Develop Bugs

Received Note 4 was defective, should I wait for another or wait and get Edge?

My Note 4 was defective (overheating and static sound coming from speaker when camera is on) so Best Buy screw my order after sending defective unit back. After bunch of promises that I will get "immediate" replacement for my pre-order they will provably cancel it completely and provide refund... Question is should I make another order and wait 2 months or wait and pre-order (this time thru Sprint) Galaxy Note Edge which might be released in about a month? Yes Note 4 is nice but still very similar to my existing Note 3 while Edge would be something very different.
Either way Edge should be here by end of the year (leak source says before) , yes first T-Mobile version but others should follow up as well.
http://www.businessinsider.com/samsung-galaxy-note-edge-us-release-2014-10
http://www.phonearena.com/news/Sams...nched-by-T-Mobile-in-the-coming-weeks_id62303

I find the edge a little too gimmicky to jump the gun on until hearing from real world users if it's worth it

chosenhobo said:
I find the edge a little too gimmicky to jump the gun on until hearing from real world users if it's worth it
Click to expand...
Click to collapse
Have a friend (pilot who actually tried real Edge phone somewhere on his world around trip) and he is amazed by Edge. Guy has been all about IPhone but now he's waiting to get Edge. This should say enough.
2nd there is a reason they released one at the time, if you release two good phones at once or even selling better one first - selling other one of them might be a problem, so maybe keep sweeter deal for an end ?
think about it

I think the edge is going to be a bust and would stick to a working Note 4.

The edge won't work with the gear vr. If that is a big deal for you i would stick with the 4.

erik077 said:
Have a friend (pilot who actually tried real Edge phone somewhere on his world around trip) and he is amazed by Edge. Guy has been all about IPhone but now he's waiting to get Edge. This should say enough.
2nd there is a reason they released one at the time, if you release two good phones at once or even selling better one first - selling other one of them might be a problem, so maybe keep sweeter deal for an end ?
think about it
Click to expand...
Click to collapse
Lol, even thinking about it I'd still say it's gimmicky. No doubt it's cool and different, but I don't believe different necessarily mean good either. Not that the Edge is NOT good. I just didn't personally see any great appeal with it in-store.

erik077 said:
My Note 4 was defective (overheating and static sound coming from speaker when camera is on) so Best Buy screw my order after sending defective unit back. After bunch of promises that I will get "immediate" replacement for my pre-order they will provably cancel it completely and provide refund... Question is should I make another order and wait 2 months or wait and pre-order (this time thru Sprint) Galaxy Note Edge which might be released in about a month? Yes Note 4 is nice but still very similar to my existing Note 3 while Edge would be something very different.
Either way Edge should be here by end of the year (leak source says before) , yes first T-Mobile version but others should follow up as well.
http://www.businessinsider.com/samsung-galaxy-note-edge-us-release-2014-10
http://www.phonearena.com/news/Sams...nched-by-T-Mobile-in-the-coming-weeks_id62303
Click to expand...
Click to collapse
Best buy actually returned your defective device and ordered you another one? I have a defective device also but my store said the only thing they can do is provide me a refund. The $250 of promotions and $50 gift card would be put on a card and the $27 tax i paid with debit would be put back on card. They could not order an exchange or replacement im just sol until more were on shelf and i could buy another one. Problem:im only getting $327 refund because i signed contract and to replace it I will have to pay full price. If best buy helped you in any other way please let me know so i cam yeti top hey more help from my store.

