To the Community:
Does anyone have experience with what happens when you return a rooted device to Asurion?
I dropped my GN2 from 8' onto asphalt and over the course of the next few hours the contusion spread over the display. In the morning the display was completely black and unusable.
I put in a claim with Asurion, paid the $175 and received my new one the next day -- thank you Asurion.
Now when I send my old one back, does anyone know if they'll see it was rooted and charge me a whole lot more money?
If so, should I drive over it a couple of times and really destroy it?
(Hypothetically, of course -- I would never engage in any kind of fraudulent activity...)
Thanks in advance.
You should be just fine, but why not just Odin it to stock real quick. Pull the battery hold volume down, home and power you're in download mode.
Sent from my SGH-T889 using xda app-developers app
You are returning a broken phone on an insurance claim. I wouldn't bother about it and return the phone as is.
Hastily spouted for your befuddlement
i always crush with brick if i had to return a broken phone so no recovery or salvage can be done.
/\ /\ /\ fail
whatllitbenext said:
To the Community:
Does anyone have experience with what happens when you return a rooted device to Asurion?
I dropped my GN2 from 8' onto asphalt and over the course of the next few hours the contusion spread over the display. In the morning the display was completely black and unusable.
I put in a claim with Asurion, paid the $175 and received my new one the next day -- thank you Asurion.
Now when I send my old one back, does anyone know if they'll see it was rooted and charge me a whole lot more money?
If so, should I drive over it a couple of times and really destroy it?
(Hypothetically, of course -- I would never engage in any kind of fraudulent activity...)
Thanks in advance.
Click to expand...
Click to collapse
Your fine, like kintwofan said if your at all worried why not odin back unrooted stock to ease your mind... looks at this program for your pc android screencast...http://code.google.com/p/androidscreencast/
T-Mobile warranty vs insurance.
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
partzman2 said:
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
Click to expand...
Click to collapse
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium
partzman2 said:
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
Click to expand...
Click to collapse
flashing a ROM will NOT brick your phone... this case is whats called User error......... If people dont have the necessary skillset to fix a phone when they muff up . or the decency to pay for there own mistakes. Then for gods sake dont do it buy an iphone
deeznutz1977 said:
flashing a ROM will NOT brick your phone... this case is whats called User error......... If people dont have the necessary skillset to fix a phone when they muff up . or the decency to pay for there own mistakes. Then for gods sake dont do it buy an iphone
Click to expand...
Click to collapse
Did I insult you somewhere along the line? To my knowlege, I haven't. I have though, been rooting since the moto backflip, so don't accuse me of things that you have no idea of.
Actually, I do think that I did something wrong when reloading tweaked 2.3 after a lot of lagging, fc's, various crashes and such. Wanted to get everything from the phone, so I wiped everything including the internal card just in case (backed everything up to pc and external sdcard) I also have a long history with t-mobile.
When by talking aggressively to the loyalty agent, he knew the whole story, I told him. On the other 2 phones, I just checked and I had those phones stock, not CM. They lost signal after stock update to C6. Have been checking and I'm seeing posts on losing signal not data, exactly what the sgs2 have been doing.
Rhiannon224 said:
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
I don't expect anything in life. 15 months ago I received a liver transplant, and recently overhearing my dr's talking about putting me back on the transplant list. Our moral codes may
differ, but I have to have a phone constantly. ...
Actually I would be on your side before all of the health issues.
---------- Post added at 05:32 PM ---------- Previous post was at 04:59 PM ----------
Rhiannon224 said:
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
Actually, I did 'pay' for my mistakes. I paid the $5 each she said it would cost me. Sounds like I did 'pay' for my mistake. When I called I was expecting a bill of $525.00, as that is what is in the insurance papers. I always have my facts straight when I call.
Next time have all the facts, please.
I always love these threads.
"hAlp i broke it"
"just warranty it on the internet bro"
"^what? are you some kind of internet dirt bag or something? you are the reason why we have expensive internet phone bills and why kids starve in china DIAF on the internet"
"bro did i offend you or something on the internet? pretty sure i didn't. no need to go all e warrior and be disrespectful to me on the internet
and furthermore i have a full time job on the internet and have kids on the internet"
Don't feel sorry for getting a one up on cellular networks.... they don't feel sorry for you when they screw you over.
Thats what I dont understand ...
Youre paying X amount of $$ for INSURANCE so use it. Asurion pockets all this money and still ask for a damn deductable. I dont even have a deductable for my Car Insurance.
So if going with the insurance, do whatever you like with your phone.
But, if going through Warranty then be sure its stock as possible.
Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
Insurance is for messing up no matter what, rooting, bricking, dropping. Warranty not equal insurance
I've done warranty 2x now both rooted with custom rom. Nothing ever said never had a problem. They will send you an email just telling you that they received your broken decide and thank you. Your good
Sent from my SAMSUNG-SGH-I337 using xda premium
OP here:
thanks for your replies to my original post everybody.
