I emailed Amazon today and got an answer - Amazon Fire Phone

This is what I sent-
Comments:Can you please send bootloader unlock codes to XDA Developers so that support for this phone will continue on an independent basis??
Or send them to me and I will pass them on.
This phone is a great piece of hardware and even though Amazon failed in their launch of this phone, there are others willing to continue to develop it for continued use outside of a locked down Amazon Fire OS that was discontinued.
Thank you for your consideration.
This is what I got back- If any of the developers want to follow this up feel free.
Hello,
I understand your concern about Fire Phone Bootloader Codes.
I'm glad to assist you with this but we need some additional information in this regard. I'm sorry for that but I hope you understand our limitations via email..
Based on the nature of your query, I suggest it would be easier for us to help you over phone as you can speak to our live customer support executives who can discuss your concern in detail and resolve the issue to your satisfaction.
I regret the fact that you are being redirected to our phone support technicians. However, I am sure we can resolve the issue quickly in an efficient manner if we can converse with you in a real-time manner.
You can reach us directly over the phone by clicking the below link:
To contact us via phone: http://www.amazon.com/clicktocall
Please be assured that, there's nothing to worry, we are here to take care of issues you encounter and we always endeavor to provide the best service to our valued customers and aim to ensure that the issue is resolved to the fullest satisfaction.
Maybe they will cooperate after all. I don't understand the techy side of things, so I can't respond. If any of you guys would like to, feel free. :fingers-crossed:

Somebody try to call? Who knows english good..

Someone who has a Prime account should make the call.-

sashusmom said:
This is what I sent-......
I don't understand the techy side of things, so I can't respond. If any of you guys would like to, feel free. :fingers-crossed:
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You should call them as they will have access to your support chat session and can't really get out of what they have told you during that session.
You dont need to be technical in anyway to get the bootloader unlocked if it really exists that is.
I bricked another fire phone and returned it to the seller who shipped it back to the Official repair center as they were unable to revive the phone.
After 2 months!! waiting the Repair Center (Amazon) finally sent me a Brand New phone via the seller as they could not revive the phone either.
If they are unable to repair these phone's after simply attempting to unlock the bootloader (Software Brick only no physical damage) then I doubt we stand any chance of doing things on our own.
If they gave the bootloader unlock then they would probably need to supply some PC software too like sony lg samsung etc etc do.
Maybe you're missing a chance to get a new phone maybe a HTC U11 even https://www.wired.com/story/the-first-alexa-phone-gets-amazon-even-closer-to-total-domination/ :fingers-crossed:
Whats the worst that could happen?

I am technically apt, have Amazon Prime and speak good English. However, I am currently in Egypt on vacation ...we sit behind the world's ****tiest DPI firewall that cuts VOIP. I can't make such a call except over GSM or as a receiver on my T-mo line. I have to gauge the level of arguing I'm going to do.

bigrammy said:
You should call them as they will have access to your support chat session and can't really get out of what they have told you during that session.
You dont need to be technical in anyway to get the bootloader unlocked if it really exists that is.
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I don't have a problem calling, but I don't have a chat session to refer to. I just sent a simple email. If I don't need to understand the techy side of things, How do I record what they tell me?? Is it just a simple string of numbers?? If they tell me???
Can someone who is tech savvy tell me what to ask for? Or what to tell them I need for the unlock codes for the bootloader? Presently my fire phone is not stock, so I can't give them any stock info.
I have installed the cyanogenMod version 11-10160619-unofficial-kodiak android 4.4.4
Baseband PB_02_06_12
kernel 3.4.0-perf-g280c96c
Just took it out of moth balls to play with a freedompop sim.

Related

HTC warranty not being honoured.

