So, for the most part, I do like this phone. But, its self destructive tendencies get annoying.
In the past, I had a bootloop type issue where all of my data was lost. LG made it right and got me a new G4. That was just a hair over a year ago (+/- 3 weeks or so).
This problem is different then the past one. At first, I thought it was the phone overheating because this would happen when I used the phone (play games, watch videos, etc.) within the last 2 or so weeks. Now it appears to be random.
The two problems are as follows. Sometimes (usually during actual use, as opposed to being on in pocket) the screen would scramble, audio would skip, and phone would lock up. It would reset itself, and sometimes would power back on while other times it would freeze at the Verizon screen.
Other than that, it started freezing with screen off, get real hot and require battery pull to reset. Obviously this caused problems with missed calls, dead battery, etc.
Please see the pictures to see what I am talking about for the scrambled screen.
I am here asking advice. Do you think LG will replace the phone again? And/Or what can be done to remedy this if not?
Thank you for your time and consideration.
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I would contact LG over the phone about sending it back in for warranty repair. It is really disappointing to know your repair lasted barely a year. Do you know if they replaced the mainboard last time? You should backup everything off internal storage as your phone is going to be permanently dead soon as it's showing symptoms of the dreaded bootlooping disease again.
Thank you for the reply & sorry for the delay in responding.
So I contacted LG Chat Support
Basically, they would not commit to being at fault, so they are saying for me to send the device to them for repair and while there they will determine if the repair is covered under warranty.
I did wipe the device, and that helped for a few days after an initial failure. The phone would not allow me to pass the initial setup for a few hours. I would start the process and it would fail and restart dozens of times. After that initial problem, I went several days without issue. Feeling confident, I decided to reinstall some apps, including games. I played a couple times a couple days and finally had the issues described above. This time it came back in glorious fashion. After that first instance, I have had dozens of freezes....today.
I plan on filling out the necessary stuff to send it back, but if it costs more than $50-100, I don't know i want to spend the money on fixing it up. At this point, I really do not know if it is worth it. I suppose my faith in this model has run out.
Any other input would still be appreciated.
Did you contact LG USA? Just want to confirm that first .
Did they agree to send you a free FedEx label to send it in for repair?
It sounds like a mainboard going bad, so don't spend your own money shipping it in until you post here first.
K-Mac said:
Thank you for the reply & sorry for the delay in responding.
So I contacted LG Chat Support
Basically, they would not commit to being at fault, so they are saying for me to send the device to them for repair and while there they will determine if the repair is covered under warranty.
I did wipe the device, and that helped for a few days after an initial failure. The phone would not allow me to pass the initial setup for a few hours. I would start the process and it would fail and restart dozens of times. After that initial problem, I went several days without issue. Feeling confident, I decided to reinstall some apps, including games. I played a couple times a couple days and finally had the issues described above. This time it came back in glorious fashion. After that first instance, I have had dozens of freezes....today.
I plan on filling out the necessary stuff to send it back, but if it costs more than $50-100, I don't know i want to spend the money on fixing it up. At this point, I really do not know if it is worth it. I suppose my faith in this model has run out.
Any other input would still be appreciated.
Click to expand...
Click to collapse
divineBliss said:
Did you contact LG USA? Just want to confirm that first .
Did they agree to send you a free FedEx label to send it in for repair?
It sounds like a mainboard going bad, so don't spend your own money shipping it in until you post here first.
Click to expand...
Click to collapse
Sorry for the delay. I have been getting crushed at work.
The chat I used was from the https://www.lg.com/us website.
In the chat, the representative said to proceed to "request a repair" and i will get the fedex label to ship it out. (changes me to https://www.lgmobilerepair.com/request_repair)
I have since switched back to my Samsung Galaxy Note 2 :cyclops:
So, I finally got my phone back from LG. They "fixed" it at no cost. I am very appreciative of that. They said they gave me a new board but it kind of looks like i got a refurbished phone(different screen I think). I sent my battery a long with my phone and back cover in and they gave me what looks to be a new battery with my old back cover.
I greatly appreciate your help. Thanks for your wisdom and replies. I hope this helps some other folks. We shall see how long this phone lasts.
