Develop Bugs

G4 bootloop: LG officially admits hardware fault, will repair affected devices

Hello, good news!
LG finally admits the problem. Then it will be easier for us to have our devices repaired/replaced! :highfive:
Some of you already shared links on several topics related to bootloop, I think it's better to create a new topic about it, as I wrote an article too for french customers
English: http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ (official statement)
French: http://www.gamergen.com/actualites/...engage-remplacer-unites-defectueuses-269974-1
For european customers/people who bough it from UE reseller, no worries:
bel57 said:
P.S. furthermore, European Union stipulate under directive 1999/44/CE that it allows users to modify the software, root included. This modification *DOES NOT* void minimum warranty of 2 years on hardware supported by the manufacturer.
Voided warranty by "illegal" software modification has been classed as an unfair term and it's fought by U.E.
Click to expand...
Click to collapse
Sources
https://fsfe.org/freesoftware/legal/flashingdevices.en.html
http://www.bitdefender.com/security...nty-in-eu-but-opens-new-ways-for-malware.html
Already discussed here http://forum.xda-developers.com/showthread.php?t=1998801
EDIT: check out Svartsyn333 feedback
Svartsyn333 said:
Just called them and it's on its way back, should arrive within the next few hours! They told me it got repaired and all is fine. Owner check went through IMEI so no problem with forgetting to add the invoice, too. And no problem with unlocked bootloader and root either! I'm a happy girl now. I will come back here when it arrived and tell if they just repaired it or if I got a new device.
Click to expand...
Click to collapse
EDIT2: Ok guys, I *finally* got my G4 back.
LG PROJECT P1 (H815 - LG G4)
IMEI changed
S/N 505x => 602x
Repair: SWAP motherboard, software update (20D)

But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.

"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.

Are they also going to apply the fix during the production of newer LG G4s? because if not, it sounds like all lg g4 will experience the bootloop sooner or later and will only repair it after it has happened

Yes, no detailed information about it, but it seems that they already changed the production process weeks ago and they're just late to communicate on the identification of this breakdown.

bel57 said:
"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.
Click to expand...
Click to collapse
"For in warranty repair service, you must include a copy of the proof of purchase inside the product packaging returned to the LG Product Repair Center."

Well, I can't see any problem here. You need the original invoice, that's uuuh.. normal?

I just bought the g4 and sadly discovered that my S/N started with 505. Thanks god i did not unlock the bootloader. But I really want to unlock it to install custom rom. I'm thinking of sending my device to LG even if i didn't have the bootloop yet so i'll be sure not to get it after unlocking the bootloader and then having LG not repairing my phone. What do you think ?

Just use it and stop worrying, your device may not be broken as ours.. and no, you can't leave it to repair if it doesn't have the bootloop thing.

So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk

nipun1110 said:
I had to hear lots of things when I started writing about it.
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Click to collapse
I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.

bel57 said:
I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.
Click to expand...
Click to collapse
Thanks man.... Hopefully me and all the other suffered will have our devices repaired. Best of luck for all of us.
Sent from my LG-H815 using Tapatalk
---------- Post added at 03:04 AM ---------- Previous post was at 02:58 AM ----------
spartan268 said:
But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.
Click to expand...
Click to collapse
Yah, what "warrenty will differ" means, needs to be cleared out.
Sent from my LG-H815 using Tapatalk

Wish you all good luck in this initiative. As for me, I'll go to carrier shop tomorrow to get a spare unit. :good:

Good to see this thread. My phone just died this night and since then is constantly hanging at boot screen. No access to recovery and download mode, no recognition by the computer (only a few seconds, then it restarts and gets disconnected) so no kdz flash via flash tool either. Just sent out a repair request to LG. Now fingers crossed it falls under warranty as I unlocked the bootloader. I purchased it in June and this is clearly of one of the first produced series which has the hardware defect, s/n starts with 505.

Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.

nipun1110 said:
So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
A lot of these 'people' don't really care or look into things until it happens to them.
Then all of a sudden there up in arms being your friend about the issue. It really only took a two second google search to see how widespread this is. On reddit there's a constant stream of bootloop posts if that's not enough proof.
Now? It's just crickets from the ones who were so keen on shooting this off as a small 'problem'. foh

bel57 said:
Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.
Click to expand...
Click to collapse
I have a backup on the sd card from just a few days ago. I was aware something is wrong as it started to have charging issues, so I made one to better be safe than sorry.

