I'm curious how many of you had to send you Pixel 2 XL in for a warranty replacement? Also how many replacements you have gotten? I'm on my third warranty exchange for various reasons. I'm just wondering if other people been having this much trouble with this phone as I have.
First phone: Modem issue
Second phone: USB Type-C port issue
Third phone: Current phone
I'm on #8, multiple refurbs isn't uncommon at this point.
Sent from my Pixel 2 XL using Tapatalk
Still on the same phone I ordered on release day. All good here. Shear dumb luck on my part I'm sure ?
4th one. Just received it yesterday. So far so good.
First phone. Screen burn in after a week of use. (First batch of pixel 2 xl)
Second phone they sent me was a brand new phone. It was close to perfect. Had it for a few months until I noticed bottom speaker was having issues. Could have lived with it but figured if Google would replace it for me why not.
3rd phone (Refurbished) was dented and had some type of red paint smeared around the corners when I first opened it. I have a panda version too so it was definitely noticeable. It was a refurbished phone which I didn't care, but you can clearly tell they didn't inspect it. Had it for 15 mins and ran into a few problems. Finger print scanner didn't work and top speaker did not work.
4th phone (refurbished) which I have now. So far so good. I'm hoping I don't have to do this anymore. I should've honestly just stuck with my second phone thinking back at it now.
Don't think pixels are a bad phone. Still love this phone... For me, it was a mixture of pickiness and a run of bad luck. I have 4 friends that have pixels xl 2 as well and none of them have issues.
Goog1e Phone said:
4th one. Just received it yesterday. So far so good.
First phone. Screen burn in after a week of use. (First batch of pixel 2 xl)
Second phone they sent me was a brand new phone. It was close to perfect. Had it for a few months until I noticed bottom speaker was having issues. Could have lived with it but figured if Google would replace it for me why not.
3rd phone (Refurbished) was dented and had some type of red paint smeared around the corners when I first opened it. I have a panda version too so it was definitely noticeable. It was a refurbished phone which I didn't care, but you can clearly tell they didn't inspect it. Had it for 15 mins and ran into a few problems. Finger print scanner didn't work and top speaker did not work.
4th phone (refurbished) which I have now. So far so good. I'm hoping I don't have to do this anymore. I should've honestly just stuck with my second phone thinking back at it now.
Don't think pixels are a bad phone. Still love this phone... For me, it was a mixture of pickiness and a run of bad luck. I have 4 friends that have pixels xl 2 as well and none of them have issues.
Click to expand...
Click to collapse
I received my third phone yesterday as well. Luckily I had an extra screen protector too so I didn't have to order a new one. My first two were brand new this one is refurbished. I thoroughly inspected it before I even turned it on and transferred all my data. So far so good. ?
dutchy716 said:
I received my third phone yesterday as well. Luckily I had an extra screen protector too so I didn't have to order a new one. My first two were brand new this one is refurbished. I thoroughly inspected it before I even turned it on and transferred all my data. So far so good. ?
Click to expand...
Click to collapse
How to check if it is new or refurbished?
Sent from my Google Pixel 2 XL using XDA Labs
Prattham said:
How to check if it is new or refurbished?
Click to expand...
Click to collapse
If you did an RMA, the phone will come in a different box than it would when it's new. The refurbished phones comes shipped in a box that is smaller and it only includes the phone. No accessories or charger.
I'm on my first phone. I don't believe in swapping phones too often, especially if I know it's going to exhibit similar traits once it's exchanged.
People on 3, 4 or more exchanges would be barred from exchanges if I was google, as that's just ridiculous and over the top.
Jonathan-H said:
I'm on my first phone. I don't believe in swapping phones too often, especially if I know it's going to exhibit similar traits once it's exchanged.
People on 3, 4 or more exchanges would be barred from exchanges if I was google, as that's just ridiculous and over the top.
Click to expand...
Click to collapse
My first phone would not connect to my network. I spent the better part of a day on the phone with Google support and ATT trying to fix the issue. Manually entered the APN, did a factory reset and activated a brand new sim card. Nothing would fix it.
My second phone would not let me access the internal storage or connect via ADB. Again spent the better part of the day on the phone with Google and attempted many different things to try to correct the issue.
Both cases were not my fault they were Hardware defects and both cases it was Google that initiated the warranty exchange. How is that ridiculous and over-the-top? It's not our fault the phones are defective and if I'm going to pay $1,000 for a phone I want it to work the way it was intended.
dutchy716 said:
My first phone would not connect to my network. I spent the better part of a day on the phone with Google support and ATT trying to fix the issue. Manually entered the APN, did a factory reset and activated a brand new sim card. Nothing would fix it.
My second phone would not let me access the internal storage or connect via ADB. Again spent the better part of the day on the phone with Google and attempted many different things to try to correct the issue.
Both cases were not my fault they were Hardware defects and both cases it was Google that initiated the warranty exchange. How is that ridiculous and over-the-top? It's not our fault the phones are defective and if I'm going to pay $1,000 for a phone I want it to work the way it was intended.
Click to expand...
Click to collapse
In your case it's ok but I'm sure he means for the one that are returning the phones because of something that it's not fixable like the blue tint on the screen. Folks are going insane because of it and it's simple to say that's how the screen was built.
I agree to a point. At 3 i would refund the money to the customer.
Jonathan-H said:
I'm on my first phone. I don't believe in swapping phones too often, especially if I know it's going to exhibit similar traits once it's exchanged.
People on 3, 4 or more exchanges would be barred from exchanges if I was google, as that's just ridiculous and over the top.
Click to expand...
Click to collapse
I'm on my 2nd phone.
1st phone : factory USB charger burned the port
2nd phone: will not charge to 100%. Stuck at 99%
3rd phone : On its way
Did Google do anything for you all to improve your customer experience?
