Develop Bugs

LOS and other issue update from Sprint

Ok, so I just got off the phone with Sprint that became heated and esculated requiring me to talk to a supervisors boss, aka manager. After calmly and politely discussing my outstanding issues with him, we casually talked about the phone, network and issues outstanding. He said that there are no known outstanding issues or bugs that they are aware of or working on with this phone. Don't shoot the messenger, I'm just relaying what he said. To further back it up, when I stopped at a local store today a "friend of a friend" at the store who is a tech also said there is no pending fix for any outstanding issues that he was aware of.
I hope I am wrong.
Sent from my Sprint Galaxy S2

Were you able to get credit back?
Sent from my SPH-D710 using XDA App

No credit even offered but then again, I didn't ask for it either.
Sent from my Sprint Galaxy S2

This is only half true. It is currently not listed as a known issue in our internal customer equipment database. Let me break it down for you:
There are three major sections in this internal site: discussion forums (self explanatory), device solutions (which sounds like misnomer, because it is essentially a full listing of recognized known issues with devices, though workarounds and solutions are given if there are any), and investigations.
LOS was in the device solutions portal, and was scheduled to be included in MR1 as stated by the "moderators" of the forums (think of them as liaisons between techs and the device engineers). However, last I checked, it was moved back to investigations; it seems to me that there is still data that they want to collect, and if I had to take a guess, i would say it's because there seems to be some variance in people's issues; for example, I think they want to separate poor signal issues and LOS issues and make sure they are troubleshooting two separate problems. Keep in mind that issues typically only make their way to device solutions when a definite cause has been identified (though not necessarily a definite solution).
However, even after the move, it was reiterated by the mods that a fix was still expected to be included in MR1. The delay for an update, they said, is that they are biding their time to see if more bugs arise, as they want to stuff as many fixes into one MR as possible (which makes alot of sense, considering none of these bugs are widespread). Also, i fully expect that only one update will be pushed prior to Samsung working on ICS for our device, taking into consideration cost effectiveness.
So...take all that for what you will.
Sent from my SPH-D710 using xda premium

Thank you for the insightful update! You have been thanked!

Talking to a reps boss does not mean anything this is no update at all. I ill wait for an official word from sprint

Don't know about you, but my call went all the way to head corporate offices after I told them I was filling a complaint with the FCC and the Better Business Bureau, so trust me they're aware of this issue. I'll reserve the details of my conversation to myself, but i will tell you that they know i was recording the call, boy they got pissed!
Sent from my SPH-D710 using xda premium

n01un0 said:
Ok, so I just got off the phone with Sprint that became heated and esculated requiring me to talk to a supervisors boss, aka manager. After calmly and politely discussing my outstanding issues with him, we casually talked about the phone, network and issues outstanding. He said that there are no known outstanding issues or bugs that they are aware of or working on with this phone. Don't shoot the messenger, I'm just relaying what he said. To further back it up, when I stopped at a local store today a "friend of a friend" at the store who is a tech also said there is no pending fix for any outstanding issues that he was aware of.
I hope I am wrong.
Sent from my Sprint Galaxy S2
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That's weird cause I just got back from a Sprint store earlier cause I was having a issue here in Boston when ever I went into the subway in which I always lose service everytime we came out the other end the phone would not reconnect to the network. It would take restarting the phone before reconnecting to Sprint. Also if ever I was in a low service area and I dropped service when I would go.into a full coverage area it still would show the big circle with the line through it, again I would have to reboot it for it to reconnect. Then I started getting the random drops of service. :-( after bring it to the store (tech center) they explained that they have had numerous complaints of the same issues. I ended up swapping out my Epic 4g Touch and got one that does not duplicate the same issues anymore but in there systems it was flagged as a issue with the Sprint Techs.
Sent from my SPH-D710 using Tapatalk

this happened on my samsung moment ALOT and it couldn't call out, apparently there's a law that says a phone needs to be able to call emergency services all the time, and it's illegal to sell a cell phone that cannot(not 100% sure). So when people complained to the FCC and they threatened an investigation, sprint updated, quick.

