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I have been dealing with verizon tech support on my phone a ton lately. Can they tell over the cell signal if the phone is son/soff or rooted/unrooted. I'd like to be son and 7.01 radio but incrom is tons better than unrooted
Sent from my ADR6300 using XDA Premium App
That I know of they can't, what problems are you dealing with on your phone that you need to call them? the reason I ask is because they might be rom specific problems
Well, since new on any extended network areas, data and incoming calls are fine. Calling out I get a prerecorded message saying Please reenter the 10 digit number you are trying to dial, do not hit send. Sometimes that work maybe 50/50. They warrantied the phone about 2 weeks ago, same thing. Last night on the phone they offered me a $100 trade in credit on my inc for any recertified phone.... but its droidx, droid pro, or samsung fascinate. I'm not impressed with any of em. Been tons of roms and the 7.28, 9.01. and 11.XX radio, all the same. Verizon TS from a payphone last night couldn't even see my phone on the network, but they swear theres nothing wrong. i was temptedn, but root the dtock rom so I can switch back and forth as needed.
Sorry to hear, I hope everything works out great. I guess to see if their suggestions work maybe you can try returning your phone back to stock, I don't think it would hurt.
I hope it does too, but this has been ongoing since we got the incredibles when they first came out... VERY frustrating
wow, i really wonder how much their tech department really knows, seems like they have many problems they can not figure out. my wife and i just got two dinc's through verizon about 3 months ago, mine is fine and have had zero issues, but my wife's is a whole different story.
notice hers would stop getting text and phone calls a few times a day. we would be in the middle of a conversation(text that is) and she would just stop receiving my texts, i would still get hers, and i would try and call and it would ring normally on my end and go to her voice mail. She would not be getting anything on her end, until sometime later they would all flood in at once.
well this was happening almost from day one, her phone was stock, then i rooted it and tried different roms and kernels and still same issue. well i have called verizon and talked to techs on at least 5 different occasions, and they have completely replaced her phone with a newer Dinc, yet same problem persist! it is in my opinion that the problem would have to be on their end of it,since two phones in a row are doing this, and mine on the same account in the same area does not do it. i am getting ready to call again today when my wife gets home from work, oh yea it sunday not sure if they in so maybe tomorrow. but this is ridiculousness, they just keep having me go through settings and resetting phone to factory and all that, i just can not see it being the phone at this point, but they are convinced it is.
Tech support level 2 has the network team looking at my call log. They are supposed to call me Mon. evening to let me know the results. They also offered me a hundred dollar credit on any recertified phone. I'm just not impressed with any of those phones.
Sent from my ADR6300 using XDA Premium App
Ok, sort of decided to try a different phone. Any opinions of droid x, the fascinate, about any non htc phones would be nice. Leaning towards the X since it seems to have a huge dev base here also.
Sent from my ADR6300 using XDA Premium App
The moto phones have locked bootloaders meaning limited customization if that's an issue for you.
tony5104 said:
I have been dealing with verizon tech support on my phone a ton lately. Can they tell over the cell signal if the phone is son/soff or rooted/unrooted. I'd like to be son and 7.01 radio but incrom is tons better than unrooted
Sent from my ADR6300 using XDA Premium App
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Click to collapse
Having "friends" that work for VZW, I really don't think 1st level support can look and see if you are rooted or not. I do, however, think that level "3" and up support can tell. I know they have the means in place to start monitoring what phones receive updates and what phones do not update. I also don't think they are going to worry about the DIncs, but they may focus more of the newer 4G phones that have been rooted.
OK, verizon is insane. They are under the impression I'm trading in my inc under their advice for 100 bux towards another model phone at full retail price. That is SO not happening. I did find this thread http://www.howardforums.com/showthr...ne-can-help-me-reprogram-a-flashed-Incredible
last night. If that information is correct for the settings I think thats at least part of my issues. Can anyone confirm those are correct? My wife is about 800 miles from me with her inc for me to just look and see. US Cellular is sounding more and more inviting this week.
Talked to a person at home last night on craigslist. Wants to swap his 6 week old droid X for my incredible. Verizon didn't care but said it wouldn't be insurable. Assurion said sure no problem. I love consistently wrong answers
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And has anybody here had experience swapping? Besides phone condition and bad ESN anything to be on the lookout for?
Sent from my ADR6300 using XDA Premium App
I bought my Incredible used, then sold my D2. Motorola build quality is good but I had their UI and locked bootloaders. As far as I know, when you get a used phone, you don't get the manufacturer's warranty but you should be able to insure it. Condition and ESN/MEID are the main things to look out for.
tony5104 said:
And has anybody here had experience swapping? Besides phone condition and bad ESN anything to be on the lookout for?
Sent from my ADR6300 using XDA Premium App
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Have traded before without issue. Good luck!!
Talked to Verizon to make sure it was acceptable with them. Now they tell me if the trouble tickets are not cleared and the problem fixed by next Friday their policy is to replace my incredible with a similar value model. Some 2 week ticket policy nonsense. I really wish they could make up their collective minds. Person I'm swapping with did not mind waiting till next weekend, especially since if verizon tech support does not come through, I'll take the inc to the local stroe, swap it for a cpo one, then swap that for the droid X. I still have ZERO confidence its going to affect my problem is the sad part
well finaly my wifes phone is fixed, she is now receiving text all the time and on time.
here is the kicker, several tech support calls ago i asked the tech if changing phone mumber might work, considering they had already replace phone and problem did not go away, and i figured if it was account settings then it should effect my phone as well. so finaly i talked my wife into changing phone number, kinda of last resorte for her, well finaly she listened to me and it has almost been a week and no missed calls or texts, before it was happening seveal times a day,very very anoying!! but it is all good now.
After seeing so many people with LOS issues (myself being one of them) I figured I was due some credit back from Sprint for my trouble. I called and got in touch with a rep who wanted to troubleshoot my phone for the problems. This is my only phone and I explanined that it is a widespread issue and that a large amount of people in forums, including the Sprint forum, are experiencing the same problems. She offered to give me a replacement phone. I explained that it wouldn't do myself, Sprint, or Samsung any favors to replace the phone when it was most likely a firmware/OS/software related issue. She offered to give me a different model. I politely refused and mentioned that I know Sprint is aware of the issue and is most likely diligently working to solve it. I only wanted some sort of reimbursement for the LOS that has happened and may continue to happen until said update arrives. She asked me to hold while she spoke to her superior. When she returned, she said she could give me a $50 credit for the inconvenience. However, if I continue to experience the same problem, they will not be able to offer any more reimbursements. I should then run through any troubleshooting that they ask me to do and possibly get a replacement. She strongly suggested that I take it in for inspection at a sprint store. I may do this. But, I would really like to have a stock ROM to flash in Odin before I do that. I can just hear the tech tell me how it was all the fault of rooting that wrecked the radio.
