HTC M9 Reboot issue - One (M9) Q&A, Help & Troubleshooting

Hello friends,
My HTC M9 is acting weird.It reboots endlessly whenever I connect to any Wi-Fi.There is no problem when
Wi-Fi is off.
Recently this problem has stretched to the mobile data connection also.Therefore now I can't use Wi-Fi and data so that the phone won't start rebooting.
Please help.

Is the phone rooted etc, we need more info. Do you remember when it started doing it?.
If the phone is running a stock rom and firmware you can try factory test mode by calling *#*#3424#*#*.
Beamed in by telepathy.

shivadow said:
Is the phone rooted etc, we need more info. Do you remember when it started doing it?.
If the phone is running a stock rom and firmware you can try factory test mode by calling *#*#3424#*#*.
Beamed in by telepathy.
Click to expand...
Click to collapse
The phone is not rooted.Running stock Android 6.0
The problem started when I rebooted the device because the playstore updates where failing.
On that reboot,the phone was stuck on HTC One splash screen.So I pressed power,vol up & down to restart.Then it booted up.
When my Wi-Fi connection came up the phone started rebooting which is where the problem started.I tried a factory reset and it doubled the problem affecting data connection also.
Most times when I factory reset or reboot it will be stuck at HTC One splash screen and I will have to restart again.
The device model is OPJA100

[email protected] said:
The phone is not rooted.Running stock Android 6.0
The problem started when I rebooted the device because the playstore updates where failing.
On that reboot,the phone was stuck on HTC One splash screen.So I pressed power,vol up & down to restart.Then it booted up.
When my Wi-Fi connection came up the phone started rebooting which is where the problem started.I tried a factory reset and it doubled the problem affecting data connection also.
Most times when I factory reset or reboot it will be stuck at HTC One splash screen and I will have to restart again.
The device model is OPJA100
Click to expand...
Click to collapse
Try use ruu.

leos0000 said:
Try use ruu.
Click to expand...
Click to collapse
I have downloaded ruu file for unlocked/developer version from htc website.
Will try to install today and will give an update.

[email protected] said:
I have downloaded ruu file for unlocked/developer version from htc website.
Will try to install today and will give an update.
Click to expand...
Click to collapse
Tried to install ruu.The Update utility proceeded until final step where it tells "It may take 10 mins to update your device".
The small window came up and phone rebooted to bootloader...deleted user data...and then a window came up saying update failed.The phone rebooted and now freezes at HTC One splash screen(Tried another reset but nothing).
What maybe the problem..is it because i'm having wrong ruu?
I am from India and here we don't use carrier devices.(The phones are not locked to any carrier.)
Note : I did not install HTC Sync Manager.Just enabled usb debugging in device settings.

what does it say in the update fail pop up? any error #?

side_flip15 said:
what does it say in the update fail pop up? any error #?
Click to expand...
Click to collapse
The error code is 132 signarure error.
Update : I left the phone which was freezed showing HTC One splash screen and it turned off after the battery run out.
Now I plugged it in and powered on and the phone completed the boot and came to homescreen.
The problem is still there though.

So tried unlocking the bootloader and installing a custom rom and voila...the problem is now solved.
So I guess it was a software issue after all.
Didn't get as many replies as I expected but thanks everyone.

Related

RUU bricked my phone... I think?

Hi all,
I was trying to unroot my phone so I can send it back to Sprint as I'm doing an exchange and I think RUU messed up my phone.
I opened RUU_Supersonic_1.32.651.1_Radio_1.39.00.04.26_release_171253.exe to unroot my phone... my phone restarted and got the HTC loading screen. The ruu application on the computer then stopped then said something like "please get the correct ROM update utility & try again".
I tried rebooting the phone but it is stuck in a reboot loop at the HTC evo splash screen.
I can access recovery via bootloader. I have tried wiping and reloading the rom that I had on there (damagecontrol 3.2.3) but it still keeps on rebooting on the HTC evo splash screen.
Again, I do have fastboot and recovery access.
Any ideas?
[problem solved]
Papichulo06 said:
Hi all,
I was trying to unroot my phone so I can send it back to Sprint as I'm doing an exchange and I think RUU messed up my phone.
I opened RUU_Supersonic_1.32.651.1_Radio_1.39.00.04.26_release_171253.exe to unroot my phone... my phone restarted and got the HTC loading screen. The ruu application on the computer then stopped then said something like "please get the correct ROM update utility & try again".
I tried rebooting the phone but it is stuck in a reboot loop at the HTC evo splash screen.
I can access recovery via bootloader. I have tried wiping and reloading the rom that I had on there (damagecontrol 3.2.3) but it still keeps on rebooting on the HTC evo splash screen.
Again, I do have fastboot and recovery access.
Any ideas?
Click to expand...
Click to collapse
yea... try flashing a stock rom with root. that should fix your issue
Papichulo06 said:
yea... try flashing a stock rom with root. that should fix your issue
Click to expand...
Click to collapse
Good to see that you solved your problem. Anyways, with access to bootloader, your phone is almost never bricked.
I had the exact same issue... the only thing that worked for me was to restore a nand backup of a pre OTA rom... in my case a fresh 0.3 backup.
if you have the drivers installed and it errors out you just gotta re try the ruu.exe file while its on the htc screen
happened to me, and worked the second try perfectly.
jerryparid said:
Good to see that you solved your problem. Anyways, with access to bootloader, your phone is almost never bricked.
Click to expand...
Click to collapse
Yea, I figured as much but I didn't understand why I wasn't able to boot up the new/different rom. Oh well, I hope you all find this thread if ya'll have this problem