hardingn88 said:
Best buy actually returned your defective device and ordered you another one? I have a defective device also but my store said the only thing they can do is provide me a refund. The $250 of promotions and $50 gift card would be put on a card and the $27 tax i paid with debit would be put back on card. They could not order an exchange or replacement im just sol until more were on shelf and i could buy another one. Problem:im only getting $327 refund because i signed contract and to replace it I will have to pay full price. If best buy helped you in any other way please let me know so i cam yeti top hey more help from my store.
Click to expand...
Click to collapse
Not the store, their corporate. Now they are trying to pull bunch of bs on me but I have all calls recorded and they were aware of recording. Last bs they puled is "you never returned device" but I have recorded conversation where they confirmed return and tracking # confirmation. Still waiting and not sure that will happen (so signs of phone or money for that line. In the meantime I got another Note 4 for my other line upgrade which I swapped to mine (went thru hell to get this one). There is only 3 ways in here to resolve issue with my first line (sprint agreed to those), send another phone, reset upgrade eligibility and provide refund or law suit using those recorded conversations. Additional issue is I had 1500 land line minutes (didn't know that include toll free) and I received email from sprint that I might get charged 0.40 per minute (spent all my landline minutes with stupid bestbuy)

Best Buy Recall Process?

Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!

Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.

Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Click to expand...
Click to collapse
Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...

Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.

Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Click to expand...
Click to collapse
Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.

At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.

BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.

honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.

SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
Click to expand...
Click to collapse
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.

Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk

SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Exactly

I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831

Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.

Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app

So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
Sent from my SM-N930P using Tapatalk

Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Click to expand...
Click to collapse
I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.

Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
Sent from my Nexus 6P using Tapatalk

Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app

I returned my note 7 a week ago. You think I can get a loaner now?

GripR said:
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
Click to expand...
Click to collapse
Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.

Will you loose a upgrade cycle if you return your note 7?

I am going to try to find a phone number or a email address for somebody with some real power at Samsung and/or Sprint. Here's why
If I turn in my Samsung note 7 and get say a S7. 1) Samsung really doesnt loose anything. A S7 cost about the same as a Note 7 and probably cost the same as the s7 to make which is way less than what they sell it for. 2) I paid off y note 4 to get my 7... so now when the S8 and/or note 8 comes out I will still owe 1 years worth of payments on what ever phone I have at that time. Why should I have to shell out when it was Samsung that screwed up. At that rate Samsung gets all of their money for the S7 and gets more money because I got the S8. Somebody needs to take this up with Samsung and the carriers. If I find some contact information I will

Why not just get a refund?
Sent from my iPhone using Tapatalk

Agreed, I'm on att next, which works for me because I always grab the newest phone. So why should I have to guve this phone back, get locked into "last year's model" (yes i know it didnt come out last year) that I purposely didn't grab when it came out, and miss the next new option, like the s8 when this is the phone i chose to give my s6 edge + up for, sure as hell not gonna grab another s6 edge + and pay it half off again after i paid off half the last one and turned it in for this phone.
I feel like i should be able to skip to the s8 when it drops if i want to, as long as i get a samsung phone in place of my note 7 they should do a temp contract to allow us to upgrade early. Honestly id rather just keep the Note 7 and upgrade to tge Note 8 next year as planned, aside from the s6 edge +, I dont really care for the S series, I'm a note guy and have been since the note 1. But because of all of this i gotta use my upgrade to get an "old" phone I passed over? Because i highly doubt ATT is gonna send my half paid off S6 Edge + back, so I'm basically phoneless.
At this pouny im thinking about just buying a cheap samsung outright to use, i dont want to lose Gear S3 capabilities whenever that drops, so I'm stuck with Samsung until the next upgrade, ill let my VR collect dust if i have to, but I'm patiently waiting for that S3, grabbing another brand phone or like OnePlus3 just isnt an option. Samsung or bust.

vilasman said:
I paid off y note 4 to get my 7... so now when the S8 and/or note 8 comes out I will still owe 1 years worth of payments on what ever phone I have at that time.
Click to expand...
Click to collapse
The very reason why I paid off my Note 4 (I only had a few more payments left anyways) rather than trading it in as an upgrade is so I would be able to keep the Note 4 and use it as backup if necessary (I know it defeats the purpose of plans like ATT's Next, but I like to keep what I own and regard those plans similar as the old 2 year contracts). If I decide to return the Note 7, I will go back to my Note 4 to avoid being stuck or owing another year of payments on a phone that I don't want to begin with. Why not do the same? Get a refund on your Note 7 and go back to the 4 for a few months?