I would like to stress the point that I was very polite, calm, reasonable, and understanding of what she had to do while speaking to the rep.
You are giving their average tech far too much credit. Apologies to any in present company...though you likely know precisely what I mean. (If you are here you aren't their "average" guy)
buggerritt said:
After seeing so many people with LOS issues (myself being one of them) I figured I was due some credit back from Sprint for my trouble. I called and got in touch with a rep who wanted to troubleshoot my phone for the problems. This is my only phone and I explanined that it is a widespread issue and that a large amount of people in forums, including the Sprint forum, are experiencing the same problems. She offered to give me a replacement phone. I explained that it wouldn't do myself, Sprint, or Samsung any favors to replace the phone when it was most likely a firmware/OS/software related issue. She offered to give me a different model. I politely refused and mentioned that I know Sprint is aware of the issue and is most likely diligently working to solve it. I only wanted some sort of reimbursement for the LOS that has happened and may continue to happen until said update arrives. She asked me to hold while she spoke to her superior. When she returned, she said she could give me a $50 credit for the inconvenience. However, if I continue to experience the same problem, they will not be able to offer any more reimbursements. I should then run through any troubleshooting that they ask me to do and possibly get a replacement. She strongly suggested that I take it in for inspection at a sprint store. I may do this. But, I would really like to have a stock ROM to flash in Odin before I do that. I can just hear the tech tell me how it was all the fault of rooting that wrecked the radio.
I would like to stress the point that I was very polite, calm, reasonable, and understanding of what she had to do while speaking to the rep.
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This is a great tip. I'll be calling in tomorrow to describe my LOS, too! (And, of course, I'll be calm, polite, and understanding....)
daneurysm said:
You are giving their average tech far too much credit. Apologies to any in present company...though you likely know precisely what I mean. (If you are here you aren't their "average" guy)
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They have a set group of questions they are required to ask, troubleshooting that they are required to do, and are not able to offer the type of technical support that you can get in a forum. The corporation will not allow them to. Every call in is recorded and statistics are most likely kept on how to keep the average customer happy with minimal effort. This sets guidelines that are enforced on their employees. Your best bet is to be polite, and kind with them. They have to do their job and as long as you stay politely firm in what you want, generally, you will get your way. Being rude, arrogant, demeaning, or negative with them will only get you a headache and them another ****ty day at work with a story to tell in the breakroom about the last arsehole who called in and thought he/she was "somebody".
buggerritt said:
They have a set group of questions they are required to ask, troubleshooting that they are required to do, and are not able to offer the type of technical support that you can get in a forum. The corporation will not allow them to. Every call in is recorded and statistics are most likely kept on how to keep the average customer happy with minimal effort. This sets guidelines that are enforced on their employees. Your best bet is to be polite, and kind with them. They have to do their job and as long as you stay politely firm in what you want, generally, you will get your way. Being rude, arrogant, demeaning, or negative with them will only get you a headache and them another ****ty day at work with a story to tell in the breakroom about the last arsehole who called in and thought he/she was "somebody".
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Oh, I'm well aware of that. Perhaps I should have been more specific in what I was referring to:
I can just hear the tech tell me how it was all the fault of rooting that wrecked the radio.
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You have obviously rooted your phone when many pointed out that zedo causes los. Your noise about phone quality given this fact is just disturbing. I suggest you back off to stock kernal plus root that has fixed los for many including myself. And be honest with sprint that you did so instead of generating fud so they can focus on real issues.
Sent from my SPH-D710 using XDA App
LOS has nothing to do with root.
Sent from my SPH-D710 using XDA App
jamescho72 said:
You have obviously rooted your phone when many pointed out that zedo causes los. Your noise about phone quality given this fact is just disturbing. I suggest you back off to stock kernal plus root that has fixed los for many including myself. And be honest with sprint that you did so instead of generating fud so they can focus on real issues.
Sent from my SPH-D710 using XDA App
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You are completely mistaken and are barking up the wrong tree. LOS is happening to many who have not rooted their phones. If you are not experiencing LOS anymore after flashing back to stock kernal, it is purely a coincidence. I have given no "noise about phone quality". You should take a read of my post and read it in full, again. I plainly said that it was a software related issue and that Sprint is aware of it. Sprint and Samsung are working on fixing it. Links have been posted numerous times as to Samsung and Sprint being aware of the problems. Everyone who has said that Zedo's kernal has caused this has been mistaken. People who have never even heard of Zedo's kernal are having the same troubles. Please read read read before flaming. I will not reply to any more ignorant remarks when it is obvious that the flamer has misread the OP, jumped to conclusions, and flew off on a delirious tantrum.
So should I call and get $50 too? I haven't lost anything to wanna ask for a reimbursement even if I have LOS all I do is reboot...I'm not losing anything...nothing is perfect
Sent from my Epic touch 4G using xda premium
buggerritt said:
You are completely mistaken and are barking up the wrong tree. LOS is happening to many who have not rooted their phones. If you are not experiencing LOS anymore after flashing back to stock kernal, it is purely a coincidence. I have given no "noise about phone quality". You should take a read of my post and read it in full, again. I plainly said that it was a software related issue and that Sprint is aware of it. Sprint and Samsung are working on fixing it. Links have been posted numerous times as to Samsung and Sprint being aware of the problems. Everyone who has said that Zedo's kernal has caused this has been mistaken. People who have never even heard of Zedo's kernal are having the same troubles. Please read read read before flaming. I will not reply to any more ignorant remarks when it is obvious that the flamer has misread the OP, jumped to conclusions, and flew off on a delirious tantrum.
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LOS was caused for me through rooting. I can't speak for everyone but I can say that it did cause LOS for my device and probably others. You said it was inconvenience for you to have to go through this and mention maybe even taking your phone in for repair. You really can't blame others for assuming you are dealing with the LOS issues. And if you are not I don't really understand why you called Sprint to complain about this issue.
