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Just started to play some music the other day and noticed that my speakers are blown, has anybody had this issue?? Will Verizon/HTC warranty the phone for just blown speakers.
gist901 said:
Just started to play some music the other day and noticed that my speakers are blown, has anybody had this issue?? Will Verizon/HTC warranty the phone for just blown speakers.
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if you purchased the device from Verizon you can def get a refurb warranty replacement, I highly recommended dealing with customer service rather than go to the store, (they can give u a new phone anyway unless within 14 days so it's a wasted trip)
1-800-922-0204, just press 0 until it asks for ur billing password and it'll bring you to a rep.
Will be no issues getting refurb with blown speakers.
If wasn't bought from Verizon then I'd call HTC see if they fix for free. I've never sent to HTC, only gotten refurbs from VZW, so no idea how HTC handles these things.
Best of luck!
andybones said:
if you purchased the device from Verizon you can def get a refurb warranty replacement, I highly recommended dealing with customer service rather than go to the store, (they can give u a new phone anyway unless within 14 days so it's a wasted trip)
1-800-922-0204, just press 0 until it asks for ur billing password and it'll bring you to a rep.
Will be no issues getting refurb with blown speakers.
If wasn't bought from Verizon then I'd call HTC see if they fix for free. I've never sent to HTC, only gotten refurbs from VZW, so no idea how HTC handles these things.
Best of luck!
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Thnx andy for the info, will definately give it a go and see what happens.
By the way, I'm on Bone Stock 1.4.1 and loving every sec of it. Great work!!
thnx
I have had two different Ones blow speakers so far. I work in a metal fab/welding shop and the top speaker collects ferrous dust very quick. But, Verizon has sent me two refurb units with no problems. I ended up cutting a screen protector up to cover the speaker grilles and have had good luck since.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
I've had the speaker issue. I believe that mine was also due to metallic dust exposure. Oddly enough, I haven't had a phone with that problem since the original Droid Incredible days. My Thunderbolt, Rezound, and DNA all seemed immune to any speaker distortion issues.
I bought my ONE through Best Buy, so I went through them instead of Verizon or HTC for a replacement/warranty. What a pain in the butt, they replaced it for free, but the replacement phone was refurbished and the screen is not level with the speaker grills. I am not thrilled with the build quality of the replacement, but at least everything works as it should.
I'm telling you, the screen protector with a few tiny holes poked in it is the trick! It does muffle the sound slightly, but the amount of metal that it keeps out is amazing. Just the amount of dust that finds it's way into my pocket is crazy.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Fix it with a magnet...
I've had this happen on multiple phones from my Inc 1 and up to my HTC One.
I take a magnet I've removed from an old hard drive, and then crank the music while moving the magnet around by the speaker openings. I always pull out some really tiny particles, and have fixed multiple speakers using this method.
Those that have gotten a refurbished device did you relock and return to stock before sending back. I'm having the same issue with my speaker and my headphone jack not working properly. Thanks.
I returned my phone's to the stock ROM, recovery and locked the bootloader but left them s-off when I returned them.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Just picked up my new M8 yesterday. After using it for a day I have noticed a crackling nosie coming from the top speaker, almost as if its blown. Is anyone else having this problem or am I just unlucky?
Mine does it on calls and not music
Sent from my HTC One_M8 using Tapatalk
Don't have a speaker problem but just noticed a defect on the top speaker right below the camera. The covering is coming off slightly and isn't level with the screen. You can tell the glue isn't very strong it pushes back in and then come s right back when you remove your finger. Gonna try to get it replaced from T-Mobile. You have 14days to get a replacement I highly recommend doing it if you're not satisfied.
Sent from my HTC One_M8 using xda app-developers app
No crackling on my speakers. I've heard several people having this issue with the M8 from other carriers. I would definitely take it back and exchange it.
Sent from my HTC One_M8 using Tapatalk
Yea thats what I figured I would do. I found a video on YouTube of a guy claiming a toothbrush could fix it, doesn't work! Now the only problem is finding a store in my area that has them in stock!
I just picked up mine yesterday and it has the same issue.
Sent from my HTC One_M8 using xda app-developers app
I'm glad to know its not just me! My friend has the Dev version and the difference between the two is very noticible. However it isn't terrible if the volume is under half, so until I can get a new one that's how its going to stay
Took mine back to the store. They tried the demo phone and got the same results. So I'm waiting on my replacement. Unfortunately if its the same, I might have to switch to the s5
Sent from my HTC One_M8 using xda app-developers app
The store you took it back to should issue the replacement
Sent from my HTC One_M8 using Tapatalk
They're waiting for another shipment. Both stores in my area sold out.
