Develop Bugs

[Q] Sim Card Holder Damaged, HELP PLEASE

{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Hey guys,
My phone was stolen 3 days ago and I traced the location of the thief and got my phone back. Anyway, when I got the phone back the sim card wasn't working anymore and I looked more carefully at the sim card holder of my phone and it looks like it's damaged.
I have bought my phone from a guy on craigslist who had gotten this from Bell. Is there anyway to repair this? Would bell guarantee or Samsung guarantee be responsible? What can I do??
I attached a picture of the simcard holder.

Extort the dirty thief for money to fix the problem or call the cops.
Sent from my Galaxy Nexus using XDA

I called the police and they he is not confessing and it's not a police issue atm, it's a civil issue and I would have to take him to court which would cost me more than the price of the phone....lol

Try someone else's sin on your phone. It might be that getting a new sum would be enough to bypass the problem. I had this problem with a Photon 4G and it solved the problem.
Sent from my Galaxy Nexus using Tapatalk 2

I did try a new sim card and it didn't work Anyone else knows what I should do????

Either u buy the part and fix it your self (easy).
Or buy a new one
Or get the warranty going.

Warranty, if you're not keen on fixing it yourself.
Btw, we can't tell much from the pic, except that you have a GSM nexus.
Sent from my Galaxy Nexus using Tapatalk 2

theking_13 said:
Warranty, if you're not keen on fixing it yourself.
Btw, we can't tell much from the pic, except that you have a GSM nexus.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Bet the dumbass shoved a SD Card in. And then when it was found it was broken.
This really sucks. And I can't find the part. This thief is messed up for even stealing it.

Shahinbayat.90 said:
Hey guys,
My phone was stolen 3 days ago and I traced the location of the thief and got my phone back. Anyway, when I got the phone back the sim card wasn't working anymore and I looked more carefully at the sim card holder of my phone and it looks like it's damaged.
I have bought my phone from a guy on craigslist who had gotten this from Bell. Is there anyway to repair this? Would bell guarantee or Samsung guarantee be responsible? What can I do??
I attached a picture of the simcard holder.
Click to expand...
Click to collapse
I'd suggest using Samsung. They should honour your warranty since the phone is less than a year old (and their warranties are for less than year old devices. So just call them up and tell your story.

There are a few threads about this, Samsung USA will refuse to fix it if its an international device, you will have to contact intentional Samsung. If you can buy a sim slot replacement from them its extremely easy to replace yourself. You will not be able to find sim replacement elsewhere unless you buy a whole broken Nexus, individual sim slots for expensive phones are hard to find for sale. PS. From my experience every different Galaxy model has different sim slot connector and size.
Also another member from the previous post mentioned shipping his phone to a shop to fix it: hasslefreecellphonerepair.com, I don't know anything about them.
It probably was broken because the perpetrator put in a microSIM adaptor.

eksasol said:
There are a few threads about this, Samsung USA will refuse to fix it if its an international device, you will have to contact intentional Samsung. If you can buy a sim slot replacement from them its extremely easy to replace yourself. You will not be able to find sim replacement elsewhere unless you buy a whole broken Nexus, individual sim slots for expensive phones are hard to find for sale. PS. From my experience every different Galaxy model has different sim slot connector and size.
Also another member from the previous post mentioned shipping his phone to a shop to fix it: hasslefreecellphonerepair.com, I don't know anything about them.
It probably was broken because the perpetrator put in a microSIM adaptor.
Click to expand...
Click to collapse
mine actually broke for that same reason, which is how i found this thread.

suhailtheboss said:
mine actually broke for that same reason, which is how i found this thread.
Click to expand...
Click to collapse
+1
10 char

hey all... i own hassle free and have done many of these repairs for xda members so either message me or use the website ekasol posted.
i guarantee you will not be disappointed and the repair will be done right.
thanks!

kawgirlval69 said:
hey all... i own hassle free and have done many of these repairs for xda members so either message me or use the website ekasol posted.
i guarantee you will not be disappointed and the repair will be done right.
thanks!
Click to expand...
Click to collapse
I did the same stupid thing on mine
The bad thing is that I'm in Brazil and here NOBODY can fix it.. Love Brazil, but no.