State.of.mind said:
I'm on my 2nd phone.
1st phone : factory USB charger burned the port
2nd phone: will not charge to 100%. Stuck at 99%
3rd phone : On its way
Did Google do anything for you all to improve your customer experience?
Click to expand...
Click to collapse
Other than replacing the phone no.
I'm on my 7th Pixel 2 XL at this point. First one had speaker distortion and calls would cut out. My second one was great minimal blue shift and the speakers had very little distortion then phone call issues occurred and a speaker stopped working. Audio would cut in and out on wifi calling or with full signal all the time. Phone #3 = Dead Pixels/black debris under the screen, Phone #4 = speaker distortion so bad I couldn't understand anyone on a phone call, Phone #5 and #6 = Dead Pixels/black debris. I'm on phone #7 and there was a cosmetic imperfection out of the box like a scratch under the screen? I noticed it under the lighting I was using when applying my whitestone protector Also on the bottom a pixel is stuck/dead but I'll never see it under normal usage so I'll live with it. The speakers on this one have pretty much no distortion on phone calls which is important for business. The "scratch/imperfection" will never be seen again with the whitestone on it. Just crazy how poor their quality control is this time around. Also, these were all brand new devices out of the box! Majority were built in October and 2 were from December.
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So I'm pretty convinced that Google is probably sending out returned devices to customers or it's the same type of defect. I've had my phone in a fabaric case since day one and I take it out daily to clean it/make sure there's no debris. I'm keeping this one because the speakers have no distortion on calls or videos. Also the other marks are just smudges and were wiped off.
.
zetsumeikuro said:
So I'm pretty convinced that Google is probably sending out returned devices to customers or it's the same type of defect. I've had my phone in a fabaric case since day one and I take it out daily to clean it/make sure there's no debris. I'm keeping this one because the speakers have no distortion on calls or videos. Also the other marks are just smudges and were wiped off. .
Click to expand...
Click to collapse
Yeah that must've been a returned phone. I've had my phone since October and even I don't have those scratches.
I think the RMA process is a joke TBH. Don't think it's Google's fault. The company (Cynergy) that handles their defect phones doesn't seem to inspect the phones as close as they should.
Google claims a refurbished phone is practically brand new since they're suppose to replace the part that was defective and change the housing of the phones to be new... But in my case that was a lie. The refurb RMA phones I have received have had some type of dented/scratch or markings.
equlizer said:
I agree to a point. At 3 i would refund the money to the customer.
Click to expand...
Click to collapse
Refund the money so they go and buy a phone from another company?
Google keeps customers returning by putting the customer's concerns as a top priority.
EeZeEpEe said:
Yeah that must've been a returned phone. I've had my phone since October and even I don't have those scratches.
Click to expand...
Click to collapse
Yeah, all the devices I had I never had any scratches on them with my day to day use with protector + case. But I thought it was cause the speakers were clean and lint free. I'm just going to keep this one because the speakers are perfect and don't distort for my needs. Just sad that I have to settle because of all the other phones with crappy speakers. But my hopes are in the XL 3 being better and I'll trade this one in for store credit.
Goog1e Phone said:
I think the RMA process is a joke TBH. Don't think it's Google's fault. The company (Cynergy) that handles their defect phones doesn't seem to inspect the phones as close as they should.
Google claims a refurbished phone is practically brand new since they're suppose to replace the part that was defective and change the housing of the phones to be new... But in my case that was a lie. The refurb RMA phones I have received have had some type of dented/scratch or markings.
Click to expand...
Click to collapse
This replacement device came in the brand new retail package and it was sealed. But I guess that doesn't mean much since they can just clean it up and wrap it back up and put a sticker back on and send it out.
On my 3rd replacement device, blue tint has been horrible on each device received. Sending back the replacement devices and keeping my original device that does not have the blue tint issue, but has a speaker that goes out at times.
Now my wifes panda pixel 2 xl has bubbles/what looks to be like an oil stain under the display. Wish me luck
Related
I have the black blotches, a dead red pixel, and the vertical lines (which, btw, were somewhat present on the "good" screen of my MT4G)
But I have no problems with the battery.. no random reboots, great speaker quality (both media playback and phone calls) and the phone flies.
I definitely WANT to return it and get a "good" screen.. but I'm hesitant because I'm thinking I may end up with a phone that has some other issue, like the reboots/battery/overheating or any number of other unknown issues..
I do feel I should have a flawless screen if I'm paying hundreds of dollars for a phone.. I mean the whole point of the SG2 is the screen really, that's they key marketing point they are pushing on it, and that's really what initially drew me to it.
It's aggravating when I'm trying to watch something in the dark and I can see these black blobs and lines...
but I'm also happy with the phone's performance.. tough decision
What would/did you do?
Return it
Sent from my SGH-T989 using XDA App
every phone will have issues but its your right to have a working model so return it til your satisfied.
ingenious247 said:
I have the black blotches, a dead red pixel, and the vertical lines (which, btw, were somewhat present on the "good" screen of my MT4G)
But I have no problems with the battery.. no random reboots, great speaker quality (both media playback and phone calls) and the phone flies.
I definitely WANT to return it and get a "good" screen.. but I'm hesitant because I'm thinking I may end up with a phone that has some other issue, like the reboots/battery/overheating or any number of other unknown issues..
I do feel I should have a flawless screen if I'm paying hundreds of dollars for a phone.. I mean the whole point of the SG2 is the screen really, that's they key marketing point they are pushing on it, and that's really what initially drew me to it.
It's aggravating when I'm trying to watch something in the dark and I can see these black blobs and lines...
but I'm also happy with the phone's performance.. tough decision
What would/did you do?
Click to expand...