I spoke today with Saul, he's the maintenance guy for my local Sprint store. He said word on the street has it they are looking into the LOS issue. Then he went on a tangent talking about how he's really enjoying this new air deodorizer he had just gotten a hold off. That's when I briskly walked out without looking back.
Sent from my Samsung Galaxy S II Epic Touch 4G WTF BBQ

phonoodles said:
this happened on my samsung moment ALOT and it couldn't call out, apparently there's a law that says a phone needs to be able to call emergency services all the time, and it's illegal to sell a cell phone that cannot(not 100% sure). So when people complained to the FCC and they threatened an investigation, sprint updated, quick.
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The supposed fix did NOT fix the bug, it was a very clumsy workaround. Basically, all it did was attempt to reboot the radio if it was out of service for too long. The lockups still happened, and the soft reset of the radio didn't always work.
The only way the bug was fixed was when the devs over at SDX ported Group to the Moment. I was radio lock free for 8 months until I upgraded to the ET.
Sent from my SPH-D710 using XDA App

Sprint selling the ET4G IS FRAUD!

THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.

rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
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Two things:
1) You get a 14 day return policy. Use it if necessary. You have that responsibility/option as a customer.
2) Reps are going to vary. Some simply don't know.
Both reps I dealt with informed me of the issue before purchase. [One is a member of xda]

#1 You get a 14 day window and some people will not figure it out in those 14 days since there are times you can get 5 in 1 day and none for 3 days.People who are not on here may not figure it out for a month.
#2 they sell it on there website with no disclaimer it is fraud if you ask a legal expert i would bet on it.May be a very gray area but i have no doubt it is.

I can tell you about issues with every phone that is out there right now. Do you think a sales rep is going to go through the list with you.
I have no problems with my phone and have never seen an LOS on it. If the rep told me there is a probem with LOS they would have bee lying to me. lol

Yes every phone has issues but a KNOWN ISSUE THIS IS that sprint knows is widespread some issues are for like 10% but not like this where it is close to i would guess 75% to 90% of the phones do it.
This phone did it from launch and sprints knows it is a issue a known issue as sprint calls it which a rep says when they call it a known issue it is very widespread.
And it is not the reps job to tell people IT IS SPRINTS AND THEY SHOULD PUT A DISCLAIMER out on there website since it is a known issue no matter how you cut it.
And why? because they would lose sales.I would love to see any other type of place keep selling a item they know has issues.Would Ford? Honda? heck they recall them let alone stop selling them.

rdcrds said:
#1 You get a 14 day window and some people will not figure it out in those 14 days since there are times you can get 5 in 1 day and none for 3 days.People who are not on here may not figure it out for a month.
#2 they sell it on there website with no disclaimer it is fraud if you ask a legal expert i would bet on it.May be a very gray area but i have no doubt it is.
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rdcrds said:
Yes every phone has issues but a KNOWN ISSUE THIS IS that sprint knows is widespread some issues are for like 10% but not like this where it is close to i would guess 75% to 90% of the phones do it.
This phone did it from launch and sprints knows it is a issue a known issue as sprint calls it which a rep says when they call it a known issue it is very widespread.
And it is not the reps job to tell people IT IS SPRINTS AND THEY SHOULD PUT A DISCLAIMER out on there website since it is a known issue no matter how you cut it.
And why? because they would lose sales.I would love to see any other type of place keep selling a item they know has issues.Would Ford? Honda? heck they recall them let alone stop selling them.
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Okay... on one hand you say that it may happen only rarely and on the other hand you throw out numbers like 75% to 90% of phones.
Where did you get these numbers?

Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread

rdcrds said:
Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread
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Honestly, if asking you where you get numbers from and pointing out absurdities is "being a troll on xda" then you can sign me and any rational person up for that list.