Hi guys, any advice or help would be greatly appreciated.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
So HTC collected my phone for repair...
Today I phoned to get the latest information and they want £160 to replace the motherboard or £11 to have the phone returned to be unrepaired. Apparently I have been running an illegal firmware and this has voided my warranty. I updated by firmware many times before settling on the one I was happy with, but it seems the one I settled with wasn't the official one. The guy quoted me SPL - 0.85.0-x.......... and said that it was a bit weird but that was why I had to pay.
So I told him that the firmware had been running fine for many months and I wanted to know the exact registry tweak that had broken the motherboard. Anyway I said I didnt accept that the firmware had anything to do with the hardware failure and would be refusing to pay.. I also gave them the sob story that I have had a new HTC phone every year for the past 7 years and have recommended many customers to them.
Where do I stand with this? I have threatened to go to the small claims court, but really just want my phone fixed for free as soon as possible.
Any advice would be greatly appreciated..
Andy
Honestly you asked for this. You are going to have to pay for the repair. You sent in a phone with a cracked ROM and expect them to fix anything? No way in hell will they do it for free.
when you say a cracked rom do you just mean a rom that is available on this forum?
I accept that it isn't an official rom. but it is unrelated to the issue of a phone not charging.
Unfortunately this is the norm... They can't prove your cooked ROM caused it, you can't prove it didn't. What they can prove is that you are not running the ROM they gave you and I'm sure somewhere in the T&C there's legalese about that voiding the warranty.
COULD someone write a program which interferes with charging? I'd bet so, people around here write some amazing stuff. This is not to make any accusations that someone has written any malicious code, simply that it COULD likely be done, therefore I seriously doubt you have much recourse. You could get lucky, but I suspect you're just hosed.. Sucks.
And in reality, you could send the phone in for ANY failure and they discover such things and void the warranty.
I guess you could buy extra/larger batteries and charge them in a charger and swap them as they die. Not the best solution, but at least you don't have to shell out lots of money.
well i've just sent a very professional email to customer services.
tweiss 3, you have a very negative outlook. HTC market their phones on being individual, and indeed this is why so many of us buy them over Iphones. However I took the individuality to the limit by installing a custom firmware. I am extremely confident that a ROM from this forum and a respected chef at that, would not include a registry hack that has any effect upon the charging system of the phone. And have asked them for the evidence that this is the cause of the hardware malfunction.
Positive thinking goes along way as well I feel.
Season's greetings to all of you.
Take them to court. The whole thing rediculous. Depending on your country this might actually be illegal.
I lawyered up when they tried to pull this on me, and guess who got his phone back fixed for free?
Its not that i'm negative, but there are 2 things everyone should know about warranty electronic work.
1) Always go back to stock. Will this cause you to loose all your data and settings, yes, but that leads me into step 2.
2) It is never a guarantee to come back with the settings or OS the way you sent it out. In fact, most companies have a policy of the first step being just reflash/reinstall the OS to stock default out of the box settings to see if that fixes the problems. So knowing this, spend the few extra minutes to reflash back to stock.
That being said, you could possibly win in a court to get it warrantied, but you are only going to screw yourself out of a lot of money and time. HTC knows this and will let you waste it if you really feel the need to. Their warranties are written very well, with a lot of fine print. Also most of them say "Limited" meaning almost they have all the discretion the care to use.
I agree with tweiss3. You can't send HTC a phone with a modified ROM and expect them to fix it. I'm sure these SOB's will do anything possible to get out of fixing your phone. Once they saw that you had a different SPL that was the red flag they needed to void the warranty. I hope you can convince them to fix your phone. Maybe if you were very persistent and demanded to speak to several managers, told them how you and your friends all own HTC product, inform them you will no longer buy their products and possibly take them to court, etc.
With all this in mind I'm even more hesitant to flash my phone to a modified ROM.
I kind of expect it, to be honest. As soon as they see anything not stock, they can void the warranty. Just like with a car with the manufacturer's warranty. You modify it and something breaks, and they will attempt to void the entire warranty regardless of if it caused the problem or not. When I send my car in for warranty work, I take all of the mods off and put it back to the stock parts (the air intake, etc).
It's a crappy deal, I know. But it's something you should plan for if you ever need warranty work done.