Click to collapse
I would return the phone, but return it after Samsung brings in some new batches. You might turn it in and waste your time and get another with the same problem.
Sent from my SGH-T989 using xda premium
Really? This is a question? If the water pump leaks on your car every 2 weeks after replacement are you gonna not return it under lemon law because it has a kick ass stereo?
Sent from my SGH-T989 using XDA App
If I were you, I would go ahead and exchange. You have too many issues to not and keep the phone and regret it later. I had a small situation of the right side of my screen not being flushed with the casing and I decided to just keep it. The other issues I have seen on the forum make me worried that if I exchange I will end up with a bunch of other issues that I don't want. The one that gets me the most is the vertical lines and the 100% battery bug. None of these issues are on my phone and I want to keep it that way.
I also saw someone mention the issue with the ground on the charger. I saw this first hand at the t-mobile store. The phone was doing phantom presses and I wasn't even touching the phone. I asked the rep about it and of course she had no clue. I unplugged the charger and everything was fine.
It's always a risk to exchange with any type of phone.
Well my suggestion would be to exchange it.
I got mine on the release day. All looked good and i was back home. I made a call and realized that i'm getting this low buzz noise on call when the other person speaking. tried couple of diffrent calls, checked on IVR's but it was constantly there. Went to T-mobile store next day, showed it to the rep, he opened the phone and pushed the SIM card in and said it is because the SIM was not properly inserted. I called and it was not there (coz there was music going on in the store so did not felt it) but before leaving i though i'll give it a try again and called the T-Mobile care number. Bingo...as soon as the IVR started the buzzing was there...showed it to the rep, he talked to the store supervisor and she also listened and immediately replaced my phone. Checked the other one...and no buzzing sound at all with the volume all the way to up. So go ahead and replace it before u run out of time.
I'm on my second SGS2. Exchanged the first one because of the lines. This one has the lines, but not as bad, but it has had a couple of reboots. Went to exchange for a third and was told no by the store manager. She told me that she can't keep doing exchanges because it costs her store money. Not my problem, I told her. I paid full price for the phone, I want one that is as close to perfect as I can get and since I'm in my 14 days, I'm allowed to exchange because my device is defective. She still told me no and said that exchanges are at the stores discretion and she said I can't get another exchange. I will be filing a complaint with T-Mobile about this.
Sent from my SGH-T989 using xda premium
scmurphy13 said:
I'm on my second SGS2. Exchanged the first one because of the lines. This one has the lines, but not as bad, but it has had a couple of reboots. Went to exchange for a third and was told no by the store manager. She told me that she can't keep doing exchanges because it costs her store money. Not my problem, I told her. I paid full price for the phone, I want one that is as close to perfect as I can get and since I'm in my 14 days, I'm allowed to exchange because my device is defective. She still told me no and said that exchanges are at the stores discretion and she said I can't get another exchange. I will be filing a complaint with T-Mobile about this.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
You can then ask for a refund.
After you get your money back, buy another one.
It's law my friend. They cannot refuse a refund within the remorse period.
ingenious247 said:
You can then ask for a refund.
After you get your money back, buy another one.
It's law my friend. They cannot refuse a refund within the remorse period.
Click to expand...
Click to collapse
That's probably what I'll do. I paid cash so hopefully I'll get cash back.
Sent from my SGH-T989 using xda premium
tackleberry said:
Really? This is a question? If the water pump leaks on your car every 2 weeks after replacement are you gonna not return it under lemon law because it has a kick ass stereo?
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Yes, this is a legitimate question, and your analogy is far off. Let me help you.
If every car out there typically has some set of known problems (like every cell phone pretty much does, from HTC to Samsung to LG, etc) then a leaky water pump might not be that bad if say, many of the other vehicles have a bad engine or are known for random blowouts while on the freeway.
Then all of the sudden that leaky water pump doesn't seem so bad.. especially when you HAVE to have a car (phone), so it's not like you can just say "effit, I'm not buying any of them until they get it right"
So then the only option you have is to decide which flaws you're willing to live with, or keep returning it until they actually refuse to do business with you. And yes, that does happen...
Just exchanged mine in-store. New one has a MUCH better screen.. barely noticeable verticals and no black blotches or dead pixels..
Now I just have to make sure EVERYTHING else works right... headphone jack, camera, Bluetooth, Wifi, Data, etc...
I think this one's going to be a keeper though. Seems pretty solid so far.
Just exchanged mine today same manufacture date 9/28/2011, this one is far better barely noticeable vertical lines and definitely no blotches on the screen!
Lucky you guys... My first one had the vertical lines so I traded it in and the second one is much worse : (. I've noticed that it also has the random reboot issue too. It was a 9/28/11 batch.
My first one had very noticeable vertical lines. My second one has them but not nearly as bad. But, the new one does have a white spot in the screen and there are words somehow etched on the inside of the screen, almost like they are burned in. So just weigh the pros and cons of swapping, you could end up with something worse.
Sent from my SGH-T989 using XDA App
I'd totally return it or exchange it if it had blobs. I've seen them 1st hand on 1 of the 6 I've tested. You do need to realize that these screens all have the lines to and extent. So just get one you can live with without the blobs and move on. I'm super picky but have realized that there's no escaping the lines.
1/6 didn't have that many lines and it ended up getting a stuck red pixel, so I just exchanged till I found one that had the lines evenly spread and not just bunched up in one corner.
Also, with testing 6 of them, I also noticed that some of them would display heavy lines with a certain wallpaper while others wouldn't. Yet the others would display heavy lines with a different wallpaper while the others wouldn't. Trust me, I fully tried all I could to get a perfect one and that's the reason I tried 6 and did different wallpapers.
The blobs aren't as common as the lines and you'll more than likely get a blob free one with the exchange.
Good luck and sorry for the lenghty post.
