THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
Click to expand...
Click to collapse
Two things:
1) You get a 14 day return policy. Use it if necessary. You have that responsibility/option as a customer.
2) Reps are going to vary. Some simply don't know.
Both reps I dealt with informed me of the issue before purchase. [One is a member of xda]
#1 You get a 14 day window and some people will not figure it out in those 14 days since there are times you can get 5 in 1 day and none for 3 days.People who are not on here may not figure it out for a month.
#2 they sell it on there website with no disclaimer it is fraud if you ask a legal expert i would bet on it.May be a very gray area but i have no doubt it is.
I can tell you about issues with every phone that is out there right now. Do you think a sales rep is going to go through the list with you.
I have no problems with my phone and have never seen an LOS on it. If the rep told me there is a probem with LOS they would have bee lying to me. lol
Yes every phone has issues but a KNOWN ISSUE THIS IS that sprint knows is widespread some issues are for like 10% but not like this where it is close to i would guess 75% to 90% of the phones do it.
This phone did it from launch and sprints knows it is a issue a known issue as sprint calls it which a rep says when they call it a known issue it is very widespread.
And it is not the reps job to tell people IT IS SPRINTS AND THEY SHOULD PUT A DISCLAIMER out on there website since it is a known issue no matter how you cut it.
And why? because they would lose sales.I would love to see any other type of place keep selling a item they know has issues.Would Ford? Honda? heck they recall them let alone stop selling them.
rdcrds said:
#1 You get a 14 day window and some people will not figure it out in those 14 days since there are times you can get 5 in 1 day and none for 3 days.People who are not on here may not figure it out for a month.
#2 they sell it on there website with no disclaimer it is fraud if you ask a legal expert i would bet on it.May be a very gray area but i have no doubt it is.
Click to expand...
Click to collapse
rdcrds said:
Yes every phone has issues but a KNOWN ISSUE THIS IS that sprint knows is widespread some issues are for like 10% but not like this where it is close to i would guess 75% to 90% of the phones do it.
This phone did it from launch and sprints knows it is a issue a known issue as sprint calls it which a rep says when they call it a known issue it is very widespread.
And it is not the reps job to tell people IT IS SPRINTS AND THEY SHOULD PUT A DISCLAIMER out on there website since it is a known issue no matter how you cut it.
And why? because they would lose sales.I would love to see any other type of place keep selling a item they know has issues.Would Ford? Honda? heck they recall them let alone stop selling them.
Click to expand...
Click to collapse
Okay... on one hand you say that it may happen only rarely and on the other hand you throw out numbers like 75% to 90% of phones.
Where did you get these numbers?
Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread
rdcrds said:
Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread
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Click to collapse
Honestly, if asking you where you get numbers from and pointing out absurdities is "being a troll on xda" then you can sign me and any rational person up for that list.
I'm a troll too... Came from a moment and I hate to tell you guys, but every sammy phone suffers from data lock/LOS... Sorry to be the bearer of bad news...
Sent from my PG06100 using Tapatalk
I wanna troll too.....I dont have any signal problems with mine
rdcrds said:
Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread
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Click to collapse
Bro your being a **** and unrealistic , the phone has a problem it will be sorted, I know the PHOTON has had a ton of patches sent out since day 2 when they started having loss of sound in the earpiece, although it sucks having patches but regardless it is still one of the best 2 phones we see #1 being the ET4G! The los is annoying but brief and is being worked on as we rant about the only true negative with this product!
Fraud? Legal experts? hahaha you dont think Sprint and Samsung both have a legal team haha come on to be annoyed is one thing but dont start trying to throw out hints for somebody else to fight your battle
75% - 90%.....lol
Glad you threw out the facts.....You must have been a pretty busy person pulling your metrics and data.
This number is based on few users on XDA who are known to root their phones. If you were truly going to do a test, it would have to be based on untouched never rooted phone. Rooted phones would not even be considered in the data gathered, so that leaves out most XDA users.
You do realize how many of these phones are sold and how many of it's users are actually on this site, right?
rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
Click to expand...
Click to collapse
How old are you?! Have you ever bought anything anywhere?! That's how sales are done buddy. It's up to you to research the product prior to investing in it. The rep will always try to close the sale by exagerating, omitting things. It is not fraud in this country.
90% of statistics are made up on the spot..
A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.
Fraud must be proved by showing that the defendant's actions involved five separate elements: (1) a false statement of a material fact,(2) knowledge on the part of the defendant that the statement is untrue, (3) intent on the part of the defendant to deceive the alleged victim, (4) justifiable reliance by the alleged victim on the statement, and (5) injury to the alleged victim as a result.
A statement of belief is not a statement of fact and thus is not fraudulent. Puffing, or the expression of a glowing opinion by a seller, is likewise not fraudulent. For example, a car dealer may represent that a particular vehicle is "the finest in the lot." Although the statement may not be true, it is not a statement of fact, and a reasonable buyer would not be justified in relying on it.
