Develop Bugs

Who's gotten a replacement already?

Samsung had said it may have replacements as early as this week.

That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week

androidman0225 said:
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
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That's cool. Well another week of hoping everything is good lol.
I am sure there are note 7 already made from the atl factory. So those i assume will be the replacement this week if so.
Sent from my SM-N930V using Tapatalk

Per the discussion I had moments ago with a Verizon rep for their on-line store, September 17th is the expected date for new (non-exploding) Note 7 inventory.

I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.

jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
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Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.

ars0n said:
Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
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I can confirm that the Samsung rep was wrong. The 3 Verizon stores that I talked to have not gotten replacement units yet.

jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
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I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.

Well I'll be in the Bahamas next week, so hopefully they have some Note 7's left for me to exchange when I get back lol

Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.

situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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It's Verizon, you can't expect too much
Each store acts like their own and their employees don't know anything Zzz

No new Note 7s anywhere in Midland/Odessa. Unknown when stock is coming in.

jenlovestattoos said:
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
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situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.

Froztvolt said:
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
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I talked to the manager at a VZW 3rd party retailer and that's pretty much what he said. There has been no official process handed down from Samsung, nor VZW, regarding the exchange of a Note 7 to a Note 7.
He said the only official process handed down is the waiver of re-stocking fees to the 30th and exchange to a S7 or S7 Edge.

Annoyed
To be absolutely clear - I would not expect them to have a new phone in my hands today - I do expect them to have figured out a plan before now, communicate the plan via the media and contacting their partners (aka Verizon) and their customers (aka you and me). I don't find it acceptable that I have to send them the phone back and then they will reimburse me and then I can purchase a phone. Their problem, make it easy for me to cope. Don't make it my problem.
I love my Note 7. I love the dumb stylus that I didn't want to like. But today, I am angry and I am not good at being angry.
Sorry, I needed to vent with folks who likely understand/empathize and frankly probably feel the same way. I will go back to being supportive and reasonable in a little bit.

Update from Samsung!
http://www.samsung.com/us/note7exchange/

coton said:
Update from Samsung!
http://www.samsung.com/us/note7exchange/
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What is different?
Sent from my Pixel C using Tapatalk

So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk

Mr. Toad said:
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
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I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.

coton said:
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
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They offered that for me. My problem is I still have unlimited data. I use every loophole to stay in contract and still have my data at $29.99. I can't just return and re-buy at the store. I explained that to the manager. This was the best suggestion he had until the replacement arrives.
Sent from my XT1650 using Tapatalk

Has anyone been able to get the Note 7 replacement from Verizon yet?

Has anyone been able to get a replacement Note 7 yet from Verizon?

Already multiple threads on it. There is no stock of note 7 anywhere yet.

So NOW this thread becomes relevant.... Lol
Anyone yet?
Sent from my SM-G930V using Tapatalk

I've seen some getting their replacements from Best Buy and a few AT&T stores seem to have received them this afternoon, but it seems they are in Maine and Virginia from what I've seen. Wish Verizon would jump on board! They should be pushing an update for the Verizon Note7 tomorrow or Wednesday too, hopefully its got some goodies inside it.

neyenlives said:
So NOW this thread becomes relevant.... Lol
Anyone yet?
Sent from my SM-G930V using Tapatalk
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Justinphxaz said:
I've seen some getting their replacements from Best Buy and a few AT&T stores seem to have received them this afternoon, but it seems they are in Maine and Virginia from what I've seen. Wish Verizon would jump on board! They should be pushing an update for the Verizon Note7 tomorrow or Wednesday too, hopefully its got some goodies inside it.
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Had my wife check the Verizon store where I originally purchased my N7 at on her way home from work. They told her they weren't expecting them in for another week... WTF?!?!