Side note: Here's the best wallpaper I've found to check for lines and blobs. Something about the color combo of this wall makes the stick out.
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tackleberry said:
Really? This is a question? If the water pump leaks on your car every 2 weeks after replacement are you gonna not return it under lemon law because it has a kick ass stereo?
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Muahahahaha......I love the old skewl XDAr's !!!
Was a just a spectator since the G1 days and finally joined when I could contribute
---------- Post added at 01:28 AM ---------- Previous post was at 01:25 AM ----------
The_Biz said:
I'd totally return it or exchange it if it had blobs. I've seen them 1st hand on 1 of the 6 I've tested. You do need to realize that these screens all have the lines to and extent. So just get one you can live with without the blobs and move on. I'm super picky but have realized that there's no escaping the lines.
1/6 didn't have that many lines and it ended up getting a stuck red pixel, so I just exchanged till I found one that had the lines evenly spread and not just bunched up in one corner.
Also, with testing 6 of them, I also noticed that some of them would display heavy lines with a certain wallpaper while others wouldn't. Yet the others would display heavy lines with a different wallpaper while the others wouldn't. Trust me, I fully tried all I could to get a perfect one and that's the reason I tried 6 and did different wallpapers.
The blobs aren't as common as the lines and you'll more than likely get a blob free one with the exchange.
Good luck and sorry for the lenghty post.
Side note: Here's the best wallpaper I've found to check for lines and blobs. Something about the color combo of this wall makes the stick out.
Click to expand...
Click to collapse
Thanks for the short response
The image looks like the logo from my friends record label
So drop my note 3 from about one foot off the ground... lands solid face down... no case or screen protector... cracks the screen almost from corner to corner. Took out the warranty for once... happy I did that. So paid 175 and yay phone next day... no... not quite... 2 days later no updates. Call and the note 3 is on backorder and should have one in a week. I heard the note 3 was fragile.... but really? This is more of just a sharing of my experience than anything but I just hope they take it without caring that the knox flag is tripped.
Face down is the worst way any phone can land, regardless of distance. It's not really much of a relative barometer of durability. Insurance shouldn't care that the Knox flag is tripped, assuming you actually mean insurance.
rans0m00 said:
So drop my note 3 from about one foot off the ground... lands solid face down... no case or screen protector... cracks the screen almost from corner to corner. Took out the warranty for once... happy I did that. So paid 175 and yay phone next day... no... not quite... 2 days later no updates. Call and the note 3 is on backorder and should have one in a week. I heard the note 3 was fragile.... but really? This is more of just a sharing of my experience than anything but I just hope they take it without caring that the knox flag is tripped.
Click to expand...
Click to collapse
I've heard these issues with both the Note 3 and the GS4. Was worried about getting both of them. My wife has GS4, of course you know what i have. I Have a N3 Flip cover, and have dropped it. Funny enough the flip cover always manages to open on the way down. I have a dent in the metal frame, and have dropped it hard enough that the flip cover came off and the battery popped out, but no damage to the screen. But i do have the invisi shield on it, so maybe that is the difference.
kgbeezr1 said:
Face down is the worst way any phone can land, regardless of distance. It's not really much of a relative barometer of durability. Insurance shouldn't care that the Knox flag is tripped, assuming you actually mean insurance.
Click to expand...
Click to collapse
dragonstalker said:
I've heard these issues with both the Note 3 and the GS4. Was worried about getting both of them. My wife has GS4, of course you know what i have. I Have a N3 Flip cover, and have dropped it. Funny enough the flip cover always manages to open on the way down. I have a dent in the metal frame, and have dropped it hard enough that the flip cover came off and the battery popped out, but no damage to the screen. But i do have the invisi shield on it, so maybe that is the difference.
Click to expand...
Click to collapse
Whatever insurance I pay for with the jump thing. Really wasn't so big on the idea since I sell my devices... and just buy new ones... but I was like whatever this is knew Ill give it a shot and see what I think.
The face down drop was just payback for me trying to ride my kids big wheel racer thing (like a tricycle with the front tire being very large). Girlfriend was following behind me and I didn't even stop to get my phone(possibly ran over it) and just yelled back joking "how bad is it?" thinking at worst it would be a screen scratch... She then shows me when we get to the car and I was like... well that sucks.. thought was its already broken so no point in getting upset now... especially since I was the one that broke it.
I have dropped it one other time and it hit the corner(dented the plastic a little) where this crack continued to... so just guessing I weakened the glass and the just the face down flop was enough to finish it off.
rans0m00 said:
Whatever insurance I pay for with the jump thing. Really wasn't so big on the idea since I sell my devices... and just buy new ones... but I was like whatever this is knew Ill give it a shot and see what I think.
The face down drop was just payback for me trying to ride my kids big wheel racer thing (like a tricycle with the front tire being very large). Girlfriend was following behind me and I didn't even stop to get my phone(possibly ran over it) and just yelled back joking "how bad is it?" thinking at worst it would be a screen scratch... She then shows me when we get to the car and I was like... well that sucks.. thought was its already broken so no point in getting upset now... especially since I was the one that broke it.
I have dropped it one other time and it hit the corner(dented the plastic a little) where this crack continued to... so just guessing I weakened the glass and the just the face down flop was enough to finish it off.
Click to expand...
Click to collapse
There was another guy here ordering a brand new note 3 and he said it was on back order. Looks like you are probably getting a brand new unit then?
Sorry about the dropping, I always want to go without case as I like the feel of the phone naked, but know for a fact I will drop it without a case LOL Even though I have not yet dropped mine since it was released october 3rd.
Try not to drop your phone lol.
But really after the s2 the s line has gotten crap and break easy from drops.
I my friend has drop so many phones it's not even funny.
He said the s2 last the longest. Drop and no cracks. Power button pop off lol.
