Develop Bugs

Sprint selling the ET4G IS FRAUD!

THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.

rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
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Two things:
1) You get a 14 day return policy. Use it if necessary. You have that responsibility/option as a customer.
2) Reps are going to vary. Some simply don't know.
Both reps I dealt with informed me of the issue before purchase. [One is a member of xda]

#1 You get a 14 day window and some people will not figure it out in those 14 days since there are times you can get 5 in 1 day and none for 3 days.People who are not on here may not figure it out for a month.
#2 they sell it on there website with no disclaimer it is fraud if you ask a legal expert i would bet on it.May be a very gray area but i have no doubt it is.

I can tell you about issues with every phone that is out there right now. Do you think a sales rep is going to go through the list with you.
I have no problems with my phone and have never seen an LOS on it. If the rep told me there is a probem with LOS they would have bee lying to me. lol

Yes every phone has issues but a KNOWN ISSUE THIS IS that sprint knows is widespread some issues are for like 10% but not like this where it is close to i would guess 75% to 90% of the phones do it.
This phone did it from launch and sprints knows it is a issue a known issue as sprint calls it which a rep says when they call it a known issue it is very widespread.
And it is not the reps job to tell people IT IS SPRINTS AND THEY SHOULD PUT A DISCLAIMER out on there website since it is a known issue no matter how you cut it.
And why? because they would lose sales.I would love to see any other type of place keep selling a item they know has issues.Would Ford? Honda? heck they recall them let alone stop selling them.

rdcrds said:
#1 You get a 14 day window and some people will not figure it out in those 14 days since there are times you can get 5 in 1 day and none for 3 days.People who are not on here may not figure it out for a month.
#2 they sell it on there website with no disclaimer it is fraud if you ask a legal expert i would bet on it.May be a very gray area but i have no doubt it is.
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rdcrds said:
Yes every phone has issues but a KNOWN ISSUE THIS IS that sprint knows is widespread some issues are for like 10% but not like this where it is close to i would guess 75% to 90% of the phones do it.
This phone did it from launch and sprints knows it is a issue a known issue as sprint calls it which a rep says when they call it a known issue it is very widespread.
And it is not the reps job to tell people IT IS SPRINTS AND THEY SHOULD PUT A DISCLAIMER out on there website since it is a known issue no matter how you cut it.
And why? because they would lose sales.I would love to see any other type of place keep selling a item they know has issues.Would Ford? Honda? heck they recall them let alone stop selling them.
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Okay... on one hand you say that it may happen only rarely and on the other hand you throw out numbers like 75% to 90% of phones.
Where did you get these numbers?

Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread

rdcrds said:
Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread
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Honestly, if asking you where you get numbers from and pointing out absurdities is "being a troll on xda" then you can sign me and any rational person up for that list.

I'm a troll too... Came from a moment and I hate to tell you guys, but every sammy phone suffers from data lock/LOS... Sorry to be the bearer of bad news...
Sent from my PG06100 using Tapatalk

I wanna troll too.....I dont have any signal problems with mine

rdcrds said:
Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread
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Bro your being a **** and unrealistic , the phone has a problem it will be sorted, I know the PHOTON has had a ton of patches sent out since day 2 when they started having loss of sound in the earpiece, although it sucks having patches but regardless it is still one of the best 2 phones we see #1 being the ET4G! The los is annoying but brief and is being worked on as we rant about the only true negative with this product!
Fraud? Legal experts? hahaha you dont think Sprint and Samsung both have a legal team haha come on to be annoyed is one thing but dont start trying to throw out hints for somebody else to fight your battle

75% - 90%.....lol
Glad you threw out the facts.....You must have been a pretty busy person pulling your metrics and data.
This number is based on few users on XDA who are known to root their phones. If you were truly going to do a test, it would have to be based on untouched never rooted phone. Rooted phones would not even be considered in the data gathered, so that leaves out most XDA users.
You do realize how many of these phones are sold and how many of it's users are actually on this site, right?

rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
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Click to collapse
How old are you?! Have you ever bought anything anywhere?! That's how sales are done buddy. It's up to you to research the product prior to investing in it. The rep will always try to close the sale by exagerating, omitting things. It is not fraud in this country.

90% of statistics are made up on the spot..
A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.
Fraud must be proved by showing that the defendant's actions involved five separate elements: (1) a false statement of a material fact,(2) knowledge on the part of the defendant that the statement is untrue, (3) intent on the part of the defendant to deceive the alleged victim, (4) justifiable reliance by the alleged victim on the statement, and (5) injury to the alleged victim as a result.
A statement of belief is not a statement of fact and thus is not fraudulent. Puffing, or the expression of a glowing opinion by a seller, is likewise not fraudulent. For example, a car dealer may represent that a particular vehicle is "the finest in the lot." Although the statement may not be true, it is not a statement of fact, and a reasonable buyer would not be justified in relying on it.