Angus66 said:
Had my wife check the Verizon store where I originally purchased my N7 at on her way home from work. They told her they weren't expecting them in for another week... WTF?!?!
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Yeah they told me a few days ago that they weren't expecting them for a few more weeks. I don't think the reps know wtf they are talking about sometimes. Gonna try again in the morning and see what happens

I just bought one
I just bought one. Since I only have a few posts, it won't let me paste a direct link to it. It is shipping out tomorrow to be here 9/21 before 10:30AM.
https verizonwireless dot com /smartphones/samsung-galaxy-note-7/
You're welcome!

I also contacted my local store yesterday(and will attempt to do so once again today) and was advised they did not expect any shipments. The person also advised that he wasn't aware when they were actually arriving.. I will, however keep trying.. Every day...
from note 7

My manager friend whos at our reseller store said hes got as much conflicting stories as we do. He did say verizon did say its a one for all when they come in. So basically us exchanger have to be in comp with people who want to buy new ones. Which we discussed how bull**** that is. What he has done is made a list (of those whos called) and when they come in hes going to contact the exchangers and give them first crack.

Wow so ****ed
Sent from my iPhone using Tapatalk

Matttrix said:
My manager friend whos at our reseller store said hes got as much conflicting stories as we do. He did say verizon did say its a one for all when they come in. So basically us exchanger have to be in comp with people who want to buy new ones. Which we discussed how bull**** that is. What he has done is made a list (of those whos called) and when they come in hes going to contact the exchangers and give them first crack.
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I have read that the note 7 won't go on sale for new customers until October. Only exchanges till then.
http://www.androidauthority.com/galaxy-note-7-us-relaunch-717156/

I'm currently at our vacation home roughly an hour away from the nearest corporate store; been here all summer and had my original Note 7 delivered here when I ordered it online.
When I read here this morning that the VZW website was showing the Note 7 available for purchase, I called in to arrange for my replacement to be shipped to me. The Customer Care rep initially claimed that the phone could only be exchanged in a corporate store, but when I explained to her that I had spoken with 2 CC reps previously that had stated unequivocally that a replacement could be shipped, she did some checking and discovered that this was indeed an option.
As I write this, though, she's having an issue using my alternate shipping address (even though it's the same one the original phone was shipped to!), and is working with her manager to resolve that and will be calling me back with a confirmation number.
The replacement is shipping 2nd-day and I'm hoping to have it in-hand on Thursday.

I read that too yesterday but haven't heard anything to verify it. We just have to... As usual wait. ?

berdo said:
I have read that the note 7 won't go on sale for new customers until October. Only exchanges till then.
http://www.androidauthority.com/galaxy-note-7-us-relaunch-717156/
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Or just buy it right now...
http://www.verizonwireless.com/support/samsung-galaxy-note7/

jackdforme said:
Or just buy it right now...
http://www.verizonwireless.com/support/samsung-galaxy-note7/
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Yeah, wtf Verizon. I guess they do whatever they want.

This is why Samsung should have handled it. If you're counting on Verizon to do the right thing, then you're doing it wrong.
Sent from my SM-N930V using XDA-Developers mobile app

Just called no ETA on when they are getting any in.. My friend is a store manager for a authorized resellers that run by the cellular connection (all through the usa) and they have nothing.. Hes can't understand why they are not communicating to everyone except stores even his corporate stores friends dont know anything.

So I called Verizon again this morning, and she told me to call back tomorrow as they should be getting some in on the 21st. So hopefully tomorrow I can exchange it and stop worrying about owning a ticking time bomb lol

So how do you actually get through all the automated B.S. to talk to a person at the local Verizon
Sent from my SM-N930V using XDA-Developers mobile app

Hmmm I was able to order mine today, I also asked what I should do with the "bad one" they said to keep it as Samsung doesn't want them back...In my heart I feel this isn't true and I don't want to be charged for not returning the old one. Who else was told to keep the old one?

Samsung Protection Plus. Note 7 ineligible device?