[Q] Can't modify ROM or reset device

Hi!
I have a DHD with the FroYo Stock ROM. The device crashes quite often for a few weeks now, and I decided to upgrade the ROM using the regular HTC Software update in-device function as the device already reminded me of it for some time now.
It downloads the new rom without any problems, asks me to install it, reboots - and stucks at the "HTC" Logo (not already showing the "quite brilliant", just "HTC"). I tried this several times - no changes at all.
I tried to do a factory reset then, first using the "rest" menu in the system settings, then using the bootloader (should be the bootloader, the thing that opens when starting the device while pressing the vol-down button). The same behaviour here - the device reboots and stucks at the HTC Logo. I need to remove the battery - and nothing has changed. Therefore it isn't even possible to reset it any more but in general it's still usable (sending txt messages, calling, using apps).
At last I tried to do a manual ROM Update, and therefore installed Visionary. Unfortunately it crashes when trying to click on "temp root".
Do you have any idea what the problem might be and what I can do (except of sending it back to HTC, it's my only phone).
Thank you in advance!
How did you try to update it? With OTA update? If that's the case then try to update with the appropriate RUU instead.
How do I do that? I updated using the update procedure of the phone itself (Software Info -> Check for Updates).
Search is your friend Here's a link (md5: 74B9CE337AFC58EEB83966A4D9D79990) to the WWE (the generic one) Gingerbread RUU. Download it to your computer, start the HTC Sync application on your computer, connect your phone with the USB cable in HTC Sync mode and run the exe-file you just downloaded.
If your phone is branded or from a region that uses a specific rom you need to download the corresponding RUU for it.
doesn't work either.. might there be a general problem with maybe the boot loader? any other way of resetting the device?
How did it fail?
Sent from my HTC Desire HD using XDA App
Follow this guide to manually root.
http://wiki.cyanogenmod.com/index.p...Full_Root_Guide#Gaining_Temporary_Root_Access
Hawks556 said:
How did it fail?
Sent from my HTC Desire HD using XDA App
Click to expand...
Click to collapse
The RUU exe runs problemless, the progress is shown on the device and I get an confirmation message that the rom has been updated successfully.
The device restarts again and I see the "HTC" logo where it stucks again. After removing the battery and restarting everything is just as before - the updated didn't complete.
Any ideas what the problem might be?
If your bootloader is still stock and all official updates fail, its possible that you have a defect device. The froyo crashes are also an indicator. Do you have warranty for it?
yes, but it's my only device and the delay of sending it to HTC and getting it back after some time would therefore be very annoying...
Is there anything else that I might try?

Phone boots into firmware update

I recently updated my lg G3 ( Google patch update named Aug-18-2015 etc) and it started to malfunction with resets, crashing and eventually got it stuck in boot loop. Then it booted into a green screen that said "demigod crash handler/tz crash" thrice. Instead of a hard reset I decided to using the lg mobile support tool to fix it. During the upgrade recovery my phone went into download mode/firmware update. I could see the progress bar moving and then get stuck and my mobile would switch off. Took out the battery, disconnected and reconnected the phone and tried the process all over again but in vain. I repeated this at least 8 times and eventually gave up. Now my phone is basically useless and only boots into firmware update. Hard reset doesn't work either. Can somebody please help me fix this?
Android version : 5.0
Kernel: 3.4.0
Firmware : v20t-ame-xx
Did you try to unbrick/unroot (there so much video about it) it should fix it
jonnyszt said:
Did you try to unbrick/unroot (there so much video about it) it should fix it
Click to expand...
Click to collapse
I have tried everything available online but nothing works. Im so frustrated atm. :/
Could you enter recovery. Connect your phone into your computer in firewall update and after go on adb and fastboot commends and type adb reboot-recovery

Everytime I flash a stock firmware in Odin,it gets stuck on system update screen.

