Develop Bugs

Who's gotten a replacement already?

Samsung had said it may have replacements as early as this week.

That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week

androidman0225 said:
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
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That's cool. Well another week of hoping everything is good lol.
I am sure there are note 7 already made from the atl factory. So those i assume will be the replacement this week if so.
Sent from my SM-N930V using Tapatalk

Per the discussion I had moments ago with a Verizon rep for their on-line store, September 17th is the expected date for new (non-exploding) Note 7 inventory.

I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.

jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
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Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.

ars0n said:
Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
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I can confirm that the Samsung rep was wrong. The 3 Verizon stores that I talked to have not gotten replacement units yet.

jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
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I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.

Well I'll be in the Bahamas next week, so hopefully they have some Note 7's left for me to exchange when I get back lol

Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.

situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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It's Verizon, you can't expect too much
Each store acts like their own and their employees don't know anything Zzz

No new Note 7s anywhere in Midland/Odessa. Unknown when stock is coming in.

jenlovestattoos said:
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
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situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.

Froztvolt said:
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
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I talked to the manager at a VZW 3rd party retailer and that's pretty much what he said. There has been no official process handed down from Samsung, nor VZW, regarding the exchange of a Note 7 to a Note 7.
He said the only official process handed down is the waiver of re-stocking fees to the 30th and exchange to a S7 or S7 Edge.

Annoyed
To be absolutely clear - I would not expect them to have a new phone in my hands today - I do expect them to have figured out a plan before now, communicate the plan via the media and contacting their partners (aka Verizon) and their customers (aka you and me). I don't find it acceptable that I have to send them the phone back and then they will reimburse me and then I can purchase a phone. Their problem, make it easy for me to cope. Don't make it my problem.
I love my Note 7. I love the dumb stylus that I didn't want to like. But today, I am angry and I am not good at being angry.
Sorry, I needed to vent with folks who likely understand/empathize and frankly probably feel the same way. I will go back to being supportive and reasonable in a little bit.

Update from Samsung!
http://www.samsung.com/us/note7exchange/

coton said:
Update from Samsung!
http://www.samsung.com/us/note7exchange/
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What is different?
Sent from my Pixel C using Tapatalk

So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk

Mr. Toad said:
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
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I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.

coton said:
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
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They offered that for me. My problem is I still have unlimited data. I use every loophole to stay in contract and still have my data at $29.99. I can't just return and re-buy at the store. I explained that to the manager. This was the best suggestion he had until the replacement arrives.
Sent from my XT1650 using Tapatalk

Best Buy Recall Process?

Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!

Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.

Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
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Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...

Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.

Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
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Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.

At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.

BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.

honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.

SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
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Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.

Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk

SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
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Exactly

I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831

Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.

Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app

So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
Sent from my SM-N930P using Tapatalk

Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
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I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.

Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
Sent from my Nexus 6P using Tapatalk

Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app

I returned my note 7 a week ago. You think I can get a loaner now?

GripR said:
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
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Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.

Basically losing an upgrade?

So basically, if we go an exchange it for an S7 Edge, we are essentially screwed until we have that paid off and cannot get the new note, or whatever Phone they have with a stylus when it comes out. This is mainly the reason why im keeping my note 7, until something goes wrong with it. Its yet to get hit, and im constantly monitoring it. If they say we can upgrade early like we could've with this one, Id be all over it. Until then, kiss my ass Verizon and Samsung

taz1458 said:
So basically, if we go an exchange it for an S7 Edge, we are essentially screwed until we have that paid off and cannot get the new note, or whatever Phone they have with a stylus when it comes out. This is mainly the reason why im keeping my note 7, until something goes wrong with it. Its yet to get hit, and im constantly monitoring it. If they say we can upgrade early like we could've with this one, Id be all over it. Until then, kiss my ass Verizon and Samsung
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I agree...its all one big cluster f*** and the consumers are getting screwed once again.

GolfMan90 said:
I agree...its all one big cluster f*** and the consumers are getting screwed once again.
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And its exactly why im keeping it until other wise. Verizon tried screwing me on my Unlimited data, even though i didnt use the upgrade on the Unlimited line. Not happening again.

taz1458 said:
And its exactly why im keeping it until other wise. Versions tried screwing me on my Unlimited data, even though i didnt use the upgrade on the Unlimited line. Not happening again.
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It should be unlimited anyway imo. Just another way for them to make more money. I'm going back to the iPhone myself....RIP Note 7

This is what I'm concerned about too. I don't want to use my upgrade to downgrade to an older phone. Maybe we could convince them to just let us use the S7 edge temporarily and keep our upgrade and use it when the s8 or another note comes out?

