Develop Bugs

[Q] Possible Power Button Issues

So today I went to the Sprint store to have my screen replaced, but upon doing so, somehow the technician made it so the device will no longer power on. She tried 2 different screens, so I said to just put the orignal back on so I at least have a working phone. The device still does not power on. I've noticed that the power button no longer has a clicking sense to it like it once did and it now easily sinks into the device. It seems like it just sinks right into the phone, but no matter how hard you press it, or how fine you press it (fingernail) it just won't turn on. Has anyone had a similar experience? Is there anything I can do to fix this myself?

Why did you let the tech give you a phone that doesn't power on? Get a full replacement phone. I'm sure it's just a spring clip or something that didn't get replaced quite right, but whoever did the service obviously has insufficient skills to be performing repairs.
Besides, if you try to take your phone apart yourself, you'll void the warranty.

SilverZero said:
Why did you let the tech give you a phone that doesn't power on? Get a full replacement phone. I'm sure it's just a spring clip or something that didn't get replaced quite right, but whoever did the service obviously has insufficient skills to be performing repairs.
Besides, if you try to take your phone apart yourself, you'll void the warranty.
Click to expand...
Click to collapse
1. There are no Evos in stock. They are currently waiting for them to get back in stock so they can order a replacement. The problem is I'm away on business and need a phone.
2. The phone has already been opened, there would be no way for them to tell whether I did it or the techs did. I have a receipt for the repair order if it comes to them accusing it was me.
3. I'm looking for ways to get my phone powered back on. I appreciate your help, but I really just need answers to my question, nothing else.

call mgt or walk in and talk to mgt. the store tech made the device nonfuntional, then the store needs to ensure that you have a communications device for your trip and a brand new EVO waiting for you when you return to your home city. perhaps you don't travel with a EVO this trip.
i don't understand why you would walk out of the store without a phone given the situation you describe. i would strongly advise having a different tech break down and rewiew your EVO. perhaps she put it together wrong (if you're lucky).

DraginMagik said:
call mgt or walk in and talk to mgt. the store tech made the device nonfuntional, then the store needs to ensure that you have a communications device for your trip and a brand new EVO waiting for you when you return to your home city. perhaps you don't travel with a EVO this trip.
i don't understand why you would walk out of the store without a phone given the situation you describe. i would strongly advise having a different tech break down and rewiew your EVO. perhaps she put it together wrong (if you're lucky).
Click to expand...
Click to collapse
She tried it 3 different times, I doubt she would have messed up 3 different times. Also, do you not understand that Evos are still sold out...everywhere! I walked out of the store without a phone because they didn't have one to give me. What's hard to understand about that?

I also don't understand how you can just leave the store without a functioning phone. They (in my eyes) bricked the phone, meaning it doesn't turn on at all. They should have scoured the area, calling other stores, repair centers in the area to get you a working evo (while you're waiting for a replacement).
I hope things work out for you. I'm waiting for a replacement phone and the store told me it would be less than a week wait. I had them activate an old phone for me (that I brought with me)

And even if they don't have an Evo to give you, they should be able to give you something comparable as a temp phone. You could almost have a legal issue here if their screw-up is causing your work to suffer.
If you're hell-bent on fixing it yourself, just open it up and see what you can see. Or I think there is a tear-down video somewhere from when the Evo first launched. Google it.

Well I opened it up and sure enough the button for the power was broken inside. The part that the external button presses into was snapped off somehow. So now the external button doesn't contact it. Not sure how the tech could not have discovered that herself, considering she did it. First I tried to remove it and replace it with one from the volume rocker, but decided that for now, I'm leaving the two top screws on the phone removed and using a needle to trigger the power button.
I at least have a working phone and can hold out for a replacement when they get back in stock. Yes I shouldn't have left with a phone, but this is Sprint. When asking about a loaner, they told me they could only replace it with the same phone, even for loan. It just baffles me how this company could not leave enough phones in the warehouse for replacements. It's quite simple Sprint, stop being greedy and shipping out every phone for sales. That way you can service the current customers you have that have already been paying you. It's no wonder you keep losing customers each quarter.

They "serviced" you alright.

indiearmy said:
She tried it 3 different times, I doubt she would have messed up 3 different times. Also, do you not understand that Evos are still sold out...everywhere! I walked out of the store without a phone because they didn't have one to give me. What's hard to understand about that?
Click to expand...
Click to collapse
i understand that when i was in sales my phone was as important as the shoes on my feet. i would not have walked out without a working phone. evo or not. the sprint folks can fix their screwup.
whats hard to understand is why you cowed under and meekly walked out the door.