[email protected] said:
75% - 90%.....lol
Glad you threw out the facts.....You must have been a pretty busy person pulling your metrics and data.
This number is based on few users on XDA who are known to root their phones. If you were truly going to do a test, it would have to be based on untouched never rooted phone. Rooted phones would not even be considered in the data gathered, so that leaves out most XDA users.
You do realize how many of these phones are sold and how many of it's users are actually on this site, right?
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Click to collapse
The percent of phones is not known. Who will release statistics, Sprint? Samsung? I don't think either. My phone is bone stock and I have had LOS only a handful of times I know of. I get data roaming several times/week at my house and this is while on wifi. Does not wifi count as a data connection? Hope this improves with software update but could become worse till better. If I treated patients like this I would lose my license and be on welfare.
Doc
Stock pulled kernal/root and cwm. Stock rom. No Los for a week now. Also noticed that juicedefender cause the issue sometimes. After getting rid of it. I'm all good.
Sent from my SPH-D710 using xda premium
It's not like you couldn't trade your Epic Touch for any of the other high end phones with money on top. Quit crying and wait for a fix or trade it. Or buy an iPhone 4s. Oh wait, they aren't perfect either. I hear their battery life is poor compared to the 4.
sent from my Epic 4g Touch
When I was a custom kernel, I got LOS around 3x per day as OP does. When I switched back to stock, the number reduced to 0. Same with a friend who I did the same thing with.
Op,
If you are *****ing about LOS, and are on a custom kernel, then I have no sympathy. If you are on a stock kernel, ROM then raise hell brutha
I've never experienced LOS on both my Epic 4g, and my Epic 4g Touch. Weird.
rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
Click to expand...
Click to collapse
For the first time ever, I actually agree with one of your posts. For Sprint to claim that the responsibility is on Samsung is disingenuous and only a tactic to deflect customer anger.
Related
After seeing so many people with LOS issues (myself being one of them) I figured I was due some credit back from Sprint for my trouble. I called and got in touch with a rep who wanted to troubleshoot my phone for the problems. This is my only phone and I explanined that it is a widespread issue and that a large amount of people in forums, including the Sprint forum, are experiencing the same problems. She offered to give me a replacement phone. I explained that it wouldn't do myself, Sprint, or Samsung any favors to replace the phone when it was most likely a firmware/OS/software related issue. She offered to give me a different model. I politely refused and mentioned that I know Sprint is aware of the issue and is most likely diligently working to solve it. I only wanted some sort of reimbursement for the LOS that has happened and may continue to happen until said update arrives. She asked me to hold while she spoke to her superior. When she returned, she said she could give me a $50 credit for the inconvenience. However, if I continue to experience the same problem, they will not be able to offer any more reimbursements. I should then run through any troubleshooting that they ask me to do and possibly get a replacement. She strongly suggested that I take it in for inspection at a sprint store. I may do this. But, I would really like to have a stock ROM to flash in Odin before I do that. I can just hear the tech tell me how it was all the fault of rooting that wrecked the radio.
I would like to stress the point that I was very polite, calm, reasonable, and understanding of what she had to do while speaking to the rep.
You are giving their average tech far too much credit. Apologies to any in present company...though you likely know precisely what I mean. (If you are here you aren't their "average" guy)
buggerritt said:
After seeing so many people with LOS issues (myself being one of them) I figured I was due some credit back from Sprint for my trouble. I called and got in touch with a rep who wanted to troubleshoot my phone for the problems. This is my only phone and I explanined that it is a widespread issue and that a large amount of people in forums, including the Sprint forum, are experiencing the same problems. She offered to give me a replacement phone. I explained that it wouldn't do myself, Sprint, or Samsung any favors to replace the phone when it was most likely a firmware/OS/software related issue. She offered to give me a different model. I politely refused and mentioned that I know Sprint is aware of the issue and is most likely diligently working to solve it. I only wanted some sort of reimbursement for the LOS that has happened and may continue to happen until said update arrives. She asked me to hold while she spoke to her superior. When she returned, she said she could give me a $50 credit for the inconvenience. However, if I continue to experience the same problem, they will not be able to offer any more reimbursements. I should then run through any troubleshooting that they ask me to do and possibly get a replacement. She strongly suggested that I take it in for inspection at a sprint store. I may do this. But, I would really like to have a stock ROM to flash in Odin before I do that. I can just hear the tech tell me how it was all the fault of rooting that wrecked the radio.
I would like to stress the point that I was very polite, calm, reasonable, and understanding of what she had to do while speaking to the rep.
Click to expand...
