Has anyone received their $100 MIR from Sprint from the June 4th launch?
The rebate won't process until after the 30 day period, so I would imagine not many have received it yet. I got an email tuesday that mine was processing. Bought my Evo on 6/11 and sent in the rebate on 7/6. They received my rebate form on 7/13.
oh and btw, the launch was 6/4, not the holiday
I haven't received mine yet and have just passed the 30 day mark as of one week ago. I sent an email to the Support email provided in the rebate "status" page, but haven't yet received a response.
I plan on calling up customer care if I don't get a reply in another week or so...
oblivion0 said:
I haven't received mine yet and have just passed the 30 day mark as of one week ago. I sent an email to the Support email provided in the rebate "status" page, but haven't yet received a response.
I plan on calling up customer care if I don't get a reply in another week or so...
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Not tryin to be a d!ck but the process usually states that it will take like 4-8 weeks. If you're just trying to get them to expedite the process I understand, but realistically I wouldnt expect any $$ for at least a month after its started 'processing.' It appears you've only given them a week and a half so far.
Yes, typically, the rebate process is not quick at all. Give it the full 8 weeks, chances are, you'll get it around week 7. (from past experience)
agreed, typically you'll get it towards the end of the "up to 8 weeks" they tell you it takes.
Rebate
I actually recieved a denial letter in the mail. Took it to the store employee I bought it from, and she resubmitted it.
Just though it important to note...
If you had to swap out your phone for another for any reason after already submitting the MIR, you will need to re-submit one for the 2nd phone (assuming it was a within 30 day exchange). The first MIR will end up being rejected.
Got a letter today telling me it was rejected because they did not get the right sales receipt, even though I orded online, and sent in everything they asked me to (before I actually received my evo).
Oh well, now I got my shipping receipt, i'll send that in. (But I also exchanged my phone within the 30 days, due to some issues... but I have no new information... hopefully I don't get rejected again).
BenjRubenstein said:
Just though it important to note...
If you had to swap out your phone for another for any reason after already submitting the MIR, you will need to re-submit one for the 2nd phone (assuming it was a within 30 day exchange). The first MIR will end up being rejected.
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Well that sucks.
Best buy ftw
Good luck
Official response from Sprint's customer care:
We are really sorry you have not received any notice on your rebate; we are pleased to inform you that your submission was received on 06/23/2010 and is in the final stages of validation. Once we have verified that all requirements have been met, the rebate should be mailed within 30-45 days.
To track your rebate on line, please go to http://www.sprintrebates.com.
Thank you for choosing Sprint, we appreciate your business.
oblivion0 said:
Official response from Sprint's customer care:
We are really sorry you have not received any notice on your rebate; we are pleased to inform you that your submission was received on 06/23/2010 and is in the final stages of validation. Once we have verified that all requirements have been met, the rebate should be mailed within 30-45 days.
To track your rebate on line, please go to http://www.sprintrebates.com.
Thank you for choosing Sprint, we appreciate your business.
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Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.
oblivion0 said:
Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.
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yeah, MIRs are whack but its kind of like getting a present in the mail at least.
oblivion0 said:
Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.
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6-8 Weeks seems to be the norm from my past experience with many phones / rebates over 10+ yrs w/ Sprint.
I bought my EVO at Best Buy (1st come 1st serve) when Sprint Stores had a waiting list and their website had the "i'm sorry but you can't get one message..." I was shocked to walk into Best Buy Renew My contract and get the phone for $199 + tax out the door. No 8week wait for the MIR.
The Icing was when I called Sprint Tech Support to get my MSL Code 3 days later and the rep tells me I'm eligible for a credit if I extend my contract... Hmmm? The same one I "just" extended @ Best Buy (2 yrs from that day?). I was happy to extend for 3 more days and a $70 Credit that was applied while I was on the phone. Gotta love inefficiencies.
"checks are in the mail..."
-kp
Awesome feedback to this post. I was unaware of https://www.sprintrebates.com and also never considered that the processing period would not begin until after the 30-day "trial".
My status:
Date Received: 06-17-2010
Status Detail: Your rebate is approved and is in the final stages of processing and should be mailed to you within the next 30 days. Thank you
Thanks everyone!
anyone received their check yet?
I received my check yesterday. I bought the phone around 20th of June.....
I just deposited the rebate check I got today in the mail.
I haven't even checked on mine yet. I got an email awhile back that said they received my mail. Of course, I was told it would take ~14 weeks to get it back too. I think I'm going to go check on it....