DraginMagik said:
...
whats hard to understand is why you cowed under and meekly walked out the door.
Click to expand...
Click to collapse
hate to judge, but I kinda agree. prolly would have figuratively broken that place up before I left. at the very least, the mgr would have gone home tonight and kicked his dog
Sent from my PC36100 using XDA App

DraginMagik said:
i understand that when i was in sales my phone was as important as the shoes on my feet. i would not have walked out without a working phone. evo or not. the sprint folks can fix their screwup.
whats hard to understand is why you cowed under and meekly walked out the door.
Click to expand...
Click to collapse
I didn't. What part of they didn't have any do you people not understand?
"Oh yes, well I'm going raise my voice act all mighty and tough a demand you just whip up an Evo right here and now. Come on, don't try to bull**** me, I know there must be someone here that can build those outside of it's normal manufacture plant!" I didn't meekly walk out the door, they just didn't have any. You may take the I'm an asshole customer approach, but I've learned through many years in retail that it doesn't get you anywhere. Just like it wouldn't have gotten me anywhere cause again, ranting and raving isn't magically going to make an Evo pop up in that store.

you're a good person. I wouldn't have left the store without an equivalent replacement
Sent from my PC36100 using XDA App

indianacurly said:
you're a good person. I wouldn't have left the store without an equivalent replacement
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
You probably would have, because they didn't have any. Also, I was probably 75% sure I could fix it myself, or at least get a temp fix going like I describe I've done. It wasn't worth the hassle to me knowing I could fix it within the hour myself.

[Q] Sending TP2 to HTC for repair under warranty. Couple questions...

I bought my TouchPro2 through Mobile Phones Direct.co.uk, back in June '09. Just recently it started giving me problems with the ExtUSB. Have to fiddle with it just to make it take a charge, and I've given up trying to get to to connect to PC via USB.
Today it has got to the point where sliding the screen up or down too fast turns the phone off. Then I have to press power button to turn it on again.
I understand HTC supply a 24 month warranty. At least that's what my warranty card leaflet says. I already check the water indicators on the bottom of battery and next to MicroSD slot, they are both good (white with red crosshatchings.)
I have two concerns thought.
1) Is there a way for me to confirm that the Rom/SPL etc that I am using are the official ones that won't validate my warranty. I am pretty sure I never did any modding to this phone, only to my old Kaiser. But to be sure I would like to double check. ANy advice on how to do this?
2) My major worry is that my phone has loads of scratches on the screen, on the corners where paint is chipped. The battery cover is in a bad way too, the top left corner has a small crack and the metal strip in the middle of it has broken off around the camera lens.
So I am worried that HTC will tell me that whatever my problems are are because of normal wear and tear and therefore wont fix my phone. The thing is though all these problems are merely aesthetic which is why they never bothered me too much (at least once the first scratch is out the way anyway). My phone worked fine for ages despite these superficial defects (I never used a screen protector or case, phone used to go in my pocket along with coins, keys etc., and of course it did sustain the occasional drop).
Can anyone advise me as to whether this will be a problem? If HTC refused to fix/replace it then I would rather not send it in, to avoid the fee for returning it.
P.S. Also I don't know if I still have the paper invoice to prove purchase, will the emailed invoice be proof of purchase if I can't find the paper copy?
Oh yeh and finally, I don't have any insurance, so I am completely dependent on this warranty being honoured.l

I returned my Pro2 to the UK centre earlier this year. They don't need proof of purchase believe it or not, they never asked me once for mine, however, the electronic one will be fine as say you bought it on eBay, you wouldn't have a paper copy necessarily.
Also, I was using using a different stylus, had many programs like HD Walls and REStart and so on packed in there. Changed the home screen, even edited the files in the Windows directory that mailla used, altering them to say "Kev's Messages" and so on, and they never said a thing to me. My reason for returning is that the hard keys weren't working, they repaired it and flashed a new ROM on it and they never once had an issue with the "state" (if you will) that my Pro2 was in. Also I had many scratches on the battery pack and so on so I think you'll be fine! I hope this helps!