Either way, I hope everything works out for you
Its just a rule of thumb when it comes to warranty repair with electronics, always restore stock first!!! As soon as HTC discovered that your phone software was modified, it's no longer an issue to them of what caused the problem with your phone, it is now an issue of this phone is no longer under warranty because of the physical proof of the software tamperment! honestly it would be by the grace of god if they were to reinstate the warranty!
Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
Thanks for the advice and well wishers.
Worse come to the worse is it worth repairing the phone for that price or is their anyone else who could replace the mainboard for cheaper than £160?
Dude, I totally know what you're going through. I hacked the ECU on my car, and now Mazda won't honor the warranty on my engine. It's total bull...I mean, I should be able to customize it how I want with no repercussions for myself. Why should I have to take the financial hit just because I put on a different software that controls the entire thing that may or may not have screwed it up?
If you couldn't tell, I was being sarcastic. You changed the core controlling software and didn't bother to change it back to the stock one. They have no responsibility to repair it for you.
andypa1 said:
Positive thinking goes along way as well I feel.
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I honestly wish you luck. Other readers seeking warranty repair should save themselves the risk and the effort and think positively about returning the phone to stock prior to sending it in.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
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Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
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Eh? Obviously if you can't flash it back, you're stuck. Other posters might not have been as hard on you if they had known the phone couldn't be flashed.
Now you know what needs doing I bet you can find someone to do it for less. Worth a look.
Also worth asking for it back and re-flashing and returning to see how their records work.
Do they really have a database of products they don't want to work with or do they just look at the serial, look at the device and decide ? Only one way to find out ! For £11 it might be worth the gamble.
(Plz ignore the previous any post made here earlier, I think it was the equivalent of a pocket call )
What?
I don't think he ever said they fixed it without asking him. They gave him two options:
1) Fix it
2) Return it without repairing it
Unless I missed a post somewhere, he never chose to fix it. In fact, I don't even think he chose to take it back yet.
Just an update... They decided not to replace it for free, and still ask for £160.
You guys are quite right I should have restored it to factory before sending it back. It was sent to HTC running the official upgraded rom so I thought it would be fine, however I had forgotten that it would still be unlocked for unofficial roms and they would check this.
Even if I had remembered it wouldn't have been possible because the phone usb connection was not working..
dik23 thank you for your suggestion! Is there anyway of restoring the spl and all of the phone to stock settings without a usb connection? e.g. micro sd? or wifi?
I think i'm going to ask for the phone back for £11.. However the £11 fee is for an assesment, so there is a chance they will pick up. However I believe having the phone in perfect working condition would give me a stronger standing.
did you ever try a different USB cable? that would be my first thought after it broke....
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
madman1520 said:
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
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andypa1 said:
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
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Even setting morality aside (which you shouldn't), reporting a phone as having been stolen shortly after having a warranty claim rejected is maybe not the smartest move.
i cant believe people from the US are telling you youre in the wrong. idunno about other countries, including the one you're at, but here in the US warranties are made to protect the CONSUMER not the big company. "minidevil"s comparison about a car manufacturer having the right to void your warranty is so wrong its unbelievable. so called "shrinkwrap warranties" arent even legal here in the US. i had a yamaha R1 which i used as a track bike. regardless of what the warranty said or what the dealership try to claim the minute i lawyered up they fixed my bike. simply because they knew what they hoped i didnt. that warranty laws are here to protect me not them. i didnt have to prove that the racing mods didnt fry my clutch hub. THEY had to prove it did. and like it has been said, you cant prove one way or another. here in the US i couldve asked for costs of repairing my bike and court costs for suing them. they knew this and just fixed my bike. again, idunno the laws in your country. its VERY likely youll win in a court, though. but wether or not your court system allows you to also recoup loss monies for court costs from HTC, i dont know.. it may just be cheaper to pay for the repairs.