Related
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
amarko5 said:
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
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I think it depends on whether you called them up as well, or not.
I put my order into the TMobile website on Friday morning (30th) at around 930am.
After reading on this forum about delays and no stock I then called them up Friday afternoon at approx 430pm - I was told that all the initial stock of 1400 (or 1600, I can't remember which) was gone, so I would not be receiving a phone the next day.
The sales agent then went on to tell me they were expecting another delivery of 500 that evening, and they would be sent to customers on Monday, to arrive Tuesday (1st). He then searched for my web-order and manually pushed it through to ensure I would get a phone from this 2nd batch. He then called back to confirm it would be sent out Monday and arrive between 8am-1pm Tues. I assume if I hadn't called then my order would've been dealt with chronologically along with all the other website orders.
I called again just now, querying why I had not had the "winging it's way to you" email, and was told that my order had been completed by their phone team, and they don't send those emails out. And my phone will definitely arrive tomorrow before 1pm
I feel a bit bad that I might have jumped the queue, but hey it's TMobile that decided to do that because I rang up chasing it, not me!
i have just called tmobile and placed an upgrade order with the loyalty team - they have them in stock for next day delivery and got a cracking deal as well!
I ordered mine Friday afternoon. It's just come now but i have to go back to work
Will leave it at home charging lol.
Just spoke to my business manger on Tmobile stock coming in on wednesday and mine is coming on thursday...happy days
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
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thats a good deal! as an existing customer i got an offer of £22.50 per month on my existing flext 40 tariff and free phone - 18 month contract
I still don't understand how Tmobil is the sole shop to sell the Desire before 7th April in the whole world
Are HTC testing the Desire on a very limited market??
thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
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you're welcome.
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
hager420 said:
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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What numbers are people ringing to get through to living human beings?
I rang the help line (0845 412 5000) (also rang the sales line but I was neither an existing customer or someone looking to buy a new phone, I already ordered on the net so I hung up) and pressed the correct number for "in the process of ordering" and got told to put in my mobile number, which I don't have since my phone hasn't arrived!
It's my first time ordering from T-Mobile and they don't seem to have a "go straight to a live human being" option on their phone system, is my best bet just to ring sales and push the "new customer" button and then tell them my order is active already and I want some information?
Thanks for any responses
riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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Cheers for that mate, hopefully that will include the exchange/returns stock
I just spoke to them on the sales number (i pressed * a couple of times and got put through eventually) and they said that they didn't know whether there would be another shipment on Wednesday although there should be one this week...
hmmm.. why are there never any straight answers.
I had the 'winging its way to you' email on Thursday.. nothing has arrived, so I called them today and was told it went out of stock after they sent the email - now he said they have no stock and that it's expected within 7 days.
No idea why the hell I got the email if it hadn't even left them though!
I'll have to wait and see if anything turns up!
carphone Warehouse
I've been waiting to pick one up instore from t mobile everyone is saying two weeks or they don't know. after searching i saw that is available on payasyou go on orange in carphone warehouse so i might pick one up tomorrow there phones are normally unlocked.
I ordered mine as an upgrade Friday afternoon and got it early Saturday morning.
It seems to me that everyone who has spoken to the actual sales team has had their order fast-tracked. So all of us who ordered online are getting put to the back of the queue. Just need to think of a way to make them want to fast-track you.
hager420 said:
Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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You know Layar has a layer for coffeeshops in A'dam? Quite handy.
well all I can say is I feel I was talking to an honest rep who assured me that there are none left and that they honestly do not know a firm date for future deliveries, this was after getting the usual runaround several reps
so if you get yours then great, but as I said I wouldnt hold my breath.
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
Thanks for the advice. It looked like I ran into a script reader in the first run. I will give it another try. If it still doesn't work I will tell them Verizon just called and I mean it LOL.
garyd9 said:
Call them back... be extremely polite. If you get a script reader, just hangup and call back.
Eventually, you'll get a non-script person... Explain how this presents a hardship to you. Explain that you actually had to take a day off of work due to unreliable UPS/FedEx deliveries (or people stealing deliveries.. or whatever.) Chat with the customer service rep. Make them feel important.
Perhaps AT&T can give you a credit of $100 to help offset the time you are losing from work due to their error? (I'm not going to tell you how often this has worked for me.. )
Then, watch as your phone is delivered on the 9th anyway.