Good idea :good:
Unfortunately mine freeze too fast, I just had time to retrieve my data then wipe all via recovery.. now it's sent for repair.. :crying:

But I can't do anything before this issue occurs? My s/n also starts with 505...My only chance is to keep fingers crossed?:fingers-crossed:

Yo don't complain as your phone is working great, just enjoy it and keep in mind to backup your data to microSD/computer. There's a small percentage that it will brake one day.
I remember mine overheated few times, and it may have broke a hardware component.
If there's nothing to report on your device, then you don't have to worry.

Cant find a straight answer is 510 serial safe from bootloop

No one can answer this. All of you that have had 510 serials please give feedback
So far we got confirmed. Please post all your bootlooped serials here so we can have a dedicated thread to lessen the confusion
505
506
510

No
602 and above will safe
Sent from my LG-H818 using XDA-Developers mobile app

[email protected] said:
No
602 and above will safe
Sent from my LG-H818 using XDA-Developers mobile app
Click to expand...
Click to collapse
So where is the source where you get that?
---------- Post added at 08:05 AM ---------- Previous post was at 08:04 AM ----------
TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
Click to expand...
Click to collapse
I have 510 and its perfect not a single issue. since 9 months

TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
Click to expand...
Click to collapse
Why? Nobody knows what serials are affected or the extent of the problem. Keep daily backups (as you should be doing anyway) and worry about it if it bootloops. Here's a hint - it probably wont.
[email protected] said:
No
602 and above will safe[/URL]
Click to expand...
Click to collapse
Source?

[email protected] said:
No
602 and above will safe
Click to expand...
Click to collapse
I don't believe this at all. 602 was basically the newest revision anyone could quote at the time that LG "Acknowledged" there was a fault.
There have been reports of 603 units with the problem somewhere. (On either Reddit or this forum, can't remember where)
Given the way that LG are handling warranty claims and not honouring repairs for boot looped devices which are rooted or bootloader unlocked.
I think its way more likely that LG have just realised that most devices seem to take around 6 to 9 months before they fail, its easy to cost manage the issue by swapping them all around with minimal repairs until all warranties have expired.
I doubt they are making any new G4's now that the G5 is out. They will be hoping everyone who has a failed device with no repair options will just upgrade to the G5.
Those of which move to other suppliers would be considered acceptable losses.

OllieD said:
I don't believe this at all. 602 was basically the newest revision anyone could quote at the time that LG "Acknowledged" there was a fault.
Click to expand...
Click to collapse
LG has never acknowledged anything.
No need when they already replace any faulty device under warranty. Can't get a warranty then look for another device that comes with one.
Given the way that LG are handling warranty claims and not honouring repairs for boot looped devices which are rooted or bootloader unlocked.
Click to expand...
Click to collapse
If its bootlooping how can they even tell whehter its rooted or bootlooped. I've read accounts where they've replaced motherboards and returned the device.
---------- Post added at 03:20 PM ---------- Previous post was at 03:19 PM ----------
TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
Click to expand...
Click to collapse
I've got one, no problems.
Its dual sim and the number of people with dual sim i find complaining about boot loops is minuscule. Mostly the single sim lot. I'll take my chances.
Guess what, if mine goes south, i use warranty. If no warranty left, i'll buy another G4 with warranty at half the price i paid when it launched.
What am i going to do with those leather backs and cases otherwise

One Twelve said:
LG has never acknowledged anything.
No need when they already replace any faulty device under warranty. Can't get a warranty then look for another device that comes with one.
If its bootlooping how can they even tell whehter its rooted or bootlooped. I've read accounts where they've replaced motherboards and returned the device.
Click to expand...
Click to collapse
The never officially acknowledged anything hence the quotes.
They unofficially confirmed to android authority that there was a problem here:
http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
Unlocking the device requires submitting the IMEI/DeviceID to LG which they can use as a warranty blacklist.
AFAIK an unlocked device advertises its unlocked status on the bootloader which is visible before the boot-loop occurs.
LG have a root checking service called RCT which logs the date and time of any root related files/binaries to the /persist partition and I believe it also sets a flag in an RCT partition.
It builds a log file of which exact root elements it has seen eg su binaries/ busybox binaries forbidden file extensions and the date/time it detected the latest one of these elements.
Simply enter the hidden menu and find the RCT option to see your devices status.
LG can simply disable the faulty cores on a boot-looping device and check any/all of these.
The best way to hide root that I have read on here is to fry the motherboard by applying 24v to the battery contacts. If LG did refuse to warranty though you have absolutely no chance of recovering from that.

