Develop Bugs

Where to safely buy a Samsung Galaxy Note 3?

I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.

Check swappa.com. they verify imeis before allowing phones to be listed.

I've read several reports of phones ending up with bad IMEI's from swappa a month or two after the sale. I'm specifically looking for a site like Negri or Newegg, where I can buy the phone from an actual shop rather than a person selling a used phone.

greycat61 said:
I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.
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I have bought many phones on Ebay such as MDAs, HTC HD2, Note 2 and Note 3 and so far have been very lucky. I have had them all except the Note 3 which I purchased in Feb 2014 for over a year without any problems. In fact, I got them unlocked by T-Mobile even though I did not buy them from T-Mobile. I cannot suggest what to look for when buying, but normally Ebay provides protection via PayPal. I have saved at least $200 or more per phone.

Bought mine directly from tmobile full price on release day, unless you're trying to pay less and willing to take the risk then get it elsewhere

greycat61 said:
I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.
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toastido said:
Check swappa.com. they verify imeis before allowing phones to be listed.
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asctony said:
I have bought many phones on Ebay such as MDAs, HTC HD2, Note 2 and Note 3 and so far have been very lucky. I have had them all except the Note 3 which I purchased in Feb 2014 for over a year without any problems. In fact, I got them unlocked by T-Mobile even though I did not buy them from T-Mobile. I cannot suggest what to look for when buying, but normally Ebay provides protection via PayPal. I have saved at least $200 or more per phone.
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Dreamgun said:
Bought mine directly from tmobile full price on release day, unless you're trying to pay less and willing to take the risk then get it elsewhere
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I hate to be 'that guy', but I counsel any and every person who asks nowadays to stay away from places like Craigslist, Ebay and Swappa. And this after purchasing my last 6 or 7 phones from either Craigslist or Swappa. After getting scammed with my Note 3 that I bought from Swappa (http://forum.xda-developers.com/showthread.php?t=2605960), all I can say is, one time is enough to put you off those sites. @asctony used the right word, these days it's luck whether you get scammed or not. Even though Swappa says that they check IMEI/ESN or whatever, it really means nothing at all. An IMEI can be good the day you buy it and still be blocked weeks or months later for non-payment of EIP or because it was reported lost/stolen. And good luck getting T-Mobile to help you since you're not the account holder in their system. They won't even let you pay it off or tell you how much is owed on the device in the case of non-payment. As for Paypal protection, I thought I could use that when I bought my Note 3 from Swappa, but Paypal has a 45 day window after which they won't even let you open a dispute. Keep in mind that it can take a couple of billing cycles for a phone to be marked as non-payment, so that is a ridiculously short time if you actually want to protect purchasers.
Take @Dreamgun's suggestion and get your phone directly from T-Mobile or Amazon.

Agreed, I got scammed on a Note 3 off Craigslist 3 days after I bought it, will never again fall for it again, though I've bought probably 10 phones from there in the past.
I might be ok with eBay sellers if they claim that they're the original owner PLUS have a very reputable feedback.

If you buy a used phone from someone, I would advise to check the IMEI with the carrier of the phone. If the IMEI is reported good, make sure to get a documented statement from the carrier stating the reason and results of the check. At least you'll be covered with a piece of documentation if something goes wrong.
Sent from my SM-N900T using Tapatalk

princeasi said:
If you buy a used phone from someone, I would advise to check the IMEI with the carrier of the phone. If the IMEI is reported good, make sure to get a documented statement from the carrier stating the reason and results of the check. At least you'll be covered with a piece of documentation if something goes wrong.
Sent from my SM-N900T using Tapatalk
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Have you done this before and used such document to counter a block or blacklist?
The reason I ask is that I contacted T-Mobile the day after I received my Note 3 from Swappa and explained to them that I had purchased the phone used and wanted to make sure that there was no way the device was on EIP. The CSR I spoke to assured me that it was not showing in their system as on a payment plan. But a couple months later it was blocked for non-payment of EIP. So it doesn't seem as if even doing a check through T-Mobile would make any real difference in these cases.