[Q] Good/reliable/affordable hardware repair Melbourne, Australia

Hi guys,
Some of you may have seen my other thread. Basically, I can't boot my phone into recovery due to a broken volume down button and so I'm looking to get that button repaired. Can anyone advise of either a good Desire HD repairer in Melbourne, or elsewhere in Aus that I can mail too? It's an industry with a lot of sharks and dodgies, so I was hoping someone on here might have dealt with a good crowd and could pass on a recommendation. I'll certainly post my feedback after dealing with them for everyone else too.
Thanks in advance.
Ethicistabdiel said:
Hi guys,
Some of you may have seen my other thread. Basically, I can't boot my phone into recovery due to a broken volume down button and so I'm looking to get that button repaired. Can anyone advise of either a good Desire HD repairer in Melbourne, or elsewhere in Aus that I can mail too? It's an industry with a lot of sharks and dodgies, so I was hoping someone on here might have dealt with a good crowd and could pass on a recommendation. I'll certainly post my feedback after dealing with them for everyone else too.
Thanks in advance.
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Click to collapse
A broken volume button can be annoying but there are many other ways to get in to recovery if that's the only reason for getting it repaired.
You could download 4ext recovery control app. There's an option to boot in to recovery from inside the app, and you can even use the new touch recovery so there's no need to use the hardware buttons.
Or if you're comfortable with adb commands, "adb reboot recovery" works.
As for phone repairs, I used Phone Doctor and they were really good. But i'm in Sydney. Not sure if they have a store in Melbourne.
http://forum.xda-developers.com/showthread.php?t=1445357
There's the original thread discussing it.
Believe me, sadly it seems the only option I'm left with. It appears USB debugging was turned off, I can't get the phone to do much via USB cable. I've tried ADB reboot recovery - no dice, it doesn't see the device. Probably should have been clearer in my original post that it's not just about not being able to boot into recovery, that in of itself wouldn't bother me, if my phone wasn't in a boot loop . Therefore I'm guessing it might be too late for the stuff you advise.
I'll have a look at the things you mentioned but yeah, nothing else has worked so I think it may have to go down the hardware repair road. If you can advise anything you think might work in the phones current state though, I'm all ears and I would be as grateful as all get out.
Cheers for the Phone Doctor tip. What are their prices like? Cheaper is obviously better, though I don't mind paying a bit extra to avoid dodgies. Some of the reviews I've seen for mobile repair places on google are frankly scary! Don't suppose you mean these guys? http://www.fonedoc.com.au/repairs.php Similar name.
Just posting two of the quotes I've received in case they're of use or interest to someone down the track.
Fone Doc;
Dear xxx xxx
Re:htc desire hd
Repair ID:899
Our technicians should be able to complete this.
The quotation to complete this job would be $130
*Fone Doc will arrange a free courier pick up for you handset Australia Wide if the quote above is over $60.00. Then we will e-mail you a Con Note which you can print send with the phone. (If you would like this free service please phone us)
Or feel free to drop into our repair centre.
*Jobs sent in or picked up by our courier generally are completed within 24 hours (Once Received)
*Jobs brought into our walk in repair centre Monday to Friday can usually be done within 40mins.
*Fone Doc does not charge any quotation fees. And does not charge a service fee if your phone is un-repairable.
* If the job is going to cost more than the quote above, we will always notify you before hand and you can accept or decline the quote without cost!
* All jobs come with Fone Docs 90 day warranty
*Fone Doc only uses Original manufacturers parts unlike most competitors