[email protected] said:
75% - 90%.....lol
Glad you threw out the facts.....You must have been a pretty busy person pulling your metrics and data.
This number is based on few users on XDA who are known to root their phones. If you were truly going to do a test, it would have to be based on untouched never rooted phone. Rooted phones would not even be considered in the data gathered, so that leaves out most XDA users.
You do realize how many of these phones are sold and how many of it's users are actually on this site, right?
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The percent of phones is not known. Who will release statistics, Sprint? Samsung? I don't think either. My phone is bone stock and I have had LOS only a handful of times I know of. I get data roaming several times/week at my house and this is while on wifi. Does not wifi count as a data connection? Hope this improves with software update but could become worse till better. If I treated patients like this I would lose my license and be on welfare.
Doc

Stock pulled kernal/root and cwm. Stock rom. No Los for a week now. Also noticed that juicedefender cause the issue sometimes. After getting rid of it. I'm all good.
Sent from my SPH-D710 using xda premium

It's not like you couldn't trade your Epic Touch for any of the other high end phones with money on top. Quit crying and wait for a fix or trade it. Or buy an iPhone 4s. Oh wait, they aren't perfect either. I hear their battery life is poor compared to the 4.
sent from my Epic 4g Touch

When I was a custom kernel, I got LOS around 3x per day as OP does. When I switched back to stock, the number reduced to 0. Same with a friend who I did the same thing with.
Op,
If you are *****ing about LOS, and are on a custom kernel, then I have no sympathy. If you are on a stock kernel, ROM then raise hell brutha

I've never experienced LOS on both my Epic 4g, and my Epic 4g Touch. Weird.

rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
Click to expand...
Click to collapse
For the first time ever, I actually agree with one of your posts. For Sprint to claim that the responsibility is on Samsung is disingenuous and only a tactic to deflect customer anger.

LTE Gnex Radio Problems? Try This

Background
This is by no means definitive, so don't everyone go get your panties in a wad and pitch fits like 12 year olds.
So several days ago I noticed that my GNex was starting to have issues with dropping calls and data connections. Basically, I was dropping data and voice despite having a connection to the network about every 2-5 hours, requiring a reboot. This happened over a 3 day period in a stationary position, in radically different places (like 80-150 miles apart). It was happening on 3G and on 4G so I was pretty confident that it wasn't just a localized outage or the local tower acting up. I'm no expert and certainly no /dev, but I've been around some Android devices a time or two.
I'm a big proponent that 95% of problems with an Android device are user error. That doesn't mean you're holding it wrong or that you're stupid, merely that something the user has installed or set is affecting something else, that affected something else. As an example, shortly after getting my GNex I installed TweetDeck. I had used Navigation several times to test GPS (first thing I did being a SGS owner) so I knew it worked and worked well. Anyway, immediately after installing and setting up TweetDeck, my GPS crapped. It would see satellites but not connect... even after 30 minutes....even after rebooting, clearing AGPS data, blah blah. Being objective, I decided to freeze TweetDeck with TB. As soon as I did, GPS returned. As soon as I unfroze it, GPS failed. I uninstalled TweetDeck and reinstalled from the Market, and had no more issues.
Solution (For me at least)
With that event in mind, and a crapped out radio, I went looking through my app drawer for apps that access the radio. I picked out Network Info II 0.6.0, Real Signal 3.5 and Network Signal Info 1.51. I rebooted and waited. Here it is three days later, and I have yet to have a single voice or data drop. If I've had one on the data side, I haven't noticed and it certainly wasn't for long.
I don't know how or why. All I know is that I've never had any form of radio trouble and those apps were recently installed, and that without them, the radio issues are gone. Take it for what it's worth, which probably isn't much. But if you're on 4.0.4, with 4.0.4 radios and you're suffering from radio problems, flip through your app drawer and remove or freeze applications that have the sole purpose of polling data from your radios. Who knows, maybe having 3 was 1 or 2 to many.

Thanks for the write up. And I really think the issue with certain apps interfering with OS-level stuff is a big issue, and one that nobody seems to want to notice.
There are a ton of posts, not only on this forum but on others, where people are saying they have so many issues with the Nexus and this and that. What a lot of people don't realize is that, yes, certain apps that are either poorly coded in general or not coded for ICS can potentially interfere with the normal operations of your phone.
A lot of people tend to use/stick with apps that they are used to, right? I came from the G1, the very first Android phone, so I've been using Android for awhile, and I bet that other people are too. Some apps are a staple of people's usage, meaning as soon as they get a new device, those same apps are the first to be downloaded and installed. However a lot of times those apps are abandoned by their developers, never to be touched again.
So of course an app that was coded on Froyo or even Eclair that calls the GPS or the radio or bluetooth stack or something else hardware related can potentially cause issues, especially with ICS being such a radical change from Gingerbread.

Question for OP. When you lost your data after 5 hours or so, was your 4G or 3G signal still showing as well as the data bars still moving like they are active but technically your data is not connected at all?
Was it apps you added that you froze or system stype apps? How did you see what accesed the radio?

[email protected] said:
Question for OP. When you lost your data after 5 hours or so, was your 4G or 3G signal still showing as well as the data bars still moving like they are active but technically your data is not connected at all?
Was it apps you added that you froze or system stype apps? How did you see what accesed the radio?
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Yes. It was doing the typical thing you read about where people will have gray bars, 4G/3G showing, "Verizon Wireless" on the lock screen but no connection to anything at all.
The applications I froze are all 3rd party market apps. Check out the permissions for Network Info II as an example. My not so scientific hypothesis wonders if too many apps that can read "Network State" and "Phone State" going at once is too many. Again, not really based on anything at all, but I wouldn't be surprised to learn that multiple apps or a poorly coded app constantly requesting Network/Phone State could throw radios into a tailspin and cause those radio crashes that we see from logcats.
And as a disclaimer, I'm not knocking those applications or saying that there's anything wrong with them. I make this post primarily to encourage people with the issue to think logically about the apps they have installed and experiment with removing some out of the equation. Going back to what I said eariler, 99% of people that install TweetDeck on their GNex probably don't have GPS issues because of it, ever. I did until uninstalling and reinstalling and haven't had issues since.
I see this as possibly being no different, at least in regards to a 4.0.4 Bootloader, OS and Radio Package.