I love this place. (XDA)
OP did you end up sending back in a way they could see you were rooted? I dropped mine and have to do an asurion claim but i dont want any grief. I pay them enough money and this extra $175.
Also, my phone went swimming in the North Platte River with me drunk one night (the phone was drunk, not me) in a seperate incident, is that going to matter?
Last question, will I get a phone faster if I say this one doesnt work?
blackchad said:
OP did you end up sending back in a way they could see you were rooted? I dropped mine and have to do an asurion claim but i dont want any grief. I pay them enough money and this extra $175.
Also, my phone went swimming in the North Platte River with me drunk one night (the phone was drunk, not me) in a seperate incident, is that going to matter?
Last question, will I get a phone faster if I say this one doesnt work?
Click to expand...
Click to collapse
Asurion doesn't care.
Sent from my SGH-T889 using Tapatalk 4
Related
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
Fendulon said:
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
Click to expand...
Click to collapse
lol the only thing that happened to me like that was:
i brought my evo 3d in so they could check out the power button... (it was pushed down and wouldnt turn on) the phone had cm7 on it... and the tech showed me his OG evo with cm7 on it with the same theme on it (cm7 red remix)
i couldnt restore it back to a stock RUU because of the power button...but he got a replacement for me even when he got it turned on and seen cm7 on it
I've noticed that most techs don't care if your phone is rooted or not. In fact, I used to go down to the Sprint store to look at new accessories, and I would show off that mine was rooted and running CM. I had a couple of the people working there have me root their phone for them.
It would surprise me at all if the tech rooted your phone. Probably jumped on XDA to see if anyone else had solved the problem yet too.
blackroseMD1 said:
Probably jumped on XDA to see if anyone else had solved the problem yet too.
Click to expand...
Click to collapse
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
Weird. I've got problems where my GPS sometimes won't lock.... but I reboot and it seems to work for another day or whatever.
TurboFool said:
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
Click to expand...
Click to collapse
I actually never recorded video really. This was an issue with simple picture taking at any resolution. I could save to internal or external storage and receive this error. I currently have a class 8 16gb that I use that hasn't given me issues that I know of.
As for the GPS, it was a longstanding and ongoing issue with my phone. No amount of reboots, reflashes or GPS fixes would remedy it. I've tried at least a half dozen roms, plus every OTA and sprint leak. I'm just glad to be getting a new phone.
Also, I've never dropped this phone once. It is literally in pristine condition, you could probably put it in a box and nobody would know that it was used.
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
elliwigy said:
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
Click to expand...
Click to collapse
Lol that would have been a fun one to watch him try to talk his way out of. At least you had a competent sprint guy, my stores in reno seem to never have people who know anything, not even the selling points of a phone in their store!
Sent from my SPH-D710 using XDA App
Haha I would have loved to ask in store, but unfortunately I didn't notice this for about a half hour when I was at work.
I'll definitely be asking them about it when I go to pick up my replacement phone. I still have my "Sprint Rooted and certified" phone in my hands haha.
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Well thank you very much for this info. Its nice to know the ins and outs of my warranty service. May even take a look into the the terms of service and such for it. It'll nice to have a shiny new phone though for sure.
Sent from my SPH-D710 using XDA App
Bear gri11z said:
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Click to expand...
Click to collapse
I have the Viewsonic G-tablet and if you contact viewsonic customer support, they always point you to XDA fourms. lol. I wish i could get paid just telling people to check XDA
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
You should have no problem getting help even if your phone is rooted, though we should not be the ones doing it for you lol
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.
When i went to go get my e4gt one of the salesmen was talking about his jailbroken iphone to someone he was selling an iphone to. I wasnt really paying attention since they were talking about iphones and i was downloading the xda app while they finished my paperwork.
You sure your method of returning to stock didn't preserve your root? It's possible.
Bear gri11z said:
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
Click to expand...
Click to collapse
im a sales rep in a preferred retailer. but because of the time ive spent here, im also the unofficial lead technician in our store, and the last resort for our actual techs when they cant fix it themselves... and they went into training for their job..
evantribley said:
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
Click to expand...
Click to collapse
99% correct. if an android has a rom flashed, its warranty is void. but we can still repair/replace them with TEP, and paid repairs are fine too. its the unlocking of the bootloader that is looked at, not the actual rooting
see: htc evo3d (htcdev dot com), unlocking nexus s, flash/binary counter in E4GT
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
You are right in that it may change but their are policies and procedures in place that dictate how we do our job. We have clear direction to help Android customers who have rooted devices. The other poster who corrected me is right in the fact that your manufacturer warranty is likely voided from rooting but Sprint will still make an attempt to help you with paid repair or TEP.
We also have clear direction that a jailbroken iPhone loses it's protection.
That is in the ToS so you cannot hold Sprint liable if you break your phone, if you download a virus/malware, install custom apps/software etc.
Yes you can break your phone beyond a point that can be fixed but that doesn't mean that we won't try to help you. Sprint doesn't get anything out of a customer who cancels because their rooted phone breaks and can't be fixed.