Here's the thing, I want to get rid of my and my wife's ugly screen protectors and only use our covers. We did this with the Note 4 and haven't seen a scratch in the years we owned them.. but, with the scary reports about the Gorilla Glass used on the N7, I'm wondering if this is such a good idea without insurance (considering our N4s did drop from time to time and have minor damage (scratches) on the sides).
I was thinking of going with Samsung Protection Plus, which seems like a decent option (especially compared to AT&Ts overly expensive insurance - which is totally pointless with the high cost and high deductible IMHO), Samsung offers $129 for two year insurance and a doable deductible. Going to their page: http://www.samsung.com/us/owners/protection-plus/ shows the Note 7 is supposed eligible. But when you click the button to go to the next page, the Note 7 isn't listed anymore. If I then enter my IMEI and run the check, it states that my device isn't eligible. Kind of curious considering it was purchased through AT&T and it is a device not affected by the recall (it's one of the replacements), so logically I'd think it should be eligible.
So I'm wondering, did anyone here get insured through Samsung at all? If not, could you see what the IMEI check does with you, see if you're eligible or ineligible... I'm wondering if it is just a few people who have this or if Samsung is actively blocking Note 7s from their insurance as a result of their recall.
Thanks in advance!

I had insurance on my original Note 7 through Samsung. Now that I am trying to get it on my replacement phone I am getting the same error as you. I suspect that this is the result of the recall as they probably been doing a lot of tweaking with serial number databases to keep track of the good and bad but of course calling samsung was of no help

jjal09 said:
I had insurance on my original Note 7 through Samsung. Now that I am trying to get it on my replacement phone I am getting the same error as you. I suspect that this is the result of the recall as they probably been doing a lot of tweaking with serial number databases to keep track of the good and bad but of course calling samsung was of no help
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Yeah I read that about calling Samsung, people being send back and forth between Asurian and Samsung, after reading the complaints about calling them, I skipped trying that number as it would likely not help at all.
I'm starting to wonder if they're simply putting a stop to the entire protection for the Note 7 until they start selling them publicly again..

I am guessing there will be a myriad of adjustments needed to the policies covering this phone. It is likely they will insure the replacement ones once they have the exchange program out of the way. It might be worth checking other phone/gadget insurance companies in the meantime even if just temporarily. Though there is so much knee jerking going on over this phone by companies and organisations that you might hit a few barriers or over inflated premium fees.

I have the replacement note 7 with Verizon, when trying to purchase Protection Plus, the website said my imei was not compatible. I first did an online chat with Samsung and they gave me a number to assurant solutions who handles the claims for Samsung. They told me they only do claims and cannot sell me the Protection Plus plan. I then called Samsung and was transferred around to several different people all of whom had no clue what was going on, I ended up at tech support and he told me to take it to a best buy and see if the Samsung employee there could help. As a last resort I tried the Samsung+ video chat from my phone, this actually worked quite well, spoke with a guy who said he was aware of the issue and there isnt a fix yet. Note 7's aren't currently eligible for protection plus. Quite a hassle and despite Samsung's website saying that the note 7 is eligible for protection plus you can't get it on your phone yet.

svache said:
Here's the thing, I want to get rid of my and my wife's ugly screen protectors and only use our covers. We did this with the Note 4 and haven't seen a scratch in the years we owned them.. but, with the scary reports about the Gorilla Glass used on the N7, I'm wondering if this is such a good idea without insurance (considering our N4s did drop from time to time and have minor damage (scratches) on the sides).
I was thinking of going with Samsung Protection Plus, which seems like a decent option (especially compared to AT&Ts overly expensive insurance - which is totally pointless with the high cost and high deductible IMHO), Samsung offers $129 for two year insurance and a doable deductible. Going to their page: http://www.samsung.com/us/owners/protection-plus/ shows the Note 7 is supposed eligible. But when you click the button to go to the next page, the Note 7 isn't listed anymore. If I then enter my IMEI and run the check, it states that my device isn't eligible. Kind of curious considering it was purchased through AT&T and it is a device not affected by the recall (it's one of the replacements), so logically I'd think it should be eligible.
So I'm wondering, did anyone here get insured through Samsung at all? If not, could you see what the IMEI check does with you, see if you're eligible or ineligible... I'm wondering if it is just a few people who have this or if Samsung is actively blocking Note 7s from their insurance as a result of their recall.
Thanks in advance!
Click to expand...
Click to collapse
I use to use SquareTrade.com, but now I use Worth Ave. Group SquareTrade was fine, but didn't cover 100% of what I wanted.... So a friend recommended Worth...