Click to collapse
This is a great tip. I'll be calling in tomorrow to describe my LOS, too! (And, of course, I'll be calm, polite, and understanding....)
daneurysm said:
You are giving their average tech far too much credit. Apologies to any in present company...though you likely know precisely what I mean. (If you are here you aren't their "average" guy)
Click to expand...
Click to collapse
They have a set group of questions they are required to ask, troubleshooting that they are required to do, and are not able to offer the type of technical support that you can get in a forum. The corporation will not allow them to. Every call in is recorded and statistics are most likely kept on how to keep the average customer happy with minimal effort. This sets guidelines that are enforced on their employees. Your best bet is to be polite, and kind with them. They have to do their job and as long as you stay politely firm in what you want, generally, you will get your way. Being rude, arrogant, demeaning, or negative with them will only get you a headache and them another ****ty day at work with a story to tell in the breakroom about the last arsehole who called in and thought he/she was "somebody".
buggerritt said:
They have a set group of questions they are required to ask, troubleshooting that they are required to do, and are not able to offer the type of technical support that you can get in a forum. The corporation will not allow them to. Every call in is recorded and statistics are most likely kept on how to keep the average customer happy with minimal effort. This sets guidelines that are enforced on their employees. Your best bet is to be polite, and kind with them. They have to do their job and as long as you stay politely firm in what you want, generally, you will get your way. Being rude, arrogant, demeaning, or negative with them will only get you a headache and them another ****ty day at work with a story to tell in the breakroom about the last arsehole who called in and thought he/she was "somebody".
Click to expand...
Click to collapse
Oh, I'm well aware of that. Perhaps I should have been more specific in what I was referring to:
I can just hear the tech tell me how it was all the fault of rooting that wrecked the radio.
Click to expand...
Click to collapse
You have obviously rooted your phone when many pointed out that zedo causes los. Your noise about phone quality given this fact is just disturbing. I suggest you back off to stock kernal plus root that has fixed los for many including myself. And be honest with sprint that you did so instead of generating fud so they can focus on real issues.
Sent from my SPH-D710 using XDA App
LOS has nothing to do with root.
Sent from my SPH-D710 using XDA App
jamescho72 said:
You have obviously rooted your phone when many pointed out that zedo causes los. Your noise about phone quality given this fact is just disturbing. I suggest you back off to stock kernal plus root that has fixed los for many including myself. And be honest with sprint that you did so instead of generating fud so they can focus on real issues.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
You are completely mistaken and are barking up the wrong tree. LOS is happening to many who have not rooted their phones. If you are not experiencing LOS anymore after flashing back to stock kernal, it is purely a coincidence. I have given no "noise about phone quality". You should take a read of my post and read it in full, again. I plainly said that it was a software related issue and that Sprint is aware of it. Sprint and Samsung are working on fixing it. Links have been posted numerous times as to Samsung and Sprint being aware of the problems. Everyone who has said that Zedo's kernal has caused this has been mistaken. People who have never even heard of Zedo's kernal are having the same troubles. Please read read read before flaming. I will not reply to any more ignorant remarks when it is obvious that the flamer has misread the OP, jumped to conclusions, and flew off on a delirious tantrum.
So should I call and get $50 too? I haven't lost anything to wanna ask for a reimbursement even if I have LOS all I do is reboot...I'm not losing anything...nothing is perfect
Sent from my Epic touch 4G using xda premium
buggerritt said:
You are completely mistaken and are barking up the wrong tree. LOS is happening to many who have not rooted their phones. If you are not experiencing LOS anymore after flashing back to stock kernal, it is purely a coincidence. I have given no "noise about phone quality". You should take a read of my post and read it in full, again. I plainly said that it was a software related issue and that Sprint is aware of it. Sprint and Samsung are working on fixing it. Links have been posted numerous times as to Samsung and Sprint being aware of the problems. Everyone who has said that Zedo's kernal has caused this has been mistaken. People who have never even heard of Zedo's kernal are having the same troubles. Please read read read before flaming. I will not reply to any more ignorant remarks when it is obvious that the flamer has misread the OP, jumped to conclusions, and flew off on a delirious tantrum.
Click to expand...
Click to collapse
LOS was caused for me through rooting. I can't speak for everyone but I can say that it did cause LOS for my device and probably others. You said it was inconvenience for you to have to go through this and mention maybe even taking your phone in for repair. You really can't blame others for assuming you are dealing with the LOS issues. And if you are not I don't really understand why you called Sprint to complain about this issue.
Maybe you should take a longer look at what you posted before deciding rather or not someone misread you. Though, it would probably be a waste of time. You've already proved to be oblivious to the fact that root is causing LOS for a lot of users.
jeffyv2 said:
So should I call and get $50 too? I haven't lost anything to wanna ask for a reimbursement even if I have LOS all I do is reboot...I'm not losing anything...nothing is perfect
Sent from my Epic touch 4G using xda premium
Click to expand...