Maybe you should take a longer look at what you posted before deciding rather or not someone misread you. Though, it would probably be a waste of time. You've already proved to be oblivious to the fact that root is causing LOS for a lot of users.
jeffyv2 said:
So should I call and get $50 too? I haven't lost anything to wanna ask for a reimbursement even if I have LOS all I do is reboot...I'm not losing anything...nothing is perfect
Sent from my Epic touch 4G using xda premium
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You apparently don't use your phone much for calls and text. My work calls me and will expect me to respond soon. Missing important phone calls can be really costly for me. I have standards, they don't have to be perfect but I do expect it to meet my standards. What is the point of having it if it doesn't?
jeffyv2 said:
So should I call and get $50 too? I haven't lost anything to wanna ask for a reimbursement even if I have LOS all I do is reboot...I'm not losing anything...nothing is perfect
Sent from my Epic touch 4G using xda premium
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Do whatever you feel is ethical. I have lost plenty. I've lost business calls, missed potential appointments with clients, and numerous personal calls. I got the messages late and missed out on money and activities that I would have been involved in if I had the service that I pay a premium to rely on. The $50 doesn't come close to covering that. But, I feel that it is an act of good character that they gave it to me. I wouldn't have called and asked for it, if I didn't feel that I deserved it after being a loyal customer for over 12 years. It shouldn't be my responsibility to have to make sure I look and see if I have service every 5 minutes, when I am in an area that normally gets amazing 4G signal. I'm glad you haven't lost anything and I hope that continues for you.
BTW, I had LOS before flashing anything.
jamescho72 said:
You have obviously rooted your phone when many pointed out that zedo causes los. Your noise about phone quality given this fact is just disturbing. I suggest you back off to stock kernal plus root that has fixed los for many including myself. And be honest with sprint that you did so instead of generating fud so they can focus on real issues.
Sent from my SPH-D710 using XDA App
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Click to collapse
I havnt done a single thing to my phone other than change launchers and I get LOS. Havnt rooted it, havnt even wanted to yet. This is a real problem and I hope people do continue to call in a try to get money from sprint. If this continues then they might notice, "hey maybe we should fix this problem because its costing us 50 dollars worth of credit per customer that calls in to *****". Obviously that last part is wishful thinking thought. But come on dude, no need to flame someone like that, (especially when youre wrong).
jamescho72 said:
You have obviously rooted your phone when many pointed out that zedo causes los. Your noise about phone quality given this fact is just disturbing. I suggest you back off to stock kernal plus root that has fixed los for many including myself. And be honest with sprint that you did so instead of generating fud so they can focus on real issues.
Sent from my SPH-D710 using XDA App
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Click to collapse
I'm not on Zedo's kernel and I have LOS. I've had LOS on Stock without root, stock with root, v3 and v5 of ACS's kernel. Only one I haven't had LOS on is Zedo's, and that's cause I haven't tried it. Take your smug ass comments somewhere else.
I get los at work every time I bend over or kneel down to repair something,and it keeps powering down and back on. But I fixed it by moving my case to the side of my belt. My body blocked the signal and pushed the power button
Sent from my SPH-D710 using XDA App
djjosh said:
I get los at work every time I bend over or kneel down to repair something,and it keeps powering down and back on. But I fixed it by moving my case to the side of my belt. My body blocked the signal and pushed the power button
Sent from my SPH-D710 using XDA App
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I almost fell off my chair and **** myself after reading this.
That was not a joke, its true if you have a leather pouch put it on the front of your belt and tie your shoes it will loose signal an probaby sqeeze the power button
Would be funny if I was complaning and mad
Sent from my SPH-D710 using XDA App
djjosh said:
That was not a joke, its true if you have a leather pouch put it on the front of your belt and tie your shoes it will loose signal an probaby sqeeze the power button
Would be funny if I was complaning and mad
Sent from my SPH-D710 using XDA App
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OMG! Tears are streaming. Please stop before the convulsions set in.
It just did it again dangit im trading for a Zio
Sent from my SPH-D710 using XDA App
Its not a ROM issue. If you live or travel in an area with ****ty signal you will get it. I had it about 7 times today. I ended up just turning the phone off. Basically if the phone loses signal you have to reboot.
Now I realize that many of you live in your mom's basement, work at the McD around the corner, and have a sprint tower in your back yard so you think the rest of us are crazy. No, the rest of us travel and enter areas where sprint coverage sucks.
Using roam control and leaving the phone on roaming I don't get the LOS unless I get deep into a building and lose the verizon signal.
eagercrow said:
Its not a ROM issue. If you live or travel in an area with ****ty signal you will get it. I had it about 7 times today. I ended up just turning the phone off. Basically if the phone loses signal you have to reboot.
Now I realize that many of you live in your mom's basement, work at the McD around the corner, and have a sprint tower in your back yard so you think the rest of us are crazy. No, the rest of us travel and enter areas where sprint coverage sucks.
Using roam control and leaving the phone on roaming I don't get the LOS unless I get deep into a building and lose the verizon signal.
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I live in a great spot with excellent 4G coverage. I live on my own, work for myself and am kind of crazy myself so I kind of have a right to call others crazy. I am getting the LOS bug randomly and frequently. I have full bars here at home. It just dies and gives the dead circle. It just did it less than half hour ago. It also did it numerous times while working in the field, as well..
Some say that it is fixed by resetting their MSL. Some say they fixed it by flashing a certain kernal. Some believe that if you keister a pine cone and scrub your face with lemon custard that it will fix it, too. None of these things...er...has worked for me.
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
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Click to collapse
Two things:
1) You get a 14 day return policy. Use it if necessary. You have that responsibility/option as a customer.
2) Reps are going to vary. Some simply don't know.
Both reps I dealt with informed me of the issue before purchase. [One is a member of xda]
#1 You get a 14 day window and some people will not figure it out in those 14 days since there are times you can get 5 in 1 day and none for 3 days.People who are not on here may not figure it out for a month.
#2 they sell it on there website with no disclaimer it is fraud if you ask a legal expert i would bet on it.May be a very gray area but i have no doubt it is.
I can tell you about issues with every phone that is out there right now. Do you think a sales rep is going to go through the list with you.
I have no problems with my phone and have never seen an LOS on it. If the rep told me there is a probem with LOS they would have bee lying to me. lol
Yes every phone has issues but a KNOWN ISSUE THIS IS that sprint knows is widespread some issues are for like 10% but not like this where it is close to i would guess 75% to 90% of the phones do it.
This phone did it from launch and sprints knows it is a issue a known issue as sprint calls it which a rep says when they call it a known issue it is very widespread.
And it is not the reps job to tell people IT IS SPRINTS AND THEY SHOULD PUT A DISCLAIMER out on there website since it is a known issue no matter how you cut it.