Meeee Tooooo!

They aren't leaving me much choice.... I'm about to place the order for the S7E walking into a local store to at least look at the demo first..

Not only are we losing an upgrade but we are also forced to purchase 2 devices within a year (replacement to Note) and whatever the next upgrade is. Not pleased with this scenario as I had waited through the S6, Note 5, and S7 for a device I wanted. My S4 is barely hanging on so that isn't an option either. Not happy.

This is the reason I'm going with the Pixel XL 128 gig. It's the best new phone out. The S7E is a viable option, but I sold mine to get the Note, so I am not wasting an upgrade. Iphone isn't an option for me

I was thinking about calling Samsung today to vent and see if I could get them to send me a free s7e then I wouldn't have to go through Verizon and use my upgrade.

I've been in touch with Tami Erwin's (VP of Verizon Wireless) executive office and I've complained about this very issue. Essentially losing an upgrade for a device like the S7 Edge, as it's not my first choice (the Note7 was) and it's now 7 months old and does not qualify for the annual upgrade anymore. It seems Samsung and Verizon have stopped that with Samsung smartphones now. So to me the closest experience to the Note7 is the S7 Edge, but it's quite a bit older and my second choice. They are supposedly looking into changing this and might let people keep their upgrades. I'd suggest the more who call in and complain to the executive office, the better chance we have of getting to keep our upgrades for the S8 or next Galaxy after that in the fall.
(800) 779-2067 Verizon Wireless Executive Office

I just spoke with a Verizon rep (via online chat). According to her, we are still eligible for the annual upgrade program after exchanging the Note7; however, the annual upgrade date will be from the date the new device is activated NOT the date we purchased the Note7. - This makes sense, as one of the stipulations of the annual upgrade agreement was that 50% of the device (Note7) had been paid off. On that note, she also confirmed that any device received in exchange for the Note7 can be upgraded prior to the one-year-mark, as long as it has been activated and has been in use for 30 days, and 50% of the balance has been paid off.
I feel a lot better knowing that if I downgrade to the S7 Edge, I can pay an extra sixty bucks come August and still preorder the Note8 (assuming there will be one).

I love this device too much. I will not use my upgrade to downgrade. Device is too perfect. If it goes, so do I. I designed a special headband to hold the note 7 firmly against my forehead while I sleep so if it explodes we both leave together.

Justinphxaz said:
I've been in touch with Tami Erwin's (VP of Verizon Wireless) executive office and I've complained about this very issue. Essentially losing an upgrade for a device like the S7 Edge, as it's not my first choice (the Note7 was) and it's now 7 months old and does not qualify for the annual upgrade anymore. It seems Samsung and Verizon have stopped that with Samsung smartphones now. So to me the closest experience to the Note7 is the S7 Edge, but it's quite a bit older and my second choice. They are supposedly looking into changing this and might let people keep their upgrades. I'd suggest the more who call in and complain to the executive office, the better chance we have of getting to keep our upgrades for the S8 or next Galaxy after that in the fall.
(800) 779-2067 Verizon Wireless Executive Office
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What response did they provide? I feel the same way. I have to downgrade to a device I don't want and is now "old" from the device I waited several cycles for. I'm not pleased with having to downgrade and lose an upgrade due to faults not my own.

Yeah this is bad. We need to put our heads together and figure out a loophole or something. Goal is to obviously keep our upgrade available for when the s8 or new note comes out. Or preferably, keep the note 7 until s8 or new note then get refund and upgrade to new device but if they really set a recall deadline it kinda screws that plan...

The annual upgrade stopped for people who bought phones after 9/10/16. Had to buy a s7 prior to that date to be able to upgrade at the 50% mark

atbjr said:
The annual upgrade stopped for people who bought phones after 9/10/16. Had to buy a s7 prior to that date to be able to upgrade at the 50% mark
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Correct... And a lot of us bought our original Note 7 on or before 8/19/16... So wouldn't the logical thing to do be: let the people who exchange the Note 7 for an S7 or S7E be grandfathered into the yearly Samsung upgrade so long as the Note 7 was purchased prior to 9/10/16?
There is a difference between the standard Verizon one year upgrade and the Samsung specific yearly upgrade, isn't it? I'm under the assumption that the Samsung specific one matches half of your paid cost so long as you've got half already paid on it, to effectively wipe the balance so you can upgrade to a newer Samsung without continuing to pay the other half on the first. But I may be totally misinformed on that.