OllieD said:
The best way to hide root that I have read on here is to fry the motherboard by applying 24v to the battery contacts.
Click to expand...
Click to collapse
Is there no way for them to detect this ?

One Twelve said:
Is there no way for them to detect this ?
Click to expand...
Click to collapse
Nothing is undetectable.... The post I read this idea from suggested that this forced the device into the Qualcomm recovery mode (most likely the flash chip can not handle the 24v but the lower level hardware can).
Given that the source of the problem is a faulty solder connection to the flash chip. this advances the problem past the faulty connection stage to the completely disconnected/shorted flash memory stage.
If they cannot boot/read the flash memory chip at all they have no way to prove you rooted. providing you didn't unlock your bootloader.
Obviously if you push it too much, physical damage like burn marks would be a giveaway of foul play.
I read one user had been denied warranty due to oxidation on the mainboard... given the faulty soldering and thermal issues this could cause oxidation/residue on the mainboard.
Another user was refused warranty because a warranty sticker was not present on one of the screws of his device. (This concerns me because my device has no such visible stickers)
I personally have a 506 device tied to a 24month upgrade contract that I started in Feb, I usually bootloader unlock and root within hours of unboxing but read about this issue first and have kept my device stock.
I'm hoping I do not get a boot-loop but think its a matter of when rather than if.

OllieD said:
If they cannot boot/read the flash memory chip at all they have no way to prove you rooted. providing you didn't unlock your bootloader.
Click to expand...
Click to collapse
If you're not on a euro G4 BL unlock isn't possible to begin with.
Obviously if you push it too much, physical damage like burn marks would be a giveaway of foul play.
I read one user had been denied warranty due to oxidation on the mainboard... given the faulty soldering and thermal issues this could cause oxidation/residue on the mainboard.
Click to expand...
Click to collapse
Right, this is what i was hinting at. You have to be desperate to try something like this which could end up forfeiting everything.
Another user was refused warranty because a warranty sticker was not present on one of the screws of his device. (This concerns me because my device has no such visible stickers)
I personally have a 506 device tied to a 24month upgrade contract that I started in Feb, I usually bootloader unlock and root within hours of unboxing but read about this issue first and have kept my device stock.
I'm hoping I do not get a boot-loop but think its a matter of when rather than if.
Click to expand...
Click to collapse
if you're on a contract then you're covered for the 24 months. Nothing to worry about.
yes there is no root. That unfortunately is the situation we are in, every brand has some unnecessary drawback or other.

Well unfort i got a sprint varient but no longer with sprint. Im sure lg wont fix mine if it did happen. I cracked my digitizer about 2 days ago so now the phone has its first sign of damage. And knowing lgs good for nothin high and mighty butts theyll tell me thats what did the boot loop. And for them hoping ill upgrade yea rite never again. Ive been using my old internation edition note 1. Just because its rooted and custom recovery. Id rather go old skool than deal with lg any more.

Plus i thermal paste every device ive owned back since my og evo 4g. So theyll know ive been in mine.

Also as for the waranty sticker mine didnt have one either

Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004

undef1ned said:
Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004
Click to expand...
Click to collapse
Have been wondering about the Russians as they have dual sim as well.
Do they have any poll to see which Russian devices had boot loop problems by serial#

One Twelve said:
Have been wondering about the Russians as they have dual sim as well.
Do they have any poll to see which Russian devices had boot loop problems by serial#
Click to expand...
Click to collapse
The poll was there, but was removed 2 weeks ago, possibly new one will be back. Some ppl participated and answered that they don't have a bootloop, but later they had to change their vote and that was not possible... I don't remember the numbers, but the problem is also available on H818, many people go to the Service with it
BTW, in Russia / Ukraine only 1 year of warranty, so it's going to be interesting soon Mine was bought in Poland, bootlooped, now in service