I'm a troll too... Came from a moment and I hate to tell you guys, but every sammy phone suffers from data lock/LOS... Sorry to be the bearer of bad news...
Sent from my PG06100 using Tapatalk

I wanna troll too.....I dont have any signal problems with mine

rdcrds said:
Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread
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Bro your being a **** and unrealistic , the phone has a problem it will be sorted, I know the PHOTON has had a ton of patches sent out since day 2 when they started having loss of sound in the earpiece, although it sucks having patches but regardless it is still one of the best 2 phones we see #1 being the ET4G! The los is annoying but brief and is being worked on as we rant about the only true negative with this product!
Fraud? Legal experts? hahaha you dont think Sprint and Samsung both have a legal team haha come on to be annoyed is one thing but dont start trying to throw out hints for somebody else to fight your battle

75% - 90%.....lol
Glad you threw out the facts.....You must have been a pretty busy person pulling your metrics and data.
This number is based on few users on XDA who are known to root their phones. If you were truly going to do a test, it would have to be based on untouched never rooted phone. Rooted phones would not even be considered in the data gathered, so that leaves out most XDA users.
You do realize how many of these phones are sold and how many of it's users are actually on this site, right?

rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
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Click to collapse
How old are you?! Have you ever bought anything anywhere?! That's how sales are done buddy. It's up to you to research the product prior to investing in it. The rep will always try to close the sale by exagerating, omitting things. It is not fraud in this country.

90% of statistics are made up on the spot..
A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.
Fraud must be proved by showing that the defendant's actions involved five separate elements: (1) a false statement of a material fact,(2) knowledge on the part of the defendant that the statement is untrue, (3) intent on the part of the defendant to deceive the alleged victim, (4) justifiable reliance by the alleged victim on the statement, and (5) injury to the alleged victim as a result.
A statement of belief is not a statement of fact and thus is not fraudulent. Puffing, or the expression of a glowing opinion by a seller, is likewise not fraudulent. For example, a car dealer may represent that a particular vehicle is "the finest in the lot." Although the statement may not be true, it is not a statement of fact, and a reasonable buyer would not be justified in relying on it.

[email protected] said:
75% - 90%.....lol
Glad you threw out the facts.....You must have been a pretty busy person pulling your metrics and data.
This number is based on few users on XDA who are known to root their phones. If you were truly going to do a test, it would have to be based on untouched never rooted phone. Rooted phones would not even be considered in the data gathered, so that leaves out most XDA users.
You do realize how many of these phones are sold and how many of it's users are actually on this site, right?
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The percent of phones is not known. Who will release statistics, Sprint? Samsung? I don't think either. My phone is bone stock and I have had LOS only a handful of times I know of. I get data roaming several times/week at my house and this is while on wifi. Does not wifi count as a data connection? Hope this improves with software update but could become worse till better. If I treated patients like this I would lose my license and be on welfare.
Doc

Stock pulled kernal/root and cwm. Stock rom. No Los for a week now. Also noticed that juicedefender cause the issue sometimes. After getting rid of it. I'm all good.
Sent from my SPH-D710 using xda premium

It's not like you couldn't trade your Epic Touch for any of the other high end phones with money on top. Quit crying and wait for a fix or trade it. Or buy an iPhone 4s. Oh wait, they aren't perfect either. I hear their battery life is poor compared to the 4.
sent from my Epic 4g Touch

When I was a custom kernel, I got LOS around 3x per day as OP does. When I switched back to stock, the number reduced to 0. Same with a friend who I did the same thing with.
Op,
If you are *****ing about LOS, and are on a custom kernel, then I have no sympathy. If you are on a stock kernel, ROM then raise hell brutha

I've never experienced LOS on both my Epic 4g, and my Epic 4g Touch. Weird.

rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
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Click to collapse
For the first time ever, I actually agree with one of your posts. For Sprint to claim that the responsibility is on Samsung is disingenuous and only a tactic to deflect customer anger.

So... Sprint rooted my phone...

I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.

Fendulon said:
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
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lol the only thing that happened to me like that was:
i brought my evo 3d in so they could check out the power button... (it was pushed down and wouldnt turn on) the phone had cm7 on it... and the tech showed me his OG evo with cm7 on it with the same theme on it (cm7 red remix)
i couldnt restore it back to a stock RUU because of the power button...but he got a replacement for me even when he got it turned on and seen cm7 on it

I've noticed that most techs don't care if your phone is rooted or not. In fact, I used to go down to the Sprint store to look at new accessories, and I would show off that mine was rooted and running CM. I had a couple of the people working there have me root their phone for them.
It would surprise me at all if the tech rooted your phone. Probably jumped on XDA to see if anyone else had solved the problem yet too.

blackroseMD1 said:
Probably jumped on XDA to see if anyone else had solved the problem yet too.
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LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..

Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.

Weird. I've got problems where my GPS sometimes won't lock.... but I reboot and it seems to work for another day or whatever.

TurboFool said:
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
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I actually never recorded video really. This was an issue with simple picture taking at any resolution. I could save to internal or external storage and receive this error. I currently have a class 8 16gb that I use that hasn't given me issues that I know of.
As for the GPS, it was a longstanding and ongoing issue with my phone. No amount of reboots, reflashes or GPS fixes would remedy it. I've tried at least a half dozen roms, plus every OTA and sprint leak. I'm just glad to be getting a new phone.
Also, I've never dropped this phone once. It is literally in pristine condition, you could probably put it in a box and nobody would know that it was used.

yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..

elliwigy said:
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
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Lol that would have been a fun one to watch him try to talk his way out of. At least you had a competent sprint guy, my stores in reno seem to never have people who know anything, not even the selling points of a phone in their store!
Sent from my SPH-D710 using XDA App

Haha I would have loved to ask in store, but unfortunately I didn't notice this for about a half hour when I was at work.
I'll definitely be asking them about it when I go to pick up my replacement phone. I still have my "Sprint Rooted and certified" phone in my hands haha.

Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium

squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
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Well thank you very much for this info. Its nice to know the ins and outs of my warranty service. May even take a look into the the terms of service and such for it. It'll nice to have a shiny new phone though for sure.
Sent from my SPH-D710 using XDA App

Bear gri11z said:
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
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I have the Viewsonic G-tablet and if you contact viewsonic customer support, they always point you to XDA fourms. lol. I wish i could get paid just telling people to check XDA

Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
You should have no problem getting help even if your phone is rooted, though we should not be the ones doing it for you lol
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
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Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.

When i went to go get my e4gt one of the salesmen was talking about his jailbroken iphone to someone he was selling an iphone to. I wasnt really paying attention since they were talking about iphones and i was downloading the xda app while they finished my paperwork.

You sure your method of returning to stock didn't preserve your root? It's possible.

Bear gri11z said:
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
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im a sales rep in a preferred retailer. but because of the time ive spent here, im also the unofficial lead technician in our store, and the last resort for our actual techs when they cant fix it themselves... and they went into training for their job..
evantribley said:
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
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99% correct. if an android has a rom flashed, its warranty is void. but we can still repair/replace them with TEP, and paid repairs are fine too. its the unlocking of the bootloader that is looked at, not the actual rooting
see: htc evo3d (htcdev dot com), unlocking nexus s, flash/binary counter in E4GT

As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.

You are right in that it may change but their are policies and procedures in place that dictate how we do our job. We have clear direction to help Android customers who have rooted devices. The other poster who corrected me is right in the fact that your manufacturer warranty is likely voided from rooting but Sprint will still make an attempt to help you with paid repair or TEP.
We also have clear direction that a jailbroken iPhone loses it's protection.
That is in the ToS so you cannot hold Sprint liable if you break your phone, if you download a virus/malware, install custom apps/software etc.
Yes you can break your phone beyond a point that can be fixed but that doesn't mean that we won't try to help you. Sprint doesn't get anything out of a customer who cancels because their rooted phone breaks and can't be fixed.
EL TEJANO said:
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.

Overstew said:
You sure your method of returning to stock didn't preserve your root? It's possible.
Click to expand...
Click to collapse
I can honestly say I am absolutely certain I didn't have root when I handed them my phone to be repaired.
I ODINed EK02, which removed my root, then I used a USB Jig, which reset my download count, and then I booted up my phone and was informed there was an update, and so I did the OTA to EL29. At this point I actually tried to install Titanium for ****s and giggles, only to be told I didn't meet the requirements to use the app, root, so I uninstalled it.