Sent from my HTC One_M8 using xda app-developers app
otariq said:
Don't have a speaker problem but just noticed a defect on the top speaker right below the camera. The covering is coming off slightly and isn't level with the screen. You can tell the glue isn't very strong it pushes back in and then come s right back when you remove your finger. Gonna try to get it replaced from T-Mobile. You have 14days to get a replacement I highly recommend doing it if you're not satisfied.
Sent from my HTC One_M8 using xda app-developers app
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Same issue here, pretty annoying. Going to take it back later today, but not sure if I'll be able to get an exchange - as others have mentioned, most stores are sold out. Pretty lame of HTC, now I'll have $636 burning a hole in my pocket for the next week or so - 636 that could go towards an S5 or something. :/
---------- Post added at 01:35 AM ---------- Previous post was at 01:33 AM ----------
DEFINITIONOFREAL said:
They're waiting for another shipment. Both stores in my area sold out.
Sent from my HTC One_M8 using xda app-developers app
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I have about a dozen stores in my area, all are sold out. One guy told me they only got like 5 of them in, wtf.
My store finally got some in! Walked in, put it on the desk, the lady said "Speaker Problem?" ran to the back, got me a new one and I was out in 10 min. New device works great!
soccerdude288 said:
My store finally got some in! Walked in, put it on the desk, the lady said "Speaker Problem?" ran to the back, got me a new one and I was out in 10 min. New device works great!
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Would you describe the defect as a constant metallic grating sound in the background of songs and whatnot?
soccerdude288 said:
My store finally got some in! Walked in, put it on the desk, the lady said "Speaker Problem?" ran to the back, got me a new one and I was out in 10 min. New device works great!
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Yeah I'm on my 3rd one and it finally seems to be OK. The hard part is finding a store that has them in stock or admits they have them when you tell them you want to do an exchange. :/
Anyways, one the sales guys told me they've had a lot of S5's coming back too, due to various misc issues.
aznsephyi said:
Would you describe the defect as a constant metallic grating sound in the background of songs and whatnot?
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Ummm... i would put it very close to the noise my car speaker made when it was recently blown... Again only coming out of the top speaker when it was turned up. It just sounded like a rattle... The one thing that I really noticed it on was MKBHD's review on the Dot Cover Case. 10 seconds into him talking it had already sounded crappy. Thats the video I used to reference my new one.
soccerdude288 said:
Ummm... i would put it very close to the noise my car speaker made when it was recently blown... Again only coming out of the top speaker when it was turned up. It just sounded like a rattle... The one thing that I really noticed it on was MKBHD's review on the Dot Cover Case. 10 seconds into him talking it had already sounded crappy. Thats the video I used to reference my new one.
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Yup, basically sounds like my problem. Looks like I'm going in tomorrow for an exchange. Thanks!
Speaker volume, troubleshooting steps?
I compared the speaker volume and quality of my HTC one M8 speakers with my Samsung note 2 and found out the volume level of both the devices was more or less the same, but the HTC offered a little more bass.
The sound is very less at 50% volume level and drastically increases after 80%-100%
I am not sure if the speakers of my device are up to the mark. How do you guys troubleshoot the speakers sound? Any specific method or just relying on ears?
tanmayrocks said:
I compared the speaker volume and quality of my HTC one M8 speakers with my Samsung note 2 and found out the volume level of both the devices was more or less the same, but the HTC offered a little more bass.
The sound is very less at 50% volume level and drastically increases after 80%-100%
I am not sure if the speakers of my device are up to the mark. How do you guys troubleshoot the speakers sound? Any specific method or just relying on ears?
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Ive just been going off of my ears... Again depending on what I was listening to it was sometimes hard to hear. But I used MKBHD's review of the Dot Cover case to go off of. I could tell in the first 10 seconds.
1 year warranty
Just wanna remind you guys that tmobile has a 1 year guarantee on any phone you purchase from them, so even if you're past your 14 days you can still call customer service and get them to send you a replacement. The only thing the 1 year warranty doesn't cover is physical damage like a broken screen/body or water damage. I've had tmo for over 10 years and have gotten a bunch of replacements on phones that developed issues.