JinxtPhoto said:
Correct... And a lot of us bought our original Note 7 on or before 8/19/16... So wouldn't the logical thing to do be: let the people who exchange the Note 7 for an S7 or S7E be grandfathered into the yearly Samsung upgrade so long as the Note 7 was purchased prior to 9/10/16?
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Per my discussion with Verizon (see attached screen shot), this is what they're doing.
Sent from my Samsung Galaxy Note7 using XDA Labs

raneym305 said:
Per my discussion with Verizon (see attached screen shot), this is what they're doing.
Sent from my Samsung Galaxy Note7 using XDA Labs
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well its great that "Jessica" thinks we can upgrade but unfortunately this is not an official position yet and many verizon representatives have stated the opposite so this is till a crapshow.

That looks like the standard upgrade policy, going into effect at the date of the replacement's activation instead of the original Note 7 purchase date. That's not the Samsung yearly upgrade promotion. Unless you're on a grandfathered plan, Verizon always allows upgrades after 30 days if half the phone is paid off, it's the trade in value that changes depending on whether you're on the standard upgrade path or the Samsung Yearly.

Samsung Note 7 sm-n930fd International version not being accepted by Samsung US

Hello we are an business stuck with "60 pieces" of the famous Samsung Note 7 interational version, imported from Singapore. model sm-n930fd (black, gold, silver).
Since day 1 (September) #recallprogam for note 7 we start dealing with Samsung US, first as business didn't work, then as a consumer, didn't work.
After they announce the full recall we start again, contacting Samsung Singapore, Samsung US,
- so far Singapore helps (replies email and follow up the case)
- Samsung US, delays the case. already like 5 tickets numbers, operator mention 24 to 48 hrs, then 5 to 7 business days, after the due date, cancel the ticket and starts a new one. it becomes and never ending loop.
they promise a supervisor will contact you, the case has been escalated, but is not moving . we submit proof of purchases, imeis. do you imagine read 60 x2 (dual simcards) imeis over the phone? :crying:
Somebody else is having the same issue?
We contact us consumer product safety comission, help me howard, twitter account, etc.

You must make you feel out loud by Samsung USA because i.e Samsung Italy is refunding WHATEVER Note 7 from around the world (provided that you show how much you spent with some documentation of course) without question!

Well, I think that if you go to Singapore, you would be able to turn each in for nearly 1100$. But you don't have but til the 8th of November to do so. I called and they offered to refund my money but not trade...they told me to go to the US side to trade. I have actually ran into several reports of S7 edge (the phone I would want to get if I did trade) exploding/burning up. I have also read reports that over 26 incidents of the originally note 7s were BS reports. see http://www.hardwarezone.com.sg/tech...false-reports-note7-fires-one-which-singapore http://www.hardwarezone.com.sg/tech-news-samsung-received-26-false-reports-note7-fires-one-which-singapore for details. I have decided thus far to keep mine. I have had not one indication that my Note 7 is anymore dangerous than any other phone I have every owned. ALL phones have a chance of burning up when you recharge them or put them under heavy loads of use. Just look it up. Now should I decide to trade my phone in, I end up loosing in on the deal...since I can buy a single sim (I have dual now) S7 edge for less than 600$ and the thank you from the US side is a 100$ plus 50$ keeping with the brand thing... In my opinion, not worth it when I am confident that the phone I have now and have had for over a month (and charge all the time at work and in the car) is safe. If it were going to blow up, it would have done so already, like reports we have heard (while this is not the one I was looking to show, this will do for now), http://www.computerworld.com/article/3134530/android/samsung-galaxy-s7-edge-phones-are-catching-fire-too-2-fires-in-the-last-week.html Like I said earlier... ALL phones are potential bombs without proper care and cautions.

[email protected] said:
Hello we are an business stuck with "60 pieces" of the famous Samsung Note 7 interational version, imported from Singapore. model sm-n930fd (black, gold, silver).
Since day 1 (September) #recallprogam for note 7 we start dealing with Samsung US, first as business didn't work, then as a consumer, didn't work.
After they announce the full recall we start again, contacting Samsung Singapore, Samsung US,
- so far Singapore helps (replies email and follow up the case)
- Samsung US, delays the case. already like 5 tickets numbers, operator mention 24 to 48 hrs, then 5 to 7 business days, after the due date, cancel the ticket and starts a new one. it becomes and never ending loop.
they promise a supervisor will contact you, the case has been escalated, but is not moving . we submit proof of purchases, imeis. do you imagine read 60 x2 (dual simcards) imeis over the phone? :crying:
Somebody else is having the same issue?
We contact us consumer product safety comission, help me howard, twitter account, etc.
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You need to call Samsung Singapore before the 6th. Singapore time and start the refund process. They may issue the refund before you even return the phones. They will mail you a check to Singapore and you need your Tax Payer ID exclusive to that country. That information is listed in their site http://www.samsung.com/sg ?
Sent from my SM-N930F using XDA-Developers mobile app