Thanks for your reply, salemfox. I'm going to give HTC a call tomorrow to arrange for them to collect the device.
In the mean time if anyone has any other advice than please let me know before I arrange for it to be sent in tomorrow.

How did it turn out?

not good,
arguing on phone to some dude now.
they originally sent me email saying device wasnt in warranty choose 1 of 3 options
1) pay 160ish £ to repair device
2) pay 20 to have device returned to me
3) allow htc to dispose of device
obviously didnt want to choose any of the 3 options, so i rang htc. spoke to someone who repeated options to me, saying if i did nothing then my device would be disposed of. I said i want to escalate matter, he told me theres no point, they'll tell me the same thing. I said i want to escalate anwyay, he told me to fill out service escalation form from htc website. found this at http://www.htc.com/uk/serviceescalation.aspx (even though its not linked to, anywhere in uk htc site)
filled that out on 6/10/10. never got any reply or anything. last friday 22/10/10 i got another email asking which option of the 3 i wanted to choose. rang htc back, told em how come no ones replied to my service escalation form, first person told me that the guy i originally spoke to (6/10/10) WAS the guy who escalated the issue, i was like WTF?? she said hang on, passed me to someone else, who said it had been escalated , i just didnt get the reply, but that he had in writing from the people who the matter was escalated to, that phone wont be fixed under warranty, i started complainign, saying i filled out the escalation form because i wanted to speak to someone who was higher up, and that i gave my contact details so i expected a reply FROM THEM. He then said he'd let me speak to his superior, which i did, and that guy repeated the same, first saying what form did i fill out, calaiming theres only customer care form on the website, but i told him original guy i spoke to told me to fill out the service escalation form, which i found (only by googling and guessing url).
I told him check the phone convo which should have been recorded, and he would see that i was advised to fill out SERVICE ESCALATION form from HTC website, which i did. he said he will check photos to see if the visual damage is minor enough that they will continue to repair anyway, (i doubt it , coz it had one pretty deep scratch in the screen, and back battery cover was cracked in corner). He also said he'll get original guy who i told me to fill out esclation form to call me back tomorrow.
I think theyre lying, noone seems to have done anythign about my escalation form. They say that the matter was escalated and that they have it back, in writing, that phone is not under warranty, but then why didnt anyone tell me anyof this, i wasn't contacted despite leaving contact info in contact fields of escalation form.
GRRRR, i knew this would happen, any excuse to get out of fixing the damn thing, i keep saying that im not bothered about the aesthetic damage (scratched screen, small crack in battery cover) since my phone worked fine for ages WITH these problems. i want them to fix the fact that my phones extUSB connector has gone dodgy, and that phones turns off, when i slide it open.
Not had phone for ages now, using old kaiser, but the touch screen doesnt work on this.
so bascally they are ssaying that due to visual damage (scratch, crack) phone isnt in warranty. I keep saying thats not whats caused problem, so just fix problem then. they say they can't half fix phone. so i say then fix the whole thing, but dont ask me to pay for it.
I mean seriously though, i've had the phone for almost 2 years, ofcourse theirs gonna be scratches and stuff, how can they say that puts my phone out of warranty!! (((
I'll keep u guys posted. sorry for poor grammar etc.

Could tell you woes a plenty,
email me at j-r at watchet.net and I can give direct names and contacts for escalation at HTC UK. When you get the right man, not too bad but not in call centre!
BEWARE unless guaranteed in writing they will flash the device with the latest win 6.5 rom and you will lose everything.
Even if they agree not to touch it, still often hard reset!
I'm fighting them for a LOT of compensation - for time, ignoring written instructions and £80 of telephone calls. Wil sue them if don't get anywhere this week.
JR, UK

salemfox said:
had many programs like HD Walls and REStart and so on packed in there. Changed the home screen, even edited the files in the Windows directory that mailla used, altering them to say "Kev's Messages" and so on, and they never said a thing to me.
Click to expand...
Click to collapse
None of those things violate the warranty. Just hard resetting clears all of those. HardSPL and flashing a custom ROM violate the warranty.

redpoint73 said:
None of those things violate the warranty. Just hard resetting clears all of those. HardSPL and flashing a custom ROM violate the warranty.
Click to expand...
Click to collapse
Yeah but I just assumed if they picky they could refuse on the basis of "you're changing what you're not meant to"...

