excellent advice, gmischenko, once again proves that prices these days are something you wanna fight/threaten/yell about...
Good deal you got there, and definitely everyone should try that Pure/Tilt 2 rebate form to see if you can get $50 MIR.
Got mine ordered. I had to call the business number. She confided that people would call in and then the device would appear on the website for sale. She checked the website for me and the tilt 2 came up. When i looked again it was there for $349. Cant wait. Thanx for the tips. Where can I find the rebate form?
lowreeds said:
Got mine ordered. I had to call the business number. She confided that people would call in and then the device would appear on the website for sale. She checked the website for me and the tilt 2 came up. When i looked again it was there for $349. Cant wait. Thanx for the tips. Where can I find the rebate form?
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Someone with a Pure gotta put one up here for Tilts..
FYI guys, there is at least one person confirming that his data plan was automatically upgraded when he put his SIM into a Pure:
http://www.howardforums.com/showthread.php?p=13090202#post13090202
Says it took about 48 hours to register his phone in the system after he put his SIM in and then he got a text saying his plan had been upgraded.
i'm trying to get that deal gmischenko got or that get it for $199 where one member here said they got it for because he mentioned that Verizon were selling it for that price. tried at least 10 reps and the lowest i've gotten was 388. now they are closed so i guess i gotta wait until tomorrow mourning.
imabored said:
i'm trying to get that deal gmischenko got or that get it for $199 where one member here said they got it for because he mentioned that Verizon were selling it for that price. tried at least 10 reps and the lowest i've gotten was 388. now they are closed so i guess i gotta wait until tomorrow mourning.
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commas are your friend =)
If you're getting $388 without contract, that's pretty good imo.
If you're getting $388 with 2 yr contract, that's way too high.
Mention verizon deals, ask to speak with supervisor.. be polite.. i dunno =)
DarkDvr said:
commas are your friend =)
If you're getting $388 without contract, that's pretty good imo.
If you're getting $388 with 2 yr contract, that's way too high.
Mention verizon deals, ask to speak with supervisor.. be polite.. i dunno =)
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well i didn't really needed commas as i just put a period at the end of my sentences
anyways. i'll have to try again tomorrow as they are closed. well, the premier and corporate lines are closed right now.
imabored said:
well i didn't really needed commas as i just put a period at the end of my sentences
anyways. i'll have to try again tomorrow as they are closed. well, the premier and corporate lines are closed right now.
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Yep, I'm sure u can get it tomorrow.. although u'll probably only get it on Monday.. Well, beats waiting for stores (14-16th) and probably their pricing too.
or call sprint and get for 199. .or go to wmdeals.com 49 bucks
but nice find..
there's a post in the Cdma section titled 199 tomorrow..
tlordon said:
or call sprint and get for 199. .or go to wmdeals.com 49 bucks
but nice find..
there's a post in the Cdma section titled 199 tomorrow..
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... obviously.
Not all of us hate AT&T and want to switch from it.. I found a great option of getting it at a relatively low price, and I posted it for people who can use this.
lowreeds said:
Where can I find the rebate form?
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Does this link work for you?
I just ordered on the premier line number (called it in)
$349.00 is what I was given for pricing on the phone. She didn't know if I'd get another $50.00 rebate on that or not .. I decided I didn't care.
She did NOT ask anything about my data plan, or adding data to my plan. I ordered on my wife's number that does not have data on it.
Next day shipping was $14.00, but I'm expecting it next day anyway since I'm one day shipping from Memphis. I didn't want to chance it, and I figure next day delivery is more likely to deliver on a Saturday.
Yeah guys, I think the reason they are not asking anybody about their data plan is because the system is changing it automatically after it detects your IMEI.
Post back after you get your phones and let us know if your data plan changed (after the Online Account Manager detects your new phone).
In that other threaqd, the guy said it took about 48 hours of his SIM being in the new phne for the system to detect his Pure. he then received a text message saying his data plan had been upgraded.
He was not under contract, and bought the Pure at the no commit price (full retail).
Called the Premier number twice again. I had called yesterday and said what OP did, and was told they were backordered.
The first time, I was told I couldn't order it on the phone due to pricing inconsistencies. The second time, I was told it wasn't available until the 18th.
I suppose I'll just wait for the consumer launch?
RacerX10 said:
I just ordered on the premier line number (called it in)
$349.00 is what I was given for pricing on the phone. She didn't know if I'd get another $50.00 rebate on that or not .. I decided I didn't care.
She did NOT ask anything about my data plan, or adding data to my plan. I ordered on my wife's number that does not have data on it.