EL TEJANO said:
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.
Overstew said:
You sure your method of returning to stock didn't preserve your root? It's possible.
Click to expand...
Click to collapse
I can honestly say I am absolutely certain I didn't have root when I handed them my phone to be repaired.
I ODINed EK02, which removed my root, then I used a USB Jig, which reset my download count, and then I booted up my phone and was informed there was an update, and so I did the OTA to EL29. At this point I actually tried to install Titanium for ****s and giggles, only to be told I didn't meet the requirements to use the app, root, so I uninstalled it.
ok this has already been said to be hard bricked. i tried the JTAG and it didnt work because of a damaged EMMC chip. but how does a EMMC chip get damaged??? could it of been from shipping it to texas (place where it got JTAGged)? what about sprint could i lie and get a refurbished one???
btw it was bricked by a flash, so how could it damage the EMMC chip????
thanks
i flashed cm9 with the el26 CWM repacked ( the one in the directions) and i still bricked...
How do you know EMMC chip damaged? Just curious...
jamcar said:
ok this has already been said to be hard bricked. i tried the JTAG and it didnt work because of a damaged EMMC chip. but how does a EMMC chip get damaged??? could it of been from shipping it to texas (place where it got JTAGged)? what about sprint could i lie and get a refurbished one???
btw it was bricked by a flash, so how could it damage the EMMC chip????
thanks
Click to expand...
Click to collapse
It was damaged when you formatted the partitions in cwm....only thing you can do is go to sprint and see if they replace it if not then ship it to Samsung and see if they will do it.....it was not damaged in shipping...it was damaged by u not reading and flashing the way devs have said
The emmc is not really damaged but the partitions are screwed up and no way to fix..
Sent from my Galaxy Nexus using Tapatalk 2
What you do is post in the right section and then buy another god damn phone... I don't mean to be a **** but seriously, there have been sooo many bricking threads and warnings...
Now what? Now you go to Sprint, be honest with them, appeal to their kindness and hope for the best. If that doesn't work then you buy a new one.
I'll supplement the previous comments by this...
Once you get your new phone read up on flashing CM9 to avoid bricking it again. You can start with the sticky at the top of this thread.
No. What you do is, go to Sprint, say you were playing a game, it froze, you pulled the battery and now all it has is a steady blue LED and you don't know why. Do not mention rooting, act like you don't know what rooting is. They can't check if it's rooted anymore without wiping all software so you're fine. If you have warranty, they'll have a replacement in 3 days.
Stay away from CM9. C stands for catastrophic and m for meltdown, the nine is just a nine.
Pp.
" It is said that when He swims, dolphins appear "......... even if its in a pool!
hrffd said:
No. What you do is, go to Sprint, say you were playing a game, it froze, you pulled the battery and now all it has is a steady blue LED and you don't know why. Do not mention rooting, act like you don't know what rooting is. They can't check if it's rooted anymore without wiping all software so you're fine. If you have warranty, they'll have a replacement in 3 days.
Click to expand...
Click to collapse
Yes, by all means let's advise people how to avoid taking personal responsibility for not following instructions and screwing up their phones in the process. That's a surefire way to keep future costs down.
Bricked also, welcome to the club
I to have a bricked device. I now know that this issue resides from a defect that resides in the kernel i believe and really only happens when going from one ICS rom to another. I can't believe that this even happened in the first place. Since i first got the phone when it was released I've been flashing away completely fine up until I flashed the Slim rom and then bam, Nothing. I to sent it in for repair at mobiletechvideos.com but they were not able to fix that eMMC data issue. I've been dealing with this since May 2 now and still don't have a working phone. I"m going to be send back to Samsung for a possible repair but this issue is not because of anything that you did wrong. It's a know issue by know and hopefully in the near future other users won't have to deal this this same **** either. Sounds like a possible patch in the works to prevent this from happening at all on these phones running this particular processor.
Good luck to you
http://www.xda-developers.com/tag/att-samsung-galaxy-s-ii/
Esoteric68 said:
Yes, by all means let's advise people how to avoid taking personal responsibility for not following instructions and screwing up their phones in the process. That's a surefire way to keep future costs down.
Click to expand...
Click to collapse
I'm sorry I have to say this. First let me say that I do believe in taking responsibility for my own actions. But the arguement that people going in a lying to sprint will raise cost is mute. If one was to stop and think about this. This is a company that sells you a plan that includes unlimited data and text and then charges you an additional fee for premium data. They have a whole team at the corporate level that their whole job is to figure out ways to raise cost and pitch it to customers in a way that they will still want to buy. I really do understand what you're saying but believe me. If everyone that ever bricked a phone was honest and paid out the ass for a new phone. Sprint and Samsung would still raise the cost of their services and producst. The only thing that people lying to sprint does is give them an excuse. Maybe I've been in the tech feild too long and am just jaded. Its not just sprint. Its all companies like that. How else do you think they afford to pay their CEO's and underlings 6-7figures aa year.