Food for thought: Apps have not been updated to work 100% with ICS?

KWKSLVR said:
Yes. It was doing the typical thing you read about where people will have gray bars, 4G/3G showing, "Verizon Wireless" on the lock screen but no connection to anything at all.
The applications I froze are all 3rd party market apps. Check out the permissions for Network Info II as an example. My not so scientific hypothesis wonders if too many apps that can read "Network State" and "Phone State" going at once is too many. Again, not really based on anything at all, but I wouldn't be surprised to learn that multiple apps or a poorly coded app constantly requesting Network/Phone State could throw radios into a tailspin and cause those radio crashes that we see from logcats.
And as a disclaimer, I'm not knocking those applications or saying that there's anything wrong with them. I make this post primarily to encourage people with the issue to think logically about the apps they have installed and experiment with removing some out of the equation. Going back to what I said eariler, 99% of people that install TweetDeck on their GNex probably don't have GPS issues because of it, ever. I did until uninstalling and reinstalling and haven't had issues since.
I see this as possibly being no different, at least in regards to a 4.0.4 Bootloader, OS and Radio Package.
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Alright, so will that app tell me what is accessing that feature or do I need to go through every app to find out and what exactly shoould t say in the access?
Help me out here please because this is starting to annoy me!

The fastest way to see what apps have what permissions is Menu > Settings > Apps then go through each app and scroll down to permissions. Or you could back up your apps with TB, do a Nandroid then completely wipe the phone and live with it totally untouched (minus your gmail account of course) long enough to see if the problem goes away.
Don't get me wrong, I've never seen an LTE phone that didn't occasionally disconnect for a few seconds. People that say, "OMG my Rezound never did" are either full of it or didn't pay attention. There are plenty of cases of Rezounds, Maxx's and Thunderbolts having brief and random disconnects. But there's a huge difference between that, and losing signal as often as I was and as often as many people here say they do. There's nothing you can do about the former, but hopefully this is something that can be done about the latter. I'm crossing my fingers that it may help and that it's a relatively simple fix because frankly, until I saw it for myself I thought a lot of people were being drama queens. I'm not a whiner, I'm a doer, so I encourage everyone to go do.
bk201doesntexist said:
Food for thought: Apps have not been updated to work 100% with ICS?
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There are a TON of apps that haven't been updated. I have a paid app that hasn't been updated that is abandoned and still on the market. Works fantastic except on ICS.

I've thankfully been free of radio issues thus far on my GNex, but I want to thank you for this thread.
KWKSLVR said:
I'm a big proponent that 95% of problems with an Android device are user error. That doesn't mean you're holding it wrong or that you're stupid, merely that something the user has installed or set is affecting something else, that affected something else.
...
Being objective, I decided to freeze TweetDeck with TB. As soon as I did, GPS returned. As soon as I unfroze it, GPS failed. I uninstalled TweetDeck and reinstalled from the Market, and had no more issues.
Click to expand...
Click to collapse
KWKSLVR said:
I make this post primarily to encourage people with the issue to think logically about the apps they have installed and experiment with removing some out of the equation.
Click to expand...
Click to collapse
Not to jump up on too high of a soapbox, but I couldn't agree with you more.
It's very satisfying to read about people methodically, empirically testing. It's something that seems rare these days.
So thank you!

KWKSLVR said:
The fastest way to see what apps have what permissions is Menu > Settings > Apps then go through each app and scroll down to permissions. Or you could back up your apps with TB, do a Nandroid then completely wipe the phone and live with it totally untouched (minus your gmail account of course) long enough to see if the problem goes away.
Don't get me wrong, I've never seen an LTE phone that didn't occasionally disconnect for a few seconds. People that say, "OMG my Rezound never did" are either full of it or didn't pay attention. There are plenty of cases of Rezounds, Maxx's and Thunderbolts having brief and random disconnects. But there's a huge difference between that, and losing signal as often as I was and as often as many people here say they do. There's nothing you can do about the former, but hopefully this is something that can be done about the latter. I'm crossing my fingers that it may help and that it's a relatively simple fix because frankly, until I saw it for myself I thought a lot of people were being drama queens. I'm not a whiner, I'm a doer, so I encourage everyone to go do.
There are a TON of apps that haven't been updated. I have a paid app that hasn't been updated that is abandoned and still on the market. Works fantastic except on ICS.
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My signal does not go in and out but randomly after hours it might lose data. By looking at it you would never know because everything looks fine but behind the scenes data is not working.
So what we are looking for in permissions is what you listed in the 1st post and that is what will be listed?
I thought it might have been me running in tablet mode so I just switched back to phone mode. Would like to see if it is actually caused by what you say.