Please click the following link to send in your phone if the quote is below $60.00 http://www.fonedoc.com.au/send.php
If your quote is above $60.00 we will arrange a free courier pick up for you!
Please call us on (02) 9548 0088 then print out the job sheet to send with the phone here http://www.fonedoc.com.au/send.php
(Note down your REPAIR ID above for further reference, and send it with the phone)
Kind
Regards,
Repairs Team
Aonemobiles;
Hi Joshua,
Unfortunately we have to send this repair to our Melbourne technician.
Cost to do so is $80 and a 1-2 week process.
Hope this information helps
Kind Regards,
Sarah
hey mate you might have already taken your phone somewhere, sorry about the lack of reply. the place i went to was actually drphone.com.au, they fixed it on the spot but when they put it back together it didn't exactly look seamless. what can you expect though right?
i don't know about the places you posted quotes from, but i would recommend going in to the store to get it done, don't send it anywhere cos you never know when you'll get it back.
also i had a quick read through your other thread, it seems like you've tried everything you could have, and a hardware repair is what you need to do.
On the off chance that your adb setup was the problem and not your phone, try this zip I've attached. It comes from leith51's radio flash guide, but i use it as a quick start for all adb commands. (credit to jkoljo as well)
Unpack the zip anywhere on your pc, doesn't matter. Go in to the folder and click "Start here", it will open a command prompt. With your phone plugged in, type "adb devices" - it should give you a printout of the phone's serial number. If not, the phone isn't recognised and you're back to getting it repaired. But if it did work, the next step is "adb reboot recovery", then full wipe, install a new rom.
Good luck!
edit: removed zip, find it here: http://forum.xda-developers.com/showpost.php?p=10259622&postcount=1
Thanks heaps dude, appreciate the time taken to reply and REALLY appreciate you taking the time to read the other thread to see if you could help. Hoping I can learn enough stuff to be helpful to others down the line rather than just leeching, this seems a pretty good community here.
Not sent her away yet no, I'll give that file a go and let you know if it does the trick.
I think I may go with the Fone Doc guys, they seem pretty legit compared to a lot of others I've seen, gonna do a bit more research first though. Sadly I can only find two reviews for them and they're fairly contradictory of one another, lol; http://www.truelocal.com.au/business/fone-doc/caringbah
Tried your version of ADB - unfortunately with the phone either on and stuck in the ICS bootloop or off, adb is still not picking up on a device. Cheers much for the attempt though, it really is appreciated, looks like I'm not fixing this without forking out cash though. Considering I paid $100 for the phone but, I can't complain too much .
Ethicistabdiel said:
Thanks heaps dude, appreciate the time taken to reply and REALLY appreciate you taking the time to read the other thread to see if you could help. Hoping I can learn enough stuff to be helpful to others down the line rather than just leeching, this seems a pretty good community here.
Not sent her away yet no, I'll give that file a go and let you know if it does the trick.
I think I may go with the Fone Doc guys, they seem pretty legit compared to a lot of others I've seen, gonna do a bit more research first though. Sadly I can only find two reviews for them and they're fairly contradictory of one another, lol; http://www.truelocal.com.au/business/fone-doc/caringbah
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No worries, I leeched a lot at first too but this forum is great, I've learnt so much in a short space of time so now i'm trying to return the favour, so i'm happy to help out.
Sucks that it really is a hardware issue now. But mate, if you only paid $100 for the phone just go for it! the repairs could be $200 and you'd still be coming out ahead!
I'd be interested to know how it goes. Hopefully a new volume rocker fixes it for you

