Develop Bugs

[Q] Sprint store Update?

My wife took her Evo to the Sprint store to get a new cover for her phone. She set her phone on the counter to get a credit card when a Sprint employee grabbed her phone and hooked it up to a computer. Any ideas on what they did..... btw she is rooted and now recovery is acting all screwey. Thanks in advance.
Dave

How long was it on the computer?
They may have run SLATE on it, which goes through all settings in the device to check for errors and battery saving methods. It shouldn't screw with recovery but it WILL NOT work on a rooted device.

She said it was pretty quick. Maybe the saw the super user icon or whatever and didn't do it. But her recovery is acting weird.... when I hit reboot it goes to the cwm icon and I have to do a battery pull to power down. Not a big deal I can still backup, restore, flash etc but can't power down from recovery screen.
Sent from my CM7 EVO 4G running ??? Kernel

maybe a recovery re-flash will clear that up?

Ahhhh!!!! Will try that when I get home. Thanks man!
Sent from my PC36100 using XDA Premium App

Also how do I hit the thanks button on the xda app?
Sent from my PC36100 using XDA Premium App

chefdave12118 said:
Also how do I hit the thanks button on the xda app?
Sent from my PC36100 using XDA Premium App
Click to expand...
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The only way is to hit "menu" then select browser. It will open the page you're on in the browser, on-the full website. From there u can log in and then hit the thanks button.
Sent from my PC36100 using XDA App

k2buckley said:
The only way is to hit "menu" then select browser. It will open the page you're on in the browser, on-the full website. From there u can hit the thanks button.
Sent from my PC36100 using XDA App
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I didn't know that, consider yourself thanked

I would be pissed, if someone grabbed my phone and just stared hooking it up and messing with it without my permission I would be talking to a supervisor and complaining. They have no right to do that.
We're comin from a pure power source.

miguelfp1 said:
I didn't know that, consider yourself thanked
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Yea, I think that feature was implemented in the last update of the xda app. It definitely has not always been there. I just figured it out a short while ago myself! It comes in handy, for sure. Burn up those 5 thanks per day even quicker! Haha.
And yea, why the heck did the employee just grab it and hook it up??! Did he ask for permission? My anger level would not have remained low.
Sent from my PC36100 using XDA App

Yeah my wife was pretty pissed off. She just told me it was someone training at the store. My wife is a softy also. Me???? I wouldn't have asked for a supervisor..... I would have jumped over the counter. Lol
Sent from my PC36100 using XDA Premium App

Well, I might have jumped over the counter too, it depends on the mood I was in when I walked in the store
We're comin from a pure power source.

chefdave12118 said:
Yeah my wife was pretty pissed off. She just told me it was someone training at the store. My wife is a softy also. Me???? I wouldn't have asked for a supervisor..... I would have jumped over the counter. Lol
Sent from my PC36100 using XDA Premium App
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Agreed. Thief.

That'd be my first reaction.. WTF.. and why did he just grab the phone!?
You came for a cover, and instead it got hooked up to a computer... uh..

Ok. You guys convinced me. I'm finding that bastard...... Touching my wife's phone! Lmao. JK
Sent from my PC36100 using XDA Premium App

I get pissed if my charge cycle is interrupted never mind some schmohawk touching my device without authorization. if i bring my phone anywhere for any reason(a store, etc.) it does not leave my sight and i refuse to let it. if i have to walk out cause they wont or cant do the work in front of me, so be it. lotta private, personal info on one's mobile.

tailsthecat3 said:
I get pissed if my charge cycle is interrupted never mind some schmohawk touching my device without authorization. if i bring my phone anywhere for any reason(a store, etc.) it does not leave my sight and i refuse to let it. if i have to walk out cause they wont or cant do the work in front of me, so be it. lotta private, personal info on one's mobile.
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While the techs at the Sprint store were working on my phone, they had another phone that someone had left with them so they could move everything over to their new one (or something to that effect). There were nudie pictures that the dude had taken of his girlfriend, and instead of just looking past that & moving the files, they were actually looking at the photos. They told me that they get that a lot - people bring in their phones with dirty pictures of their girlfriend and ask them to move them over. I guess that's what you get for not knowing how to transfer files AND leaving said files with horny 20-something male employees. So you know they do look through people's phones instead of just doing their jobs.
But yeah, they shouldn't have just picked up the phone & started messing with it. Call Sprint and complain... if you complain enough you might get something out of it.