undef1ned said:
The poll was there, but was removed 2 weeks ago, possibly new one will be back. Some ppl participated and answered that they don't have a bootloop, but later they had to change their vote and that was not possible... I don't remember the numbers, but the problem is also available on H818, many people go to the Service with it
Click to expand...
Click to collapse
It will be interesting if it starts again. I wonder why they removed it. Should have left it as is.
From the poll here, the ratio of devices with bootloop is highest with 505, fewer with 506 then keeps getting lower as the months go on. Yes there are some that have a problem but we don't know how many don't have a problem. They are quietly happy
BTW, in Russia / Ukraine only 1 year of warranty, so it's going to be interesting soon
Click to expand...
Click to collapse
1 year warranty in India too. 30k G4's imported. Number of Indians who complain about bootloop on xda ? can't find any. Why.
There have been other issues with earlier models, screen problems. One guy had the phone die. he said not bootloop.
Hong kong is another and Indonesia but again they say like you many, there is some noise for a month then it goes quiet.
But the single sim thread it never goes quiet.
Mine was bought in Poland, bootlooped, now in service
Click to expand...
Click to collapse
yes i noticed it was a 506.

As time goes on ill try to add all confirmed bootloop serials in post 1

undef1ned said:
Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004
Click to expand...
Click to collapse
With the help of google translate did a search on the LG section for the word 'butlup' (short for butlupnikov ) in cyrillic and found about 24 reports.
There is no pattern, only half of those 24 mention the serial#. Some earlier serials 505, 506, 507and some more recent ones 510, 601etc. The impression you would get is any number can bootloop which isn't what we found here.
Agree with what sergei says here.
In general, a matter of luck, like in any other phone. There is more panic, which somehow affects people. I, too, this fact forced to think about the choice of an alternative, but I did not find one, considering the price and characteristics. A camera for me is probably the most important point. None of the phone for the same price no camera, even close similar to G4 camera. The only option may be a Galaxy S7 / S7Edge. But twice the cost (comparing with G4 price) immediately makes to abandon its purchase.
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Click to collapse

Can I repair a bootlooping device myself?

I have unlocked my bootloader and rooted my device (H815, s/n 506*, EU); and therefore LG does not want to repair my LG G4 under warranty.
Can I repair it myself, maybe replace the motherboard or something? Does anyone really know what the exact problem is? Where should I get replacement parts?

You need to just put it back to stock then call back and don't mention that it was ever rooted. It doesn't matter if it was or not anyway.
Sent from my LG-H811 using Tapatalk

I already sent it in, so they know. I want to repair it myself.

whizz said:
I already sent it in, so they know. I want to repair it myself.
Click to expand...
Click to collapse
yes replace MB yourself or use the modded TOT to use only 4 cores and big cores disabled

whizz said:
I have unlocked my bootloader and rooted my device (H815, s/n 506*, EU); and therefore LG does not want to repair my LG G4 under warranty.
Can I repair it myself, maybe replace the motherboard or something? Does anyone really know what the exact problem is? Where should I get replacement parts?
Click to expand...
Click to collapse
Mbs are about 200 dollars american. A little pricy in my opinion but one of the most simple setups ive ever seen

You can try all the methods mentioned above, have it fixed in a repair shop (they'll re-solder the flash chip) or even put it in the oven. But it won't help. It'll only work temporarily.

yep !Buy new mainboard and then replace .
BUt EU 2 year !!
If well know hardvwre issu i think lg don't refuse repair!!!Kick the frakking table mate good luck! see this:
http://piana.eu/root

@kabirjedi unlocking your bootloader do indeed void your warranty. He cannot do anything with it and link you posted is about installing CFW or rooting fw alone.

From my observations the processor is the only problem, more accurately, the two faster cortex a57 cores. Some how they broke hence the phone cannot be booted up as it returns that them 2 cores are unavailable. Thats why this tot method works.

TheRadziu said:
@kabirjedi unlocking your bootloader do indeed void your warranty. He cannot do anything with it and link you posted is about installing CFW or rooting fw alone.
Click to expand...
Click to collapse
Lg admit o.day hardware issue must repair. for free.
Mate! LG not overwrite EU law.....
If not go to consumer protection and start
proceedings
100% win
ohh my 666.post