[email protected] said:
My signal does not go in and out but randomly after hours it might lose data. By looking at it you would never know because everything looks fine but behind the scenes data is not working.
So what we are looking for in permissions is what you listed in the 1st post and that is what will be listed?
I thought it might have been me running in tablet mode so I just switched back to phone mode. Would like to see if it is actually caused by what you say.
Click to expand...
Click to collapse
When I froze those apps, I picked them because I knew they had access to:
Network communication > view network state > Allows an application to view the state of all networks. The part in bold is the description of what the permission "View Network State" means. That permission is under the "Network Communication" Category. Some apps will have more than that single permission under Network communication, some with have none at all. "Real Signal" has the fewest permissions out of the three I froze, and maybe all three don't HAVE to be frozen, but I haven't tested that yet.

Another random thought. During that time period, I also had a BUNCH of random reboots.

Maybe on other devices 95% user error might be closer.
But, not on my Gnex! What if you bought a completely new phone and have not installed any apps. The first time you open up the stock browser and use it for 5 mins or so on 4G LTE next to the cell tower -75 db stationary and still lose connection of both data and voice with "the triangle of death" on 2 separate GNex with 2 new SIM cards? Is this a bad batch? To me, "bad batch" is when we say 1/100 is a faulty device but this is almost reversed with GNex. We should exchange devices until we find a "good batch"
All I am saying is we all should be a little more compassionate for people like me. A lot of problems are made by users, sure. But it sure isn't 95%....It's more like samsung/google/vzw 60% in this case..
I hope I shed a little light on all the users that did not create user errors yet still have radio problems and VZW keep telling us to wait because issues are going to be addressed with the supposed firmware update that should have come in Feb, now March. Now...I don't know when.
Thank you for your post though, you rock

With anything, even product reviews, the people that have issues always make up the vocal majority. No one talks about how things work the way they should.
If my phone truly dropped 4G as often as it did when I had this application conflict, I'd be in the Verizon store every day until I either had a replacement or got banished from the store. If Verizon told me that it was "normal" and to live with it, I'd pay a visit to management at a different Verizon store and pay an online visit to the BBB. If that didn't do any good and I was really REALLY bored and had nothing better to do, I'd probably draw up a letter to Verizon's legal department about the liability Verizon could have when a consumer can't call 911 in the middle of the night because the radio crashed.
I still think it's an incompatibility hiccup with ICS more than necessarily an issue with Verizon's LTE network. I see GSM owners complaining too. And, as I said in the OP, I can only speak for a "stock" 4.0.4 bootloader/modem/radio experience. I've seen posts from people talking about how their problems have disappeared since making the move from 4.0.2 to 4.0.4. All I can speak of from my own experiences is that I've never had a problem from any version of ICS other than what I experience.
Come to think of it, I think I'll defrost all three of those apps and see what happens, especially since the phone in my hotel seems to be in working order.

OK, in the couple of hours since I've defrosted my cocktail of apps I've:
Opened the Facebook app, watched it poll for GPS and lock, then closed the Facebook app only to have GPS stuck on. Once I went into Settings > Apps > Location Services and tried to uncheck "GPS satellites" it rebooted. After rebooting, the phone showed 4G and a connection to Google's servers but I couldn't browse or use any app that is web based (like speed test, gmail, etc). After about 30 minutes of trying, I rebooted again and everything was fine. I have a feeling it's related to Real Signal looking at the plethora of stuff it monitors and that it's starting up on boot.
That's all I personally care to see. Needless to say, they're all frozen again.

I don't think there is a problem with real signal, I only installed it after having these problems to start with.
Since I got my nexus it works randomly drop voice and data. People would call me and get a fast busy signal. I tried many different radios and they all behaved the same. I switch my network to CDMA only and haven't dropped data or voice in two days.
Sent from my Galaxy Nexus using xda premium

On 4.0.4?
I don't think it's necessarily just Real Signal. I think it's multiple apps polling data from your radios. After a few more days, I'll go through them one by one. So far in my experiences on my setup, there is something up with the combination of those apps.
Again, there's a solid chance that a combination of other apps could give other people similar issues.
I will say this, even if I had problems before installing those apps, this particular cocktail would only make them worse.

It's not ICM
Hi all - First post here, but have been having nightmares with my wifes Nexus - mine is fine and drops NOTHING - EVER.
Hers on the other hand - we are on our 2nd one and I was informed by Verizon today, that it's been 14 days since they replaced it and I"m stuck with it. I rooted her phone and installed 4.04, which fixed the random reboots she was having, and her signal LOOKED stronger, but she is dropping calls like mad and getting kicked off the network randomly.
Anyway, it does not appear to be a ICM thing - I was reading a review on IT World (I'm not allowed to post links till I've posted 8 times? ) - They are describing THE EXACT SAME THING the Galaxy Nexus is having. So there is a switching problem WITH VERIZON. The Maxx isn't ICM and the phone is a totally different manufacturer (Motorola)
I'm smelling class action lawsuit.