I am having this crackling, popping, static annoying, irritating, hurting noise during call... actually mine is at&t.. I bought two of them and they had the same issue.. Also lot other issues highlighted in various forums (like bluetooth, battery life, etc)
So I received my Pixel C this past Thursday and have been using it. I have noticed some quality issues though now with a weekend of use. I have a gap in the corner by the power button and the screen. Not big enough to fit a finger nail but it will fit 3 posted notes thick in the gap. It runs about 3in down starting at that corner. Another one I ended up noticing just this morning while using it without the keyboard is that when holding it land scape and touching the screen about 3in from the left and 3in up from the bottom the screen makes a clicking noise every time. Just in that one spot. If I move a even a 1/4in any direction but that spot it doesn't happen. I don't even have to push that hard to cause it.
I love everything about this tablet so far but these two things really bug me. What has been the success rate at getting an RMA for things like this? Will they send me a new tablet first and then I can send mine back or do I have to send mine back and be without it for a few days?
cccoltsicehockey said:
So I received my Pixel C this past Thursday and have been using it. I have noticed some quality issues though now with a weekend of use. I have a gap in the corner by the power button and the screen. Not big enough to fit a finger nail but it will fit 3 posted notes thick in the gap. It runs about 3in down starting at that corner. Another one I ended up noticing just this morning while using it without the keyboard is that when holding it land scape and touching the screen about 3in from the left and 3in up from the bottom the screen makes a clicking noise every time. Just in that one spot. If I move a even a 1/4in any direction but that spot it doesn't happen. I don't even have to push that hard to cause it.
I love everything about this tablet so far but these two things really bug me. What has been the success rate at getting an RMA for things like this? Will they send me a new tablet first and then I can send mine back or do I have to send mine back and be without it for a few days?
Click to expand...
Click to collapse
IMO the click is a design flaw, every Pixel C I've had (I RMAd mine once) and basically read about has this click.
I'm on my second with the gap between the screen and case below the power button. Not great
Sent from my Nexus 6P using XDA-Developers mobile app
Theses complaints of the tiny gap are pretty nit-picky, IMO.
I work on tons of devices as a part of my day job and you come to accept that there is a certain level of variation in literally everything. Nobody will notice that tiny gap but you and it literally does not affect the function of the device. I've seen plenty of apple products with the same kinds of inconsistencies.
Yes, these devices aren't cheap... but they're not a to be taken for granted either. My Pixel C has these gaps, and I still am enjoying the hell out of it. We are privileged to have such easy access to such awesome things nowadays.
#FirstWorldProblems
@Yadao, it's still a wonderful device, but there's no reason to accept poor build quality where one section does not fit with another. It should be às flush as it is around the rest of the screen. Anything less is faulty.
Sent from my Nexus 6P using XDA-Developers mobile app
Hi, can anyone please share to me whats the name of this tablet ro.product.model and ro.product.device ? Thanks!
ro.product.model=Pixel C
ro.product.device=dragon
Hmmm if other have this gap even after RMA maybe it is not even worth trying then and is just an issue with the power button area.
cheep5k8 said:
IMO the click is a design flaw, every Pixel C I've had (I RMAd mine once) and basically read about has this click.
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I don't think it's a design flaw, as noone would plan for such an issue and mine does not have it at all! What I do have, however, is a nasty yellow splotch in the corner where the charging port is located. Got the RMA confirmation today and while I find Google's customer support in Germany is admirable, I'm not so impressed with the quality control of the Pixel C.
Not sure if this is the best thread to post this in but I didn't really feel it appropriate to start a thread on this.
Based on what I've read everything seems to be working well with the Pixel. I'm considering buying one but I've got one reservation: It uses an Nvidia SoC. I've struck out on multiple tablets using Nvidia chips - TF201 (Tegra 3), TF701 (Tegra 4), Nexus 7 (Tegra 3?) and most recently Nexus 9 (Tegra K1). Each tablet performed extremely well out of the box. I was very pleased for the first few months but eventually the "jank" came in. With the Asus tablets it was blamed on NAND flash speeds and other issues. I don't know what the excuse is for either Nexus' but my 9 stutters harder than my Snapdragon Nexus 7 2013. So far the only tablet to stand the test of time is my 2013 Nexus. The common theme here is Nvidia chips.
I'm looking for some level of assurance or confidence that this tablet won't go the route of my previous tablets with Nvidia chips. Obviously user experience right now doesn't tell me a lot because my tablets ran great for a while. Does anyone have any technical knowledge to clarify the issues with my previous tablets and explain what will keep this one from degrading the same way?