DIY H815 USA Variant Hardware Boot loop I Fixed MYSELF.

My G4 was given Free to me by LG USA MOBILE on the LG G4 Trial. I received the device on May 22, 2015. Its one week before its started selling here in the US.
I am a die-hard LG Fan.
This device has been running this sudden bootloop issue till sometime after New Year 2016 it can never boot up again. Its Stucked on LG logo. I never thought this could happened to my beloved G4. Called LG USA was told this is a free phone so no fix. I was so pissed. The accessories I brought are all useless. Those leather backcovers cases batteries and charger.
Since LG not going to fix for me. I decide to bake the main board on my Oven.
Instructions
1.Disassembled your G4 and remove your main board. (Check YouTube for instructions)
2. Turn on your Oven and pre heat to 385 degree F.
3. Place your main board on the Aluminium foil stand onto a cooking sheet or aluminum foil with the EMI shield Up.
4. Once Oven has reached the desired temperature, place it into the Oven and bake it for 7 minutes.
5. When time up, leave the Oven door opened and the it stand or cool down for at least 60 minutes. Do not touch it or move or eat it. Patient.
6. Finally, reassemble your G4 and pray that the LED start blinking.
Seriously ...Credits go to @csjneek who provides the link and videos.
@Skedgy sky who have me the idea of doing this fix.
@johnyute who give me the audacity to bake it since he uses the heatgun method.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
All 5.5 inches screen working devices.
내 LG G Flex 2 H959 사용 tapatalk에서 전송

Well done
Let's hope the fix is permanent, it should be.
We are lucky because g4 is one of the easiest phone to disassemble. So this fix should be easy to do.
Good luck and keep us updated

csjneek said:
Well done
Let's hope the fix is permanent, it should be.
We are lucky because g4 is one of the easiest phone to disassemble. So this fix should be easy to do.
Good luck and keep us updated
Click to expand...
Click to collapse
This probably won't be a permanent fix. I have used this same method on desktop graphics cards. Basically the same theory applies and which the heat will "reseat" the improper flash memory in hopes that the device will return to its normal function.

Mind you, much like the use of this in fixing graphic cards, PlayStation 3's, etc. there is a high chance of failure. It really should only be used as a last ditch effort in terms of trying to fix electronics. Sometimes it's better to simply pay a professional be it LG Out-of-Warranty service, or a 3rd party repair company who has the tools needed to proper desolder / resolder flash memory chips.

NighthawkXL said:
Mind you, much like the use of this in fixing graphic cards, PlayStation 3's, etc. there is a high chance of failure. It really should only be used as a last ditch effort in terms of trying to fix electronics. Sometimes it's better to simply pay a professional be it LG Out-of-Warranty service, or a 3rd party repair company who has the tools needed to proper desolder / resolder flash memory chips.
Click to expand...
Click to collapse
Seriously, I already gave up on LG USA mobile. Its a free phone and they denial me several times to fix it just because its not sold on US carriers. But its given to reviewers and media to test. I got nothing to lose but they lost a LG Fan. I move on and got myself a Honor 5X. Getting the Mate 8 too.
Sent from my honor 5X

Worked
It worked! At least till now (2 hours later)...
Thanks thanks

NighthawkXL said:
Mind you, much like the use of this in fixing graphic cards, PlayStation 3's, etc. there is a high chance of failure. It really should only be used as a last ditch effort in terms of trying to fix electronics. Sometimes it's better to simply pay a professional be it LG Out-of-Warranty service, or a 3rd party repair company who has the tools needed to proper desolder / resolder flash memory chips.
Click to expand...
Click to collapse
You are correct, but i I'm thinking there must be a very very small point of loose soldering because it's being triggered only by heat expansion. Maybe there is a chance that by melting a bit too create a bond.
Well I'm just guessing here. My2c

Hou do you root your g4?

lesarui said:
Hou do you root your g4?
Click to expand...
Click to collapse
I lost root when trying to fix the bootloop previously from 10d to 20b
Sent from my LG-H815 using Tapatalk

Does anyone applied method ? How long it can hold ?