No I've never went thru this process before, but what I do know is that a little piece of paper can carry a lot of weight. Some CSR's aren't trained very well or don't care. Therefore you can't completely depend on them to always give correct information. With these type of transactions, it's always best to get some sort of documentation from the rep stating what they've told you. We give them the right to record the conversation, so it's not unreasonable to request a doc as such. Furthermore, if it turns out that you were misinformed on the matter, then at least you have tangible evidence showing that you were misinformed about the phone being clear of any eip when actually it wasn't.
Sent from my SM-N900T using Tapatalk

My Advice: If you are already willing to dish out the $600 for a Note 3 put in the extra $100 and get a brand new one. It's just not worth it to spend all that money at the risk of loosing it in a bad phone. $100 is about 2 tanks of gas at today's prices for a phone you may end up owning for the next 2 years. It is a fabulous device and Tmo can finance it at 0% interest over two years. You can't beat that.

I agree with all the posts here. It is difficult to buy a good phone on Craigslist. If you have the money, buy a new one.
Also, it's good to ask around the work place, family and friends who might have one to sell.
I usually sell to people I know. If I can't find anyone, I sell them on Craigslist.

Best Buy Recall Process?

Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!

Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.

Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
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Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...

Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.

Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
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Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.

At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.

BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.

honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.

SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
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Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.

Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk

SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
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Exactly

I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831

Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.

Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app

So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
Sent from my SM-N930P using Tapatalk

Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
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I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.

Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
Sent from my Nexus 6P using Tapatalk

Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app

I returned my note 7 a week ago. You think I can get a loaner now?

GripR said:
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
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Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.

There should be a class action lawsuit on this whole fiasco.

This is crazy.
I bought a Note 7 with Verizon.
Today the phone updates and the result is on screen nags telling to to turn off the phone and not use it.
I call Verizon and they have no idea about what is going to happen about the swap for a new Note 7 as they have not been notified.
Seems to me that Samsung and Verizon have some serious liability here.
Am I wrong?

a lot of countries are already exchanging, I've had mine several days now, it's over a week since the first exchanges in the UK, the problem for you is the US government got involved and have held up the process leading to it taking way longer and everyone being left in limbo there.

No update with sprint.

Damm this would not happen under a Trump administration.

pego99 said:
This is crazy.
I bought a Note 7 with Verizon.
Today the phone updates and the result is on screen nags telling to to turn off the phone and not use it.
I call Verizon and they have no idea about what is going to happen about the swap for a new Note 7 as they have not been notified.
Seems to me that Samsung and Verizon have some serious liability here.
Am I wrong?
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Verizon is having the replacements available tomorrow the 21st. You can exchange at a corporate store unless you bought from Costco, Best Buy etc.

AT&T has had replacements available as of yesterday (9/19).
Sounds like Verizon may be having delivery issues.

Wait wtf I JUST ordered one through Verizon over the phone. How do I know this is a new fixed batch or the one that got recalled?

pego99 said:
There should be a class action lawsuit on this whole fiasco.
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There will be. It'll take five years to wind through the courts, the lawyers representing the class will make millions, and the class will each get $20 off coupons for a Samsung accessory. Go for it.

Chadly said:
Wait wtf I JUST ordered one through Verizon over the phone. How do I know this is a new fixed batch or the one that got recalled?
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You really need to read this forum. You will receive a safe mobile.
Ryland

I bought my att note7 at swappa.com, kinda like eBay, from a private seller. Online chat with samsung 3 times with different person, they all said return it to where you bought it. What's the fu*king different the seller return it and I return it myself and get a replacement?

I just called VZW as I control the companies wireless account and they told me to go to any verizon store and swap it out. There is one a few blocks from my job and I just went there during lunch and swapped out my note 7. Box has a new sticker on it verifying that its a "B" series and I have the green battery icon. All is good.

Oyeve said:
I just called VZW as I control the companies wireless account and they told me to go to any verizon store and swap it out. There is one a few blocks from my job and I just went there during lunch and swapped out my note 7. Box has a new sticker on it verifying that its a "B" series and I have the green battery icon. All is good.
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What did you need to bring into the store with the phone for replacement?

icemike557 said:
What did you need to bring into the store with the phone for replacement?
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I needed the receipt that has the date and IMEI # on it. I did bring my corporate account info but they did not ask for it.