kabirjedi said:
Lg admit o.day hardware issue must repair. for free.
Mate! LG not overwrite EU law.....
If not go to consumer protection and start
proceedings
100% win
ohh my 666.post
Click to expand...
Click to collapse
Congratz on your 666th post
I agree with that it SHOULDN'T void warranty, but sadly it does and AFAIK in Poland no one managed to get it fixed for free with unlocked bootloader, even if this EU law was mentioned. I dont know how they manage to overwrite Eu laws but they sure know how to confuse the customer and leave him with 1600PLN bill (price for repair outside of warranty)
Luckly I just had unbranded FW + root + xposed without having bootloader unlocked so they replaced mobo without any problems.
Anyway I wish you best of luck in your case, OP. Do what @kabirjedi suggested, perhaps you will have more luck in your country

the way i see it. is no matter what phone is defective. i dont think a phone because of unlock bootloader will bootloop. it will brick for sure so they are very different things . but LG sees this a potential to make bootloop more easily affected. thats non sense.. theres phones like S2 running great G2 with bootloader unlocked running great.. this is hardware no sofware... maybe heat plays a role...only way i see it can trigger it is overclocking it... but if you unlock and debloat phone should runs better with less apps that are crap.. one exmaple is disable logd.. that helps the CPU.

raptorddd said:
the way i see it. is no matter what phone is defective. i dont think a phone because of unlock bootloader will bootloop. it will brick for sure so they are very different things . but LG sees this a potential to make bootloop more easily affected. thats non sense.. theres phones like S2 running great G2 with bootloader unlocked running great.. this is hardware no sofware... maybe heat plays a role...only way i see it can trigger it is overclocking it... but if you unlock and debloat phone should runs better with less apps that are crap.. one exmaple is disable logd.. that helps the CPU.
Click to expand...
Click to collapse
Time and time again it has been confirmed that this has nothing to do with bootloader being locked or unlocked. This is manufacturing issue that was firstly acknowledged when they recalled all Sprint models with 505xxx S/N but other providers/suppliers ignored it and carried on selling faulty devices just to meet sales targets. Make sales first and worry about the potential issues later is the common practice nowadays. For the suppliers it was always the possibility of either developing the bootloop or not. For LG replacing just motherboards still means a sold device at the end of the day. And don't worry in this competitive market companies do anything to meet the sales targets... Headaches for us -> small inconvenience for LG.

On reddit people suggested resoldering the CPU, I might give that a shot.

Prove that LG G4 never rooted.

Hi. My LG G4 has started boot looping. I presume that this is the known motherboard issue. LG offered to fix the phone under warranty. After 2 weeks the phone was returned to me with no documentation, which was a bit strange. When I tried the phone, it boot looped. I contacted LG to ask why, and they stated that my phone is rooted so they will not repair it. I have never rooted the phone, and have owned it from new. LG stated that they determined it was rooted by "scanning rooting files, which is basically security software built into the Android OS to flag if a handset has been rooted before". This is either a lie, or a mistake. Is there a way that I can check this myself so that I can prove that it isn't rooted? Thanks.

cheesebox said:
Hi. My LG G4 has started boot looping. I presume that this is the known motherboard issue. LG offered to fix the phone under warranty. After 2 weeks the phone was returned to me with no documentation, which was a bit strange. When I tried the phone, it boot looped. I contacted LG to ask why, and they stated that my phone is rooted so they will not repair it. I have never rooted the phone, and have owned it from new. LG stated that they determined it was rooted by "scanning rooting files, which is basically security software built into the Android OS to flag if a handset has been rooted before". This is either a lie, or a mistake. Is there a way that I can check this myself so that I can prove that it isn't rooted? Thanks.
Click to expand...
Click to collapse
Just a quick question: where do you live? I ask because there are different rules for repairing.

Thanks for the reply. I live in the UK. Unfortunately I have hit a brick wall with LG who have advised that if I wish to contest the alleged root, I will have to refer to Trading Standards. My phone is absolutely not rooted, unless LG rooted it. The kind of replies back from LG are as follows:
"Sadly when the handset was in our repair centre our engineers run some software to check for possible rooting of a handset, this checks for rooting files, these are security files that are on the Android OS, this also gives us a code showing the rooting cause the number for your handset was 1000002, showing that rooting files had been activated."
"unfortunately it would seem like the phone has been rooted. This may of been an application that you have downloaded however the original software is no longer on the handset."
"The error code I previously provided you means that the superuser command has been activated, this can either be activated by you or an application (the application would normally be used to remove bloat ware). "
It's very annoying considering that my phone is not rooted and the problem is irrelevant to root anyway. They have point blank refused to repair under warranty so I will now have to fight this from another direction. In the meantime, I have no phone! Needless to say, this will be my last LG purchase.