Apologies if this has been discussed in another thread. I tried to find something that answered my question directly.
Mine has started to reboot randomly since there last MM update :-\ will RMA potentially refund if it doesn't go away.
I'm feeling a bit meh about this tablet seems a lack of development going on...might just refund and grab a surface 3 pro.
Doughnut said:
Mine has started to reboot randomly since there last MM update :-\ will RMA potentially refund if it doesn't go away.
I'm feeling a bit meh about this tablet seems a lack of development going on...might just refund and grab a surface 3 pro.
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You don't seem to be the only one suffering from that problem. To be fair, the Surface 3 Pro costs more than twice as much as the Pixel C. However, at some point one has to come to terms with the principle of "you get what you pay for". http://www.androidpolice.com/2016/0...om-reboots-after-the-may-over-the-air-update/
I must've hit the lottery because I got mine in December and I don't have a single issue with it.
brando56894 said:
I must've hit the lottery because I got mine in December and I don't have a single issue with it.
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Same here, running today Android N preview 3, never had any hardware or quality issues
I have the exact same clicking screen issue on the Pixel C that I received, sounds like it is in the exact same place as well. I contacted Google and they sent out a replacement without any questions and guess what, the replacement has the same problem only even louder, certainly seems like a design flaw and don't know whether I should bother trying for a 3rd unit.
On a side not my first replacement was lost in transit and Google customer service was terrible in dealing with that so hope nobody else gets faced with the same problem
My experience has been similar to most in this thread. I ordered the 64 GB version.
Device 1 - Worked fine initially, and then I noticed the clicking noise/tactile sensation on the left hand side of the device. I contacted Nexus support through chat and was sent a replacement unit no questions asked. When Device 2 arrived I began evaluating the two to decide which to keep. However, suddenly Device 1 began having severe display issues. Namely, the right hand side of the screen started showing a smeared jumble of pixels during boot up. Once booted up if I tapped the right hand side a few times the display would update to the current display then freeze again. This rendered the device unusable. Therefore for better or worse I had to use Device 2.
Device 2 - Out of the box I found Device 2 to have a loud clicking noise near the power led strip. I could actually feel the case flexing/clicking as well. Thankfully after a full charge that noise went away. Of course the left hand side of the device had the same clicking noise as Device 1. I contacted Nexus support over chat, and found them to be much less accommodating this time. I was told that the clicking noise was a part of the design and that it had no affect on the performance/quality of the device. I explained that I had a hard time accepting that considering the first device's touchscreen/display failed me shortly after I noticed the clicking noise. I requested a supervisor/manager contact. Initially the manager towed the same line and refused to do anything for me. I reiterated time after time that a 600$ device should not have case flex/popping noises. Finally I was offered a third replacement with the caveat that it could very well have the same clicking noise. This lead me to believe that the issue is widespread and google doesn't care much to fix it. I accepted the offer for a third device as long as I was assured the device would be NEW and not a REFURB/RETURN.
I'm currently awaiting the arrival of Device 3. I also have a Lenovo Miix 700 (Core m7, 8GB RAM, 256 GB SSD) I picked up from Costco for 799.99 which I am considering. If the third Pixel C has issues I may just stick with the Lenovo.
I also tried the Samsung Galaxy Tab Pro S, but I found the keyboard/case's two positions to be unacceptable. Neither was comfortable for me, and the 4GB of ram with a core m3 was just not enough power for Windows 10 IMO. A shame considering the fit/finish was exceptional and the display was awesome.
In the end I may end up waiting for a new Surface model which features Type C, or a better Android tablet.
To those of you who have Pixel C units without clicking I an envious because other then that I really like the device. Though I am still puzzled by the lack of GPS/NFC functionality.
We are on our second Moto Z2 Force. The first one had a pretty bad feedback/squeal and static in the ear piece. The rep at Best Buy heard it too and swapped the phone out right away. The second phone doesn't have the squeal that the first one had, but it still has a static in the background as a phone conversation happens. It is quite low but it is always there. It's as if the gain is up too high. Anyone else notice this static in the background??
(I also have a Note 8 and a LG V20 that are totally silent when on a call).
EDIT: My daughter reports it on hers too and especially with the headphone dongle plugged in and not playing music. I sense a 14 day return window transaction coming up.... Phone is awesome otherwise!
emtownsend said:
We are on our second Moto Z2 Force. The first one had a pretty bad feedback/squeal and static in the ear piece. The rep at Best Buy heard it too and swapped the phone out right away. The second phone doesn't have the squeal that the first one had, but it still has a static in the background as a phone conversation happens. It is quite low but it is always there. It's as if the gain is up too high. Anyone else notice this static in the background??