Woodk1 said:
Hi all - First post here, but have been having nightmares with my wifes Nexus - mine is fine and drops NOTHING - EVER.
Hers on the other hand - we are on our 2nd one and I was informed by Verizon today, that it's been 14 days since they replaced it and I"m stuck with it. I rooted her phone and installed 4.04, which fixed the random reboots she was having, and her signal LOOKED stronger, but she is dropping calls like mad and getting kicked off the network randomly.
Anyway, it does not appear to be a ICM thing - I was reading a review on IT World (I'm not allowed to post links till I've posted 8 times? ) - They are describing THE EXACT SAME THING the Galaxy Nexus is having. So there is a switching problem WITH VERIZON. The Maxx isn't ICM and the phone is a totally different manufacturer (Motorola)
I'm smelling class action lawsuit.
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Yes, indeed.
I am very surprised to not see one yet!
It means all of us with this issue is actually being very patient at the moment.
Again, for anyone who does not have this issue at all, and curious to find out what issue we all are actually describing here by LTE Connection Drop + Voice Drop is:
http://code.google.com/p/android/issues/detail?id=24345

Man, why does everyone always pull the "class action lawsuit" line?
Firstly, you're not going to do diddly squat legally about it, so stop kidding yourselves (and us) when you say that you are.
Secondly, no service you pay for is "guaranteed" to have 100 percent uptime. My Comcast internet connection goes out every 3 months or so anywhere from 5 hours to one day. Do you think I have legal grounds to sue them? Nope. When a thunderstorm rolls in and you lose power for 12 hours, can you sue your electric company? Nope. In fact, I'm pretty sure in most ToS contracts or forms that you sign, it states that they do not guarantee you anything.
LTE is a relatively new technology, and Verizon is the first one to offer it. There's going to be hiccups and growing pains. It's been a year and it's A LOT better now than it was back when it started. 4 years ago we were all happy to get something faster than EDGE speeds, and now we get connections capable of 40/50 Mbps down at times and people are still unhappy.
I understand people's frustrations with the network/switching issues that are occurring between CDMA and LTE. But we live in an age where everyone feels entitled and important enough to immediately sue another company at the drop of a hat.
Here's an idea: If you are faced with severe LTE switching issues and it's a continuing problem, call up customer support. Tell them what is going on and let them help you. Yes, you are past your 14 day return policy, but you have one year of a device warranty, they will ship you out a replacement device. Since your Nexus works fine and your wife's does not, it leads me to believe that it's not a network issue in your area, and either: A. Your wife got two dud Nexus' in a row, which sucks but is not unheard of. or B. Your wife is using some sort of app or service that interferes with the radios. If you still have the issue after the 3rd replacement, call them up again and explain, and they just might be able to give her a different device altogether if the Nexus isn't working out for her.

Dear MMcCraryNJ,
hear my long plea if you have the time. If you don't that is okay.
Firstly, I am so glad you seem to be not affected by this issue on your GNex.
Every single day, I wish I was in your shoes.
On the brighter side though, with LTE Data/voice drop & severe vertical banded screen & one-way-microphone outbound issues, I have come to join in XDA forum. I've also gotten to know countless VZW / Samsung customer service representatives at all levels as well as local store customer service agents.
Secondly, I, and I am sure most of all the other GNex users with above issues, know that no product & service is guaranteed to work perfectly with 100% uptime. Personally, it takes a significant defect of any product for me to call customer service at all. I am one of those, who actually try to live with products that have minor flaws everyday. If GNex did drop my LTE 3-4 times daily, I'll live with out much complaint let alone 3 months that you've mentioned. 3 months of uptime would be heavenly, but I'll actually be perfectly fine with 3 hours uptime. Sadly, my uptime has been 5-10 minutes with LTE. If my one-way-outbound microphone cut off issue happened 1 out of 10 calls, I'll live happily. Sadly, nearly every other call makes my voice into a robot and I have to call back again.
I am personally coming from Droid Eris long long time ago when Android first came out with newest 3G technology back then. Eris wasn't issue free but my satisfaction with what I got was pretty much 95%. You see, as long as a product performs what it claimed to perform 60-80% of the time, I am happy. Claim and advertisement that Verizon made with CDMA Galaxy Nexus in the US as "The latest 4G LTE Pure Google ICS Smartphone meeting the most reliable 4G LTE network in the world" caught my attention, as many others, to actually decide to choose this new phone with my 2 year contract over countless androids that came out in the past 3 years.
Again, our frustration that is described on these post is described in detail here (http://code.google.com/p/android/issues/detail?id=24345) it is not a LTE / 3G switch issue only. Switching issue is very small part of this problem. I will not go into any detail of one-way-microphone cut off issue at all, due to its unrelated nature on this particular post.
Just as you've suggested naively, your suggestions in order that you wrote them in were exactly the steps I thought and took from very first day I purchased GNex back 4 months ago from a local verizon store. I have stopped in at the verizon store to get exchanges of the actual device, SIM card. None of these replacements solved the data/voice drop issue. I am all talking about stock 4.0.2 without any apps installed on any of these GNex. It can't possibly be the bad batch as I received batches that were produced in completely different months. I loved whatever was promised with GNex so much that I was determined to find the one for me as no other devices Verizon offer at the time appeal to me at all. As 14 days has passed, the local verizon literally told me to 1) wait for the update 2) root your device to all different kind of ROMs and Radios 3) call VZW customer service. Which all of the advice I followed, I am still waiting, none of the ROMs and radios solved the issue.
Ever since then, I've been calling VZW and Samsung (when VZW transferred me), and talked to numerous customer service representatives at all different levels. (Level 2 & 3 and at some points I've been transferred and escalated twice to a person really higher up) With my efforts, I was actually able to tag all my calls, and send them screenshots (via e-mail), and follow through to actually make above mentioned issues officially put on VZW technical bulletin. It is a huge improvement, because when I first called about these issues, they told me "They've never heard of these issues.". Now, after all of our efforts, they admit there's over "120 technical bulletin reportings on these issues."
You do think that it is so easy to get a refurbished factory replacement phones with all my history right?
The answer is sadly No. They've been literally telling me to wait a little longer no matter how much I requested them to get me a replacement device. They are indeed very hesitant to keep replacing devices for all of us especially now days where the supposed update is going to resolve these issues. And on my end, I want to see first if the software fixes it, because I am literally burned out to get another screen protector install everything again, etc. Now the official answer is wait....for the update. If they don't keep their last promise of March update to resolve this issue, that is when my patience will run out and I'll jump to a different device. Although, I love this phone....
This is the longest online posting of any sort in my life ever. I hope this somewhat gives you a new perspective on what unlucky GNex user like myself had to go through in the past 4 months due to getting "bad batches"
Trust me, I hate to live in a society where anybody can talk about law suits against anybody. But, this was one of my first moments that I literally felt like I was hopeless & got betrayed by VZW / Samsung / Google. I started to fantasy about way to make them responsible for this poor product and service. All I wanted was at least 60 percent working "4G LTE Smartphone". (4G LTE is turned off due to connection drop, Phone is unusable as business purposes due to frequent one-way-cut off). After $299 and 2 year contract with $75 monthly service bill of 4 months with all the time I spent to help VZW/Samsung with this issue as a customer, my wildest dreams of thinking of participating in a class law suit, which will never happen, actually make me feel a little bit less helpless towards these major corporations as a customer.
Thank you for hearing my plea. I sincerely apologize for the length of this post.
Hope more of us can enjoy this great GNex in the near future.
After all, I love this device, I love this XDA forum and GNex community. I wouldn't want to switch to a different device just yet