cheesebox said:
Thanks for the reply. I live in the UK. Unfortunately I have hit a brick wall with LG who have advised that if I wish to contest the alleged root, I will have to refer to Trading Standards. My phone is absolutely not rooted, unless LG rooted it. The kind of replies back from LG are as follows:
"Sadly when the handset was in our repair centre our engineers run some software to check for possible rooting of a handset, this checks for rooting files, these are security files that are on the Android OS, this also gives us a code showing the rooting cause the number for your handset was 1000002, showing that rooting files had been activated."
"unfortunately it would seem like the phone has been rooted. This may of been an application that you have downloaded however the original software is no longer on the handset."
"The error code I previously provided you means that the superuser command has been activated, this can either be activated by you or an application (the application would normally be used to remove bloat ware). "
It's very annoying considering that my phone is not rooted and the problem is irrelevant to root anyway. They have point blank refused to repair under warranty so I will now have to fight this from another direction. In the meantime, I have no phone! Needless to say, this will be my last LG purchase.
Click to expand...
Click to collapse
I just asking because of this:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
And:
http://forum.xda-developers.com/showthread.php?t=1998801
That means even if you have rooted LG has no right to deny
repairing it because of this! Even the UK will exit from the EU they are still in and you have bought it as a European consumer.
So you should talk again with LG and especially with the UK department and explain the situation. They have to repair it even if it was rooted before and otherwise have to show a prove that the root was the reason for a damage.
.

amasing. sometimes all companies do mistakes.
too sad to say that you will never buy a lg product.
i have a similar story with nokia a few years ago with lumia 1020.
But, they changed my motherboard and also forced me to pay to get my phone back. hahahaha
don't worry. worst case scenario is to force you lose your time to format it and install the stock firmware.
I hope they provide you further assistant before all that. inform us. i'm curious to learn the end of this story.

steadfasterX said:
I just asking because of this:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
And:
http://forum.xda-developers.com/showthread.php?t=1998801
That means even if you have rooted LG has no right to deny
repairing it because of this! Even the UK will exit from the EU they are still in and you have bought it as a European consumer.
So you should talk again with LG and especially with the UK department and explain the situation. They have to repair it even if it was rooted before and otherwise have to show a prove that the root was the reason for a damage.
.
Click to expand...
Click to collapse
Thank you for these links. Even with this information, I fear that LG UK will still insist that I go through Trading Standards. I will try one more time with LG with this new information and then take it further legally if necessary. It seems that there is no point in me arguing with LG over root, so I will try this new approach and see what they say. I am still denying root though as I genuinely have never rooted the phone!

kessaras said:
amasing. sometimes all companies do mistakes.
too sad to say that you will never buy a lg product.
i have a similar story with nokia a few years ago with lumia 1020.
But, they changed my motherboard and also forced me to pay to get my phone back. hahahaha
don't worry. worst case scenario is to force you lose your time to format it and install the stock firmware.
I hope they provide you further assistant before all that. inform us. i'm curious to learn the end of this story.
Click to expand...
Click to collapse
I agree that companies do sometimes make mistakes. It is how they deal with these mistakes that concerns me. I don't have a problem with a company that produces a phone with a widespread faulty motherboard. It's how they deal with that fault is how I judge them. Unfortunately, LG are failing miserably here. Maybe I have just been lucky, but over the last few years I have pretty much always received excellent customer service, especially on the rare occasion that I have had to return something. However, this experience with LG has taken me a bit by surprise and seems to go against the way that a lot of companies deal with customers. Anyway, I have gone from the LG G2 (I am using that now!) to the LG G4 and I presume that I will not be getting the LG G4 working any time soon so I will be looking for a new phone ..... which definitely will not be LG! I will keep you updated. Thanks for the replies!

Isn't it possible that they mixed device and result? Maybe this test they did, was on someone else's phone and later was registered as the result of your phone by mistake?

EPa said:
Isn't it possible that they mixed device and result? Maybe this test they did, was on someone else's phone and later was registered as the result of your phone by mistake?
Click to expand...
Click to collapse
Yes, this is possible and would explain the situation as it stands. I have specifically asked LG on numerous occasions for the evidence of the results of the scan that they performed on my phone, but nothing has been given to me. It is rather frustrating to say the least!