His s3 broke and the battery back rubs a hold in it from normal use.
His girl had a s4 and it shatter from falling.
But again all no cases or screen protectors.
I do my best to not drop a phone because now a days there build like eggs.
I remember in the old days you could throw a phone at someone, knock them out then pick it up and call someone lol.
Limeybastard said:
There was another guy here ordering a brand new note 3 and he said it was on back order. Looks like you are probably getting a brand new unit then?
Sorry about the dropping, I always want to go without case as I like the feel of the phone naked, but know for a fact I will drop it without a case LOL Even though I have not yet dropped mine since it was released october 3rd.
Click to expand...
Click to collapse
I hope its a new Note3. Ill take a refurb but still prefer new.
xile6 said:
Try not to drop your phone lol.
But really after the s2 the s line has gotten crap and break easy from drops.
I my friend has drop so many phones it's not even funny.
He said the s2 last the longest. Drop and no cracks. Power button pop off lol.
His s3 broke and the battery back rubs a hold in it from normal use.
His girl had a s4 and it shatter from falling.
But again all no cases or screen protectors.
I do my best to not drop a phone because now a days there build like eggs.
I remember in the old days you could throw a phone at someone, knock them out then pick it up and call someone lol.
Click to expand...
Click to collapse
Well after such a good experience with the Note2 I decided to try case free... that has now stopped. Have a case and screen protector ready for the new one.
After the quick break on this one I am probably going to be selling the replacement one.... unsure if it will be replaced with a s5 or sony z1s. Thats a topic for another day and a lot more research.
Wait for Sony z2s with massive screen phablet love.
Sent from my SM-N900T using Tapatalk
Limeybastard said:
Wait for Sony z2s with massive screen phablet love.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
I cycle a lot..... really a lot... so carrying a note 3 in my jersey is a slight hassle and wont fit in my saddle bag.
I am wanting a large note3 like phone and then a compact high end phone... I had a N5 and it was all good except the battery life left me with a dead phone on heavy use days. The note3 has never failed me on that one.
rans0m00 said:
I cycle a lot..... really a lot... so carrying a note 3 in my jersey is a slight hassle and wont fit in my saddle bag.
I am wanting a large note3 like phone and then a compact high end phone... I had a N5 and it was all good except the battery life left me with a dead phone on heavy use days. The note3 has never failed me on that one.
Click to expand...
Click to collapse
Wish I could cycle or walk more. Put on 20 pounds since I stopped all exercise since December. Shame on me.
Sent from my SM-N900T using Tapatalk
I sent in a phone for a warranty replacement and I left the ROM on it and everything and I got mine replaced. Most refurbished phones are ones that someone owned for a couple days and returned it for whatever reason.
Sent from my SM-N900T using Tapatalk
Limeybastard said:
Wish I could cycle or walk more. Put on 20 pounds since I stopped all exercise since December. Shame on me.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Cycling for me is my mental free time. I like free time.
I need mental piece of mind. Trust.
Sent from my SM-N900T using Tapatalk
Guess this means I got a new one? the bag they sent me to return the device isnt big enough for charger cable etc.. Guess I will call them and ask... not feeling paying extra just because I didn't return the new charger they sent me. I do have the slight urge to do some drop tests with my phone that is going back as a warranty exchange.... I wont but am curious.
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rans0m00 said:
Guess this means I got a new one? the bag they sent me to return the device isnt big enough for charger cable etc.. Guess I will call them and ask... not feeling paying extra just because I didn't return the new charger they sent me. I do have the slight urge to do some drop tests with my phone that is going back as a warranty exchange.... I wont but am curious.
Click to expand...
Click to collapse
Yes, looks like you got a new one. When I got mine, it was refurbished, and NOT in a Samsung box. rather, it was a box from the insurance company.
Congrats
rahulisola said:
Yes, looks like you got a new one. When I got mine, it was refurbished, and NOT in a Samsung box. rather, it was a box from the insurance company.
Congrats
Click to expand...
Click to collapse
Thank you for the info. Now to just charge it up and check the multitouch and of course root and get to flashing. Really hoping I can just take my backup of my old Note3 and use it in my new Note3. Then TiBu the apps. Time is seriously short about to take a road trip from the Midwest to NY and the unlimited tethering among other things is a slight need. Side note... loving X-Note.
rans0m00 said:
Thank you for the info. Now to just charge it up and check the multitouch and of course root and get to flashing. Really hoping I can just take my backup of my old Note3 and use it in my new Note3. Then TiBu the apps. Time is seriously short about to take a road trip from the Midwest to NY and the unlimited tethering among other things is a slight need. Side note... loving X-Note.
Click to expand...
Click to collapse
I told you , you would get a new one. Lucky git! :cyclops:
Limeybastard said:
I told you , you would get a new one. Lucky git! :cyclops:
Click to expand...
Click to collapse
Yep I'm not complaining. This one after testing basic functioning has a screen protector on it with a case. Just went with the tech21 for both because they were there.
And yes I restored the backup from my previous note3 to the new one and no hiccups. Took like 15 minutes from root to just like the other.
Sent from my SM-N9005 using Tapatalk
I have already had to replace one pixel XL because of the ear speaker was so badly distorted that I could not hear well. Now on my replacement it happening again. I have had it for 3 months now. The only thing that has changed recent was the May security update but I'm not sure that would mess with the ear speaker.
Has anyone ever had this issue with the ear speaker. I have seen plenty of issues with the bottom speaker breaking up but not the ear piece. I really don't want to go threw the replacement process again
Sent from my Pixel XL using Tapatalk
I have a similar issue of slight distortion from earpiece and Bluetooth too.
It's noticeable especially coming from iPhone 7 and Samsung s8 that have high quality earpiece.