I just did this on mine and it worked

That is a fix for the LGs G4 bootloop problem???
Sorry for my bad english
Enviado desde mi LG-H815 mediante Tapatalk

xach24 said:
That is a fix for the LGs G4 bootloop problem???
Sorry for my bad english
Enviado desde mi LG-H815 mediante Tapatalk
Click to expand...
Click to collapse
Its for main board that have serial #505 or more idk
Sent from my LG-H815 using Tapatalk

venom_tan said:
Does anyone applied method ? How long it can hold ?
Click to expand...
Click to collapse
24 hours
I guess the issue is on the SoC soldering service.

only lasted 24 hrs?
or been 24 hrs so far and still working......
i'm interested in purchasing a G4 (509 with h/w version 1.1)
is it safe?
also, there's another for sale, a 512 but h/w version 1.0.
which would you guys recommend?

grymmy said:
only lasted 24 hrs?
or been 24 hrs so far and still working......
Click to expand...
Click to collapse
only lasted 24 hrs...

Just an update, I decide to disassembled the G4 including the heatsink. I dipped the contacts between the SD808 and the logic board with a conductive wire glue. Since the heatsink already removed, I also applied some Artic Cooling MX-3 thermal compound on the chipsets. Will keep this thread posted.
Sent from my LG-H815 using Tapatalk

Worked for me also (I assume not for a long time, but nice to be able to backup a few things). H811 Serial starting 507, manufacture date 7/2015, hw 1.0

I used to do this on a Dell Inspiron GeForce video card that was plagued with a similar problem.
"Baking" the video card in the oven would make it function again for up to a year.
There were shops that were offering a service to re-flow the video card professionally for ~50-60$.
I am sure they could do the same for the G4 but IMHO ATM we don't have enough exact information about what it causing the bootloop.
For a G4 that is out of warranty, paying 60$ to have it brought back to life seems reasonable.

akasek said:
Worked for me also (I assume not for a long time, but nice to be able to backup a few things). H811 Serial starting 507, manufacture date 7/2015, hw 1.0
Click to expand...
Click to collapse
Everything worked normally for a few hours, but it didn't even last the night (less than 8 hours total uptime). It wouldn't even show the LG Logo at first, but after switching the battery it did again - back to the original bootloop behavior.

Faulty note 7 batch

Hello guys, just found this in another forum, thought you might be interested, so you can stop the underwater photography and the scratching endurance contests
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Source
http://www.htcmania.com/showthread.php?t=1224385
Sent from my SM-N930F using Tapatalk

My Samsung Galaxy Note7 was manufactured in Vietnam on August 26th? I got the Note7 from Three UK, does that mean I am unaffected?

Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.

thering1975 said:
Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.
Click to expand...
Click to collapse
Well, could be any number of reasons, maybe it just got released internally?, no idea. It does makes more sense to me that those devices affected can be identified by some sort of triage, rather than recalling all devices (which semed odd since the start). I followed the QR code and it des link to samsung website. I am not saying that this is 100% true, but it does make sense. Posted this to stop the massive Note 7 abuse before someone may regret it

I agree, this is a badly written letter and looks completely fake.
.

I am not convinced quite yet.

It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.

BozQ said:
It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.
Click to expand...
Click to collapse
But then it would have been a world wide anouncment by now.

Totally fake.
Sent from my SM-N930F using Tapatalk

notefreak said:
But then it would have been a world wide anouncment by now.
Click to expand...
Click to collapse
I don't disagree.
However, I'd wait for tomorrow. It's the weekends here, so I'll look out for Monday for any kind of announcement.