plainjane said:
While the techs at the Sprint store were working on my phone, they had another phone that someone had left with them so they could move everything over to their new one (or something to that effect). There were nudie pictures that the dude had taken of his girlfriend, and instead of just looking past that & moving the files, they were actually looking at the photos. They told me that they get that a lot - people bring in their phones with dirty pictures of their girlfriend and ask them to move them over. I guess that's what you get for not knowing how to transfer files AND leaving said files with horny 20-something male employees. So you know they do look through people's phones instead of just doing their jobs.
But yeah, they shouldn't have just picked up the phone & started messing with it. Call Sprint and complain... if you complain enough you might get something out of it.
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What would I say? They effed up my wifes rooted Evos custom recovery? Her phone has been acting a little dopey since they did whatever they did.

For your recovery issues... have you tried reflashing the recovery?
And I would definitely call up Sprint. You just tell them that your wife was in there, buying a case, and was getting her card to pay when they took her phone without asking or explanation and plugged it up. Tell them that buying a case is irrelevant to running tests on the phone and demand an explanation for it. Tell them that your phone is acting finicky and that it wasn't before they plugged it up. They'll have to explain for themselves or back into a deal. Oh how many times I have called, and they have offered something to make up for their mistakes....

tropicalbrit said:
For your recovery issues... have you tried reflashing the recovery?
And I would definitely call up Sprint. You just tell them that your wife was in there, buying a case, and was getting her card to pay when they took her phone without asking or explanation and plugged it up. Tell them that buying a case is irrelevant to running tests on the phone and demand an explanation for it. Tell them that your phone is acting finicky and that it wasn't before they plugged it up. They'll have to explain for themselves or back into a deal. Oh how many times I have called, and they have offered something to make up for their mistakes....
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true.
im contract free because sprint sucks and i call them on it. ive also received hundreds in credits...your voice needs to be heard. dont feel bad about complaining...it may take many calls and many different reps but stick with it. escalate, escalate, escalate. also, dont forget the better business bureau is on your side.
i hope you(op) get this rectified to your satisfaction...
i myself am disheartened about sprint services being turned off, disabled or roaming agreements being terminated across the country and may switch to either other carrier.

[Q] Sprint Question!! Bricked... only getting Blue light :(

I already know its a hard brick, no odin, no recovery, no hope. I was wondering if anyone has worked for sprint and would know if I dont have insurance, and just now get insurance, and then bring it in and act clueless saying I dont know what happened yadda yadda yadda, would they give me a new phone?

Well I'm very new to rooting and things of that nature but what does the screen look. Like
Sent from my SAMSUNG-SGH-I997 using XDA soon to be on ics

Be a man and pay the deductible! Well I have no idea never had a brick or replace issue with Sprint ever, but from what it seems if Sprint can't get it to boot they will replace for you.
Are you sure you can't get into download mode?

I actually unbricked my infuse with Odin and I wasn't in download mode took a few attempts but I saved my phone
Sent from my SAMSUNG-SGH-I997 using XDA soon to be ics

I personally don't work at Sprint, but if you play dumb and you make up a good enough excuse, their's an 85% chance that they'll give you a new one. I mean since it isn't physical damage, you're in luck. I say i's worth a shot. My E4GT is at Sprint right now, I completely reverted it back to stock and they had no clue on what was going on with it and they decided to give a new one. Just try it. Just lie and say something like "It was overheating, and it shut off." Good luck kiddo.

im0rtalz said:
Be a man and pay the deductible! Well I have no idea never had a brick or replace issue with Sprint ever, but from what it seems if Sprint can't get it to boot they will replace for you.
Are you sure you can't get into download mode?
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Am I sure????!!!!!! Of course!

jajosh66 said:
I personally don't work at Sprint, but if you play dumb and you make up a good enough excuse, their's an 85% chance that they'll give you a new one. I mean since it isn't physical damage, you're in luck. I say i's worth a shot. My E4GT is at Sprint right now, I completely reverted it back to stock and they had no clue on what was going on with it and they decided to give a new one. Just try it. Just lie and say something like "It was overheating, and it shut off." Good luck kiddo.
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But with no insurance??