I have a Verizon Note 4, and I tried to flash 2 different 6.0.1 firmwares, and they flash through Odin fine and get a 'pass', but when the phone reboots it goes into recovery and goes to 'installing system update....' and gets stuck on that. I've done it 3 times and it still goes to that after it flashes the firmware. I have no idea why. I appreciate any help.
factory reset.
android-incredible said:
factory reset.
Click to expand...
Click to collapse
Unfortunately when I booted into recovery it went to the same installing update screen. I attempted to flash stock firmware again last night, and for some reason it failed. I then plugged my charger in with the phone off and a screen popped up saying something about software update failed and to use Verizon's repair assistant or something. I tried to flash stock firmware again in Odin 2 more times and now it fails for some reason, and I downloaded the verizon software repair assistant and it doesn't recognize the phone, and does mention something about Google having guidelines for phones above 6.0 to have something enables in the phone settings in order to connect, but I can't boot the phone. At this point I think this phone is a paper weight.
USB debugging.
android-incredible said:
USB debugging.
Click to expand...
Click to collapse
How? I can't boot into the OS... Is that possible to turn on when the phone won't boot into the OS or into recovery?

Boot Looping Help Please

I purchased a 5x for my wife so she can get on Project Fi. They said it was stuck boot looping, thinking I could solve the problem.
Here are the basics.
-Yes, I can get into boot loader (the menu of start, recovery, etc), but I can't get into TWRP. Tried flashing TWRP a few times and nothing. SkipSoft recognizes that its installed though.
-After bootlooping for awhile, it will load normally and work fine. However it wants to update to the newest version of android. I run the ota and back to bootlooping. It will show the android dude and say "error". Will eventually start bootlooping and then boot normally.
-I have flashed different stock versions. I tried the newest, the second to newest and the last M available. All will flash but continue the bootlooping.
Bootlooping can be anywhere from 1 minute to 10+.
The device will also first display something like, "Your device software can't be checked for corruptions. Please lock the bootloader"
But it'll show up whether the bootloader is locked or not.
The phone will freeze at some point. Whether right away or after 5 minutes. It freezes and then restarts and goes through the bootloop again.
So what else can/should I do? I've never dealt with Kernels but wondering if the last owner did something to them. Is there a way to flash stock kernels just incase or is this done when I flash a Google Factory Stock Image?
Would flashing a non-stock rom be a good idea?
Thanks
So I tried sideloading. I was able to get into the stock recovery. I tried wiping cache and data, then tried installing the newest stock rom.
Everything seemed to work. Then I had to restart. A message popped up after the same "Your device software can't be checked for corruptions. Please lock the bootloader". It had the title in blue stating "Encryption unsuccessful".
Then said, "Encryption was interrupted and can't complete. As a result, the data on your phone is no longer accessible. To resume using your phone you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google Account."
Then there is a single button that says, "Reset Phone".
Problem still persists.
Help please...
Why did you bought a bootlooped phone?
Sin Stalker said:
I purchased a 5x for my wife so she can get on Project Fi. They said it was stuck boot looping, thinking I could solve the problem.
Here are the basics.
-Yes, I can get into boot loader (the menu of start, recovery, etc), but I can't get into TWRP. Tried flashing TWRP a few times and nothing. SkipSoft recognizes that its installed though.
-After bootlooping for awhile, it will load normally and work fine. However it wants to update to the newest version of android. I run the ota and back to bootlooping. It will show the android dude and say "error". Will eventually start bootlooping and then boot normally.
-I have flashed different stock versions. I tried the newest, the second to newest and the last M available. All will flash but continue the bootlooping.
Bootlooping can be anywhere from 1 minute to 10+.
The device will also first display something like, "Your device software can't be checked for corruptions. Please lock the bootloader"
But it'll show up whether the bootloader is locked or not.
The phone will freeze at some point. Whether right away or after 5 minutes. It freezes and then restarts and goes through the bootloop again.
So what else can/should I do? I've never dealt with Kernels but wondering if the last owner did something to them. Is there a way to flash stock kernels just incase or is this done when I flash a Google Factory Stock Image?
Would flashing a non-stock rom be a good idea?
Thanks
Click to expand...
Click to collapse
When my Nexus 5x got into bootloop, I sent it to LG and they had to change the whole circuit. So yeah.
When you flash Google Factory Image, it flash the stock kernel.
If you have warranty, then send it to Google/LG. If you haven't got, then you're in problem. New motherboard needed, but it's expensive.
See the following thread for more info.
https://forum.xda-developers.com/nexus-5x/help/5x-bootloop-cause-fix-t3476794/
khalifakk said:
Why did you bought a bootlooped phone?
Click to expand...
Click to collapse
Cause its cheaper.
Sin Stalker said:
Cause its cheaper.
Click to expand...
Click to collapse
Then face the consequences...
khalifakk said:
Then face the consequences...
Click to expand...
Click to collapse
What consequences?
Hardware bootloop can't be fix by software.
Duckscreen said:
Hardware bootloop can't be fix by software.
Click to expand...
Click to collapse
Exactly. Everyone has either been able to get a replacement under warranty or was pretty much screwed if it was out of warranty.
Sent from my Nexus 5X using Tapatalk
Sin Stalker said:
What consequences?
Click to expand...
Click to collapse
A bootlooped phone for ever....
I recommend you will install kernel adiutor app after try rooting
I recommend you will install kernel adiutor app after try rooting
Almost I got no bootloop even no random reboot nexus 5x's state

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