I believe the issue lies with step 2 in the cm9 install directions.
I never wipe data or factory reset in CWM. Wipe cache or davlik is fine. I always use calks format all to wipe data.
Sent from my SPH-D710 using Tapatalk
jamesey said:
I believe the issue lies with step 2 in the cm9 install directions.
I never wipe data or factory reset in CWM. Wipe cache or davlik is fine. I always use calks format all to wipe data.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I do the same except I use the modified format (no data) zip as well but sounds like its only a matter of time before I get bit for being lazy
hrffd said:
No. What you do is, go to Sprint, say you were playing a game, it froze, you pulled the battery and now all it has is a steady blue LED and you don't know why. Do not mention rooting, act like you don't know what rooting is. They can't check if it's rooted anymore without wiping all software so you're fine. If you have warranty, they'll have a replacement in 3 days.
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Click to collapse
Completely off-topic but your signature is making me want to fire up the GBA emulator and play Pokemon Red/Blue again.
Is this issue only going to get worse when a true ICS recovery is developed? Will the new recoveries gracefully handle GB to ICS and the reverse? I hope so, or it sounds like we're in for a lot of madness.
I've always used Mobile Odin to get back to EL26 and I've never had a problem flip-flopping back and forth to roms. CM9 alpha 4 seems very refined to me and I'm going to stick with it for awhile until MIUI gets its battery issues resolved.
But I say if people want to play in the ICS pool, pay your $5 to get mobile odin pro, and only use the proper EL26 recovery for everything. It's so simple and that's a lot cheaper than a warranty replace or totally new phone.
jamesey said:
I believe the issue lies with step 2 in the cm9 install directions.
I never wipe data or factory reset in CWM. Wipe cache or davlik is fine. I always use calks format all to wipe data.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I believe the issue lies in user error. CM9 instructions are to odin el26cwm which has been safe to wipe/data since it's a Gingerbread kernel. I have installed cm9, aokp, codename, gummy, and mainly lots of nightly builds for cm9. Never had an issue and yes I followed the cm9 instructions. Somewhere along the way I believe people don't realize is that on this phone, every time you flash a rom, it comes with it's own kernel and recovery if there is one packaged. For now all instructions are pretty much the same across the board, for any flashing wiping etc it has to be done on a gingerbread recovery either el26 or el29.
scarmon25 said:
I'm sorry I have to say this. First let me say that I do believe in taking responsibility for my own actions. But the arguement that people going in a lying to sprint will raise cost is mute. If one was to stop and think about this. This is a company that sells you a plan that includes unlimited data and text and then charges you an additional fee for premium data. They have a whole team at the corporate level that their whole job is to figure out ways to raise cost and pitch it to customers in a way that they will still want to buy. I really do understand what you're saying but believe me. If everyone that ever bricked a phone was honest and paid out the ass for a new phone. Sprint and Samsung would still raise the cost of their services and producst. The only thing that people lying to sprint does is give them an excuse. Maybe I've been in the tech feild too long and am just jaded. Its not just sprint. Its all companies like that. How else do you think they afford to pay their CEO's and underlings 6-7figures aa year.
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Click to collapse
You're right, of course the carrier(s) and manufacturer(s) are going to continue to raise costs because they are a business and that's how they stay in business but it's a little naive (or wishful thinking?) to assume these types of events do not affect cost.
So while I agree with you on that point (they raise prices regardless) I still stand firm on people lying to cover their asses when they screw up and ruin their phones.
I can't count the number of these threads I've seen, just since January, despite there being tons of warnings, detailed installation instructions, and other threads like this alerting people what not to do. It leaves me to wonder how many people have read, but not posted, and followed the dishonest advice to obtain new phones at little or no cost.
My argument is that we are enabling an irresponsible mindset that doesn't stop with broken phones. Pointless argument perhaps but just my personal feelings.
Esoteric68 said:
You're right, of course the carrier(s) and manufacturer(s) are going to continue to raise costs because they are a business and that's how they stay in business but it's a little naive (or wishful thinking?) to assume these types of events do not affect cost.
So while I agree with you on that point (they raise prices regardless) I still stand firm on people lying to cover their asses when they screw up and ruin their phones.
I can't count the number of these threads I've seen, just since January, despite there being tons of warnings, detailed installation instructions, and other threads like this alerting people what not to do. It leaves me to wonder how many people have read, but not posted, and followed the dishonest advice to obtain new phones at little or no cost.
My argument is that we are enabling an irresponsible mindset that doesn't stop with broken phones. Pointless argument perhaps but just my personal feelings.
Click to expand...
Click to collapse
I do agree with some of your points, though I think your exaggerating the costs.
They are not going to give him a new phone just a refurbished one. The one he damaged is not beyond repair. It will be sent out and be refurbished for someone else.
I'm sure the cost of tep more then covers Sprint's costs.
PanchoPlanet said:
Stay away from CM9. C stands for catastrophic and m for meltdown, the nine is just a nine.