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
Take care
Gary
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garyd9 said:
Oh, and they are all showing as "back-ordered" in their system until the moment they switch to "shipped." That tends to happen when you PRE-order a phone.
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On the web pages for my order, it says "Processing", "Pending Shipment", and "Preorder Processing". It doesn't say "back-ordered". But maybe that's the term the customer support staff use.
x2h said:
I ordered it online on October 25, and today called ATT and they told me it's on back order. When will it ship? They don't know. Sounds familiar...
All the 3 phones in my plan are out of contract so I am free to choose any carrier. Been with ATT since 2004, a bit too long I guess.
So I am thinking of this: cancel my pre-order, and walk into BestBuy on Nov 9, and whoever has the Note II on the shelf will win the bid and become my next carrier.
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I got the same info x2h but, i was also told 5000+ units have already arrived.
To clarify a bit, the order status for my Note 2 on the web page is "Preorder Processing". However when I called AT&T, the person said it's back ordered, meaning I will not get it on the November 9 date as previously announced.
So when will I get it? I asked.
"We will let you know".
Yeah right.
Don't give up hope. Keep following up on your order status via website. ATT customer service reps tend to make up things sometimes. Source - I'm an ex-att cust. service rep.
As horrible as it sounds, your forum members are right in telling you to rep shop (keep calling back to get the rep you want). ATT doesn't like this as it hogs up their queue, but sometimes it needs to be done to get the job done right.
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
x2h said:
Well heres the update. tried calling them two more times and I can't even get to a real person, after waiting forever. I am canceling it. Guess I will stick to my WM HD2 a little longer.
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Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
wtharp2 said:
Try here:
https://www.wireless.att.com/order_status/
From this thread:
http://forum.xda-developers.com/showthread.php?t=1968956
Good luck!
I opted to wait for a store pickup.
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Cancelled my preorder online. It's very easy, credit to AT&T LOL.
Better than a middle finger emoticon:
Several people have hit AT&T up for credits. Do some digging and then hit them on their bottom line.
Consider it something to do while you wait.
x2h said:
Thanks for that my friend. It shows me the same status of "Processing" or "In progress", which means nothing. Good to know others are getting shipping confirmation. I am hoping to bring this phone with me on an International trip on 11/11, now it looks like I am screwed. Thank you AT&T.
Where's that middle finger icon?
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I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
My phone is backordered also
Preordered 10/25
They originally stated shipping 11/06
The next person stated they ran out and it was a first come first serve basis. That was a lie. If you look at their own forum
on att's website, you will see people who ordered way after and their phone is shipping.
Now they state they will start shipping 11/09, and that just means they will start shipping more orders which doesn't guarantee mine.
They violated their own policy of "first come, first serve" as stated on their own site when you preorder.
AT&T customer service departments do not have integration at all. Their logistics execution is horrible.
---------- Post added at 10:14 PM ---------- Previous post was at 10:10 PM ----------
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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I preordered 10/25 thru premiere with a company discount, and I am told mine is definitely backordered. Isn't that great.
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
F123D said:
I pre-ordered over the phone on 11/5. Just checked my status and it shows shipped from Fort Worth, TX and will arrive by the 9th.
I ordered through premiere with a company discount if that makes any difference.
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x2h said:
Same for me, company discount, preordered on 10/25, and now it's backordered, so I canceled it.
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Are you planning on purchasing in store on launch day? I would've asked for credit towards my future bills for the inconvenience.
I ordered early Nov and yesterday I was told the same thing about being backordered . I called and chatted about 10 times. The reps are completely clueless (I'm guessing its not their fault they just dont get good info). Well around 10pm my order went from processing to shipped and I will receive phone today (according to fedex tracking - i paid the $15 for overnight). I am happy now, but I was pissed all day yesterday. I need to get a life.
well here's the latest update again. I canceled my preorder online last night. this morning an email comes in that my cancel was "unsuccessful". and then another emails that says my phone has been shipped, with FedEx tracking number. it has just left the Texas wharehouse. Expected delivery Nov 9 by 4:40 pm.
I am going to return it and tell them to put it on backorder.
OK one last update. Took the advice of others and called AT&T one last time. And the result is surprising:
http://forum.xda-developers.com/showpost.php?p=33863020&postcount=43
You mean to tell men you've been with ATT since 2004 and you haven't learned to not call their service and NEVER rely on their answers? Preorderd 10/25 and it got here 11/08 10am.
They are clueless and don't know any more than what their website tells them.