Next day shipping was $14.00, but I'm expecting it next day anyway since I'm one day shipping from Memphis. I didn't want to chance it, and I figure next day delivery is more likely to deliver on a Saturday.
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same here, ordered late yesterday afternoon through premier. $349 + $14 for next day.
finally
just called again and was told that they are not allowed to sell it until the 18th because of the price inconsistency. she said that on the 18th, everyone body will be able to get the phone for the price that premier customers are getting it for. i'll try again in a few minutes.
UPDATE: so after calling a hundred times, i got tired of getting the 388 price and all that crap. so i said ''F it'' and called retention and told them i wanted to cancel all 5 of my lines because they are selling it for almost double the price of verizon. the guy went to go check something and came back and said that he could do it for 259.00 with the upgrade fee waived, free overnight shipping(i tried to use a rebate card i got from att but he said that it all has to be on ONE card, so he waived the 15.00 overnight shipping) also got a early upgrade so i just used it on a line that wasn't due for an upgrade until 2010.
Also, i asked for a tracking number but he said that the system wasn't showing a tracking number, but he gave me a conformation number and told me to call one of the ATT lines or something along those lines and give this to them and they should be able to tell me where my package is and so forth. my question is does anyone know how this work? which ATT line do i call? preimer or business? thanks
SaltyDawg said:
Yeah guys, I think the reason they are not asking anybody about their data plan is because the system is changing it automatically after it detects your IMEI.
Post back after you get your phones and let us know if your data plan changed (after the Online Account Manager detects your new phone).
In that other threaqd, the guy said it took about 48 hours of his SIM being in the new phne for the system to detect his Pure. he then received a text message saying his data plan had been upgraded.
He was not under contract, and bought the Pure at the no commit price (full retail).
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My rep specifically said that they will NOT change the plan, as this is an "Equipment Upgrade Only".
Besides, I will try to use my old Simcard, as I always do at an upgade..
I'll post with results once I get it (it's out for delivery, will have in withing a couple of hours).
Kawinma said:
Called the Premier number twice again. I had called yesterday and said what OP did, and was told they were backordered.
The first time, I was told I couldn't order it on the phone due to pricing inconsistencies. The second time, I was told it wasn't available until the 18th.
I suppose I'll just wait for the consumer launch?
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I'd keep calling, for some reason this phone's launch for AT&T is a total mess, every rep has different information.. Keep calling, talk to their supervisor, put up an order to ship once available.. Maybe it will help.
Just got a Brand New GS3 for $.99 with ATT
AT&T has matched Sam's Galaxy S3 BF price of .96 and let me upgrade 2 weeks early. I can provide proof if you need it, I have the email confirmation.This totally beats waiting in those black friday lines. They also said that I can call back when i get my bill and they will remove the 36$ activation fee
I just called at&t and asked them if they could override the upgrade date to make it 2 weeks earlier to take advantage of sam's offer on black friday. But they said that they could not do it, but they could price match it. Now, I am getting the GS3 2 weeks before black friday at the black friday sam's club price without having to wait in those ridiculous lines!
Thanks, I will try this tomorrow
This is how I feel because I got mine for $159.99
http://i13.photobucket.com/albums/a254/unleashthebats412/Gifs/Sad.gif Sent from my SGH-I747 using xda premium
My god...I got mine for 99$
Sent from my SGH-I747 using xda premium
very nice!!! shouldve added a line and bought a second though.
syedhussain said:
Just got a Brand New GS3 for $.99 with ATT
AT&T has matched Sam's Galaxy S3 BF price of .96 and let me upgrade 2 weeks early. I can provide proof if you need it, I have the email confirmation.This totally beats waiting in those black friday lines. They also said that I can call back when i get my bill and they will remove the 36$ activation fee
I just called at&t and asked them if they could override the upgrade date to make it 2 weeks earlier to take advantage of sam's offer on black friday. But they said that they could not do it, but they could price match it. Now, I am getting the GS3 2 weeks before black friday at the black friday sam's club price without having to wait in those ridiculous lines!
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Did you ask to speak to someone in a particular department (retentions, etc) or did you just start with the person who answered when you called? I want to be sure I direct the request to the same place so I can get this deal too.