4th nexus same issue

As of now I'm on my 4th Gnexus and once again I'm being plagued with the same issue I have since my first one back on launch day. Loss of voice during a call, high pitch noises, (think scratching on a chalk board) loss of sound on all key press as well as numbers when dialing.
I have called about this issue. First time around Verizon said take it back get a new one. So I did that and so on happened 2 more times same issue same results. Now on my 4th one its starting again. So verizon said it was Samsung and Samsung said Verizon.
So I was hoping for some input on what direction I should go now.
Sent from my Galaxy Nexus using XDA

After so many replacements, I can only imagine that this is happening because of your location?
Sent from my GT-P7510 using xda premium

My wife has the same phone and she has not had any of these issues. On the other had she doesn't use her phone as much as I do! I'm pretty much on mine all day and she maybe looks at it once a day.
Sent from my Galaxy Nexus using XDA

srh21 said:
My wife has the same phone and she has not had any of these issues. On the other had she doesn't use her phone as much as I do! I'm pretty much on mine all day and she maybe looks at it once a day.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
This is an obvious case of user-error. The odds of getting a defunct phone that many times in a row is about like winning the lottery, literally.

srh21 said:
As of now I'm on my 4th Gnexus and once again I'm being plagued with the same issue I have since my first one back on launch day. Loss of voice during a call, high pitch noises, (think scratching on a chalk board) loss of sound on all key press as well as numbers when dialing.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
when you said high pitch noises, do you mean that during a call you can hear a buzzing sort of noise when people speak? I get that on my nexus too, it's slightly irritating but I'll live with it, better than spending time to unroot it, go back to stock and then waste a whole week in the service centre.

akira02rex said:
This is an obvious case of user-error. The odds of getting a defunct phone that many times in a row is about like winning the lottery, literally.
Click to expand...
Click to collapse
It's obviously not user error.. If you read a bit you'd see there is a very lengthy thread about this very issue.. It's called microphone cutting out during call or something like that.. You can replace your phone as much as you want, it's not going to change it. the cause is unknown but I believe they have at least determined it not to be hardware..
Sent from my Galaxy Nexus using XDA App

Powell730 said:
It's obviously not user error.. If you read a bit you'd see there is a very lengthy thread about this very issue.. It's called microphone cutting out during call or something like that.. You can replace your phone as much as you want, it's not going to change it. the cause is unknown but I believe they have at least determined it not to be hardware..
Sent from my Galaxy Nexus using XDA App
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That is correct. Audio outbound gets garbled and then lost completely. This is the worst bug of this phone. I can't count how many phone calls where I'd have to hang up and redial because the other person couldn't hear me anymore.
Sent from my Galaxy Nexus using Tapatalk

I'd blame the carrier, as i'm on Orange UK, and I use T-Mobile UK as well, and call quality both ends, is excellent

Your wife may not have the issue but are y'all talking on the same tower when the issue arises? I'm on Verizon as well and never had this problem. That said, I don't talk a lot, maybe 400 minutes a month - mostly to my boss that has an iPhone so half the time I can't hear crap anyway due to that fact.
I will say, as a recent T-Mobile transplant that has used Verizon off and on for several years with work phones, Verizon doesn't seem to have the same call quality in general terms. Maybe it's just my ear, but even back in the day I owned some Motorola claim shells that sounded pretty muddy.
Have you tried to replicate the problem on a completely stock phone with no 3rd party apps? I wonder if there's a conflict somewhere.

akira02rex said:
This is an obvious case of user-error. The odds of getting a defunct phone that many times in a row is about like winning the lottery, literally.
Click to expand...
Click to collapse
Not sure how it could be user error as well. This isn't my first phone.

srh21 said:
Not sure how it could be user error as well. This isn't my first phone.
Click to expand...
Click to collapse
KWKSLVR said:
Your wife may not have the issue but are y'all talking on the same tower when the issue arises? I'm on Verizon as well and never had this problem. That said, I don't talk a lot, maybe 400 minutes a month - mostly to my boss that has an iPhone so half the time I can't hear crap anyway due to that fact.
I will say, as a recent T-Mobile transplant that has used Verizon off and on for several years with work phones, Verizon doesn't seem to have the same call quality in general terms. Maybe it's just my ear, but even back in the day I owned some Motorola claim shells that sounded pretty muddy.
Have you tried to replicate the problem on a completely stock phone with no 3rd party apps? I wonder if there's a conflict somewhere.
Click to expand...
Click to collapse
I pretty much tried everything. New sim cards, using it with nothing installed (stock) I'm super bummed I been waiting on a nexus device to hit Verizon for a while now. I'm not sure how much longer I'm going to put up with this.