I would really hope that this company wouldn't fake an internal letter like this. I wouldn't be surprised if Samsung took a faked letter like this extremely seriously considering the circumstances. So I'm on the fence in this one but really hope someone wouldn't take that chance. It has a customer number on it. Someone could easily call Samsung and get this verified.
Sent from my SM-N930F using Tapatalk

Fake. There is no chance they would publicly announce a world wide recall, then a day later say 'Oops, we mean world wide recall. Except for this batch of phones. Our bad.' If they where wrong about that batch of phones they would get crucified. Nope, that seller just doesn't want to deal with the headache of returning all the units they sold, and returning all that money.

So if you bought from this seller you stuck with the phone you have or file a case with eBay and get your money back since you're within 30day eBay return policy and buy another device when they are fixed. That's your only two choices.
Sent from my SM-N930F using Tapatalk

My UK Note7 pre-order was canceled on the 1st Sept, so I'm waiting to see if Samsung can narrow down affected batches and release the unaffected devices...
If you want to check the date your Note 7 or any Samsung device was manufactured type this into the phone dialer *#12580*369# the "RF Cal" field is the date of device manufacture, if that information even helps in anyway Im not sure yet.

A worldwide recall is just that. Every phone that was sold. This letter is total BS.

This is one of many reasons why eBay just even an option to buy stuff for me. If it isnt Amazonable then it's not worth it, I get you want a deal and access to unlocked devices and whatnot but eBay has and will always be that "scummy dark alley" place for sellers, and by the looks of this letter (which looks so sketchy) this is another prime example of that. I wouldn't trust this at all, looks like he's just wants to keep his money and not deal with returns.

chazglenn3 said:
A worldwide recall is just that. Every phone that was sold. This letter is total BS.
Click to expand...
Click to collapse
Yes. If it were real, Samsung should fire their PR. You don't go anouncing a worldwide recall and then say whoops, we didn't mean it. And wait a whole weekend to correct it. This is a huge blow for them and it is exceptionally hard on us customers worrying we might have ticking time bombs in our possesion. If they back out of their statement after a weekend of not caring, they will ruin their reputation further. They will appear non credible. Excuse me but exploding phones warrant Samsung managment and PR works all weekend!

I agree. This letter is fake. It's a (mostly) well done fake, but a fake. IMO, it's Tropical trying to keep from having to take back all the phones they've sold.

In the US and the EU they would have little choice, in Singapore I'm not sure if they can weasel out of it or not.
I've already received my email from Amazon saying that they will send a full refund for the phone and any accessories I have purchased there. It was not this seller (Tropical) but of course as an FD model it is grey market and was sold without warranty. The email also said that if I sold the phone I should notify the person I sold it to so that they can return it for a refund. Lastly it stated that the return hadn't been hashed out yet and not to send it until they were ready.
I'm going to extrapolate a little here with a few guesses. The fact that Amazon also specifically mentioned a further buyer and my phone is already grey market implies that Samsung is going after all the phones regardless of where/how they were purchased. That they don't want me to send it yet gives me the impression they don't know exactly what they are going to do with it or how the process will go which would mean Samsung hasn't yet hashed it out internally how they will handle the grey market phones and given that information to those that sold them.
Those are guesses Gents, I have no special knowledge, I'm just reading the tea leaves.

I bought my phone from LuLu Mall here from Riyadh ( SA ).
Model is : SM N930FD
Made in Vietnam.
How we can confirm that my phone will also come under the recall process ? I have been using the device for like past 3 days and i don't feel any Lag, battery drain or Over heating while charging or using the phone.

Anyone tempted to just keep the Note 7?

So my Note 7 arrives today, firstly i was hunting round Korea trying to find one when I was there on holiday but everywhere was sold out. Then i missed the UK launch day preorders so i finally bit the bullet and ordered from from.ae
The day after i ordered Samsung made the recall announcement but the phone had already been dispatched, I now either use it and hope for the best due to it only being 35 devices so far or i pay again for shipping, custom charges etc. Taking all that into account getting it replaced would cost nearly £850
Is anyone else just keeping there note? Really stuck in 2 minds...