Click to collapse
You apparently don't use your phone much for calls and text. My work calls me and will expect me to respond soon. Missing important phone calls can be really costly for me. I have standards, they don't have to be perfect but I do expect it to meet my standards. What is the point of having it if it doesn't?
jeffyv2 said:
So should I call and get $50 too? I haven't lost anything to wanna ask for a reimbursement even if I have LOS all I do is reboot...I'm not losing anything...nothing is perfect
Sent from my Epic touch 4G using xda premium
Click to expand...
Click to collapse
Do whatever you feel is ethical. I have lost plenty. I've lost business calls, missed potential appointments with clients, and numerous personal calls. I got the messages late and missed out on money and activities that I would have been involved in if I had the service that I pay a premium to rely on. The $50 doesn't come close to covering that. But, I feel that it is an act of good character that they gave it to me. I wouldn't have called and asked for it, if I didn't feel that I deserved it after being a loyal customer for over 12 years. It shouldn't be my responsibility to have to make sure I look and see if I have service every 5 minutes, when I am in an area that normally gets amazing 4G signal. I'm glad you haven't lost anything and I hope that continues for you.
BTW, I had LOS before flashing anything.
jamescho72 said:
You have obviously rooted your phone when many pointed out that zedo causes los. Your noise about phone quality given this fact is just disturbing. I suggest you back off to stock kernal plus root that has fixed los for many including myself. And be honest with sprint that you did so instead of generating fud so they can focus on real issues.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I havnt done a single thing to my phone other than change launchers and I get LOS. Havnt rooted it, havnt even wanted to yet. This is a real problem and I hope people do continue to call in a try to get money from sprint. If this continues then they might notice, "hey maybe we should fix this problem because its costing us 50 dollars worth of credit per customer that calls in to *****". Obviously that last part is wishful thinking thought. But come on dude, no need to flame someone like that, (especially when youre wrong).
jamescho72 said:
You have obviously rooted your phone when many pointed out that zedo causes los. Your noise about phone quality given this fact is just disturbing. I suggest you back off to stock kernal plus root that has fixed los for many including myself. And be honest with sprint that you did so instead of generating fud so they can focus on real issues.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I'm not on Zedo's kernel and I have LOS. I've had LOS on Stock without root, stock with root, v3 and v5 of ACS's kernel. Only one I haven't had LOS on is Zedo's, and that's cause I haven't tried it. Take your smug ass comments somewhere else.
I get los at work every time I bend over or kneel down to repair something,and it keeps powering down and back on. But I fixed it by moving my case to the side of my belt. My body blocked the signal and pushed the power button
Sent from my SPH-D710 using XDA App
djjosh said:
I get los at work every time I bend over or kneel down to repair something,and it keeps powering down and back on. But I fixed it by moving my case to the side of my belt. My body blocked the signal and pushed the power button
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I almost fell off my chair and **** myself after reading this.
That was not a joke, its true if you have a leather pouch put it on the front of your belt and tie your shoes it will loose signal an probaby sqeeze the power button
Would be funny if I was complaning and mad
Sent from my SPH-D710 using XDA App
djjosh said:
That was not a joke, its true if you have a leather pouch put it on the front of your belt and tie your shoes it will loose signal an probaby sqeeze the power button
Would be funny if I was complaning and mad
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
OMG! Tears are streaming. Please stop before the convulsions set in.
It just did it again dangit im trading for a Zio
Sent from my SPH-D710 using XDA App
Its not a ROM issue. If you live or travel in an area with ****ty signal you will get it. I had it about 7 times today. I ended up just turning the phone off. Basically if the phone loses signal you have to reboot.
Now I realize that many of you live in your mom's basement, work at the McD around the corner, and have a sprint tower in your back yard so you think the rest of us are crazy. No, the rest of us travel and enter areas where sprint coverage sucks.
Using roam control and leaving the phone on roaming I don't get the LOS unless I get deep into a building and lose the verizon signal.
eagercrow said:
Its not a ROM issue. If you live or travel in an area with ****ty signal you will get it. I had it about 7 times today. I ended up just turning the phone off. Basically if the phone loses signal you have to reboot.
Now I realize that many of you live in your mom's basement, work at the McD around the corner, and have a sprint tower in your back yard so you think the rest of us are crazy. No, the rest of us travel and enter areas where sprint coverage sucks.
Using roam control and leaving the phone on roaming I don't get the LOS unless I get deep into a building and lose the verizon signal.
Click to expand...
Click to collapse
I live in a great spot with excellent 4G coverage. I live on my own, work for myself and am kind of crazy myself so I kind of have a right to call others crazy. I am getting the LOS bug randomly and frequently. I have full bars here at home. It just dies and gives the dead circle. It just did it less than half hour ago. It also did it numerous times while working in the field, as well..
