M9 OTA update to nougat fails at 92% (NL) - One (M9) Q&A, Help & Troubleshooting

hi
i have issues updating my m9 (unbranded) to 4.28.401.3 (1.3GB)
after downloading the image all goes fine til 92% , then phone reboots and shows red triangle with ! inside
HTC replied after few weeks to my ticket to try clear data from APPS > config. updater and updater and try again
after this update fails now at 91%
luckily phone reboots to 6.0 after few minutes
i replied to HTC but it is becoming annoying since every time i unlock the phone popup appears to download new update
anyone ideas ???
Thanks

ictnet7 said:
hi
i have issues updating my m9 (unbranded) to 4.28.401.3 (1.3GB)
after downloading the image all goes fine til 92% , then phone reboots and shows red triangle with ! inside
HTC replied after few weeks to my ticket to try clear data from APPS > config. updater and updater and try again
after this update fails now at 91%
luckily phone reboots to 6.0 after few minutes
i replied to HTC but it is becoming annoying since every time i unlock the phone popup appears to download new update
anyone ideas ???
Thanks
Click to expand...
Click to collapse
Try a RUU. There is one for 4.28.401.3 in Flippy 's Readme thread.
Be aware, it will wipe all info in your phone so backup info first.
All needed instructions are in that thread.
Good luck

Related

[Q] Unable to Update to Official HTC issued ~24th Dec

Hi,
Got a notification on my Desire HD (unlocked/unbranded) stating a new update is available. I Downloaded the ~44 MB update, clicked ok to update,
This is what happens:
System Shutdown
Sestarts
HTC green logo comes on..
Android icon with box and arrow appears.. the progress indicator goes upto about 25%,
then : the box changes to a triangle with an exclamation mark...
and then nothing happens..at one attempt for upto 3 hours..
I have to pull the battery out...restart..
I've tried this many times to no joy.
Had Visionary with perm root installed, unistalled it, factory reset the phone, went into recovery mode and deleted dalvik cache... still no joy.
I did, moons ago, used Titanium backup to remove (not freeze) some apps I knew I'd never use... could that be causing the problem?.
Is it possible to revert to a stock rom from HTC... how?..
If not, is there a way to install this upgrade?. I'm not too fussed about Rooting... can wait till someone figures it out for this upgrade..
Thanks.
Riz
Seems like the PermRoot breaks the update.
There are countless other threads saying basically the same.
Installed Visionary+, Rooted, Removed HTC apps, OTA Update doesn't work.
Click to expand...
Click to collapse
You could try installing via bootloader, but your DHD would return to factory settings.
Download This ROM. Rename it to PD98IMG.zip and place on your SD Card.
Turn off your DHD (Disable FastBoot) and power on holding VOL DOWN.
Your DHD will then apply the update itself. With the new update you will not be able to root, HTC have fixed the exploit Visionary+ used. A new method to root will have to be found.
Thanks Andy.
I downloaded the stock firmware from : xdafil_es/DesireHD/RUU/RUU_Ace_HTC_WWE_1.32.405.6_Radio_12.28b.60.140e_26.03.02.26_M_release_155891_signed.exe
replace _ after xdafil with a .
Connected the phone to my laptop, dbl clicked on the exe, it flashed the phone back to this stockk firmware...
Phone re-booted re-virginized. the OTA worked then.
Ofcourse, Visionary, Titanium don't work anymore, but, guess its a matter of time!!!
Thank you
thank you for the help, worked here
thanks for the solution!