Poor HTC Repair service :( what to do next?

its been two months now and ive been asking them to send me the new battery. Every time i call in they will say that i should recieve it end of the week or within 2 days but never recieve it...
battery hardly lasts. Cant charge it ovr 85% and phone jumps to red and turns of at 30%.. Its definately the battery issue..
are there any companies like watchdog or something who i can contact? or take any legal action against them because this is just rediculous that even after 2 months i havent recieved my battery

HTC's warranty & repair service is total crap. They make pretty good hardware, but the support isn't good. I had to write a letter and post it to them to get a problem resolved, the online system didn't get me results. Having to post an actual paper letter through the post, to a company formerly called 'High Tech Computer Corporation' is a joke. They finally wrote back to tell me they are now 'taking it seriously'. Isn't that nice?
I'd recommend trying a different route. If you bought your mobile from Amazon, they are very good about helping you out. They gave me a full refund on a year-old phone. If you bought it from a carrier, or somewhere else, just try a nice email to them describing your problem. Explain that you made a effort to do this the correct way, through the manufacturer, and that HTC failed to provide support. Keep it short and state exactly what you want.
Also, if HTC claims they sent a battery, can they provide any tracking number, or other evidence to back this up? Start nailing down the facts, and keep a record of each contact. Get names & dates, and keep everything as short as possible. You can file a complaint with Trading Standards, but this won't get your battery fixed. Save any complaints until after you get the phone fixed, that's what the record keeping is for.
Last, you can try contacting your bank, if you used a credit card or bank card to purchase the phone. They may work with you, or offer their own warranty program. It's worth a try.
Don't give up in frustration, that's what these systems are designed for. Most people simply give up. You will only beat HTC here by being patient and organized. Kick ass and take down names, as they say. Good luck.

Nexus 4 bricked, totally i guess

Bricked my Nexus 4 flashing a wrong ROM. Since i'm in EU and the phone USA probably will not get warrantly either
Now it won't even go to recovery, is there anything i can try?

Razer(x) said:
Bricked my Nexus 4 flashing a wrong ROM. Since i'm in EU and the phone USA probably will not get warrantly either
Now it won't even go to recovery, is there anything i can try?
Click to expand...
Click to collapse
Is it going into fastboot?
(with phone off, press power and volume down)
EDIT: This is in wrong section. Should be in Q&A / Troubleshooting

Tought i was in Q/A, yes should be moved/closed
Unfortunately no fastboot

OK is anything happenning when you plug into computer?
Is USB recognising anything? What did you try to flash?

N10AP said:
OK is anything happenning when you plug into computer?
Is USB recognising anything? What did you try to flash?
Click to expand...
Click to collapse
When i connect it to the pc it tries to install drivers, but then nothing happens

try getting into fastboot..
or try connecting it to the pc n install the toolkit n then use the option 16

OK you can try to install the qualcomm drivers as the phone must be in download mode. That`s why its recognising it.
Then I think you need to flash a hex image or something.
Take a look:
http://forum.xda-developers.com/showthread.php?t=2108247
Maybe one of the kind members here (a regular) may let you send it to them in the states and you could RMA it from there?

N10AP said:
OK you can try to install the qualcomm drivers as the phone must be in download mode. That`s why its recognising it.
Then I think you need to flash a hex image or something.
Take a look:
http://forum.xda-developers.com/showthread.php?t=2108247
Maybe one of the kind members here (a regular) may let you send it to them in the states and you could RMA it from there?
Click to expand...
Click to collapse
Not sure what should i do

What rom did you flash?

Seroiusly mate. IMHO if you don`t have the qualcomm hex images (or whatever they are) or a means of JTAGing your phone, then only option is to send it to someone in the US who can RMA it. For the cost of postage and maybe a beer for the kind person, they could do it for you.
Assuming you ordered it from your Google account when you was in the US...
1) Find someone trustworthy in US
2) Ask if you can send your Nexus 4 to them
3) They RMA it using your account details
4) They send the new device to you in Europe when google drop it off.
Everyones happy.

sandy-achar said:
What rom did you flash?
Click to expand...
Click to collapse
An AOSP rom for Note
N10AP said:
Seroiusly mate. IMHO if you don`t have the qualcomm hex images (or whatever they are) or a means of JTAGing your phone, then only option is to send it to someone in the US who can RMA it. For the cost of postage and maybe a beer for the kind person, they could do it for you.
Assuming you ordered it from your Google account when you was in the US...
1) Find someone trustworthy in US
2) Ask if you can send your Nexus 4 to them
3) They RMA it using your account details
4) They send the new device to you in Europe when google drop it off.
Everyones happy.
Click to expand...
Click to collapse
Yeah, but shipping to US takes weeks, RMA takes weeks too
Might ask in Italy before