Some say that it is fixed by resetting their MSL. Some say they fixed it by flashing a certain kernal. Some believe that if you keister a pine cone and scrub your face with lemon custard that it will fix it, too. None of these things...er...has worked for me.
Ok, so I just got off the phone with Sprint that became heated and esculated requiring me to talk to a supervisors boss, aka manager. After calmly and politely discussing my outstanding issues with him, we casually talked about the phone, network and issues outstanding. He said that there are no known outstanding issues or bugs that they are aware of or working on with this phone. Don't shoot the messenger, I'm just relaying what he said. To further back it up, when I stopped at a local store today a "friend of a friend" at the store who is a tech also said there is no pending fix for any outstanding issues that he was aware of.
I hope I am wrong.
Sent from my Sprint Galaxy S2
Were you able to get credit back?
Sent from my SPH-D710 using XDA App
No credit even offered but then again, I didn't ask for it either.
Sent from my Sprint Galaxy S2
This is only half true. It is currently not listed as a known issue in our internal customer equipment database. Let me break it down for you:
There are three major sections in this internal site: discussion forums (self explanatory), device solutions (which sounds like misnomer, because it is essentially a full listing of recognized known issues with devices, though workarounds and solutions are given if there are any), and investigations.
LOS was in the device solutions portal, and was scheduled to be included in MR1 as stated by the "moderators" of the forums (think of them as liaisons between techs and the device engineers). However, last I checked, it was moved back to investigations; it seems to me that there is still data that they want to collect, and if I had to take a guess, i would say it's because there seems to be some variance in people's issues; for example, I think they want to separate poor signal issues and LOS issues and make sure they are troubleshooting two separate problems. Keep in mind that issues typically only make their way to device solutions when a definite cause has been identified (though not necessarily a definite solution).
However, even after the move, it was reiterated by the mods that a fix was still expected to be included in MR1. The delay for an update, they said, is that they are biding their time to see if more bugs arise, as they want to stuff as many fixes into one MR as possible (which makes alot of sense, considering none of these bugs are widespread). Also, i fully expect that only one update will be pushed prior to Samsung working on ICS for our device, taking into consideration cost effectiveness.
So...take all that for what you will.
Sent from my SPH-D710 using xda premium
Thank you for the insightful update! You have been thanked!
Talking to a reps boss does not mean anything this is no update at all. I ill wait for an official word from sprint
Don't know about you, but my call went all the way to head corporate offices after I told them I was filling a complaint with the FCC and the Better Business Bureau, so trust me they're aware of this issue. I'll reserve the details of my conversation to myself, but i will tell you that they know i was recording the call, boy they got pissed!
Sent from my SPH-D710 using xda premium
n01un0 said:
Ok, so I just got off the phone with Sprint that became heated and esculated requiring me to talk to a supervisors boss, aka manager. After calmly and politely discussing my outstanding issues with him, we casually talked about the phone, network and issues outstanding. He said that there are no known outstanding issues or bugs that they are aware of or working on with this phone. Don't shoot the messenger, I'm just relaying what he said. To further back it up, when I stopped at a local store today a "friend of a friend" at the store who is a tech also said there is no pending fix for any outstanding issues that he was aware of.
I hope I am wrong.
Sent from my Sprint Galaxy S2
Click to expand...
Click to collapse
That's weird cause I just got back from a Sprint store earlier cause I was having a issue here in Boston when ever I went into the subway in which I always lose service everytime we came out the other end the phone would not reconnect to the network. It would take restarting the phone before reconnecting to Sprint. Also if ever I was in a low service area and I dropped service when I would go.into a full coverage area it still would show the big circle with the line through it, again I would have to reboot it for it to reconnect. Then I started getting the random drops of service. :-( after bring it to the store (tech center) they explained that they have had numerous complaints of the same issues. I ended up swapping out my Epic 4g Touch and got one that does not duplicate the same issues anymore but in there systems it was flagged as a issue with the Sprint Techs.
Sent from my SPH-D710 using Tapatalk
this happened on my samsung moment ALOT and it couldn't call out, apparently there's a law that says a phone needs to be able to call emergency services all the time, and it's illegal to sell a cell phone that cannot(not 100% sure). So when people complained to the FCC and they threatened an investigation, sprint updated, quick.
I spoke today with Saul, he's the maintenance guy for my local Sprint store. He said word on the street has it they are looking into the LOS issue. Then he went on a tangent talking about how he's really enjoying this new air deodorizer he had just gotten a hold off. That's when I briskly walked out without looking back.
Sent from my Samsung Galaxy S II Epic Touch 4G WTF BBQ
phonoodles said:
this happened on my samsung moment ALOT and it couldn't call out, apparently there's a law that says a phone needs to be able to call emergency services all the time, and it's illegal to sell a cell phone that cannot(not 100% sure). So when people complained to the FCC and they threatened an investigation, sprint updated, quick.