I worked at Verizon Wireless very recently. They just started exchanging them in store yesterday. You can call customer care and do it over the phone if you want, they just ship you a new one and give you a 25 dollar bill credit for the hassle. You dont even have to return the old one.
Now that I think about it I still have an employee account so over the phone may just be for us....we arent allowed to do anything in store.

rocmat1 said:
I worked at Verizon Wireless very recently. They just started exchanging them in store yesterday. You can call customer care and do it over the phone if you want, they just ship you a new one and give you a 25 dollar bill credit for the hassle. You dont even have to return the old one.
Now that I think about it I still have an employee account so over the phone may just be for us....we arent allowed to do anything in store.
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You don't have to return your old faulty mobile? So you could sell it and the new owner have a problem then said new owner could take legal action against you AND Samsung? Very odd situation. Here, part of the recall is just that we HAVE, correctly so, to return our faulty mobile. The idea is to get them out of circulation.
Not only does this situation differ country by country it differs from store to store. :silly:
If Samsung cannot account for every mobile sold with that battery problem its only a matter of time before they really end up with a very serious problem., not to mention a customer selling his recalled phone on to a new owner. Crazy situation. You take care.
Ryland

pego99 said:
This is crazy.
I bought a Note 7 with Verizon.
Today the phone updates and the result is on screen nags telling to to turn off the phone and not use it.
I call Verizon and they have no idea about what is going to happen about the swap for a new Note 7 as they have not been notified.
Seems to me that Samsung and Verizon have some serious liability here.
Am I wrong?
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Hope you turned it off right away, otherwise your the one liable

If we keep our VZW Note 7s, is our warranty voided?

As in, if my phone explodes in a month, will they replace it?

Lol. No they won't.

if you turn down the recall you are likely to have to take full liability, also they will be unable to repair or replace the phone as it has been discontinued meaning they likely can't even give support should the device breakdown.

I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
I encourage you to speak with a rep and see if they say the same, but that's the answer I got.

Shredder96 said:
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
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I would get that in writing if I were you...

Shredder96 said:
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
I encourage you to speak with a rep and see if they say the same, but that's the answer I got.
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I called up Verizon today and the nice lady I spoke with told me the same thing. She said that currently, there is no deadline set for the recall. I told her my plan was to hold onto it until ~Feb-March when the S8s are announced, then use my upgrade for that, and she said cool, I can upgrade my phone then. Also said that if my phone blows up in 2 months or whatever, I can still turn it in to get a S7 or S7e or whatever.
She didn't mention anything about a deadline, or if that changes I'll be notified, but I assume we will. But I'm trying to get this in writing, maybe from a live chat assistant?

There's an official CPSC recall now. You will have no legal recourse.

The CPSC doesn't set laws, and the recall as far as the U.S. is concerned is still voluntary per Samsung's statements. As stated by the CPSC itself on the Note 7 recall information page:
CPSC Note 7 recall info page said:
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
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This is not a mandatory recall at this time as of me making this post (9:15PM Pacific time 10/13/2016), it is a voluntary one.
Even so, anyone that keeps their Samsung Galaxy Note 7 past today is on their own, in legal terms of liability for any and all potential damage to person or property as long as they continue to use the device.

br0adband said:
The CPSC doesn't set laws, and the recall as far as the U.S. is concerned is still voluntary per Samsung's statements. As stated by the CPSC itself on the Note 7 recall information page:
This is not a mandatory recall at this time as of me making this post (9:15PM Pacific time 10/13/2016), it is a voluntary one.
Even so, anyone that keeps their Samsung Galaxy Note 7 past today is on their own, in legal terms of liability for any and all potential damage to person or property as long as they continue to use the device.
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they always put voluntary as they can't force people to return something, but it gives the firm legal protection when a device explodes down the road and the owner tries to sue the firm, as the firm can just turn around and say "well we did tell you to return the device"
a mandatory recall is a near impossibility without getting courts and all sorts in place to actually forcibly take the device from those who want to keep it.