Re-Lock LG-G4 warranty issue

Hi together,
I've sold a LG G4 eight weeks before. The phone was unlocked via the official LG developer method and cyanogenmod.13 was installed. The phone works well, but for 2 weeks the camera does not work any more. After resetting, the camera works fine for a few hours. I have reset and reinstall the original lg software via lg update tool but the camera defect is still available. I'm pretty sure that issue is a hardware issue.
To create a warranty issue, the bootloader must be re-locked again.
Do you have any ideal to (re-lock) lock the bootloader again? Otherwise I have to pay to repair a 8 weeks old phone.
Note: I'm new in this forum. Therefore it was not allowed to open a issue within the developer section.
regards,
dreas
You cant re-lock the bootloader. Unlocked is unlocked. Its written everywhere...no way back!
I've successfully send mine for repair after applying 24V to the battery contacts (batter removed) and frying the mainboard. It was the only way to get them to fix it and it worked.
maildaemon said:
I've successfully send mine for repair after applying 24V to the battery contacts (batter removed) and frying the mainboard. It was the only way to get them to fix it and it worked.
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Click to collapse
Which service point/country did you use? The IMEI number is well known for LG that this phone was unlocked. Did you use the official unlock process from LG itself?
Just buy a new camera off ebay. They're about $20 and fit it yourself
Sent from my LG-H815 using XDA-Developers mobile app
tavablub said:
The IMEI number is well known for LG that this phone was unlocked. Did you use the official unlock process from LG itself?
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How would LG know this IMEI is unlocked? Having gone through the web process to download the needed files doesn't mean one has used them (like me).
http://forum.xda-developers.com/showthread.php?p=66285689
Unless the phone itself transmits its unlocked state *after it is actually unlocked*, LG can't claim it is unlocked just because you downloaded the files.
In E.U any software modification are legal by the law, and LG can't cancel the warranty, so if you are in Europe you have no problem.
mkiller88 said:
In E.U any software modification are legal by the law, and LG can't cancel the warranty, so if you are in Europe you have no problem.
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i had no luck in germany.
mkiller88 said:
In E.U any software modification are legal by the law, and LG can't cancel the warranty, so if you are in Europe you have no problem.
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Click to collapse
That is not true. I've been in contact with several entities to be able to know if that was true and they always said that the warranty is void. There is always a chance they don't care you have the bootloader unlocked and still fix your phone but you shouldn't count on it. In short, if you are lucky you can get your phone fixed. I'm still waiting for LG's response to whether should they fix the phone if you had the bootloop problem and the bootloader unlocked but if the problem is not that I doubt they will fix it.
What entities would that be?
Problem is that companies don't like regional warranty laws, and will often play misinformed or ignorant of them, so they will inform you about *their* side of the story.
Fact is they *have to* honor them, but won't do so unless they are made to. Which often means the consumer has to take it further, which is time (and maybe money) consuming, so, many of us don't do it. And of course the companies know it and count on it.
EPa said:
What entities would that be?
Problem is that companies don't like regional warranty laws, and will often play misinformed or ignorant of them, so they will inform you about *their* side of the story.
Fact is they *have to* honor them, but won't do so unless they are made to. Which often means the consumer has to take it further, which is time (and maybe money) consuming, so, many of us don't do it. And of course the companies know it and count on it.
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I talked to the seller and lg itself. The thing is the time/money you will spend putting lg in court won't compensate for the phone. If they don't want to fix the phone they won't fix the phone unless you know some laywer that works for free
Sent from my LG-H815 using XDA-Developers mobile app
Exactly my point. So, several entities were basically LG. No consumer rights organization, no law googling, and yet you started your post with "That is not true".
EPa said:
Exactly my point. So, several entities were basically LG. No consumer rights organization, no law googling, and yet you started your post with "That is not true".
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Click to collapse
I'm sorry if I wasn't explicit enough. What I mean is: If LG doesn't fix your product you won't get it fixed unless you lose 10 years of your life worth in trouble. Even if you go to any consumer rights association you won't get your phone fixed before 6 months or so. Can you handle 6 months with no phone? My point being, if you want to keep your warranty don't unlock the bootloader despite the fact we are right we have no power to make the law count.
Agreed.
It's legal to unlock your bootloader in EU, but LG doesn't recognize that and they've answered me to proceed with suing them - they do not care Just go to a local repair shop - any would do, and tell them to apply 24V to the battery contacts - it will fry the mainboard and leave you with the possibility to return it for a repair. The phone acts as if it's in the Qualcomm mode - a know problem with the G4, so they will just replace the board and give you back the new one. Of course they don't know whether your bootloader is unlocked or not. Just don't tell them when bringing the phone to the repair center (duh)
maildaemon said:
It's legal to unlock your bootloader in EU, but LG doesn't recognize that and they've answered me to proceed with suing them - they do not care Just go to a local repair shop - any would do, and tell them to apply 24V to the battery contacts - it will fry the mainboard and leave you with the possibility to return it for a repair. The phone acts as if it's in the Qualcomm mode - a know problem with the G4, so they will just replace the board and give you back the new one. Of course they don't know whether your bootloader is unlocked or not. Just don't tell them when bringing the phone to the repair center (duh)
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That seems to be the best answer to the problem. Fight fire with fire xD
sirsomething said:
I'm sorry if I wasn't explicit enough. What I mean is: If LG doesn't fix your product you won't get it fixed unless you lose 10 years of your life worth in trouble. Even if you go to any consumer rights association you won't get your phone fixed before 6 months or so. Can you handle 6 months with no phone?
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Not it if you know how to argue with them like this guy
As a 'gesture of goodwill' they fixed it
My point being, if you want to keep your warranty don't unlock the bootloader despite the fact we are right we have no power to make the law count.
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agreed even though i live in India and have no chance whatsoever of unlocking any bootloader.
Spillunke said:
i had no luck in germany.
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It seems this http://forum.xda-developers.com/showthread.php?p=64779773 guy in Germany was luckier than you.. maybe pm him?
After emailing lg they said I could send the phone to be analysed and if it was their problem they would fix it. However there is always the chance they say it was our fault but at least they won't reject it before knowing what the problem is
Sent from my LG-H815 using XDA-Developers mobile app
Edit: this is for LG Portugal
sirsomething said:
After emailing lg they said I could send the phone to be analysed and if it was their problem they would fix it. However there is always the chance they say it was our fault but at least they won't reject it before knowing what the problem is
Sent from my LG-H815 using XDA-Developers mobile app
Edit: this is for LG Portugal
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can you post update please of your situation. when you get nay news about your phone.