What about rolling back onto 3G? Are you on the fringe of LTE connectivity at all?
I know a lot of people talk about call quality. Frankly, I haven't experienced any issues and no one has told me that it sounds like crap (and believe me, I have friends that would mention it, we're a HARSH bunch). I don't doubt they exist, and you certainly don't sound like 3/4ths of XDA that are overly dramatic whiners. Out of curiosity, roughly how many minutes a month do you talk? Any chance that it's just an issue where, well you know, the more you do something the more opportunity to experience something that goes wrong? I used to talk a ton for work, like 3000+ minutes a month. I had a lot more dropped calls then than now, know what I mean?
You know what I'd do, which Verizon would HATE but, hey, you are the customer. I'd take you and your wife's phone into Verizon, and have them flip the numbers around. Keep EVERYTHING else about the phones the same. Her apps stay, your apps stay, just swap the numbers around and try her phone with your regular use for maybe 3 or 4 days. If you can replicate the problem while she doesn't experience the issue at all on your phone, then you can probably narrow it down to either the tower your on, or maybe the phone really is just buggy after you've been on it for a while.
Every so often I'll have a long conversation and a call gets dropped, but I've never not been able to hear someone or them not be able to hear me. Like, they're the typical issues that you could assign to either being a tower pass off problem or the nature of LTE long before the phone (on either my end or the other person's end). But, like I said, that's a rare occurrence for me.

What version of ICS are you running? I had this same problem, specifically and most frequently the one where the audio cuts out of a call, sometimes it'd do it and force me to re-call my girlfriend as many as 3 or 4 times in an hour.
What fixed it was flashing ICS 4.0.4 released from Google themselves (if I waited for Verizon to do it I'd probably be single by now). This fixed it for me immediately right out of the gate. I've had the other issues you spoke of every so often but the audio cut out was constant. This fixed everything. Been running for a while without problems (month or so maybe?).

Eh...you didn't flash it straight from Google. At best, you flashed it straight from the Verizon/Google ota server the test ota is on

I stand corrected, this is what I get when trying to post while on hold at work. Not straight from Google, leaked 4.0.4. Originally found it elsewhere linked to a google domain site, but it's best served up here.
http://forum.xda-developers.com/showthread.php?t=1481044
Give that a shot for now, fixed my woes anyway.

lblacklol said:
I stand corrected, this is what I get when trying to post while on hold at work. Not straight from Google, leaked 4.0.4. Originally found it elsewhere linked to a google domain site, but it's best served up here.
http://forum.xda-developers.com/showthread.php?t=1481044
Give that a shot for now, fixed my woes anyway.
Click to expand...
Click to collapse
From here?
http://android.clients.google.com/p....signed-mysid-IMM30B-from-ICL53F.659e0a8f.zip

try a different SIM/Network. you'd be suprised

IINexusII said:
try a different SIM/Network. you'd be suprised
Click to expand...
Click to collapse
What network do you suppose he would try?

Sounds like the phone is doing you a favor. If I had to talk to my girlfriend for an hour a day I'd want my phone to kill itself.

lblacklol said:
I stand corrected, this is what I get when trying to post while on hold at work. Not straight from Google, leaked 4.0.4. Originally found it elsewhere linked to a google domain site, but it's best served up here.
http://forum.xda-developers.com/showthread.php?t=1481044
Give that a shot for now, fixed my woes anyway.
Click to expand...
Click to collapse
Did not fix the microphone going out issue for me :-( I just flashed the 4.0.4 leak on Tuesday hoping it would alleviate this problem, but I had the mic go out about 15 mins into a call last night. Same story as with stock, had to hang up and re-dial to continue the conversation.

Switch black for white?