[Q] Can't modify ROM or reset device

Hi!
I have a DHD with the FroYo Stock ROM. The device crashes quite often for a few weeks now, and I decided to upgrade the ROM using the regular HTC Software update in-device function as the device already reminded me of it for some time now.
It downloads the new rom without any problems, asks me to install it, reboots - and stucks at the "HTC" Logo (not already showing the "quite brilliant", just "HTC"). I tried this several times - no changes at all.
I tried to do a factory reset then, first using the "rest" menu in the system settings, then using the bootloader (should be the bootloader, the thing that opens when starting the device while pressing the vol-down button). The same behaviour here - the device reboots and stucks at the HTC Logo. I need to remove the battery - and nothing has changed. Therefore it isn't even possible to reset it any more but in general it's still usable (sending txt messages, calling, using apps).
At last I tried to do a manual ROM Update, and therefore installed Visionary. Unfortunately it crashes when trying to click on "temp root".
Do you have any idea what the problem might be and what I can do (except of sending it back to HTC, it's my only phone).
Thank you in advance!
How did you try to update it? With OTA update? If that's the case then try to update with the appropriate RUU instead.
How do I do that? I updated using the update procedure of the phone itself (Software Info -> Check for Updates).
Search is your friend Here's a link (md5: 74B9CE337AFC58EEB83966A4D9D79990) to the WWE (the generic one) Gingerbread RUU. Download it to your computer, start the HTC Sync application on your computer, connect your phone with the USB cable in HTC Sync mode and run the exe-file you just downloaded.
If your phone is branded or from a region that uses a specific rom you need to download the corresponding RUU for it.
doesn't work either.. might there be a general problem with maybe the boot loader? any other way of resetting the device?
How did it fail?
Sent from my HTC Desire HD using XDA App
Follow this guide to manually root.
http://wiki.cyanogenmod.com/index.p...Full_Root_Guide#Gaining_Temporary_Root_Access
Hawks556 said:
How did it fail?
Sent from my HTC Desire HD using XDA App
Click to expand...
Click to collapse
The RUU exe runs problemless, the progress is shown on the device and I get an confirmation message that the rom has been updated successfully.
The device restarts again and I see the "HTC" logo where it stucks again. After removing the battery and restarting everything is just as before - the updated didn't complete.
Any ideas what the problem might be?
If your bootloader is still stock and all official updates fail, its possible that you have a defect device. The froyo crashes are also an indicator. Do you have warranty for it?
yes, but it's my only device and the delay of sending it to HTC and getting it back after some time would therefore be very annoying...
Is there anything else that I might try?

[Q] Stuck in loop while upgrading OTA Lollipop

Got the OTA Lollipop update today via the Software Centre in the phone. Downloaded and proceeded to install the update V20e-DEC-03-2014 and everything was going fine until I got to Updating Software (2/2) at 90% when the thing just stays there, then this jumbled text appears (attached image) and then it'll reboot back to this screen. And it just keeps doing so every few minutes.
Now I'm stuck in this cycle, and I can't seem to get out of it. Please help!
derrickflc said:
Got the OTA Lollipop update today via the Software Centre in the phone. Downloaded and proceeded to install the update V20e-DEC-03-2014 and everything was going fine until I got to Updating Software (2/2) at 90% when the thing just stays there, then this jumbled text appears (attached image) and then it'll reboot back to this screen. And it just keeps doing so every few minutes.
Now I'm stuck in this cycle, and I can't seem to get out of it. Please help!
Click to expand...
Click to collapse
Okay first off, were you rooted or Bump'd? That shouldn't have caused what appears to be the start of some sort of kernel panic, but it may be an underlying issue. It may also have just been a bad download that flashed incorrectly. Either way, try returning to stock and taking the OTA straight from the stock rom if you dont care about rooting or running custom roms. Otherwise, immediately root and Bump your phone after returning to stock and never ever take an OTA update as it could seriously screw you up. With all that said, here is the link to return your G3 to stock, just be sure to choose your exact model number correctly.
http://forum.xda-developers.com/showthread.php?t=2799647
If you don't know what your model number is, take off your battery cover, remove the battery, check the model from the info sticker and verify that it matches the numbers posted around the inside edge of the phone (D850, vs985, ls990, D855, F400k, something like that).