(I also have a Note 8 and a LG V20 that are totally silent when on a call).
EDIT: My daughter reports it on hers too and especially with the headphone dongle plugged in and not playing music. I sense a 14 day return window transaction coming up.... Phone is awesome otherwise!
Click to expand...
Click to collapse
No static on my phone or it would have been returned by now.
emtownsend said:
We are on our second Moto Z2 Force. The first one had a pretty bad feedback/squeal and static in the ear piece. The rep at Best Buy heard it too and swapped the phone out right away. The second phone doesn't have the squeal that the first one had, but it still has a static in the background as a phone conversation happens. It is quite low but it is always there. It's as if the gain is up too high. Anyone else notice this static in the background??
(I also have a Note 8 and a LG V20 that are totally silent when on a call).
EDIT: My daughter reports it on hers too and especially with the headphone dongle plugged in and not playing music. I sense a 14 day return window transaction coming up.... Phone is awesome otherwise!
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Click to collapse
YES!! And I've only had this phone for a few days. Please allow me to share a post I made on another forum
10-03-2017 12:33 PM
Greetings everyone,
As of yesterday evening I'm a new and first time owner of a Motorola smart phone (I came from the lg v20). Prior to that a Samsung...so I'm wondering if my issue is something I should be seriously concerned with or if it can be fixed in an update considering it's something I've never had to deal with before.
To get to the point my speaker phone whether I'm on a call or using the GPS is making a crackling sound and its slightly annoying. It doesn't happen AT ALL when I play music on full blast. My phone is the US ATT model. Is this something that could be fixed with an update or should I swap it asap ? Thx
As far as the replies go to that post 3 out of 4 people have the exact same issue. Some on T Mobile.
I went in to the ATT store yesterday and even the demo unit was doing it.
Interesting. Looks like my wife and girls want me to return these and go with a Pixel2. They'll keep their old phones until they arrive. It's unfortunate as Moto's are great phones. They came from the Droid Turbo and Droid Turbo 2. It's totally a defect in manufacturing. Maybe the QC needs to be increased at the factory to not let these defective units out. I'm also betting that not all Moto Z2's share this problem.
Sent from my SM-N950U using Tapatalk
emtownsend said:
Interesting. Looks like my wife and girls want me to return these and go with a Pixel2. They'll keep their old phones until they arrive. It's unfortunate as Moto's are great phones. They came from the Droid Turbo and Droid Turbo 2. It's totally a defect in manufacturing. Maybe the QC needs to be increased at the factory to not let these defective units out. I'm also betting that not all Moto Z2's share this problem.
Sent from my SM-N950U using Tapatalk
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Definitely not all of them. I think we would hear a lot more about it if so.
It is a shame because I really like this phone and have three mods on the way....smh
Lato9905 said:
Definitely not all of them. I think we would hear a lot more about it if so.
It is a shame because I really like this phone and have three mods on the way....smh
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My wife and daughter love the slim battery mod by the way. They were set to get the projector mod too. I'm going to see if Best Buy minds swapping the phones again. (My daughter hasn't swapped but my wife is on her second). I'd like it if she could keep it since she's very familiar with the Droid family. We'll see later today when we drop by...
Sent from my SM-N950U using Tapatalk
Has anyone else tried the headphones with the music muted or off?
Sent from my SM-N950U using Tapatalk
I can confirm this intermittent crackling on the speaker in one of two of my force devices. It's a driver issue, as it only happens "sometimes". I too, have the scratchiness when using the output dongle.
I wouldn't recommend this device, till they release an update.
I bought mine for teens, so small issues like this don't really matter. But if this is your main device, and you plan on using it for multimedia (music, YouTube on speaker etc), might want to wait.
It's a shame since it's a pretty cool device
ive been noticing this as well, hoped it will be fixed in an update or custom rom, but if the consensus is hardware i might be screwed and will just have to deal with it
it is intermittent, i dont hear it every time i make a call but it does pop up now and then. dont hear it when playing music
i hope it is a software issue... I'm on my 3rd Z2 and I don't really want to get a 4th, each time I am dropping $25 on a screen protector
For all of you having problems
I created a topic on the official Motorola Lenovo forums that has mod attention. I'd appreciate if you could put your input into the conversation so we can get this resolved.
https://forums.lenovo.com/t5/Moto-Z-Force/Moto-Z2-Force-Speakerphone-Concern/td-p/3828767
CadillacMike said:
i hope it is a software issue... I'm on my 3rd Z2 and I don't really want to get a 4th, each time I am dropping $25 on a screen protector
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Whoa, the 3RD device, what kind of problems are you experiencing??