I've been having off and on issues with my E4GT screen and would like a replacement. Ive been living with it since february, but it's getting very annoying for such a beast of a phone. Is there any way I can switch it out and get a white one? I do have the tep insurance if it matters. I'm in the Dallas area. Please PM me if you think you can help

Chances are they'll send whatever refurb is next in line.
Sent from my SPH-D710 using XDA

Since they are two foretaste model numbers, they will send whatever is attached to your account. Your best bet would be going to a local store and trying to persuade a rep to help you out... But chances are you'll be leaving with the same model that is on your account.
Good luck
Jason
Sent from my SPH-D710 using xda premium

I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.

All I need is a tech!! I spoke to a 3rd party sprint rep and they said it can be switched with either, its basically up to the tech. Is there any one at all in the Dallas area that would like to help a fellow XDAer out? (i would be more than happy to bring a donation to a cause of their choosing )
btw I do have the ted insurance, so would that provide any help in getting a white replacement more easily? I dont want to pay the $100, but im almost willing to at this point. hence the "donation" not being an issue

I need help with this too but I live in NJ :/
Sent from my SPH-D710 using xda premium

Sprint rep, Sprint rep, Sprint rep!
o nvm i forgot i dont have a mirror app

bump. I would really like to get this resolved by the weekend

I already told you what you need to do.
You also have to remember that being a technician is our job, not strictly our hobby. We have to adhere to policies. I personally wouldn't swap you just because you asked, my SRSS frowns upon that.
The best thing to do is bite the bullet, drive to the store, and take whatever is given to you.

I understand what youve told me, however it is difficult for me to leave the office again and go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery). This is not the first time I have done this and I am fed up to say the least. I know more about these devices and this network than 80% of the people working at the stores I've gone to.
Replacing the device is the hard part and the color change is a bird id like to kill with the same stone. All I was looking for was assistance from a fellow member to stream line things and get me the customer service that Sprint should be striving for. God knows their data speeds and innovation aren't going to save them.
I'm sorry for the rant, it was not directed at you. Ive been calling Sprint for weeks about separate issues and I was trying to take this issue on by myself. If it comes down to it I will bite the bullet and deal with them the old fashion way, but that is my last resort

Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
Sent from my SPH-D710 using xda premium

You've got a pm.
Sent from my SPH-D710 using XDA

afive720 said:
You've got a pm.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
thank you, replied

asrielx1 said:
Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
tried to do the dialer and it wont let me input the last 0. i think the hashes are the start and end of a code, so nothing can go after them

Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
Sent from my SPH-D710 using xda premium

asrielx1 said:
Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
tried on calk2 1.6 and no go. idk why it would only be on completely stock. calk practically is

An easy way to tell, for me, is dragging down notification bar, if it gets really choppy in a certain area, then you definitely have a spot that's out. Doesn't always work, but easy to tell. The dio menu, I am pretty sure it only works on completely stock roms with EL29, I have not tried on any ICS leaks though. I am currently running CM, so obviously, doesn't work lol.

afinch1992 said:
go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery).
Click to expand...
Click to collapse
I have had a Sprint rep tell me that a charging issue that my old Hero had was due to a bad cable. So I bought a new cable(not from sprint) and had the same problem. Took it back and they said it was the battery. So I bought a new battery(not from sprint), and had the same issue(returned the battery after. The last issue they said was that the charging port was loose, but they didn't want to fix it because they didn't want to ruin the internals of the phone.
I have hardly ever gotten good service by a rep in a Sprint store. I have gotten good service over the phone though.
Sent from my SPH-D710 using XDA

KCRic said:
I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.
Click to expand...
Click to collapse
hahahahaha..
I'd cancel your contract in a heartbeat.
It's a cell phone, there is no reason to have a sense of entitlement. If you don't like your data speeds or whatever, cut ship and go elsewhere. But don't even try that bull****.

If you really want a white one shove a flat head in your charging port and break the pins ( made me cringe when I seen my buddy do it) automatically a replacement cause we can't fix them. Then go to a 3rd party preferred retailer and when they go to order it just ask nicely for a white one. As long as you have TEP is all free
Sent from my SPH-D710 using xda premium