I gave my 4 to my mom. I'd rather fight with Sprint and Samsung than take something back from my mom

I'm in the same situation. My wife and I had the Moto x 2014. We got the note 7 and like a day later a cat knocked hers off the counter and shattered the screen. I thought of buying a cheap phone for her and both of us waiting it out for at least the S8 edge, but then I don't know what will happen to the deal I got for the geat s2 or the freebies from Samsung. There has Been absolutely nothing from either at&t or Samsung. I haven't gotten an email or text. Nothing. So is this phone really being recalled? Are they waiting to see if people will flock to trade it in before they offer anything? I would love to get a loaner s7 and then be able to upgrade within the next year. That to me sounds fair, given the bull**** everyone has gone through. But I don't want to be stuck with an already six month old phone. I love this phone an honestly it breaks my heart a little to part with it. The only reason I will is because of updates and possibly no warranty. I don't believe I'm at risk for fire.

That's where im at. If they can say i can upgrade to the new note or whatever next August, id do it in a heartbeat. Until then, im fine with this.

Verizon canceled what I owe on my payments for my Note 7, which made my account available for upgrade. So I upgraded and selected an S7 Edge. I assume once they receive my Note 7 back in the mail I will receive a refund on the taxes I paid for the Note 7 and another $25 credit.

ATT will reset the upgrade cycle as well.

ryant35 said:
Verizon canceled what I owe on my payments for my Note 7, which made my account available for upgrade. So I upgraded and selected an S7 Edge. I assume once they receive my Note 7 back in the mail I will receive a refund on the taxes I paid for the Note 7 and another $25 credit.
Click to expand...
Click to collapse
Yeah but once you upgraded (or rather, downgraded), you lost your upgrade for when the S8 or another device comes out, that's a bit what the OP was after I'd think. Once you change to another phone on a plan, your plan will reset.

svache said:
Yeah but once you upgraded (or rather, downgraded), you lost your upgrade for when the S8 or another device comes out, that's a bit what the OP was after I'd think. Once you change to another phone on a plan, your plan will reset.
Click to expand...
Click to collapse
I am month to month with an unlimited data plan, if I pay off my phone ( & sell on craiglist) I can upgrade.

Here with bell in canada you go back to where you were before you started your contract. so if you had none, you will be switched to a month to month plan meaning off contract.

ryant35 said:
I am month to month with an unlimited data plan, if I pay off my phone ( & sell on craiglist) I can upgrade.
Click to expand...
Click to collapse
Ahhh ok, forget what I said lol
Guess I could do the same, but I'm not 100% on paying 600-700 for an older device :/

VZ pre-order offer 1 free broken screen replacement a year? Anyone remember this?

Anyone remember part of the pre-order offer where one of the things we got was a once a year free screen replacement? I distinctly remember this being part of the pre-order offer, yet I am having a hard time finding this info online. I AM finding info that there was going to be such an offer - this was in the various media articles telling us what the pre-order offers would be. But I can't find anywhere where someone has actually used this service which was supposed to be there if you preordered either the S8 or S8+ (I actually got both).
Yes, I dropped my phone and for the first time in about 4 years I have a device with a broken screen. It hit on the bottom of the curved edge on the right side - the absolute worst place to hit, on the curved edge. I had it in a pretty stout case, full wrap around flip cover case that covered the entire display, front back and sides. Still wasn't enough and the fall was about 3'....
Anyway, I contacted Samsung and they seem to acknowledge that there was such an offering, but that it was through Verizon and I needed to contact them. I contacted Verizon, and they also seemed to acknowledge that there was such a pre-order offer, but that I needed to go into a Verizon location to get it taken care of. I emailed copies of both chat sessions to myself just in case.
I feel that in the Verizon chat session the person was trying fairly hard not to come right out and say my phone would be covered for such a replacement (I realize they would probably just send a refurb instead of fix my S8+) phone. I do have assurian through VZ, but the deductible of $150 bites. So if anyone else can chime in that has used this once a year free display replacement and/or give further info/evidence that I can bring in to VZ when I visit them today that would be a GREAT help!
TIA!