Razer(x) said:
An AOSP rom for Note
Yeah, but shipping to US takes weeks, RMA takes weeks too
Might ask in Italy before
Click to expand...
Click to collapse
as i seem to recall, even an unlocked bootloader wont give u access to boatloader partition and other important partitions..
which makes it still recoverable..
if u ask me, get a different pc with windows vista/7 *not windows 8*, download the nexus drivers from xda and install and then try flashing via fastboot..
and if i seem to recall, the installation scripts in the rom.zip dont format partitions numbers but use tags such as system or data which is predefined so you cant flash system in bootloader by mistake..
ofcourse, i can be wrong

Can't go in fastboot mode, that's the problem

I think the only option is to send it to a JTAG service, if sending to google aint possible. I remember reading it was around 60 USD to revive a nexus 4.

maybe its the charge?
leave it for charging for 30 min-ish
then try fastboot
or try holding power for 20 second-ish to make sure the phone's restarted
as in, maybe its semi-booted

Charging doesn't work, will need a JTAG service or ask LG support
Just noticed this on W8

Razer(x) said:
An AOSP rom for Note
Yeah, but shipping to US takes weeks, RMA takes weeks too
Might ask in Italy before
Click to expand...
Click to collapse
I know it may take a while, but it`s a means to an end. A bricked Nexus 4 is no good to anyone, unless you want to sell it for a pittance for parts...
Personally I wouldn`t care if it took weeks. You would be getting a brand new phone eventually.

http://mobiletechvideos.mybigcommerce.com/lg-nexus-4-jtag-brick-repair/
DOOOO ITTTTTTTTT !!!!
On a serious note, i bricked my nexus somehow a while back and these guys were able to fix my phone , they are very trustworthy.
BTW they do have international shipping too
EDIT: just checked , its 105 dollars in total for a repair, you have a couple choices: you can sell your phone for pieces (there is high demand for screens since everyone is cracking theirs, and as you know it doesnt work after being cracked), you can find someone local to repair, and your last choice is to just take the bullet and pay 105 dollars (+ shipping from your area to them) to send and repair your phone.

I'm sure there's another way to fix it bro.. It can't be that hard. Just search around

SneakyGuyDavid said:
there is high demand for screens since everyone is cracking theirs, and as you know it doesnt work after being cracked
Click to expand...
Click to collapse
Yeah, don't remind me.... (been there, done that)
But on a related note, sounds like a JTAG is definitely in order. If you're comfortable learning how to use a JTAG yourself, I believe they're about $150-200. You can fix your phone, and keep the JTAG to start fixing other phones in your spare time. After a few repairs, it would pay for itself! I've often considered going this route. Something I've thought of doing is buying bricked phones for cheap, fix them with a JTAG, and resell them for profit. Could be a fun little business and you'd learn a lot about several different devices. Look up the RIFF Box or Medusa Box - definitely do some research first, if you decide to go through with this. Just a suggestion at the very least...

Note 10+ stuck at watchdog reset

Hi all. I am baffled as to what happened to my phone. It has no mods and is running stock android 11. It was absolutely fine, not having any issues at all, and I realized I hadn't rebooted it in a few weeks. So, I did a plain old restart.
And it died.
It won't do anything no matter how long I hold the power button down. The battery is fully charged.
Tried to get to the recovery screen by holding down volume up and power, which did nothing. Then I tried vol down and power and got a screen I've not seen before: SS RDX Watchdog Reset.
And here I am stuck. I plugged in a usb cable to my laptop and now there's a device connected on my laptop called msm_upload which I can only see from the windows Bluetooth and other devices panel.
I have no idea what to do from here and I'm desperate.
Any help would be greatly appreciated.

did you see this
https://www.reddit.com/r/galaxynote10/comments/k6c4l5

raul6 said:
did you see this
https://www.reddit.com/r/galaxynote10/comments/k6c4l5
Click to expand...
Click to collapse
Yes I saw that. If you read the thread, the solution was to "play around with the buttons and it will eventually work." LOL.