And why? because they would lose sales.I would love to see any other type of place keep selling a item they know has issues.Would Ford? Honda? heck they recall them let alone stop selling them.
rdcrds said:
#1 You get a 14 day window and some people will not figure it out in those 14 days since there are times you can get 5 in 1 day and none for 3 days.People who are not on here may not figure it out for a month.
#2 they sell it on there website with no disclaimer it is fraud if you ask a legal expert i would bet on it.May be a very gray area but i have no doubt it is.
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Click to collapse
rdcrds said:
Yes every phone has issues but a KNOWN ISSUE THIS IS that sprint knows is widespread some issues are for like 10% but not like this where it is close to i would guess 75% to 90% of the phones do it.
This phone did it from launch and sprints knows it is a issue a known issue as sprint calls it which a rep says when they call it a known issue it is very widespread.
And it is not the reps job to tell people IT IS SPRINTS AND THEY SHOULD PUT A DISCLAIMER out on there website since it is a known issue no matter how you cut it.
And why? because they would lose sales.I would love to see any other type of place keep selling a item they know has issues.Would Ford? Honda? heck they recall them let alone stop selling them.
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Okay... on one hand you say that it may happen only rarely and on the other hand you throw out numbers like 75% to 90% of phones.
Where did you get these numbers?
Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread
rdcrds said:
Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread
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Honestly, if asking you where you get numbers from and pointing out absurdities is "being a troll on xda" then you can sign me and any rational person up for that list.
I'm a troll too... Came from a moment and I hate to tell you guys, but every sammy phone suffers from data lock/LOS... Sorry to be the bearer of bad news...
Sent from my PG06100 using Tapatalk
I wanna troll too.....I dont have any signal problems with mine
rdcrds said:
Ok known troll of this forum LOS is a issue that can happen 5 times in 1 day then go 3 days without it.It has no set amount of times it does it to anyone.Me it does it 1 time or so per day.It all depends on how much you use your phone.
It is totally random how much it happens to each phone.But weather it happens 1 time a day or 5 or whatever amount it happens to a major amount of the phones.Enough to call it a very known issue by sprint.
troll another thread
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Bro your being a **** and unrealistic , the phone has a problem it will be sorted, I know the PHOTON has had a ton of patches sent out since day 2 when they started having loss of sound in the earpiece, although it sucks having patches but regardless it is still one of the best 2 phones we see #1 being the ET4G! The los is annoying but brief and is being worked on as we rant about the only true negative with this product!
Fraud? Legal experts? hahaha you dont think Sprint and Samsung both have a legal team haha come on to be annoyed is one thing but dont start trying to throw out hints for somebody else to fight your battle
75% - 90%.....lol
Glad you threw out the facts.....You must have been a pretty busy person pulling your metrics and data.
This number is based on few users on XDA who are known to root their phones. If you were truly going to do a test, it would have to be based on untouched never rooted phone. Rooted phones would not even be considered in the data gathered, so that leaves out most XDA users.
You do realize how many of these phones are sold and how many of it's users are actually on this site, right?
rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
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Click to collapse
How old are you?! Have you ever bought anything anywhere?! That's how sales are done buddy. It's up to you to research the product prior to investing in it. The rep will always try to close the sale by exagerating, omitting things. It is not fraud in this country.
90% of statistics are made up on the spot..
A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.
Fraud must be proved by showing that the defendant's actions involved five separate elements: (1) a false statement of a material fact,(2) knowledge on the part of the defendant that the statement is untrue, (3) intent on the part of the defendant to deceive the alleged victim, (4) justifiable reliance by the alleged victim on the statement, and (5) injury to the alleged victim as a result.
A statement of belief is not a statement of fact and thus is not fraudulent. Puffing, or the expression of a glowing opinion by a seller, is likewise not fraudulent. For example, a car dealer may represent that a particular vehicle is "the finest in the lot." Although the statement may not be true, it is not a statement of fact, and a reasonable buyer would not be justified in relying on it.
[email protected] said:
75% - 90%.....lol
Glad you threw out the facts.....You must have been a pretty busy person pulling your metrics and data.
This number is based on few users on XDA who are known to root their phones. If you were truly going to do a test, it would have to be based on untouched never rooted phone. Rooted phones would not even be considered in the data gathered, so that leaves out most XDA users.
You do realize how many of these phones are sold and how many of it's users are actually on this site, right?
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The percent of phones is not known. Who will release statistics, Sprint? Samsung? I don't think either. My phone is bone stock and I have had LOS only a handful of times I know of. I get data roaming several times/week at my house and this is while on wifi. Does not wifi count as a data connection? Hope this improves with software update but could become worse till better. If I treated patients like this I would lose my license and be on welfare.
Doc
Stock pulled kernal/root and cwm. Stock rom. No Los for a week now. Also noticed that juicedefender cause the issue sometimes. After getting rid of it. I'm all good.
Sent from my SPH-D710 using xda premium
It's not like you couldn't trade your Epic Touch for any of the other high end phones with money on top. Quit crying and wait for a fix or trade it. Or buy an iPhone 4s. Oh wait, they aren't perfect either. I hear their battery life is poor compared to the 4.
sent from my Epic 4g Touch
When I was a custom kernel, I got LOS around 3x per day as OP does. When I switched back to stock, the number reduced to 0. Same with a friend who I did the same thing with.
Op,
If you are *****ing about LOS, and are on a custom kernel, then I have no sympathy. If you are on a stock kernel, ROM then raise hell brutha
I've never experienced LOS on both my Epic 4g, and my Epic 4g Touch. Weird.
rdcrds said:
THIS IS FRAUD.I talked to a high up rep for 45 minutes yesterday and she said we know it is a known issue but sorry no help for you on your bill.
She then said THIS IS A SAMSUNG PROBLEM so i said well are you selling this phone right now? she said yes.I said are you telling people this phone has these problems? she said nothing then said ill pass your concerns along.
If you want into a sprint store NO REP is going to tell you there is a known issue with this phone so they commit fraud selling a phone they say they know there is a known issue with.
Places recall stuff when there is a problem yet sprint keeps selling IT! not right.
Click to expand...
Click to collapse
For the first time ever, I actually agree with one of your posts. For Sprint to claim that the responsibility is on Samsung is disingenuous and only a tactic to deflect customer anger.
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
Fendulon said:
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
Click to expand...