Related
My new replacement Dash, less than a month old, has a blank white screen. (See attached) The phone otherwise works perfectly, and is fully functional when the screen is echoed to the desktop with My Mobiler. (also attached).
I have been running Kavana's 80314 overclocked happily for 5 or 6 days now, and everything was functional, fast and stable. After just using it for a call, I pulled it back out of my pocket and found the screeen blanked-for-good. Any ideas?
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Have you tried reflashing it ? This was an issue with an older Kavana ROM.
No, but I will. Back in a minute or two.
I have re-flashed with 80314, 80318, and the Kavana/Ricky; no easy task with no screen! Problem continues consistently.
so: the screen stays white through
soft reset
hard reset
sprite restore
attempts at entering bootloader mode
entire process of ROM flash.
Anyone have more ideas, or links to other threads on a fix?
If a ROM flash is going to cause bricking days after the fact, I can't recommend it, to say the least.
However, I may have an insight into the common 270 error. Anytime I allowed autolock.exe to lock the keys, the ROMs would appear to be corrupted. Will post on that thread.
Here is your answer!!!!!!!!!!!
http://forum.xda-developers.com/showthread.php?t=378906
T-Mobile Dash Hospital
Be thankful your phone isn't injured like mine. After flashing to Kavana's latest ROM, installing my programs, receiving my 8GB SDHC card, and watching a few movies stored on that card, I dropped my phone (on a soft carpet) and screwed up the LCD. You would think that after surving 10 or so concrete and hard surface hits, that carpet would be no opponent. I guess I should edit my signature.
Maybe now I have an excuse to get the AT&T Tilt.......
curtislanham said:
Be thankful your phone isn't injured like mine. After flashing to Kavana's latest ROM, installing my programs, receiving my 8GB SDHC card, and watching a few movies stored on that card, I dropped my phone (on a soft carpet) and screwed up the LCD. You would think that after surving 10 or so concrete and hard surface hits, that carpet would be no opponent. I guess I should edit my signature.
Maybe now I have an excuse to get the AT&T Tilt.......
Click to expand...
Click to collapse
Wanna sell me the card?
Ebay look for a screen...or sell the phone for parts
Sorry Mikey but the Tilt has a MicroSD slot I am still debating whether to part it out or replace the screen and use it as a backup phone. I sure would miss it. Thanks to this community I have come to love my Dash!
sledwrecker said:
Here is your answer!!!!!!!!!!!
http://forum.xda-developers.com/showthread.php?t=378906
Click to expand...
Click to collapse
Unfortunately, if that is the problem, I still can't get it to stop. I've tried turning the JOGGR back on (which I normally have off), and fiddling with the lowlight options, as well as experimenting with the tasks and processes in Celetask. No luck there, either. Still white.
I am afraid to replace the unit and have the same thing happen again if I go with WM 6.1
So far, I'm limited to sticking my SIM in a beater T722i a friend loaned me. It hurts, oh, it hurts!
Wrap Up
T-Mobile has decided that the sim died, and took my phone with it, so they replaced both no charge (except shipping). Who am I to argue with that?
Same Problem...
Profezza said:
Unfortunately, if that is the problem, I still can't get it to stop. I've tried turning the JOGGR back on (which I normally have off), and fiddling with the lowlight options, as well as experimenting with the tasks and processes in Celetask. No luck there, either. Still white.
I am afraid to replace the unit and have the same thing happen again if I go with WM 6.1
So far, I'm limited to sticking my SIM in a beater T722i a friend loaned me. It hurts, oh, it hurts!
Click to expand...
Click to collapse
Ihas a cracked screen...ordered onefrom Ebay - changed it ... now it is all white...phone is still working but only a white screen ?
Any Advise will be highly appreciated ....
tolgac said:
Ihas a cracked screen...ordered onefrom Ebay - changed it ... now it is all white...phone is still working but only a white screen ?
Any Advise will be highly appreciated ....
Click to expand...
Click to collapse
Did you check to make sure that the connectors are all correct, try to reopen it and check it out... if ask for an exchange from the ebay seller. I believe that there is a policy and especially if you paid with paypal try going through there and say the item is defective.