I sent my phone to LG with bootloader unlocked, ... and they repaired it without further ado. lol

kessaras said:
amasing. sometimes all companies do mistakes.
too sad to say that you will never buy a lg product.
i have a similar story with nokia a few years ago with lumia 1020.
But, they changed my motherboard and also forced me to pay to get my phone back. hahahaha
don't worry. worst case scenario is to force you lose your time to format it and install the stock firmware.
I hope they provide you further assistant before all that. inform us. i'm curious to learn the end of this story.
Click to expand...
Click to collapse
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.

cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
yea it will be fine afterwards. But too bad, they should fix it. Root or not root, the problem was not there. Anyway.

cheesebox said:
Hi. My LG G4 has started boot looping. I presume that this is the known motherboard issue. LG offered to fix the phone under warranty. After 2 weeks the phone was returned to me with no documentation, which was a bit strange. When I tried the phone, it boot looped. I contacted LG to ask why, and they stated that my phone is rooted so they will not repair it. I have never rooted the phone, and have owned it from new. LG stated that they determined it was rooted by "scanning rooting files, which is basically security software built into the Android OS to flag if a handset has been rooted before". This is either a lie, or a mistake. Is there a way that I can check this myself so that I can prove that it isn't rooted? Thanks.
Click to expand...
Click to collapse
My phone was rooted and they fixed it no problem.

petermg said:
My phone was rooted and they fixed it no problem.
Click to expand...
Click to collapse
I have heard similar stories. Maybe it's the luck of the draw, maybe LG are taking a different strategy as I have also heard of shortage of supply of motherboards. Who knows, but my phone wasn't even rooted!

Simple question, just ask how they know phone is rooted.
You must see they procedure, if they didnt want to show it, they just bluffing.
---------- Post added at 08:27 AM ---------- Previous post was at 08:25 AM ----------
petermg said:
My phone was rooted and they fixed it no problem.
Click to expand...
Click to collapse
In my country they fixed, although out of warranty.
---------- Post added at 08:30 AM ---------- Previous post was at 08:27 AM ----------
cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.
---------- Post added at 08:31 AM ---------- Previous post was at 08:30 AM ----------
cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.
---------- Post added at 08:33 AM ---------- Previous post was at 08:31 AM ----------
cheesebox said:
Unfortunately LG are not accepting that the phone is not rooted so I will try and format the phone back to stock in the hope that this will remove the so called root. Is this a simple process? I am currently on Marshmallow and not rooted.
Click to expand...
Click to collapse
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.

I'm in the UK too. When mine bootlooped it was running CM13 and a custom kernel (I can't recall which) and it was repaired without question.
That said I didn't send it to LG, it went to Carphone Warehouse who use their own repair company and then presumably claim from LG.
I don't know where you brought yours but if it was there then take it into a store.

nando_donk said:
Simple question, just ask how they know phone is rooted.
You must see they procedure, if they didnt want to show it, they just bluffing.
---------- Post added at 08:27 AM ---------- Previous post was at 08:25 AM ----------
Bootloop is hardware failure, you cannot format and install to stock to fix, cos they will do that if they can.
Click to expand...
Click to collapse
I did ask for proof and they sent a screenshot of their software they used for my phone which said "Rooting" on it. That's all they could provide.
I have now managed to install stock on the phone as it does boot up for a few minutes sometimes, before looping again.

thehappyotter said:
I'm in the UK too. When mine bootlooped it was running CM13 and a custom kernel (I can't recall which) and it was repaired without question.
That said I didn't send it to LG, it went to Carphone Warehouse who use their own repair company and then presumably claim from LG.
I don't know where you brought yours but if it was there then take it into a store.
Click to expand...
Click to collapse
Maybe I should have done this from the start. The phone was bought outright from Vodafone online on a pay as you go, but I have never used their network. Not sure if they would be happy with that!

cheesebox said:
I did ask for proof and they sent a screenshot of their software they used for my phone which said "Rooting" on it. That's all they could provide.
I have now managed to install stock on the phone as it does boot up for a few minutes sometimes, before looping again.
Click to expand...
Click to collapse
Have you verified that it is not the battery?
LG batteries are known to die after about a year..
On my old G3, I had the same issue due to a bad battery...

petermg said:
My phone was rooted and they fixed it no problem.
Click to expand...
Click to collapse
theKramer said:
Have you verified that it is not the battery?
LG batteries are known to die after about a year..
On my old G3, I had the same issue due to a bad battery...
Click to expand...
Click to collapse
Is there a way to easily check this? The phone still bootloops on full charge and whilst plugged in. I haven't tried another battery though.