I bought mine few days ago second hand so I don't know if earpiece was like this from the start or broke down after an update.
I suppose we should wait till next update and see if it gets fixed
Στάλθηκε από το Pixel XL μου χρησιμοποιώντας Tapatalk
Flexia32 said:
I have already had to replace one pixel XL because of the ear speaker was so badly distorted that I could not hear well. Now on my replacement it happening again. I have had it for 3 months now. The only thing that has changed recent was the May security update but I'm not sure that would mess with the ear speaker.
Has anyone ever had this issue with the ear speaker. I have seen plenty of issues with the bottom speaker breaking up but not the ear piece. I really don't want to go threw the replacement process again
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
You and I are in exactly the same boat. I replaced mine this spring with a terrible ear speaker and I just went through the replacement process again. Waiting on my replacement to arrive. I'm really surprised that we aren't seeing more about this issue online since both of us have had this happen twice so far. It's got me a little concerned about what will happen when the 1 year warranty runs out...
chado006 said:
You and I are in exactly the same boat. I replaced mine this spring with a terrible ear speaker and I just went through the replacement process again. Waiting on my replacement to arrive. I'm really surprised that we aren't seeing more about this issue online since both of us have had this happen twice so far. It's got me a little concerned about what will happen when the 1 year warranty runs out...
Click to expand...
Click to collapse
Based on how Google treated their Nexus 6P customers after the one year warranty ran out my guess is they will tell you you're screwed --especially if it turns out to be a widespread issue. The speakers on the Pixel XL are actually pretty terrible when they are working properly. The only thing I can suggest to the poster who is reluctant to RMA his phone again is to try a factory reset first. It's possible the audio drivers got corrupted at some point and that a factory reset would fix the problem.
chado006 said:
You and I are in exactly the same boat. I replaced mine this spring with a terrible ear speaker and I just went through the replacement process again. Waiting on my replacement to arrive. I'm really surprised that we aren't seeing more about this issue online since both of us have had this happen twice so far. It's got me a little concerned about what will happen when the 1 year warranty runs out...
Click to expand...
Click to collapse
Yeah I'm worried about the after 1 year. And my 2nd replacement they just sent me has a bad GPS chip in it. I can't get any GPS location. I complied enough and asked to be compensated for receiving a defective device. Google offered me a refund for my original purchase price if I return the phone. I'm on the fence about what to do. I don't want to be stuck with a device I can't hear on after 1 year and really like this phone. I may just return it and hold it for the pixel 2 while trying to use a old device
Sent from my Pixel XL using Tapatalk
Flexia32 said:
Yeah I'm worried about the after 1 year. And my 2nd replacement they just sent me has a bad GPS chip in it. I can't get any GPS location. I complied enough and asked to be compensated for receiving a defective device. Google offered me a refund for my original purchase price if I return the phone. I'm on the fence about what to do. I don't want to be stuck with a device I can't hear on after 1 year and really like this phone. I may just return it and hold it for the pixel 2 while trying to use a old device
Click to expand...
Click to collapse
That sounds like a good idea, actually because Google likely won't help you once the warranty expires. Given the recent history of problems with the Google devices going back to the last two Nexus models if you do buy a Pixel 2 you should seriously consider springing for the two year extended warranty. Your Pixel is no longer worth the original purchase price and will be worth much less still after the Pixel 2 comes out. If Google will refund your full purchase price just months before the Pixel 2 comes out that sounds like a too good to pass up deal to me.
I've had my Pixel phone for 3 months and I'm getting the distortion on the speaker. It's so bad I can barely hear people on the other end talking. My service provider is saying to bring it in for repair and it will be covered but I'm worried since I keep hearing of the same problem.
Just picked up a refurb XL and, predictably, the navbar burn-in is fairly significant. I assume this is true for the vast majority of XLs out there in the wild that have been used for any length of time.
A couple questions:
1. I believe either the 8.0 or 8.1 update introduced some kind of alternating colors for the navbar to mitigate burn-in? If this is true, is it really the period that XLs were on 7.x when most of the burn-in happened -- meaning if you got a pristine screen now and started off with 8.x right away, you'd be in the clear, meaning normal usage won't ever result in significant navbar burn-in?
2. Is there any hope of RMAing to Google for burn-in if you bought it secondhand? Is there an easy way to check whether it was originally purchased from the Goog Store vs. elsewhere?
I think you are vastly over estimating how many pixels have burn in. Significant burn in simply is not caused by normal use... Maybe it was a display phone or something.
lafester said:
I think you are vastly over estimating how many pixels have burn in. Significant burn in simply is not caused by normal use... Maybe it was a display phone or something.
Click to expand...
Click to collapse
Even for the persistent on screen buttons? It only makes sense that those will burn in over a long period of normal use, at least without special software tricks.
Mine has moderate burn-in where the navbar is when I view fullscreen videos, but none visible anywhere else on the screen. I found a few older threads here where many people report the same issue, in some cases after only weeks of normal use.
Mine is a 2016 pixel with no burn in. I've seen a couple old posts about it but nothing suggesting every pixel has extreme burn in issues.
Mine doesn't have it either, I don't think it's normal unless you sit your phone down for hours with the same thing on the screen. These phones are built to withstand normal and even heavy use.
Had mine just over a year and have burn in on the Nav bar only slightly but noticed on a clean img only used this devices for normal use don't leave the display on that much never for like 15+ mins at a time only devices with amoled I've had burn in
lafester said:
I think you are vastly over estimating how many pixels have burn in. Significant burn in simply is not caused by normal use... Maybe it was a display phone or something.
Click to expand...
Click to collapse
Not at all. I had a Pixel XL bought in December 2016 - I had to RMA due to burn in issues, I had a new one sent out to me in June 2017 and the screen has burned in on that - i've had to live with this. I'm a moderate user, I usually watch a lot of twitch streams which immerses the display.