So there I was, riding a bicycle at work and like a badass that I am,I decided to go hands free. Well, some mysterious force decided that idea wasn't going to work out today and down I went. Got a few scrapes and bruises, nothing major but my phone.....oh dear. Like any loyal phone, it took a hit for me and in exchange it gained nothing more than "thank you" and a completely broken display. (I'll post some pictures tonight when I get off work). Anyhoo, I turn to you guys as to what I should do from here. I have a few ideas but not entirely sure which would be the cheaper/faster solution:
1) I am with T-Mobile and my headset insurance transfered over to my GN. I could send it in for repair which I'm not entirely sure T-Mo will honor my phone and pay a deductible. I imagine its somewhere around $150
2) Purchase a $180.00 display from Amazon and repair it myself.
3) Report the phone as lost (not sure how well that will work)
Thats all I have in mind as of now. Please guys, need some desperate advice. Cannot go without my GN :crying:
I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...
I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?
rmourar said:
I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...
Click to expand...
Click to collapse
Unless he really lose it.
iLeopard said:
I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?
Click to expand...
Click to collapse
I doubt you will be able to earn much from a broken Gnex on ebay. Best bet would be that you "lose it" you know like, riding the bike and it slip from you. If you want to go legal, check how much it would cost you to send it to their repair center. Usually it's around 150$ (that's exactly how much it costed to me last time i broke my phone), but it might change depending on your carrier, why it's broke, etc. I would say that you try to change the screen yourself on a last chance hit. Pretty complicated and if you have broken connector in phone, you will pay for nothing.
Wouldn't reporting it as lost be insurance fraud or something? Don't do that
So turns out Asurion doesn't cover it. After being told by T-Mo initially when I first got it that It WOULD be covered, I now get a no. Paying Premium Headset Protection for nothing, magnificent. My only options right now are to sell it for parts, I find ~$100 a semi-reasonable price seeing as how the display is only $150 ish.....250 for a fixed GN is not bad. I would then be purchasing a brand new GN...
For the curious:
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I'm posting an update with the intent of helping others who may run into my situation, where the insurance company doesn't directly cover the GN.
So after going through days of complications with Asurion, much more than I typically care for, ( 3 Claims, multiple faxes due to them "not receiving them" and a week and a half of calling them every day) I finally managed to get them to somewhat cover the loss. Since the beginning they could not find the GT-i9250 model anywhere on their list of covered devices and they always insisted on the Nexus S, which is worth considerably less than the GN. I had to get in contact with a claims adjustor which could only give me a phone comparable which is completely understandable. They gave me the option between HTC Amaze 4G and the Samsung SGSII STANDARD (Whatever that means?). I ended up going for the GSII which I will be selling to buy another GN. I just miss my GN that much
Would the SGSII STANDARD be the i9100? Because the image they showed me did not look anything like the T989 (T-Mo SGSII).
Okay, I have no idea what is wrong with this piece of ****. I'll go to where the issues started.
I got a brand new phone with insurance and flashed it over to Slimbean back in May, stayed on the same build with no issues, until about 2 weeks ago, when the issues started. The screen would stay off and I would have to pull the battery. It did this a lot.
Then out of nowhere, after a routine battery pull, it wouldn't come on at all. The blue light would just stay on when I tried to turn the phone on. The only way to get it to boot was to put the charger in then power it on.
I flashed back to EL29 and upgraded to stock GB27. The wakelock thing still happens. It randomly reboots. and now, the blue light of death thing is happening even when I plug the charger or usb in. I can't get it to respond at all. can someone help me? I figured flashing back to stock would help but apparently not...
EDIT: What is weird about the blue light thing is from what I've seen it is supposed to be a brick, but when it was happening before plugging a charger would fix it. Now it doesn't fix it.
edit 2: Just put it back on the charger, took the battery out, took it off the charger, and tried booting. It worked. I still need to know what is wrong so this stops happening, though.
anchor_th said:
Okay, I have no idea what is wrong with this piece of ****. I'll go to where the issues started.
I got a brand new phone with insurance
Click to expand...
Click to collapse
Instead of getting all mad, why not just get a replacement phone?
Because I just got a new one and I don't have another $100 to spend. I shouldn't have to throw down more money.
anchor_th said:
Because I just got a new one and I don't have another $100 to spend. I shouldn't have to throw down more money.