Awesome, I have the same issue with Samsung Austria.
I just have only one device but the story is exactly the same.
I'm not easily pissed off, but they seem to have is as a goal...

if i were you , i would hook up with samsung singapore , spent some money to sent back the 60 sets to them

Aimara said:
if i were you , i would hook up with samsung singapore , spent some money to sent back the 60 sets to them
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If I can ship them back., We will be so happy but as we know the phone has been worldwide banned by Airlines.. and Samsung (Singapore and US) of course knows. they play a game want us to give up, it is a lot of money seating in our office.

CerveCesar said:
You need to call Samsung Singapore before the 6th. Singapore time and start the refund process. They may issue the refund before you even return the phones. They will mail you a check to Singapore and you need your Tax Payer ID exclusive to that country. That information is listed in their site ~~~
Sent from my SM-N930F using
I called Singapore more than 30 times, (thanks, PennyTalk) they escalated the case, Samsung Singapore is like upset, "what is the reason for rejection in your country?" , I reply: "there is no reason, there is silence, and new tickets numbers, waiting for the supervisor to wake up from his nap, and the loop never ends, please Can I ship the NOTE 7s back to you?"
Samsung Singapore:-" With regards to the information you append in your earlier reply, we would suggest you to contact Samsung US whom will advice on the exchange process further. We assure you that we will be assisting all Galaxy Note 7 customers in the exchange, regardless of your residing country. / [email protected]
emails address I submit info: cosenr / sea.support/ snaecr_ag48 / President sea.samsung.com(only address reply me)
Also this case has been report to psc.gov and still waiting for a response.. "the unit is hazardous please you need to get ride asap" , I have an open case but still is not moving..
I will be posting every update about this case.. is a lot of money on hold..
thanks for read
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Gosh! Thats terrible what Samsung is doing to their Sellers. However at least you contacted Samsung Singapore before the deadline. The item itself is not hazardous. Its just defective and banned from airlines. I recommend to just let Samsung get around your claim and give them time. Maybe they have bigger more expensive claims that require faster response like the big phone companies or the people collecting damages.
Sent from my SM-N930F using XDA-Developers mobile app

CerveCesar said:
Gosh! Thats terrible what Samsung is doing to their Sellers. However at least you contacted Samsung Singapore before the deadline. The item itself is not hazardous. Its just defective and banned from airlines. I recommend to just let Samsung get around your claim and give them time. Maybe they have bigger more expensive claims that require faster response like the big phone companies or the people collecting damages.
Sent from my SM-N930F using XDA-Developers mobile app
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This is what I am doing being patient, polite and call every day, minimum 3 or 4 times.. I believe I spoke with all the team already..

hmmm.... I'm from Austria too, got last wednesday a call from Samsung Austria for changing my FD modell from Dubai - should use the form of http://www.samsung.com/at/note7exchange
But I don't like change the device now, is the best smartphone I ever had - use Hydra ROM 1.4 and works fine with 100% charging (admittedly tripped knox to 0x1, but no problem for me)
pilzj said:
Awesome, I have the same issue with Samsung Austria.
I just have only one device but the story is exactly the same.
I'm not easily pissed off, but they seem to have is as a goal...
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JHimmelbauer said:
hmmm.... I'm from Austria too, got last wednesday a call from Samsung Austria for changing my FD modell from Dubai - should use the form of http://www.samsung.com/at/note7exchange
But I don't like change the device now, is the best smartphone I ever had - use Hydra ROM 1.4 and works fine with 100% charging (admittedly tripped knox to 0x1, but no problem for me)
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I understand, I would love to keep it, but I missed to root it prior to their damn softwareupdates.
Samsung AT is insane, they still give you that recommendation. I went trough the from which also allows you to get you money back.
But at the very end you have to accept the terms which state that the phone has been purchased in Austria only. So this form can not apply if you got it from Dubai.
I made them aware of this already on several occasions.
SamAT seems to be quite disconnected from the rest of the company and they don't really know what they are doing or want to do...