Amd4life said:
Whoa, the 3RD device, what kind of problems are you experiencing??
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only 2 problems really...
first one would not connect to voicemail, tried different, sim, etc. Wouldnt connect. Tmo replaced it.
2nd was fine except the group text issue, I just fell for the Note 8 hype.
didn't like the note, jumped back to the Z2 Force for the $500 deal.
so that gets us to the 3rd Z2 Force.
This one still has the group text issue, is stuck on the june security patch, and gets that static noise.
it is possible the other 2 had the static, I dont use the actual phone part much. But the other two got updates to be on August
CadillacMike said:
only 2 problems really...
first one would not connect to voicemail, tried different, sim, etc. Wouldnt connect. Tmo replaced it.
2nd was fine except the group text issue, I just fell for the Note 8 hype.
didn't like the note, jumped back to the Z2 Force for the $500 deal.
so that gets us to the 3rd Z2 Force.
This one still has the group text issue, is stuck on the june security patch, and gets that static noise.
it is possible the other 2 had the static, I dont use the actual phone part much. But the other two got updates to be on August
Click to expand...
Click to collapse
For the group text issue, consider using the signal messaging app. It's more secure, which is great, but it enable all messaging actions perfect.
The speaker and USB-C audio scratchiness is just a nature of the device I think. It's bothersome on both my devices.
I do hope that software fixes it, as the $500 + FREE projector, really is an awesome deal.
CadillacMike said:
i hope it is a software issue... I'm on my 3rd Z2 and I don't really want to get a 4th, each time I am dropping $25 on a screen protector
Click to expand...
Click to collapse
Why are you paying 25 bucks for a screen protector?
Midnight_Rider said:
Why are you paying 25 bucks for a screen protector?
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Click to collapse
That is the price of the Verizon Flexible Glass Display Protector.
I had it on last year's Z Force Droid and I never had a problem. I have read forums on these devices here, Reddit, AndroidCentral, Moto forum, etc.
and i dont think I've read a complaint on the Verizon Flexible Glass Display Protector. For every other screen protector, it seems like a mixed bag of reviews.
so if it works, and i like it, $25 is no big deal.. having to buy a 4th one on the other hand.... that's pretty brutal
CadillacMike said:
That is the price of the Verizon Flexible Glass Display Protector.
I had it on last year's Z Force Droid and I never had a problem. I have read forums on these devices here, Reddit, AndroidCentral, Moto forum, etc.
and i dont think I've read a complaint on the Verizon Flexible Glass Display Protector. For every other screen protector, it seems like a mixed bag of reviews.
so if it works, and i like it, $25 is no big deal.. having to buy a 4th one on the other hand.... that's pretty brutal
Click to expand...
Click to collapse
I understand you can take the old screen protector off and exchange it when you get the new phone. That's what I did.
Sent from my SM-N950U using Tapatalk
emtownsend said:
I understand you can take the old screen protector off and exchange it when you get the new phone. That's what I did.
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Well, I did not know that... I will have to do that if I get a 4th
Same problem on my Z2 Play OOB. I have crackling Ear Speaker sound when calling someone and on conversation i have static annoying low noise sound all along the conversation.
Thinking modem firmware is bad?
Any cure?
I'm curious how many of you had to send you Pixel 2 XL in for a warranty replacement? Also how many replacements you have gotten? I'm on my third warranty exchange for various reasons. I'm just wondering if other people been having this much trouble with this phone as I have.
First phone: Modem issue
Second phone: USB Type-C port issue
Third phone: Current phone
I'm on #8, multiple refurbs isn't uncommon at this point.
Sent from my Pixel 2 XL using Tapatalk
Still on the same phone I ordered on release day. All good here. Shear dumb luck on my part I'm sure ?
4th one. Just received it yesterday. So far so good.
First phone. Screen burn in after a week of use. (First batch of pixel 2 xl)
Second phone they sent me was a brand new phone. It was close to perfect. Had it for a few months until I noticed bottom speaker was having issues. Could have lived with it but figured if Google would replace it for me why not.