Pp.
" It is said that when He swims, dolphins appear "......... even if its in a pool!
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Click to collapse
Except that, if you actually follow instructions, it's not either of those things. I've flashed CM9 and AOKP literally dozens of times, following the instructions to the letter, and haven't had a single issue. All you have to do is make sure that when you do wipe data/factory reset, you're doing it on EL26 Stock CWM, not a Rogue repack or whatnot.
People are going to do whatever they do no matter what is said. Some feel they've been screwed over by the carriers and OEM's and this is their opportunity to get back at em. Trust me if I had an opportunity toto stick Comcast with a nice shafting I would. In all honesty though. If you know how to read people. You can go into a store and tell the tech the truth and he will still swap it for 35 bucks or free if you have the TEP. You may have to go to a few stores and talk to the tech for a few minutes to feel em out. Hell I bricked mine and me and the tech talked for a few minutes about the issues happening wwith the phone and what caused it and he had no problem swapping it out. I paid the 35 bucks and was done with it. As I said. I agree with the taking responsibility cause lord knows this nation could use a morals lesson or two. But aether your honest or you lie there is going to be people that seal these bricks out for free phones. Whether its a nice tech doing a solid or a lying customer. Not to mention the thousands Samsung has probably already bricked looking into it. My grip isn't with telling people to be honest. Its with the arguement that alot of people seem to bring that them lying and that alone will be the reason for price hikes. I know that wasn't what was said here it was just one of those deals where it was the post that caused me to respond.
Take care.
I already know its a hard brick, no odin, no recovery, no hope. I was wondering if anyone has worked for sprint and would know if I dont have insurance, and just now get insurance, and then bring it in and act clueless saying I dont know what happened yadda yadda yadda, would they give me a new phone?
Well I'm very new to rooting and things of that nature but what does the screen look. Like
Sent from my SAMSUNG-SGH-I997 using XDA soon to be on ics
Be a man and pay the deductible! Well I have no idea never had a brick or replace issue with Sprint ever, but from what it seems if Sprint can't get it to boot they will replace for you.
Are you sure you can't get into download mode?
I actually unbricked my infuse with Odin and I wasn't in download mode took a few attempts but I saved my phone
Sent from my SAMSUNG-SGH-I997 using XDA soon to be ics
I personally don't work at Sprint, but if you play dumb and you make up a good enough excuse, their's an 85% chance that they'll give you a new one. I mean since it isn't physical damage, you're in luck. I say i's worth a shot. My E4GT is at Sprint right now, I completely reverted it back to stock and they had no clue on what was going on with it and they decided to give a new one. Just try it. Just lie and say something like "It was overheating, and it shut off." Good luck kiddo.
im0rtalz said:
Be a man and pay the deductible! Well I have no idea never had a brick or replace issue with Sprint ever, but from what it seems if Sprint can't get it to boot they will replace for you.
Are you sure you can't get into download mode?
Click to expand...
Click to collapse
Am I sure????!!!!!! Of course!
jajosh66 said:
I personally don't work at Sprint, but if you play dumb and you make up a good enough excuse, their's an 85% chance that they'll give you a new one. I mean since it isn't physical damage, you're in luck. I say i's worth a shot. My E4GT is at Sprint right now, I completely reverted it back to stock and they had no clue on what was going on with it and they decided to give a new one. Just try it. Just lie and say something like "It was overheating, and it shut off." Good luck kiddo.
Click to expand...
Click to collapse
But with no insurance??
RussellEstridge25 said:
I already know its a hard brick, no odin, no recovery, no hope. I was wondering if anyone has worked for sprint and would know if I dont have insurance, and just now get insurance, and then bring it in and act clueless saying I dont know what happened yadda yadda yadda, would they give me a new phone?
Click to expand...
Click to collapse
Take it in to a Sprint store that has a repair center. Act clueless. With no insurance you should only have to pay $35 since it's a software issue. You may even get a free replacement...I doubt that though.
Sent while hanging with that really hoopy frood Ford Prefect.
blackroseMD1 said:
Take it in to a Sprint store that has a repair center. Act clueless. With no insurance you should only have to pay $35 since it's a software issue. You may even get a free replacement...I doubt that though.
Sent while hanging with that really hoopy frood Ford Prefect.
Click to expand...
Click to collapse
Once they fix it would they see it was rooted?
Cool dude. Lie so you raise our premiums. You f'd up your phone, pay up.
Sent from my SPH-D710 using Tapatalk 2
tkemack said:
Cool dude. Lie so you raise our premiums. You f'd up your phone, pay up.
Sent from my SPH-D710 using Tapatalk 2
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Click to collapse
Actually dude.... I'm sending it in to mobiletech.com to get fixed for 50 bucks.... So chill. It was just a question about insurance.
I'm glad you're doing that, hope they can fix it.
In your op you said you didn't have insurance then said you're gonna get it, then play dumb. That's what I responded to. Thanks for being noble.