[Q] Display issues - What’s acceptable?

About 10 days ago I decided to upgrade my 2012 Nexus 7 to a 2013 model, as I felt the deal on offer was too good to refuse, and there was plenty of life in the tablet yet.
Having kept a close eye on the forums, I was all too aware of the numerous reported display issues, but naïvely hoped that these were no longer such an issue - and that subtle revisions over time would have all but eliminated them.
Initially I thought I was fine, but when setting up Nova Launcher, I did notice on several occasions that a long-press on desktop icons failed to register, and I had to try repeatedly before eventually being able to do such things as rename folders.
Everything else seemed fine, and the display looked good, but I decided to use the “Display Tester” app to double check a few things. Multi-touch seemed fine - 10 touches registered without problem, but the Gamma test screen sent the device crazy - with phantom touches all over the place.
So I read a little more and confirmed others had seen both these issues, but at the end of the day if they only happen rarely, or when displaying some very specific images on screen, should I really worry?
I thought I’d see how it goes, but now I’m finding other subtle issues too. Playing Real Racing 3 for example, where you’ll spend most of your time with the thumb on-screen accelerating, every other race or so the touch de-registers, and you have to lift your thumb off and push it down again to keep the car going... Now I know this never happened on my 2012 Nexus, and it ruins the game play as you invariably don’t notice until other cars start overtaking!
So my question is, is this normal? Were the original issues ever resolved satisfactorily, or do you just live with these issues? I love the tablet otherwise, and would take it back today if I felt confident I’d get a better one, but it concerns me that the one I have may actually be quite “normal” and I may end up with one that’s even worse. It may be fine 95% of the time, but that 5% is really spoiling the experience.
Before returning the device I was considering trying sfhub's fix... Do you think it's likely to help such issues?
Your thoughts on the matter would be greatly appreciated.

Honestly, I think that any issue with a Nexus 7 is to be somewhat expected. My nexus 7 2013 had that fault for about a month when I got it, but I think it slowly went away after about 6 months. Now the only issue with my device is one speck of duct under the screen (which I can live with). But to be honest, it is very subjective. I am pretty sure that the fixes never fix the problem for very long, so you may have to wait this one out. If you play games a lot and this affects you, then return it and replace it. I hope this somehow helps you, I know how annoying it can be to have a faulty device!

I never had any of those issues and bought 2 used off of eBay, one for me and one for my wife. I even broke the screen on one and replaced it myself. And I've never done it before. So I would not say those issues are normal. I think that people who's nexus' work fine don't post about it as much as those with issues. Just my opinion.

Thanks for the feedback... I'm in two minds. On the one hand I have a near perfect device, but on the other it can frustrating, and it shouldn't be (i.e. it's a brand new device - not a refurb. unit). The danger with procrastinating is that as these are nearing the end of their life as "current" products, if I leave it too long I'll have no choice but to send it back to the manufacture, as I won't just be able to switch it in store. I'd be even less confident about a resolution then - especially as the symptoms are relatively rare and specific.
You're quite right though, that people without issues are less likely to shout about it than people with them - so the level of responses also tend to suggest that this isn't "normal" or expected... I feel an exchange may be in order. Worst case, I get one that's not as good - but I'll always have the option to return it.

If its brand new and under warranty, definitely exchange it.