RussellEstridge25 said:
I already know its a hard brick, no odin, no recovery, no hope. I was wondering if anyone has worked for sprint and would know if I dont have insurance, and just now get insurance, and then bring it in and act clueless saying I dont know what happened yadda yadda yadda, would they give me a new phone?
Click to expand...
Click to collapse
Take it in to a Sprint store that has a repair center. Act clueless. With no insurance you should only have to pay $35 since it's a software issue. You may even get a free replacement...I doubt that though.
Sent while hanging with that really hoopy frood Ford Prefect.

blackroseMD1 said:
Take it in to a Sprint store that has a repair center. Act clueless. With no insurance you should only have to pay $35 since it's a software issue. You may even get a free replacement...I doubt that though.
Sent while hanging with that really hoopy frood Ford Prefect.
Click to expand...
Click to collapse
Once they fix it would they see it was rooted?

Cool dude. Lie so you raise our premiums. You f'd up your phone, pay up.
Sent from my SPH-D710 using Tapatalk 2

tkemack said:
Cool dude. Lie so you raise our premiums. You f'd up your phone, pay up.
Sent from my SPH-D710 using Tapatalk 2
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Actually dude.... I'm sending it in to mobiletech.com to get fixed for 50 bucks.... So chill. It was just a question about insurance.

I'm glad you're doing that, hope they can fix it.
In your op you said you didn't have insurance then said you're gonna get it, then play dumb. That's what I responded to. Thanks for being noble.
Sent from my SPH-D710 using Tapatalk 2

I didn't say I was going to. Just wanted to know if it was even an option. But I had already sent my payment to mobiletech.com and then asked my question on here. More to humor myself cause I wanted to feel I did the right thing. And i am. Never bricked a phone before so i apologize for my melt down.

Better luck next time bud
Sent from my SPH-D710 using Tapatalk 2

Way to man up! Hope jtag works. Worst that could happen, if jtag doesn't work, is you go in tell them your phone won't work period, pay the deductible and you'll most likely have a phone fast. But you get to be honorable. Good luck.

I again do not understand explain to me how someone who has insurance I on a device raises our payment that is the stupidest thing I have heard
Sent from my SPH-D710 using XDA

If u dont get he insurace when u get phone u cant get it after far as i know cuss every1 would do it right as they **** it up...
And tkemack people steal ****...atleast he got it legitinately pays his bill and sticks to sprint..ive had 2 phones replaced just saying im nkt receiving calls and late texts tell them ive factory reset it via sprint tech and they told me to come in... All because my hero evo and shift had minor cosmetic damages and my hero vol + bar broke off... They didnt ask **** just gave me and my wife new phones.. I also just *****ed about signal...my signal is fine there sending me a free airwave signal booster 200$ value
Not to sound like a **** just being funny treat sprint like walmart take back your used dirty diapers and demand new ones
Sent from my SPH-D710 using xda premium

crazycon51 said:
I again do not understand explain to me how someone who has insurance I on a device raises our payment that is the stupidest thing I have heard
Sent from my SPH-D710 using XDA
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He clearly stated in the op that he DOES NOT have insurance. Carry on.
Sent from my SPH-D710 using Tapatalk 2

tkemack said:
Cool dude. Lie so you raise our premiums. You f'd up your phone, pay up.
Sent from my SPH-D710 using Tapatalk 2
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i know right? its not totally all the brickers fault but they are a large part of the problem. Take responsibility and pay the deductable

If you ultimately need to go to Sprint just tell them you are a flashaholic but promise to go to rehab if they can help you out....
Just as someone mentioned above when you buy your phone there is small window of time to buy insurance. After that time you cannot.

Switch black for white?

I've been having off and on issues with my E4GT screen and would like a replacement. Ive been living with it since february, but it's getting very annoying for such a beast of a phone. Is there any way I can switch it out and get a white one? I do have the tep insurance if it matters. I'm in the Dallas area. Please PM me if you think you can help

Chances are they'll send whatever refurb is next in line.
Sent from my SPH-D710 using XDA

Since they are two foretaste model numbers, they will send whatever is attached to your account. Your best bet would be going to a local store and trying to persuade a rep to help you out... But chances are you'll be leaving with the same model that is on your account.
Good luck
Jason
Sent from my SPH-D710 using xda premium

I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.