Click to collapse
lol the only thing that happened to me like that was:
i brought my evo 3d in so they could check out the power button... (it was pushed down and wouldnt turn on) the phone had cm7 on it... and the tech showed me his OG evo with cm7 on it with the same theme on it (cm7 red remix)
i couldnt restore it back to a stock RUU because of the power button...but he got a replacement for me even when he got it turned on and seen cm7 on it
I've noticed that most techs don't care if your phone is rooted or not. In fact, I used to go down to the Sprint store to look at new accessories, and I would show off that mine was rooted and running CM. I had a couple of the people working there have me root their phone for them.
It would surprise me at all if the tech rooted your phone. Probably jumped on XDA to see if anyone else had solved the problem yet too.
blackroseMD1 said:
Probably jumped on XDA to see if anyone else had solved the problem yet too.
Click to expand...
Click to collapse
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
Weird. I've got problems where my GPS sometimes won't lock.... but I reboot and it seems to work for another day or whatever.
TurboFool said:
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
Click to expand...
Click to collapse
I actually never recorded video really. This was an issue with simple picture taking at any resolution. I could save to internal or external storage and receive this error. I currently have a class 8 16gb that I use that hasn't given me issues that I know of.
As for the GPS, it was a longstanding and ongoing issue with my phone. No amount of reboots, reflashes or GPS fixes would remedy it. I've tried at least a half dozen roms, plus every OTA and sprint leak. I'm just glad to be getting a new phone.
Also, I've never dropped this phone once. It is literally in pristine condition, you could probably put it in a box and nobody would know that it was used.
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
elliwigy said:
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
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Click to collapse
Lol that would have been a fun one to watch him try to talk his way out of. At least you had a competent sprint guy, my stores in reno seem to never have people who know anything, not even the selling points of a phone in their store!
Sent from my SPH-D710 using XDA App
Haha I would have loved to ask in store, but unfortunately I didn't notice this for about a half hour when I was at work.
I'll definitely be asking them about it when I go to pick up my replacement phone. I still have my "Sprint Rooted and certified" phone in my hands haha.
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Well thank you very much for this info. Its nice to know the ins and outs of my warranty service. May even take a look into the the terms of service and such for it. It'll nice to have a shiny new phone though for sure.
Sent from my SPH-D710 using XDA App
Bear gri11z said:
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Click to expand...
Click to collapse
I have the Viewsonic G-tablet and if you contact viewsonic customer support, they always point you to XDA fourms. lol. I wish i could get paid just telling people to check XDA
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
You should have no problem getting help even if your phone is rooted, though we should not be the ones doing it for you lol
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.
When i went to go get my e4gt one of the salesmen was talking about his jailbroken iphone to someone he was selling an iphone to. I wasnt really paying attention since they were talking about iphones and i was downloading the xda app while they finished my paperwork.
You sure your method of returning to stock didn't preserve your root? It's possible.
Bear gri11z said:
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Click to expand...
Click to collapse
im a sales rep in a preferred retailer. but because of the time ive spent here, im also the unofficial lead technician in our store, and the last resort for our actual techs when they cant fix it themselves... and they went into training for their job..
evantribley said:
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
Click to expand...
Click to collapse
99% correct. if an android has a rom flashed, its warranty is void. but we can still repair/replace them with TEP, and paid repairs are fine too. its the unlocking of the bootloader that is looked at, not the actual rooting
see: htc evo3d (htcdev dot com), unlocking nexus s, flash/binary counter in E4GT
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
You are right in that it may change but their are policies and procedures in place that dictate how we do our job. We have clear direction to help Android customers who have rooted devices. The other poster who corrected me is right in the fact that your manufacturer warranty is likely voided from rooting but Sprint will still make an attempt to help you with paid repair or TEP.
We also have clear direction that a jailbroken iPhone loses it's protection.
That is in the ToS so you cannot hold Sprint liable if you break your phone, if you download a virus/malware, install custom apps/software etc.
Yes you can break your phone beyond a point that can be fixed but that doesn't mean that we won't try to help you. Sprint doesn't get anything out of a customer who cancels because their rooted phone breaks and can't be fixed.
EL TEJANO said:
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.
Overstew said:
You sure your method of returning to stock didn't preserve your root? It's possible.
Click to expand...
Click to collapse
I can honestly say I am absolutely certain I didn't have root when I handed them my phone to be repaired.
I ODINed EK02, which removed my root, then I used a USB Jig, which reset my download count, and then I booted up my phone and was informed there was an update, and so I did the OTA to EL29. At this point I actually tried to install Titanium for ****s and giggles, only to be told I didn't meet the requirements to use the app, root, so I uninstalled it.
Background
This is by no means definitive, so don't everyone go get your panties in a wad and pitch fits like 12 year olds.
So several days ago I noticed that my GNex was starting to have issues with dropping calls and data connections. Basically, I was dropping data and voice despite having a connection to the network about every 2-5 hours, requiring a reboot. This happened over a 3 day period in a stationary position, in radically different places (like 80-150 miles apart). It was happening on 3G and on 4G so I was pretty confident that it wasn't just a localized outage or the local tower acting up. I'm no expert and certainly no /dev, but I've been around some Android devices a time or two.
I'm a big proponent that 95% of problems with an Android device are user error. That doesn't mean you're holding it wrong or that you're stupid, merely that something the user has installed or set is affecting something else, that affected something else. As an example, shortly after getting my GNex I installed TweetDeck. I had used Navigation several times to test GPS (first thing I did being a SGS owner) so I knew it worked and worked well. Anyway, immediately after installing and setting up TweetDeck, my GPS crapped. It would see satellites but not connect... even after 30 minutes....even after rebooting, clearing AGPS data, blah blah. Being objective, I decided to freeze TweetDeck with TB. As soon as I did, GPS returned. As soon as I unfroze it, GPS failed. I uninstalled TweetDeck and reinstalled from the Market, and had no more issues.
Solution (For me at least)
With that event in mind, and a crapped out radio, I went looking through my app drawer for apps that access the radio. I picked out Network Info II 0.6.0, Real Signal 3.5 and Network Signal Info 1.51. I rebooted and waited. Here it is three days later, and I have yet to have a single voice or data drop. If I've had one on the data side, I haven't noticed and it certainly wasn't for long.
I don't know how or why. All I know is that I've never had any form of radio trouble and those apps were recently installed, and that without them, the radio issues are gone. Take it for what it's worth, which probably isn't much. But if you're on 4.0.4, with 4.0.4 radios and you're suffering from radio problems, flip through your app drawer and remove or freeze applications that have the sole purpose of polling data from your radios. Who knows, maybe having 3 was 1 or 2 to many.
Thanks for the write up. And I really think the issue with certain apps interfering with OS-level stuff is a big issue, and one that nobody seems to want to notice.