dmrasm said:
I have the replacement note 7 with Verizon, when trying to purchase Protection Plus, the website said my imei was not compatible. I first did an online chat with Samsung and they gave me a number to assurant solutions who handles the claims for Samsung. They told me they only do claims and cannot sell me the Protection Plus plan. I then called Samsung and was transferred around to several different people all of whom had no clue what was going on, I ended up at tech support and he told me to take it to a best buy and see if the Samsung employee there could help. As a last resort I tried the Samsung+ video chat from my phone, this actually worked quite well, spoke with a guy who said he was aware of the issue and there isnt a fix yet. Note 7's aren't currently eligible for protection plus. Quite a hassle and despite Samsung's website saying that the note 7 is eligible for protection plus you can't get it on your phone yet.
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I had the protection plan on the first one, but it said the replacement was not eligible. I had a similar experience with Samsung and got the run around. Finally i got a sales person that emailed me a link to purchase the protection plan. It just was in my cart. I checked out. It did not ask me for an imei number. The sales lady said that in 1-3 days I should get an email to enter my imei. We will see if that works. Paid with PayPal so I feel protected if this doesn't work. They said this is a known issue.
Sent from my Galaxy Note 7.

Is it a generic link that you could post?

To keep things simple, I ordered and got a full refund on my original Note7 Protection + plan. It was done through their e-commerce. Now I will decide which plan to get on the new one.

Oditius said:
I use to use SquareTrade.com, but now I use Worth Ave. Group SquareTrade was fine, but didn't cover 100% of what I wanted.... So a friend recommended Worth...
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Thanks, I may go with them as well, I recently read more people advising Worth Ave instead

lynseyw said:
I had the protection plan on the first one, but it said the replacement was not eligible. I had a similar experience with Samsung and got the run around. Finally i got a sales person that emailed me a link to purchase the protection plan. It just was in my cart. I checked out. It did not ask me for an imei number. The sales lady said that in 1-3 days I should get an email to enter my imei. We will see if that works. Paid with PayPal so I feel protected if this doesn't work. They said this is a known issue.
Sent from my Galaxy Note 7.
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As someone else already asked, but this a unique one time link? Or something you could share for others to try?

jjal09 said:
As someone else already asked, but this a unique one time link? Or something you could share for others to try?
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Sorry, didn't see the question asked as I was working all day yesterday. This is the link she sent me. Protection Plus
Let me know if it works for you. I still haven't been able to add an imei number but at least I have a receipt that I did purchase insurance.

lynseyw said:
Sorry, didn't see the question asked as I was working all day yesterday. This is the link she sent me. Protection Plus
Let me know if it works for you. I still haven't been able to add an imei number but at least I have a receipt that I did purchase insurance.
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It seems to work, but an imei is indeed not possible be added. Add on top of this that they state on top "Protection Plus – Note 3/4/5/Edge, S6 edge, S6 edge+", which would imply the S7, S7 Edge and Note 7 are not covered (or gives them wiggle room to deny any claim coming from any of those owners).
I want that insurance, but not sure I'm willing to go with this direct link considering they specifically name only some of the phones.

svache said:
It seems to work, but an imei is indeed not possible be added. Add on top of this that they state on top "Protection Plus – Note 3/4/5/Edge, S6 edge, S6 edge+", which would imply the S7, S7 Edge and Note 7 are not covered (or gives them wiggle room to deny any claim coming from any of those owners).
I want that insurance, but not sure I'm willing to go with this direct link considering they specifically name only some of the phones.
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I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.