I don't remember anything specific to screen replacement for the S8 preorder, although I believe you got one free month of Samsung premium care, which is pretty much insurance through samsung with a deductible and all (I believe the actual servicer of it is also Asurant). It is also possible that you are mixing Samsung up with other phones, as I believe HTC had the program you are mentioning.
Either way let us know how it goes.

Thanks for the reply!
I am not mixing this up for offers on other phones. First of all, I have not looked into pre ordering any other phones, ever, except for the Note 7 and the S8+. I did talk to a VZ rep on the phone in person before pre-ordering, and they told me about that added benefit of the once a year display replacement with the pre-order offer and gave me a web link where I then also saw the offer (that pre-order web link is long gone, I have looked for it). It was actually this part of the pre-order offer that made me pull the trigger - getting a free display replacement once a year. I am simply trying to have my ducks in a row before I go in to a VZ store to get this handled as they will likely try to make me use my insurance (which is ridiculously overpriced) and the $150 deductible to boot. And yes, I am aware of the one month free of samsung premium care, this was a different coverage than samsung premium care.
I will update how this goes once I go in to a VZ store. Was going to go today but don't have all the info in hand that I want to have when I go in.
Thanks again for your reply!

Update - neither VZ nor Samsung would honor the pre order offer. Samsung DID acknowledge that it was part of the pre order offer but said the carrier has to honor it, not Samsung. Seems wrong, but I am tired of haggling over it. So I did the Asurion warranty replacement routine - but of course the S8+ is out of stock.... good thing my phone still works!
On a side note, I went ahead and pre ordered the Note 8. Since I was a Note 7 owner (still am actually) I took advantage of the $425 discount off the total for the Note 8. I got the 256gb micro SD and wireless charging dock bundle as my pre order gift. So the Note 8 will cost me $535 on a 24 month zero interest payment plan. I also signed up for Samsung premium care. It is a couple dollars more a month than Asurion, but overall I feel it is a better insurance coverage. The first two months are free with the pre order also.

Exchange Note 7 for Note 8

I know Samsung has the $425 offer for Note 7 owners to trade in their Note 5, iPhone 7, etc. for a Note 8. Question I have is that, can we "trade-in" our Note 7's for a Note 8? I still have one that I currently use for music and smart home stuff and would love to replace it with a Note 8. Thanks.

I just did mine today.
Total refund. Note 8 cost me $70 + the Tax on the Note 8, about $130 out the door.
The ATT folks couldn't figure out how I was still using it! Heh Heh! Good times...
I called the ATT store first yesterday, They tried the $425 trade in deal, I said no, no, no, kinda like I was refusing to go to rehab. I made sure I was talking to the store manager of a real ATT store. He basically stood his ground, I told them they owed me the full refund afforded everybody else.
So I then called 611, and was talking to them when the store manager called me back. He said bring it in and I'd get full refund for it. I guess he checked with someone else.
Make sure you lem know that the phone is on recall by the Consumer Protection Agency, and the public utilities commission, outlawed by the FAA, and disavowed by the KKK...
Don't take no for an answer. They owe ya.

Can I do it in UK as well?

xxxMJTxxx said:
Can I do it in UK as well?
Click to expand...
Click to collapse
I would look into it. You folks have more protections than we do.
The first manager told me no on the phone and I made sure that the phone was recalled, outlawed on Flights etc. He called me back and said OK. I was actually on the phone with AT&T escalating the issue when he called me. I was very surprised. It was nerve racking hanging onto it all those months because I didn't know if I would be successful or not with the exchange when it came time.

in UK it does not work, they finished recall 15 days after note 8 has been announced
M