Sent from my SPH-D710 using Tapatalk 2
I didn't say I was going to. Just wanted to know if it was even an option. But I had already sent my payment to mobiletech.com and then asked my question on here. More to humor myself cause I wanted to feel I did the right thing. And i am. Never bricked a phone before so i apologize for my melt down.
Better luck next time bud
Sent from my SPH-D710 using Tapatalk 2
Way to man up! Hope jtag works. Worst that could happen, if jtag doesn't work, is you go in tell them your phone won't work period, pay the deductible and you'll most likely have a phone fast. But you get to be honorable. Good luck.
I again do not understand explain to me how someone who has insurance I on a device raises our payment that is the stupidest thing I have heard
Sent from my SPH-D710 using XDA
If u dont get he insurace when u get phone u cant get it after far as i know cuss every1 would do it right as they **** it up...
And tkemack people steal ****...atleast he got it legitinately pays his bill and sticks to sprint..ive had 2 phones replaced just saying im nkt receiving calls and late texts tell them ive factory reset it via sprint tech and they told me to come in... All because my hero evo and shift had minor cosmetic damages and my hero vol + bar broke off... They didnt ask **** just gave me and my wife new phones.. I also just *****ed about signal...my signal is fine there sending me a free airwave signal booster 200$ value
Not to sound like a **** just being funny treat sprint like walmart take back your used dirty diapers and demand new ones
Sent from my SPH-D710 using xda premium
crazycon51 said:
I again do not understand explain to me how someone who has insurance I on a device raises our payment that is the stupidest thing I have heard
Sent from my SPH-D710 using XDA
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Click to collapse
He clearly stated in the op that he DOES NOT have insurance. Carry on.
Sent from my SPH-D710 using Tapatalk 2
tkemack said:
Cool dude. Lie so you raise our premiums. You f'd up your phone, pay up.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
i know right? its not totally all the brickers fault but they are a large part of the problem. Take responsibility and pay the deductable
If you ultimately need to go to Sprint just tell them you are a flashaholic but promise to go to rehab if they can help you out....
Just as someone mentioned above when you buy your phone there is small window of time to buy insurance. After that time you cannot.
I've been having off and on issues with my E4GT screen and would like a replacement. Ive been living with it since february, but it's getting very annoying for such a beast of a phone. Is there any way I can switch it out and get a white one? I do have the tep insurance if it matters. I'm in the Dallas area. Please PM me if you think you can help
Chances are they'll send whatever refurb is next in line.
Sent from my SPH-D710 using XDA
Since they are two foretaste model numbers, they will send whatever is attached to your account. Your best bet would be going to a local store and trying to persuade a rep to help you out... But chances are you'll be leaving with the same model that is on your account.
Good luck
Jason
Sent from my SPH-D710 using xda premium
I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.
All I need is a tech!! I spoke to a 3rd party sprint rep and they said it can be switched with either, its basically up to the tech. Is there any one at all in the Dallas area that would like to help a fellow XDAer out? (i would be more than happy to bring a donation to a cause of their choosing )
btw I do have the ted insurance, so would that provide any help in getting a white replacement more easily? I dont want to pay the $100, but im almost willing to at this point. hence the "donation" not being an issue
I need help with this too but I live in NJ :/
Sent from my SPH-D710 using xda premium
Sprint rep, Sprint rep, Sprint rep!
o nvm i forgot i dont have a mirror app
bump. I would really like to get this resolved by the weekend
I already told you what you need to do.
You also have to remember that being a technician is our job, not strictly our hobby. We have to adhere to policies. I personally wouldn't swap you just because you asked, my SRSS frowns upon that.
The best thing to do is bite the bullet, drive to the store, and take whatever is given to you.
I understand what youve told me, however it is difficult for me to leave the office again and go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery). This is not the first time I have done this and I am fed up to say the least. I know more about these devices and this network than 80% of the people working at the stores I've gone to.
Replacing the device is the hard part and the color change is a bird id like to kill with the same stone. All I was looking for was assistance from a fellow member to stream line things and get me the customer service that Sprint should be striving for. God knows their data speeds and innovation aren't going to save them.
I'm sorry for the rant, it was not directed at you. Ive been calling Sprint for weeks about separate issues and I was trying to take this issue on by myself. If it comes down to it I will bite the bullet and deal with them the old fashion way, but that is my last resort
Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
Sent from my SPH-D710 using xda premium
You've got a pm.
Sent from my SPH-D710 using XDA
afive720 said:
You've got a pm.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
thank you, replied
asrielx1 said:
Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
tried to do the dialer and it wont let me input the last 0. i think the hashes are the start and end of a code, so nothing can go after them
Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
Sent from my SPH-D710 using xda premium
asrielx1 said:
Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
tried on calk2 1.6 and no go. idk why it would only be on completely stock. calk practically is
An easy way to tell, for me, is dragging down notification bar, if it gets really choppy in a certain area, then you definitely have a spot that's out. Doesn't always work, but easy to tell. The dio menu, I am pretty sure it only works on completely stock roms with EL29, I have not tried on any ICS leaks though. I am currently running CM, so obviously, doesn't work lol.
afinch1992 said:
go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery).