mellie815 said:
Yes I saw that. If you read the thread, the solution was to "play around with the buttons and it will eventually work." LOL.
Click to expand...
Click to collapse
yes. i thought if it is software issue than it might be timing issues with pressing correct keys combo. possibly wishful thinking. i assume you've seen one other thread on xda with similar issue with no direct resolution. Still try smart switch

raul6 said:
yes. i thought if it is software issue than it might be timing issues with pressing correct keys combo. possibly wishful thinking. i assume you've seen one other thread on xda with similar issue with no direct resolution. Still try smart switch
Click to expand...
Click to collapse
I've never used smart switch before. If my pc doesn't see the phone, how would that work? My phone doesn't show up in my laptop except as a Bluetooth device called msm_upload that I can't figure out how to interact with? I guess I'll need to install smart switch on the laptop and hopefully it will see the device?

mellie815 said:
I've never used smart switch before. If my pc doesn't see the phone, how would that work? My phone doesn't show up in my laptop except as a Bluetooth device called msm_upload that I can't figure out how to interact with? I guess I'll need to install smart switch on the laptop and hopefully it will see the device?
Click to expand...
Click to collapse
That's true and who knows it might work. essentially trying anything to see if it will somehow make a difference. fingers crossed

Watchdog
Very strange.
Sort of sounds like it's bricked.
Play with new firmware/software, win new prizes. I could go on...
You need to navigate to the boot menu somehow. Keep playing with the buttons; sequence and ***timing*** is everything.
If you can drain the battery until it auto shutdown that might get it... much latter.
Disconnect the battery and force a hard reboot.
Otherwise it's repair shop time.

blackhawk said:
Watchdog
Very strange.
Sort of sounds like it's bricked.
Play with new firmware/software, win new prizes. I could go on...
You need to navigate to the boot menu somehow. Keep playing with the buttons; sequence and ***timing*** is everything.
If you can drain the battery until it auto shutdown that might get it... much latter.
Disconnect the battery and force a hard reboot.
Otherwise it's repair shop time.
Click to expand...
Click to collapse
I went to a repair shop out of desperation. Had to drive over an hour to get to it as I live in the country, and he basically said it's dead. The fun part is, I called my warranty co and of course, they aren't honoring the warranty because "they don't insure phones that cost over $999" which mine did when I got it. But of course, there was nothing that said they didn't cover my phone, which is why I bought their lease/warranty plan.
So, basically, I have a brick that I owe $591 on yet, and they couldn't care less. At this point, I am willing to try anything at all because I have no other options. I already filed a BBB report against them after spending over an hour on the phone with them to no avail.
Any ideas at all would be very helpful at this point.

Also, I CAN still get to that SS RDX Watchdog Reset screen and it will scan an SD card (because I tried it). The problem is, I cannot for my life find a stock Note 10+ ROM anywhere that I can actually download. Wondering if I should just try to throw a custom ROM on it instead? It's obviously not going anywhere otherwise.

mellie815 said:
Also, I CAN still get to that SS RDX Watchdog Reset screen and it will scan an SD card (because I tried it). The problem is, I cannot for my life find a stock Note 10+ ROM anywhere that I can actually download. Wondering if I should just try to throw a custom ROM on it instead? It's obviously not going anywhere otherwise.
Click to expand...
Click to collapse
There's a stock rom for it, obviously.
If you can degrade to 10, do so.
The boot loader version will dictate if you can or can't.
I'm not experienced enough to advise you on this but that's what might be needed.
Again play with the button sequence/timing and try to get into the boot menu.
Just a slight difference in timing or the wrong sequence and it won't go to the boot menu.
It's not likely but possible the buttons were remapped.
Try taking out the Sim and SD card.
My guess is you can get it to go to the boot menu but until today I never heard of this happening.
A apk timed out because of not rebooting for so long? Don't do that again... at least reboot every couple days.
Malware is another possibility.
Last resort talk/send to Samsung.
Play with it... Androids wuv attention.