Click to expand...
Click to collapse
The supposed fix did NOT fix the bug, it was a very clumsy workaround. Basically, all it did was attempt to reboot the radio if it was out of service for too long. The lockups still happened, and the soft reset of the radio didn't always work.
The only way the bug was fixed was when the devs over at SDX ported Group to the Moment. I was radio lock free for 8 months until I upgraded to the ET.
Sent from my SPH-D710 using XDA App
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
Fendulon said:
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
Click to expand...
Click to collapse
lol the only thing that happened to me like that was:
i brought my evo 3d in so they could check out the power button... (it was pushed down and wouldnt turn on) the phone had cm7 on it... and the tech showed me his OG evo with cm7 on it with the same theme on it (cm7 red remix)
i couldnt restore it back to a stock RUU because of the power button...but he got a replacement for me even when he got it turned on and seen cm7 on it
I've noticed that most techs don't care if your phone is rooted or not. In fact, I used to go down to the Sprint store to look at new accessories, and I would show off that mine was rooted and running CM. I had a couple of the people working there have me root their phone for them.
It would surprise me at all if the tech rooted your phone. Probably jumped on XDA to see if anyone else had solved the problem yet too.
blackroseMD1 said:
Probably jumped on XDA to see if anyone else had solved the problem yet too.
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Click to collapse
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
Weird. I've got problems where my GPS sometimes won't lock.... but I reboot and it seems to work for another day or whatever.
TurboFool said:
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
Click to expand...
Click to collapse
I actually never recorded video really. This was an issue with simple picture taking at any resolution. I could save to internal or external storage and receive this error. I currently have a class 8 16gb that I use that hasn't given me issues that I know of.
As for the GPS, it was a longstanding and ongoing issue with my phone. No amount of reboots, reflashes or GPS fixes would remedy it. I've tried at least a half dozen roms, plus every OTA and sprint leak. I'm just glad to be getting a new phone.
Also, I've never dropped this phone once. It is literally in pristine condition, you could probably put it in a box and nobody would know that it was used.
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
elliwigy said:
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
Click to expand...
Click to collapse
Lol that would have been a fun one to watch him try to talk his way out of. At least you had a competent sprint guy, my stores in reno seem to never have people who know anything, not even the selling points of a phone in their store!
Sent from my SPH-D710 using XDA App
Haha I would have loved to ask in store, but unfortunately I didn't notice this for about a half hour when I was at work.
I'll definitely be asking them about it when I go to pick up my replacement phone. I still have my "Sprint Rooted and certified" phone in my hands haha.
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Well thank you very much for this info. Its nice to know the ins and outs of my warranty service. May even take a look into the the terms of service and such for it. It'll nice to have a shiny new phone though for sure.
Sent from my SPH-D710 using XDA App
Bear gri11z said:
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Click to expand...
Click to collapse
I have the Viewsonic G-tablet and if you contact viewsonic customer support, they always point you to XDA fourms. lol. I wish i could get paid just telling people to check XDA
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
You should have no problem getting help even if your phone is rooted, though we should not be the ones doing it for you lol
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.
When i went to go get my e4gt one of the salesmen was talking about his jailbroken iphone to someone he was selling an iphone to. I wasnt really paying attention since they were talking about iphones and i was downloading the xda app while they finished my paperwork.
You sure your method of returning to stock didn't preserve your root? It's possible.
Bear gri11z said:
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Click to expand...
Click to collapse
im a sales rep in a preferred retailer. but because of the time ive spent here, im also the unofficial lead technician in our store, and the last resort for our actual techs when they cant fix it themselves... and they went into training for their job..
evantribley said:
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
Click to expand...
Click to collapse
99% correct. if an android has a rom flashed, its warranty is void. but we can still repair/replace them with TEP, and paid repairs are fine too. its the unlocking of the bootloader that is looked at, not the actual rooting
see: htc evo3d (htcdev dot com), unlocking nexus s, flash/binary counter in E4GT
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
You are right in that it may change but their are policies and procedures in place that dictate how we do our job. We have clear direction to help Android customers who have rooted devices. The other poster who corrected me is right in the fact that your manufacturer warranty is likely voided from rooting but Sprint will still make an attempt to help you with paid repair or TEP.
We also have clear direction that a jailbroken iPhone loses it's protection.
That is in the ToS so you cannot hold Sprint liable if you break your phone, if you download a virus/malware, install custom apps/software etc.
Yes you can break your phone beyond a point that can be fixed but that doesn't mean that we won't try to help you. Sprint doesn't get anything out of a customer who cancels because their rooted phone breaks and can't be fixed.
EL TEJANO said:
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.