I believe Google has seen the numbers of the screen burn on both Pixel phones and made a software change with gestures in Android 9.0 - this in itself is bad for anyone who has it because we're now going to see the burn in even more in my opinion.
It's a fundamental flaw with Pixel devices - the average user probably isn't even aware that they have it, but it's definitely an issue.
Try to contact with them via chat which is integrated with pixel device!
I said them that I bough the device used without receipt and they offered me a replacement solution l..
They was gonna replace my device with new one because of WiFi problem but apparently I live in Cyprus and they can not cover me under warranty because there is not an authorised google service center (there is an HTC one but no luck either) so I did DIY by adding some plastic cards and now it’s working just fine!)
Status bar burn in here. I think it's unavoidable.
dimitrispas22 said:
Try to contact with them via chat which is integrated with pixel device!
I said them that I bough the device used without receipt and they offered me a replacement solution l..
They was gonna replace my device with new one because of WiFi problem but apparently I live in Cyprus and they can not cover me under warranty because there is not an authorised google service center (there is an HTC one but no luck either) so I did DIY by adding some plastic cards and now it’s working just fine!)
Click to expand...
Click to collapse
I tried this, but as I have a crack on the back glass, it is going to charge me an excess fee - if I claim on my insurance over here it's a £100 excess and guaranteed either a new phone or cash equivalent in 48hrs . So beware if you have any damage other than the screen burn they'll claim it voids the warranty even if it's unrelated to the burn in issues.
droid_1989 said:
I tried this, but as I have a crack on the back glass, it is going to charge me an excess fee - if I claim on my insurance over here it's a £100 excess and guaranteed either a new phone or cash equivalent in 48hrs . So beware if you have any damage other than the screen burn they'll claim it voids the warranty even if it's unrelated to the burn in issues.
Click to expand...
Click to collapse
Do a DIY and fix the back glass yourself see jerryrigeverything chanel for replacment and be careful not to scratch the metall and get one with preinstalled adhesive!
Hope it works!
dimitrispas22 said:
Do a DIY and fix the back glass yourself see jerryrigeverything chanel for replacment and be careful not to scratch the metall and get one with preinstalled adhesive!
Hope it works!
Click to expand...
Click to collapse
For the price of an insurance job, and me looking to get the oneplus 6, there's no real point tbh.
May get the Pixel 3 in October too.
droid_1989 said:
For the price of an insurance job, and me looking to get the oneplus 6, there's no real point tbh.
May get the Pixel 3 in October too.
Click to expand...
Click to collapse
Great idea!
What are your thoughts about pixel's notch?
(I think it gonna be huge . )
dimitrispas22 said:
Great idea!
What are your thoughts about pixel's notch?
(I think it gonna be huge . )
Click to expand...
Click to collapse
I don't think the notch will go away any time soon, for me it doesn't bother me. I suspect we will see it on a tablet soon too.
dimitrispas22 said:
Try to contact with them via chat which is integrated with pixel device!
I said them that I bough the device used without receipt and they offered me a replacement solution l..
They was gonna replace my device with new one because of WiFi problem but apparently I live in Cyprus and they can not cover me under warranty because there is not an authorised google service center (there is an HTC one but no luck either) so I did DIY by adding some plastic cards and now it’s working just fine!)
Click to expand...
Click to collapse
Tried chat but they said the warranty expired late last year, so no luck.
Looks to me like it's almost impossible to get a new XL these days, and almost all used ones are going to have the burn in. What a shame that they produced relatively few units for how many people wanted this device, creating short supply and an awful market for late adopters looking for a deal. I'm not interested in the 2 XL unless it gets down to around half its current cost -- too many compromises with the display, no headphone, etc. to justify $700+ for me.
Me too
ominousnimbus said:
Tried chat but they said the warranty expired late last year, so no luck.
Looks to me like it's almost impossible to get a new XL these days, and almost all used ones are going to have the burn in. What a shame that they produced relatively few units for how many people wanted this device, creating short supply and an awful market for late adopters looking for a deal. I'm not interested in the 2 XL unless it gets down to around half its current cost -- too many compromises with the display, no headphone, etc. to justify $700+ for me.
Click to expand...
Click to collapse
I am in your shoes too (a bit)...Bought a refurbed Pixel XL last week from Amazon..Have fairly faint, but existent navbar burn in...I have e-mailed the seller on Amazon and they asked for pictures, but even if I get a replacement phone, will that have burn-in also?
Google chat yielded no results as they wouldn't give me any warranty info since I'm not the original buyer.
I am super picky about this kind of stuff, and my Nexus 6 and moto 360 tormented me with burn-in, but I got this phone for like $225...I might just try to forget about it, and enjoy the life I get from it.
smokinjoe2122 said:
I am in your shoes too (a bit)...Bought a refurbed Pixel XL last week from Amazon..Have fairly faint, but existent navbar burn in...I have e-mailed the seller on Amazon and they asked for pictures, but even if I get a replacement phone, will that have burn-in also?
Google chat yielded no results as they wouldn't give me any warranty info since I'm not the original buyer.
I am super picky about this kind of stuff, and my Nexus 6 and moto 360 tormented me with burn-in, but I got this phone for like $225...I might just try to forget about it, and enjoy the life I get from it.
Click to expand...
Click to collapse
Yep, also got mine from the Amazon refurb listing. I'd be fine with it for the price if not for this stupid burn in thing. I'm trying to get over it, but seems like it's going to be a real factor for things like fullscreen video/movies, VR, etc. And to make it worse, with Goog pushing toward gesture navigation in Android P, the navbar will no longer have the same outline... we may be seeing the burn in constantly instead of just in those full screen situations.
ominousnimbus said:
Yep, also got mine from the Amazon refurb listing. I'd be fine with it for the price if not for this stupid burn in thing. I'm trying to get over it, but seems like it's going to be a real factor for things like fullscreen video/movies, VR, etc. And to make it worse, with Goog pushing toward gesture navigation in Android P, the navbar will no longer have the same outline... we may be seeing the burn in constantly instead of just in those full screen situations.