All I need is a tech!! I spoke to a 3rd party sprint rep and they said it can be switched with either, its basically up to the tech. Is there any one at all in the Dallas area that would like to help a fellow XDAer out? (i would be more than happy to bring a donation to a cause of their choosing )
btw I do have the ted insurance, so would that provide any help in getting a white replacement more easily? I dont want to pay the $100, but im almost willing to at this point. hence the "donation" not being an issue

I need help with this too but I live in NJ :/
Sent from my SPH-D710 using xda premium

Sprint rep, Sprint rep, Sprint rep!
o nvm i forgot i dont have a mirror app

bump. I would really like to get this resolved by the weekend

I already told you what you need to do.
You also have to remember that being a technician is our job, not strictly our hobby. We have to adhere to policies. I personally wouldn't swap you just because you asked, my SRSS frowns upon that.
The best thing to do is bite the bullet, drive to the store, and take whatever is given to you.

I understand what youve told me, however it is difficult for me to leave the office again and go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery). This is not the first time I have done this and I am fed up to say the least. I know more about these devices and this network than 80% of the people working at the stores I've gone to.
Replacing the device is the hard part and the color change is a bird id like to kill with the same stone. All I was looking for was assistance from a fellow member to stream line things and get me the customer service that Sprint should be striving for. God knows their data speeds and innovation aren't going to save them.
I'm sorry for the rant, it was not directed at you. Ive been calling Sprint for weeks about separate issues and I was trying to take this issue on by myself. If it comes down to it I will bite the bullet and deal with them the old fashion way, but that is my last resort

Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
Sent from my SPH-D710 using xda premium

You've got a pm.
Sent from my SPH-D710 using XDA

afive720 said:
You've got a pm.
Sent from my SPH-D710 using XDA
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thank you, replied

asrielx1 said:
Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
Sent from my SPH-D710 using xda premium
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Click to collapse
tried to do the dialer and it wont let me input the last 0. i think the hashes are the start and end of a code, so nothing can go after them

Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
Sent from my SPH-D710 using xda premium

asrielx1 said:
Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
Sent from my SPH-D710 using xda premium
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Click to collapse
tried on calk2 1.6 and no go. idk why it would only be on completely stock. calk practically is

An easy way to tell, for me, is dragging down notification bar, if it gets really choppy in a certain area, then you definitely have a spot that's out. Doesn't always work, but easy to tell. The dio menu, I am pretty sure it only works on completely stock roms with EL29, I have not tried on any ICS leaks though. I am currently running CM, so obviously, doesn't work lol.

afinch1992 said:
go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery).
Click to expand...
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I have had a Sprint rep tell me that a charging issue that my old Hero had was due to a bad cable. So I bought a new cable(not from sprint) and had the same problem. Took it back and they said it was the battery. So I bought a new battery(not from sprint), and had the same issue(returned the battery after. The last issue they said was that the charging port was loose, but they didn't want to fix it because they didn't want to ruin the internals of the phone.
I have hardly ever gotten good service by a rep in a Sprint store. I have gotten good service over the phone though.
Sent from my SPH-D710 using XDA

KCRic said:
I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.
Click to expand...
Click to collapse
hahahahaha..
I'd cancel your contract in a heartbeat.
It's a cell phone, there is no reason to have a sense of entitlement. If you don't like your data speeds or whatever, cut ship and go elsewhere. But don't even try that bull****.

If you really want a white one shove a flat head in your charging port and break the pins ( made me cringe when I seen my buddy do it) automatically a replacement cause we can't fix them. Then go to a 3rd party preferred retailer and when they go to order it just ask nicely for a white one. As long as you have TEP is all free
Sent from my SPH-D710 using xda premium

Hard Bricked My SIII

I hard bricked my SIII the other day and the phone us completely dead. When I plug it into a computer I hear the connection sound and the disconnection sound and when my battery is taken out the LED lights up red and goes away in about a minute. Can't get into recovery or download mode. I called Samsung and they said they will flash it to stock for free. My phone was rooted. Does anyone know if they will be able to find out if my phone was rooted considering the thing is completely dead?

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If you cannot get into any mode they will more than likely just jtag it into download and flash a factory image.

To answer your question, no they wont. I did the same thing and TEP with Sprint and got a brand new phone in box the next day. No charge to me and they never came back even though it was rooted.