And to those in the thread that seem to think otherwise, November 6 was the *Estimated* ship date. Nowhere was that day written in stone.
Sent from my SAMSUNG-SGH-I317 using xda premium
I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk
I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
Sent from my SM-N910P using Tapatalk
Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Sent from my SPH-L900 using XDA Free mobile app
That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.
Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???
This whole process has been smoke blowing you know where.... Whoever thought of treating their most loyal customers this way should be fired! I have had multiple (for family members TOO) Note 2, Note 3, Note 4, Note 5, and now note7. They should refund us to collect the phones. Then give us a temp s7 edge that we can exchange for the note 8 for no more than half price or something along those lines. THIS IS THE ONLY REASONABLE SOLUTION!!!! Even then we have to wait for our Ferrari for unknown time to get "out of the repair shop" so that aspect might be worth the $100 customer service credit but i lean to "not enough samsung" on that one too.
The google pixel is looking better and better. If google was smart they would make their version of the note 7 asap and release it because they will get all of samsungs currently pissed off customers.
coltrix said:
Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???
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Still waiting from Oct 24th. Was told I would receive check end of this week still no check
Has ANYONE received a check back from Samsung? I am now over a month and this is ridiculous!
Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol
dave357 said:
Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol
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No check yet, but a lot of us did receive an email stating that the check is coming via UPS but yet I have no tracking number and STILL no check... They need to quit bull****tin!
I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.
Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…
That is a nice thought and all, but you aren't letting us... thanks phone company!!!! =(
The Phone Company said:
Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…
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Im very happy with my N7 and will be using it as long as i can.
My second (locked) N7 is a different story. Can't unlock nor Samsung is willing to help yet. Been waiting for over 9days already for them to reply to my email. Some of you guys want a refund, laugh i cant even connect with them for an exchage =)
dave357 said:
I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.
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I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?
Same old story
shojus said:
I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?
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It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.
AndroiderM said:
It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.
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I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...
shojus said:
I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...
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Thanks bro, I'm wondering if Stericycle was the right choice for this. The lack of information between them and Samsung is ridiculous. I also had to provide my tracking number to Sammy and they put it in my notes. You would think it would be as simple as open, check imei, forward approved list to Sammy and put check in the mail. Even if my check was late but I had the ability to check the status of my return on a simple website, I wouldn't be as aggravated over it. The lack of answers after I send off a $900 phone in good faith has swayed me from buying anther product from them.
Maybe Stericycle is just overwhelmed by the amount of N7s coming in that it's taking them a week to even open the box once they receive it. But come on Samsung make a statement and tell your customers whats really going on.
I received mine yesterday. I traded mine in just before Oct 22
Details lol
chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
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UPS or USPS? How did you purchase your phone? EBay, Craigslist, Swappa? What state did it ship from?
chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
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So how did it come? Please leave specifics because there are a lot of people that have been waiting a LONG time and more details would be helpful...
Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions
AndroiderM said:
Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions
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LMAO !! You know I am so pissed that I decided to call in AGAIN just now. So now I am told by a supervisor that the checks are indeed being sent via UPS and NOT USPS like I was told on my last call (yesterday). And I have a service called "UPS My Choice" , which is a service that immediately notifies me if anyone has addressed a package to me and when that specific package is scheduled to be delivered. Guess what? There are NO packages scheduled to be delivered to me, so that means that the check has not even been sent out of their building yet. So the email that everyone received on Tuesday letting them know that the checks are on their way and will take 2-3 business days to arrive, was BULL****!! Just one more lie to the MANY lies they have already told us... I hate Samsung SOOOOOO much right now!
Yup got mychoice email for the return box, nothing for a check. I'd be happy to get the bs email. What did it say?
hello pre-ordered the ultra from Sprint and I just received it today and I was wondering how to get my $200 in Samsung shop credit?
juggamonkey said:
hello pre-ordered the ultra from Sprint and I just received it today and I was wondering how to get my $200 in Samsung shop credit?
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You should be able to open the shop Samsung app. If it doesn't work, wait until the official release and if it still doesn't work contact Samsung.
_Dennis_ said:
You should be able to open the shop Samsung app. If it doesn't work, wait until the official release and if it still doesn't work contact Samsung.
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registering starts on march 4th
Ok thank you all
Just spoke with Samsung and they said to try again on March 4th.