Click to expand...
Click to collapse
I think after demoing P in Android Studio, gestures are merely optional to turn on, so hopefully, the navbar stays (I think I'd prefer the navbar anyways).... but, I'll let you know what the Amazon seller comes back with. The only time I REALLY see it is during bootup white screen, and specific wallpaper colors
Edit: The seller on Amazon is offering a replacement after photos. Hopefully I can get a phone before I send this one back, and hopefully it won't have burn-in.
smokinjoe2122 said:
I am in your shoes too (a bit)...Bought a refurbed Pixel XL last week from Amazon..Have fairly faint, but existent navbar burn in...I have e-mailed the seller on Amazon and they asked for pictures, but even if I get a replacement phone, will that have burn-in also?
Google chat yielded no results as they wouldn't give me any warranty info since I'm not the original buyer.
I am super picky about this kind of stuff, and my Nexus 6 and moto 360 tormented me with burn-in, but I got this phone for like $225...I might just try to forget about it, and enjoy the life I get from it.
Click to expand...
Click to collapse
chat again with them and tell them that you don't have the receipt and the box. I said to them that I bought it used from someone else and they offered me a replacement if I am able to sent in to a person who lives in the UK and sent it directly to them ..don't listen only one agent try 2-3 times until they offer you the best solution they can ....since I wasn't able to get the offer since I am in Cyprus and I am 16 years old I did DIY and fixed my wifi problem myself
PS. have burned in on navbar but it's not a big deal since isn't too much noticeable!
and the best thing for me I love stock android and fast updates but where I live all people are using Samsung and iPhone (my friends saying that I am crazy because of that:crying::laugh
anyway, good luck!
So as an update, they said they'd replace my phone, but I had to send into them, then they'd send me a new one. I'm not going 10 days without a phone, so I am sending this one back, and just ordered another one. Hopefully, my new one won't have burn-in also.
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
It's delaminating... sealant failure.
Is what it looks like to me...
Likely it will continue to propagate.
llooks like you got a returned unit
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
chieco said:
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
Click to expand...
Click to collapse
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
blackhawk said:
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
Click to expand...
Click to collapse
Huh...? Did anyone ask you what you would have chosen?
chieco said:
Huh...? Did anyone ask you what you would have chosen?
Click to expand...
Click to collapse
Not for your benefit. Too late.
The other question for you is if it fails again, what will Samsung do?
I saw Canon replace a $6G pro cam with a new one after hardware lockup issues after their 1st repair attempt failed. They didn't even blink... they just made it right.
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
blackhawk said:
The other question for you is if it fails again, what will Samsung do?
Click to expand...
Click to collapse
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
blackhawk said:
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
Click to expand...
Click to collapse
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
chieco said:
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
Click to expand...
Click to collapse
Canon is a trusted partner; Samsung and Android are not.
Trust is earned.
There are numerous reasons why I gave that advise. In your case it's irrelevant but not for others who just had one fail!
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Actions have consequences... but only if you hold them accountable.
Mind you I wuv my N10+, I have 2 of them now.
Running on P and Q but not R, ever.
My wrath at Samsung and Android is a laser sharp focus on their continued fubars, not successes. In the last year there have been many, which is why I choose to bypass both this year and in 2022. Zero regrets.
OP, if you have an Asurion repair center (formerly UBreakIFix) near you, you could always take it to them have them look at it. They are the official repair center for Samsung and who does all their warranty repairs and service.
blackhawk said:
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Click to expand...
Click to collapse
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
chieco said:
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
Click to expand...
Click to collapse
Some people just don't like Samsung and want you to dislike it as well. I've owned nearly every Samsung flagship since the S7 Edge. Including all the Notes (not the Note 7), and the ZF2 and ZF3. Oh, and I literally own every single version of the wireless buds they've ever produced. And two of their Tab S tablets. Samsung customer service is clunky, but they've never not taken care of an issue for me immediately and without question. I've made two warranty claims through all those devices. And I've owned several of each device, because I can never decide on a color.
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Guyinlaca said:
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Click to expand...
Click to collapse
It's actually a delamination or adhesive failure. It wasn't present when first purchased.
Most likely cause is improper surface/adhesive preparation or curing. This should not happen.
If not an isolated incident it indicates a larger design and/or production problem. Time will tell.
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
There are too many stories about bad Samsung service here on this site alone. Cover yourself when dealing with them. Take detailed pictures before/as boxing , double box and fully insure anything of value you ship to them.
blackhawk said:
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
Click to expand...
Click to collapse
Yes, I'd demand a brand new phone. There is absolutely no excuse for them not to replace a $1700+ device with a brand new one.
jemfalor said:
llooks like you got a returned unit
Click to expand...
Click to collapse
No it is supposed to be a brand new unit. Direct from Samsung. Packaged new.
fromVinnie said:
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
Click to expand...
Click to collapse
Don't mind me asking. Did your fingernail accidentally poke the part of the screen when you are removing case?
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
Sugaaa said:
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
Click to expand...
Click to collapse
That's not encouraging... a lamination failure.
It sounds like one of those self adhesive screen protectors that I hate. However one of those cost around $50 to buy and have applied.
Samsung's deductible of $250 more than covers the part and labor. That's not a good deal.
I'm not impressed with Samsung for they way they are fielding this expensive device.
It's doomed to fail at the fold, just a question of time. Samsung knows this all too well.