Overstew said:
You sure your method of returning to stock didn't preserve your root? It's possible.
Click to expand...
Click to collapse
I can honestly say I am absolutely certain I didn't have root when I handed them my phone to be repaired.
I ODINed EK02, which removed my root, then I used a USB Jig, which reset my download count, and then I booted up my phone and was informed there was an update, and so I did the OTA to EL29. At this point I actually tried to install Titanium for ****s and giggles, only to be told I didn't meet the requirements to use the app, root, so I uninstalled it.
Do you know how when you call 911 it boosts your signal but destroys your battery? How does it do it? Is there anyway to do that without calling 911? Like if you were traveling across the country and you get low to no signal, and you have your phone plugged in and you could get that boost?
[Please, only serious answers, and NO Disrespectful comments to ANYONE]
Kind of doubt you can trick your phone into thinking it's in emergency mode, but it's an interesting thought. Honestly from my past experience I think your problem is Sprint. I had them in the past so I can relate to the crappy reception. And I see allot of others complaining about Sprint. People will complain for the sake of it, but you don't usually see people replying "You must live in a crappy area because my Sprint reception is awesome". Haha. Know what I mean? Anyways props for the more positive thinking spin on your thread. Catch more flies with honey.
WiredPirate said:
Kind of doubt you can trick your phone into thinking it's in emergency mode, but it's an interesting thought. Honestly from my past experience I think your problem is Sprint. I had them in the past so I can relate to the crappy reception. And I see allot of others complaining about Sprint. People will complain for the sake of it, but you don't usually see people replying "You must live in a crappy area because my Sprint reception is awesome". Haha. Know what I mean? Anyways props for the more positive thinking spin on your thread. Catch more flies with honey.
Click to expand...
Click to collapse
im pretty sure you cant trick the phone its in emergency mode
also, the OP has several threads about sprint being terrible.. so anything he posts i think of him just complaining about a terrible carrier but wont leave it for the world. i kind of ignore him now.
WiredPirate said:
Kind of doubt you can trick your phone into thinking it's in emergency mode, but it's an interesting thought. Honestly from my past experience I think your problem is Sprint. I had them in the past so I can relate to the crappy reception. And I see allot of others complaining about Sprint. People will complain for the sake of it, but you don't usually see people replying "You must live in a crappy area because my Sprint reception is awesome". Haha. Know what I mean? Anyways props for the more positive thinking spin on your thread. Catch more flies with honey.
Click to expand...
Click to collapse
LOL, Yeah I get full signal at my house, but I have a meeting I go to every Tuesday and there is no signal for sprint in the basement of it, but there is for Verizon.
Zepius said:
im pretty sure you cant trick the phone its in emergency mode
also, the OP has several threads about sprint being terrible.. so anything he posts i think of him just complaining about a terrible carrier but wont leave it for the world. i kind of ignore him now.
Click to expand...
Click to collapse
Huh. Interesting for sure. I wouldn't wanna leave my phone stuck like that. Out of thanks this morning already but I'll remember you.
Yeah I know but if we are going to have to see them might as well encourage him to make them, uh, less *****y.:fingers-crossed:
"[Please, only serious answers, and NO Disrespectful comments to ANYONE]"
Well I guess this already failed.
I found this http://www.wilsonelectronics.com/store/display/43/38/mobilepro
Your signal goes up in an emergency because every carrier agrees to handle emergency calls for free. Even phones without service can call 911. There is no exploiting this because not only is that incredibly asinine but almost certainly illegal. At least theft but probably fraud and numerous other charges.
063_XOBX said:
Your signal goes up in an emergency because every carrier agrees to handle emergency calls for free. Even phones without service can call 911. There is no exploiting this because not only is that incredibly asinine but almost certainly illegal. At least theft but probably fraud and numerous other charges.
Click to expand...
Click to collapse
Alright, thank you.
To the Community:
Does anyone have experience with what happens when you return a rooted device to Asurion?
I dropped my GN2 from 8' onto asphalt and over the course of the next few hours the contusion spread over the display. In the morning the display was completely black and unusable.
I put in a claim with Asurion, paid the $175 and received my new one the next day -- thank you Asurion.
Now when I send my old one back, does anyone know if they'll see it was rooted and charge me a whole lot more money?
If so, should I drive over it a couple of times and really destroy it?
(Hypothetically, of course -- I would never engage in any kind of fraudulent activity...)
Thanks in advance.
You should be just fine, but why not just Odin it to stock real quick. Pull the battery hold volume down, home and power you're in download mode.
Sent from my SGH-T889 using xda app-developers app
You are returning a broken phone on an insurance claim. I wouldn't bother about it and return the phone as is.
Hastily spouted for your befuddlement
i always crush with brick if i had to return a broken phone so no recovery or salvage can be done.