Click to expand...
Click to collapse
I have had a Sprint rep tell me that a charging issue that my old Hero had was due to a bad cable. So I bought a new cable(not from sprint) and had the same problem. Took it back and they said it was the battery. So I bought a new battery(not from sprint), and had the same issue(returned the battery after. The last issue they said was that the charging port was loose, but they didn't want to fix it because they didn't want to ruin the internals of the phone.
I have hardly ever gotten good service by a rep in a Sprint store. I have gotten good service over the phone though.
Sent from my SPH-D710 using XDA
KCRic said:
I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.
Click to expand...
Click to collapse
hahahahaha..
I'd cancel your contract in a heartbeat.
It's a cell phone, there is no reason to have a sense of entitlement. If you don't like your data speeds or whatever, cut ship and go elsewhere. But don't even try that bull****.
If you really want a white one shove a flat head in your charging port and break the pins ( made me cringe when I seen my buddy do it) automatically a replacement cause we can't fix them. Then go to a 3rd party preferred retailer and when they go to order it just ask nicely for a white one. As long as you have TEP is all free
Sent from my SPH-D710 using xda premium
Phone is hard bricked. I didn't realize it until CWM was telling me "HEY IDIOT THIS ROM ISN"T FOR YOUR PHONE".... anyway it doesn't turn on, the screen doesn't come on or anything. The only life i get out of it is when I unplug it from my computer i hear a noise. NOT EVEN WHEN I PLUG IT IN. Odin doesn't recognize it or anything.
I will be visiting Sprint tomorrow and going to play it dumb saying IDK WHATS GOING ON. THE PHONE WONT TURN ON!?!?
When they get the phone back will they know that I bricked it?.. Like the flash counters and everything on it?
Wow, just wow, you don't have to go and play dumb, I'm guessing they will know that right away.
Transmitted with a portable device using Xparent Blue Tapatalk 2
edfunkycold said:
Wow, just wow, you don't have to go and play dumb, I'm guessing they will know that right away.
Transmitted with a portable device using Xparent Blue Tapatalk 2
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Click to collapse
Play dumb? U bricked your phone with a rom clearly not for it. Are you sure its playing? Btw its your fault own it. Dont commit fraud
Sent from my blue galaxy
---------- Post added at 11:44 PM ---------- Previous post was at 11:43 PM ----------
quoted wrong post. Lol my bad
Sent from my blue galaxy
It just amazes me how many times this happens. Read before you flash anything. Important word READ.
Evilone69tmg said:
It just amazes me how many times this happens. Read before you flash anything. Important word READ.
Click to expand...
Click to collapse
I seriously question if some of these people know how to read...
Sent from my SPH-L710 using xda app-developers app
Let this be a lesson.
I'm all for giving someone a hard time for bricking their phone but I think y'all are being a little too harsh on the guy I mean he's not blaming anyone else and he did call himself an idiot in his post and he's not asking for some cure all solution
Give the man a break I'm sure he learned a lesson without you guys heckling him
Edit: and he's just asking if they'll know that he bricked his phone, I don't see what's so wrong with that
Sent from my SPH-L710
Fraud. That's what his intentions are. Which will impact us all.
Transmitted with a portable device using Xparent Blue Tapatalk 2
Isn't bricking covered by insurance?
If he pays the deductible then yes, he can make a claim with the insurance. Playing dumb and having Sprint replace for $35 (or whatever it is) is being fraudulent.
OP, you have sort of stepped up and sort of owned the mistake. Sort of unless you pay the deductible or buy out right. Otherwise even that "sort of" is negated.
Own it, pay it.
edfunkycold said:
Fraud. That's what his intentions are. Which will impact us all.
Transmitted with a portable device using Xparent Blue Tapatalk 2
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Click to collapse
Tell me you never dropped a burger and then took it and said it was poorly made or something to that effect
If he has insurance then they'll cover it with a deductible, if he doesn't then they won't right? Just let the man be
Sent from my SPH-L710
sevenpioverthree said:
Tell me you never dropped a burger and then took it and said it was poorly made or something to that effect
If he has insurance then they'll cover it with a deductible, if he doesn't then they won't right? Just let the man be
Sent from my SPH-L710
Click to expand...
Click to collapse
Never, if it drop my burger I go buy a new one. But i have never dropped my burger and if I couldn't afford another I blow it off and eat it.
Also let me point out if you have insurance on your car and get into an accident they fix it that's what you pay insurance. If you crash your car into a tree to collect money it's called insurance fraud they don't pay and have the right to prosecute.
Transmitted with a portable device using Xparent Blue Tapatalk 2
sevenpioverthree said:
Tell me you never dropped a burger and then took it and said it was poorly made or something to that effect
If he has insurance then they'll cover it with a deductible, if he doesn't then they won't right? Just let the man be
Sent from my SPH-L710
Click to expand...