Thanks!
damn. i paid full subsidized price for my wife and mine. baaaaah. this was almost 2 months ago though, so there ain't no way i'm gettin' anything back. thankfully, i sold my unlocked iphone 4 for $300 to help offset the costs.
syedhussain said:
Just got a Brand New GS3 for $.99 with ATT
AT&T has matched Sam's Galaxy S3 BF price of .96 and let me upgrade 2 weeks early. I can provide proof if you need it, I have the email confirmation.This totally beats waiting in those black friday lines. They also said that I can call back when i get my bill and they will remove the 36$ activation fee
I just called at&t and asked them if they could override the upgrade date to make it 2 weeks earlier to take advantage of sam's offer on black friday. But they said that they could not do it, but they could price match it. Now, I am getting the GS3 2 weeks before black friday at the black friday sam's club price without having to wait in those ridiculous lines!
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Woohoo! I just called AT&T and they refunded me the price for the Gs3 I purchased a week ago. Sweet! Thanks for the heads up!
So does ATT PM? EverytimeI talk to them, they say we dont do that.. Wife needs a new phone.. I'll try later today.
The best I got for my S3 was, $200 credit, with upgrade fee reversed, and 2 year contract removed. Of course this came with a cost, I had to battle with ATT for a week about my unlimited data,
zap12341 said:
This is how I feel because I got mine for $159.99
http://i13.photobucket.com/albums/a254/unleashthebats412/Gifs/Sad.gif Sent from my SGH-I747 using xda premium
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If you wait for 6-7 months then you will get the note 2 for that price. Price drops are normal with Android devices
Sent from my Nexus 7 using xda premium
I just tried and got shot down, they told me they do not price match.
Went to the retail store as well and got shot down there as well.
They say they wont price match but sometimes can just get them to credit the difference to your bill
Confirmed! I got the price match via 611.
I JUST got off of the phone getting the price match. So here are the details:
I've been an AT&T customer since before the Cingular merger, but have been off contract for about 2 months. (Last contract renewal w/ phone upgrade was Sept 2010)
I called into 611, and the upgrade sales department. I told my CSR Justyn (female) that I was off contract, and interested in the GS3, but I was not sure I wanted to go back on contract for a $200 phone. I asked if AT&T would be willing to price match an offer from Sam's club for the GS3 w/ a 2 year contract. She asked how much, I replied with $0.96. (Note: I did not mention that this was a Black Friday special) After verifying that my account was in fact out of contract, she put me on hold to ask her manager if this price match could be confirmed.
She came back from hold, said that her manager would match that price to start a new 2 year contract. I also made sure to get an email documenting that I would keep my grandfathered unlimited data plan.
Final cost: 16GB GS3 - $0.96 + $10.36 S,H,&T = $11.32 total.
If you call in, are polite, but with hesitation to upgrade (and being available to do so) I don't see a problem for anyone else trying to get this for themselves.
(BTW - My GF just got a GS3 a few days ago, and is pissed that she paid $199. She is going to see about getting a refund from T-Mob tonight. )
Awesome, just got off the phone with ATT customer care (third time`s the charm), they credited $200 to my account as a price match from bestbuy (BB price matched me for Amazon`s $99) .
Another success story, just got off the phone. Got a very nice rep, was super polite, said i was a long time customer (even though it only showed i was since January) and got my phone fully refunded! Big thanks to the OP for this!
Well I had mixed success. I followed the approach of nae10135 and I ended up getting them for $50 each, which is what I had been hoping to pay before I saw these extreme deals for BF. I called, spoke to a guy who said $50 each, I said I needed to think about it and he said he'd put a note on my account. I called back an hour later and the lady I spoke to said that they were $300 each (!) and that she didn't have to honor the note on the account. I called back again right away and told the guy I was confused about whether they would honor the offer from the first guy and he was like "Of course we will, it's already noted on your account."
Took longer than I expected but they should be here early next week. When we were almost done I thought to ask if a local AT&T store would have honored the price from the first guy and he said that they might or might not, but I kind of wish I'd gone by to check so I didn't have to wait for shipping etc. Oh well.
The most important thing to me was getting it for a decent price and not having to lose my data plan, which I would have given up if I'd actually gone to Sams.
Nice. Yeah att has been very generous lately. For me for instance. I renewed my contract and got the S3 in July for 150. Went in in September and upgraded my same contract again and got the hox for 99.00 to sell. Then just last week they let me upgrade the same contract again and sold me another gs 3 for 199. So I got three phones at the subsidised price in like 4 months time
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Hey guys. OP here... My galaxy s3 ARRIVES TOMORROW!!!!! So excited
ALSO: YOU CAN GET ATT TO WAIVE ACTIVATION FEE AND SHIPPING FEE AS THEY DID FOR ME! I PAID A TOTAL OF $1.05 FOR EVERYTHING
no driver said:
Well I had mixed success. I followed the approach of nae10135 and I ended up getting them for $50 each, which is what I had been hoping to pay before I saw these extreme deals for BF. I called, spoke to a guy who said $50 each, I said I needed to think about it and he said he'd put a note on my account. I called back an hour later and the lady I spoke to said that they were $300 each (!) and that she didn't have to honor the note on the account. I called back again right away and told the guy I was confused about whether they would honor the offer from the first guy and he was like "Of course we will, it's already noted on your account."