I seem to recall seeing similar missing Note 7 references when I purchased my original protection plus plan as I was a little worried, but decided it was just Samsung being slow to update their webpage.

lynseyw said:
I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.
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jjal09 said:
I seem to recall seeing similar missing Note 7 references when I purchased my original protection plus plan as I was a little worried, but decided it was just Samsung being slow to update their webpage.
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Thanks, you guys are probably right. I cannot really imagine Samsung not being trustworthy in something like this. Please keep us posted though, I'd love to sign up (especially considering I took my screen protection off a few days ago (still got a cover, it's too slippery without lol)

lynseyw said:
I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.
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Anything new to report? I know when I ordered for my last device it was a few days later that I officially got the policy details.

jjal09 said:
Anything new to report? I know when I ordered for my last device it was a few days later that I officially got the policy details.
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Not yet, I got a welcome, but still not able to enter my imei number. I was going to call, but I am sorta not wanting to waste my time.....as I am waiting to see what happens with the reports of the replacement note 7 catching on fire. Thinking there might be another recall and this is a mute point as I would have to cancel this too.

Created a new thread about this a week back but I guess no one saw it
I just went with Squaretrade.

I purchased protection plus using the link that was provided in an earlier post. Received two emails stating that my coverage was now active but I have yet to enter an imei so the policy number they gave me isn't associated with a specific device. Will probably give them a call this weekend and see what needs to be done, I'm not optimistic that I will get anywhere.

Has anyone received their replacement handset from Samsung???

Has anyone received their replacement handset from Samsung??? the reason I ask this, is I spoke to Samsung just over a week ago and went for the S7edge option and nothing has arrived so I rang just now and was told it will take another 4-5 weeks until I receive it as they need word from their warehouse first .......this is a disgusting way to treat Note 7 customers....this was Samsung Australia

So what do they aspect you to do in the mean time
Sent from my SM-N9200 using XDA-Developers mobile app

bonebeatz1234 said:
So what do they aspect you to do in the mean time
Sent from my SM-N9200 using XDA-Developers mobile app
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The consultant I spoke too, told me I have to wait

I received my replacement on 10th Oct, but, I called samsung today, and they tell me that no more support for note7, since it is officially discontinued, and that they will deactivate them in 2 weeks..... at least in Mexico, I am very sad, There is no other phone that I like, The S7 is fine, but in a short time there will be the new S8, so, I am at a loss

winol said:
I received my replacement on 10th Oct, but, I called samsung today, and they tell me that no more support for note7, since it is officially discontinued, and that they will deactivate them in 2 weeks..... at least in Mexico, I am very sad, There is no other phone that I like, The S7 is fine, but in a short time there will be the new S8, so, I am at a loss
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You spoke to someone at Samsung and you were told they plan to deactivate them in the next 2 weeks, is that correct? That's what you were told?

br0adband said:
You spoke to someone at Samsung and you were told they plan to deactivate them in the next 2 weeks, is that correct? That's what you were told?
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One can only HOPE, right?!?

received mine on October 10 n now i'm waiting for a refund so i can get the V20.
Sent from my SM-N930F using Tapatalk

mav42 said:
Has anyone received their replacement handset from Samsung??? the reason I ask this, is I spoke to Samsung just over a week ago and went for the S7edge option and nothing has arrived so I rang just now and was told it will take another 4-5 weeks until I receive it as they need word from their warehouse first .......this is a disgusting way to treat Note 7 customers....this was Samsung Australia
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That is totally unacceptable. You MUST not tolerate this sort of attitude. I suggest you seek free legal help through one of your countries consumer protection agencies. Samsung have a glut of S7's and considering the media and attitude shown to Note 7 owners I would expect Samsung to be bending over backwards to maintain customers not causing them further grief by messing them about replacing what has been their ****-up.
Clearly Samsung Korea is NOT enforcing its will on the local country wide importers. My Samsung head office here is just incredible. I refuse to let them put me off Samsung but its bloody hard work! I don't want to cut my nose of to spite my face. Samsung need to get their global house in order and fast.
Do not accept this behaviour under any circumstances. Keep us posted how you progress. :good:
Ryland
PS. Every time you contact Samsung get the name of the person you speak to and make notes. It is also a very good idea to start writing letters to Samsung and send them recorded delivery. Phone calls can be denied letters are a solid proof of contact when sent by recorded mail. ALWAYS ask to speak to a manager when you call your local Samsung importer, again get their name.