There are a ton of posts, not only on this forum but on others, where people are saying they have so many issues with the Nexus and this and that. What a lot of people don't realize is that, yes, certain apps that are either poorly coded in general or not coded for ICS can potentially interfere with the normal operations of your phone.
A lot of people tend to use/stick with apps that they are used to, right? I came from the G1, the very first Android phone, so I've been using Android for awhile, and I bet that other people are too. Some apps are a staple of people's usage, meaning as soon as they get a new device, those same apps are the first to be downloaded and installed. However a lot of times those apps are abandoned by their developers, never to be touched again.
So of course an app that was coded on Froyo or even Eclair that calls the GPS or the radio or bluetooth stack or something else hardware related can potentially cause issues, especially with ICS being such a radical change from Gingerbread.
Question for OP. When you lost your data after 5 hours or so, was your 4G or 3G signal still showing as well as the data bars still moving like they are active but technically your data is not connected at all?
Was it apps you added that you froze or system stype apps? How did you see what accesed the radio?
[email protected] said:
Question for OP. When you lost your data after 5 hours or so, was your 4G or 3G signal still showing as well as the data bars still moving like they are active but technically your data is not connected at all?
Was it apps you added that you froze or system stype apps? How did you see what accesed the radio?
Click to expand...
Click to collapse
Yes. It was doing the typical thing you read about where people will have gray bars, 4G/3G showing, "Verizon Wireless" on the lock screen but no connection to anything at all.
The applications I froze are all 3rd party market apps. Check out the permissions for Network Info II as an example. My not so scientific hypothesis wonders if too many apps that can read "Network State" and "Phone State" going at once is too many. Again, not really based on anything at all, but I wouldn't be surprised to learn that multiple apps or a poorly coded app constantly requesting Network/Phone State could throw radios into a tailspin and cause those radio crashes that we see from logcats.
And as a disclaimer, I'm not knocking those applications or saying that there's anything wrong with them. I make this post primarily to encourage people with the issue to think logically about the apps they have installed and experiment with removing some out of the equation. Going back to what I said eariler, 99% of people that install TweetDeck on their GNex probably don't have GPS issues because of it, ever. I did until uninstalling and reinstalling and haven't had issues since.
I see this as possibly being no different, at least in regards to a 4.0.4 Bootloader, OS and Radio Package.
Food for thought: Apps have not been updated to work 100% with ICS?
KWKSLVR said:
Yes. It was doing the typical thing you read about where people will have gray bars, 4G/3G showing, "Verizon Wireless" on the lock screen but no connection to anything at all.
The applications I froze are all 3rd party market apps. Check out the permissions for Network Info II as an example. My not so scientific hypothesis wonders if too many apps that can read "Network State" and "Phone State" going at once is too many. Again, not really based on anything at all, but I wouldn't be surprised to learn that multiple apps or a poorly coded app constantly requesting Network/Phone State could throw radios into a tailspin and cause those radio crashes that we see from logcats.
And as a disclaimer, I'm not knocking those applications or saying that there's anything wrong with them. I make this post primarily to encourage people with the issue to think logically about the apps they have installed and experiment with removing some out of the equation. Going back to what I said eariler, 99% of people that install TweetDeck on their GNex probably don't have GPS issues because of it, ever. I did until uninstalling and reinstalling and haven't had issues since.
I see this as possibly being no different, at least in regards to a 4.0.4 Bootloader, OS and Radio Package.
Click to expand...
Click to collapse
Alright, so will that app tell me what is accessing that feature or do I need to go through every app to find out and what exactly shoould t say in the access?
Help me out here please because this is starting to annoy me!
The fastest way to see what apps have what permissions is Menu > Settings > Apps then go through each app and scroll down to permissions. Or you could back up your apps with TB, do a Nandroid then completely wipe the phone and live with it totally untouched (minus your gmail account of course) long enough to see if the problem goes away.
Don't get me wrong, I've never seen an LTE phone that didn't occasionally disconnect for a few seconds. People that say, "OMG my Rezound never did" are either full of it or didn't pay attention. There are plenty of cases of Rezounds, Maxx's and Thunderbolts having brief and random disconnects. But there's a huge difference between that, and losing signal as often as I was and as often as many people here say they do. There's nothing you can do about the former, but hopefully this is something that can be done about the latter. I'm crossing my fingers that it may help and that it's a relatively simple fix because frankly, until I saw it for myself I thought a lot of people were being drama queens. I'm not a whiner, I'm a doer, so I encourage everyone to go do.
bk201doesntexist said:
Food for thought: Apps have not been updated to work 100% with ICS?
Click to expand...
Click to collapse
There are a TON of apps that haven't been updated. I have a paid app that hasn't been updated that is abandoned and still on the market. Works fantastic except on ICS.
I've thankfully been free of radio issues thus far on my GNex, but I want to thank you for this thread.
KWKSLVR said:
I'm a big proponent that 95% of problems with an Android device are user error. That doesn't mean you're holding it wrong or that you're stupid, merely that something the user has installed or set is affecting something else, that affected something else.
...
Being objective, I decided to freeze TweetDeck with TB. As soon as I did, GPS returned. As soon as I unfroze it, GPS failed. I uninstalled TweetDeck and reinstalled from the Market, and had no more issues.
Click to expand...
Click to collapse
KWKSLVR said:
I make this post primarily to encourage people with the issue to think logically about the apps they have installed and experiment with removing some out of the equation.
Click to expand...
Click to collapse
Not to jump up on too high of a soapbox, but I couldn't agree with you more.
It's very satisfying to read about people methodically, empirically testing. It's something that seems rare these days.
So thank you!
KWKSLVR said:
The fastest way to see what apps have what permissions is Menu > Settings > Apps then go through each app and scroll down to permissions. Or you could back up your apps with TB, do a Nandroid then completely wipe the phone and live with it totally untouched (minus your gmail account of course) long enough to see if the problem goes away.
Don't get me wrong, I've never seen an LTE phone that didn't occasionally disconnect for a few seconds. People that say, "OMG my Rezound never did" are either full of it or didn't pay attention. There are plenty of cases of Rezounds, Maxx's and Thunderbolts having brief and random disconnects. But there's a huge difference between that, and losing signal as often as I was and as often as many people here say they do. There's nothing you can do about the former, but hopefully this is something that can be done about the latter. I'm crossing my fingers that it may help and that it's a relatively simple fix because frankly, until I saw it for myself I thought a lot of people were being drama queens. I'm not a whiner, I'm a doer, so I encourage everyone to go do.