/\ /\ /\ fail
whatllitbenext said:
To the Community:
Does anyone have experience with what happens when you return a rooted device to Asurion?
I dropped my GN2 from 8' onto asphalt and over the course of the next few hours the contusion spread over the display. In the morning the display was completely black and unusable.
I put in a claim with Asurion, paid the $175 and received my new one the next day -- thank you Asurion.
Now when I send my old one back, does anyone know if they'll see it was rooted and charge me a whole lot more money?
If so, should I drive over it a couple of times and really destroy it?
(Hypothetically, of course -- I would never engage in any kind of fraudulent activity...)
Thanks in advance.
Click to expand...
Click to collapse
Your fine, like kintwofan said if your at all worried why not odin back unrooted stock to ease your mind... looks at this program for your pc android screencast...http://code.google.com/p/androidscreencast/
T-Mobile warranty vs insurance.
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
partzman2 said:
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
Click to expand...
Click to collapse
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium
partzman2 said:
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
Click to expand...
Click to collapse
flashing a ROM will NOT brick your phone... this case is whats called User error......... If people dont have the necessary skillset to fix a phone when they muff up . or the decency to pay for there own mistakes. Then for gods sake dont do it buy an iphone
deeznutz1977 said:
flashing a ROM will NOT brick your phone... this case is whats called User error......... If people dont have the necessary skillset to fix a phone when they muff up . or the decency to pay for there own mistakes. Then for gods sake dont do it buy an iphone
Click to expand...
Click to collapse
Did I insult you somewhere along the line? To my knowlege, I haven't. I have though, been rooting since the moto backflip, so don't accuse me of things that you have no idea of.
Actually, I do think that I did something wrong when reloading tweaked 2.3 after a lot of lagging, fc's, various crashes and such. Wanted to get everything from the phone, so I wiped everything including the internal card just in case (backed everything up to pc and external sdcard) I also have a long history with t-mobile.
When by talking aggressively to the loyalty agent, he knew the whole story, I told him. On the other 2 phones, I just checked and I had those phones stock, not CM. They lost signal after stock update to C6. Have been checking and I'm seeing posts on losing signal not data, exactly what the sgs2 have been doing.
Rhiannon224 said:
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
I don't expect anything in life. 15 months ago I received a liver transplant, and recently overhearing my dr's talking about putting me back on the transplant list. Our moral codes may
differ, but I have to have a phone constantly. ...
Actually I would be on your side before all of the health issues.
---------- Post added at 05:32 PM ---------- Previous post was at 04:59 PM ----------
Rhiannon224 said:
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
Actually, I did 'pay' for my mistakes. I paid the $5 each she said it would cost me. Sounds like I did 'pay' for my mistake. When I called I was expecting a bill of $525.00, as that is what is in the insurance papers. I always have my facts straight when I call.
Next time have all the facts, please.
I always love these threads.
"hAlp i broke it"
"just warranty it on the internet bro"
"^what? are you some kind of internet dirt bag or something? you are the reason why we have expensive internet phone bills and why kids starve in china DIAF on the internet"
"bro did i offend you or something on the internet? pretty sure i didn't. no need to go all e warrior and be disrespectful to me on the internet
and furthermore i have a full time job on the internet and have kids on the internet"
Don't feel sorry for getting a one up on cellular networks.... they don't feel sorry for you when they screw you over.
Thats what I dont understand ...
Youre paying X amount of $$ for INSURANCE so use it. Asurion pockets all this money and still ask for a damn deductable. I dont even have a deductable for my Car Insurance.
So if going with the insurance, do whatever you like with your phone.
But, if going through Warranty then be sure its stock as possible.
Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
Insurance is for messing up no matter what, rooting, bricking, dropping. Warranty not equal insurance
I've done warranty 2x now both rooted with custom rom. Nothing ever said never had a problem. They will send you an email just telling you that they received your broken decide and thank you. Your good
Sent from my SAMSUNG-SGH-I337 using xda premium
OP here:
thanks for your replies to my original post everybody.
I love this place. (XDA)
OP did you end up sending back in a way they could see you were rooted? I dropped mine and have to do an asurion claim but i dont want any grief. I pay them enough money and this extra $175.
Also, my phone went swimming in the North Platte River with me drunk one night (the phone was drunk, not me) in a seperate incident, is that going to matter?
Last question, will I get a phone faster if I say this one doesnt work?
blackchad said:
OP did you end up sending back in a way they could see you were rooted? I dropped mine and have to do an asurion claim but i dont want any grief. I pay them enough money and this extra $175.
Also, my phone went swimming in the North Platte River with me drunk one night (the phone was drunk, not me) in a seperate incident, is that going to matter?
Last question, will I get a phone faster if I say this one doesnt work?
Click to expand...
Click to collapse
Asurion doesn't care.
Sent from my SGH-T889 using Tapatalk 4