Please, HELP!!! LG G4 After Battery Loading-_- Phone is DEAD!!!!

Hy, Guys.
first i want to say
Sorry for my English i am from Austria. so my first Language is German.
My LG G4 H815 runs with Genesys 4.8 or 4.6.(dont know anymore) Bootloader Unlocked.
a few Days ago i had only 8% Battery so i put my Power cable in the device and go to sleep.
Next day i want to start my Phone an...........
NOTHING.
my G4 is Dead!!!!
i dont get it.
i try´d to start norm.
nothing.
put out the battery, put it back, try to start but
NOTHING...
Tryed to boot in Recovery but also NOTHING.
Now i put my G4 with usb on the Laptop but it did not reconize the Phone.
PLEASE GUYS PLEASE HELP ME.
I UNLOCKED MY BOOTLOADER!!!
And now i think my WARRANTY is gone.
I think the repair cost´s are verry high or do somebody know if LG Repair my PHone for free with unlocked BOOTLOADER???
sorry guys but i am done.
my nervs are gone..
If someone could help me that would be AMAZING and i could pay a few BEER´s-
Thanks

kinimod25 said:
Hy, Guys.
first i want to say
Sorry for my English i am from Austria. so my first Language is German.
My LG G4 H815 runs with Genesys 4.8 or 4.6.(dont know anymore) Bootloader Unlocked.
a few Days ago i had only 8% Battery so i put my Power cable in the device and go to sleep.
Next day i want to start my Phone an...........
NOTHING.
my G4 is Dead!!!!
i dont get it.
i try´d to start norm.
nothing.
put out the battery, put it back, try to start but
NOTHING...
Tryed to boot in Recovery but also NOTHING.
Now i put my G4 with usb on the Laptop but it did not reconize the Phone.
PLEASE GUYS PLEASE HELP ME.
I UNLOCKED MY BOOTLOADER!!!
And now i think my WARRANTY is gone.
I think the repair cost´s are verry high or do somebody know if LG Repair my PHone for free with unlocked BOOTLOADER???
sorry guys but i am done.
my nervs are gone..
If someone could help me that would be AMAZING and i could pay a few BEER´s-
Thanks
Click to expand...
Click to collapse
First thing you should do is checking the serial.
Pull out battery and look at the first 3 digits. If it starts with 5xx you may be another victim of a well known main board issue (search for bootloop at xda).
Second thing Austria is in the EU so you SHOULD have no problem on sending it to repair even with unlocked bootloader.
Besides that search form the freezer method or oven method here @XDA.
Those may can help you to recover the data.
.

Okay.
My serial begins with 507.
And this is shure about warranty and unlocked bootloader?
Is this only a problem outside the EU?
Tomorrow i bring my phone to the shop and tell them the story.
Lets hope for a free repair.
Because i searched the net for a new mainboard.
150Bucks.
Thats not possible in the moment for me.
Thanks for your time.

kinimod25 said:
Okay.
My serial begins with 507.
And this is shure about warranty and unlocked bootloader?
Is this only a problem outside the EU?
Tomorrow i bring my phone to the shop and tell them the story.
Lets hope for a free repair.
Because i searched the net for a new mainboard.
150Bucks.
Thats not possible in the moment for me.
Thanks for your time.
Click to expand...
Click to collapse
The key is Directive 1999/44/CE.
For the details take a look here:
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Click to expand...
Click to collapse
Sources:
http://piana.eu/root
https://fsfe.org/campaigns/android/liberate.en.html
.

Thank you verry much.
I have my LG G4 since 3 or 4 month's!
Lets hope there is no problem with warrnty.
thanks again for your time.
XDA
Best board, best Devs,
best of the best.

kinimod25 said:
Thank you verry much.
I have my LG G4 since 3 or 4 month's!
Lets hope there is no problem with warrnty.
thanks again for your time.
XDA
Best board, best Devs,
best of the best.
Click to expand...
Click to collapse
Hi,
How do you solve the issue?