Sounds like it's just less cumbersome to get a refund than to bother with the S7.

BozQ said:
Sounds like it's just less cumbersome to get a refund than to bother with the S7.
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I agree 100% but others may well want the S7 or cannot change contracts etc? I am learning here it is complicated for some for a variety of reasons.
Ryland

I started a thread awhile back. I have not received my s7 edge replacement yet. I ordered it on the 13th. Says it will ship in 2-3 business days. I haven't received any order or shipping confirmation. http://forum.xda-developers.com/showthread.php?t=3479656
Sent from my Galaxy Note 7.

I just came back from my carrier office, there I talked with te manager, and told me that I can use my note 7, without worrying about blocking or dissabling, in Mexico, as no government instructions to do such, And that the warranty will be kept as normal, in that event, replacement with other model would be the remedy, and, that I can go for replacement for other model at any time within the warranty period if no longer want the note, I am satisfied with this, even though many will say that it is dangerous, But, in my experience, I have had other devices with similar problems so, I am not overly scared

Ryland Johnson said:
I agree 100% but others may well want the S7 or cannot change contracts etc? I am learning here it is complicated for some for a variety of reasons.
Ryland
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Here in Singapore, Samsung SG is only offering an exchange for the S7 Edge with SGD$250 (approx. USD$178) or a full retail refund of SGD$1168. That's roughly US$835.
Unless you're a true diehard or the S7 Edge appeals to you, the full refund makes more sense. If I took the S7 Edge and sold it to a shop, it doesn't match the value of the Note 7 refund.
So now with the full refund, I can go ahead and purchase the upcoming LG V20 and still have some spare cash for a pre-owned Note 4 for my mom.
Worth noting, all phones here are unlocked. So the carriers are not involved in the exchange or refund programme. This is entirely with Samsung.

BozQ said:
Here in Singapore, Samsung SG is only offering an exchange for the S7 Edge with SGD$250 (approx. USD$178) or a full retail refund of SGD$1168. That's roughly US$835.
Unless you're a true diehard or the S7 Edge appeals to you, the full refund makes more sense. If I took the S7 Edge and sold it to a shop, it doesn't match the value of the Note 7 refund.
So now with the full refund, I can go ahead and purchase the upcoming LG V20 and still have some spare cash for a pre-owned Note 4 for my mom.
Worth noting, all phones here are unlocked. So the carriers are not involved in the exchange or refund programme. This is entirely with Samsung.
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I also went for a refund. Bought a Samsung Galaxy A5 2016 as my second mobile and will save the cash until march when the new series is available. I cannot find a replacement for the Note 7 so I have put myself on a diet of self control until March.
Ryland

I got my replacement oct 15, but then less than a week later I get a call saying there has been a second recall and that my options were to either get a full refund or exchange with s7 edge (with the difference being paid via check). either way, I still have to go back to the store at least twice. first to return the note 7 and second to get the check (either for the full refund or for price difference between s7 edge and note 7). they say check processing will take around 3 days
this week I got another call saying I can now drop by anytime between now and Nov 17 to either replace or refund (they didn't specify exactly if the s7 edge is available right away but from my understanding of our conversation it should be replaced right away just like the first recall when I dropped by)

Ryland Johnson said:
I also went for a refund. Bought a Samsung Galaxy A5 2016 as my second mobile and will save the cash until march when the new series is available. I cannot find a replacement for the Note 7 so I have put myself on a diet of self control until March.
Ryland
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So which is your first mobile now?