LG710S34LYFE said:
To answer your question, no they wont. I did the same thing and TEP with Sprint and got a brand new phone in box the next day. No charge to me and they never came back even though it was rooted.
Click to expand...
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Except he called Samsung and they said they would flash it to stock, so they probably will JTAG it

CNexus said:
Except he called Samsung and they said they would flash it to stock, so they probably will JTAG it
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Click to collapse
That would definitely have to be the case.

Thanks guys!! The SIII is a truly awesome phone and I am actually going crazy because after using that phone for so long,every other phone just sucks and doesn't compare to that of the SIII. I am taking it to the UPS Office on Monday and hopefully i can get it back soon. My life pretty much revolves around that phone. It's sad, i know, but i cant help it lol

Thadd Valeika said:
I hard bricked my SIII the other day and the phone us completely dead. When I plug it into a computer I hear the connection sound and the disconnection sound and when my battery is taken out the LED lights up red and goes away in about a minute. Can't get into recovery or download mode. I called Samsung and they said they will flash it to stock for free. My phone was rooted. Does anyone know if they will be able to find out if my phone was rooted considering the thing is completely dead?
Click to expand...
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Just curious how did you Brick it? I mean what happened? So that someone else may not make the same error?
Transmitted with a portable device using Xparent Blue Tapatalk 2

edfunkycold said:
Just curious how did you Brick it? I mean what happened? So that someone else may not make the same error?
Transmitted with a portable device using Xparent Blue Tapatalk 2
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My guess is lack of following instructions.
Sent from my Nexus 7 using Tapatalk 2

I bet an Int ROM.
Sent from my SPH-L710

From the symptoms it sounds like they flashed a international rom
Sent from my SGH-T999 using Tapatalk 2

What i was saying is go to a repair sprint store, as long as you have TEP, and they will look at it for less than 5 minutes, determine they cant do anything and order you a new one, so you dont directly deal with Samsung. Thats what I did. I just played dumb lol

Flashed an International ROM. I was being dumb. But; I guess you learn from your mistakes. Read read read read READ is what you do in order to avoid a hard brick. That's the lesson I learned

LG710S34LYFE said:
What i was saying is go to a repair sprint store, as long as you have TEP, and they will look at it for less than 5 minutes, determine they cant do anything and order you a new one, so you dont directly deal with Samsung. Thats what I did. I just played dumb lol
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I should have done that lol. I just dropped my phone off at UPS for it to be shipped tonight. i should get it back within 10-11 days..hopefully

Thadd Valeika said:
I should have done that lol. I just dropped my phone off at UPS for it to be shipped tonight. i should get it back within 10-11 days..hopefully
Click to expand...
Click to collapse
Yeah, it is quicker to TEP the phone and get a new one the next day, but it's also much more expensive ($150 vs. $60). Which one is "better" really depends on your situation. If you have the money and can't wait for a repair (due to work, family, etc), the $150 deductible (and one-day turnaround) is a great option. If money is tight (as it is for a lot of us), the 10 days is much more palatable than the extra $90.
To each his own, I say.

Dropped my GN2...Am I screwed with Asurion?

To the Community:
Does anyone have experience with what happens when you return a rooted device to Asurion?
I dropped my GN2 from 8' onto asphalt and over the course of the next few hours the contusion spread over the display. In the morning the display was completely black and unusable.
I put in a claim with Asurion, paid the $175 and received my new one the next day -- thank you Asurion.
Now when I send my old one back, does anyone know if they'll see it was rooted and charge me a whole lot more money?
If so, should I drive over it a couple of times and really destroy it?
(Hypothetically, of course -- I would never engage in any kind of fraudulent activity...)
Thanks in advance.

You should be just fine, but why not just Odin it to stock real quick. Pull the battery hold volume down, home and power you're in download mode.
Sent from my SGH-T889 using xda app-developers app

You are returning a broken phone on an insurance claim. I wouldn't bother about it and return the phone as is.
Hastily spouted for your befuddlement

i always crush with brick if i had to return a broken phone so no recovery or salvage can be done.