Click to expand...
Click to collapse
If it's a factory defect, which you could easily argue, you shouldn't have to pay a deductible
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Take it to a sprint store, have them test the issue, if no water damage and within a year of receiving the phone they should switch it out no deductible no hassle.
Making the iPhone jealous one user at a time.
Also, try grabbing a logcat. It's possible there's a conflict with something causing the reboots and SOD. The blue brick light is odd though.
Slithering from the nether regions of a twisted mind and tarnished soul
Stryke_the_Orc said:
Also, try grabbing a logcat. It's possible there's a conflict with something causing the reboots and SOD. The blue brick light is odd though.
Slithering from the nether regions of a twisted mind and tarnished soul
Click to expand...
Click to collapse
All phones replaced by isurance have a 1 year warranty from the time received through the isurance process. I have had 3 E4GT because of the power button and overheating issue and they will replace it if it's a factory defect. Just cause they replaced it doesn't mean you have to pay a deductible go to your nearest sprint repair center or call sprint and they should transfer you to the isurance department and they'll send you a replacement for your replacement. My last replacement took me 4 days to get here and it was during my power button issue which kept restarting my phone like every 5 minutes, so annoying.
FuMMoD said:
All phones replaced by isurance have a 1 year warranty from the time received through the isurance process. I have had 3 E4GT because of the power button and overheating issue and they will replace it if it's a factory defect. Just cause they replaced it doesn't mean you have to pay a deductible go to your nearest sprint repair center or call sprint and they should transfer you to the isurance department and they'll send you a replacement for your replacement. My last replacement took me 4 days to get here and it was during my power button issue which kept restarting my phone like every 5 minutes, so annoying.
Click to expand...
Click to collapse
This ^^^
Sent from my GT-I9505G using Tapatalk 2
This has happened twice to my phone, and both times, it turned out to be a battery issue. I take it sometimes when you plug charger in the battery charge icon doesn't show, but after popping it out and then back in it will show then boot? This is because your battery isn't completely blown, or even fat, rounded etc... But has a segment of bad cells. I'm sure when this happens your phone gets hot underneath the camera as well. I am dealing with this same issue, and awaiting a replacement battery yet again. Watch the phone discharge carefully. Mine discharges fine until about 80%, then does exactly what you are saying. After the battery pull and such, I get a boot. The battery by that time is around 62%. Works great until about 45%, then completely shuts off. If I boot back up, it says the battery is dead and I have about 3% to work with until I get a charger hooked up. I tried all the same stuff you are saying, and the battery replacement fixed it, for a while at least...
Edit: a side from the battery being crappy, I think I found the reason why it would do what it is doing. Mine did this yet again, even with new battery. Then I felt the spot that was heating up, and noticed it was extremely close to the micro SD card. Removed it and went through a full cycle without issue. Seems there is an issue reading my card, and was causing the phone to power off, and lock up, all the while tearing up my battery... Give it a shot, if you have an sd card in there, if not, I don't have any other suggestions besides take the phone back.
Sent from my SPH-D710 using XDA Premium 4 mobile app
This just started yesterday, US unlocked model. Never dropped it either. All of a sudden, the vibration when clicking buttons, typing, etc, sounds loose and there is an audible "click" sound (not touch sound click) accompanying it. Anyone else have this happen? Unlocked, S-Off, rooted. I may have to send it in, just wondering if anyone else has it.
Looks like no one else, makes me think it's definitely hardware related, guess it's replacement/repair time.
Got the replacement all set up, this is the first htc phone I've had to send back. I kept looking through the threads about the right process for this - go back to s-on, then relock bootloader, and then run the ruu. I think that is the correct order, correct?
metalfan78 said:
Got the replacement all set up, this is the first htc phone I've had to send back. I kept looking through the threads about the right process for this - go back to s-on, then relock bootloader, and then run the ruu. I think that is the correct order, correct?
Click to expand...
Click to collapse
Yes, you may need sunshine to make it S-OFF LOCKED, then go back to S-ON LOCKED, then flash the RUU, there you go.
Cool, thank you.
metalfan78 said:
Cool, thank you.
Click to expand...