In my experience when placing the order on Samsung's website, the credit isn't something they give you, rather you spend it as you place your order. Anything you didn't add is essentially lost as it's a one time deal. That's what I was told. I was pretty upset because I thought with after getting the Galaxy Buds+ I would save $50 after the case I wanted was restocked. I ended up disputing the credit loss and they emailed me a promo code with the remaining $50 which was nice. Problem resolved!
coldcrush390 said:
In my experience when placing the order on Samsung's website, the credit isn't something they give you, rather you spend it as you place your order. Anything you didn't add is essentially lost as it's a one time deal. That's what I was told. I was pretty upset because I thought with after getting the Galaxy Buds+ I would save $50 after the case I wanted was restocked. I ended up disputing the credit loss and they emailed me a promo code with the remaining $50 which was nice. Problem resolved!
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I read their terms and it says, if you don't use any of the credit, you'll get it emailed to you 15 days after delivery of your phone. If you used only a partial, you'll lose whatever's remaining. Glad Samsung sent you a promo code for that $50. They sent me one for $70 because they kept canceling my order.
I chatted with Samsung today informimg that I received my pre-ordered Ultra from T-mobile yesterday and I wanted to know how to claim my $200 store credit.
They informed that the promotion starts on 03/05 and to check the inbox in the Shop Samsung app and the instructions will be there on how to get the $200 credit which involves uploading my receipt in which they will then verify.
Attached are my chat logs for reference
The credit is active on Shop now, but mine did not work the first time. I contacted Samsung and they said that the servers are overwhelmed right now. They also recommended that I uninstall and reinstall the app and to try again. It worked okay that time and I was able to complete the registration process for the credit. Now it's just pending approval.
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
bwachtel said:
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
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So i contacted the chat again and the support guy wasn't much help, but almost right on the 12 hour mark, just got a notification that is has been approved. Now it says "Congratulations! Your submission has been approved." and then below it says "Your Samsung credit will be delivered soon. Your Samsung credit will be delivered in approximately 4-6 weeks" fml.....
I submitted mine, says currently under review. I had to submit proof of purchase, did anyone else?
Worked for me. Got almost instant approval and no proof of purchase.
joe12401 said:
I submitted mine, says currently under review. I had to submit proof of purchase, did anyone else?
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yeah, every one has to. I think its to see the date of purchase to prove you pre-ordered it. Which i get, but its still stupid since the phone isnt even on shelves yet. so yes, we obviously pre-ordered it...
bwachtel said:
I did mine first thing last night at like 11pm central time. Went through fine on the samsung app. It now says pending approval. Think this is kind of a stupid process. They should have supplied codes with the phone or have a way to auto validate. Its been close to 12 hours now and is still pending approval. I chatted with samsung last night and they said it can take anywhere from 4-6 weeks for you to get your credit after approval. Hope the guy was an idiot and that actually isnt the case..... all this for buds+....
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The way to auto validate is buying it from Samsung directly.
I love when people get bonuses and they complain that it's not instant.
_Dennis_ said:
The way to auto validate is buying it from Samsung directly.
I love when people get bonuses and they complain that it's not instant.
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It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
bwachtel said:
It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
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the approval was instant for me (like couple hours). the credit will take some time because its not just 1 or 2 people getting it.
this was simlar to my note 9 preorder promotion, when i got the free akg headphones. the approval took longer than this one (about a week).
the headphones got delivered in about 3 weeks.
just be patient. its not a life or death situation
bwachtel said:
It is a "Bonus" , but i purchased the phone with the knowledge this $200 credit comes with the phone. It was apart of my decision in buying the phone. A true bonus is something you didnt expect in my opinion. So yes, i am perturbed about their process for claiming the reward. I registered for the credit within the hour of it going live and am still waiting for the email with the credit code. In my personal opinion, this is a bit ridiculous and the conspiracy theorist in me wonders if this is by design to make you buy from samsung direct in the future.
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Samsung doesn't care where you buy the phone, they make money either way. What they don't want is you buying the phone and returning it yet so getting the bonus. If you buy it from them, and you don't return the bonus items, they just reduce your refund. If you buy it from Verizon and claim the bonus, it's harder to get their money back if you return the phone.
I plan on getting a couple of 45 watt chargers, but that's only half of the credit. What are you guys planning on getting?
Wadech said:
I plan on getting a couple of 45 watt chargers, but that's only half of the credit. What are you guys planning on getting?
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im getting black (assuming they stay in stock by the time i get the credit) buds+ and the 45w charger for work. My charger at work is so old that it cant charge while screen is on, only keep it from depleting.