Yep mines made un china....no heat issues great battery life
But still on the replacement list

Guitarfreak26 said:
So my Note 7 arrives today, firstly i was hunting round Korea trying to find one when I was there on holiday but everywhere was sold out. Then i missed the UK launch day preorders so i finally bit the bullet and ordered from from.ae
The day after i ordered Samsung made the recall announcement but the phone had already been dispatched, I now either use it and hope for the best due to it only being 35 devices so far or i pay again for shipping, custom charges etc. Taking all that into account getting it replaced would cost nearly £850
Is anyone else just keeping there note? Really stuck in 2 minds...
Click to expand...
Click to collapse
I guess the question is are you prepared to gamble with a possible fire or worse. Please keep in mind that if you did have a fire etc it may not only be you that is harmed but your family. If you live in an apartment you may risk the safety of other residents.
Samsung would not have made this recall unless it was 100% necessary, this goes without saying as the damage done to Samsung both financially and reputation wise is simply staggering. This disaster even affected Samsungs share price on the stock market!
I guess you could gamble if it where your life but its not, if this devices goes bang it could affect others and for that reason alone I returned mine as soon as the news broke. Be responsible please.
Apart from that by the end of the month they will be back on sale and I shall repurchase one. :good:
Ryland

I would refuse the delivery. But will it be returned
Sent from my Wileyfox Swift using Tapatalk

dryspuri said:
I would refuse the delivery. But will it be returned
Sent from my Wileyfox Swift using Tapatalk
Click to expand...
Click to collapse
Indeed. :good:

Make that 36 devices now.
http://www.androidauthority.com/samsung-galaxy-note-7-recall-714419/

I was hoping it was a geographically-related batch and havent been too worried... until saw the guy from Australia post about his. Makes it much more real. Treating the thing like a dangerous object for the time being, until figure out how this whole replacement is going to work.

I would strongly recommend to give it back... If Sammy is doing a whole recall they don't know how much of the phones are effected. If they new there would be an app that showed do you need to replace it or not.

mshagg said:
I was hoping it was a geographically-related batch and havent been too worried... until saw the guy from Australia post about his. Makes it much more real. Treating the thing like a dangerous object for the time being, until figure out how this whole replacement is going to work.
Click to expand...
Click to collapse
Honestly speaking, I had my doubts about the initial reports. Because the photos showed units without the Samsung logo. Then this Australia case reported earlier today.
Another article I read said that 70% of the Note 7 batteries came from Samsung SDI. The batch with the defective, exploding batteries.
So as much as I hate to say this, it's really better you send it in for an exchange.

So with the SDI announcement it does appear we can view the battery manufacturer without root. From a file browser in the root directory go to /sys/class/power_supply/battery/batt_type and open in a text editor. Unfortunately mine lists SDI
Definitely going to swap mine out when available, was really hoping i would see a different result in that file though.

I'm SDI too!!! Too nooooooo!!!

BozQ said:
Make that 36 devices now.
http://www.androidauthority.com/samsung-galaxy-note-7-recall-714419/
Click to expand...
Click to collapse
Not a shocker really, I would expect a few more before this is said and done
Sent from my SM-N930F using Tapatalk 2
---------- Post added at 03:12 PM ---------- Previous post was at 03:11 PM ----------
NIKKOTUASON said:
I'm SDI too!!! Too nooooooo!!!
Click to expand...
Click to collapse
Me also.
Ive had it over a week and its been charged by a variety of chargers and cables...left charging overnight...charged in all 3 of my cars with different car chargers and it hasnt blown up yet lol.
Ill speak to my retailer tom and see what they say...Im not sleeping with one eye open in the meantime....not overly concerned with it at this point
Sent from my SM-N930F using Tapatalk 2

Just because you have an SDI battery doesn't mean it's faulty, there's still a tiny chance it's faulty.
Sent from my SM-N930F using Tapatalk

how do you access sys directory? doesn't show on mine at all. And where did your phone come from? China?

pete4k said:
how do you access sys directory? doesn't show on mine at all. And where did your phone come from? China?
Click to expand...
Click to collapse
Gota read dude....post 10.
Sent from my SM-N930F using Tapatalk 2

force70 said:
Gota read dude....post 10.
Sent from my SM-N930F using Tapatalk 2
Click to expand...
Click to collapse
I don't have a "battery type"
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