Bought a google locked S9

So, I recently bought a Samsung Galaxy S9 (T-Mobile) from some random stranger online, And when i got the S9 it did not come with anything else but the phone which immediately raised a flag for me.
When i tried to set it up it asked me to connect to the internet to set up, And once i connected to the internet and clicked next, I then found out it was google locked? It required me to log in with the previous owners email, When i contacted the owner he did not respond at all and i assume he stole it from someone else and sold it to me. I started to search around the internet and found a video of a person unlocking it in some way with Odin3 so i tried to do what he asked and nearly got a virus from it which left me unable to trust any other videos or sites, So I was wondering if anyone here would be able to help me some way to unlock and use this device, I tried going to a phone store near me to try unlocking it and they said it would cost me $120 usd, But i was sure i am able to do this at home by myself for free, But i'm not quite sure what to do without getting any malware. So if anyone could help me it would be greatly appreciated
You could try flashing stock firmware using Odin. Look up your model number on Sam-mobile.
What you are asking is the same as "I stole a phone that is FRP locked, help me gain access"
We have no way to know if you bought it or stole it
If you bought via eBay or similar, contact the site owners, if you used PP or a credit card, open a dispute and get the transaction reversed
If you did a bank transfer, you have details that can identify the seller, start legal proceedings, contact the bank
If you bought online, you will have some sort of digital footprint to find him
And at the end of the day, you took the risk buying unprotected like that
What *Detection* said, this "random stranger" didn't just show up on your computer, you had to find him on a website. If what you said is true, then there is some type of digital footprint. If it was on Ebay, then you have a way to possibly get your money back. Next time, demand a screenshot of the IMEI and do a quick search to find out if the IMEI is clear. If you bought a stolen phone, then your guilty of buying stolen goods.
I know a a method to unlock/bypass it easily but u can google it. like many of the other users are saying, you could have stolen it and trying to get a partner in crime. Just get a refund or ask the person for the info temporarily and then he/she just.change their pw quickly. It'll notify them when u have sucessfully unlocked the device. Good luck.
What's your conscience telling you? Do a trace, get a refund, and return the phone to its original owner.
Thread closed.
FRP (Factory Reset Protection) is done for something and we at XDA do not allow discussions to bypass such security systems. Even if it's for good reasons in the end we don't take that risk.
Please read the rules again HERE.
In particular, this one here below:
9. Don't get us into trouble.
Don't post copyrighted materials or do other things which will obviously lead to legal trouble. If you wouldn't do it on your own homepage, you probably shouldn't do it here either. This does not mean that we agree with everything that the software piracy lobby try to impose on us. It simply means that you cannot break any laws here, since we'll end up dealing with the legal hassle caused by you. Please use common sense: respect the forum, its users and those that write great code.
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Thanks
Wood Man
Senior Moderator

I found a Redmi Note 5 Pro yesterday on road.