3rd phone (Refurbished) was dented and had some type of red paint smeared around the corners when I first opened it. I have a panda version too so it was definitely noticeable. It was a refurbished phone which I didn't care, but you can clearly tell they didn't inspect it. Had it for 15 mins and ran into a few problems. Finger print scanner didn't work and top speaker did not work.
4th phone (refurbished) which I have now. So far so good. I'm hoping I don't have to do this anymore. I should've honestly just stuck with my second phone thinking back at it now.
Don't think pixels are a bad phone. Still love this phone... For me, it was a mixture of pickiness and a run of bad luck. I have 4 friends that have pixels xl 2 as well and none of them have issues.
Goog1e Phone said:
4th one. Just received it yesterday. So far so good.
First phone. Screen burn in after a week of use. (First batch of pixel 2 xl)
Second phone they sent me was a brand new phone. It was close to perfect. Had it for a few months until I noticed bottom speaker was having issues. Could have lived with it but figured if Google would replace it for me why not.
3rd phone (Refurbished) was dented and had some type of red paint smeared around the corners when I first opened it. I have a panda version too so it was definitely noticeable. It was a refurbished phone which I didn't care, but you can clearly tell they didn't inspect it. Had it for 15 mins and ran into a few problems. Finger print scanner didn't work and top speaker did not work.
4th phone (refurbished) which I have now. So far so good. I'm hoping I don't have to do this anymore. I should've honestly just stuck with my second phone thinking back at it now.
Don't think pixels are a bad phone. Still love this phone... For me, it was a mixture of pickiness and a run of bad luck. I have 4 friends that have pixels xl 2 as well and none of them have issues.
Click to expand...
Click to collapse
I received my third phone yesterday as well. Luckily I had an extra screen protector too so I didn't have to order a new one. My first two were brand new this one is refurbished. I thoroughly inspected it before I even turned it on and transferred all my data. So far so good. ?
dutchy716 said:
I received my third phone yesterday as well. Luckily I had an extra screen protector too so I didn't have to order a new one. My first two were brand new this one is refurbished. I thoroughly inspected it before I even turned it on and transferred all my data. So far so good. ?
Click to expand...
Click to collapse
How to check if it is new or refurbished?
Sent from my Google Pixel 2 XL using XDA Labs
Prattham said:
How to check if it is new or refurbished?
Click to expand...
Click to collapse
If you did an RMA, the phone will come in a different box than it would when it's new. The refurbished phones comes shipped in a box that is smaller and it only includes the phone. No accessories or charger.
I'm on my first phone. I don't believe in swapping phones too often, especially if I know it's going to exhibit similar traits once it's exchanged.
People on 3, 4 or more exchanges would be barred from exchanges if I was google, as that's just ridiculous and over the top.
Jonathan-H said:
I'm on my first phone. I don't believe in swapping phones too often, especially if I know it's going to exhibit similar traits once it's exchanged.
People on 3, 4 or more exchanges would be barred from exchanges if I was google, as that's just ridiculous and over the top.
Click to expand...
Click to collapse
My first phone would not connect to my network. I spent the better part of a day on the phone with Google support and ATT trying to fix the issue. Manually entered the APN, did a factory reset and activated a brand new sim card. Nothing would fix it.
My second phone would not let me access the internal storage or connect via ADB. Again spent the better part of the day on the phone with Google and attempted many different things to try to correct the issue.
Both cases were not my fault they were Hardware defects and both cases it was Google that initiated the warranty exchange. How is that ridiculous and over-the-top? It's not our fault the phones are defective and if I'm going to pay $1,000 for a phone I want it to work the way it was intended.
dutchy716 said:
My first phone would not connect to my network. I spent the better part of a day on the phone with Google support and ATT trying to fix the issue. Manually entered the APN, did a factory reset and activated a brand new sim card. Nothing would fix it.
My second phone would not let me access the internal storage or connect via ADB. Again spent the better part of the day on the phone with Google and attempted many different things to try to correct the issue.
Both cases were not my fault they were Hardware defects and both cases it was Google that initiated the warranty exchange. How is that ridiculous and over-the-top? It's not our fault the phones are defective and if I'm going to pay $1,000 for a phone I want it to work the way it was intended.
Click to expand...
Click to collapse
In your case it's ok but I'm sure he means for the one that are returning the phones because of something that it's not fixable like the blue tint on the screen. Folks are going insane because of it and it's simple to say that's how the screen was built.
I agree to a point. At 3 i would refund the money to the customer.