I don't have tested the formular - I was weeks before in contact with Samsung AE and told them, no Airline will transport my N7. Samsung AE has contact SamAT and they contact my office (I was unfortunately not in the office, they spoke with my secretary)
I have rooted all my Note devices, because I like to have my own "look and feels" with own launcher (Apex) - my Note 7 has the same look like my ferst Note until Note 4. No Samsung Software updates is OK for me, all costom roms does what I need and special things I realize 99% with Xposed
pilzj said:
I understand, I would love to keep it, but I missed to root it prior to their damn softwareupdates.
Samsung AT is insane, they still give you that recommendation. I went trough the from which also allows you to get you money back.
But at the very end you have to accept the terms which state that the phone has been purchased in Austria only. So this form can not apply if you got it from Dubai.
I made them aware of this already on several occasions.
SamAT seems to be quite disconnected from the rest of the company and they don't really know what they are doing or want to do...
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Click to collapse

JHimmelbauer said:
I don't have tested the formular - I was weeks before in contact with Samsung AE and told them, no Airline will transport my N7. Samsung AE has contact SamAT and they contact my office (I was unfortunately not in the office, they spoke with my secretary)
I have rooted all my Note devices, because I like to have my own "look and feels" with own launcher (Apex) - my Note 7 has the same look like my ferst Note until Note 4. No Samsung Software updates is OK for me, all costom roms does what I need and special things I realize 99% with Xposed
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Me too - same country, same situation

[email protected] said:
Imported from Singapore.
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Samsung's grey-market sales policies are legend. They provide no support or warranty service for devices sold outside their selling region. They also provide no support for any products not purchased from an authorized reseller. Anyone importing a Samsung phone from another region should know the risks - it's not like it's a secret.
So far Singapore helps (replies email and follow up the case)
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The reseller or distributor you purchased the phones from in Singapore should be the one to help you.
Samsung US, delays the case. already like 5 tickets numbers.
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This late in the game and after already losing $5B+ I agree Samsung should have a program in place to help people who imported or bought third party even though it's against their support guidelines.
I hope this is a less for those that bought/buy Samsung products third party. You might pay more up front to get a legitimate device but as the Note7 example shows there are huge risks on the back-end should something go south.

I always have accepted the risks of purchasing it overseas. Also rooting was a conscious choice every time. I never expected to have any warranty.
However Samsung pushed updates that made the device unusable. I also accepted the liability if the phone would really start burning, even took precautions and have extinguishers everywhere where I charge the phone.
But now it can only be charged to 60% and you get endless warnings, etc.
This is not what i purchased and it is not usable anymore, so I expect to be able to return it...
Hope it will end well for everyone...

Today I called again to my friends in Samsung US, they give me a new ticket number, one more time.. lol. so far said the supervisors are reviewing my case. has been escalated. We always import from phones and never an issue, but these note 7 is killing us very badly. Samsung us told me I will receive a large box, containing the small boxes, the company handling the recall is : Stericycle 877-860-1200, then they will pass the information to Samsung for issue the check,. of course we talk about timing.. 5 to 7 business days times (wait for box), (wait to review) (wait for check) I will be waiting like 2 months..

Returning a second hand note 7?

I bought a note 7 off craigslist and I'm wondering if it can still be returned or traded for another device?

It can be, I personally have done exactly that. And I don't think you're limited to Samsung devices either. You could probably trade it in for an iPhone 7 (yuck! But at least have better resell value).

Thanks for the reply! So they don't need a receipt or the original store it was purchased from?

I'm in the U.S., so I don't know if it'd apply differently if you are not located here... but same thing. I bought second hand from someone. Call up Samsung's phone number listed on the recall page. Answer their questions to get a case started. Take note of your case number. Then you get transferred to someone else to begin the refund/return process. You'll get another return # or something, and they will ship the box to you. You ship the phone back and get a refund for the MSRP + any accessories, no taxes though since you don't have a receipt. It will take several weeks, so be warned.

That's awesome! I bought the phone for $200 so I can get all of what the original owner paid?

I heard of the official kill of the note 7 so i calles up samsung.. I brought my note 7 new off Craigslist for 175.. they instructed me that I could get a replacement even tho i purchased second hand process took about 20 minutes I picked tje s7 edge... sucks but will suffice till something new comes out

Doyle585 said:
I heard of the official kill of the note 7 so i calles up samsung.. I brought my note 7 new off Craigslist for 175.. they instructed me that I could get a replacement even tho i purchased second hand process took about 20 minutes I picked tje s7 edge... sucks but will suffice till something new comes out
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Still, an s7 edge for $175 isn't a bad deal.