therapist1 said:
I called up Verizon today and the nice lady I spoke with told me the same thing. She said that currently, there is no deadline set for the recall. I told her my plan was to hold onto it until ~Feb-March when the S8s are announced, then use my upgrade for that, and she said cool, I can upgrade my phone then. Also said that if my phone blows up in 2 months or whatever, I can still turn it in to get a S7 or S7e or whatever.
She didn't mention anything about a deadline, or if that changes I'll be notified, but I assume we will. But I'm trying to get this in writing, maybe from a live chat assistant?
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That's what I did twice with AT&T yesterday. In between those chats I called the corporate store where I purchased our two devices and they had told me I had a month. The second chat they said that wasn't true and I could wait for the S8, BUT they said Samsung could stop taking them back at any time, but as of right now they aren't giving a date. So, I figure they will very soon set a deadline. They will make more money if people switch to the outgoing S7 line rather than waiting for the S8. It's a dirty trick but I fully expect it to happen. That said, I am waiting until the LG V20 is in the store so I can make up my mind if I want that or an S7. The S7 edge is almost the same phone as the Note 7. Just lacking a little screen size, Iris thing, and a little smaller internal storage. I was kinda of on the fence because I want the USB C in my new phone, but I haven't used the cable since getting the wireless charger anyway. The V 20 looks promising, except it's not waterproof and doesn't have that nifty Samsung Pay that I've grown to love. I am sad about this whole thing, though.

Why would anyone want to keep the phone? Aside from the obvious....they will end all support for it, it'll be dead to them and the carriers. The phone will stop getting updates. My guess is since Samsung is giving until 12/31 to get a refund or exchange, they will eventually send an update that will shut the phone down and leave you with a brick. At that point you probably won't be able to get a refund or exchange. Money wasted

I ended up returning mine and I went with the Moto z force. I love it so far!! Less software features but it is super smooth, good battery life, and the finger print scanner is unreal haha very accurate. So far I am happy that this happened so I could try a new phone for once. I have used the note line since the note 2.
Sent from my XT1650 using XDA-Developers mobile app

EVOme said:
Why would anyone want to keep the phone? Aside from the obvious....they will end all support for it, it'll be dead to them and the carriers. The phone will stop getting updates. My guess is since Samsung is giving until 12/31 to get a refund or exchange, they will eventually send an update that will shut the phone down and leave you with a brick. At that point you probably won't be able to get a refund or exchange. Money wasted
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Where have you seen they are giving until 12/31 to return it? I was told there has been no date set.

jdyowa said:
Where have you seen they are giving until 12/31 to return it? I was told there has been no date set.
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Translate this page....
https://news.samsung.com/kr/삼성전자-갤럭시-노트7-교환ㆍ환불-실시

EVOme said:
Translate this page....
https://news.samsung.com/kr/삼성전자-갤럭시-노트7-교환ㆍ환불-실시
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What makes you think I can't read Korean? Is this for the US as well?
Samsung has carried the goods exchange and refund from consultation with follow-up measures in accordance with the carrier to stop the sale, exchange stop, stop using the recommendations of the National Agency for Technology and Standards and stop the sale and exchange of products Galaxy Note 7 and 13 days.
Refunds and exchanges are taking place until 31 December.
Customers want a refund or exchange to other models can receive information from the original point of purchase (opening wife).
Customers who have purchased the device, etc. muyakjeong open market after the agency contract terminated at the opening of the store may get a refund from the dealer.
When replacing a Samsung smartphone, will be available in three events Mobile Mall coupon equivalent of ten thousand won.
Samsung Electronics official said, "the Galaxy Note knock the deep apology apologize for the inconvenience and simryeo our customers and partners who love to believe the 7" and "Please stars buried readiness dareuni confirmation call before visiting hope julyisi inconvenience," he said.

I have no idea, but I can't imagine why they post a date for one region and not the others.
I hate the fact I'm now using an iPhone due to this mess, but oh well.
Sent from my iPhone using Tapatalk

i have two note 7 one of the first ...... and the other of the second recall....
call yesterday to samsung ... and i explain my situation and the rep says there is no deadline available ... cause they still searching the issue.... so i decide to exchange the first note and keep the second recall note 7 ... until samsung made an statement .......