/\ /\ /\ fail
whatllitbenext said:
To the Community:
Does anyone have experience with what happens when you return a rooted device to Asurion?
I dropped my GN2 from 8' onto asphalt and over the course of the next few hours the contusion spread over the display. In the morning the display was completely black and unusable.
I put in a claim with Asurion, paid the $175 and received my new one the next day -- thank you Asurion.
Now when I send my old one back, does anyone know if they'll see it was rooted and charge me a whole lot more money?
If so, should I drive over it a couple of times and really destroy it?
(Hypothetically, of course -- I would never engage in any kind of fraudulent activity...)
Thanks in advance.
Click to expand...
Click to collapse
Your fine, like kintwofan said if your at all worried why not odin back unrooted stock to ease your mind... looks at this program for your pc android screencast...http://code.google.com/p/androidscreencast/

T-Mobile warranty vs insurance.
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!

partzman2 said:
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
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Click to collapse
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium

partzman2 said:
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
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flashing a ROM will NOT brick your phone... this case is whats called User error......... If people dont have the necessary skillset to fix a phone when they muff up . or the decency to pay for there own mistakes. Then for gods sake dont do it buy an iphone

deeznutz1977 said:
flashing a ROM will NOT brick your phone... this case is whats called User error......... If people dont have the necessary skillset to fix a phone when they muff up . or the decency to pay for there own mistakes. Then for gods sake dont do it buy an iphone
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Did I insult you somewhere along the line? To my knowlege, I haven't. I have though, been rooting since the moto backflip, so don't accuse me of things that you have no idea of.
Actually, I do think that I did something wrong when reloading tweaked 2.3 after a lot of lagging, fc's, various crashes and such. Wanted to get everything from the phone, so I wiped everything including the internal card just in case (backed everything up to pc and external sdcard) I also have a long history with t-mobile.
When by talking aggressively to the loyalty agent, he knew the whole story, I told him. On the other 2 phones, I just checked and I had those phones stock, not CM. They lost signal after stock update to C6. Have been checking and I'm seeing posts on losing signal not data, exactly what the sgs2 have been doing.
Rhiannon224 said:
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
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I don't expect anything in life. 15 months ago I received a liver transplant, and recently overhearing my dr's talking about putting me back on the transplant list. Our moral codes may
differ, but I have to have a phone constantly. ...
Actually I would be on your side before all of the health issues.
---------- Post added at 05:32 PM ---------- Previous post was at 04:59 PM ----------
Rhiannon224 said:
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium
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Actually, I did 'pay' for my mistakes. I paid the $5 each she said it would cost me. Sounds like I did 'pay' for my mistake. When I called I was expecting a bill of $525.00, as that is what is in the insurance papers. I always have my facts straight when I call.
Next time have all the facts, please.

I always love these threads.
"hAlp i broke it"
"just warranty it on the internet bro"
"^what? are you some kind of internet dirt bag or something? you are the reason why we have expensive internet phone bills and why kids starve in china DIAF on the internet"
"bro did i offend you or something on the internet? pretty sure i didn't. no need to go all e warrior and be disrespectful to me on the internet
and furthermore i have a full time job on the internet and have kids on the internet"
Don't feel sorry for getting a one up on cellular networks.... they don't feel sorry for you when they screw you over.

Thats what I dont understand ...
Youre paying X amount of $$ for INSURANCE so use it. Asurion pockets all this money and still ask for a damn deductable. I dont even have a deductable for my Car Insurance.
So if going with the insurance, do whatever you like with your phone.
But, if going through Warranty then be sure its stock as possible.

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Insurance is for messing up no matter what, rooting, bricking, dropping. Warranty not equal insurance

I've done warranty 2x now both rooted with custom rom. Nothing ever said never had a problem. They will send you an email just telling you that they received your broken decide and thank you. Your good
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OP here:
thanks for your replies to my original post everybody.
I love this place. (XDA)

OP did you end up sending back in a way they could see you were rooted? I dropped mine and have to do an asurion claim but i dont want any grief. I pay them enough money and this extra $175.
Also, my phone went swimming in the North Platte River with me drunk one night (the phone was drunk, not me) in a seperate incident, is that going to matter?
Last question, will I get a phone faster if I say this one doesnt work?

blackchad said:
OP did you end up sending back in a way they could see you were rooted? I dropped mine and have to do an asurion claim but i dont want any grief. I pay them enough money and this extra $175.
Also, my phone went swimming in the North Platte River with me drunk one night (the phone was drunk, not me) in a seperate incident, is that going to matter?
Last question, will I get a phone faster if I say this one doesnt work?
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Asurion doesn't care.
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