HTC M9 Reboot issue

Hello friends,
My HTC M9 is acting weird.It reboots endlessly whenever I connect to any Wi-Fi.There is no problem when
Wi-Fi is off.
Recently this problem has stretched to the mobile data connection also.Therefore now I can't use Wi-Fi and data so that the phone won't start rebooting.
Please help.
Is the phone rooted etc, we need more info. Do you remember when it started doing it?.
If the phone is running a stock rom and firmware you can try factory test mode by calling *#*#3424#*#*.
Beamed in by telepathy.
shivadow said:
Is the phone rooted etc, we need more info. Do you remember when it started doing it?.
If the phone is running a stock rom and firmware you can try factory test mode by calling *#*#3424#*#*.
Beamed in by telepathy.
Click to expand...
Click to collapse
The phone is not rooted.Running stock Android 6.0
The problem started when I rebooted the device because the playstore updates where failing.
On that reboot,the phone was stuck on HTC One splash screen.So I pressed power,vol up & down to restart.Then it booted up.
When my Wi-Fi connection came up the phone started rebooting which is where the problem started.I tried a factory reset and it doubled the problem affecting data connection also.
Most times when I factory reset or reboot it will be stuck at HTC One splash screen and I will have to restart again.
The device model is OPJA100
[email protected] said:
The phone is not rooted.Running stock Android 6.0
The problem started when I rebooted the device because the playstore updates where failing.
On that reboot,the phone was stuck on HTC One splash screen.So I pressed power,vol up & down to restart.Then it booted up.
When my Wi-Fi connection came up the phone started rebooting which is where the problem started.I tried a factory reset and it doubled the problem affecting data connection also.
Most times when I factory reset or reboot it will be stuck at HTC One splash screen and I will have to restart again.
The device model is OPJA100
Click to expand...
Click to collapse
Try use ruu.
leos0000 said:
Try use ruu.
Click to expand...
Click to collapse
I have downloaded ruu file for unlocked/developer version from htc website.
Will try to install today and will give an update.
[email protected] said:
I have downloaded ruu file for unlocked/developer version from htc website.
Will try to install today and will give an update.
Click to expand...
Click to collapse
Tried to install ruu.The Update utility proceeded until final step where it tells "It may take 10 mins to update your device".
The small window came up and phone rebooted to bootloader...deleted user data...and then a window came up saying update failed.The phone rebooted and now freezes at HTC One splash screen(Tried another reset but nothing).
What maybe the problem..is it because i'm having wrong ruu?
I am from India and here we don't use carrier devices.(The phones are not locked to any carrier.)
Note : I did not install HTC Sync Manager.Just enabled usb debugging in device settings.
what does it say in the update fail pop up? any error #?
side_flip15 said:
what does it say in the update fail pop up? any error #?
Click to expand...
Click to collapse
The error code is 132 signarure error.
Update : I left the phone which was freezed showing HTC One splash screen and it turned off after the battery run out.
Now I plugged it in and powered on and the phone completed the boot and came to homescreen.
The problem is still there though.
So tried unlocking the bootloader and installing a custom rom and voila...the problem is now solved.
So I guess it was a software issue after all.
Didn't get as many replies as I expected but thanks everyone.

htc one m9 stuck on 25% after update

Hello there,
first of all - my english is not my native language so i apologize in advance for any mistake i will make.
Today my completely stock htc one m9 (international) got an update and ive downloaded it
The phone rebooted himself and stuck at 25% with ! in a red triangle.After couple of minutes the phone rebooted again and it was like nothing happened.Ive tried again and the same red triangle appeared.
What can i do in this situation.Hard reset after the update to nougat a month ago (no problems back then).
Software version 4.14.401.7
c.f. Q15 in the FAQ section of the ReadMe thread
I'm sorry then...
But what does that "If you never modified your phone and didn't buy it second-hand then this problem might be a precursor of the NAND death (c.f. the black download mode error screen in Q8)" mean ?
Is it better not to touch anything (updating) and carry on ?
There are several reports of devices whose memory (NAND) died during the last couple of month. And if you didn't manually modify your system partition then the problem you're currently facing might be a precursor of that memory death.

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