A Redmi account is added into it. What I can do. please help I cudnt able to break through it
ıf it has a sim card keep it charged, the owner will probably try to call it.
Do what you would want done for you.
return it to its owner man!
Redlegend said:
A Redmi account is added into it. What I can do. please help I cudnt able to break through it
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Be prepared to get in trouble if the original owner files a report to police for lost phone. It's better you either try to contact back the owner and return it, or report to nearest police station where you found it. If you want to use it for yourself, there are grey methods available, but it will always be risky if the IMEI of the device is reported to police/network provider. So good luck with it
Wow...
Redlegend said:
A Redmi account is added into it. What I can do. please help I cudnt able to break through it
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Honestly... This says alot about you..
Put yourself in this poor person's place.. these thing cost a lot of cash..
Most of us have our lives in these devices.
Pictures of our Children or Family.. Precious moments..
Bank Accounts... Contacts.. Personal and Professional.
And here you are..... trying to BREAK INTO IT AND ASKING FOR *HELP* here at XDA.
I think.. you should be traced... and turned in to the Authorities..
DO THE RIGHT THING.. MAKE ***EVERY EFFORT*** TO CONTACT THE OWNER AND RETURN THE PHONE.
This Thread Is Just Not Cool Man.
Wow u r asking the community to help you steal someone's phone.The owner can easily track you.Simply return it by contacting the owner or go to a police station and submit the phone over there and if you are going to keep it get ready to get into big trouble
Try calling 911 or 100 and then ask them you found this phone on lying road and tell them to unlock it. Then the phone will be sucessfully unlocked. Please dont switch off that phone else owner will be able to track it if phone is switched off. Good luck
Redlegend said:
A Redmi account is added into it. What I can do. please help I cudnt able to break through it
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Return it to the police or directly call the owner, get yourself a probable award or good wishes!!
Wtf
Guys I do want to return it but the problem is sim card is not there and mobile not opening why u guys Makin me thief, I just wanted to get into it so I cud find the contacts of the seller and return it to him....I was in a trip, I was like 500km far from where am I now. If I even return it the local police station I am not sure if they are going to give it back to the real owner. Or might be possible police they sell it back to someone, I don't trust those money seeking policemen... I was asking a solution for it. Dammit my title was I found a phone in the road, not I want to steal someone's phone. Don't judge before knowing anything. If I wanted to scam the phone I cud have come up with another story like I bought a phone from a guy and it's locked but i didn't.
Thanks man
vishalxox said:
Try calling 911 or 100 and then ask them you found this phone on lying road and tell them to unlock it. Then the phone will be sucessfully unlocked. Please dont switch off that phone else owner will be able to track it if phone is switched off. Good luck
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Hey thanks bro for your reply, but I want to return it , I am going to try it, if not worked then I will report it to the police station from where I found it, and will say them of they find the owner of it then they can contact me.. as I am far now I am not able to give it to the police station so it's the best possible way for me.
No sim is there bro
fnldstntn said:
ıf it has a sim card keep it charged, the owner will probably try to call it.
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No sim
.....
RaiderWill said:
Honestly... This says alot about you..
Put yourself in this poor person's place.. these thing cost a lot of cash..
Most of us have our lives in these devices.
Pictures of our Children or Family.. Precious moments..
Bank Accounts... Contacts.. Personal and Professional.
And here you are..... trying to BREAK INTO IT AND ASKING FOR *HELP* here at XDA.
I think.. you should be traced... and turned in to the Authorities.. .
DO THE RIGHT THING.. MAKE ***EVERY EFFORT*** TO CONTACT THE OWNER AND RETURN THE PHONE.
This Thread Is Just Not Cool Man.
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I already making every effort to return it back
Please don't judge man
iamsubhamgupta said:
Wow u r asking the community to help you steal someone's phone.The owner can easily track you.Simply return it by contacting the owner or go to a police station and submit the phone over there and if you are going to keep it get ready to get into big trouble
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I am not asking to steal if I wanted to do that then my title wont be like I found a phone on the road,
try contacting xiaomi customer care ! maybe they can help you
Redlegend said:
I am not asking to steal if I wanted to do that then my title wont be like I found a phone on the road,
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Well I am sorry man if I hurt you but your title was somewhat misleading, it felt more like you found a phone and can't get into it and somehow if you can break in then the thing would be yours to keep. Most of us got the same meaning from your heading. Anyways I am sorry again if I was rude and too quick to judge you.As for the phone it is locked and you can't get into it even if u hard reset the phone miui won't allow you to get in until you sign in with the same mi id.You are not going to go to police station as you are not in the area where you found it and I understand that.Now to me the solutions include using the IMEI no to find the owner.Second if the bootloader is unlocked flash a custom ROM which will allow you to get into the device but will wipe every contact information from phone though you can still access the owner's files which may help you to track him.And thirdly if u fail to do the above two things keep it connected to internet through WiFi or mobile data which may help the owner to track the phone.If u fail in all these I think it is better to give it to a police station as you will be safe in every aspect and you will not get into any potential mess.And if u have made your mind not to contact police then the phone is yours to keep
Try contacting the police as soon as possible cuz if you're found it's not going to be your intentions but the fact you owned the device without taking to the police which will be seen.
Try posting on MIUI forum. Let them know IMEI number, and probably they can let know which user ID/phone number it is tagged to. Once you get the phone number, maybe you can call it up?
You have done a great job so far, keep up the good work

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