Jonathan-H said:
I'm on my first phone. I don't believe in swapping phones too often, especially if I know it's going to exhibit similar traits once it's exchanged.
People on 3, 4 or more exchanges would be barred from exchanges if I was google, as that's just ridiculous and over the top.
Click to expand...
Click to collapse
I'm on my 2nd phone.
1st phone : factory USB charger burned the port
2nd phone: will not charge to 100%. Stuck at 99%
3rd phone : On its way
Did Google do anything for you all to improve your customer experience?
State.of.mind said:
I'm on my 2nd phone.
1st phone : factory USB charger burned the port
2nd phone: will not charge to 100%. Stuck at 99%
3rd phone : On its way
Did Google do anything for you all to improve your customer experience?
Click to expand...
Click to collapse
Other than replacing the phone no.
I'm on my 7th Pixel 2 XL at this point. First one had speaker distortion and calls would cut out. My second one was great minimal blue shift and the speakers had very little distortion then phone call issues occurred and a speaker stopped working. Audio would cut in and out on wifi calling or with full signal all the time. Phone #3 = Dead Pixels/black debris under the screen, Phone #4 = speaker distortion so bad I couldn't understand anyone on a phone call, Phone #5 and #6 = Dead Pixels/black debris. I'm on phone #7 and there was a cosmetic imperfection out of the box like a scratch under the screen? I noticed it under the lighting I was using when applying my whitestone protector Also on the bottom a pixel is stuck/dead but I'll never see it under normal usage so I'll live with it. The speakers on this one have pretty much no distortion on phone calls which is important for business. The "scratch/imperfection" will never be seen again with the whitestone on it. Just crazy how poor their quality control is this time around. Also, these were all brand new devices out of the box! Majority were built in October and 2 were from December.
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So I'm pretty convinced that Google is probably sending out returned devices to customers or it's the same type of defect. I've had my phone in a fabaric case since day one and I take it out daily to clean it/make sure there's no debris. I'm keeping this one because the speakers have no distortion on calls or videos. Also the other marks are just smudges and were wiped off.
.
zetsumeikuro said:
So I'm pretty convinced that Google is probably sending out returned devices to customers or it's the same type of defect. I've had my phone in a fabaric case since day one and I take it out daily to clean it/make sure there's no debris. I'm keeping this one because the speakers have no distortion on calls or videos. Also the other marks are just smudges and were wiped off. .
Click to expand...
Click to collapse
Yeah that must've been a returned phone. I've had my phone since October and even I don't have those scratches.
I think the RMA process is a joke TBH. Don't think it's Google's fault. The company (Cynergy) that handles their defect phones doesn't seem to inspect the phones as close as they should.
Google claims a refurbished phone is practically brand new since they're suppose to replace the part that was defective and change the housing of the phones to be new... But in my case that was a lie. The refurb RMA phones I have received have had some type of dented/scratch or markings.
equlizer said:
I agree to a point. At 3 i would refund the money to the customer.
Click to expand...
Click to collapse
Refund the money so they go and buy a phone from another company?
Google keeps customers returning by putting the customer's concerns as a top priority.
EeZeEpEe said:
Yeah that must've been a returned phone. I've had my phone since October and even I don't have those scratches.
Click to expand...
Click to collapse
Yeah, all the devices I had I never had any scratches on them with my day to day use with protector + case. But I thought it was cause the speakers were clean and lint free. I'm just going to keep this one because the speakers are perfect and don't distort for my needs. Just sad that I have to settle because of all the other phones with crappy speakers. But my hopes are in the XL 3 being better and I'll trade this one in for store credit.
Goog1e Phone said:
I think the RMA process is a joke TBH. Don't think it's Google's fault. The company (Cynergy) that handles their defect phones doesn't seem to inspect the phones as close as they should.
Google claims a refurbished phone is practically brand new since they're suppose to replace the part that was defective and change the housing of the phones to be new... But in my case that was a lie. The refurb RMA phones I have received have had some type of dented/scratch or markings.
Click to expand...
Click to collapse
This replacement device came in the brand new retail package and it was sealed. But I guess that doesn't mean much since they can just clean it up and wrap it back up and put a sticker back on and send it out.
On my 3rd replacement device, blue tint has been horrible on each device received. Sending back the replacement devices and keeping my original device that does not have the blue tint issue, but has a speaker that goes out at times.
Now my wifes panda pixel 2 xl has bubbles/what looks to be like an oil stain under the display. Wish me luck