I used this
ES File Explorer File Manager
https://play.google.com/store/apps/details?id=com.estrongs.android.pop
Mine is also SDI. I think everyones will be unless they are from china, won't it?
Sent from my Tab S using XDA Labs

Your in the power supply folder. Open battery then find battery type.
Sent from my SM-N930F using XDA-Developers mobile app

B3501 said:
I don't have a "battery type"
Click to expand...
Click to collapse
Your using rom tool box....dont use that.
I used astro or es file manager should work also
Sent from my SM-N930F using Tapatalk 2

Mine is SDI , it doesn't matter , I will keep my phone . It's flawless, for the moment !

Display issues vertical green lines N10+ Unlocked

Already experiencing hardware issues with the display of my Note 10+ Unlocked 256GB Aura Glow that I bought directly from Samsung.com.
I received my device Aug 21, and two days ago 2 green vertical lines appeared on the left side of my screen, right where the screen bends. Never dropped this phone, just appeared when I was checking my emails. The vertical lines do not go away when the screen is on. Even went in the boot menu to clear the cache, and the lines are just constantly present. (Picture attached)
Getting the run around from Samsung that's super disappointing. I called Samsung.com first, and they were wanting me to send my device in so they can try to repair it. Leaving me phoneless for up to 10 days.... Since I traded in my spare phone, Note 9 to get that 600 discount. I told them that's unacceptable, then remembered I also purchased Samsung Premium Care. So they told me to call them, but mentioned I may have to pay to get a replacement on a frickin phone not even a month old... So I called Premium Care, and they are unsure of the situation, and have to work with Samsung.com in getting this defective device warrantied.
So they gave me a claim # and told me they will contact me in the next few days with a plan... I'm so disappointed with Samsung over this situation. Just wanted to share this info in case this display issue happens to someone else. Will update on how Samsung is going to take care of their defective device.
Anyone else have experience getting their devices warrantied when purchased directly from Samsung.com?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my SM-N975U1 using Tapatalk

I'd go through whatever wireless service you're using like T-mobile, Verizon, etc, talk to a supervisor if you don't get anywhere with a regular representative....and see if they can do anything. It's so damn ridiculous what you're going through. If your mobile provider can't do anything, then I would call your bank or whatever credit card you charged through and file a dispute against the charge, tell them what all is going on and that Samsung refuses to do anything and send the thing back and then go get one at Best Buy or something. I've heard nothing but horror stories with Samsung.com and going through Samsung to buy directly from them.

OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?

Thank you for the reply. That's a good idea, return it and buy one from Best Buy. I really wish I kept my Note 9, I did wait until the last day to mail it out just in case. I got the unlocked version since I'm in the process of switching from T-Mobile to Spectrum Mobile because they use Verizon's network and it's only $14/mo if I go by the gig since I tend not to use much data since I keep everything downloaded on my phone. Especially since T-Mobiles network is unbearable in my area. I will give Apple credit with being able to just walk in the store with an issue.
I use to run Google Nexus devices until Pixel came out with their subpar 1st phone. I was so pissed I bought a iPhone the next day haha. When I had hardware issues they just swapped my iPhone. However I got tired of them after a couple years and missed android. So I went Note ever since without any issues until now (N8 & N9 were flawless). My Grandma is still using my Nexus 5 (LG), and my Mom is using my Nexus 6 (Motorola) still today. Sorry for the ramble lol.
Sent from my SM-N975U1 using Tapatalk

pete4k said:
OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?
Click to expand...
Click to collapse
Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
Sent from my SM-N975U1 using Tapatalk

MikeOIF08 said:
Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
Sent from my SM-N975U1 using Tapatalk
Click to expand...
Click to collapse
Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"

pete4k said:
Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"
Click to expand...
Click to collapse
Yeah definitely, I'll post back what I find out. That would be so nice just to swap out on the spot. I also found out I have a authorized repair shop in my state of Ohio. However it's like 90mins away... FML haha
Sent from my SM-N975U1 using Tapatalk