Think about it. They recall the product. Why would they honor the waranty? They won't. There will also be no spare parts.

Return Note 7 or be charged full price?

Hey guys so i just got a text from verizon that says i have 5 days to return my note 7 or i will be charged full price. Has anyone else gotten this text?

Yep got it like 20 min ago... I planned on sending mine back this weekend anyway
Sent from my SM-G935V using Tapatalk

I havent sent it back because samsung told me they wouldn't refund me what i paid in taxes because i bought it at target and target wont take it back either, that's $75 i should get back from someone

bayniner said:
I havent sent it back because samsung told me they wouldn't refund me what i paid in taxes because i bought it at target and target wont take it back either, that's $75 i should get back from someone
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That's on Target I would think.

I have not gotten this text. Did you upgrade your phone and not return the Note?
Sent from my SM-N930V using Tapatalk

I haven't gotten that text either.

This is from Samsung. To further increase participation, a software update will be released starting on December 19th that will prevent U.S. Galaxy Note7 devices from charging and will eliminate their ability to work as mobile devices.
http://www.samsung.com/us/note7recall/?CID=AFL-hq-mul-0813-11000562
Sent from my SM-N930V using XDA-Developers mobile app

Verizon has said they will not IMEI block or push any updates that completely brick the phone. At least until after the holidays - then all bets are off. An IMEI blacklist will be the end, unless there is a way to change the IMEI to say an older phone like a Note 4 or something that a person already owns. I don't know if that is even possible though. Probably not legal I suppose.

bayniner said:
Hey guys so i just got a text from verizon that says i have 5 days to return my note 7 or i will be charged full price. Has anyone else gotten this text?
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I have scoured the online news and Verizon's website for any indication that they were enacting a 5 day return policy, and I have found nothing.
This text sounds a bit harsh and everything I've read said that refunds will be honored regardless of when the device is returned.
Can you please post a screenshot of the text?

Spike96 said:
I have scoured the online news and Verizon's website for any indication that they were enacting a 5 day return policy, and I have found nothing.
This text sounds a bit harsh and everything I've read said that refunds will be honored regardless of when the device is returned.
Can you please post a screenshot of the text?
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I even called verizon to confirm and they told me yes and that samsung is planning a update to completely kill the note 7 within the next week or so

http://www.theverge.com/circuitbrea...ung-galaxy-note-7-update-shut-down-inoperable

bayniner said:
I even called verizon to confirm and they told me yes and that samsung is planning a update to completely kill the note 7 within the next week or so
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Well, the Samsung update and the Verizon refund are two completely separate issues.
I'm just talking about the refund for now.
It seems like you upgraded to a new Verizon phone and haven't returned your Note 7 yet.
The only reason Verizon would send the "recovery box" mentioned in the text is if you used your new upgrade.
Did you?
---------- Post added at 02:50 PM ---------- Previous post was at 02:41 PM ----------
teegunn said:
Verizon has said they will not IMEI block or push any updates that completely brick the phone. At least until after the holidays - then all bets are off. An IMEI blacklist will be the end, unless there is a way to change the IMEI to say an older phone like a Note 4 or something that a person already owns. I don't know if that is even possible though. Probably not legal I suppose.
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IMEI block would be the end of cellular service but wouldn't render the Note useless.
Useless as a phone, but useless a multimedia device? Nope.
I'm kinda hoping Verizon forgets to send a recovery box whenever I decide to upgrade.

Yes they will kill it and charge full retail and continue to charge for monthly access. Anyone looking to buy a bridge?