There are a TON of apps that haven't been updated. I have a paid app that hasn't been updated that is abandoned and still on the market. Works fantastic except on ICS.
Click to expand...
Click to collapse
My signal does not go in and out but randomly after hours it might lose data. By looking at it you would never know because everything looks fine but behind the scenes data is not working.
So what we are looking for in permissions is what you listed in the 1st post and that is what will be listed?
I thought it might have been me running in tablet mode so I just switched back to phone mode. Would like to see if it is actually caused by what you say.
[email protected] said:
My signal does not go in and out but randomly after hours it might lose data. By looking at it you would never know because everything looks fine but behind the scenes data is not working.
So what we are looking for in permissions is what you listed in the 1st post and that is what will be listed?
I thought it might have been me running in tablet mode so I just switched back to phone mode. Would like to see if it is actually caused by what you say.
Click to expand...
Click to collapse
When I froze those apps, I picked them because I knew they had access to:
Network communication > view network state > Allows an application to view the state of all networks. The part in bold is the description of what the permission "View Network State" means. That permission is under the "Network Communication" Category. Some apps will have more than that single permission under Network communication, some with have none at all. "Real Signal" has the fewest permissions out of the three I froze, and maybe all three don't HAVE to be frozen, but I haven't tested that yet.
Another random thought. During that time period, I also had a BUNCH of random reboots.
Maybe on other devices 95% user error might be closer.
But, not on my Gnex! What if you bought a completely new phone and have not installed any apps. The first time you open up the stock browser and use it for 5 mins or so on 4G LTE next to the cell tower -75 db stationary and still lose connection of both data and voice with "the triangle of death" on 2 separate GNex with 2 new SIM cards? Is this a bad batch? To me, "bad batch" is when we say 1/100 is a faulty device but this is almost reversed with GNex. We should exchange devices until we find a "good batch"
All I am saying is we all should be a little more compassionate for people like me. A lot of problems are made by users, sure. But it sure isn't 95%....It's more like samsung/google/vzw 60% in this case..
I hope I shed a little light on all the users that did not create user errors yet still have radio problems and VZW keep telling us to wait because issues are going to be addressed with the supposed firmware update that should have come in Feb, now March. Now...I don't know when.
Thank you for your post though, you rock
With anything, even product reviews, the people that have issues always make up the vocal majority. No one talks about how things work the way they should.
If my phone truly dropped 4G as often as it did when I had this application conflict, I'd be in the Verizon store every day until I either had a replacement or got banished from the store. If Verizon told me that it was "normal" and to live with it, I'd pay a visit to management at a different Verizon store and pay an online visit to the BBB. If that didn't do any good and I was really REALLY bored and had nothing better to do, I'd probably draw up a letter to Verizon's legal department about the liability Verizon could have when a consumer can't call 911 in the middle of the night because the radio crashed.
I still think it's an incompatibility hiccup with ICS more than necessarily an issue with Verizon's LTE network. I see GSM owners complaining too. And, as I said in the OP, I can only speak for a "stock" 4.0.4 bootloader/modem/radio experience. I've seen posts from people talking about how their problems have disappeared since making the move from 4.0.2 to 4.0.4. All I can speak of from my own experiences is that I've never had a problem from any version of ICS other than what I experience.
Come to think of it, I think I'll defrost all three of those apps and see what happens, especially since the phone in my hotel seems to be in working order.
OK, in the couple of hours since I've defrosted my cocktail of apps I've:
Opened the Facebook app, watched it poll for GPS and lock, then closed the Facebook app only to have GPS stuck on. Once I went into Settings > Apps > Location Services and tried to uncheck "GPS satellites" it rebooted. After rebooting, the phone showed 4G and a connection to Google's servers but I couldn't browse or use any app that is web based (like speed test, gmail, etc). After about 30 minutes of trying, I rebooted again and everything was fine. I have a feeling it's related to Real Signal looking at the plethora of stuff it monitors and that it's starting up on boot.
That's all I personally care to see. Needless to say, they're all frozen again.
I don't think there is a problem with real signal, I only installed it after having these problems to start with.
Since I got my nexus it works randomly drop voice and data. People would call me and get a fast busy signal. I tried many different radios and they all behaved the same. I switch my network to CDMA only and haven't dropped data or voice in two days.
Sent from my Galaxy Nexus using xda premium
On 4.0.4?
I don't think it's necessarily just Real Signal. I think it's multiple apps polling data from your radios. After a few more days, I'll go through them one by one. So far in my experiences on my setup, there is something up with the combination of those apps.
Again, there's a solid chance that a combination of other apps could give other people similar issues.
I will say this, even if I had problems before installing those apps, this particular cocktail would only make them worse.
It's not ICM
Hi all - First post here, but have been having nightmares with my wifes Nexus - mine is fine and drops NOTHING - EVER.
Hers on the other hand - we are on our 2nd one and I was informed by Verizon today, that it's been 14 days since they replaced it and I"m stuck with it. I rooted her phone and installed 4.04, which fixed the random reboots she was having, and her signal LOOKED stronger, but she is dropping calls like mad and getting kicked off the network randomly.
Anyway, it does not appear to be a ICM thing - I was reading a review on IT World (I'm not allowed to post links till I've posted 8 times? ) - They are describing THE EXACT SAME THING the Galaxy Nexus is having. So there is a switching problem WITH VERIZON. The Maxx isn't ICM and the phone is a totally different manufacturer (Motorola)
I'm smelling class action lawsuit.
Woodk1 said:
Hi all - First post here, but have been having nightmares with my wifes Nexus - mine is fine and drops NOTHING - EVER.
Hers on the other hand - we are on our 2nd one and I was informed by Verizon today, that it's been 14 days since they replaced it and I"m stuck with it. I rooted her phone and installed 4.04, which fixed the random reboots she was having, and her signal LOOKED stronger, but she is dropping calls like mad and getting kicked off the network randomly.
Anyway, it does not appear to be a ICM thing - I was reading a review on IT World (I'm not allowed to post links till I've posted 8 times? ) - They are describing THE EXACT SAME THING the Galaxy Nexus is having. So there is a switching problem WITH VERIZON. The Maxx isn't ICM and the phone is a totally different manufacturer (Motorola)
I'm smelling class action lawsuit.
Click to expand...
Click to collapse
Yes, indeed.
I am very surprised to not see one yet!
It means all of us with this issue is actually being very patient at the moment.
Again, for anyone who does not have this issue at all, and curious to find out what issue we all are actually describing here by LTE Connection Drop + Voice Drop is:
http://code.google.com/p/android/issues/detail?id=24345
Man, why does everyone always pull the "class action lawsuit" line?