You can also try this. A customer paying good money shouldn't have to, but it can be easier than going through exchanging. TS10 worked great for mine, making touches sensitive like on my first-gen N7.
http://forum.xda-developers.com/showthread.php?t=2428133

Thanks for the feedback - I exchanged it on Friday for another. Was anticipating I might end up with a slightly newer, perhaps subtly revised unit, but ended up with one from an even older batch - July 2013 as opposed to September 2013.
Never mind the age though, this one's definitely better. No lost touches, and altogether more reliable. :good:

Original Note 7

Hey guys, so....
I don't know if I'm screwed or what. I have an original notes of a not a replacement 1. I got it about a week before The 1st recall. I returned to Verizon about 4 times in the past month and a half to try to get a replacement device [ with the new battery or whatever they did to the replacements ]. However every visit I was told they didn't have my color, gray, in stock. Now it's two months out and there's a total recall on it and I have an original device. I like the phone and wanted to keep it. What the heck do I do now? I've read through some of the threads about keeping the replacement note 7 or not, but I haven't seen anybody with an original one. Is your anybody else with an original note 7 that's going to keep it? And do you guys think that development will continue after all that's happened?
TLR - I still have an original note 7, not replaced (they never had my color), Do you guys think it's safe to keep it and do you think development will continue or die off early ?
Thanks for any advice. Man I really like this stylus ....

outamoney said:
Hey guys, so....
I don't know if I'm screwed or what. I have an original notes of a not a replacement 1. I got it about a week before The 1st recall. I returned to Verizon about 4 times in the past month and a half to try to get a replacement device [ with the new battery or whatever they did to the replacements ]. However every visit I was told they didn't have my color, gray, in stock. Now it's two months out and there's a total recall on it and I have an original device. I like the phone and wanted to keep it. What the heck do I do now? I've read through some of the threads about keeping the replacement note 7 or not, but I haven't seen anybody with an original one. Is your anybody else with an original note 7 that's going to keep it? And do you guys think that development will continue after all that's happened?
TLR - I still have an original note 7, not replaced (they never had my color), Do you guys think it's safe to keep it and do you think development will continue or die off early ?
Thanks for any advice. Man I really like this stylus ....
Click to expand...
Click to collapse
I'm in the exact same situation as you. I still have the original model Note 7 and have tried multiple times to exchange it for the "safe" model. At this point given the evidence, I believe that both models are equally safe (relatively). New models and old models catching on fire combined equaled around 90 cases out of about 2,000,000. I'm not sure if the failure rate on the updated models went down, but I feel that failure rate in general is about on par with other devices.
I have read about Apple phones in the past catching on fire. The difference is Samsung tried to be super responsible in this situation by taking ownership and the media and such has definitely exacerbated the situation. Apple never took ownership of any of the battery failures that happened with their devices, and mostly blamed it on the user using 3rd party accessories and such.
I may be wrong, but I believe the issue was blown out of proportion. I'm not saying the phone is safe, but I'm also not saying that this phone is way more unsafe than any of the others.
So, given the statistics and history of the two different models, if you disable fast charging on the device I believe the two different models are on equal ground as far as failure rates go. Which are higher than they should be but still fairly low.

jal3223 said:
. New models and old models catching on fire combined equaled around 90 cases out of about 2,000,000.
I may be wrong, but I believe the issue was blown out of proportion .
Click to expand...
Click to collapse
I even thought it was less than that and I'd take those odds, I don't think theyre too bad . However, I did think that my battery was kind of sub-par; this note 7 sucks down quite a bit of juice. I was hoping at the replacements had a better battery or longer-lasting one or something ????.

outamoney said:
I even thought it was less than that and I'd take those odds, I don't think theyre too bad . However, I did think that my battery was kind of sub-par; this note 7 sucks down quite a bit of juice. I was hoping at the replacements had a better battery or longer-lasting one or something ????.
Click to expand...
Click to collapse
to bad it doesnt even matter now lol.. u guys got v1 so the only way you can get a v2 is to try n find one from a third party

elliwigy said:
to bad it doesnt even matter now lol.. u guys got v1 so the only way you can get a v2 is to try n find one from a third party
Click to expand...
Click to collapse
Is v1 any more prone to failure than v2 though? They sourced the battery from a different manufacturer for v2 to try to head off the problem and there were still fire reports. I'm thinking that the failure rate is probably the same as any other phone, only with Samsung trying to be super careful by calling a recall, actually put themselves under a microscope in the media. They even said that they could not replicate the issue in their labs. V2 was just hoping that the battery was the problem. Which it seems that it wasn't.

jal3223 said:
Is v1 any more prone to failure than v2 though? They sourced the battery from a different manufacturer for v2 to try to head off the problem and there were still fire reports. I'm thinking that the failure rate is probably the same as any other phone, only with Samsung trying to be super careful by calling a recall, actually put themselves under a microscope in the media. They even said that they could not replicate the issue in their labs. V2 was just hoping that the battery was the problem. Which it seems that it wasn't.
Click to expand...
Click to collapse
they had a lot more reports with v1.. I think it was 90+ then v2 I think is under 10... not sure if time is the culprit or not however

Samsung galaxy note 7 fire fix.

I am going to attempt to install a Galaxy Note 5 battery into my Galaxy Note 7. If I pull this off I will be showing step by step details of how I accomplished the process. This should solve our problems and it is mind boggling why Samsung hasn't considered this as an option. I will take a loss of 500 mah over having to give this phone back any day.

Waiting...

This may be interesting.

But won't you void your warranty?