Yes i got my iPhone 7 plus

BozQ said:
So which is your first mobile now?
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Samsung Galaxy S6 Edge plus. Very good mobile. If I wasn't a techno junkie I would keep it for several years. I have only one reason to change it and that's because I now need the S-pen again. I have taken a look at the Note 4 BUT it's silly money for a three year old mobile. Can't get the Note 5 here in Europe.
The SG A5 2016 is a very VERY nice mobile, superbly crafted in fact one cant tell the difference in quality between the A5 and the Note 7. Function wise they are, of course, chalk and cheese.
Ryland

Recieved the S7 edge today and I will send it back. It's nothing like the note 7. Old ui. Less memory aso.
Gesendet von meinem SM-N930F mit Tapatalk

Ryland Johnson said:
Samsung Galaxy S6 Edge plus. Very good mobile. If I wasn't a techno junkie I would keep it for several years. I have only one reason to change it and that's because I now need the S-pen again. I have taken a look at the Note 4 BUT it's silly money for a three year old mobile. Can't get the Note 5 here in Europe.
The SG A5 2016 is a very VERY nice mobile, superbly crafted in fact one cant tell the difference in quality between the A5 and the Note 7. Function wise they are, of course, chalk and cheese.
Ryland
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Funny thing, the Note 7 S Pen works on the Note 4. Guess I'll be confiscating that before I seek my refund.

Note 7 refund

Hey guys so i switched from the note 7 to the v20 acouple weeks ago and i just received a fire proof box lol from samsung to send my note 7 back. My question is how do i get a refund for the taxes i paid, i just got off chat with samsung and they said they will not refund my taxes since i didnt purchase from them. I purchased it at target but they will not take it back they say i need to return it to samsung, am i SOL

bayniner said:
Hey guys so i switched from the note 7 to the v20 acouple weeks ago and i just received a fire proof box lol from samsung to send my note 7 back. My question is how do i get a refund for the taxes i paid, i just got off chat with samsung and they said they will not refund my taxes since i didnt purchase from them. I purchased it at target but they will not take it back they say i need to return it to samsung, am i SOL
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Verizon said they would refund the taxes once the Note 7 is received. So I guess you are SOL... Maybe call Target customer service, not an individual store. I'm sure corporate CS has dealt with this before, as opposed to the guy at the CS desk at the store.

ryant35 said:
Verizon said they would refund the taxes once the Note 7 is received. So I guess you are SOL... Maybe call Target customer service, not an individual store. I'm sure corporate CS has dealt with this before, as opposed to the guy at the CS desk at the store.
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Did you purchase directly from verizon, samsung told me to contact verizon for a refund but i dont see why if i didnt purchase it from them

bayniner said:
Did you purchase directly from verizon, samsung told me to contact verizon for a refund but i dont see why if i didnt purchase it from them
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Yes I did, I guess Samsung or whoever is receiving the devices will notify Verizon.
I left my fire proof box on my car in the sun for a couple of days and the label faded by the time I remembered to drop it off at a UPS location. Now they need to send me another one.
I'll be taking my old box camping to see just how fire proof the box really is.

bayniner said:
Hey guys so i switched from the note 7 to the v20 acouple weeks ago and i just received a fire proof box lol from samsung to send my note 7 back. My question is how do i get a refund for the taxes i paid, i just got off chat with samsung and they said they will not refund my taxes since i didnt purchase from them. I purchased it at target but they will not take it back they say i need to return it to samsung, am i SOL
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The entity that collected (and pocketed) the taxes needs to refund it. Odd that Target would leave you to fend for yourself when they sold you the phone. This whole debacle has proven, at least to me, it's kind of important where and how you buy your phone.

I have sent 11 back so far to Samsung that I purchased all locally off craigslist and offerup and facebook. I do not have a receipt for any of mine yet I amean getting a refund for all 11 of them. Plus $10 for screen protectors and $25 for cases. So if you get the box from Samsung to ship it back be sure to include the screen protector and any other accessoryx to get refunded. The amounts above are what they give without receipts. If you have a receipt you will get that amount back. Be sure to keep the imei #, ticket #, and tracking # off the UPS label on the box when shipping the Note 7 back to them. Honestly this process is not well organized and I feel a little insecure about the 11 I already sent in. I have 2 more that are waiting to go back still too.