Firstly, you're not going to do diddly squat legally about it, so stop kidding yourselves (and us) when you say that you are.
Secondly, no service you pay for is "guaranteed" to have 100 percent uptime. My Comcast internet connection goes out every 3 months or so anywhere from 5 hours to one day. Do you think I have legal grounds to sue them? Nope. When a thunderstorm rolls in and you lose power for 12 hours, can you sue your electric company? Nope. In fact, I'm pretty sure in most ToS contracts or forms that you sign, it states that they do not guarantee you anything.
LTE is a relatively new technology, and Verizon is the first one to offer it. There's going to be hiccups and growing pains. It's been a year and it's A LOT better now than it was back when it started. 4 years ago we were all happy to get something faster than EDGE speeds, and now we get connections capable of 40/50 Mbps down at times and people are still unhappy.
I understand people's frustrations with the network/switching issues that are occurring between CDMA and LTE. But we live in an age where everyone feels entitled and important enough to immediately sue another company at the drop of a hat.
Here's an idea: If you are faced with severe LTE switching issues and it's a continuing problem, call up customer support. Tell them what is going on and let them help you. Yes, you are past your 14 day return policy, but you have one year of a device warranty, they will ship you out a replacement device. Since your Nexus works fine and your wife's does not, it leads me to believe that it's not a network issue in your area, and either: A. Your wife got two dud Nexus' in a row, which sucks but is not unheard of. or B. Your wife is using some sort of app or service that interferes with the radios. If you still have the issue after the 3rd replacement, call them up again and explain, and they just might be able to give her a different device altogether if the Nexus isn't working out for her.
Dear MMcCraryNJ,
hear my long plea if you have the time. If you don't that is okay.
Firstly, I am so glad you seem to be not affected by this issue on your GNex.
Every single day, I wish I was in your shoes.
On the brighter side though, with LTE Data/voice drop & severe vertical banded screen & one-way-microphone outbound issues, I have come to join in XDA forum. I've also gotten to know countless VZW / Samsung customer service representatives at all levels as well as local store customer service agents.
Secondly, I, and I am sure most of all the other GNex users with above issues, know that no product & service is guaranteed to work perfectly with 100% uptime. Personally, it takes a significant defect of any product for me to call customer service at all. I am one of those, who actually try to live with products that have minor flaws everyday. If GNex did drop my LTE 3-4 times daily, I'll live with out much complaint let alone 3 months that you've mentioned. 3 months of uptime would be heavenly, but I'll actually be perfectly fine with 3 hours uptime. Sadly, my uptime has been 5-10 minutes with LTE. If my one-way-outbound microphone cut off issue happened 1 out of 10 calls, I'll live happily. Sadly, nearly every other call makes my voice into a robot and I have to call back again.
I am personally coming from Droid Eris long long time ago when Android first came out with newest 3G technology back then. Eris wasn't issue free but my satisfaction with what I got was pretty much 95%. You see, as long as a product performs what it claimed to perform 60-80% of the time, I am happy. Claim and advertisement that Verizon made with CDMA Galaxy Nexus in the US as "The latest 4G LTE Pure Google ICS Smartphone meeting the most reliable 4G LTE network in the world" caught my attention, as many others, to actually decide to choose this new phone with my 2 year contract over countless androids that came out in the past 3 years.
Again, our frustration that is described on these post is described in detail here (http://code.google.com/p/android/issues/detail?id=24345) it is not a LTE / 3G switch issue only. Switching issue is very small part of this problem. I will not go into any detail of one-way-microphone cut off issue at all, due to its unrelated nature on this particular post.
Just as you've suggested naively, your suggestions in order that you wrote them in were exactly the steps I thought and took from very first day I purchased GNex back 4 months ago from a local verizon store. I have stopped in at the verizon store to get exchanges of the actual device, SIM card. None of these replacements solved the data/voice drop issue. I am all talking about stock 4.0.2 without any apps installed on any of these GNex. It can't possibly be the bad batch as I received batches that were produced in completely different months. I loved whatever was promised with GNex so much that I was determined to find the one for me as no other devices Verizon offer at the time appeal to me at all. As 14 days has passed, the local verizon literally told me to 1) wait for the update 2) root your device to all different kind of ROMs and Radios 3) call VZW customer service. Which all of the advice I followed, I am still waiting, none of the ROMs and radios solved the issue.
Ever since then, I've been calling VZW and Samsung (when VZW transferred me), and talked to numerous customer service representatives at all different levels. (Level 2 & 3 and at some points I've been transferred and escalated twice to a person really higher up) With my efforts, I was actually able to tag all my calls, and send them screenshots (via e-mail), and follow through to actually make above mentioned issues officially put on VZW technical bulletin. It is a huge improvement, because when I first called about these issues, they told me "They've never heard of these issues.". Now, after all of our efforts, they admit there's over "120 technical bulletin reportings on these issues."
You do think that it is so easy to get a refurbished factory replacement phones with all my history right?
The answer is sadly No. They've been literally telling me to wait a little longer no matter how much I requested them to get me a replacement device. They are indeed very hesitant to keep replacing devices for all of us especially now days where the supposed update is going to resolve these issues. And on my end, I want to see first if the software fixes it, because I am literally burned out to get another screen protector install everything again, etc. Now the official answer is wait....for the update. If they don't keep their last promise of March update to resolve this issue, that is when my patience will run out and I'll jump to a different device. Although, I love this phone....
This is the longest online posting of any sort in my life ever. I hope this somewhat gives you a new perspective on what unlucky GNex user like myself had to go through in the past 4 months due to getting "bad batches"
Trust me, I hate to live in a society where anybody can talk about law suits against anybody. But, this was one of my first moments that I literally felt like I was hopeless & got betrayed by VZW / Samsung / Google. I started to fantasy about way to make them responsible for this poor product and service. All I wanted was at least 60 percent working "4G LTE Smartphone". (4G LTE is turned off due to connection drop, Phone is unusable as business purposes due to frequent one-way-cut off). After $299 and 2 year contract with $75 monthly service bill of 4 months with all the time I spent to help VZW/Samsung with this issue as a customer, my wildest dreams of thinking of participating in a class law suit, which will never happen, actually make me feel a little bit less helpless towards these major corporations as a customer.
Thank you for hearing my plea. I sincerely apologize for the length of this post.
Hope more of us can enjoy this great GNex in the near future.
After all, I love this device, I love this XDA forum and GNex community. I wouldn't want to switch to a different device just yet