Click to collapse
So if you dropped a burger you'd aacuse some poor schlep of not doing his job properly just to cover a $5 mistake you made?
Just...wow.
jfcooley said:
So if you dropped a burger you'd aacuse some poor schlep of not doing his job properly just to cover a $5 mistake you made?
Just...wow.
Click to expand...
Click to collapse
I just made up an example i don't know what's so upsetting about all this to you we've all committed some level of fraud because we felt dumb.
Sent from my SPH-L710
sevenpioverthree said:
I just made up an example i don't know what's so upsetting about all this to you we've all committed some level of fraud because we felt dumb.
Sent from my SPH-L710
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Click to collapse
No, I can say I haven't. I was brought up and taught to take ownership of my mistakes and learn from them, not pass the buck.
Believe it is called character.
Pull your battery out, put back, hold volume down, keep holding v down, after 3 or 4 seconds, press & hold power button for about a sec & release while still holding volume down. Hopefully your splash screen will pop up. Make sure you use the volume up/down to pick boot into recovery & press power to select. Good luck.
Sent from my Desire HD using xda app-developers app
sevenpioverthree said:
I just made up an example i don't know what's so upsetting about all this to you we've all committed some level of fraud because we felt dumb.
Sent from my SPH-L710
Click to expand...
Click to collapse
I think the correlation is not really accurate.
When you drop your burger, that's accidental and most restaurants will absorb the cost of that one burger because gaining a repeat customer is worth more than that one meal. If you stare the manager in the eye and purposefully drop the burger and demand another one, they'll laugh as they kick you to the curb.
On the other hand, when someone flashes a ROM, they have to know that they are voiding their claim on the warranty. It's a deliberate thing. The OP's phone didn't boot itself into recovery and try to flash an international ROM. The OP made the choice to root and flash ROMs, therefore any issues caused by said flashing is his responsibility. Not Sprint's. Not Samsung's. OP's responsibility.
And the solution to the problem is a simple JTAG procedure. The cost of $60 is a small price to pay in order to learn a valuable lesson: be 100% sure of what you're flashing prior to flashing it.
Edit: And the fact that there is a cost is really important. The retention of these type of lessons is directly proportional to the price paid. If there's no price paid ('cause he played dumb and got a free phone), then the lesson's impact will be negligible.
usafbordeaux said:
Phone is hard bricked. I didn't realize it until CWM was telling me "HEY IDIOT THIS ROM ISN"T FOR YOUR PHONE".... anyway it doesn't turn on, the screen doesn't come on or anything. The only life i get out of it is when I unplug it from my computer i hear a noise. NOT EVEN WHEN I PLUG IT IN. Odin doesn't recognize it or anything.
I will be visiting Sprint tomorrow and going to play it dumb saying IDK WHATS GOING ON. THE PHONE WONT TURN ON!?!?
When they get the phone back will they know that I bricked it?.. Like the flash counters and everything on it?
Click to expand...
Click to collapse
They will know what you did. Should just buy a used phone off Craigslist or eBay. Going through insurance playing stupid just makes Sprint hike up prices for everyone else. Next time read before you flash something.
Sent from my Freeza MD4 Stock Rooted Galaxy S3
TheSocalGuy79 said:
They will know what you did. Should just buy a used phone off Craigslist or eBay. Going through insurance playing stupid just makes Sprint hike up prices for everyone else. Next time read before you flash something.
Sent from my Freeza MD4 Stock Rooted Galaxy S3
Click to expand...
Click to collapse
First off everyone needs to stop all the ignorant nonsense about returning a phone through the insurance will jack up prices on Sprint. It's really just sad that you don't understand a thing about how the business works.
Asurion is the company that handles the phone insurance for Sprint, they are not owned by Sprint nor are they ran by Sprint. Asurion is the phone insurance company for 15 other Carriers, including AT&T, Verizon, Boost, T-Mobile, etc... They make tons of money for every single person on those carriers who pay the monthly premium to insure their phones. Multiply that ludicrous amount by 12 for each month and you'll see they can easily bankroll their insurance operation, becuase 100% of those people don't necessarily have issues with their phones.
Dead phones are usually sent back to the manufacturer and fixed/replaced and those are called Refurbs. Refurbs are usually what Asurion provides back as a replacement phone.
As to the OP's phone, I've had a similar issue happen to me and it wasn't due to flashing a ROM at all, the internal memory failed and it wasn't due to flashing. I took my phone to Sprint, which I have flash many roms on prior, and they couldn't do a thing to the phone, nor did they know I flashed it or whether or not it had a custom rom on it. It was DOA.
I paid ZERO deductible and got a new phone in 3 days and nobody's ass got hurt in the process, so all you Sprint Price Jacker conspiracy theorist need to get some sleep, preferably with your tin hats on.
OP, just take your phone in, if you have insurance or not Sprint will help you out. Just like the friggin' burger example, they'll help you out if you drop your burger.
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