Took longer than I expected but they should be here early next week. When we were almost done I thought to ask if a local AT&T store would have honored the price from the first guy and he said that they might or might not, but I kind of wish I'd gone by to check so I didn't have to wait for shipping etc. Oh well.
The most important thing to me was getting it for a decent price and not having to lose my data plan, which I would have given up if I'd actually gone to Sams.
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I bought my s3 almost a month ago for the full subsidized price of $199. Felling inspired by this post I called att and got a $99 credit on my account. So not as great as $.99 but an improvement from where I'm sitting.
I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk
I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
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Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.
So, this is weird. I decided yesterday to return my Note 7. I bought a different phone outright so I can get my upgrade.
When I got home I noticed my receipt said 0.00 refunded. I called 611 and the rep had no idea so she called the store and we got on a call together.
The rep is stating that it will take up to 3 billing cycles for me to get my refund because the original purchase date was back in November and we're outside the 14 day window from the replacement device.. That doesn't make any sense. Can anyone confirm this?
What, you left your Note 7 at a corporate store?
Hahaha damn you got played.. return it via samsung to get a FULL refund
whoofit said:
What, you left your Note 7 at a corporate store?
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Vic35 said:
Hahaha damn you got played.. return it via samsung to get a FULL refund
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I am to get a full refund. I don't want to burn an upgrade in the process.
https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/
What happens to the device payment agreement I have for my Galaxy Note7?
Your Galaxy Note7 device payment agreement has been automatically canceled, and you'll receive a bill credit for any payments made towards your installment balance.
Additionally, you'll receive a refund or bill credit for any taxes, down payments or upgrade fees you may have paid. Please allow 1-2 bill cycles for credits to apply.
sebastianraven said:
I am to get a full refund. I don't want to burn an upgrade in the process.
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You'll get a refund in 3 billing cycles... IF THAT.. and while you are at it burn an upgrade unless you have an extra loaner phone .. or willing to pay full price on a device
i bought mine on a 2 year contract, after the first recall i took my phone down to the store, and the sales rep rushed through the exchange, and marked me down as a payment plan, so i have to wait longer to get my money back that i paid on the 2 year contact, because the sales rep was upset and rushed through the exchange. a bit frustrated, and have to wait till december to see the credit (which better be there) and i dont want to get a new phone during this period, because i dont want to mess anything up on my account now... so in other words looks like there is a bunch of us waiting for our money
Vic35 said:
You'll get a refund in 3 billing cycles... IF THAT.. and while you are at it burn an upgrade unless you have an extra loaner phone .. or willing to pay full price on a device
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That doesn't answer my question. If I return the phone directly to Samsung, where is the benefit? I still don't have a phone unless I burn an upgrade taking an inferior phone.
I paid outright for my phone and received my refund in 3 days.
And All ACC refunded that were purchased from verizon for your note 7. IF YOU PURCHASE ANOTHER SAMSUNG PRODUCT TO REPLACE.
Anyone else get this? Still not sure its worth wasting the upgrade at this point..
It's already been posted in recall threads.
The only thing tied to 10/19 is the free overnight shipping. If that matters with many phones not being available till Nov, Dec.
Nioceee
Great idea, but there is no way for me to return my note 7. The store will not take it.
Verizon rep1 said to call Samsung for a box.
Samsung said to call Verizon for a box.
Verizon rep2 said the box will be delivered in 3-5 days (already passed).
So I have a phone I have been charged for that I cannot return. I told them I am not paying for a phone you will not arrange for me to return. They said they will not disconnect my service for not paying that equipment fee. I dont know how much I believe them on that one.....
Upgraded to a 7 plus almost 2 weeks ago and still have not received this $25 credit or full refund.. or even a box to return a note 7.. instead i went back to the store and got denied twice.. I even video recorded the manager denying me that way i have physical evidence if something was to go down terribly to us consumers or me for that matter...
Use this to your advantage.. i am now sitting on a $900 phone for just basically paying the tax of the device and 1 month on the INSTALLMENT plan..
My main device is the iPhone 7 plus and i use it as a hot spot for my note 7 ... the power of two is wonderful