Watching
Sent from my SM-N930P using XDA-Developers mobile app

I really think something apart from the battery went wrong
Sent from my LG-D855 using Tapatalk
---------- Post added at 02:39 AM ---------- Previous post was at 02:38 AM ----------
Chances are that some circuit that's already connected to note 7s battery. Or the circuit that connects battery to device as a bridge from devices ene at some point. I hope it not true, but honestly if it was easy of a battery issue, Samsung would have got it already . Some circuital problem I bliv.
Sent from my LG-D855 using Tapatalk

http://www.phonearena.com/news/The-...ecisely-why-its-batteries-are-failing_id86474
I suspect this might be the prime culprit. Basically, it's a design flaw. In an attempt to make a aesthetically appealing phone, the integrity of the battery is compromised.
I'm with OP. If the Note 7 can be salvaged by reducing the capacity of the battery, I'm in.
Power banks are readily available, a slightly smaller battery is not an issue for me.

BozQ said:
http://www.phonearena.com/news/The-...ecisely-why-its-batteries-are-failing_id86474
I suspect this might be the prime culprit. Basically, it's a design flaw. In an attempt to make a aesthetically appealing phone, the integrity of the battery is compromised.
I'm with OP. If the Note 7 can be salvaged by reducing the capacity of the battery, I'm in.
Power banks are readily available, a slightly smaller battery is not an issue for me.
Click to expand...
Click to collapse
This post is kinda making do much sense right now .. +1
Sent from my LG-D855 using Tapatalk

I think if it was something this simple, they would have replaced the batteries and paid people compensation for the loss of performance compared to sold specification.

good stuff yo! try to record videos when you turn it on

Only 96 out of 1.9 million in the US have had fire issues. Seems like the phone is perfectly fine to me.

DeMi-GoD said:
Only 96 out of 1.9 million in the US have had fire issues. Seems like the phone is perfectly fine to me.
Click to expand...
Click to collapse
96 phones exploded out of 1.9 phones! that's feggin dangerously scary, you need to return your phone! bcos i know better than you! do it now! today! now!

I was about to pull the trigger on a Note 5 battery, but there are some things I wanted to address and think about before I do.
-This phone will never get any updates, ever. That means no android 7.0.
-There will likely be no warranty of any kind if something stupid were to go wrong.
-My house could burn down if this process fails.
-Will this affect my carrier insurance or Jump On Demand with tmobile?
-The gear VR is deactivated due to the danger.
-Me completing this process may encourage others to do so, only for all of us to find out later that it didn't work and they start bursting into flames again. I don't want to be in the middle of all that.
-The phone will essentially be of no value pretty quick here and I don't know how I feel about carrying around something that is worthless while making payments on it.
-They could IMEI block them all after I go through the painfull process of swapping batteries.
Just some things to think about before moving in either direction.

I was about to pull the trigger on a Note 5 battery, but there are some things I wanted to address and think about before I do.
-This phone will never get any updates, ever. That means no android 7.0.
-There will likely be no warranty of any kind if something stupid were to go wrong.
-My house could burn down if this process fails.
-Will this affect my carrier insurance or Jump On Demand with tmobile?
-The gear VR is deactivated due to the danger.
-Me completing this process may encourage others to do so, only for all of us to find out later that it didn't work and they start bursting into flames again. I don't want to be in the middle of all that.
-The phone will essentially be of no value pretty quick here and I don't know how I feel about carrying around something that is worthless while making payments on it.
-They could IMEI block them all after I go through the painful process of swapping batteries.
Just some things to think about before moving in either direction.

I think your real loss is the warranty for your Note 5, which in most accounts, should still be valid.
It is worth an experiment I suppose and if you want to document it, you could always leave a disclaimer first.
Generally, I won't recommend it. But ultimately, it's your decision.

BozQ said:
I think your real loss is the warranty for your Note 5, which in most accounts, should still be valid.
It is worth an experiment I suppose and if you want to document it, you could always leave a disclaimer first.
Generally, I won't recommend it. But ultimately, it's your decision.
Click to expand...
Click to collapse
Well I would just buy the battery from a note 5, not an entire phone.

Awe c'mon man, take one for the team! I was going to remove my battery entirely and strap on several 18650's to the back of it. But that would send the wrong message in public. Somebody would call the bomb squad even though it'd probably be safer than it is right now....
All kidding aside I think you are wise to stop.

I still may do it lol. At this point it could just be an experiment. The problem is there may be no way at all of ever knowing whether it worked. I could go on using this phone untouched and it works for the rest of my life. Think about it 93 of 1.9 million. It may never go up in flames with the note 7 battery let alone the note 5.

I think your smart enough to do it safely. give it a go! you're half way there mate.
never ever ever updates? really? never? not even the slightest chance of a lone wolf dev making a new 7.0 rom?
high chance of your house burning down? is there nothing you can do? maybe charge your phone in a small ceramic square bowl/dish? next to an open window? is there really no safe measures one can take?
warranty issues? has warranty ever been a issues on this forum? some countries void your warranty just for rooting your phone!
worried about upsetting others are you? well just holding on to a note 7 has already upset me, shame on you for upsetting a stranger
the phone is only useless if you don't have a use for it any more. unless your easily affect by what others think of you.
imei block? possibly but you'll get timely warming and a refund if it does happen, and even after months later they'll still accept your phone, bcos there's a hill billy out there who bought his note 7, went deep into the woods for a croc and toad hunt and 6 months later returned only to get all these recall messajars...

We'll see lol