Click to collapse
Honestly I have always felt like HTC phones have had somewhat of a loose vibration feeling, compared to say a samsung or iphone, where its basically the opposite.
Yea, it's not very strong, but it is definitely different than it was last week. Something came loose inside.
metalfan78 said:
This just started yesterday, US unlocked model. Never dropped it either. All of a sudden, the vibration when clicking buttons, typing, etc, sounds loose and there is an audible "click" sound (not touch sound click) accompanying it. Anyone else have this happen? Unlocked, S-Off, rooted. I may have to send it in, just wondering if anyone else has it.
Click to expand...
Click to collapse
Ummm my Sprint variant just started to do this. I have the profile widget on the left side of screen and when I toggle vibrate mode it sounds "loose" or rattling. Now it doesn't do this all the time, but its there. I have also noticed it when typing a text. So you took yours back? I'm already on my 2nd 10 as the first one drained 3% battery every couple minutes straight out of the box. I'm way passed the 14 day mark at Sprint and would prob get a refurb anyways.
I bought mine from HTC so I had to send it in and they are sending me a replacement.
Another problem I continued to have is the SD card would continuously unmount. Hopefully the new one is a better quality unit.
Went into Sprint tonight and showed the tech the rattling noise from vibration feedback. He said yea that's not right. They ordered me another and will be here Tuesday. This will be my 3rd!
That's good. Sucks that you are on your 3rd one already though.
metalfan78 said:
That's good. Sucks that you are on your 3rd one already though.
Click to expand...
Click to collapse
Hoping the 3rd one has no issues. Really digging this phone, but man if I keep having issues may have to move on to something else!
I had the same vibration problem. Almost like something rattling inside against the body of the phone.
As it was only 2 weeks old I got a direct replacement next day.
Yea, that's exactly what it sounded like. Got my replacement yesterday, back to rooted and S-Off last night. Hopefully it's not an ongoing issue.
This is ridiculous. Now my camera is borked. Gotta get ANOTHER replacement
Well, htc's customer service really sucks.
metalfan78 said:
Well, htc's customer service really sucks.
Click to expand...
Click to collapse
What are they gonna do for you?
Sent from my iPhone using Tapatalk
I have to wait 3-5 days just to talk to the escalation department. They refuse to just replace the phone, even though they sent me a defective one. 3 live chats, 2 phone calls, ridiculous.
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This is a normal shot from about 3 feet away. Camera refuses to focus. It sucks.
Hi guys,
as my HTC 10 is back from repair for the third time (and HTC seems unable to fix the problem) I want to share a video of the quality problem of my 10 with you. Perhaps anybody else had this problem before or even knows how (or if) it's fixable by myself.
Sadly HTC keeps forcing my to send the device back in to repair. I got my 10 now for four months but it was away for repair for about 2 months and i'm really fed up about HTC's support mentality and want my 10 to be usable and not having it to send back and forth again.
https://drive.google.com/file/d/0B85BfOjwBmF7TGxjMmhpOExJSVU/view?usp=drivesdk
I think you should ask for a replacement. Obviously the phone was opened for service and the display was not glued properly. You can easily fix this but it's skill not acceptable.
Sent from my HTC 10 using Tapatalk
I asked for a replacement from the first time that it came back unrepaired. But HTC keeps ignoring this parts of my messages and keeps telling that I have to send in the device even law is on my side. But I think they simply know that only a very small part of their customers will go for a lawyer and/or to court because of such "little value"as a mobile device is.
And yes it must have been opened because my fingerprint sensor got repaired. But the display popped up before as it was reason the device was sent in, too. But now it's worse then when it wasn't repaired...
Use a hair drier to heat the screen, that place it with the screen down with something on top for a while (or use a clamp to keep it pressed). Try heating only the part affected. You can also check the back aluminium body for dents.
This should fix your problem.
Sent from my HTC 10 using Tapatalk
Thx for your guide.
I gave it a shot and it really helped. But only for a couple of days....
Then the display popped up again and again and again and....
I don`t know how hot the parts (back and display) may get before they get damage so i might have heated the parts up way less then it should be. Perhaps that's the problem.
But i managed to get my device exchanged.The "new" one is a fully refurbished one and i was (and still am) really shocked that the new device also has this popping display.