I'm having a RIDICULOUS time trying to find a clean copy of stock ROM for my Note. Every single one I've found either ends in a dead link or I download it and it ends up being corrupt. This is no small feat as I live in the middle of nowhere and the only ISP is Hughesnet, which is neither fast, nor unlimited. It literally took me 4 hours to download a 5gb alleged stock ROM only to have it be corrupt.
Isn't there anywhere to get a clean copy of stock??? I see a lot of mods here in XDA, but as far as regular stock SM-N975UI, either I'm totally missing something or there isn't one here.
Can someone please help me find one that is clean? SamMobile's download is limited to 15kbps for non paying members and their copy has been downloading literally since yesterday and is only at 900mb. Living in the country has its perks, but high speed internet isn't one of them. Nothing worse than checking on a download that was running all night to see it say it still has 2 days to go.

mellie815 said:
I'm having a RIDICULOUS time trying to find a clean copy of stock ROM for my Note. Every single one I've found either ends in a dead link or I download it and it ends up being corrupt. This is no small feat as I live in the middle of nowhere and the only ISP is Hughesnet, which is neither fast, nor unlimited. It literally took me 4 hours to download a 5gb alleged stock ROM only to have it be corrupt.
Isn't there anywhere to get a clean copy of stock??? I see a lot of mods here in XDA, but as far as regular stock SM-N975UI, either I'm totally missing something or there isn't one here.
Can someone please help me find one that is clean? SamMobile's download is limited to 15kbps for non paying members and their copy has been downloading literally since yesterday and is only at 900mb. Living in the country has its perks, but high speed internet isn't one of them. Nothing worse than checking on a download that was running all night to see it say it still has 2 days to go.
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You'll need a much faster connection; that slow, that much data, the download has a great chance of being corrupted.
Maybe have a 3rd party download it and send it to you by mail etc. Samsung could... if you could harang them into doing so.

blackhawk said:
You'll need a much faster connection; that slow, that much data, the download has a great chance of being corrupted.
Maybe have a 3rd party download it and send it to you by mail etc. Samsung could... if you could harang them into doing so.
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According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.

mellie815 said:
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.
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Talk, write to Samsung and lean on them.
You'll probably end up sending it in. Take detailed pictures of the phone before boxing it and as boxing it. Double box it and pack/seal it well. Insure the package!
Fight with Samsung if they try to charge you more than $50. Expect trouble... Samsung's tech support is one of the worst on this planet.

Finding stock ROM should not be that difficult, by browsing through the forum, Guides, News & Discussions:
Links to US-firmwares: https://forum.xda-developers.com/t/n975u-and-n975u1-firmware-links-here.3957648/
Following thread describes how to download FW using Frija and flashing using Odin: https://forum.xda-developers.com/t/...-25-feb-21-galaxy-note10-sm-n975f-ds.3957812/

There's a YouTube video...,
https://www.youtube.com/watch%3Fv%3DQe94cBd_fSc&ved=2ahU
He shows you how to fix it. Has FB page "How to Solution"
Check it out

mellie815 said:
According to the authorized service center I visited yesterday, they don't even have access from Samsung. They are directed to send the phone directly to Samsung, which just floors me. I asked the tech if he could at least flash stock and see if we could get it to load, since I definitely can get to the SD card from Watchdog and it will read it. His reply was nope. I called 2 other repair shops since I was in the city already and got the same story.
Back in the day, rooting Android 4 was easier than this! Do you know of any reputable sites for stock roms? SamMobile is definitely out. And many I've gone to will list my stock, but when you follow the links, the file is no longer available. This feels like a bad X files episode at this point. LOL.
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Did you ever get this fixed?

I have similar problem. N975u1 stuck in SS Rdx unknown mode. No way to gt to recovery or bootloader

mellie815 said:
I went to a repair shop out of desperation. Had to drive over an hour to get to it as I live in the country, and he basically said it's dead. The fun part is, I called my warranty co and of course, they aren't honoring the warranty because "they don't insure phones that cost over $999" which mine did when I got it. But of course, there was nothing that said they didn't cover my phone, which is why I bought their lease/warranty plan.
So, basically, I have a brick that I owe $591 on yet, and they couldn't care less. At this point, I am willing to try anything at all because I have no other options. I already filed a BBB report against them after spending over an hour on the phone with them to no avail.
Any ideas at all would be very helpful at this point.
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File a complaint with your state attorney general's office.
Against the warranty company and especially the carrier.
Lean on the carrier, verbal breach of contract because the warranty company refused to repair it.
I'd stiff the carrier out of principle. It's likely they wouldn't bother to take it to small claims court.
Before you do that though lean on them like a cheap suit, call, call, call. Talk to their retainment group. Don't give them a moments peace. One time I called Verizon close to 30 times in a week before they finally issues a full credit over a Direct TV breach of contract. If I was you I be seeing red...