Spike96 said:
Well, the Samsung update and the Verizon refund are two completely separate issues.
I'm just talking about the refund for now.
It seems like you upgraded to a new Verizon phone and haven't returned your Note 7 yet.
The only reason Verizon would send the "recovery box" mentioned in the text is if you used your new upgrade.
Did you?
---------- Post added at 02:50 PM ---------- Previous post was at 02:41 PM ----------
IMEI block would be the end of cellular service but wouldn't render the Note useless.
Useless as a phone, but useless a multimedia device? Nope.
I'm kinda hoping Verizon forgets to send a recovery box whenever I decide to upgrade.
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I did not upgrade my phone and purchased the Note 7 new under the monthly payment plan at Best Buy. I received a recovery box without requesting one and the text warning me that I would be charged full price if I did not return my Note 7. I still have not at this point returned the phone due to time constraints. I was told by Best Buy to return it to them. Not sure who I should even send the phone back to at this point.

emmittobie said:
I did not upgrade my phone and purchased the Note 7 new under the monthly payment plan at Best Buy. I received a recovery box without requesting one and the text warning me that I would be charged full price if I did not return my Note 7. I still have not at this point returned the phone due to time constraints. I was told by Best Buy to return it to them. Not sure who I should even send the phone back to at this point.
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OK, so this makes it seem like Verizon is collecting all phones that weren't bought directly through them but were still sold by them...
Anyway, since you were under Verizon's monthly payment plan, and they have already issued a refund for that plan, you should DEFINITELY return it to Verizon via the recovery box.
That way you are cutting out the middle man (Best Buy).
If you return it to Best Buy, you run the risk of Best Buy not returning it to Verizon, Verizon claiming you never returned the device, then being charged full price.

I guess it's a good thing I keep a spare phone in my glove box. We will see what happens on the 19th.

Spike96 said:
OK, so this makes it seem like Verizon is collecting all phones that weren't bought directly through them but were still sold by them...
Anyway, since you were under Verizon's monthly payment plan, and they have already issued a refund for that plan, you should DEFINITELY return it to Verizon via the recovery box.
That way you are cutting out the middle man (Best Buy).
If you return it to Best Buy, you run the risk of Best Buy not returning it to Verizon, Verizon claiming you never returned the device, then being charged full price.
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Sounds reasonable. Will probably send it back to them this week. Thanks for the advice.

I just got a fireproof box and letter by mail from Verizon saying to return by Note 7 in 5 days or I would be charged full price. It's official, Verizon is killing the phone for good.
I never upgraded, I never contacted Verizon for a fireproof box.
I just disabled OTAs and went on with my life.
Trust me, everyone is getting a fireproof box soon. Just wait a week.
Going back to my cracked S4 for now. Gonna wait it out until the S8.

Can't demand payment for a recalled item, returned or not. I have searched and searched, there are no past legal provisions for demanding return on a recalled device or a demand for full payment will be made if not returned. Recalls are all voluntary by the customer. The CPSC can demand a recall but cannot demand all items be returned. They can attempt to force compliance by blocking IMEI and pushing the updates (blocked on mine) to limit their liability which is why Samsung is going after these but that's it. Now if someone has found something different in recall history or law point it out but the reason for the recall is to reimburse the customer for a "faulty" product and remove them from consumption/use as much as possible. No provision in recall law to force return of product.

Woofa59 said:
Can't demand payment for a recalled item, returned or not. I have searched and searched, there are no past legal provisions for demanding return on a recalled device or a demand for full payment will be made if not returned. Recalls are all voluntary by the customer. The CPSC can demand a recall but cannot demand all items be returned. They can attempt to force compliance by blocking IMEI and pushing the updates (blocked on mine) to limit their liability which is why Samsung is going after these but that's it. Now if someone has found something different in recall history or law point it out but the reason for the recall is to reimburse the customer for a "faulty" product and remove them from consumption/use as much as possible. No provision in recall law to force return of product.
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No. Verizon already refunded all of our payments for the Note 7. This makes all of our Note 7's effectively their property.
If we want to keep our Note 7's, and make it our property again, we may do so... But the refund will be taken away.
For example, why would Verizon refund a Note 7 that was lost? They won't, and will charge that person the full price of the phone.
Verizon didn't have to refund all of our Note 7's upfront. None of the other carriers did. But, since they did, they have the right to recharge us if they don't get the phones back.
You may have "searched and searched" but we are in a very unique situation with our phone manufacturer and our carrier. I highly doubt that any carrier has ever before fully refunded a recalled phone upfront. The carriers are not required to do that, and Verizon was being nice by doing so.