But this time right from the beginning. My first one took a few weeks until the display lifted but the exchanged one has it from day one.
So the wheel is turning again...
But i'm really wondering that i am the only one that is affected by this problem....
Where do you live? If I were you, I would post that on HTC facebook profile of your country. This is not to be accepted. Even here in Poland, which a lot of companies treat like a 3-rd world country they usually have to respond to these kinds of posts. Also, I'm not sure what's HTC policy, but how many times did you send it to warranty? If was serviced 3 times I think they HAVE to offer you a replacement.
I live in germany. Posting it on HTC`s Facebook page makes no sense as they immediately delete posting that were not posted by them.
I could only comment and post pics and/or videos there. But that's not the point either.
HTC here in germany has an absolutely terrible customer support as there are people on telephone/email that don't speak german or english in a way problems could be explained correct.
Devices have to be sent to a point in germany and from there they get forwarded to poland where they get "repaired". Problem is that the technicians in poland don't understand the problem as HTC seems not to be able to communicate it in polish (or proper english).
I sent it in three times but HTC didn't mind of having me to send it in another time. So i reported the problem to my provider (O2 Germay) and they replaced it without a doubt.
But the main problem is that the new device has exactly the same problem. And i'm wondering if only shall be the unlucky guy that has an unusual problem twice without reading anybody else having the problem.
As i suggest that the glue/tape that is used to hold the display is the problem there should be more people with that problem.
Then report it again to O2. At least I would do so. Or I would describe the problem on HTC US facebook site. They don't give a f*** about a customer unless you make them a bad comercial on a social network
Btw, do you happen to know the name of the service center that "took care" of the repair? Was it regenersis? I'm curious, because it's a huge center that handles a lot of phone companies and in Poland it has a horrible reputation (fx. a lot of the phones come back damaged or they say that there's been an interference of liquids and charge for the repair...). The problem with htc devices it that they are not-wisely planned on the inside and their screens are glued, so it makes them very hard to repair, so the service centers with less experienced staff often have problems.
PS It's kinda weird it was sent to Poland, look at this map:
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Germany seems to have 3 service centers of the same prioprietor.
I have already reported it to O2 again
But sadly they have about 5 days response time so every communication takes an enormous amount of time
Regarding the service center: you hit it
It's Regenersis (WARSAW). And it not only has a bad reputation in Poland but rather in Germany, too....
And you are right another time. My HTC 10 got damaged by them while sent in for repair the first time. They totally scratched the back of my 10. My guessing is that they dropped the phone to the floor.
At least the marks looked exactly like if the phone was dropped. Because even the chamfered edges on top were scratched and they don't touch a desk (or something like that) when laying down flat for repair.
I guess the reason for sending them from Germany to Poland for repair are the costs. I think it still is much cheaper to send them to another country for repair because of the much lower salary in Poland then in Germany.
Reporting the problem on the HTC US Facebook page might be an idea. But i guess that they will reply something like: "Please don't hesitate to contact our german department regarding this problem!" and that's it.
I suggested writing on US site because I've read about people's problems with regenersis and the only thing that seems to work is the intervention of their spokesman or whatever they are called
Also a good suggestion to do before sending it to the repair/o2 again is to take as many photos of your phone as possible, on the fx. Newspaper fron the day you send the phone as a proof
i think you didn't understand me completely or i just didn't explain my situation very well
At the moment i don't have to act with HTC and (especially) regenersis.
I bought my phone from O2 Germany. When i noticed that my display popps up i contacted HTC because i was thinking that the manufacter could
find faster solutions then the reseller. And then HTC forced me to send it in threee times to Regenersis where it wasn't repaired two times (apparently because of HTC not being able to communicate the problem in proper polish/english)and got damaged (tottaly scratched back) at the first "repair". The third time Regenersis really repaired the phone but after a few days the display popped up again.
And now i contacted O2 which offered me the replacing without any doubt as they heard my story. O2 doesn't work with Regenersis either. They have an own servicer called W-Support here in Germany.
Im only confused that the replacing HTC 10 has exactly the same problem as the first one. And now i have to wait again as O2 Germany hast a repsonding time off more then seven days theese days